Reviews of NOVUS Glass – Matamata Mobile Service. (Auto Glass Shop) in Hamilton (Waikato).
NOVUS Glass – Matamata Mobile Service
14 Hounsell Road, Burbush, Te Rapa, Hamilton 3288, New Zealand
Description
Information of NOVUS Glass – Matamata Mobile Service, Auto glass shop in Hamilton (Waikato)
Here you can see the location, open hours, popular times, contact, photos and real reviews done by the users.
This place has good reviews, this means that they treat their customers well and you’ll feel great with their services, recommended 100%!
Map
Open hours of NOVUS Glass – Matamata Mobile Service
Sunday
Closed
Monday
8am–5pm
Tuesday
8am–5pm
Wednesday
8am–5pm
Thursday
8am–5pm
Friday
8am–5pm
Saturday
9am–12pm
Reviews of NOVUS Glass – Matamata Mobile Service
S.These guys are fabulous. I have had two cracks in my windscreen in a month and they fix in one day. The staff are very friendly and I am 100 percent happy with their service.
R.+ Friendly Staff
+ Finished repair as scheduled
- Poor quality of the repairs (2 small crack repairs. Please see the photos)
Update:
Novas Glass Hamilton agreed to replace the windshield since I was not happy with the repair. Thanks to Tower Insurance for co-ordination. I’m happy with the replacement. ADS systems appear to be working as expected. Thanks Novas Glass Hamilton.
A.It was during lockdown and needed window screen replaced. Wasn’t a problem under lockdown and quick. However rained that night noticed small leak rang Novus dropped car back after 30mins al good and no more leak. Great service thanks.
R.Great service and perfect job, I could not be more satisified with Novis. Thanks team you were all amazing.
S.Fantastic service. Fast,friendly and even got jelly beans. Totally recommend!!
S.The best customer service of 3 different glass companies I talked to in Hamilton. The guy on the phone was so friendly, helpful and had good product knowledge. The glass installers were super quick, communicated well and showed up on time.
D.This is for Novus Hamilton - Te Rapa
After my car was broken into, i had been calling around to get my window fixed. Unfortunately i had a terrible time with smith and smith, rude staff etc. I called Novus and the staff were so lovely and my car was fixed the next day, hassle free! Thank you guys so much! I hope I don't need to come back anytime soon but if i do ill be coming back to you guys for sure :-)
K.Andy was amazing to deal with. No mucking around the window in our Subaru was replaced with no fuss. We didn’t even have to contact the insurance company.
T.Absolutely awesome to deal with!! Fast service, everyone there were so nice and helpful - booked in the day before, sorted the next day within a couple hours with a new windscreen - they made everything so easy. Was really nice hearing how the team interacted with each other and the guys were all so nice and respectful working with their office lady which you dont always hear/see - a noticeably great team dynamic! Couldn't recommend enough - Novus, behind the base! Work completed top quality too!
R.Really helpful quick to book you in turned up just before the end of the day staff did a excellent job all through insurance it pays to have windscreen cover on your insurance thanks guys for your help while recommended
A.Only fault- failed to contact that piece needed had been ordered.
Once windscreen was available can't fault their courtesy from this point on. Friendly staff. Comfortable waiting area.
A.I’ve had the (unfortunate) pleasure of working with Novus three times in the past seven months, and their customer service is impeccable, they work directly with my insurance company and I just turn up, leave the car, and bam, it’s done! They’ll vacuum up the glass and even put a temporary plastic cover in while they order the glass if they don’t have it in stock. Hopefully I won’t require their services again, but if my poor car ever gets smashed in again, I will always come back to Novus :-)
A.Very cool service. Smiths would not come out to repair but Novus did. They organized a time and arrived on time. As a person with a disability it was so good to feel so supported.
D.Never had to use their service before but totally recommend this company. Their window tech Melissa was a delight. Bang on time to the minute, windscreen chip done in 10 minutes and the fact they came to me was so helpful! If i get another crack, Ill show Novus. Top service.
H.It took 6 weeks for them to find a replacement window for my van, and that was only after prompting. They also said they would pick up and drop off but they ended up being too busy. It's a pain that it's on the other side of town too. Really lovely staff though and they were quick to put a temporary plastic screen in place.
A.The chip fix was done as well as expected. I was disappointed at how long it took though. I was quoted 20mins over the phone by the receptionist and it took an hour, making me late to work. The guy working on my car was awesome but slow due to the receptionist wandering off a lot and not answering the phone or manning the desk, so he had to pretty much run the place in her absence whilst working on my car. Props to you mate.
I.(unfortunately) Ive had to come to Novus on multiple occasions to get my windows/windscreens replaced, but I am always greeted with professional, fast and efficient service. Wouldn't go anywhere else for my windscreen needs 👍 thanks team
K.Awesome experience with Novus, Hamilton. Melissa came all the way out to Huntly to fix my windscreen and it was sorted on time and without fuss. Really nice lady and she did a great job. Such a different experience from the other crowd.
R.Extraordinary customer service by Andrew. I didn't use there services tho but they are very honest with what they offer.
G.Dropped in yesterday to get a windscreen chip repair. They were busy. But attended to my job immediately. The staff were helpful, friendly and accommodating. Great job Novus!
A.Yes they will come out to rural areas to do your windscreen and you will be well served at a good price.
This is really handy if you travel down gravel roads to farms, or get stuck behind trucks on the desert road.
The in laws have had good service consistently from this novus.
D.Fixed a defect from another branch. Good job , great people , fantastic attitude .DD
K.I can't recommend this team enough, from the two lovely ladies at reception to fantastic team doing the repairs and replacement in the workshop, you receive first class service from start to finish. Thank you again for the fast, friendly quality service.
R.The Team at Novus in Frankton are very professional and helpful. I cracked my windscreen and needed to get it replaced asap as I need to drive a lot for work. I actually rang a large competitor of theirs first as the company I work for has 2 preferred suppliers (I only thought we had 1), but thinking I needed my windscreen replaced asap, I rang the bigger company. I was told by the other company that I would have to wait 10 days as the needed to order the windscreen from overseas, so I booked it in with them. I missed my appointment 10 days later as I was tied up in a meeting, so I rang to rebook. I foolishly thought that wouldn't be a problem, but they couldn't fit me in for another week, so I booked it in thinking I had no other choice. After speaking to a colleague, he told me that Novus was also a preferred supplier. I rang Novice and they said bring the car in at lunchtime that day and it would be ready by 4.00pm. Needless to say I cancelled the replacement with the other company and got it done by Novus. I will go to them everytime from now on and I would highly recommend them to anybody needing their type of service/products. Thanks Novus!
J.Painless transaction, everything including the insurance end all taken care of. Just booked in with the pleasant (but busy) staff, verified who I was, and then dropped in my car and picked it up later with a shiny new windscreen, no miss no fuss.
R.Great service advised I needed a replacement and gave clear reasons. Insurance cover was seemless. Thanks can't wait for next windscreen!🤣😂
L.Customer service was very gud very plsd with the work . It was only done yesterday waitin for the wind and rain c hw it goes price wise very fair k cheers
A.Great staff great service. Careful with directions. It's north of the base, not in Bryant road Te Rapa as some Google maps can say.
K.Great service. Great price. Wouldn't go anywhere else after the other prices I had been quoted! Thanks so much
D.Friendly customer service. Staff went the extra mile to reccomend a tinting specialist and even vacuumed the smashed glass from my back seat. Took the stress out of dealing with a break in on my car.
G.Walked in and talked to the guys got the car done , 2nd car same thing, a little wait but sweet, 2 cars done pretty quick with no problems I was happy . Cheers very ezy, thanks
J.Small job but well looked after by Logan. Did excellent job at very fair rate. Fast friendly service.
S.Excellent service from phone manner to reception to promptness and quality of work. Recommended
J.Awesome service needed the car to stay extra day no problems thanks for the help out 👍
P.Very obliging Left car with them for two nights No complaints Very friendly staff Many Thanks
n.Office ladies were very nice to deal with and the lads workmanship next to none . very good
A.Got Novus to put a new windscreen in my VZ Commodore they were the cheapest in town that I could find and they gave excellent customer service.
M.Good quick service pricey $80 to fix a small bullseye most of that going towards paying for their new building no doubt
A.Talk about service.... Fast, friendly - almost worth chipping your windscreen for. Handle all the insurance stuff, very friendly staff - couldn't ask for more. Ten points Novus!
J.Great service. Very helpful. Couldn't do enough for you.
N.NOTE : NOVUS WAIKATO IS MOVING!
Novus Waikato will be relocating to 14
Hounsell Road, Burbush (West Te Rapa),
Hamilton from Monday 2nd September 2019.
After 20 years Novus Waikato has outgrown its
Frankton premises and is moving to brand new
purpose-built premises in Te Rapa.
It’s SO NEW that Google Maps isn’t even aware!
Please see our map below. The building is right
opposite the Rotokauri Kindergarten.
Phone numbers, and emails will stay the same.
Z.Super quick to replace my driver window that was vandalised
J.They did ok job but the end experience was not great, took a whole month from start to finish to get my car back in one piece
R.Fabulous.
R.No appointment required. I drove in and they repaired my stone chip in 30 minutes.
b.Expert service with easy parking. Open Saturday as well. Waiting area if you need it.
J.Very swift windscreen replacement. Staff friendly
A trademe preferred glass replacement business.
W.Great professional service, most helpful, had rust fixed so new screen could be fitted.
m.Great friendly staff, nice waiting area with free coffee and snacks!
C.Great, efficient and speedy service with a smile and professional service. Extremely satisfied ♡
T.Thanks owner workers 4 doing a perfect job on da window screen mean.
J.They opened after hours on a public holiday to assist. Very friendly and helpfull
J.Allgood no dramas replacement is never the same as old but no damage and a new clean windscreen.
G.Thanks Novus. Quick and painless. Great service!
j.Great job worth the wait
B.Solid service, quick installation and competitive price. Cheers guys
D.Excellent work, great service...and a friendly team to deal with.
Y.Very friendly people and excellent customer service
B.Great service said a time and was there on time
T.Super nice young lady on Reception, but a sad lack of parking.
S.They are very affordable and they helped me a lot
J.Nice bunch of guys. Fast and friendly
s.Great service, friendly staff
f.Quick, professional service...with coffee while you wait
M.Friendly staff. Fast service
a.Great front of house, excellent work thanks.
L.Quick and easy fix, recommended.
J.In and out, 15mins brilliant work!
D.Great service and frendly staff
G.Cleaned screen on my golf cart very well
D.Nice and tidy, good service
M.Friendly staff with good services.
W.Very good service.
D.Did good work on a window chip
M.Fast and efficient
Z.Fast and friendly service!
N.Super service on a Saturday
A.Fast and friendly service
G.Very expensive
G.Crack fixed in a flash
T.Great service
C.Easy to deal with
J.Quick service
C.
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S.Contact
Photos
