Reviews of AA Auto Centre Mt Roskill. (Auto Repair Shop) in Auckland (Auckland).

AA Auto Centre Mt Roskill

951 Reviews

225 Comments

Auto repair shop

Car repair and maintenance service

Car battery store

Car inspection station

Chauffeur service

Mechanic

6 Carr Road, Mount Roskill, Auckland 1042, New Zealand

Description

Information of AA Auto Centre Mt Roskill, Auto repair shop in Auckland (Auckland)

Here you can see the location, open hours, popular times, contact, photos and real reviews done by the users.

This place has good reviews, this means that they treat their customers well and you’ll feel great with their services, recommended 100%!

Map

Open hours of AA Auto Centre Mt Roskill

Popular times

Monday

Tuesday

Wednesday

Thursday

Friday

Saturday

Reviews of AA Auto Centre Mt Roskill

B. S.

Although the wait and line was long, service from the ladies at front desk today 06/01/2022 was awesome 👌. And the men checking WOF were awesome too, I had my kids with me (who are autistic and impatient lol). But yall bomb as, thank you.

U.

Great service and customer service were very professional and helpful. My only gripe is that their waiting area outside (red light restriction) could be improved. They need to install a marquee for customers to wait in due to the sun can be overwhelming for some especially the elderly.

J. C.

I just want to shout a massive thank you to the Mt Roskill team for assisting my fiancé. She had been scammed pretty bad by a car dealership who almost got away with selling her a car in poor condition. The team were able to provide a diagnostic report on the car which she took back to the dealership and got a refund. The dealerships mechanic had told her all was well and that the car had been fixed. The salesman at the dealership also reinforced this. At first glance it appeared that way but then we noticed the noises it started making a few days in and knew something was wrong… The team at AA Mt Roskill spotted several seriously concerning issues with the car which could’ve caused a serious accident and not to mention very expensive repairs. They also noticed other smaller things (but not so small as they weren’t mentioned at sale!) like rust through the entire undercarriage, an oil leak and a damaged radiator. All avoided thanks to AA. Trustworthy bunch at AA and damn fine service. I don’t know what prices are like compared to other places but at least you can trust them and that’s all I care about. Thank you! 🙌

M. A. J. P.

The service was excellent. So helpful, they kept us informed every step of way during repair work, charges were very reasonable considering and professional friendly. I recommend

F. W.

I went there to renew my driving licence. The service was great. I'd say if you are to renew licence, be mindful of sun burn, as the queue/line is in the sun (there is no shading area).

R. J.

Well organised system for customers during this difficult period. Social distancing positions well marked, customers kept informed of status and when one reached counter, service was efficient, speedy and a pleasant experience. Top marks AA Auto Service. This was for renewing over 80's drivers licence.

P. H.

I enjoyed my visit lovely place. And staff's are very helpful and and very polite. People and staff were Considerate towards me. Loved being looked after. Well done!

S. P.

It's a handy location, helpful people at desk. The wait time is always long, not sure if it's standard or just because of social distancing due to COVID-19.

C. B.

Very helpful and friendly staff, they made renewing my licence very easy.

S. D.

Excellent customer service. The person over the counter has been with AA for a while & makes every visit a memorable good experience

B. N.

I was given 2 different WOF comments to fix :one is for worn out front tyre and the hood screws.. I did both when I returned my car to get my sticker a new comment was given to my tyre saying I have 2 different tyre size.. The mechanic told me i Just need to buy another tyre.. Which costed me more....

L. T. V.

Love it and near my work always go there nice people always helpful

I.

Went for a pre purchase inspection and glad I did. The staff member i dealt with was amazing and trust worthy

P.

Fast efficient helpful friendly knowledgeable staff there. What more could you ask for. Top AA plus, literally.

A. P.

They listen, theyadvise, they do a good job There's superb, dedicated team work, wherein they have a great work ethic and a good team vibe, this in the WOF and workshop. They also are customer oriented and care for and about their customers I was treated helpfully and respectfully

R. A.

Great communication. Excellent and fast service and repairs with a lifetime guarantee on the repairs.

D.

Very slow to attend only few staff otherwise all good

K. F.

Got my WOF done in 40mins with helpful staff.

S.

Was able to do realme identity here.

N. J.

Very busy place. Went for a WOF which took a bit of time. The person who took our car through was a bit curt which was unnecessary. Also in previous times they have always scraped the old wof off the windscreen leaving it nice and clean but not this time. I had to scrape a lot of remainder off before I was satisfied enough to attach the new warrant

O. M.

Came here to change my name on my license. Had to get some documents approved so ended up coming twice. The staff were very polite and helpful both times. They have efficient systems in place for the licensing and auto centre. Be prepared for a bit of a wait for licensing but they have places to sit inside.

c.

Good folks had me back on the road in next to no time. Thanks

S. C.

Very helpful staff, good advice and quick service. Went over to get my learner's license. Did the theory test right away. Called in a couple of times to ask a few questions regarding driver's license, never failed to get helpful answers. Would definitely come back again.

G.

Excellent, friendly service by Gary in the workshop and the receptionist. Thanks very much for your helpful service. From a very happy customer.

A. A.

Good customer service. But if they can manage the signs a bit better, it will help people to know which queue to join! Centre does almost everything including international driving permit and can sort it out on the spot. They have lost license replacement too

G. J. W.

Went in today on a Saturday, their busiest day, and was able to get a learners theory test booked for within an hour of arriving off the street. Note there is only one electronic theory console for testing, so you should expect a wait if you haven't booked. While there was somewhat of a disarray in customers moving about in the office, but the desks were each labelled with their individual departments, and staff worked efficiently, having ample assistance from a duty manager or similar, helping the part time staff member to keep processing customers. Office staff were friendly and all went smoothly, great service and a great team, thank you.

r.

Great service even thru covid

A. B.

Really great team here. Brought my car in for a brake check after being given the round around by Pitstop. These guys were fantastic in checking all possibilities and figuring out it was a brake line that needed bleeding. They were honest and up front about everything and that it could take a few days to monitor and review. I was really pleased with their efforts and recommend these guys to everyone.

m.

Nice place. There are two very kind Chinese ladies working there. Ma sha Allah. Very hardworking and very cheerful and polite. Ma sha Allah

L.

They were wonderful. Should come down and teach the Rangiora team how to be kind.

A. B.

Very helpful staff members. I knew exactly what to expect, and the gentleman that completed the pre-purchase inspection took the time to explain everything to me without sounding rushed. He was also happy to answer my questions.

c. s.

I hope uber labels(red stickers) should not be put on panels instead on window glasses which made me so hard to take them off. Frustrating

H. N.

Went there to get a warrant on my car. It failed because both back tires were bulging. I went straight away to have new tires fitted and went back to a recheck within an hour. The guy who rechecked my car asked me twice if I had fitted my front tires to my back tires - it would have been helpful if he explained why he asked me the question. I have since learnt that when new tires are fitted the better tires should always be at the front for a front wheel drive!!

C. K.

Great place to get a wof done straight away. Just join queue and wait. Be warned. If you have 1 thing wrong like a bulb they will fail your car. NO EXCEPTIONS.

m. N.

Fast service. Needed to get my drivers licence endorsed. Can be very busy if you are sitting your licence

S. S.

Karuna and Mohammed have very good people skills. Very polite and professional. This is my 4th visit and always had pleasant experience. They 100% deserve recognition.

J. H.

I went here for a pre purchase inspection and to add some licence endorsements. It is quite a busy AA and so you may have to wait in line a bit but the staff were professional and friendly and the vehicle inspection was well explained and completed in about 60mins vs the 90mins quoted so I didn't have to wait as long.

M. B.

Some times it can come down to an individual mechanic or as they are like to say technician, and far enough the top half of the modern vehicle is more computerised.😂 the guy who worked on my car [youngish guy with specs], saved me around $2000 by not accepting having to replace a whole unit when two bolts solved the problem. Yes itsy not have worked, but he tried and it did. IIL BE BACK.😂😂. Great service.

P. H.

For wof purposes: Although high used service, my experiences, met with very good timely operations. Inspectors, who offered useful information. For all other purposes....OMG frustrating at the least!!! though maybe due more to nzta pedantic processes than customer service, I found the ladies, very qualified and skillfully adept at remaining neutral yet informative, during high emotive, less than happy customer exchanges...you can feel the tension in the atmospheric air lol.x

L.

Took my son to replace his license,good service

E.

Had to help my neighbour with her driver’s license. Good service. Thank you.

d.

Hi didn't go for a service it was time to update my licence so after thousands and thousands of forms And my photo taken Hi had a new licence

F.

The assistance was good and even the car mechanics were really helpful,so were the ladies at reception.

S. C.

Very professional and fast service. They do WOFs and COFs and almost never have to wait. Mechanics and office staff are friendly and helpful. Tom Rosentreter. >>>>> SportsCarRental.co.nz <<<<<

Y.

Always busy sometimes need to wait on long queues but friendly customer service.

C.

I have always liked the staff at this AA. They did a repair for me.

G. W.

We'll equipped, satisfactory service, but a bit of a wait. Staff are pleasant.

b.

Apart from waiting 2hours for driver license reissuing and eye test ladies behind counter were lovely and in and out wit a pass

S.

Came here 2 times within a week was serviced and dealt with 10 mins max great service

M. L.

Really good, I think Craig was the mechanic that did my WOF. He was fantastic, told me what I needed and what I didn't need to save money, wasn't there to rip me off like some places Highly recomend. Thanks guys

P.

Very polite and helpful staff

r. s.

Small reception with large amount of customers milling around. Also staff communication could be better. Positive side thorough vehicle checks in detail.

D. M.

Gone for a COF and on 3 different occasions was told Power steering leaking took to MY mechanic rechecked found out was not power steering. It was leaking elsewhere and running down along power steering pipe. HAD to pay MY mechanic 3 times just to check out AA's muckup. Bought another car in November from cardealer. CAR IMPORTED in October AA said Steering rack leaking. Took to another Testing station PASSED Went back to AA showed them. ONLY then they passed

A. L.

Staff are great at what they do, helpful with answering questions on obtaining and International Drivers permit. Went in with documents and got permit same day.

A.

Great front desk staff and cummication from mechanics.

C.

Went for a class 2-learner license. Bit of a wait as they only have one machine. Otherwise a good experience.

D. M.

It is very popular but the staff are experienced, friendly and helpful.

m.

Our reliable mechanic

S.

Always visit here for my WOF. Failed a few times over the years but always for genuine reasons, not the petty rubbish you get at VTNZs

K.

Great would go back again

M.

Can get more organized by cutting the unnecessary paper work to speed up work

D. V. (. R.

Great experience here these people were efficient and helpful and went way above and beyond to assist me highly recommended

C.

Helpful and friendly. Did their best during a busy time

N.

Friendly and efficient WOF check and issue by this testing centre.

S. P.

Twice the price of a nearby WOF place but great service. I was in and out in under 20 minutes which isn’t the case with the cheaper place.

S.

Excellent customer service renewing my New Zealand drivers license

R.

Bit of a wait but service was great

S.

Went in to get my headlights adjusted.Took 8mins and was done. Thanks heaps AA.And also very friendly staff.

S.

Efficient and friendly staff. Mechanic was really helpful.

M.

Staff nice and friendly. Quick service.

F.

Good staff and we were taken care of well. The line was quite long though

E.

Good service, AA discount apply & while waiting the coffee is free & drinkable!

T.

Good service, need more staff

K.

It's alright but they don't have to show us that there is problem between the employees

G.

Great people here. Very helpful

P.

Awesome help even though I had nothing booked or planned. Very impressed with the friendly testing staff.

M.

Easy parking for driver licences and driving tests, vehicle registrations and Warrants of fitness. Helpful staff.

P.

Usually doesn't take that long in queue and very warm inside during winter pretty nice

J.

Very busy place --could have had more reception staff , no discussion re vehicle inspection for vehicle seller, information only for purchaser of inspection

b.

Cheerful and helping staff , way better experience i had compared to AA Kingsland

J.

Excellent, got straight in and dealt with license

S.

Very busy but good service and friendly staff

W.

Experienced and effective CSR / Front office / executed w8th precision. Highly commendable.

S. S.

Best people for WOF or COF. Friendly staff.

R.

Lara is good to deal with customers Ma sha Allah

S.

Very convenient. Hasn't been too busy any time I've been there

B.

Good quick service but can get very busy.

A.

WOF done for another year, quick service, and friendly staff

K.

Fantastic service, clear communication, happy with the outcome

A.

Good selection at reasonable prices. Great service by dedicated staff.

E.

Always the best place to go for a quick registration for your car, or a warrant.

P.

Good customer service and done my wof within 30min

B.

Just brilliant awesome happy staff

C.

Great Service and People who care about you and your car.

K.

I totally recommend to go there if you need to go to AA. Staff there are very helpful, nice and professional.

J.

Good service, friendly staff

V.

Reasonably good, but they always find something wrong with my car, even having an expensive service done at a different company.

R. W.

Outstanding service and knowledgeable staff. A great family business

D.

No que done in 10 mins for trailer warrent. Timed it well!

s.

Suprb

G.

Excellent place. Very friendly staff and very knowledgeable.

e.

Excellent customer care by professional office people.

J.

friendly, on time, no fuss, transparent servicing and a good price

U.

Very quick to get licence renewal processed

H.

Helpful staff, checked for warrant of fitness thoroughly and quickly even close to closing time

M.

Good staff, but it can get busy

Z.

Easy going staff. Recommended

S.

Not happy with wof check, failed, Toyota manukau could find no fault

m.

Very good, efficient staff

T.

Well done on my AA inspection

A.

Main stream place for over priced work. Great place for noobs..

C.

Always very busy. Although always very friendly & helpful.

C.

It's the AA, so it's pretty standup. Neve had a genuine problem here.

D.

Nice always supporting people,

P.

Very friendly staff. Way better than VTNZ.

R.

Always good customer service!

L.

Great service. Tom is brilliant to deal with.

Y.

Always a good experience, and I go there alot.

M.

Good service

A.

Very helpful and efficient.

A.

Great customer service by the team 😍

a.

Great service fast and efficient and great staff

W.

Great customer service.

S.

Good service and trust weathy.

M.

Wonderful service. Helpful staff

A.

Great location, just always slow.

N. W.

Always provides the best services, ever.

B.

Great service. Very helpful

A.

Good service. Well organized

F.

One stop for ur car service and licensing need

m.

Good quick friendly service with a Smile....

A.

Good place to get car stuff done

J.

Fast, friendly service for a WOF on a Saturday morning

S.

Friendly staff. In and out quite fast

J.

Very busy good service

R.

Often slow service, with not many staff on

I.

VERY thorough inspection, well worth the cost.

D.

Very helpful and well organized

B.

Good quick service

S.

Given Covid19 they are doing well

T.

Good service you can relive on😊

G.

Quick easy service. Thanks

E.

Experienced technicians.. Quick service.

A.

Staff were friendly and efficient

M.

often a wait, but very friendly staff

B.

Good place for quick wof/cof

J.

Very good service

j.

Super efficient and friendly

M.

Friendly team

M.

Small, fine, nothing too bad or interesting

e.

First, efficient and reliable service

A.

Really helpful guys in the workshop

N.

Good wof.

M.

Good place to get repairs

M.

Very nice customer service

R.

Fast friendly service

B.

Rapidly efficient service!

c.

Very good services

M.

Busy office, staff polite

T.

The Whole Service Crew: A+

O.

All good lead people.

V.

It was good

A.

Friendly staff. 👍

J.

Helpful, good fast service

B.

Good place to get a WOF

G.

Nice n fast service

M.

Was busy the day I went.

C.

Very easy service

J.

Good experience

C.

Friendly efficent service

C.

They were algood

J.

Great desk service

M.

Great service!

W.

Well organised place

P.

Good customer service

R.

Good, need to improve.

m.

Easy Park available

S.

Awesome people

N.

Fast and respectful service

s.

Nice and friendly staff

J.

Fast expert service

G.

Nice but expensive

F.

good service

S.

Nice service

R.

All over good

S.

Great service!!!!

G.

Good staff support

T.

Friendly staff

C.

Good service

X.

Slow

R.

Friendly service

A.

Good

d. w.

Good service.

D.

great service

s.

Nice staff

B.

Good service

S.

Good service

Y.

Quality service

G.

Friendly n prifessional

j.

good service

K.

Friendly staff

L.

Saints of emergency.

M.

Friendly staff

A.

Needs improvement

D.

Good workmanship

M.

Popular place.

N.

Normal fixes

A.

Aa car testing

B.

Great Place

F.

(Translated) There is a Chinese female employee who is very clean and innocent, and does not wear glasses. However, she serves Asians as a dead fish face and serves white people with a smile. Three years ago, this is still the case. I am here again after three years, still like this. Leave a message to commemorate. (Original) 有个中国女员工，白白净净很富态，不戴眼镜那位。但是，她服务亚洲人就死鱼脸，服务白人就有笑容。三年前这样，现在还是这样。三年后我再次来这里，还是这样。留言纪念一下。

C.

(Translated) Staff service attitude is very good! (Original) 職員服務態度非常好!

y.

(Translated) Usually busy, but friendly, staff can provide Chinese service (Original) 通常都比较忙碌，但是很友好，有职员可以提供中文服务

G.

G.

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B.

B.

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J.

G.

A.

D.

A.

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