Reviews of John Andrew Ford & Mazda Henderson Service Centre. (Auto Repair Shop) in Auckland (Auckland).

John Andrew Ford & Mazda Henderson Service Centre

286 Reviews

107 Comments

Auto repair shop

Car repair and maintenance service

Auto machine shop

Car accessories store

Tire shop

133 Central Park Drive, Henderson, Auckland 0610, New Zealand

Description

Information of John Andrew Ford & Mazda Henderson Service Centre, Auto repair shop in Auckland (Auckland)

Here you can see the location, open hours, popular times, contact, photos and real reviews done by the users.

This place has good reviews, this means that they treat their customers well and you’ll feel great with their services, recommended 100%!

Map

Open hours of John Andrew Ford & Mazda Henderson Service Centre

Popular times

Monday

Tuesday

Wednesday

Thursday

Friday

Reviews of John Andrew Ford & Mazda Henderson Service Centre

N. P.

Amazing experience here at Mazda West Auckland. I had couple of error lights on my Mazda3 dashboard. Super efficient service and everything went smooth. Issue was resolved and it only took a few hours. They even booked an uber for me to go home while they fixed the issue.

W. E.

I called in today with a small problem and was asked immediately if I needed any help. The technician who fixed the problem and the bright, cheerful young lady in the front office were a pleasure to deal with. Absolutely top marks for prompt, friendly and efficient assistance!

S. F.

Clinton, the service manager has been great to deal with. Any issues that have arisen, he is quick to action and provide solutions to rectify. The team of technicians have been great to deal with and very knowledgeable, however the customer service team could benefit from some training. Appreciate the great service Clinton and the above and beyond premium groom on my vehicle during this last service. Thanks again, I value the great communication and keep up the great management!

T. W.

Quality of work is good. Quality of communication could be improved. Took my car in with three separate problems on an early Friday morning. No update until 3-3:30pm with an update on just one of my faults. Wasn't until late Monday did I have an update on the other two. I would've preferred all 3 faults to be looked at so I could know a complete cost of repairs. If you can, take it to the John Andrew in Grey Lynn. By far the better branch.

T.

Great friendly service. Completed what was agreed upon and advised of anything else along the way. Will be returning. Thank you

R. K.

I used the service Centre for my Ford escape St line. I am very much disappointed with quality of service. I had bad experience twice. When you believe the service will be done to standards and trust them, they don't leave up to the standards. No car wash or cleaning at all (both times). No apologies and reasons. Car wheel rotation. No change at all! What's the point in service.

C. S.

Great business helpful staff and an awesome tyre bay

D. T.

I am 100% happy having my car serviced here as it noticeably runs and feels better. Plus its returned all cleaned. I will only come here to get my WOF as well as they are so thorough and professional. Highly recommended

C. H.

Team did a great job when servicing my car recently, I added some extras & when I picked it up the bill was still under what I've paid for a standard service from other places as well as the car smelt fresh & clean. Staff were very friendly & followed up about a previous issue I'd had with the vehicle. Overall just felt like they really cared about what they did & will definitely be only using them from now on.

M. B.

Parts came in supper quick and the price was good.

B. d. V.

Very pleasant experience taking my problematic mazda to them, they diagnosed the issue quickly and provided regular feedback and status updates during the repair and service. Will definately use them again. Very professional and competent team

F. J.

Be prepared ... you will be known by your car's plate number. Though I do understand the 'why' behind it, I still find it appallingly impersonal and really do HATE this aspect of their practice. As somebody who doesn't know much about cars, I have encountered a few condescending attitudes over the years but recently everyone I've dealt with has been courteous and helpful. They are expensive and you can have an exasperating experience if you have the bad luck of buying a Ford that turns out to be a bit of a lemon, like mine. You are then pretty much required to use one of Ford service centres so, if you're stuck between a rock and a hard place, this centre is not too bad.

k. a.

Overall good service. Great follow up from Staff and mechanics whilst vehicle is being worked on in shop. Welcoming and professional Service Manager with team, willing to meet the customers needs.

T. B.

Good service centre for Mazda. The staff are cool and took their time to investigate the issues I had reported. Nothing unpleasant about the place, good seating area and well catered to maintain hygiene with COVID situation etc. They also have a coffee machine for your early morning Java fix.

C. T. P.

Great team and good contact, my Everest had a weird issue with the windscreen making noise in the body. It took a little while but they had to figure out what the issue was plus I had a new courtesy car the whole time so it was fine. Noise fixed, thanks guys

A. /. D. J.

Posting 5 stars due to their amazing efforts. Dropped my car into have Sensors replaced. Service and reception Is fantastic straight from the 1st initial consultation. Totally thrilled, Mazda went above & beyond to make me one of the happiest customers. Appreciate your service & workmanship.

A. S.

i will highly recommend . Kerry was so professional . vehicle is going good

A. P.

A little on the pricey side. But prefer to go with genuine Ford parts and a ford service centre to avoid potential issues down the road. Booking in was easy and the follow up reminder text was a nice touch. Communication with me was good so I knew what to expect. The multiple follow up emails asking me to rate my service is a little unnecessary though.

P. G.

Parts guy put me on to the guy to see to get my driveline done in my falcon. Win!

P. R.

Went in to have the airbag recall issue with my 2003 Atenza sorted. I arrive early, they were able to take my car and sort the issue all before I had finished my coffee. I was back on the road before my appointment time. Staff were busy but welcoming and were able to answer questions that I asked. Can't fault the service.

R. G.

Booked in for a service for a company ute. Staff and managers were really easy to deal with. Free coffee on the side while you wait for paper work to get done (not that there was much at all). Courtesy loan car was free of charge (booked in advance), late model and clean CX8. Was advised the service was going to be for an entire day, however got a call just after lunch and was done. Hassle free and easy service. Would've been nice to get have the car a little groomed but not complaining. Quick service and easy to deal with.

M. M.

The new location is nice with clean toilets. Staff seemed attentive and friendly too. Servicing is on the expensive side for me but maybe it is worth getting genuine mazda parts and expert services? They vacummed and washed my car, and even worked on removing a scratch. That was a appreciated. Thankyou :)

C. P.

Very helpful and thorough for a reasonable price

A. Y.

Thank you so much to Vinnie and the team at the Henderson branch. Really accommodating to fixing my mirror on our Mazda 6 (it was driving my husband nutty). Dealt with, without an issue and so efficient. I was even made an A+ coffee whilst I waited. Always a pleasure coming here. Friendly, fair and they know their stuff. Thank you so much.

T.

great company to deal with, easy booking and they left me with a loan car. Time was adhered to and free pick up and delivery

C. H.

Friendly bunch who work hard and are very helpful. Definitely go around when you need some work done on your vehicle or just a quick WOF.

m. p.

Mechanical service was expensive but good Trying to contact them to book an appointment through there 0800 no was awful 😕

J. E.

Had my car serviced today and I was very impressed with the service I got from the staff, the car was ready before time and the front desk staff were very friendly and professional. I loved the loan car - I want one now. Thank you guys for your excellent service.

A. C.

Friendly efficient service. The team explained what they did to troubleshoot and fix the problem with my car and offered some helpful advise too. They even dropped me back at work when I dropped my car off. Great stuff!

P. H.

Helpful staff, good service, car was ready for collection on time.

D. S.

Had wof done. However not as complete as what vtnz would do. Had to go back to book for another check to pass wof. Vtnz would have fixed the issue without extra charge.

J. G.

5 stars for doing an amazing job with finding a tow hook cover for my car. Sanjay working at the Henderson branch was very helpful and communicated effectively . Good service

S. C.

Been coming to them for years. Very professional and efficient. Personally perfer west branch over the one over the shore. Thanks team!

D. L.

Recently I had occasion to take my Ford Transit Motorhome in for a mysterious ignition problem, I was lucky enough to have Bruce, the head mechanic, take a personal interest in this problem. Through perseverance, experience and dedication to customer support he was able diagnose and remedy the problem. Thanks Bruce and Thanks to John Andrew Ford.

J. H.

Couldn't rate the service any better especially from the service department and on a Saturday! Had battery get recharged and it was all a pleasant experience.

M. E.

Excellent service. Was assisted by Kirsty, Clinton and Shamal and they were awesome

p. c.

Great service. Was an unexpected repair and they got me back on the road and few weeks grace before I had to pay. Thanks Guys.

l. k.

great service , and lovely team , the senior workshop foreman Bruce has been absolutely amazing in servicing my car and always full of helpful advice.

B. L.

Alex Zhou and his team are always very helpful and they have been a pleasure to deal with. Alex is a professional and will move things around to suit my schedule.

K. D.

Always friendly and helpful. The west AKL team goes above and beyond.

A. F.

Took my Ranger in for a full service, great communication and turnaround

S. A.

Always friendly and helpful, it's a much better service here than in Ponsonby where staff actually go out of their way to help you.

f. p.

Head mechanic was so helpful in sorting out a few things on my Ranger, he really makes the place. I would totally go back just because of him.

L. B.

Great service and they have awesome, brand new courtesy cars.

M. B.

Great service! I even got a lift to the office and a quick car wash!

R. R.

Great service they sorted my car. Thank you

A.

Little over priced for my service and what they actually did. But you have free coffee while you wait!

A. L.

Very quick turnaround time and kept me informed.

C. M.

Friendly, professional staff and service. Excellent phone etiquette with keeping you up to date.

A. D.

Brilliant service- excellent service with trustworthy advice

B.

Vinnie makes this place a 5 star, one stop shop! Great service from Tina and this guy!

H. D.

Very well respected

I. E.

Great customer service

G.

Great service! I will be back.

G. M.

Great service. Well recommend to others

j. j.

The hot chocolate is off the hook ...great service

K. G.

Good parts

T.

Fast efficient service and greatly priced 😊

M. W.

Had a loan car to make our lives easier

C. S.

Not the best amount of parking.. though they are great.

E. F.

Quick and efficient service. Thanks

K. H.

Very professional. Job well done.

D. T.

Great service, efficient and professional staff

G. R.

Great Service with a smile

B.

Great service and style

S. M.

I had to take a work vehical to here.

T. v. D.

Great staff very helpful.

C. M.

Great service, helpful staff

A. H.

Excellent customer service.

M. E.

Awesome staff and great service

K. M. V. B.

Great staff nice to talk to

C. T.

Great service great staff

C.

Replaced a lost car key

S.

Quick, easy, professional

j. a.

So helpful thank you

M. R.

Great friendly service

K.

Great service

I. M.

Good customer service

B.

Stress free serviçe

D. P.

Extremely good service

s.

Very helpful staff

D. G.

:/

R.

Great service

A. B.

Efficient and impersonal service

J.

Great service

T.

Great service

L.

Amazing

J.

Great service

E.

Excellent service

D. R.

Great service

A. M.

Efficient.

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