Reviews of VTNZ Sylvia Park. (Auto Repair Shop) in Auckland (Auckland).

VTNZ Sylvia Park

1354 Reviews

240 Comments

Auto repair shop

Vehicle inspection service

5 Sylvia Park Road, Mount Wellington, Auckland 1060, New Zealand

Description

Information of VTNZ Sylvia Park, Auto repair shop in Auckland (Auckland)

Here you can see the location, open hours, popular times, contact, photos and real reviews done by the users.

This place has good reviews, this means that they treat their customers well and you’ll feel great with their services, recommended 100%!

Map

Open hours of VTNZ Sylvia Park

Popular times

Monday

Tuesday

Wednesday

Thursday

Friday

Saturday

Sunday

Reviews of VTNZ Sylvia Park

T. T.

I just want to say Thank you to Paul who was my driver test officer today. He was friendly, calm, and explained everything clearly. He also gave me feedback at the end for improvement which will help in the future. I took my test at 930am and it was smooth driving for anyone who is wondering what time is a good time for a test.

A. t.

I was having a test and a message came just before the test that it was cancelled😡. And this is the 5th time same thing happening🤬. I was totally frustrated because 5 days I had to call my manager and almost fake my death for sick leave. Me and my Friend still went to this branch Mt. Wellington. Asked for justice. Reception lady called Manager. Mr. Khan - an absolute angel without wings. We were so prepared to burst... He simply handled it like a pro ... 20 years of his experience was right there in front of us. He listened patiently and said he can request a Saturday test if possible. I was 90percent already convinced. On our way back home he called me and said - lady if you are ready for test now we can do it. Trust me. I was super happy for the effort he took... And not to mention the lady who took my test. I wish I remembered her name 🥺. She is so patient and calm lady. Gave crystal clear instructions. She made me feel comfortable. Clearly told me my mistakes. And I cleared my Full driving test ladies and gentlemen 😍 I am absolutely overwhelmed with the effort that they took. God bless them🥺

H.

I took the restricted level test here. The examiner was very professional and polite. I passed the test smoothly and told me what I needed to improve. The reason why I gave four stars is that there are too few parking spaces here and there is almost no place to park. Secondly, after the test, the staff asked me to do some written work outside.

B. L.

I was there this morning and mine was the only car. Impressed with what they had done under covid. Always know they will be professional. Got asked if I had gold card so I could get a discount that I was unaware of.

L.

Went to renew my driver licence. No disabled parking that i could see..long distance for elderly to walk if car park near building full.they have closed main entrance so have to walk right around. Staff were nice and helpful too

M. C.

VTNZ is a case of efficiency. I called my AA, the appointments line up in a two weeks, but you get things done quickly. I came after 9am as recommended online, but personally, 10am is good.

M. S.

Took my full licence test yesterday. Manu was nice and gave clear instructions, easing me into the right mindset so that I soon felt rather relaxed and could drive more smoothly and passed the test. Thank you, Manu!

S. M.

Passed my Full license today.I was very nervous but the officer was very nice n friendly.Paul (Shao B) was an amazing instructor.Thank u to the ladies at customer service (2 Indian ladies ) who were very friendly and awesome customer service ..😊

K. R.

Great service from the lady in men's wear at Sylvia. Jason from Papakura told me that they had one pair of size 32 at Sylvia Park as I got the last size 32 from Papakura Farmers. So both people from men's wear were fantastic in 1 day. Both staff members from 2 stores were 100% in help and SERVICE. Cheers Keitha 😀

O.

Had my full license test here, Paul my instructor was incredibly professional, kind and understanding. 10/10 experience

i.

Great service, I was surprised how quick and professional it was. Staff are ready to help, spacialy Pravi, amazing technical!!! Many thanks to you team 🙌 ❤

A. K.

It is one of busiest place which offer a service for driving licence applications like license conversion, theory and driving test these services are open from Monday to Saturday but vehicle testing, WOF is open 7 days a week. Very helpful staff. But since is busy usually expect a waiting time.

A.

From the first step with the security to Kabil and Thiru even they fail the Vehicle in the first inspection but they were professional, and they knew what they talking about. Thank you for keeping the great Job 👍

H. T.

Very very helpful during level 4 lockdown. Would recommend their services to anyone. The manager was friendly and professional. A very pleasant experience during these uncertain times.

A.

Wow these guys have been so bizzzzzeeeee. Efficient, clear, even though I didn't get my WOF this time about they were still completely clear on next steps so appreciate that. Be kind to them peeps they've had queuing for hours going on!

S.

Always by the books so you know what to expect and we're always a pleasure to deal with on the company's clock not your personal 😉

V.

Went for my COF and was busy not taking any more vehicle but i requested manager named vikas and he accomodatwd me Somehow.. really very helpful staff👍👍👍👍👍 Thanks vikas for accomodating me in busy time.. really appreciate 🙏🙏

J.

This place can be very very busy but all staffs handle customer enquiries very professionally.

P.

Very good service and friendly staff! Cheers

M.

Good testing officer but not an ideal road test center. The best testing time is 10:15. Just remind you before take the test make sure you have mastered all the routes and practice more. Good luck!

C.

Popped in for a COF, no issues the team were great to deal with

B.

Great service, very friendly staff.

S.

Great team love the service. Top notch 👌

R.

Nice staff to deal wth..so thats the main thing..😁😁

S.

Darn good service and the young guy who checked my hybrid for the COF for uber driving requirement had a really good mannerism. Top Mark's for VTNZ Sylvia Park.

J. H.

Went to renew my full license here had all the paperwork sorted and when I got to the counter it only took 5min but had to wait over 40min to get it done. Wasn't clear what the hold up was as only 1 customer service representative seemed to be doing licenses and very few people waiting. Service was fine when served but it just took too long.

S.

It was a great experience and staff's were very helpful 🙂

j. s.

I gave my theory and practical driving here. I am extremely satisfied with the services. I read the unfavorable reviews of this place and that’s why I was a bit discouraged to go at first but this was the nearest to my place so I went anyway. During theory test, there was a bit of wait time but then it was understandable as there were lots of clients as well. The staff were quite professional and courteous enough. I was therefore encouraged to also take my practical test here. There were no waiting this time. Mr Venkat, who took my test today was very professional and courteous too, and I passed my driving test. He gave me a very honest feedback on both the positives and negatives of my driving abilities. I am very thankful to the staff of VTNZ Sylvia Park to make my experience an excellent one. I understand that some people have not had the best experience here in the past but I did not face any such problem, so maybe they’ve upped their game. In any case I also believe that to expect the staff to be courteous and professional, one must himself/herself also behave in the same manner. I highly recommend this place to get your license.

H.

Peace of mind had to book overall good service

J. s. S.

great service and professional inspection been done on my car . They even helped me to put bulb on my car not sure the name of technician but guy with beard and moustache helped me through everything. highly recommended to other users .

H.

I visited the VTNZ Sylvia Park on 25/3/2021 for my drivers licence renewal I found the CSR "Reshika" who approached me in professional and politely manner welcome me assist me the form which i have to filled .I found "Reshika"who looked after me thoroughly professional and effecient too. My experience was a breath of fresh air and she do deserve a thorough recommendation.Very good experience without any issue. Supportive and expert staff did the job professionally. Highly recommended. Harish kumar (Bobby)

n.

Very good and helping staff..quick response

B.

Picked a bad day waiting in line for nearly an hour and a half

A. Y.

Came here for a drivers license exam and passed. Staff were all friendly and professional. My testing instructor, Deepak, was polite, understanding and patient. He explained the procedures of the test clearly and was happy to clarify if I had any questions. His instructions were also clear and concise. Overall, very satisfied with the services here and would recommend themto anyone.

I.

Great service, if expensive. Always busy, but it moves along quickly enough.

F. W.

I booked in my full licence here, Then read the reviews and my shocked by the minority of them being negative. I would have to agree with most of these comments. This place does seem for unorganized and very loud, Especially with the warrant people working right there, If you're sitting you learners I would strongly recommend not sit it else where as there are a lot of distractions here. The lining process is a bit strange. I got called up to talk to the front desk, As I was standing there the man behind the desk called the person behind me and started to help him and I had to wait. The staff seem a little un-happy /rude. I had to keep asking them to repeat what he was saying because his English wasn't clear. Then the lady spoke to quite and with all the noise I couldn't hear. The test its self was great. My inspector explained everything very well and spoke loud and clear. I passed my test.

A.

Extremely professional and courteous team, especially Nico, a wonderful and helpful man with a sense of humor. He certainly went above and beyond to help with my otherwise quite tricky situation. Rest of the team are great as well. I would definitely recommend these guys to everyone!

E. S. -. D. O. o. W.

Came here for a WOF inspection. They are very strict and I believe for good reason. I had many problems with my vehicle but Ruven was very patient and helpful. He helped me contact NZTA to clarify confusions about a fixed recall and contacted me as soon as it was fixed and my WOF could be issued. Great service, thank you Ruven!

s.

I went for my full driving license exam. The process was pretty smooth. The testing officer gave intructions very clearly. I passed the exam and the officer gave me feedback on minor mistakes where i could improve.

A. S.

I recently had the most outstanding customer service from John Perez at VTNZ Sylvia Park. My inquiry which was in relation to a motor vehicle dealer and compliance testing, was dealt with promptly, professionally, and respectfully. John went out of his way to explain all issues raised and then went beyond expectation by offering and facilitating a solution. I came away feeling like John had taken a genuine interest in my problem and helping me to fix it, especially as it was not caused in any way by VTNZ. This level of customer experience is rare these days. I am really very grateful for the service provided.

M. D.

Staff here were quite helpful and friendly. They did a quick job of inspecting my car for its WOF. I've been here a few times and when my car does need some work, they're very clear and helpful as to how I can get it sorted. Plus, the added basic service (which is pretty cheap) when I get my WOF is quite helpful.

A.

was not crowded when I visited

A.

Went there to convert my overseas licence, it was really fast and the lady was super friendly.

M.

Good service and speedy (but professional) WOF. Great job.

S.

Really slow. Spend 2 hours standing in Queue on Saturday afternoon. Very slow. But really friendly staff

T.

Great service. Quick and snappy.

E. T.

Extremely professional and courteous team, especially Nico, a wonderful and helpful man with a sense of humor. He certainly went above and beyond to help with my otherwise quite tricky situation. Rest of the team are great as well. I would definitely recommend these guys to everyone!

M. S. R.

Had a very good experience. Nice and friendly staff. Had gone for my licence and all staff were friendly assisting with forms and procedures. Razia served me and it's was the best experience. Good CS skills. This place does WOF and related service, vehicle registration related service and conversion as well.

Y.

Great... could do wof, registration, ruc at once. And there was no queue. Service friendly and prompt. Ideal.

A.

Sat my Restricted licence test here this morning at 9am with Shiu N as my tester. Got there at 8:30 as advised prior to doing the test. Was so nervous and anxious especially after reading a lot of the many negative reviews here. I met the guy while i was filling out my form and he was such an easy going guy and not what i expected. We started early even before my 9am test time. It was quite busy at this time and the route we took was quite tricky. The parallel parking was too easy especially with no car parked behind to fit into. We pretty much went all over Mt Wellington/Sylvia Park area. Jumped onto the highway going towards Pakuranga ways, 80k zone, then got off at the Waipuna Road exit. Once we started heading back towards the base, you go to the big roundabout and he asked me to take the third exit so i was trying to count the exits before i came up to it but once i was turning he told me which one to take. Also going over the highway that runs over Sylvia Park , another 80k zone, there were road works there so had to slow down. Once we got back, he told me i did good and it should be a pass. Once his app thing on the ipad calculated it i got the pass. PHEW what a relief. Had a couple errors and gave me some feedback. But it was very good and big props to Shiu N, good guy and nothing like many reviewers say. if anyone want some info about the route or any questions let me know :)

J.

Nice clean service waiting room with complimentary hot beverages. The vehicle checking is thorough but something needs to be done about the long wait in the queue to get the documentation done

m.

Ram is really good examiner. He was instructing very clearly and well in advance. He was dealing with me quite patiently and gave really good advice. Finally got my Licence 😊

I. T.

Extremely satisfied with the compliance service that I received before Christmas. The men here did all they could to have my car released before Christmas and I was very grateful. Thank you so much. Ingrid Turner, Hamilton

M.

We had our motorhome compliance done by these guys yesterday. Nothing was too much trouble and they went well beyond the call of duty to ensure that we got finished for the weekend and avoid a long double journey. Can't praise them enough. Particular praise for Nadeem. Thanks so much!

T.

Very friendly staff.they tell you what you need to do and where to go in a nice way.even if I did not accomplish what I wanted I felt like I still did.

A. Y.

After reading below negative reviews regarding driving tests and unreasonable testing officers at VTNZ Sylvia Park, frankly, I was a bit concerned and expecting the worst. However, on the contrary, my testing officer Sanjay R was very calm, patient, clear with the instructions and overall very fair. I arrived early and the test started around 20 minutes earlier as well as Sanjay was available, which was very convenient. Thanks God, I passed my restricted driving license test and wish you all applying for the license the same pleasant experience. All the best to Sanjay.

N.

Staff that took me on my restricted license test were friendly,helpful and just great. They spoke clearly, gave directions early and fantastic service from the lady's at the reception

E.

Good service. People are friendly and very helpful despite having busy day.

E.

Provides a range of services from wof to license. The staff were very helpful, organised and patient. Make sure to make an appointment before arriving as this will cut down the wait time.

J.

1.30pm good.time to go. Just after the lunchtime rush. Good service and efficient.

y.

Got a pre-purchase inspection done. A very thorough report and saved me from buying a pile of junk! Thanks heaps guys.

D.

Great place and nice customer service special miss sarika.received my restricted license on my first try here. Very happy 😃

S.

Although went to get my Covid Shot,was great to walk around and explore

M.

Wonderful friendly staff there at the counter ! A big difference to new Lynn’s portage road branch . I will be back even if I have to drive much further Well done girls

D.

Could improve customer service, but generally a good experience

M. T.

Kiaora whanau yea normal boring wait in long lines sometimes you gt a nice person sometimes not impatient people yea ah same as ne other one sori bwt it xx ihad to gt my licence replaced man wat a cari on that was but newae xx

H.

Friendly staff, thorough service check. Reasonably priced.

M.

Just passed my restricted license test with Deepak S. who was friendly, professional and instructions were clear. The driving part of the test was 18 km, 45 mins. I've added an image of the driving test route, this is the standard route ("SYLPK R1 2.4") which is used unless there is roadworks or bad traffic. Edit: see my profile for the image, can't seem to add it to the review...

A.

Good enough. Staff seem fairly uninterested, but wouldn't exactly be a riveting job, so fair enough.

m.

Good service. Very accommodating to motorbikes. Ring in advance and get there early

T. H.

Quick and efficient staff, very helpful in fixing my mistake with my time slot. Nice to see a smiling team behind a counter during this time.

S.

Really slow. Spend 2 hours standing in Queue on Saturday afternoon. Very slow. But really friendly staff

J.

Cof inspection was done by Shameem.I had did all warrant here over the years. Khan is awesome gentlemen .Highly recommended.

L.

Very friendly staff and prompt with time schedule

A.

Went there to convert my overseas licence, it was really fast and the lady was super friendly.

M.

Awesome and Efficient Service Vikash Vehicle inspector was very informative. Definitely 5 star 🌟 Thanks Guys

W. D.

Long wait and isuficeint manover room for semi truck truck and trailer and btrain sometime have wait for all cars to piss off so can exit after I'm done waiting 30min sometimes just to get out of there but got to be quick can't drop your guard as when get room to exit do it straightaway otherwise it won't be a few seconds and you will be blocked by another noon driver bo

J.

Very efficient A no bull great experience

S.

Incredibly helpful pepple, especially since they are under a lot of pressure. The motorbike team get my special thanks, this time around.

A.

Good service, kind at the counter, explained services well

W.

Very friendly, inspector was clear and communicated well with me. Even informed me of my future issues if not resolved soon

S.

Have had mixed experiences at other VTNZs but was really impressed with the service and the handy hints that the inspector gave me after the report.

J. M.

VTNZ is always slow. They do their best, but for warrents your better off finding a reliable mechanic. Obviously, for COF's you have to use this place. I would say Mt Wellington is on par as far VTNZ's go.

T. B.

If you need to go, take a bag of patience - it's always busy! Staff polite and helpful.

a.

Amazing place ... with the team being friendly and every one has a smile on there face not to mention MR Khan wounderful manager knows how to get things done keep it up ⭐🌟⭐ team work makes dreams work 😁👍

S.

Did my class1 full driving test here. Mr. Shiv was my DTO. He gave clear instructions and made me comfortable.

M.

Staff are friendly and are very efficient at what they do, I belive this is the be t place in Auckland for sitting your drivers license and the instructors are fair.

K.

Got everything sorted peacefully. Service excellent and reps perfect.

j.

Friendly, fast and positive service.A joy to visit.

A.

Very busy and slow customer service. But got the job done finally after two long waits.

G.

Just another VTNZ, this one realllllllly takes their time so dont come here if you are in a rush. Waited 40mins for a trailer WoF.

S.

Just got my full driving license. The young lady officer is really nice to me and there is not much traffic on the road in the morning around 10.45.

H.

I usually go there and their customer service is very nice it’s always busy and they always try to serve as soon as possible

D.

Amazing staff. I’ve been to a fair few VTNZ’s around the country and find this one is the best! However, it needs more parking!!

P.

Nice helpful staff except the guys doing the inspections are on a go slow drug, it's like they have been told to go slow

I.

Just went in for a rego but didn't have to wait very long and the customer service was fast.

M.

This open for essential work only.

N. M.

Very pleasant service on both my recent WOF visits - they do well for such a busy branch, (pick your time carefully!)

D.

Friendly, quick and easy WOF. Saturday morning, so not too busy. I will use this branch again, and recommend to friends.

M.

Good service and speedy (but professional) WOF. Great job.

s.

well organized setup.

J.

These guys are very good at what they do, but the Saturday I called in, boy was it busy

j.

Freindly service and heaps of parking spaces.. Good place to go and get it done..

V.

The place where I got my License, but its one of the best VTNZ's in NZ👍😇

X.

Friendly staff! I came over 5pm Friday and they proceed my paper work nicely. thanks

A.

Very good experience... not long to wait. Friendly staff.

R.

very good service

A.

Been there for cof Really good staff. Supportive and helpful. Thanks

J.

Awesome, staff was very fast in answering any questions I asked.

n.

I passed my restricted licence with deepak s the examiner. He was very professional, and explained the corrections in a very clear way.

S.

Fast and friendly team that actually care about your needs. Always happy to help and have a smile while doing so.

Y.

Quick inspection and did wait too long. $67 for WOF.

L.

Convenient helpful people. Can get really busy so be prepared to wait

H.

I can't believe I got my restricted license from here

a.

The reason for giving five stars is every time I have been to this place the service has been outstanding

M.

Offer customer parkings. Water and clean toilet. But waiting could be long and staff not so friendly.

T.

Good service and clean and tidy. Can be busy some morning. Mechanics nice.

B.

Had done my restricted license here, very nice n friendly instructors

L.

Get my WOF here, have no complaints. They're usually efficient, and open weekends.

S.

Abbey at the front office was amazing and the team on the floor did a great job

T.

If you are going to this place to convert your driver's licence make sure that you bring a color copy of your passport and driver lisence or you will have to go elsewhere to get one.

A.

Excellent service, excellent staff and fast processing. Cant love a VTNZ location more.

V.

Friendly staff, variable wait times.

M.

Great staff but over crowded with long wait times at peak times

J.

Came here for cof, staff were friendly and it was fast and easy

G.

One of the few places in the area open on a Sunday waiting area a bit basic and split in two

C.

very pleasant experience. wof for my merc done by Alan. fast and professional. thank you very much.

S.

Great team there. Really went out of the way to me

P.

Good place to get your Wof and Registration .

C.

open on Saturday and not busy on Saturday which is a huge plus!

A.

Friendly and helpful service. Will go back

G.

Great service from a really helpful team for my daughters licence. Thanks

J.

Great environment. The music and bar was amazing

A.

was not crowded when I visited

j.

Parking is hard.

S.

Good Place for your all Vehicle Needs

T.

Great service. Quick and snappy.

S.

Great place to visit if you need Wof, rego, road user charges and drivers license

L.

Fantastic service, efficient & good sanitation

K.

Best VTNZ in MT Wellington.. Awesome customer service and very helpful in other aspects..

A.

Always long queues be prepared to wait quite a while

S.

Fast and efficient service - very busy place

A.

Good customer service and making our vehicles safe for the road

M.

Went twice, both times professional and helpful

a.

Great sevice and great staff.reliable amd honest!

N.

Amazing service. We were out in no time at all.

M.

Very friendly staff wand very informative. A pleasure to visit any time.

M.

Fast efficient and friendly staff. The only problem, no parking.

B.

Great very short wait

A.

Very good service and very professional staff

K.

Parking can be a hassle when its busy, otherwise good as

p.

Went for license test. Staff was friendly and efficient

M.

Super friendly , quick and efficient

r.

Good service and excellent staff

A.

Service was friendly and fast. Perfect

J.

John from VTNZ Sylvia Park was very professional and helpful.

M.

Fast professional service. Got the car sorted.

l.

Very good

a.

Should have more coumters as it attracts lots of people. Always busy.

J.

Fantastic service by very friendly staff

F.

Awsome staff with professional knowledge

T.

Quick place to get your vehicle a warrant of fitness

K.

Good service but busy & pricy

v.

Fairly good place for doing your licence conversion, etc

N.

Very nice helpful staff

Y.

Quick service, short waiting time

M.

Drivers Licensing, mechanical, electrical repairs and wof highly recommend

T.

Does what it says on the box. Open honest, efficient and effective.

M.

Friendly staff and very quick to your needs

m.

Sometimes get busy, average service

A.

For licence theory and practical it's lucky place

p.

Always experienced the best customer service.

B.

Great friendly service

R.

Very helpful staff

R.

Very Smart nice people.

B.

Very pleasant staff. Highly reccomended!

E.

Staff are very pleasant and helpful

K.

Staff is much better another vtnz

j.

Great service for Cof Mr Shameem

E.

good to renew my rego and wof

A.

Ranjiv is #1 testing officer

B.

Why does it take so long to renew your licence?

j.

Passed my ponk stickered car churr

I.

Great staff. Best VTNZ in Auckland!

W.

Great service Great customer service

S.

Very good service. Fast

I.

Very thorough wof inspections

e.

Very friendly service from a Maori Lady

T.

My friend's restricted license was passed here. XD

R.

Great friendly service

M.

Regular customer. Efficient staff.

D.

Good service the only time I went

I.

Great public dealing. Never disappointed

G.

Good place to be always helpful

S.

Recommend A++. Knowledgeable and friendly staff

R.

They were v. Nice

S.

Independant, professional, fast, great staff

K.

Awesome service

A.

Friendly and helpful service

J.

As far as VTNZs go its a good one

D.

Good service but a rip off

R.

Staff fantastic fast and efficient

K.

Fast efficient service

o.

My mate failed lmao

M.

Very helpful staff, with friendly attitude

S.

Staff there is very friendly

P.

Went there for registration, just parking was an issue

R.

Always assured of great service

M.

Did the job, hardly a friendly place tho

W.

Good location for service and license test

M.

Very slow. Needed more staff

J.

Nice people. Crowdy most of the time

W.

Nice friendly and efficient staff

M.

Fast and good servicing

M.

Vehicle inspectors very honest

J.

Friendly, great, fast service

A.

Only there because I had to be.

C.

Open Sundays and convenient.

k.

Good peopke and friendly

K.

Place to have a learner restricted full license test

A.

Excellent service 👍👍

R.

Efficient service and courteous workers

杨.

good nice

N.

People are helping.

A.

Great friendly staff.

A.

Fair people taking your drving test

S.

Polite and helpful staff😊

H.

Good professional service

S.

Very friendly staff.

D.

Really helpful

A.

Good customer service

J.

Customer service is on top

i.

Easy and fast option

N.

There are nice staff.

V.

Little bit slow service

D.

All good

C.

Passed driving test there

A.

Friendly and helpful staff

M.

Not many parking available

P.

Very busy place

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