Reviews of 99 Bikes Takapuna. (Bicycle Store) in Auckland (Auckland).

99 Bikes Takapuna

200 Reviews

135 Comments

Bicycle store

57 Barrys Point Road, Takapuna, Auckland 0622, New Zealand

View all the reviews

Description Map Open Hours Reviews Contact Photos

Description

Information of 99 Bikes Takapuna, Bicycle store in Auckland (Auckland)

Here you can see the location, open hours, popular times, contact, photos and real reviews done by the users.

This place has good reviews, this means that they treat their customers well and you’ll feel great with their services, recommended 100%!

Map

Open hours of 99 Bikes Takapuna

Sunday

10am–4pm

Monday

Closed

Tuesday

8:30am–5:30pm

Wednesday

8:30am–5:30pm

Thursday

8:30am–5:30pm

Friday

8:30am–5:30pm

Saturday

9am–5pm

Reviews of 99 Bikes Takapuna

I bought a Hikobike Ascent from 99 Bikes online with a pick from the Takapuna shop, The was not so one sourced from CHCH it took a while for the bike arrive and when it did the battey was missing, but the issue was sorted overnight and thanks to Leyton and Ben I was able to collect the bike and take home with to Whangarei. Very ,very pleased with the Bike so far. Thanks

We bought our baby's first bicycle from Jared today. We cannot praise Jared, the manager, enough. The granddad originally visited this shop with the grandson last week to see if there's anything suitable. There was no solid intention to purchase. However, that interaction with Jared encouraged us to buy our little boy a bike. Jared took the time to answer granddad's questions, allowed the little one to cycle around the shop and get a feel of the bike without pushing for a hard sell. That friendly professionalism really impressed the granddad. A day or two later, we returned to buy that bicycle. 99 Bikes Takapuna needs to give Jared a raise. His customer service is impeccable.

It was my first time at any bike store, and I was greeted by a young man named Leyton. He was knowledgeable, approachable and very friendly. He knew where to guide me and asked the right questions, which helped me easily select my first mountain bike. The experience was even better when I found Easter eggs lying around the store! They were subtle, small Easter eggs until not long I began to find even more and more of them. It was one of the highlights of my day, and definitely being able to get the right size, right colour and right bike at the right time with great customer service just made it even better. Thank you for being around, wouldn't have been easier!

Purchased a Frey M600 electric mountain bike from 99Bikes Takapuna, dealt with Leyton. Found the customer service to be exceptional in every way. Such an easy experience. Great advice on what was appropriate for my needs. Also very pleased with the value of the Frey M600. From my view the engineering quality and set up is perfect for general NZ trail riding. May not be ideal for serious mountain biking but that is not my interest. Will reserve judgment on reliability of the Frey until I have completed some multi day trail rides, but for now I am very happy with both the bike and “99 Bikes, Takapuna”.

Super happy with the sales service. My new bike was assembled and ready to collect really quickly. Very friendly staff helped me with extra purchases and loading the bike into my car. Awesome bike and pricing too.

Your guys were awesome. This was the 4th bike shop we had been to. Best selection and range but what clinched it was the service. Leighton was so helpful and knowledgeable and passionate about his job. Great service. Well done.

Always great service whether it be servicing the bike or just buying parts or accessories. Knowledgeable, polite staff who understand your requirements and provide you with good suggestions to help you. The prices are unbeatable as well.

I purchased 2 bikes on the weekend, 1 for my brother and the other for my sister in law. I spoke with Jared over the phone and he had both bikes in stock and built up ready to go, and while 1 of the 2 bikes I had originally wanted to buy sold 10mins prior to me arriving at the shop he went out of his way to help me select 2 different bikes for my brother and his wife. I ended up purchasing a GT aggressor and a Norco storm and the brother and his wife are so pleased with their new bikes! Just as I was with the level of service provided by Jared

Very knowledgeable & helpful sales staff. Great products. Good value. Staff really helped us to select and purchase our new e-bikes. Thank you.

Service was very good, we arrived in store and we were immediatley greeted. We were asked what we were looking for and were led directly to what we were after. The representative then checked pricing and alternatives on the computer without asking us. He promptly he came back to advise us there was only one model in store and gave us the price (club and standard) He suggested if we were requiring something different he would order it in for us. However I had been online prior and knew exactly what I was looking for. It was good to know that online stock matched instore, with product and quantity. Personal preference for me is. I would of liked a little more time in store to browse before being asked if I needed assistance but it all worked out well and as a result I was leaving with what I needed in less than 10 minutes.

I recently had a GRX lever failure and Ben in the workshop and Danny in the front of the store went out of their way to ensure my lever got sent away and got the warranty part back to me asap. I was extremely impressed with the service. Among stiff competition on Barry’s point road 99Bikes will always be my go store store! The flash frontage of other stores can only get you so far, service is always the real measure! You guys went out of your way thank you!

Bought brake pads online, very cheap... I turned up same day to collect on my ride home. Mechanic was very friendly and let me borrow their tools to install my new pads. All good!

Needed a part for my mountain bike, these guys at 99 acknowledged my presence in a very busy store, were helpful and they followed up on what they said they would do. Good customer experience, unlike what I received from the other stores on the same road.

I am new to bike, and need a commuter bike for 1 hour daily travels, so I really want a bike that suits me. Lucky, I met Pavle who is very kind, patience and understanding. I just want Pavle to know that I am so grateful for his help and service. I probably spent 2 hours in store with him, during that time, I asked endless questions and test one bike after another. He is very knowledgeable on bike brands, types, bike structures and gears. I learnt a lot of bike knowledge from him. He also handled each bike super gently, I am very impressed by his work attitude. At the end of the day, I bought a great bike on a nice price (I was on a budget, and every penny counts, so THANK YOU!!) He also helped me install a rack and a kickstand : ), will definitely recommend all my friends to 99 bikes. : )

I went into 99 bikes and was helped by Danny Boy. I had a couple maintenance issues to do with my brakes and a couple other issues that literally felt like riding was a drag. Danny was so helpful, talked me through everything he was doing and then didn't even charge me. What a champ! Thanks Danny 👏🏼

I bought a bone conduction headphones set online, was delivered at my door step in 2 days. Amazing service and best product, price was unbeatable so thank you 99 bikes, I will definitely shop with you guys again 👍

Had a great experience buying a new ebike. Great range of product, fabulous service from a very knowledgeable and pleasant young man. Highly recommend.

Thank you again Ben for being mechanic extraordinaire. I am so sorry to always presume on you but you have truly been amazing sorting out my terrible bike. You have never lost your temper and you maintain such a cheerful disposition every time I turn up with a problem. Also cheers to the team for always making feel welcome. Thank you again!

I've shopped online a number of times with 99Bikes and have found it has quick delivery, a good selection of items in stock and very competitive prices. All positive.

My mechanic Bea kept me updated on progress and was flexible with pick-up arrangements which made dealing with 99 Bikes super convenient.

Splendid service from young lad named Lachlan. He was very kind and caring, as well as demonstrating a broad expertise in bicycles. I will definitely return to 99 Bikes in future just to see this fellow.

Awesome experiences! Good quality bikes. I purchased a bmx for my sons birthday back in August and now I have purchased for my younger sons Christmas present. The team are nice, assembled the bikes for me. And have made the process of buying for the kids so easy!

Good range, easy going knowledgeable sales rep- not pushy and seemed genuinely interested in what I wanted, talked me through levels of bikes from beginners up and I came away with the bike I really enjoy riding

Great service, when no other bike shop would help! I had a simple problem with my MTB disc brakes. I called three bike shops in AKL to see if they could help. When they heard that my brakes are an expensive niche brand, they all baulked. When I called 99 Bikes, the answer was the opposite: 'Sure, just drop it around'. Wow. The brakes were fixed fast, inexpensively and the mechanic was super friendly too. What great service. A big 'thank you' to Ben at 99 Bikes Takapuna. I will definitely go there again.

Ollie is your man. He knows all the ins and outs and serious mountain biker as well. Super pleased with my wife's bike and things she needed. Told Ollie our criteria and he did the rest. Also a no pressure sale. Definitely worth the drive from Howick to Takapuna, which we did based on phone interactions with Ollie prior to purchase.

Very helpful staff. My wife and I were assisted to set up our bikes and rack beyond what is normally expected and this during a busy time for them

It is a breeze to book an appointment, the guys are super knowledgeable, helpful and friendly. All in total I had a great experience and am super happy with the service at 99 bikes. Thank you.

Although I was disappointed that a 16 month old bike would have a part so flimsy and breakable, the repair by Bea at Barry’s Point Rd was quick, economical and explained clearly. She’s a huge asset to 99 Bikes!

They definitely exceeded my expectations. I needed help with a bike rack and they contactlessly assisted me. The sales associate I worked with was very knowledgeable and helped provide what I needed immediately to help me out. I’ll definitely be coming back for all my bike needs.

Thanks Kean for setting up our new bike!

Took a bike that was not purchased through them for a check over and to adjust the brakes. The service was excellent and prompt with no judging that we had purchased a cheap e-bike from TradeMe. The things that they picked up has reinforced the fact that if you want an e-bike please buy one from someone that knows what the hell they are doing! We only purchased this bike for our niece so she could ride with us but suspect it could of been very dangerous for her if the team at 99 Bikes hadn't sorted this! Thanks, will be back and would definitely recommend.

The biggest selection of bikes I have ever seen in one place. They got all the accessories too, from clothing to bits and pieces. Also a handy in house repair and maintanace service. Great store for everthing cycling.

鄉.

Bought a Merida mountain bike for my daughter, there are many varieties, the service is also very good, very patient

Great selections with great member prices.

Recently went in store to look at upgrading my wife's bike and was served by Danny. Couldn't have more helpful and very friendly. Good sense of humour too which helped us when choosing a bike. He made sure that we had everything we needed before leaving the store.Highly recommended.

Purchased a Thule Platform Bike Rack. Very happy with my customer experience. The model I wanted was not in stock at Takapuna so staff organised to transfer in. Was contacted once available. Picked up today - level 3 lockdown in place so contactless at store entrance. Staff there very friendly and helpful - including putting the item in my car boot.

Adam was very knowledgeable, friendly and helpful. Picked up an excellent bike for what I needed.

Great prompt and safe service during COVID alert Level 3. My wife ordered new tubes and bits'n'pieces mid-morning and I was able to pickup and be on trail again shortly after lunchtime. After 8 weeks of lockdown, that blast of fresh air was just what I needed. Thanks team.

Excellent customer service and help from an experienced team at 99 Bikes Takapuna as they assisted me with purchase of some kids bikes. Thanks!

Fantastic Experience with the service team, big shout out to Ben! who went above & beyond to fix a couple of issues with my Merida Ebike. Awesome quick turnaround which allowed me to enjoy the trails with my kids in the school holidays. Keep up the good work team!

Jared made my day Purchase and transition was flawless Thanks Jared and team

After reading so many great reviews of 99Bikes Takapuna I went to check it out. The team are all incredibly friendly and experienced. I was served by Jared, he made me feel as if though he really cared about me and my needs rather than securing a sale and answered all my questions. Thanks Jared!

We found our good quality bike helmets here for a reasonable price. Lots to choose from in store.

Great service, friendly staff, good prices. Staff we’re very helpful.

We had been going to another place closer to home for bike servicing and they were shut so drove to Takapuna and heard negative stuff about some on Barry’s Pt Road but nothing about 99 Bikes so gave them a go. The Saturday morning team were friendly and welcoming and serviced one of our kids bikes for a great price and it was ready when they said it would be and actually did exactly what we asked. Very very happy with 99 Bikes Takapuna and recommend them to all our friends and family. I am not the sort of person that writes any type of reviews but the service was outstanding. They are our go to guys now. We even recommended friends in Chch try them down there. Well done.

Thanks Bea, brakes work great thanks for your professional service, Peter

Super impressed with Leighton at 99 bikes. Very knowledgeable, super helpful. Basically if you go there ask for him.

Upgraded my son's entry level hard-tail to a Marin Dual suspension and took advantage of the Takapuna store's relocation sale. Phoned the store in advance with regard to availability and Danny was really helpful in guiding us in the right direction and then reserved the bike for us. When we went to pick up the bike it was all set up for Lucas, and Danny was great in giving my son the advice he needed in taking care of it. He sorted us an appropriate full-face helmet and his colleague George set Lucas up with some goggles. These guys couldn't have been more friendly, helpful and professional. Thanks a lot! Matt Greenwood

You just want to go there - Super helpful staff from George & Team. And obviously a great place to work as you don't get different staff every week as you do when you have to reluctantly go to Torpedo ...

great communication.friendly staff.5 year old bike came back better than new.

Very knowledgeable,helpful and friendly. Bike was a really good price for standard of bike

Went to 99 bikes Takapuna to buy a bike for my daughter's 7th birthday. The range is good and she easily found 2 bikes she was keen on. The staff were really helpful, knowledgeable and nice. The value proposition was there, we'll visit again for the next bike!

Awesome bikes, great service - let me swap my bike when I decided I wanted a different one! All round excellence from these guys, highly recommend

Just bought our son a new bike for his 13th birthday. I went to pick it up and there was a bit of a mix up, however a very friendly and helpful staff member Sophie, helped me with an alternative bike. My son was very impressed and happy with his birthday present. Thanks for your help, definitely recommend!!

Kobe, Ben and Jenna went the extra mile to help me secure a replacement derailleur, I was blown away at the support I received. Thank you SO much guys, you've made one young lad's day!

Friendly and knowledgeable staff. Effortless transaction and what I needed on the shelf.

Exceptional service once again have been very impressed with 99 Bikes to date 👍😁 Dropped bike off for it's first service yesterday (and it had a flat tyre 🙄) - was surprised to hear it was ready for collection later the same day 😁

Purchased my second ever bike, this time a road bike which I don't know much about so I needed to ask a lot of questions. I received amazing service from Kai at the Taka store and was really happy with my customer experience. Thanks a lot Kai.

Over period of two months preparing to ride South Island NZ, we found Kai and Danny very knowledgeable about touring bikes, bike set-up and bike-packing accessories including exchanging products without issues. Would highly recommend the Takapuna store.

I was impressed by the staff attendence to my requirements and the work on both my Electric bike and assembly of a new bike which i brought in a flatpack. Price of the work I thought also was quite reasonible. Many thanks to the Team at 99 Bikes at Barrys Point Rd in Takapuna

Brilliant service from the team at 99 Bikes Takapuna. I was struggling to find a hard tail mountain bike in my size, regardless of brand, and these guys pulled out the stops to find a great spec bike in their network in NZ and bring it to their store, delivered earlier than promised, with fantastic attention to detail. Knowledgable, friendly and go the extra mile. Thanks team, I am stoked.

Jared was awesome! He made the whole experience easy and gave great advice based on what I wanted to get out of my bike, as a beginner. I look forward to returning and buying my next bike from 99 Bikes Takapuna. Thank you!

Really great service, Danny is so helpful and knowledgeable, highly recommend.

Excellent service and communication. Friendly, really helpful staff.

Awesome experience every staff member was so kind and helpful and was able to chat with them about cycling and also really efficient

Went into this store 3 weeks ago and was a fly on the wall- no approach. Today I went in and George was there from the start. Guiding me through options and answering every basic question i could throw ,with a smile and good sound advice. Couldn't of been happier.. so I spent twice as much as I intended to. Show how a bit of attention opens the wallet.. cheers George...

Purchased a bike for my daughter from here and the service was great. Even though it was a cheap kids bike, Bella took the time to do a safely check on it. She really couldn’t of been more helpful. They had a huge range of bikes too. Will definitely shop here again.

Awesome service. I think the guy who served me ‘s name was Danny. Very helpful and knowledgeable.

Good customer service. Good prices especially during sales.

I went in to get a 29 Minion DHR tyre and they were the only place I could find that actually had them in stock so already a win there. I hadn't been here since it was bike barn and I had no expectations. The team sold me on the club membership which was $5 but I got a $20 discount on my tyre so that evened out pretty quick. Before we left we saw a Norco balance bike with a rear brake which we thought would be awesome for our little one on the pump track, so we left with that and saved another $100 with the club discount. I would consider changing my bike from a Trek (from Evo cycles) to a Norco, just waiting to see the Norco Shore in the flesh. Cheers Team!

A1 friendly service from Danny who went the extra mile.

Great and very friendly customer service from Jared , professional and knowledgeable.

I use them for service/maintenance. One of their technicians is very knowledgeable and gives good advice and detailed explanations. Some of their products and services can be beaten on price sometimes so I shop around.

I visited last week and met Sales Rep Tolin, very knowledgeable and experienced sales person. he's advice helped me to buy the right bike and I have recommended my friends to visit 99 Bikes Takapuna. I am form Manurewa and I prefer visiting 99 bike Takapuna.

Helpful honest people in this shop. Good value.

Fantastic service from Lachlan. Fixed my bike same day at short notice.Fair price, good communication and the whole team very approachable.

Been going to this store for many years, bought kids bikes, scooters, bike repairs and always had great service and good value. Highly recommend.

I don't usually bother to write reviews but this was a really good service. The guys worked late, job was done well, and they gave me a new tyre that I didn't ask for. Found my bike shop. Cheers.

Great selection and excellent customer service. Can't recommend these guys enough!

Helpful and efficient and had stock not easy to find elsewhere.

Great experience. Friendly and knowledgeable staff.

Very good service and communication from the workshop. Kobe looked after us very well and deserves a big bonus 💰💰💰.

Very good online service and quick postage, 2 days to my rural area during lockdown. Highly recommend

I had the pleasure of being served by Danny at 99 Bikes. He quickly established exactly what I was looking for (even though I didn't know) and made sure I walked out of the shop with my new bike and everything I needed. Didn't oversell, but didn't undersell either. It is so nice to meet a sales person who knows how to engage with the customer, understand their needs and sell! Thanks Danny!

Danny advised me according to what I was looking for and helped me to get the best price as well. Also, he gave me tips as regards the use of the bicycle. Muchas gracias!

Wonderful asssiatnce and help with resolving our bike issue. Nothing was a problem. Even provided brilliant guidance on where to get a great coffee nearby

The service was good, helpful and quick.

Awesome staff, always get excellent service. Thanks for always going the extra mile 😊

Service was prompt, information given was detailed & tailored to my needs. The staff member who served me had a meeting to attend but made sure that I was well taken care of by another staff member before leaving. Very happy with my bike and its accessories - exactly what I needed. I have a free service coming up from Bike Barn. Would recommend this shop.

Took my bike in for a service, really friendly, knowledgeable and helpful staff. Good range of products.

George was awesome - he went out of his way, by phone, to work out the right size bike for me and helped sort out how to get it the bike to me at the other end of the country. Thank you George!

Excellent service. Great price. Thanks Danny boy you guys rock! Highly recommended

Good selection of new bikes . Coffee available for visitors. Friendly service nice place

Took my bike in for a service, really friendly, knowledgeable and helpful staff. Good range of products.

I was served by a young man named Jared who was very knowledgeable about the products and the company.

George was awesome - he went out of his way, by phone, to work out the right size bike for me and helped sort out how to get it the bike to me at the other end of the country. Thank you George!

Thanks Ben; service completed on time and back up and running :)

Very good service from knowledgeable staff.

Very good service when you can actually get someone's attention!

We have 3 children so we're here often. Normally we get good service and advice, and if it's really straightforward, they won't always take your money (like a quick fix of the bike).

Excellent service. Great price. Thanks Danny boy you guys rock! Highly recommended

Friendly helpful service, even changed wheelchair tyre tube for free while we waited. Huge range of stock in big shop but pretty cramped

Friendly, helpful staff - my daughter is very happy with her new bike.

Awesome team (sales and mechanics), great bikes at great prices! Stoked with my latest purchase from them.

They are a great group of people who really look after their customers.

Ben the Bike tech is the best ! Knows his stuff and is very helpful 👍

Contrary to what others have said below, I just had some of the best customer service in a long time thanks to a chap called Ben. I'll be back for sure.

Very knowledgeable staff and great service department! Many thanks

Great guys, I was going to leave my bike there but they fixed the issue in 5 min (for less than I thought)...

I was served by a young man named Jared who was very knowledgeable about the products and the company.

Went above and beyond!! Thanks Leighton!

Great service , Manager Mark helped me to resolve my brand new merida bike problem and they really cares their customers

Great shop - got everything we needed. Knowledgable, helpful and friendly staff.

Good selection of new bikes . Coffee available for visitors. Friendly service nice place

Great service all round. Cheers team.

Great service, looked after me with a bike in lockdown and it's an absolute cracker. Thanks again

Great service and very nice bikes at a good price.

Very helpful even if it was very busy

Thanks for your help Sophie Great service

Friendly, helpful staff, great service.

Jamie in the workshop is great. Friendly, up front and honest, and does a great job too.

Awesome team (sales and mechanics), great bikes at great prices! Stoked with my latest purchase from them.

Contrary to what others have said below, I just had some of the best customer service in a long time thanks to a chap called Ben. I'll be back for sure.