Reviews of ChargeAbout & eBike Studio Queenstown - Moustache Electric Bike Sales. (Bicycle Store) in Queenstown (Otago).

ChargeAbout & eBike Studio Queenstown - Moustache Electric Bike Sales

54 Reviews

44 Comments

Bicycle store

Bicycle Shop

77 Glenda Drive, Frankton, Queenstown 9300, New Zealand

Description

Information of ChargeAbout & eBike Studio Queenstown - Moustache Electric Bike Sales, Bicycle store in Queenstown (Otago)

Here you can see the location, open hours, popular times, contact, photos and real reviews done by the users.

This place has good reviews, this means that they treat their customers well and you’ll feel great with their services, recommended 100%!

Map

Open hours of ChargeAbout & eBike Studio Queenstown - Moustache Electric Bike Sales

Reviews of ChargeAbout & eBike Studio Queenstown - Moustache Electric Bike Sales

R. C.

We have bought 3 Moustaches from Charge About Queenstown over the years and have always had fast and fantastic service from Campbell and his team. So when we came to Queenstown for a holiday, we just had to hire Moustaches for a days outing to Jacks Point. The bikes chosen were perfect for our individual needs ( they handled standard and rough windy gravel road equally) and we had such a memorable and fantastic adventure. Thanks so much for all your service over the years!

W. J.

What a great bunch of guys. Been emailing Chris all week with questions etc. Purchased two awesome electric mountain bikes off Zac today. So friendly and helpful. Had a quick ride when we got back to farm. The bikes are incredible. Sad we didn't meet Iris 🐕 today but hopefully she will be there at one of our services. Thanks for the recommendation Ruth & Andrea, definitely happy we purchased our bikes here. ❤

D. M.

I am not much of a reviewer, due to being often short of both time and motivation (reason), but my recent experience with ChargeAbout Queenstown deserves to be shared. My partner and I were looking to buy two top end e-MTBs and had started our research, both online and by visiting the several bike shops in Queenstown. I had read about Moustache bikes and was aware they polled favourably but didn't know too much about them. Until we visited ChargeAbout and met Zac (sp?). He took our experience of service to the next level. Although we were looking at high end bikes we are both fairly new to the activity and I'm sure Zac recognised that and perhaps wondered...?! But his enthusiasm, patience and the thoroughness with which he answered our myriad questions was faultless. Eventually he said we needed to try them and the next day sent us off on an adventure with two beautiful bikes to try. We were pretty much sold on the bikes and utterly amazed by the way in which we were treated. We continued researching over the next week but, to be honest, were sold on our ChargeAbout / Moustache experience and bought two Game models. We haven't had them long but already they are giving so much enjoyment. They are incredible bikes and in my experience we are starting to experience all the positive reviews about them we read online. Thank you for all your help, information and patience Zac. You are a credit to ChargeAbout Queenstown.

m.

Wonderful staff!!! We did the Lake 1/2 day and had a blast!

J. H.

My wife and I rented two e-bikes for a day trip through to Arrowtown and it was a great experience. Communications online made it very easy to arrange and it took all of 10mins at the shop to get set-up and on our way. One thing I would suggest is you ask about locks so you can leave the bikes unattended - we forgot about that but the bike shop in Arrowtown looked after them for us. I'd definitely do it again, it was a lot of fun!

M. K.

I recently had family over from Holland and they wanted to experience some of our trails on an e-bike. Got in touch with ChargeAbout Queenstown who supplied us with 5 of the latest Moustache bikes. We had a fantastic experience biking around Kelvin Heights and beyond. The team at ChargeAbout were very helpful and accomodated our needs perfectly. I would recommend this company to hire an e-bike and I will probably be going back there to purchase one for myself in the near future

D. B.

Would 100% recommend this company. Staff were super helpful and friendly. We brought our bikes back an hour late and they did not charge us for any extra. The bikes are excellent quality and they worked brilliantly. I loved this experience so much, we will definitely be back. I am hooked on ebikes! The trails are amazing. The most beautiful scenery in NZ!

K. N.

Absolutely fantastic!!! We had an amazing day with these great Moustache ebikes. Rented at town, then made it all the way along the lakeside to Jack's Point and later dropped the bikes at the Hilton store. We took water taxi on the way back. Excellent package offers as well! You won't go back on your regular bike after you try this. Thank you Chargeabout team! :)

E. R.

9 months ago I purchased a Moustache X Trail Electric Bike through ChargeAbout Queenstown. It is the best bike one could ever own!! On Sunday after we had a great ride round near-by hills I put my Moustache bike onto my double Thule Bike Rack, I loosely secured the lever to the frame, then very tightly secured the wheels——forgetting to tighten & lock the frame lever. On looking through rear vision——no bike to be seen——on stopping——shocked to discover——bike had been dragged along road. On Monday I phoned ChargeAbout Queenstown and was most impressed with their reassurance that replacement handlebar, gear lever, brake lever, rear vision mirror and luggage bag could be fitted straight away. On Tuesday I travelled 300 km to Frankton with Moustache bike looking very sad. On Wednesday the bike parts were replaced and bike checked over and ready for pick up. I thoroughly recommend ChargeAbout Queenstown Staff for Sales, Service and knowledge——particularly with the Moustache Range(very highly rated by Consumer Magazine 2019). Eleanore Ryan

M. H.

We were a group of eight on a fun-filled adventure to and from Arrowtown. The welcome and pre-chat with staff was exceptional. We all thoroughly enjoyed our day - the bikes were easy to manage and the information given on how to use and the different types of terrain to be experienced was informative and useful. Something to be well aware of is that there are pedestrians, dogs and other cylists on the trail, not all travelling the same way. Thank you so much for a brilliant day out.

C. H.

Excellent e-bike hire service. We hired e-bikes for a full day, the team at ChargeAbout were fantastic. The routes are easy to follow, we followed an amazing route along the twin river trail to Arrowtown. The bikes were in great condition and were easy and safe to use. Thanks to the ChargeAbout team for most fun day of our trip!

J. W.

A fantastic experience. These electric bikes are top of the range and made the cycle to Gibbston Valley a pleasure, including Thomson's Hill; just press turbo! It didn't take anytime at all to work out the combinations of pedalling and acceleration that suited me. If you want to have a work out, just turn off the power. Can't wait to get back to Queenstown and do more bike touring. Campbell was very helpful and my friends who took regular mountain bikes were impressed with their quality.

S. B.

My wife and I had a great time on our ChargeAbout ebikes! We'd never ridden ebikes before, and now we never want to go back to normal. We rode a big day: Frankton > Lake Hayes > Arrowtown > Gibbston Valley wineries. About 60km all up. The ebikes made this a breeze - the few hills that would have caused us issues were very easily dealt with thanks to 'turbo' mode. We charged our batteries at 'Provisions' in Arrowtown, while enjoying a nice lunch. I reckon we wouldn't have needed to, anyway. A single charge would have sorted us the whole journey. At the end of the day, the shuttle back from Gibbston Valley to Queenstown central was well worth the fee. Thanks to Chris for his great communication via email, and Cam (I think?) for his help at the shop and the ride home. We're looking forward to returning next time we're in town.

C. R.

My partner and I hired these bikes and rode to Jacks Point and back today. We really loved it, my partner has a lot of mountain biking experience and I do have a bike but I would never have been able to bike that distance on an ordinary bike. These bikes are excellent as you can go hard out if you want to or you can use the power of the bike to ease your ride. Campbell the owner is a really friendly guy and very accomodating. This is a must do for any fitness level.

G. S.

Can highly recommend the Moustache bikes powered by Bosch, light for ebikes and if used on eco you can comfortably get up to 100 km. Benefit is they at the Hilton Hotel cutting out commute into town. We did the loop to Millbrook golf estate / Arrowtown/Gibbston Tavern/ and back Twin Rivers around 73 km was amazing .

T. R.

Great experience and recomend to anyone who wants to see queenstown at their own pace. My wife and I did a tour of the wineries on the e bikes and we saw alot without the side effects of pedaling 40km up mountains. Batteries lasted the whole time without recharging and (without trying to sound macho) the battery assist can be adjusted so that fast and slow riders travel at the same pace. This last point made our ride together much more enjoyable, and of course the wine helped to. ChargeAbout service was friendly and helpful. The bikes were clean and high quality. I would have no hesitation recommending to others. T

M. R.

My husband and I rented two Moustache electric bikes from the Hilton and we rode to the Clubhouse at Jack's Point. It was a serious bit of fun and we can't recommend it highly enough to anyone who is interested a bit of physical exertion and some beautiful scenery. In our opinion the electric bike makes the ride much more fun and enjoyable.

K. H.

Awesome 2 hour experience on the E Bikes following Queenstown Trails around the Lake, Golf Course and Kelvin Heights Peninsula, next day we cycled 3 hours out to Lake Hayes Estate with lots of steep hills the E Bike battery would kick in and make us feel like experienced Athletes!! Great instruction and service from the "Moustache" bearded blonde bloke!

S. P.

This is one of the absolute best things we have ever done in Queenstown for sheer enjoyment (and value for money) It beats bungy, rafting, skydiving and even snowboarding and traditional MTB for a great day out. My fiance (who is not a rider) and I took 2 bikes on a ride from the Hilton all the way to Gibbston Valley winery for lunch and a drink and then all the way back; over 60km in total and because of the bikes it was a relaxing; cruise at around 25kph all the way, even up big hills. You still feel like you are "riding" and its very subtle and natural the only difference is that you can ride about 3x faster than normal and it always has that wonderful free feeling of riding a bike down a subtle slope. One of the things to remember when pricing this up against other activities is that its not just the bikes one gets but easy and smooth access to the incredible Queenstown Trails network that is truly a unique and super enjoyable way to see this part of the country. Just hire some bikes, go for a ride and see what we are talking about!

B. M.

We took out bikes from the friendly guys at Charge-about on the spur of the moment - Cardrona was closed due to high winds. Our trip around the peninsular was a highlight of our day and in fact, our trip. The bikes calmed the headwinds, eased the uphills and we came back exhilarated. The bikes themselves are super easy to use. Latest generation and way better than e-bikes we have tried before - smooth, instantly responsive power that simply gives the legs superpowers . Our 11yo daughter loved this - her first ever go on an e-bike. If you can ride a bike you'll be sure to enjoy Charge-about's ebikes. Affordable.

S. D.

Fantastic service. Booked half day tour. Picked the bikes up at 11 from Frankton. Rode up and around lake Hayes and went to akarua for lunch. Amazing day. Great bikes. Stunning scenery. Would highly recommend. Great even for the novice rider like myself.

A. O.

Hi. My girlfriend and I recently visited Queenstown and hired a couple of e-bikes from ChargeAbout and wanted to thank Adam for his awesome service and enthusiasm in explaining how to use the bikes and what trail was the best for us. Adam, you da man and thanks for a mad experience....one of the best experiences we had in our short stay in NZ. 🌟🌟🌟🌟🌟

R. E.

We hired Campbell Read's electric bikes to do the Otago Rail Trail which in itself was a great experience but really enhanced by Campbell's very pleasant and efficient handling of the whole hiring process. Delivery arrangements of both the bikes and ourselves was first class. We would certainly look to hire from Campbell again on our next visit to Queenstown.

M. B.

ChargeAbout has the best service and the best bikes in Queenstown. It’s my third time with these guys and you really can’t beat them. The most memorable way to see this spectacular part of the country.

S. L. S.

I've been eager to try these bikes, after all they're from France! I got a chance to take the newest model for a spin around the #KawauraVillage and it was a blast. This is just the thing for me and hubby to try since walking isn't a good option at the moment. You can even go to Arrowtown, Jacks Point or Gibbston Valley, then charge up there and ride back. How clever! I thought it would be like my old times in Paris on a "motobecane"- but the pedal assist is as different from a moped as a Tesla is from a Harley. This was so fun to ride, you pedal along and when you need it you get a little boost of help from the bike. They are quiet and an awesome was to explore the beauty that is Queenstown.

M. C.

Most fun that I’ve ever had on a saddle! Outstanding service from the ChargeAbout team made for a magnificent day taking in Queenstown‘s remarkable scenery. Can’t wait to get back again.

h. l.

Great service and great bike, highly recommended. We are a group of 6 adults and 2 baby, no problem at all. Beautiful view on the way to Kelvin heights golf course. Will do it again next time.

S. R.

Best activity in Queenstown, cruising around the lake with no effort is priceless.

C. W.

The guys at Chargeabout are so relentlessy helpful and friendly. We bought two Moustache e-bikes from them, and their follow-up service and support is second to none. Nothing is too much trouble.

j. a.

Great service! Most fun and memorable experience of our trip to Queenstown. Excellent value and the best way to see all aspects of Lake Wakatipu. A must do!

R. W.

The manager was informative, friendly, and cheerful. We could not have asked for a better ebike experience!

D. h.

These bikes are the best fun and even for a good rider. Power up the hills. A must do and the Queenstown scenery from a bike is unreal.

B. S.

My son and I had one of the best days of our lives flying around the trails of Queenstown on your ebikes. Thank you so much.

M. W.

The experience of riding the EBikes is unforgettable, and an excellent way to explore the various paths in Queenstown.

S. W.

Fantastic Experience By Chris I He Was Super Helpful The Trails Along The Lake Are Spectacular Especially If You Go To The Left But You Can Also Go To The Right Straight Into Queenstown And The Bike Is So Much Fun To Ride Can't Wait To Do It Again

C. M.

Great bikes. Really knowledgeable guy who shared where the best rides were for us. 100% recommend.

D. G.

Good! The best experience of hiring bikes I have had! The boss is soooooo nice! The best service I have had!

M. T.

The best experience I’ve had in a long time. Fabulous bikes, wonderful service and a view to die for.

K. K.

Chris was amazing to deal with, friendly and gave good advice where to eat and get coffee! We had a great experience, thank you!

G. W.

Awesome bikes and staff. Amazing rides

S. G.

Must do. Best service.

J. M.

The bikes are fun

M.

(Translated) Excellent! (Original) Excelent!

I.

Contact

Photos