Reviews of Auckland City BMW Limited. (Car Dealer) in Auckland (Auckland).

Auckland City BMW Limited

364 Reviews

158 Comments

Car dealer

BMW dealer

7 Great South Road, Epsom, Auckland 1051, New Zealand

Description

Information of Auckland City BMW Limited, Car dealer in Auckland (Auckland)

Here you can see the location, open hours, popular times, contact, photos and real reviews done by the users.

This place has good reviews, this means that they treat their customers well and you’ll feel great with their services, recommended 100%!

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Open hours of Auckland City BMW Limited

Popular times

Monday

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Thursday

Friday

Saturday

Reviews of Auckland City BMW Limited

K. H.

once again the team of BMW New Market shine. Their service and friendliness is always fun and professional. Great work guys keep shining!

A. S. L.

My parents decided to move on to X1 and it was really nice to meet PJ He was a great sales person highly recommend him ifnyoubare looking for a new or used BMW

G. S.

Overall experience in buying this car here is excellent. We also feel confident that we won't need to do anything with the car until the next service due which is quite away.

R.

Really appreciate your precious time and help Sir Nick Taylor , you give me the gift of your friendliness and patience, it is the great team that has built BMW’s reputation for excellent and welcoming service ...

R. B.

Absolutely fantastic customer service from Boris, I really can’t rate it high enough. Super easy process to buy my i3 and have it shipped to Wellington and Boris definitely went the extra mile to help. Extremely happy with my car (it was bought unseen in person) Overall I’m a very happy customer and can’t recommend BMW Auckland City highly enough.

A. S.

Lane and the team from BMW were so amazing to work with. They were friendly, efficient, and great at communicating with me. Nothing was too much trouble for Lane and he kept me updated throughout the whole process of buying and trading in my old car. He took the time to show me all the features of the car and no question was too silly! I would recommend them and will be back when I need a larger car for the family. Thank you for making this such a smooth and wonderful experience.

k. c.

We bought a used vehicle from the dealership and dealt with Ian Koen who was fantastic. He was friendly and helpful in helping us choose the right vehicle by understanding our needs and made appropriate recommendations. The entire process was easy and we didn’t feel pressured at all. Even though it’s a used vehicle, Ian and the team made sure that they groom the vehicle the best they could and was extremely satisfied with the condition at delivery. During delivery, Ian also took his time to explain the details of the features and made sure we know what’s there and things to take note of including after sales servicing. Steve was also great and easy to deal with. Entire experience was top notch and definitely the best customer experience compared to all other premium car dealerships we have been to. Will definitely go back for our next BMW!

D. a. R. S.

We experienced and amazing customer service by Lane Dawson. A very calm, confident and professional individual. From the time we met with him to the day of the delivery, Lane made sure that our requirements were met, all the safety features etc was shown and explained in detail and there was no push for a quick sale. We are now proud owners of a brand new BMW X1. And with such a great standard of service received from Lane we hope it's the same across the entire Organization. We highly recommend Lane as you personal sales consultant👍

W. S.

Good service staff, relaxing lounge and so coincidentally by far the best washroom facility in Auckland dealerships. It's definitely a place to visit for all aspiring and existing BMW owners.

R. F.

I wanted an X3 M40i , and eventually found what I wanted at Auckland City BMW. From my first enquiry with Lane , to the ownership of the vehicle, the whole process was a dream. The process actually involved four people , as when one person was already tied up, Sam or Tom stepped in . These three treated us with great consideration , and respect, and went out of their way to ensure we obtained the result that we wanted. The paperwork was handled by Steve - another first class experience. Both my wife and I are extremely satisfied with our dealings with Auckland City BMW and would recommend them to anyone.

D.

The young SA lady is great and always friendly with an added bonus of getting me the perfect coffee every time. Service staff are also very friendly and extremely helpful. What a great dealership experience which adds to the BMW experience. I wish all drivers knew what sheer driving pleasure means!

A. P.

These guys are good! I actually stopped in there to use the toilet and ended up buying a car a month later! In saying that, Ian Koen was extremely helpful without being pushy. He certainly knows his product and took the time to drill down to what my needs were. The rest of the team was friendly and professional with Steve helping out in sorting the appropriate insurance. To date their after-sales service can't be faulted either. I'll being buying through them again.

S.

Been looking for a while... Lane was very helpful and knowledgeable helping to choose the right car for me. Great service throughout the entire process. Very happy with the car and recommend all the team at Newmarket BMW.

J. C.

Lane Dawson is a very patient and knowledgeable salesperson. He explained all the features of the car to my family and give us an excellent test drive experience. 5 out of 5 for his services.

l. h.

We have a great experience with Lane Dawson, the sales consultant. He put in extra effort trying to meet our requirement. Highly recommended. Great Customer experience.

Q. M.

Great car purchase experience overall, Sam Wyke has been excellent and provided great customer service and advice throughout the whole process, he was very prompt, professional and extremely polite. Definitely recommend Auckland City BMW, a solid 10 out 10!

C. M.

When outlaying a good amount of money on a luxury car whether new or used it is assumed, but not always the case, that you will be looked after and valued not only pre purchase but also after. I'm happy to say Auckland City BMW were excellent in all regards. Ian Koen was the lead on my purchase and went above and beyond-could not fault him in any way-was a pleasure to deal with and is still patient and smiling even post purchase whenever i seek an add on to my car. Rest of the team were also very helpful in administering the purchase, warranty and insurance and getting after market add ons via their parts team-all straight forward and simple. Highly recommend Ian and the team at Auckland City BMW. Will definitely call upon them for future purchases

A.

I bought a used car from here and was treated like I was buying a brand new car. Right from the negotiation through to the reveal at the showroom everything was extremely professional. Big call out to Ian, he's an asset to this place, he took the time to attend to my very fussy demands, collected me from the airport and gave me a full run down of the car before I drove off. Thanks again.

Y. (. Z.

Preowned department sales consultant Boris was really helpful and patient even though we did not struck a deal in the end unfortunately, but his knowledge and patience toward a potential customer was impressive. He even responded to my emails regarding other bmws that are not sold here and offered me advice. Hopefully I’ll buy from him soon in the future.

T. G.

You not only get the service you pay for, but also on free part recalls. Thanks.

T. K.

Took my car to replace my airbag due to compulsory recall on Fri 4OCT. Parked my car among these amazing BMW vehicles (to die for) All is sudden, I was greeted by one of the attendant by my name. I was amazed! Told me to come in when I’m ready. Went in, greeted by Sergio, again called me by my name (am getting the chill, now) Sergio greeted me, offered me coffee, water and went through the process. I had requested a courtesy car and he gave me the key, to my amazements it was X2 SUV. Fell in love with the vehicle and drove to work. When I picked up my car, Sergio again offered water and explained what had been done. I was so intrigued and overwhelmed by the experience I had on this day with the BMW staff members with their customer services. I was engaged, respected and nurtured through my experience and it made my day. Thank you for the experience. I shall now bring my vehicle to your workshop for future services and customer experience. Well done

N. S.

Its basically what you expect from BMW, good cars though designed for the same group who ride bikes in lycra. Sales people that also are straight out of 2nd hand sales sort of expectations. So the experience is pretty much what you should expect. That said, good cars to drive.

S.

Fast, efficient & accurate service for mechanical issues, though on the pricey side. Excellent customer service by Amanda, who kept me informed in a timely fashion & went out of her way to answer queries & assist with special requests.

T.

2017 Great customer service, even bathroom feels expensive. My first time at dealer, it was for airbag recall, I didn't enjoy the experience because I prefer to speak to mechanics rather than customer service agents. I want to know everything about my car. 2019 Came back second time after they identified a different airbag recall due to an incident in Australia. Everyone is so nice, even the salesperson offered to get coffee for me while I sat in new cars and I told him earlier that I am not buying.

R. Z.

Bought a used vehicle from Ian Koen earlier this year. He was awesome to deal with and prompt on sorting out any issues that came up. Would recommend!

D. C.

Had a puncture/screw in one of the tyres of my X3, despite being fully booked...Ruwan (The sales exec that I purchased the vehicle from), made it happen. Got the repair done within 45mins. Made a potentially stressful situation hassle free. THAT IS 1ST CLASS SERVICE. Two ticks for after sales service. If you are looking to purchase a new vehicle, ask for RUWAN. He is brilliant in every sense of the word. Thorough, professional and will work hard to make a deal eventuate.

M. Z.

Got my 2010 car updated here with new airbag and fuel pump, part of the recall campaign. Thumbs up to bmw still do recalls to cars of this age. Vaughn from service department was very helpful, very friendly. 5 star for the services I have received.

C.

Great service and such knowledgeable sales staff. Looking with a family member who most likely is going to buy cause of the great service.

T. K.

I get my i8 serviced there. Pretty good job Had wheels realigned after an accident there :)

k. b.

BMW have always gone above and beyond for me, they have often fit my car in with out an appointment, get the job done as soon as they can and I love coming back to a washed and vacuumed car. Highly recommend this place, their service is fantastic all round.

B. B.

I’ve bought two cars from here and I can definitely recommend Sam and Lane, both are great salespersons and go above and beyond to get the job done.

K. M.

Very Friendly people to deal with. Car came with full tank of fuel and had been groomed. Car was a trade in but extremely low mileage. If you are looking for a quality European Vehicle then i recommend these people. Thanks a lot Auckland BMW.

T. J.

BMW service at its best. Airbag recall on my vehicle which they dealt with very promptly. Had a look at the new range on offer whilst I waited, the showroom coffee machine also serves a great complimentary coffee.

J. W.

Mark Byron the assistant Used Car Sales Manager sold me my used BMW would highly recommend. Top quality service with a smile. Product knowledge top draw and an amazing man to deal with. THANKS MARK :)

S. X.

I've taken my vehicle here a couple of times. Twice for recalls. And another time for mechanical warranty issue (vehicle brought elsewhere (Not Alk BMW) the guys at Auckland city BMW I've always been very helpful and professional. It's really nice arriving and someone knows your name.I realise is that they are just checking the registration against my name but they do that before I get out of the car. I'm always offered coffee and biscuits in the car is returned to me washed and vacuumed. This is happen on both occasions where it was product recalls or it didn't cost me anything. I have only really dealt with Vaughn there. He's a good guy and you'll look after you.

H. V.

Droped my 6-series off this morning. Can't say that the chaos at the drop-off instills alot of confidence. No smiles, no "good morning, how are you" and worst of all bickering among the various team members. Rather anxious to see how the day goes... UPDATE: Dylan (my service advisor) delivered good communication throughout the day. Patric (GM Aftersales) also took the time to chat to me when I picked up my car. Happy to review my rating and give them the benefit of the doubt that today's incident was the exception, not the norm. UPDATE 2: Today on the motor way my car experienced a drivetrain malfunction and went into limp mode. I made it to Auckland City BMW and was able to see Dylan, my service advisor after a short wait. The car was booked in and Dylan asked me to have a seat while he arranged transport for me to go pick up a rental car. I did this, and when he came back he gave me a friendly smile and handed me a BMW ginger cookie. This little gesture managed to put a smile on my face after a rather challenging morning. My thanks to Dylan for this gesture of kindness, and also to the dealership for transporting me to Hertz. Much appreciated.

M. K.

Recently purchased a "demo" model from Ack City BMW. Upon delivery I discovered a few issues, but after some discussion, Ack City BMW stepped up to the plate and had the issues resolved with no costs to me. Many thanks to the sales team - they are all very professional in their dealing with the public

S. K.

PJ, our sales consultant did a good job and gave us a nice customer service. Strongly recommend this place for BMW, still yet to experience their after sales and servicing.

P. A.

Had a great experience with your service team on Saturday when I had a radiator hose break. They went above and beyond for me. Special thanks to Vaughan. Top service. Thank you all. Pam Aurisch.

Y.

The largest dealership in New Zealand. Just arrived the latest models of BMW 2020. Great customer service.

J. F.

Came in with a second hand 15 year old car for a recall and the service partner treated me like I had just walked out of the show room with a new car.

H. B.

Called up earlier to ask if they had an oil filter for my BMW and they did. Went in and got a good price and staff were friendly

D.

Awesome Awesome Service Thank you

C. C.

Great experience. The price is worth if in return you want to maintain the car. Great service, updating time and process.

M. P.

Absolute perfection in quality, service and ability to go over and above.

G. H.

Best car dealer and best team I've ever been to.

J. W.

Could not recommend Dylan Boddis any higher. No job is too big or too small. Dylan really goes out of his way to help. Thank you for all your help, a real pleasure.

M. A.

The only place to go if you are thinking anything BMW. Plenty of options for both new and used cars, parts and service. Always have loan cars with a bit of a notice.

B. H.

Excellent staff. All friendly and helpful. Service done very quickly as they had everything prepared.

C. W.

Excellent service, a beautiful building, and A+ workmanship always. Contacting the team can be difficult at times but that's a small trade off

S. B.

Exceptional customer service as you would expect from a top reputable dealership

J. M.

Great service. Highly recommended

G.

Nice rides, sweet air con inside the office, dad had a great service cheers

R. D.

Outstanding service and professionalism. Latest model cars are very smart to drive. Awesome technology.

J. C.

Amazing people, amazing service! They even offer you a coffee while you're waiting!

H. L.

Great service the same day I went in with a flat battery. Replaced and car serviced right away.

S. L.

Been going there for years about 8 very good people to deal with and great customer service

J. M.

Fantastic service. Very personalized, polished and professional. Organised and efficient. I was WOWED.

m. r.

Asked for technical information and got reply within 20minutes if and when I need service for my car I will be using this dealership thanks again

J. M.

Long wait times to be seen. By salespeople but nice waiting area with couches, coffee and newspspers/magazines to read.

J. W.

Great service and friendly, helpful staff

S. L.

Very good service from Tim. He was very helpful. Thank you!

G.

Excellent service ,could not ask for better.

w. a.

The cusotmers services were good and it is very convenice place to seeing a new vehicles

V. V.

Great service with A1 standards. 👍🏻

L.

Great team great coffee and great service. JC the service guy was fabulous ☺

O.

Special thanks to Sergio for a great quality customer service!

S. R. J.

Always looking after you. Love it.

L. D.

Excellent service with a smile, thank you!

I. S.

Good staff, not pushy, good knowledge of all range of vehicles.

R. A.

Staff have wonderful manners and were quite helpful.

M. W.

Knowledgeable and helpful sales man discussed electric cars with me.

A. S.

Well organised place but wait times are longer than expected

N.

Friendly and Helpful staff with good after sales services

M. S.

Not the cheapest in town but you get what you pay for fixed first time no hassle cheaper in the long run

P. T.

Good honest service. Expensive but worth it to have things done properly.

P. N.

Can't fault my first time experience with the service department

M. C.

Top of the line.good service.nice cars. Coffee and biscuits

S.

Faultless service and technical cabability but prepare to pay handsomly for the privilege.

y.

Amazing customer service! Well done guys.

J. I.

Awesome service. Fast professional and friendly

r. t.

Great service with fantastic staff... Thanks

S. S.

Great service

A. G. V.

Great service and beautiful manners from the stuff!!!😊

A. B.

No customer parking and it's hard to find parking spots on the road

S. P.

i 1 day buying the fast guy car

R. K.

Great shop. Nice cars

J.

Liked looking at the cars was really cool

P. B.

Brilliant Service as always. Thank you

Z.

Staff are friendly and welcoming

J. G.

Awesomely helpful and efficient reception Staff!

K.

Best service in auckland. Thanks guys

G.

Super friendly and professional.

K.

Great service and quick as well

J. K.

Always top service.!!!

T. R.

Best customer service ever

T.

They are friendly, and Helpful.!

P. J.

Awesome parts department.

R.

Friendly staff, nice ambience

V.

Great dealership and staff

P. F.

Parking is hard / chaotic at the service centre

S. O.

Best customer experience 👌

m. k.

Great customer service

T. c.

Top service. Top staff.

K.

Good customer service

N.

Amazing.

J.

Verry helpfull staff

P.

Great Service and Staff

A.

Great service

s.

Brilliant service

J.

Very helpful

j. H.

Clean and tidy outside

J. F.

No parking here

劍.

Very nice services

J.

Very helpful .

T.

Great service

C. Z.

Good service.

G. J.

Another expensive car dealer.

A. S.

Good service and nice showroom.

R. R.

Amazing

P. O.

Great experience!

N.

Fantastic

S.

Great service

A.

Its BMW

f. r.

Good

I. C.

Expensive

C. C.

Very professional

S.

Great service

G.

Very excited

D. P.

good service

A. S.

A premium experience

A. G.

Best for BMW

A.

Rolls royce

f.

(Translated) Very good also provide scooter when doing maintenance (Original) 非常好 做保养时还提供代步车哦

庄.

(Translated) The best BMW 4S shop in Central District. (Original) 中区最好的宝马4S店。

S.

(Translated) The price of the new X5 is very advantageous (Original) 新X5价格很有优势

s.

(Translated) Very high standard BMW dealership (Original) 非常有水准的宝马车行

J.

(Translated) Very good and highly recommended. (Original) 非常好，值得推荐。

王.

(Translated) Look at the car. (Original) 看看车。

A.

(Translated) good service (Original) 服务不错

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