Reviews of Giltrap Newmarket - Holden Certified Service. (Car Dealer) in Auckland (Auckland).

Giltrap Newmarket - Holden Certified Service

119 Reviews

79 Comments

Giltrap Newmarket - Holden Certified Service

Car dealer

Motor vehicle dealer

15 Mauranui Avenue, Newmarket, Auckland 1051, New Zealand

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Description Map Open Hours Reviews Contact Photos

Description

Information of Giltrap Newmarket - Holden Certified Service, Car dealer in Auckland (Auckland)

Here you can see the location, open hours, popular times, contact, photos and real reviews done by the users.

This place has good reviews, this means that they treat their customers well and you’ll feel great with their services, recommended 100%!

Map

Open hours of Giltrap Newmarket - Holden Certified Service

Sunday

Closed

Monday

7:30am–5pm

Tuesday

7:30am–5pm

Wednesday

7:30am–5pm

Thursday

7:30am–5pm

Friday

7:30am–5pm

Saturday

9am–12pm

Popular times

Sunday

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Monday

7
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Tuesday

7
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Wednesday

7
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Thursday

7
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Friday

9
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11

Reviews of Giltrap Newmarket - Holden Certified Service

Service centre - Awesome experience so far... (Second visit). Very knowledgeable, it's what you expect. Customer service A++.

My 83 year old mother had an experience with Schofield's Newmarket which I thought was worth commenting about. She needed a new car and I had a look online and found a couple small cars with low mileage at Schofield's Newmarket. Mum bused in and bought a Toyota Vitz with 1,700km on the odometer for $16,600. Perfect near new small car for an independent elderly person. Unfortunately here's where the customer service or lack-there-of became an issue. We noticed that the car had a small hole in the front bumper where an aerial had been broken. I thought this would be a simple and quick issue to resolve considering mum had bought the car two days ago and it wasn't obvious in the online advertising that there was this problem. I spoke to the manager Andrew and he said that as the aerial was an after market part they couldn't do anything about it. He asked me what resolution I wanted, I said for it to be fixed, he said he couldn't do this. Mum drove in to see them, again they said they couldn't help. I think we both just wanted Schofield's Newmarket to show some goodwill to a new customer and offer to take the car and resolve the problem. As I explained to the manager Andrew this didn't make me feel like mum's custom of their business was valued, nor would I tell other people that we've had a good experience dealing with Schofield's Newmarket. If you're buying a second hand car from them make sure you have a really good look at it as they might not stand behind any issues which you find after you've paid for it! I emailed General Manager Blaine Barrat about below concerns. He said he'd talk to sales Manager Andrew and get back to me ... never heard back. Great car, just disappointing after sales service.

Always a pleasure dealing with the service department here. Today i was met at the door with a warm welcome like an old friend would do. Car is always returned clean and tidy. Highly recommend the service department.

Great service from The guys here . My serving and repairs were completed and car was cleaned and washed too. The guys were very helpful and communications were great when the car was ready for pick up.

Great place. Very helpful staff. Just don't let them valet your black car. It will come back scratched. More training required I'd say

Dropped ute off for service, someone was waiting, took notes of information that they need to know and any other repairs needed. Handed me another replacement ute until mine is serviced(pre-booked). Friendly, easy as customer service.

Excellent service and I don't just mean my car. These are people that care for their customers.

I just bought a Holden Captiva last week. Both Joel and Andrew were pleasure to deal with. Both of them were so accommodating with no trouble at all. Very happy with your service and the new addition into our family. Joel keep up the smile and your can do attitude. Than you again Schofields team 😊

Drove in got out and there was a guy waiting for me, didnt even have to say who i was, he had checked number plate and instantly took care of taking the car to workshop for required warrenty work. Waited in the lounge, was updated twice on how long it would be and they even cleaned the vehicle inside out. Great customer service.

Great service, look after customers really well and great work on vehicle

Hi All at Schofield i would like to use this platform to Express how well I've been taken care of on all my visits to you'lls dealership by Matt He is such a pleasant guy,he makes you feel welcome on arrival, and he always finds a way to resolve your problems,no matter what. (make it happen Matt) Thanks Matt you're a Star mate keep up the good work it's a pleasure dealing with You and a special Thanks to the Guy's behind the scenes,, Mac's Technician's and all responsible for getting things done Cheers Rowland Dominion

Like to say a very big thank you to Andrew Matheson who was so accommodating and nothing was too much trouble. Car salesman have changed, never felt pressured coerced into anything we weren't interested in. Very happy with our new addition to the family. Thank you again Andrew and the wonderful team at Schofields!

I had my Nissan X trail service here. They have done all checks and oil changed also done car wash.

On Wednesday 17th July, had the absolute pleasure of purchasing a 2019 Holden Equinox LTZV LYK747. Daniel is such a nice person to deal with a made us feel at home. He was not pushy and went through all processes with great professionalism. Other staff we met were very approachable and obviously enjoy working there. We certainly enjoyed the Schofield experience and look forward to future association with the company. We are so pleased with every aspect of the vehicle it is a pleasure to drive. Many thanks from Madeleine & Mel Park.

We travelled from Whangarei to Auckland to look at cars not expecting to buy straight away although we wanted to see what was out there, we went into Schofields and was greated by a man named Steve, as it is sales personal seem to have a pushy manner, understandably they have targets and commissions to make, however, Steve was the total oposite, gave us all the information we needed on any car we looked at, on walking out of the yard we spotted a car we didnt see at 1st, we stopped loved it and the price was right, so we went back asked for some pricing which we got pretty quickly, we discussed all the extras, the warrenty etc... took it for a test drive and thought this could be it. Said to steve we will go for lunch have a chat and then return with our answer, he said that sounds good ill leave it here, and he subtly let us know that if we are financing that we would want to do that before a certain time so that was more good information. We arrived back said lets go ahead he had us meet with the financial officer who sorted all the paperwork, he threw in some floor mats for us filled our tank to overflowing took us through the car and out we drove. The entire experience with Steve was easy, informative and just a pleasure to meet a salesman without the "stereotype" attitude. So thank you Steve and Schofield for our easy transition into our new car. Guy & Rachel

Thank you Matt for your brilliant service today. You made everything easy and it is greatly appreciated. You are a definite credit to the company. Thanks again!

Recently purchased a used Holden Sportswagon. Dealt with Steve , Virgina and Andrew in the used car sales department and they were very professional and pleasant to deal with. Would highly recommend this dealership and these individuals.

I have just purchased a used Holden Captiva and Andrew Matheson was the salesman who assisted me. I don't normally move as quickly as I did, but in this case with Andrew assisting me, I felt very comfortable and not pressured at any stage. His easy friendly nature, which was nurtured in the West, ensured that this Holden sale was going to go down. Thanks Andrew for your assistance. If you are looking for an experience such as I had, then Andrew is your man.

Always a pleasure to deal with as usual. Super friendly and professional. Highly recommended mike and the rest of the Schofield service team 👍🏼

Customer satisfaction is their prioty

They know their cars. One stop place for likes of Hummer and Cadillac trucks. Matt is excellent at customer service. Reasonable price and top quality work.

Excellent service ,great with the updates and met me as soon as I arrived .Alexis and the team - 5 star service.

Great people, very friendly and know there stuff. Highly recommended

Use this centre on a regular basis and have enjoyed consistently good experiences each time. The team is very friendly and helpful and when it comes to planning a service (or repair) they are efficient and communicate well.

Dealt with the parts department but had to go to sales for directions as things had moved around a bit since my last visit. Very welcoming and good people here