Reviews of John Andrew Ford & Mazda Penrose. (Car Dealer) in Auckland (Auckland).

John Andrew Ford & Mazda Penrose

182 Reviews

98 Comments

Car dealer

23 Greenpark Road, Penrose, Auckland 1061, New Zealand

View all the reviews

Description Map Open Hours Reviews Contact Photos

Description

Information of John Andrew Ford & Mazda Penrose, Car dealer in Auckland (Auckland)

Here you can see the location, open hours, popular times, contact, photos and real reviews done by the users.

This place has good reviews, this means that they treat their customers well and you’ll feel great with their services, recommended 100%!

Map

Open hours of John Andrew Ford & Mazda Penrose

Sunday

Closed

Monday

7:30am–5pm

Tuesday

7:30am–5pm

Wednesday

7:30am–5pm

Thursday

7:30am–5pm

Friday

7:30am–5pm

Saturday

9am–12pm

Popular times

Sunday

7
8
9
10
11
12
13
14
15
16

Monday

7
8
9
10
11
12
13
14
15
16

Tuesday

7
8
9
10
11
12
13
14
15
16

Wednesday

7
8
9
10
11
12
13
14
15
16

Thursday

7
8
9
10
11
12
13
14
15
16

Friday

9
10
11

Reviews of John Andrew Ford & Mazda Penrose

My third service on my BT50 by Jason and the service team at John Andrew Penrose. Every time they are ready and waiting when I arrive and the service is done in the 2hrs they estimated. Vehicle is washed after the service presented nicely. Full records of the service documented and filled in. From front counter staff to the service personal, everyone is very helpful. AA++ rating.

Amazing service from Alex! Ordered the part I needed quickly and got it to me on Christmas Eve one day after calling. Absolutely outstanding service in every way. Thanks again!

Took car in for service. Staff were good. But it took them six and half hours to service the car and they did not ring me back to say that it was ready for pickup.i had to ring them. But they could have overlooked that issue. No problems. At times like this it is abit trying. Thank you for the work done JA Penrose.

Awesome service by an amazing team! Communicative, set expectations clearly and just a pleasure to deal with. Thanks team Penrose!

I do not normally do reviews, but I have owned many new cars from different brands and never got service like this . The Ford process from Penrose and team of 100% on point.

Tricky investigation for ford on an issue but excellent service and a great result! Thanks very much 😊

Jason is very good customer service person ones again thanks

Fantastic service ! Booked car service online had a response following morning 7.30am to confirm details of vehicle. Appt confirmed for next day, dropped car off 9am as no rush to pick up. Had call late afternoon to pick up. Wish I had picked up closer to 5pm as my car was only partly valet..which was a.bummer. The ladies at reception were so friendly and helpful., coffee , mags and telly to keep u occupied while waiting. 8 minute wait was how long I waited...just a breeze. Im a big time review follower so was pretty curious on how my first visit here would pan out as reviews here weren't too flash. Im all about customer service . ....(20 yrs retail ) so was totally impressed with Ford Mazda Penrose. Well done team !

Great team. Service is awesome lovely staff

They dont wash or vacuum car when you book for full service

Jason & the team were able to sort out a minor but irritating issue that had been present since I had received my new car. No fuss and quickly and efficiently sorted.

Service is fine, just price on the expensive side, my cx5 2015 cost me 1k each service, since my 3 years free services finished. Last year some un-usual thingys wore out, cost 5xx. This year bettery need to replaces $44x My BMW service cost less per year...I guess this is my last service with madza, either sell it or go third party.

These guys have looked after My SP25 Mazda 3 since new. They are all really friendly and always do a great job. I appreciate the complimentary car washes I receive even when I just am getting a $50.00 warrant.

The shining gem of the John Andrew Ford service centers! I avoid my local service centre and travel here. The front of counter staff are the best and the vehicle service is professional and timely. Dont waste time and energy elsewhere.

I was going to fit a new oil coolant hose to our MX5, until I saw what a mission that particular replacement is: I booked it in to John Andrew, and they came in under the quoted amount, and even gave the car a clean. Great service, very impressed. Note that it can take a while to get a booking, but that's common to any busy mechanic.

I got my 2018 M3 SP25 10,000-km service last week. The service (along with grooming and transport) was great, although it's a bit too long (from 8.30am till 4pm). The reception was good and I was returned with my car key by Andrew (the service manager) himself with a big smile and friendly gesture. When I walked back to my car to have a detail check Andrew just walked past and asked if I was happy. There's only one very minor thing - I found 2 "hairline" scratches - one at the front spoiler (in front of the driver fog light) and the other at the rear under skirt (driver exhaust). Also a small brown stain at the passenger side front spoiler. If not these, I'll be more than happy to give 5 stars. :)

Update to 1 Star review: Initially had a bad experience with the reception staff, however the manager had reached out to us with a complimentary WOF and apologised for the initial poor service that we had received. Manager's response and suggestion to rectifying the situation was professional and satisfactory. Happy with how we were dealt with in the end.

I recently had the pleasure to visit your workshop to have my Mazda vehicle remote re-programmed. The reception and service I received was outstanding and it cost me a fraction of the price compared to the quotations I had received from some so-called "specialists". Thank you for such friendly and efficient service.

Jason and the team were great. Excellent communication, helpful and polite. Wouldn’t go anywhere else.

Best ever. I booked my Mazda 2 air con fault on the phone 📱, but was actually booked for grey Lynn. I showed up at Penrose to a slight look of bewilderment oops. But they said no worries we can fit you in. Air con is sorted. We're rolling 🤣 again. Thanks for the great service.

Real pros with good covid procedures aswell

Was told that I’d recieve a call for car pick up by 4pm. No call, so waited till 410pm and called thru to confine that my car could still be picked up

Absolutely amazing. Can not credit this team enough. Bought a voucher on Groupon the day before the service was scheduled. Rang and asked if I purchased it if I could use the voucher and received a welcoming yes. Turned out the Ranger needed a few things replaced. I was called and given a quote and asked to proceed. Also found out by one of their technicians that the grill I had installed was illegal and explained in detail as to why. Thank you so much for all your help John Andrew Ford. Without a doubt I'll be bringing my Ranger back to you for every service even though I live on Waiheke. Full credit to your team of highly trained professionals.

Great all-round service

Booked in my car, it was a very easy process and great service all the way through. Kept me updated over the phone on anything they needed to do or parts to order and even gave me a lift when I dropped off the car.

As usual, the service was carried out professionally and my car was ready at the agreed time.

Great service but would my vehicle was returned with the washer reservoir cap missing...

Friendly staff and lowest price for original Mazda Parts. Try John Andrew Mazda before e getting ripped by any Mazda wreckers. And funny thing is All wreckers buys here and then sell it to customers

East or west, Mazda Penrose is the best👍🤘... Been to this place i guess since 2017...Have never been disappointed with the service... Excellent work team keep it up👏👏

Gary from Parts is an absolute star and an asset to your company, well done.

Very happy with my Mazda experience at the Penrose branch. Great service, pleasant staff. Zoom zoom!

Great service, pleasant and efficient staff. Highly recommend.

Bit on the pricey side & keen on the upsell... Specify what work you wish to be done, as they are "very good" at "finding" faults that require them to do further work on your vehicle... Having said that, work done seems good & is covered by warranty....

I always get outstanding service from this team...

No issues at all. The Ladies at reception are very welcoming and friendly.

Exceeded expectations. Phone inquiry, they had the parts, said put them to one side, collect 30 mins later, job done

Service team is great. 4 stars because when they are closed the phones just ring with no automated system to tell you they are closed or when the opening hours are