Reviews of Mercedes-Benz Auckland. (Car Dealer) in Auckland (Auckland).
Mercedes-Benz Auckland
2 Great South Road, Newmarket, Auckland 1050, New Zealand
Description
Information of Mercedes-Benz Auckland, Car dealer in Auckland (Auckland)
Here you can see the location, open hours, popular times, contact, photos and real reviews done by the users.
This place has good reviews, this means that they treat their customers well and you’ll feel great with their services, recommended 100%!
Map
Open hours of Mercedes-Benz Auckland
Monday
7:30 a.m.–6 p.m.
Tuesday
7:30 a.m.–6 p.m.
Wednesday
7:30 a.m.–6 p.m.
Thursday
7:30 a.m.–6 p.m.
Friday
7:30 a.m.–6 p.m.
Saturday
9 a.m.–4:30 p.m.
Sunday
10 a.m.–4 p.m.
Popular times
Monday
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Tuesday
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Wednesday
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Thursday
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Friday
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Saturday
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Sunday
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Reviews of Mercedes-Benz Auckland
Y. S.Thanks to Velort Cheng and the whole team. Amazing customer service. My SLK200 has never looked this good (thanks for the extra work you guys did on the car).
I loved the little gift from Mercedes team (Ps: Mercedes is my dream car so wouldn't mind a Mercedes t-shirt, cap or coffee mug 🤣🤣) Love you guys work. Absolutely amazing
R. C.Having moved I reluctantly swapped parts department and found the service swift and friendly. Received some very down to earth tech advice on pick up and super friendly sales team.
Z. G.I recently purchased my new Mercedes-Benz GLC300 Coupe from this branch and couldn't be happier with the experience. Ken, the best salesperson, Lily, the gorgeous and sweetest finance manager, and Cameron, their general sales manager, were all exceptionally professional and dedicated. They responded to every question and email promptly and handled everything with great attention to detail. Their customer-first approach truly stood out.
Throughout the entire process, including the trade-in of my previous vehicle, the purchase of my new car, and the loan arrangements, they provided expert advice and unwavering support. The team demonstrated impressive teamwork, even stepping in to cover for colleagues on sick leave to ensure my vehicle could be delivered as soon as possible.
When it came time for the delivery, they prepared a thoughtful surprise with gifts, which touched me deeply. I’m incredibly grateful to Ken, Lily, and Cameron, and I highly recommend this fantastic team to anyone looking to buy a Mercedes.
M.I had a mixed experience at Ingham Mercedes Benz Newmarket. Unfortunately, it took quite a while to be attended to upon arrival, which was frustrating. Additionally, I found some of the staff to be ignorant and unhelpful during my visit. The service was not entirely satisfactory, and there were aspects that could be improved for a better customer experience.
S. A.It has been almost a decade since I was a customer of Mercedes-Benz Auckland and it's great to see the professionalism is still there. A big thank you to Sam Derham for helping me find the perfect vehicle and to Ben Trethewey for arranging insurance. The whole process was easy and, more importantly, fun.
g. p.I do not have a habit of writing reviews but my recent amazing experience at Mercedes-Benz Auckland/Newmarket and the superb customer service from Connor and Lily have made me feel naturally obliged to make an exception for them. Connor and Lily have both been extremely helpful and responsive, and the entire process of buying a new vehicle was made so simple by them. Both Connor and Lily constantly followed up even after the sale, to make sure that I am enjoying the new car and to make sure I have no issues with it. Thank you for the awesome service (noting, in particular, Connor’s and Lily’s willingness to go above and beyond to help and their patience in answering all my questions)!
L. K.Making the service appointment was easy, the text reminder was helpful and upon arrival at the dealership, Nelson was expecting me and had everything organised. He contacted me to obtain confirmation of costs relating to the service and phoned when the car was completed. The whole transaction was wonderful and Nelson is surely a star for the service department.
S. S.I recently had an outstanding experience at the Mercedes-Benz dealership. The Cameron and Lily was incredibly knowledgeable and attentive, guiding me through the entire purchasing process with patience and professionalism. The service department was equally impressive, providing prompt and thorough assistance. Overall, the high level of customer care and expertise made my visit truly exceptional. I highly recommend this dealership to anyone in search of top-notch service and support.
B. Y.I don’t usually write compliments and reviews, but the service from Mercedes-Benz Newmarket was so fantastic that I had to write one! I bought a car from Mercedes-Benz Newmarket, and the experience was fantastic. Connor was very patient and professional during the test drive and purchase. His attitude didn’t stop there—he continued to look after us even after the sale, going the extra mile! The service and workshop department are great too, especially the mechanic Sam. Every time I was there for a warranty repair, he had no doubt about the issues, and you could feel that he was genuinely happy to help. Such an amazing team! As a customer, I couldn’t ask for more!
L. M.The repairs to the underside of our 2007 SLK350 were carried out while we waited in under 2 hours. Very happy with the prompt service.
X. 5.Excellent service from Neil for a major repair. Highly efficient, professional, good communication through the process.
T. D.Thank you Team Mercedes Newmarket for your excellence in service.
Specific knowledgement to Nelson, Johannes and Neil for their professionalism and commitment to providing exceptional customer service and this is truly appreciated.
Kind regards,
Tatiana
P. T.Nelson Ng was very attentive and accommodating during my last car servicing at Mercedes Newmarket.
Also, big shout out to Connor Campbell-Smith for helping me sorting out various enquires related to my vehicle. Really appreciate it.
C. V.I had lost the special tool for the wheels of my merc. Sebastian the parts Sales guy gave me good advice. We removed the lock bolt with the help of the universal tool and replaced them with normal bolts. This saved me money and stress in case I have a flat tyre. Thank you Sebastian. 😊
D. J.I have been going to Mercedes Benz Auckland for a few years now. Senior Service Advisor Neil, is fantastic. Professional, knowledgeable and a credit to the brand.
G. B.I required a new car key and the security around that is huge but Mercedes were very efficient in supplying the Key quoted 2 weeks but it arrived in 4 days, outstanding!
C. T.MB Newmarket allowed me a great experinece when I had no booking, it was Friday and things hadn't gone well that day. A great team enviornment and certainly a delaership that I would recommend. Cassie and Ali took the bulls by the horn and delivered.
B. B.Timely and efficient service. Neil Kumar did a good job in explaining and handling this small job.
M. C.⭐⭐⭐⭐⭐
I recently visited Mercedes Benz to explore their vehicles, and I was blown away by the design quality. Their cars exude luxury and sophistication.
I want to highlight the exceptional customer service I received from Ben Trethewey. Despite my intent to just test, Ben was incredibly knowledgeable and provided valuable insights. He made my visit enjoyable and showcased Mercedes Benz's commitment to service.
Thanks to the impressive design quality and Ben's outstanding service, Mercedes Benz is my top choice when I'm ready to buy. 👌
Maria Chueva Auckland
J. C.Neil Kumar as always was excellent to deal with & made my service experience a pleasant one. Great comms thanks
c. f.Hi i have been a customer of Mercedes Benz Auckland( previously a different owner). Since 1984 some 38 years .
I have always had excellent service.
Now i am older i have a smaller car easier to manage i have an A 250 4MATIC .To brighten up the world around me . I have a yellow one . Love it.
Craig Fraser
See photo on gravel road in central Otago New Zealand . Handles conditions effortlessly
O. W.From Conner, Dimitri and Kenny (all whom I've had the most dealings) Nelson Ng has magnanimously carried on their noble custom, sanctioned by tradition, their sanguine and empathetic support for a Mercedes-Benz neophyte. I don't have the academic depth to express how grateful I am for their support and attention during the supply and servicing of my car. Thank you so much
R. C.Dealt with the amazingly professional team at Mercedes Auckland - Newmarket ( special mention to Nelson ) . Will definitely recommend this place
B. S.Alie; service Dept; five star. great work my friend. Cheers Brian Simmons.
H. L.Friendly staff and efficient communication. Great services. Thank you
E. H.Every aspect of the service was top notch , including an unexpected car clean.
P. P.I have visitied Mercedes Benz Auckland for the first time and I did not think I would buy a new car but the salesman, was very helpful t me. I wanted to see what offers Mercedes had, the staff at Mercedes Auckland are very happy to help. They traded my old vehicle for a very good price and the salesman and sales manager helped me buy a newer model vehicle. My Mercedes Benz new red CLA car will arrive in January I am happy. Thank you Mercedes Benz in Auckland and happy Christmas to to your sales team at MBA
A. R.I am delighted with the service experience at Mercedes Benz Newmarket. My car needed a replacement part, and it is running beautifully now. Car came back sparkling clean - thanks
M. A.Auckland Mercedes were helpful and very professional in solving a suspension issue on our aging ML63. Rego I28
I totally recommend them for any servicing regardless of the age of your Mercedes.
Kind regards
Marcus Alexander
About Time Ltd
P. A.As usual, Mercedes team carried out our Annual Service in an exemplary manner. We have always been impressed with the quality of the service provided and the lengths to which we have been supported in meeting our requirements.
A. R.My car ended up staying in for 3 days, I always had updates of how, where, and why this was happening, which was great.
The ceiling cover was not put back properly, however the car needs to be rebooked as waiting on a part for back rear window., so the ceiling cover will be fixed then.
A. K.Cassie and Nelson were absolutely terrific and Nelson went over everything that had been done to my car which was good for a lady to understand her car more - I’ve had this car from new from your car sales
Thankyou Anne-Marie 😀
D. M.It was an efficient and professional service provided by the team esp Nelson Ng. He made sure he was updating me of what is going in with my vehicle and delivered the service as promised. I am one very happy customer 😊
A. K.Great service, quite expensive as you’d expect. It can be quite hard to get a hold of them during busy times, however they do a great job servicing my car each year.
Z.I'm very happy with how my service booking was performed. I especially liked how the staff were happy to take my car early, which suited me better, and that they spotted a safety issue and proactively addressed it by very speedily ordering and fitting new tyres (saving me hassle too) and yet still gave the car back to me on time. Alas they couldn't reproduce a minor noise but maybe next time. Big thumbs up overall.
E. L.Hi , from the moment I arrived early @ 07.10 for my 08.00 booking I was treated professionally .Nelson managed my expectations well .
Additionally ,Nelson`s explanation of the functionality of the symptom that precipitated the booking , was a breath of fresh air .
I have recently moved to the North Shore and spent two days awaiting a reply to a voice mail message to MB North Shore from their service dept .I alternatively booked on line and had to wait almost 4 weeks for a booking .
I remembered a good experience with a booking through New Market MB a couple of years ago and was not disappointed with the decision .
Evan Langley
W. R.Very impressed with service
Nelson.Ng explained all the service required which was most helpful .Ian was great driving me when required
Thankyou everyone
Win Rutherford
C. T.Very efficient staff, Nelson Ng at the Services Dept, Newmarket.
When I mentioned that I walked to collect my car. Immediately he offered me a glass of water. Really appreciated that.
Beside that he also rang to let me know what has to be or not to be done for my car since I only clocked 2000km for a year.
Good job to both Nelson and Service Team.
Thanks and Regards
Cindy Teh
J. W.Amazing experience with Connor. Answered all questions, super professional, friendly, knowledgeable and patient. Top marks highly recommended!
S. M.This was a complex service with the replacement of a starter motor and an AC compressor (both insurance claims) Nelson handled this incredibly well although there were delays. The loan car was appreciated.
A. M.Great team and very helpful
Y.Purchase Experience & Customer Service Excellence:
I've had the pleasure of purchasing not just one, but two cars from this dealership, and both experiences have been nothing short of exceptional. The efficiency and speed of the process were truly impressive. The sales team members are not only knowledgeable but also incredibly supportive, making the entire buying journey a breeze.
My initial encounter with a different Mercedes-Benz dealer left me frustrated as the salesperson there attempted to steer me towards an older used model, citing insurance difficulties related to my work visa. However, when I visited MB Auckland(ingham), my perspective took a complete turn. Slava, a member of the sales team, went above and beyond to understand my needs and preferences, ensuring that I drove away with the exact car I desired.
This outstanding experience was repeated a year later when I returned to purchase yet another vehicle from Slava. Once again, the process was seamless, quick, and highly satisfactory.
Service & Repairs Excellence:
While my latest purchase was a brand-new car with zero kilometers, a minor engine issue surfaced that was covered under warranty due to a manufacturing glitch. The resolution process, however, spanned around three months due to the necessity of importing parts from Germany. This delay was certainly frustrating, and I believe it's an aspect that Mercedes-Benz as a corporate entity should address. It sometimes feels like New Zealand-based customers might not receive the same level of priority in such situations.
Despite the challenges stemming from the parts' international sourcing, I must applaud the service team at MB Auckland(ingham). Their assistance and guidance throughout the entire ordeal were truly commendable. They not only ensured that I had access to a replacement vehicle during the repair period but also diligently communicated with the corporate headquarters to track the status of parts delivery.
In this context, I would like to extend a special mention to Neil, who was instrumental in managing my case. His dedication, going above and beyond the call of duty, made a significant difference in turning a potentially frustrating situation into a more manageable one.
Overall, my interactions with the sales and service teams at MB Auckland(ingham) have left a lasting positive impression. While there were minor hiccups along the way, the commitment, professionalism, and proactive approach displayed by the staff, especially Slava and Neil, have solidified my trust in this dealership.
H. R.awesome service when my petrol cap jammed, tank empty, took care of everything and I was back in business the next day
B. V.Well mannered company to work with,had miscommunications with insurance but jayden was soo helpful making sure things go smooth with getting our car fixed. Happy with the service that was provided.
K. L.Managed to sort out a small but frustrating technical detail on the cars internal display. Service and Wof sorted - service manager Juniad Ali very helpful in keeping me informed on progress and options. Thank you.
K. O.We found Inghams Prestige to be very professional in their approach to customer delight and attention to detail on our vehicle. We were well informed during and after the work was carried out.
Regards
Kerry and Ann O’Neill
S. P.Excellent service! Mercedes Benz Auckland definitely delivered on their saying, "The Best Or Nothing". I had recall work to be completed by the dealership, Supun, my Service Advisor has been excellent with making sure everything was done properly in a timely manner and my car was well taken care off.
I've previously dealt with Jayden and Cassie who had taken very very good care of me when my car was damaged in a service. I highly recommend Mercedes Benz Newmarket to all my family, friends and anyone that wants to buy a premium car.
Supun, Jayden and Cassie are an asset to Mercedes Benz Auckland. Thank you for everything.
A. Z.Mercedes Benz has outstanding after sales service. The people are informative and friendly. After any service the car is always sparkling clean. Andrew Timpany is always happy to help and answer any of my queries no matter how trivial.
K. S.A pleasant, no hassle experience free of mistakes
J. D.THANK YOU .... and yes you can take it i come back for a reason and fully appreciate your service. I deal with Nelson and find him nothing but supportive
S. M.Did not even consider purchasing a Mercedes a year ago.
I'm very glad I did and had the pleasure of interacting with Connor n Dimitri.
Thanks again team if there's something equally awesome in the next few years I will probably have to make another trip there. 🙏
S. M.Great service from the Hamilton team. I travel over 900km round trip to have this great team look after my Mecedes Motorhome. The go above and beyond. Nice and friendly from the complete team. For me its worth the travel. Great work team keep it up.
G. C.Awesome service and info from Brett in Sales. Hope to see you soon to take it away
C. F.Great service and well within guide lines
A. E.12 months ago I visited MB Newmarket to look at a new vehicle, I wasn't specifically in the market for a new car but was doing some research.
The sales consultant Andy Beacham was very helpful, was happy to show me different vehicles & allowed me to test drive them - I was very happy with Andy's service and went on to purchase an AMG GLC43. Both Andy & Dimitri (finance manager) were completely professional and very helpful. I have subsequently serviced my Benz at Newmarket and was happy with the service, the breakdown of service costs & the care taken by the service team.
I have since referred several friends to Andy Beacham and wouldn't hesitate to send more business his way, he is a decent, easy guy to deal with and goes out of his way to find the right vehicle for a customer.
D. H.Great experience, my car went in for a service and I was also having an issue with a sensor in the tailgate that the MB team were having an issue finding.
They found it, fixed it and final result is a happy customer.
Thank you MB Auckland
P. B.Excellent,
Friendly, helpful service ,
Problem sorted, no fuss or hassle.
Really appreciate the car getting a valet too .
j. g.I took my Mercedes in to Ingham's, Te Rapa for its first service this week. I had arranged for a loan vehicle, but at reception I realized I did not have my licence with me. The friendly girls on reception said would I like a ride home and be picked up when the car was service, washed and vacuumed. This was the best as I didn't need a car, I just needed to deliver my car, ride home and pick up my car when it was ready. Fantastic Service, thank you.
S. N. Z. L.The best place for Mercedes servicing in Auckland. Never had any issues and always find the solution to problem and excellent service provided in all aspect. Special mention to Ian, the driver who drop and pick up customers. Tech Sarath who support greatly to solve issues, and Nelson from service desk. Keep up the good work.
F. C.Have already phoned with my thanks.
Nelson really looked after me.
He organized a car for me at very short notice.
I returned that afternoon to very clean 500, And the car preforming well.
Have had my cars looked after here for 25plus years with no problems.
Cheers Frank Casey 👍
G. M.I had a problem with one of my tyres. Called the service department, they said bring the car in. Took it in and it was fixed within an hour. Thomas was extremely courteous and helpful. He clearly explained that I needed to replace my tyre and why. Very happy with the service
A. B.If you're after a car new or used, you must chat with Glen, incredibly knowledgeable and attentive to the customer. Explains everything in detail you can understand. You will always be looked after to perfection.
N. R.Overall good service. Valet coudl have been better as wheels were not cleaned and water spots turned into stains on the windows and body. Wiping the car off would have prevented this
K. L.What a difference having my vehicle serviced at Mercedes-Benz Auckland in Newmarket, for the first time. Everything about the experience was 5 stars, especially the people, I will be returning.
K. T.The service team here are just amazing. I've dealt with several other european car service centres through owning my current Mercedes-Benz and a MINI in the past - but these guys are the best. Yes, they might be more expensive than Joe Bloggs down the road but you get phenomenal customer service and people who actually respect your business. They will go out of their way to make it easy for you. Thank you to MB Auckland and in particular their service manager Cassie Watson who I have always dealt with, and makes servicing and repairing my car a breeze.
S. D.Extremely happy about the Service & the care Mercedes Benz Auckland provide. My GLE300D 4Matic was showing an error on the battery and took it to MB AKL although I bought it from another MB dealership. The technicians have a sound knowledge on the Merc’s and they fix what needs to be fixed perfectly at once.
A. K.Brilliant service! Mercedes notified me about a feature of my car that needed a test to make sure it was safe. Booking it in was easy, Merc service texted me the day before. Mechanic texted on the morning with approx time and turned up as planned. All was Well. Very slick service by Mercedes-Benz. Thank you.
R. C.My vehicle was in for an A1 service and the team picked up a small oil leak. The team have since been in touch and booked my car in for further investigation. Excellent service.
M. C.Professional service and efficient communication.
A. P.My ML350 was serviced yesterday 17th may.
Before service NELSON NG explained to me on the phone what needed to be done on IJESUI.
When i came to pick up the vehicle NELSON gave me a detailed report of what work was done on the vehicle .Nelson's PR with me was 5 star.
S. &. T. V.Second Opinions Count! Thanks Ingham Prestige - forever grateful!
After having our windscreen replaced at a local glass shop, we immediately had problems with the window wipers and the auto sensor which resulted in them not always working. After the glass tech couldn’t find a problem with the job they in-listed a local Mercedes workshop mechanic to find the issue. The response was it was unrelated, that is was a coincidence in timing and that the wiper motor had burnt out therefore we needed a replacement ex Singapore totalling $1600 + GST which would take several weeks to arrive. This didn’t sit right with us. There was never a problem before, why now? We phoned Ingham Prestige in Hamilton and spoke with Daniel, the very knowledgeable and understanding workshop manager seeking a second opinion. Daniel requested the car be delivered to his workshop and said he would have his top technician look the Mercedes over and get back to us with no promises as motors do wear out over time. The following morning, Daniel phoned with the good news that it wasn’t the motor at all, instead a plate had slipped down into the wiper motor which sits in between the glass and frame. As you can imagine, we are ecstatic with the outcome and if something doesn’t sit right with you, look for a second opinion through the Mercedes Benz specialists, Ingham Prestige in Hamilton and ask for Daniel. They know their Mercedes! Thanks Team.
C. U.Very impressed with Mercedes-Benz in Newmarket.
Popped in today to get my number plate readjusted and the frame replaced. The service man did it for me on the spot. When I went to pay they did it for free. I will be back soon for my regular service with them. Great customer service and excellent sales after care. Thanks!
C. P.Mercedes Benz Newmarket - what a stellar team. The car went in for a service and came out gleaming! They reminded me about the warrant, phoned and organised and even provided me with a courtesy car. All in all - I'd highly recommend the team.
J. J.Friendly staff, great dealership for Mercedes. People think they charge a lot, but in my experience, in the 8years of going to them, they have such experienced mechanics they find the issues and have the solution immediately so in fact time is not wasted and the charges are reasonable. They also process Autosure warranties so just buy a warranty which they also sell.
They drop you off and pick you up to get your car from your service and is not an additional cost. They wash and vacuum your car. They have a great coffee machine and biscuits.....what more could you want.
S. W.Great selection, great service
K. C.Inghams were so good to us. We were far from home and broken down. They managed to fit in repairing our car when they already had a workshop full. If I lived closer I would have them service my car all the time
N. A.Wonderful customer service.
T. L.Booked my first B service one month ago. Called the service department and provided my registration number. Got a quote around $480 something. It wasn't cheap but at least close to the fixed price they offer online so I made the booking. Just two days before the scheduled service, got engine check light on for one day an then off. My brother in law scanned my car and found out the error code was for oxygen sensor. Informed MB to address the problem on the service day.
On the service day, I had to remind the staff that I am still covered by WARRANTY to get him cross off the $264 full scan charge that he already added on my job sheet.
Three hours later, got a phone call from the technician (or service adviser, not sure) who wanted to discuss all the jobs I might need. Here comes the exciting parts:
1.) As for the oxygen sensor which is covered under warranty, since the engine light is off, they won't replace it, even the computer senses something wrong, so what he did was take it out and clean the connection part. I will need to MONITOR by myself now, if it is on again, I will need to bring the car back so they can do something else. Well... if I need to monitor myself, what is the computer in the car for??? what is the scanning fee for?? And he said I JUST need to pay one hour labour fee for the cleaning job. Once again, I needed to remind him that my car still under warranty to get the labour fee waved off.
2.) He said my front brakes were badly worn out and the "whole pack" needs to be changed (rotors + pads+ sensors + brake oil?!!) - $1452
6 months ago, my WOF showed that my brake still have 73%. After only 2154km driving, now every brake part need to be replaced.
3.) 4 spark plugs replacement -$432 (in maintenance booklet, for my engine model is 75000km. Mine is just half way through)
4) Air filter - $182
5) Cabin air filter - $186
6) Wiper (around $200)
7) Service fee $650 (Me: wait a minute 650? when I booked, the lady quoted me around 480. Now $650? Adviser: oh, because when you booked your service, you didn't ask for "fixed price". Me: what? I had to say the magic word "fixed price" otherwise I will be charged floating price?!) - after checking with someone else, he "agreed" to "offer" me the same offer that they gave me on phone before. Hello am I missing something here?)
So to summarize this amazing B-service experience: The part is actually breaking down and monitored by the car computer which needs to be taken care was refused to be replaced, don't even mention it is under "warranty". Other parts, like wipers, air filters are obviously more important than the problem component were highly recommenced to be replaced. What is even more ridiculous was that shown on my final invoice they actually changed me AC filter, (included in service fee $489), seem to me it was part of the service, so what is that CABIN filter the service adviser quoted me separately? Hello! AC filter IS the cabin filter. You people serious think all the female customers are dumb??
I booked a so called B-service for $487. And the service adviser is asking extra... let me see...$2452. Well, I just paid $487 and said NO to that ridiculous upsell $2452 bill.
Updated (10/07):
Got phone call form the service manager Briar on the same day I posted my previous review. She asked every detail thoroughly and apologized for the unpleasant experience I had with my B service said that she will find out what was going on and reply me. She called me back the second day to explain to me the whole situation. I really appreciate that she did not just speak out for her colleague but actually listened to me and apologize for the miscommunication between me and the service adviser. She also arranged a time with me so I can get my oxygen sensor replaced, not just cleaned. This is the 5 stars service I would expect to see from Mercedes. I changed my rating from 1 star to 4 stars just for Briar. Thank you very much for your professional and excellent service. Really really appreciate that.
P. B.I have been using Coutts Mercedes for 10 years now and have 9 Mercedes vehicles in my fleet.
The service at Coutts is always excellent and nothing is ever to hard to fix for me that's why i rate them so highly.
Every part of the service team are always very helpful and they get the job done ASAP.
I wont be using any other Mercedes dealership as i am quite happy with Coutts.
Keep up the good work.
All the best Paul.
D. a. H.As a long term customer of this Company i have to say that my latest new car Mercedes buying experience in Feb 2023 was 10 out of 10 just like the first time in the 1980's and the decades since Thank you Andrew and the whole Team.
J. B.Excellent service on front suspension, delivered on time, reasonably priced in my opinion! Highly recommended!!
J. O.Great service from sales department even better after sales care from service and parts department .great team .
D. M.Had a small bad experience but it was quickly followed up by the team. They care for their customers , that’s what matters . Happy now with the service team.
T. M.Bought my car in with a random issue (wasn't always starting) - no check engine light/faults showing (AMG V12 BITURBO). Cassie was awesome & Johannes had it fixed in 3 hours which is phenomenal. Can't fault these guys during the entire process. Was regularly kept up to date on their findings, and the bill was 1/10th of what I thought it would be. Go straight to the best - obviously a very experienced crew that you can rely on.
D. B.5* experience at Mercedes-Benz Auckland dealing with Brett Riley as a salesman. Honest, patient and found me the perfect car for my lifestyle. He is very invested in his customers and aftersales contact is excellent.
R. C.Thanks Mercedes-Benz Auckland my car was serviced recently.
The car was presented back to me looking like brand new great service from the service team
M. E.Amazed by the service here.
I had walked past the dealer and saw they had my favourite car the mercedes-amg GT-R. i walked in and was immediately greeted by the kind staff i asked if i could take a picture of the car as i had never seen it before. after getting a warm welcome i went over to the car and took a few pictures of it then the same staff member that had greeted me can over and. talked to me about the car before turning it on and showing mr the interior. when i left the staff member gave me a brochure of the car so i could read about it, this i was not expecting. i think that the staff member was called paul, i cant remember he might remember me i'm not sure anyways amazing service from staff, going to make sure i take time to go there next time i visit auckland. this place deserves higher than 5 stars.
A. J.Recently dropped my vehicle in for B service and received excellent service from Nelson and the team. The where also more than happy to answer any technical questions I had.
L.Second service it’s had that I have complained about squeaky breaks they cleaned them but still squeaky. I wouldn’t expect this with even a Mazda let alone a Mercedes’ and it stated happening not long after we bought it
G. S.Received a great customer service from Thomas at the New Market branch, he provided great communication, knowledgeable and was able to get the job done in a reasonable time.
G. F.All very good except the washer if the car did not do the windscreen .
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