Reviews of Mercedes-Benz North Shore. (Car Dealer) in Auckland (Auckland).
Mercedes-Benz North Shore
16 Fred Thomas Drive, Takapuna, Auckland 0622, New Zealand
Description
Information of Mercedes-Benz North Shore, Car dealer in Auckland (Auckland)
Here you can see the location, open hours, popular times, contact, photos and real reviews done by the users.
This place has good reviews, this means that they treat their customers well and you’ll feel great with their services, recommended 100%!
Map
Open hours of Mercedes-Benz North Shore
Monday
8 a.m.–5:30 p.m.
Tuesday
8 a.m.–5:30 p.m.
Wednesday
8 a.m.–5:30 p.m.
Thursday
8 a.m.–5:30 p.m.
Friday
8 a.m.–5:30 p.m.
Saturday
9 a.m.–5 p.m.
Sunday
10 a.m.–4 p.m.
Popular times
Monday
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Tuesday
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Wednesday
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Thursday
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Friday
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Saturday
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Sunday
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Reviews of Mercedes-Benz North Shore
M.My experience with Mercedes Benz North Shore has been exceptional, thanks to the outstanding service provided by David and Alex. From the moment I stepped into the dealership, their professionalism, care, and knowledge were evident.
They went above and beyond to ensure that my needs were met and my questions were answered. Their attention to detail and willingness to assist truly set them apart.
Whether it was guiding me through the selection process or providing insightful information about the vehicles, they demonstrated a level of expertise that was truly impressive.
Their friendly demeanour and genuine concern for customer satisfaction made every interaction a pleasure. Highly recommended.
T. H.I have been fortunate enough to have many opportunities to experience all levels of sales and service from fantastic brands like BMW, Audi, and Mercedes Benz. However, I must say that the after-sales service at Mercedes Benz North Shore, especially from Ryle and Nav, has been truly world-class. My current vehicle has had a number of unconnected issues, and these gentlemen, along with their teams, have gone above and beyond to assist me. Quite simply, their service is outstanding and has set a new benchmark for brand loyalty and customer service that other dealers should strive to emulate.
From the moment you walk into the classy showroom and are greeted by Kelly or Chardonnay, you can relax with a coffee in hand. I've even been able to conduct my business remotely while waiting for my vehicle. The support and help from the team are always forthcoming and rapid. If you're in the market for a Mercedes Benz vehicle, see these guys. You won't regret it, and you'll never be let down.
Troy Hardy
Y. N.Amazing staff, super helpful! I highly recommend getting in touch with Mercedes-Benz North Shore if you're looking to buy a car or if you'd like to get to know the brand better. The team goes above and beyond to ensure you have a luxury experience from start to finish.
E. B.The new showroom was amazing! We had some issues with our car that were quickly resolved and a loan car provided! Sarah was a pleasure to deal with! Thank you Mercedes-Benz North Shore
S. M.Very good organized. I didn't plan on buying another new vehicle but this event has changed my mind. I am considering for a electronic car soon.
S. K.Stress-free experience everytime.
They tell you what needs getting done and they do it once you've approved, no drama.
h. l.Nice dealership Victor Zhang it’s a nice salesman highly recommend him if you’re looking for a new car
T. W.Great day, very well run, extraordinary range of vehicles! Particularly enjoyed the C63 range, almost as fast off the mark as my EQE!
F. M.The Mercedes drive day at Hampton Downs in August 2024 was an enjoyable event; well organised, good variety of cars to drive, no unnecessary restrictions, informative and interesting.
B. M.was an awesome day even in the rain. has given me some more confidence driving in the rain seeing what the professional drivers did with the cars on the very wet tarmac.
A. G.Why do you choose a specific dealer over another specially when the cars are made by manufacturer? Correct, the service is the determinant. To me, sales Rep. Fred has made MB North Shore stands out and shines. The initial contact with Fred was established only months ago when we wanted a Mercedes E-class, then there comes the struggle period: shilly-shallying between new or used, between A-class to V-class, even the timing of purchase...........Well, it is a typical consumer behaviour, isn't it. But you know what, for the entire struggle journey Fred didn't push us anything at all, not even a single time. Then where was he? Nice and gently, he's always there at your service, he's ready to provide rapid answer and help at anytime. Our whole family are happy with the purchase experience from Fred and MB North Shore, not only because of the car, Fred is definitely an "icing on the cake". We are picky clients, we prioritise loyalty and honesty, Fred has them all. The best sales skill is "no skill", because most of the time skill is for low-class sales, it is deceiving and not real. Fred is well educated and he gains clients by demonstrating his true charactor, so when you're after a Mercedes, go find Fred at MB North Shore, nothing will go wrong. Thanks Fred!
C. S.Had THE BEST experience with Mercedes Benz North Shore, I had taken my C43 to a Euro Specialist for mechanical work and tyres from what I thought was professional, but little did I know they were costing me thousands, and not doing the right job - in steps Gary Hubbard from MBNS - absolutely blown away by the service and how I was treated - but more importantly my car.
And they had it cleaned inside and out.
Will ALWAYS use MBNS for my car because as the saying goes ..
"If you think its expensive to hire a professional - hire an amateur and see how much it costs you"
MBNS and Gary - 1000% Professionals and the BEST!
N. B.Very enjoyable, most impressed with the cars.
Staff friendly & efficiently run event
Nice lunch !
a. s.Great organization for Mercedes Benz overall Good service advisor treat like familiar.
P. J.Gary was so amazing! Such a quick turnaround with no hassles. Gary went out of his way to provide quality service. He even followed up with an email to make sure everything was OK. Will definitely be back in the future!
O. M.Recently called in to ask a couple questions about servicing one of my Mercedes.
I spoke to Jessica over the phone and she was more than helpful. Made me feel very taken care of. Customer service was excellent.
I will definitely be coming in to Mercedes north shore for any of my future purchases.
M. a.Fantastic dealer with a very professional team, Everyone gets involved if your original contact is not available immediately. Fred my sales executive must be the most patient and thoughtful sales contact with a wealth of product knowledge I have ever dealt with. Very aware of his clients needs and what would suit your style of driving and car for the job. Had a few questions with all the new buttons and gadgets after I took delivery of my vehicle and whoever met me first at the dealer would help me straight away without sending me round and round or make me wait. It shows they have a great team morale and most of all high value for their customers. Thank you Mercedes Benz North Shore , you truly are a 5 star dealer.
S. J.My experience with Mercedes Benz north shore was impeccable! Jessica who helped me was outstanding, she was quick to step in with her wide range of knowledge and positive attitude. I walked away feeling satisfied and confident with the services I was provided by Jessica, I will for sure be going back and asking for Jessica to help me again in the future!
T. W.11/10 customer service! Jessica was of great help answering all questions even at night and early mornings, we will choose this place over again, if there was a star higher than 5, we would give Jessica that! Couldn’t be happier with my overall experience with this Mercedes dealership! I cannot recommend this dealership enough! Thanks for the great service Jessica!
G. D.Awesome Mercedes track day, amazing to experience the power and handling of the cars across the range.
S. T.The staff are awesome .
Professional and easy to deal with,
Thanks again.
I. D.I would Highly Recommend David for customer service, he is a really nice guy very helpful and we are pleased with our purchase. From looking at the cars to buying, I wouldn’t go anywhere else. We missed out on the first car we looked at so he called us a month or so later to let us know he has another one about to be advertised, which was model we wanted so we bought it.
C. B.I was surprised by how good the service was. The staff were very professional and helpful as well as being efficient. The service manager was very kind and did not talk down to me which I have found to be a problem in the past because I am old, female and blonde.
Will definitely be bringing my car back to be serviced in the future, and I am confident any problems will be fixed in a timely manner. Big thanks to all the staff!
G. S.Had just recently had our family vehicle in for a service. Very professional team & great comms & customer service. Jake Stephens from the mechnical/service team is always great and has also handled my fathers vehicle a number of times. Thank you Jake!
R. W.20/02/2024
After investigation, formal apology letter has been issued by the managing director Craig himself behalf of the Mecedes Benz North Shore.
Refund will follow.
I’m happy with the way Craig actively look into the service issue I had, and give me positive feedback in return.
15/02/2024
I have received calls from the Managing director himself to follow up on the issue I had with the previous service .
08/08/2023
Booked for a service vacuum pump inspection,
Was told to leave it for a whole day,
When I come to pick up my car at the end of the day, I found that my car is at same indoor service car park.
After checking with the receptionist she told me yes the car has taken in side for inspection.
But
After checking with the technician, my car was never taken inside for the inspection.
Service technician email replied to me, they only done the inspection on the carpark.
When I ask for video footage proof they actually working on my car, they couldn’t provide it to me.
After searching on the YouTube , I know the vacuum pump located inside of the back truck, it requires to take some covers off , to get access to the parts.
I don’t expect my car get service inspected at a car park , removing covers.
My own assumption is that they didn’t do they work, just ask me to replace a new vacuum pump,
I told the service technician to do a isolation test, he agreed at beginning & he never did.
He just told me at the end, it needs a new pump before he can do further investigation into it.
** after changing a fuse myself, my service pump is working fine again **
This is probably the worst experience i have ever paid and received from a dealership
- not doing what was told
- have your car inspected right at the carpark
If you can do that to a customer, they you should need to build a new dealership with new service yard,
- I don’t book my car in to have it serviced at the car park
Service manager told me they have spend 1.5 hour on my car ,
But can’t show me the security camera video recording
- the job they described to me more like a 5~10mins job.
- I won’t leave my car with them and take a Uber home, if I know my car is going to be serviced like this.
Very disappointed, a total waste of my time and money.
T. B. S.Give them 5 stars ⭐️ I love Jahna she very helpful and friendly sale ever. Love all Mercedes-Benz North Shore team. They are amazing 🤩
A. S.Best buying experience I’ve ever had with Ryle and the team at MBNS! They went the extra mile from sales to after sales. Definitely a one of a kind Mercedes-Benz experience and made me feel like a valued customer. Highly recommend!
J. P.Have had multiple dealings with MBNS and especially Gary Hubbard in parts. Service has always been superb. I specially go to MBNS to buy all my Mercedes parts, Even though I have moved to another part of New Zealand. 10/10 Service as always
i. s.Best Experience i have had in a long time. Thanks Mercedes Benz North shore
R. K.Here is the place where you can feel get special treatment. Dealer who name is Fred are very kind of us, professional and helpful.
During consider of buying car in the show-room, they made us feel comfortable, providing information of cars, and easy to do test driving too. Also business manager help us to buy a car step by step process Precisely. Until they handed over the car later on, still help to updating all the information what we need, explanation of the new car, and welcoming& bye with warm hearted. It is really different experience compared with other businesses are performing, which is not just pay and bye.
I strongly recommend here if you consider where you buy car.
T. W.Had a great experience at this dealership. Jessica in customer service really went above and beyond. Would probably break her neck trying to help. Definitely 5 stars.
T. A.Fantastic service and care from the team at Mercedes NS from purchasing through services and support. Always welcoming and happy to help how they can. Highly recommended. Thank you 😊
D. P.Great customer service and communication! Went in for a WOF and the team went the extra mile and my car came out clean, thanks to the groomers. Highly recommend.
M. K.I have bought two vehicles from Mercedes-Benz North Shore. The service I have received is always second to none even though they weren't the most expensive vehicles in the range. The sales team is absolutely fantastic and a pleasure to deal with. Very friendly and knowledgeable team and faultless service. Great coffee too! Thanks.
D. P.I needed a part for my Benz and had the pleasure of dealing with Gary @ Northshore MB
Gary was friendly and very informative. My mechanic friend told me the part I needed but I forgot what it was called when I went to purchase it. After some weird explanations and words that probably don’t relate to the automotive industry Gary still managed to understand what it was I needed.
He also gave me full reassurance that if the part was incorrect they would fully refund me and reorder the correct one. Turns out Gary understood the language I was speaking and sold me the right part.
Well done NSMB. Highly recommended!
N. B.I recently visited this location for the first time and it was great!
Comfortable environment and well presented. Sarah as well was super helpful and able to answer my questions - thank you MB team!
:)
N. L.I cannot thank Gary Hubbard enough for all his hard work in helping to put together a special birthday gift for my husband during a lockdown drama. He was so helpful, efficient and went out of his way to get it delivered within an hour. In this crazy world we need more people like Gary who clearly loves dealing with customers and knows how to deliver excellent customer service like its business as usual.
A. M.If you are heading to Mercedes North Shore make sure you ask for Ryle Garcia, he will make your purchase a breeze and has a wealth of product knowledge! Highly recommend him and his team!!!
S. H.The team at Mercedes-Benz North Shore is great. I deal with many of them on a daily basis and appreciate their efforts to help me get things sorted. For all my parts needs I go to Gary as he knows the brand and products front to back and will always go the extra mile to make sure I'm looked after.
I. D.Service girls at the front desk are always so lovely
S. C.Awesome facilities, layout, vehicles and options. We had amazing Service from Gary Hubbard, who went above and beyond our expectations
J. O.Hampton Downs Track Day, a fantastic opportunity to try out the best cars from the company that invented the car. AMG, Electric, C63 twin turbo V8, an amazing opportunity to try a lot of different pieces of exquisite engineering. Innovation, projector headlights, using the suspension to raise the car so ina side impact the floor beam takes the impact while a pusher airbag pushes you away. A great day from a great company. Love my current Mercedes , but......
I. H.Excellent service and very helpful . I am recommend mercedes benz north shore
j. l.Highly Recommend Fred from Mercedes North Shore! This is my second purchase from Fred. He is really reliable, attentive to my request, and delivers exceptional customer service. Honesty and technical knowledge is what you look for in a sales person when purchasing a vehicle and Fred has it all!
P. L.A great place to go and have a special car.
W. T.The service I received from Frederic Cheng and his team was excellent.
Frederic’s people skills are second to none. He listened to my needs and is willing to go the extra mile to get things sorted.
I would recommend Frederic to my family and friends.
A. Y.Wonderful sales team. Great selection of cars. For work purposes I have many cars on the road.Chris in service is the most professional, courteous diligent person I have ever met.I normally keep each car for about 500k without the car giving me any fuss at all. With Chris at the front desk ensuring each car gets checked with a fine tooth comb their service is second to none and I’m never off the road. To Chris and the whole team at Mercedes Benz north shore a big thankyou
A. M.Dylan and the team provide an excellent service. Great communication and delivery. Thank you to the team for always taking care of me. Highly recommended to all.
S. W.These guys are absolutely amazing. Gary, Jacob and Shamus have all been so instrumental and extremely helpful toward me. If it were not for MB North Shore then I would be losing my pride and joy. These guys are currently helping me save my AMG E63 from disaster. I love the staff and love MB North Shore. Best MB dealership by a long way. Thank you so much guys and ladies 🥰
T. M.The cars a simply stunning, good service, nice relaxed lyout.
The self serve Barista was pretty good. Amazing place to dream!
P. H.Traded in our old Volvo XC90 for a 2017 GLC220 and thrilled with both the car and the service. Rhys was excellent, very attentive and made the deal work for us. It's not very often you have a car salesperson who anticipates most of your questions, which indicates a good grouping in the motor industry and superb training. Two weeks on and still thrilled with the car and the service from MBNS.
D. W.I wanted to say a huge thank you to one of your staff Jordan Atutahi.
I rang on Wednesday 27th to get a replacement part for a broken rear view mirror. I spoke to Jordan who was so helpful and very polite, after my attempt to explain which 'bit' of the light needed replacing. He was really conscientious about taking essential details of the car and said he would e-mail me a diagram so that I could correctly identify the part.
I was amazed that from the time I hung up the phone, to walking down to check the computer, that he had replied instantly! Most people get back to you later in the day or in a few days time so I was most impressed. I sent a copy to my partner at his work and he too commented on Jordan's efficiency and fantastic communication.
I wanted to write to you because so many people complain these days and forget to send accolades to those who deserve an acknowledgement, so thank you!
Angela & Darrell
B. P.There is a reason this Dealership has won back to back Best Dealership for the past 3 years. Very Professional and their knowledge is exceptional.
Gary was amazing to deal with. Would definitely recommend them
M. S.Bought my first MB three weeks ago and totally wrapped with the overall experience from MBNS. The team were really friendly, knowledgeable and professional in all manner; not in a fake way to generate a sale, but genuine. The car is awesome too 😊
V. S.Such great service! Both buying and after sales. Highly recommend these guys if you’re buying a Mercedes.
S. B.Amazing service, super knowledgeable and helpful. Really know their cars. Thanks for a great experience!
E. F.Very helpful staff, gave us some really quality advice for our car. We will be back to see Mercedes-Benz North Shore for all of our car services and advice. Thanks team, much appreciated :)
M. A.Nice coffee while looking at vehicles, really big selection there and very nice staff
E. N.As soon as I walked in the shop I was greeted politely by their service provider Jessica and felt welcomed.
G. S.Wonderful day of golf thank you Jacob and the team at Mercedes-Benz North Shore. It was a very well organised first class event. The breakfast and hospitality throughout the day was so easy to enjoy. The golf course was in great shape and I enjoyed playing it with a fine group of men. I look forward to coming back next year. The crystal trophies you presented to the 3 winners looked so nice. I will need to improve my game because I would just love to win one!!
G. B.On the 17th June 2015, I went to a wonderful day's experience at Hampton Downs Circuit, driving a multitude of new Mercedes Benz vehicles, including a massive Mercedes Benz Truck, and was totally treated like a V.I.P, including the provision of a fabulous lunch, with a great bunch of people. I have had over the years, a great service from North Shore Mercedes, and I am always made welcome when calling in there for one reason or another. Many thanks to Craig and his team, for a very memorable day. All the best, Graham.
J.Had a small Vibration problem with my 2016 GLE, which after three visits to independent tyre specialists, still came home empty.
Booked into MB North Shore this week for them to take a look. William from the service department went with me on a test drive, immediately identified the problem and gave a course of action. Shaun provided excellent customer service, and helped me arrange the vehicle for overnight storage. Today, I have picked up my vehicle and it drives smooth as ever.
WHAT A BREEZE!
5 Stars to the team for expert knowledge and great after service care!
S. D.My dealings with Ashleigh Sherborne have been nothing more than fantastic. She is friendly and an absolute pleasure to deal with.
P. C.I deal with the parts department at Mercedes-Benz North Shore on a daily basis. Gary knows his brand, leads a great team and is an absolute pleasure to do business with.
C. a. K. C.This was a great vehicle purchase experience in fact better than that this was right up there in professionalism and customer attention. And the yard was immaculate , the vehicles are immaculate there is nothing here that I saw needs fixing . You guys rocked it today thanks so much cheers Chris a very very happy customer . Highly recommend these guys
V. V.Very wide choice of cars and staff are professional. Parts department was very accomodating and very helpful. Ordered a set of new keys which should have taken 10-15days but took 3days to arrive and ready for pickup.
G. B.Friendly staff and great customer service, very knowledgeable about the vehicles we were interested in purchasing.
A. T.Absolutely the best service I've had with any major dealer. Gary Hubbard was a marvel and helped get me back on the road immediately. Outstanding. Give him a raise.
P. F.rhys was a great salesman, very friendly and extremely helpful. had to explain things multiple times to my dad. he got the sale too.
M. B.Yesterday I drove into Mercedes desperate to recover my beautiful but lost earring. I had tried everything I could think of to retrieve it, I just knew it had slid somewhere inaccessible under my seat.
The team at Mercedes smiled and were absolutely unfazed by my plea for help. The lovely receptionist said finding my earring was no problem, that the Service Manager would recover it. I was given afternoon tea and Ashwin materialised to check that everything for me was okay and to catch up and keep me company.
Within fifteen minutes the smiling receptionist returned and to my delight proferred my undamaged earring.
I am so grateful, thank you so much my Mercedes team. You exceeded my expectations in every way.
M. C.My go to for all MB parts is Gary Hubbard and the team at MB North Shore, always great to deal with and nothing is ever a problem. Thanks team you are appreciated.
A. N.THANK YOU TO THE SERVICE DEPARTMENT!
Jacob Stead was outstanding, he got the repairs done in a timely manner and communicated throughout the process. Will definitely be back for further repairs on the E55.
D. C.I had a fabulous Day.
The venue was superb, the catering was fantastic, the support around the course with drinks and chocolate bars was spot on, the time of day to tee off was great .
Fantastic idea to have a bit of breakfast pre tee off.
All in all a fantastic day thanks so much for the invite Jacob.
L. R. N.Absolutely thrilled with MB North Shore...even before I had walked onto the yard Ashwin immediately spoke to me and an hour later I had bought another beautiful car for our luxury rental car business in Auckland.
Robert / Luxury Rentals NZ
m. c.I had to bring my Mercedes Benz into this dealership after it was running really rough. I spoke to Jahna in the service department who went above and beyond to assist me. Jahna has more mechanical knowledge than most men in the same field. Jahna is an asset to this dealership and I look forward to my next visit. Thanks so much Jahna
N. M.A big thankyou for the great communication, and helpful and prompt service provided by Gary Hubbard. He ordered a part from o/seas, had it painted and courierd to me in 2weeks.
G. T.Amazing team, superb cars and personalised care makes buying your new car such a positive and rewarding experience. Big thank you to Glen Chan, Alex Wilson and Ben Panettiere in helping me get my new car. Cheers Jason
A.It is a smaller dealership the girl at reception is very friendly. Male sales staff could use some training on manners. However I went back and bought off Charlene, she was very nice to deal with also Zach is great to deal with.
S. A.Rhys the sales consultant was extremely helpful and incredibly knowledgable about the c63 AMG. Look forward to working with him to complete my first AMG purchase!
S. T.Thank you Ashwin & service team g8 after hours service from my Salesperson & excellent service at the dealership today. Hand n hand with a luxury brand 👌kindest, Sharene
C. P.I’ve dealt with Gary in the parts department a few times now and his manner, prompt customer service and industry knowledge are second to none - Highly recommend!!
z. l.I bought a nearly brand-new c63s a few weeks ago. The service was very good and very friendly. Every staff member made me feel very comfortable
L. M.Your service advisor Ashleigh is excellent, great communication and very easy to deal with
S. H.We had the absolute best experience dealing with Jahna, she truly went the extra mile for us and was exceptionally professional yet friendly and made us feel so comfortable. Couldn’t recommend Mercedes north shore enough!
V. N.FANTASTIC!!
An enjoyable day, with really great company, great golf course although challenging. Another fabulous event by Mercedes North Shore. Looking forward to the next event and obviously a better round of the golf. Thank you to Jacob and his Team.
H. P.absolutely love!
wonderful after services with quality communications.
thanks takapuna center.
J. P.i already loved amg cars and bought misc parts when they in wairau valley, then bought another and they recently moved to takapuna just 5 mins walk away from where i live, so booked in for wof this morning and was impressed they offered wash/vac by onto it young guy. feels like cool people are now in my orbit, and look forward to further dealings. thx, benz north shore
S. J.Am I a glutton for punishment? I keep returning to MBNS for servicing of my ML350, but I often end up not being impressed with my experience. It has never been bad, but I look forward to the time that I am suitably impressed.
L. M.Really great service from Ashleigh. Went above and beyond to help, really exceeded my expectations.
B. R.Friendly and helpful team both prepurchase and after sales in their sercice department. Very happy with my purchase and glad I used MB North Shore.
M. C.Just purchased our GLB, Great service and very knowledgeable about the car. Highly recommend meeting Rhys McKay
S. K.Not a big showroom compared to Botany Benz showroom but the staff was very friendly and was open about the long term issues and cost related to maintenance of the vehicle that I was looking for. A special mention to Fred who came back to me a week later with some info that I asked him to let me know.
E. P.Recently had a service completed, great customer service. Only thing I had to return my courtesy car the same day a little inconvenient
J. S. H.Great day at Hampton Downs! Brilliant weather and whole range of MB cars to drive.
We were given full run down on all the latest MB safety technologies...amazing! Then track time.....emergency braking (learning how to use ABS braking properly)....then the skid pan to show how important stability control is. A hot lap in the very latest C63S AMG sedan....what a fantastic car (sedate sedan or racing car....whatever you wish!). We even got to drive a A45 AMG ourselves. A very rapid little car.
Good to meet the MB North Shore staff in a relaxed situation as well. Food was good too!
In summary a great day and thoroughly recommended.
Peter Sew Hoy
L. M.Just an easy and stress free experience from start to finish - Rhys is the epitome of no-pressure sales, and knows what he is talking about!
J. M.Good cars good service
C. C.Fantastic customer service, Sarah was so lovely and patient answering all my questions!
G. S.Gary Hubbard is very professional and very knowledgeable. He’s an asset to Mercedes Benz North Shore.
A. G.Professional, respectful and friendly people. Make sure to book your service well in advance to get a courtesy vehicle :)
M. F.Service team is easy to deal with. I don't have much to do with the sales team yet.
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