Reviews of Mercedes-Benz North Shore. (Car Dealer) in Auckland (Auckland).
Mercedes-Benz North Shore
445 Lake Road, Takapuna, Auckland 0622, New Zealand
Description
Information of Mercedes-Benz North Shore, Car dealer in Auckland (Auckland)
Here you can see the location, open hours, popular times, contact, photos and real reviews done by the users.
This place has good reviews, this means that they treat their customers well and you’ll feel great with their services, recommended 100%!
Map
Open hours of Mercedes-Benz North Shore
Sunday
10am–4pm
Monday
8am–6pm
Tuesday
8am–6pm
Wednesday
8am–6pm
Thursday
8am–6pm
Friday
8am–6pm
Saturday
9am–5pm
Popular times
Sunday
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Monday
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Tuesday
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Wednesday
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Thursday
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Friday
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Saturday
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Reviews of Mercedes-Benz North Shore
z.I bought a nearly brand-new c63s a few weeks ago. The service was very good and very friendly. Every staff member made me feel very comfortable
T.Give them 5 stars ⭐️ I love Jahna she very helpful and friendly sale ever. Love all Mercedes-Benz North Shore team. They are amazing 🤩
S.Rhys the sales consultant was extremely helpful and incredibly knowledgable about the c63 AMG. Look forward to working with him to complete my first AMG purchase!
N.I cannot thank Gary Hubbard enough for all his hard work in helping to put together a special birthday gift for my husband during a lockdown drama. He was so helpful, efficient and went out of his way to get it delivered within an hour. In this crazy world we need more people like Gary who clearly loves dealing with customers and knows how to deliver excellent customer service like its business as usual.
E.Recently had a service completed, great customer service. Only thing I had to return my courtesy car the same day a little inconvenient
W.The service I received from Frederic Cheng and his team was excellent.
Frederic’s people skills are second to none. He listened to my needs and is willing to go the extra mile to get things sorted.
I would recommend Frederic to my family and friends.
A.THANK YOU TO THE SERVICE DEPARTMENT!
Jacob Stead was outstanding, he got the repairs done in a timely manner and communicated throughout the process. Will definitely be back for further repairs on the E55.
D.Couldn’t ask for better service. Rudi went above and beyond to make the process easy. I will definitely be recommending this dealership.
R.Such a fabulous services provided by Frederic Cheng and Naomi, can't say more, just contract Fred and enjoy the trip.
M.I have bought two vehicles from Mercedes-Benz North Shore. The service I have received is always second to none even though they weren't the most expensive vehicles in the range. The sales team is absolutely fantastic and a pleasure to deal with. Very friendly and knowledgeable team and faultless service. Great coffee too! Thanks.
K.Give them 5 stars ⭐️ I love Jahna she very helpful and friendly sale ever. Love all Mercedes-Benz North Shore team. They are amazing 🤩
B.I can not stress enough how fantastic Gary and his team have been. Impressed is an understatement. I will buy all my parts through them from now on. Superb
J.i already loved amg cars and bought misc parts when they in wairau valley, then bought another and they recently moved to takapuna just 5 mins walk away from where i live, so booked in for wof this morning and was impressed they offered wash/vac by onto it young guy. feels like cool people are now in my orbit, and look forward to further dealings. thx, benz north shore
M.Bought my first MB three weeks ago and totally wrapped with the overall experience from MBNS. The team were really friendly, knowledgeable and professional in all manner; not in a fake way to generate a sale, but genuine. The car is awesome too 😊
m.I had to bring my Mercedes Benz into this dealership after it was running really rough. I spoke to Jahna in the service department who went above and beyond to assist me. Jahna has more mechanical knowledge than most men in the same field. Jahna is an asset to this dealership and I look forward to my next visit. Thanks so much Jahna
P.The team at Mercedes-Benz North Shore offer a 5 star service. Every detail cover + Mercedes detail to every aspect is carefully and meticulously tailored to the needs of the customer, leaving nothing but the satisfaction of the Mercedes-Benz service. Mercedes North Shore excels and goes beyond the "normal" customer experience. The sales Consultant Frederic Cheng, understands the Mercedes brand and of course delivered "Big Time".
I highly recommend Mercedes-Benz North, Shore despite not buying from our local Mercedes agent. It was worth the 90 minute plane flight and 16 hour drive home to fully test the outstanding features of my new X250.
Well done Mercedes-Benz North Shore - Frederic Cheng Your service is outstanding.!
A.Wonderful sales team. Great selection of cars. For work purposes I have many cars on the road.Chris in service is the most professional, courteous diligent person I have ever met.I normally keep each car for about 500k without the car giving me any fuss at all. With Chris at the front desk ensuring each car gets checked with a fine tooth comb their service is second to none and I’m never off the road. To Chris and the whole team at Mercedes Benz north shore a big thankyou
D.I wanted to say a huge thank you to one of your staff Jordan Atutahi.
I rang on Wednesday 27th to get a replacement part for a broken rear view mirror. I spoke to Jordan who was so helpful and very polite, after my attempt to explain which 'bit' of the light needed replacing. He was really conscientious about taking essential details of the car and said he would e-mail me a diagram so that I could correctly identify the part.
I was amazed that from the time I hung up the phone, to walking down to check the computer, that he had replied instantly! Most people get back to you later in the day or in a few days time so I was most impressed. I sent a copy to my partner at his work and he too commented on Jordan's efficiency and fantastic communication.
I wanted to write to you because so many people complain these days and forget to send accolades to those who deserve an acknowledgement, so thank you!
Angela & Darrell
A.Absolutely the best service I've had with any major dealer. Gary Hubbard was a marvel and helped get me back on the road immediately. Outstanding. Give him a raise.
S.These guys are absolutely amazing. Gary, Jacob and Shamus have all been so instrumental and extremely helpful toward me. If it were not for MB North Shore then I would be losing my pride and joy. These guys are currently helping me save my AMG E63 from disaster. I love the staff and love MB North Shore. Best MB dealership by a long way. Thank you so much guys and ladies 🥰
B.There is a reason this Dealership has won back to back Best Dealership for the past 3 years. Very Professional and their knowledge is exceptional.
Gary was amazing to deal with. Would definitely recommend them
N.A big thankyou for the great communication, and helpful and prompt service provided by Gary Hubbard. He ordered a part from o/seas, had it painted and courierd to me in 2weeks.
N.It is a smaller dealership the girl at reception is very friendly. Male sales staff could use some training on manners. However I went back and bought off Charlene, she was very nice to deal with also Zach is great to deal with.
G.Amazing team, superb cars and personalised care makes buying your new car such a positive and rewarding experience. Big thank you to Glen Chan, Alex Wilson and Ben Panettiere in helping me get my new car. Cheers Jason
M.Yesterday I drove into Mercedes desperate to recover my beautiful but lost earring. I had tried everything I could think of to retrieve it, I just knew it had slid somewhere inaccessible under my seat.
The team at Mercedes smiled and were absolutely unfazed by my plea for help. The lovely receptionist said finding my earring was no problem, that the Service Manager would recover it. I was given afternoon tea and Ashwin materialised to check that everything for me was okay and to catch up and keep me company.
Within fifteen minutes the smiling receptionist returned and to my delight proferred my undamaged earring.
I am so grateful, thank you so much my Mercedes team. You exceeded my expectations in every way.
C.This was a great vehicle purchase experience in fact better than that this was right up there in professionalism and customer attention. And the yard was immaculate , the vehicles are immaculate there is nothing here that I saw needs fixing . You guys rocked it today thanks so much cheers Chris a very very happy customer . Highly recommend these guys
B.Friendly and helpful team both prepurchase and after sales in their sercice department. Very happy with my purchase and glad I used MB North Shore.
J.Best Mercedes Benz dealership in Auckland, excellent service from the moment you walk in. I bought a C63S Coupe from Alex here who looked after us all the way through and made it a very smooth process. Their after sales support is second to none.
J.Had a small Vibration problem with my 2016 GLE, which after three visits to independent tyre specialists, still came home empty.
Booked into MB North Shore this week for them to take a look. William from the service department went with me on a test drive, immediately identified the problem and gave a course of action. Shaun provided excellent customer service, and helped me arrange the vehicle for overnight storage. Today, I have picked up my vehicle and it drives smooth as ever.
WHAT A BREEZE!
5 Stars to the team for expert knowledge and great after service care!
V.Very wide choice of cars and staff are professional. Parts department was very accomodating and very helpful. Ordered a set of new keys which should have taken 10-15days but took 3days to arrive and ready for pickup.
S.Am I a glutton for punishment? I keep returning to MBNS for servicing of my ML350, but I often end up not being impressed with my experience. It has never been bad, but I look forward to the time that I am suitably impressed.
G.On the 17th June 2015, I went to a wonderful day's experience at Hampton Downs Circuit, driving a multitude of new Mercedes Benz vehicles, including a massive Mercedes Benz Truck, and was totally treated like a V.I.P, including the provision of a fabulous lunch, with a great bunch of people. I have had over the years, a great service from North Shore Mercedes, and I am always made welcome when calling in there for one reason or another. Many thanks to Craig and his team, for a very memorable day. All the best, Graham.
G.Wonderful day of golf thank you Jacob and the team at Mercedes-Benz North Shore. It was a very well organised first class event. The breakfast and hospitality throughout the day was so easy to enjoy. The golf course was in great shape and I enjoyed playing it with a fine group of men. I look forward to coming back next year. The crystal trophies you presented to the 3 winners looked so nice. I will need to improve my game because I would just love to win one!!
S.Not a big showroom compared to Botany Benz showroom but the staff was very friendly and was open about the long term issues and cost related to maintenance of the vehicle that I was looking for. A special mention to Fred who came back to me a week later with some info that I asked him to let me know.
D.It’s what you expect of Mercedes - quality
D.I had a fabulous Day.
The venue was superb, the catering was fantastic, the support around the course with drinks and chocolate bars was spot on, the time of day to tee off was great .
Fantastic idea to have a bit of breakfast pre tee off.
All in all a fantastic day thanks so much for the invite Jacob.
S.We had the absolute best experience dealing with Jahna, she truly went the extra mile for us and was exceptionally professional yet friendly and made us feel so comfortable. Couldn’t recommend Mercedes north shore enough!
V.FANTASTIC!!
An enjoyable day, with really great company, great golf course although challenging. Another fabulous event by Mercedes North Shore. Looking forward to the next event and obviously a better round of the golf. Thank you to Jacob and his Team.
J.Great day at Hampton Downs! Brilliant weather and whole range of MB cars to drive.
We were given full run down on all the latest MB safety technologies...amazing! Then track time.....emergency braking (learning how to use ABS braking properly)....then the skid pan to show how important stability control is. A hot lap in the very latest C63S AMG sedan....what a fantastic car (sedate sedan or racing car....whatever you wish!). We even got to drive a A45 AMG ourselves. A very rapid little car.
Good to meet the MB North Shore staff in a relaxed situation as well. Food was good too!
In summary a great day and thoroughly recommended.
Peter Sew Hoy
B.Very helpful staff, made a vehicle service easy, and a reasonable price.
Fresh coffee in the waiting area, very comfortable.
M.I can always expect attentive and friendly service every time I visit this dealership. The service team are incredibly knowledgeable and kind.
r.Although they had difficulty finding the problem on the car and then the spares i was
Given a courtesy car. So overall good service
s.Sales team spot on .. service team yet to return my 3 messages left over 7 day period .
M.Great selection of cars and friendly staff. Have had my car in for service and it was quick and easy.
T.Found the staff here really helpful and friendly when I stopped in with a small issue. They sorted it out on the spot even though my car wasn't purchased here, appreciated it thanks
정.The most famous European car maker. Where service and sales are both at their best.
But the price is always expensive. Even service too
A.Buy an expensive car. And you'll always get good service. Great staff but someone left a half full bottle of water in my car?
M.Quick, efficient, professional & friendly service, as expected. Amanda & Rose were awesome to deal with.
M.Best car dealership I have ever dealt with. Over 60+ years that is a lot of car dealerships
M.Victor is very knowledgeable and helpful. He did not try the 'hard-sell' on me which I greatly appreciated.
P.Always a great visit, service team is amazing
S.I'm 26, can't afford a Mercedes, but I thoroughly enjoy dreaming about being 50 from the comfort of this dealership.
M.Highly professional and knowledgable staff. Excellent dealership, highly recommend.
P.Always friendly and helpful. I've taken my car a few times for servicing.
t.Would recommend purchasing here. Great service and friendly professional staff.
G.Make sure to talk to Glen one of the best car sales people I have ever dealt with
l.Jason and Jordan in parts are very friendly and helpful and very knowledgable. Great work guys.
X.4 gold stars for good customer service,
average mechanic skills.
H.The team know their stuff and even rearranged half the lot just for me to take a particular car on a test drive.
C.Always friendly staff as you'd expect from an MB dealership.
G.Shilah in the service department was very helpful to my enquiry
g.wonderful experience all the way from test drive, buying a car and after sell service so far....
M.Best Mercedes-Benz dealership, I am a very happy customer.
M.Great Mercedes dealership. Best to in the country to deal with!
k.Always good service
S.Always there when.the car needs a service or breaks down with a courtesy car
E.Very helpful sales staffs and nice showroom.
C.Great showroom. Very friendly and efficient service
R.Professional service, under Covid 3 very organised.
D.Great dealership dedicated sales service and parts team
L.Amazing service. Best MB dealership.
L.Full service and warrant done, but forgot to change the time on my clock!
M.Great service with good selection of cars
E.Awesome service, great selection. Frederick is outstanding
S.Great team, Goes over and above to ensure satisfaction.
E.Must be good. Just brought a car.
G.Cost me 😁
G.Professionals you would come to expect with this brand and service. Thanks for your help.
V.Very professional. Great service and friendly team!!
D.Fabulous Dealership Great Team of dedicated people
R.Great service great comunication fair price
W.Reception and attention great when having car attended on
W.Chinese new year 2018
S.The Best Mercedes Dealer in NZ
m.Tim arevery good and nice sales
D.Best Mercedes-Benz dealership in NZ
W.Impressed with the level of customer service!
K.very friendly and helpful staff,Thanks guys
P.A nice place and professional and friendly staff
U.Fantastic service!
J.Kind staff and pleasant place to wait.
S.Glen chen is the best salesman
W.Fantastic service very informative
D.Best sales Team in town
M.Great service friendly staff
F.Joe always helpful with parts.
J.Always best service.
T.Always excellent service :))
R.These guys are amazing.
T.Great customer service.
G.Nice team and helpful
T.Great service.
G.Awesome service.
s.Very kind and convenience
A.Very helpful staff
M.Excellent Service
A.Personal friendly treatment
J.Great service
G.Nice friendly staff
M.Charlene was awesome
D.Fantastic service
J.Good service
N.Great service
K.Good service
V.Good service
D.Top service
J.Kind staff
D.(Translated) Better service!
The Mercedes-Benz purchased at this store is reliable in quality after 3 years without any malfunction. The B200 model has a spacious interior, good handling performance, good driving experience and convenient parking.
The store is clean and tidy, and the display is orderly. The young salesman is serious. After three years, he has been looking for him to respond one by one. It is really value-for-money service; several after-sales services have a good attitude; every time after car maintenance and WOF services, there are telephone tracking management. The store is well managed.
The small surprise is that at the end of 2018, I did WOF, and I was notified that I had to wait for about 40 minutes. The actual completion was about 70 minutes. The staff specially informed me that due to the delay of WOF working hours, the WOF fee was not charged. Reputable Mercedes-Benz sales store, worthy of praise👍🏻
(Original)
Better service！
在这店购买的奔驰车，3年后质量可靠，无任何故障。B200车型，车内空间宽敞，操控性能好，驾驶感受好，停车方便。
店内干净整洁，陈列有序。年轻的销售员本份认真，3年来有事找他都一一回应，真是超值服务；几个售后服务，都态度很好；每次汽车保养和WOF等服务后，都有电话跟踪管理。商店管理完善。
小惊喜的是，2018年底做WOF，通知我需要等候大约40分钟，实际完成大约70分钟，工作人员特意来通知我，由于WOF工作时间延误，不收WOF费。有信誉的奔驰销售店，值得称赞👍🏻
L.(Translated) Good service, high cost and long spare parts cycle.
(Original)
服务好，费用高，备件周期长。
Z.(Translated) The product grade is relatively high and the service is in place.
(Original)
商品档次比较高，服务到位。
윤.(Translated) I was very friendly.
(Original)
아주 친절하게 서비스 해주었습니다
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