Reviews of North Harbour Mazda. (Car Dealer) in Auckland (Auckland).
North Harbour Mazda
182 Target Road, Wairau Valley, Auckland 0627, New Zealand
Description
Information of North Harbour Mazda, Car dealer in Auckland (Auckland)
Here you can see the location, open hours, popular times, contact, photos and real reviews done by the users.
This place has good reviews, this means that they treat their customers well and you’ll feel great with their services, recommended 100%!
Map
Open hours of North Harbour Mazda
Sunday
10am–5pm
Monday
8:30am–5pm
Tuesday
8:30am–5pm
Wednesday
8:30am–5pm
Thursday
8:30am–5pm
Friday
8:30am–5pm
Saturday
9am–5pm
Popular times
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Monday
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Tuesday
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Wednesday
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Thursday
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Friday
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Reviews of North Harbour Mazda
J.Superior service and excellent vehicles! Nigel and the team here made buying a car stress free, enjoyable and easy. Not only that, but the post-purchase service was second to none, when I had my new car broken in to, Nigel made sure this was taken care of without any hassle and fixed to a high standard.
Highly recommend! 10/10!
B.Tim and his team provided an absolutely outstanding service on my partner's Axela. They were helpful, warm and friendly from the moment I walked through the door. They managed to solve a couple of issues with the center console glove box and gave me confidence through their expertise, professionalism and quality of service that this car will keep running smoothly for many years to come.
S.New Mazda3 for my wife. A mix of good , great and so so .
Alex was very accommodating and good at explaining some features. Very pleasant to talk too. Even personally delivered the car to us , two hours out of Auckland.
So what was the so so?
Well, having brought a brand new car only once before the little extras Subaru added to purchase made this one kinda underwhelming.
A small surprise bag wouldn’t be amiss , given we were cash buyers and it must be sign of times dealers don’t need to work hard for sales .
The other gripe I have was no mention of.any accessories that could have been chosen at the time.
I only found out later after looking online there were options.
We were probably just easy customers and maybe dealer lost the bit of excitement that goes with buying a new car , which is not something most people don’t do a lot in their lifetime.
It’s a big purchase and we were left feeling a little disappointed in the whole experience.
C.Impeccable service yet again from the team at North Shore Mazda. The whole service process from booking to collection is made so easy, including loan car, beautiful final presentation after and top notch customer service from their staff throughout (including early pickup arranged to make short daycare hours). Much appreciated and will of course be back, very happy customer thanks team.
B.One of the best dealerships in Auckland. All of the staff are very friendly especially Sael who was great to deal with.
He was very helpful and addressed all of my queries and concerns in a very positive manner without being pushy.
Absolutely loving my Mazda 3 🚗
R.Very happy with the whole buying process. Alex was great when we first walked in to ask about the CX30. Test drive was seamless and after going ahead with the purchase, he kept us up to date on delivery time. Dan showed us over the new car. Explained everything perfectly well. Both very nice guys to deal with, thanks.
And of course we’re very happy with the car.
M.Nice staff and nice cars. Alex gave me a good explanation on my brand new car. But, they forgot to put floor mats in the car, and I only realised it after I got home. So I had to message the dealer, and the dealer told me to come back to the store to get them the next day. Found it a bit unprofessional and disappointing here. Otherwise, it's nice.
R.Let’s get real. Excelling in customer service doesn’t JUST require skill, enthusiasm and attention to detail… it’s the consistency, that is rare. North Harbour Mazda, are consistent.
Consistent with timing. Consistent with cost. Consistent with enthusiasm. Consistent with attention to detail. Every time I have visited over the last 3 years has been the same: Consistently superb.
The team is fantastic, however Chris stands out for me. This is the kind of guy you want representing your brand. The face of the company. His knowledge, passion, and integrity are second to none. I’m talking true consistency.
I strongly hope that these staff aren’t just being taken care of, but are being offered significant positions within the company as a whole. If they can handle their day to day work with such agility and grace, it’s unquestionable that they will lead the entire group to greater standards.
I’m only writing this review because I feel compelled to point out just how impressive NHM’s customer service is.. and that’s as real as it gets.
А.Did a service yesterday there for my Mazda. Please praise a lady at customer service team. She was very friendly and explained in details what type of work have been done. In addition, she filled missing previous service history to my car booklet. Please give her a raise!
M.Incredible customer service from Nigel. He pulled off a totally unexpected surprise while adding a very special personal touch to it! Communication & customer service was outstanding & his ability to go above and beyond was appreciated. Thank you Nigel & the team at North Harbour Mazda for all your hard work!
C.Awesome service by the service advisors, especially Yenny. Always with a smile and very helpful and bubbly personality.
It definitely makes the process so easy. Keep up the great work!
M.From the moment we walked in until we drove away the service was fantastic. Not the same can we said for those close by & in fact it was a deciding factor in our purchase, if sales at the other places was bad what would service & the rest be like! Thanks Dylan, Dan & the rest of the team, you were awesome.
R.Sael provided us with excellent service - from the time that we first arrived to find out about the differences between the models, to the final "drive-away" moment. It was a pleasure dealing with him. Thank you very much.
B.Second Mazda I’ve bought from North Harbour Mazda and once again super impressed with the service and professionalism of the team. Special thanks to Alex, Emma, and Dan who made the unnerving experience of buying a new car easy and exciting!
J.I have had excellent service from Dan Mac Lean and he is very personable and knows his products well. He is very helpful and enjoys his job. He is a credit to Mazda North Harbour.
C.Fantastic service and expert advise from Alex. No pressure selling. The team at North Harbour Mazda made me and my wife's first purchase of a new car very easy. ZOOM ZOOM
N.Excellent service. Workshop manager Chris so incredibly helpful, polite, patient and eager to help with any issue. I cannot recommend enough. Thank you.
S.We were sad to say goodbye to our Mazda Cx5 today what a great car it has been but we were extremely excited to bring home the 2022 model a big thanks to Dylan and Emma for all your help even with covid being in our household you made the process easy . Thanks Mazda and the team 😊
A.Excellent services by Sael. He was very patient to answer all my questions and help me choose the car and colour I wanted. I would highly recommend North Harbour Mazda and Sael. Thanks for everything!
A.A great team to deal with for delivery of my new vehicle, Rob E was efficient at getting everything prepared once the vehicle arrived and handover by Daniel was detailed and helpful. Thanks all involved!
S.Alex and Daniel are great, so friendly and patient! Love the new car I have got and people I have met there.
L.Introduced an elderly friend for CX 5 Service. He was delighted with the work done and the Workshop staff helpfulness.
N.I have test driven and spoken to so many car salespeople but Dylan has been a standout rockstar. Very helpful and empathetic- made our whole car buying process very easy. Always said the right things. If you are in the market for a Mazda Dylan is your person.
F.We’d like to thank Emma Moen for her professionalism and support during the process of our purchase .
She was so good with keeping us informed with the process until we picked up our car and even stayed after working hours to assist with the final documents.
Thank you Emma, you are a great ambassador for North Harbour Mazda and your great customer service has not gone unnoticed.
H.This is our first experience buying a new car and after a few visits to other dealers we ended up at North Harbour Mazda. Sael was the first to meet and greet and assisted us in a very professional manner and showed a lot of patience with us "newbies". He made the whole experience a very pleasant one. On collecting the Mazda CX5, Daniel showed me the workings of the car. He gave me an easy to understand and easy to remember rundown of the workings of the car. I drove away with more confidence than i came in. Two thumbs up for Sael and Daniel. This all is a great experience of buying an extraordinary CX5 to us. I will recommend North harbour Mazda to anybody who wants to hear it.
S.Excellent customer service. Pay attention to service details and delivery on time. Yenny the front desk lady is awesome, always a good listener and communicator. Would recommend.
J.I was very happy with the help provided by Mr Alex Zhou, he is professional, courteous and knowledgeable. Daniel was also helpful in showing me the ins and outs of my car when I picked it up from the showroom
G.How cool to find a group of customer focused, professional people standing behind an awesome product range with fantastic national and international corporate backing. Thankyou Sael, Daniel, Dylan, Dereck and Emma and the whole Mazda team. Legends ! Geoff and Josy.
I.I have been a keen Mazda Guy for decades and have enjoyed their consistently excellent service and professionalism over the years; particularly when I recently downsized from a Black diesel CX5 with a towbar to a Black proud petrol Mazda2.
This said, a real test of an organisation can be how well they perform when things don't go that well...
'Herself' is also a Mazda Fan and has loved zooming around in her manual Mazda MX5 NC since we bought it in 2005. After clocking up over 175,000 kms, 'we' had the canvas retractable top recovered by a specialist and then noticed the Roof Seals were perishing and leaking a bit.
So we brought the MX5 into North Shore Mazda to have the seals replaced with new ones imported .
Oops... this is where things did not go so well at first because Door Seals rather than the correct Roof Seals were ordered, imported from Mazda in Japan then installed. However, this is when the quality of North Shore Mazda's Service really shone through; after easy and civilised discussion they wore the costs of purchasing and installing the Door Seals while 'we' covered the price of the Roof Seals and their installation.
So... In our experience, North Shore Mazda Service are Good People who take great care of their Mazda Clients with Excellent and Equitable Service; Highly Recommended! 😊
ps:... but keep a careful eye on the Accounts Dept because they appear to be somewhat disconnected from the Service Operation and consequently, a bit prone to Discombobulation. 🙄
G.Friendly staff and great service. Servicing my car has always been a breeze. NO unnecessary work carried out.
T.Very helpful, communicative and friendly. Highly recommend dealing with Dan & Alex !
T.Very happy with Alex Zhou's great service. He is very professional and approachable, being patient to answer all my questions, not pushing me to make my decision.
v.Great experince in dealing with Sael from NH Mazda in byuing Mazda Cx 5 2018 Ltd edition.
Good followup and great communication.Very patiently explained me all the features and usage.
Mark from finance sorted all the paperwork hasselfree.
L.Superb service from North Harbour Mazda regarding the purchase of our new CX30 Takami. Mazda, Sael and Emma are wonderful ambassadors... Look after them!!!
S.Just got my new CX-5 sp25 , it's a piece of art. Dylan, Danial and Emma were being very friendly and helpful. 5 star.
L.Sael was really lovely to deal with. Answered all my questions and was not pushy with his approach which I found at other dealers.
P.Fantastic service from Yammy this morning. Her diligence and efficiency kept me up to date with everything thing that was going on with my car.
B.Dan and Dylan were awesome unveiling our new car and showing us how it works! Great place!
D.For 3 years, I’ve been dealing with North Harbour Mazda in Wairau. Totally professional from the minute you walk in the door and a great experience - outstanding customer service from Timothy Boyle, so easy to deal with and had my paperwork sorted in minutes, and a nice text when my car was ready. Thanks also to the workshop and their fast turnaround with servicing my vehicle. The branch looked so busy yesterday, yet somehow, someone even managed to give my car a clean which was unexpected and a nice surprise. Thanks team! 5 stars!
N.Thanks again Dylan, you and the team have been amazing to deal with, much appreciate and looking forward to the next deal!!
M.The sales consultant Daniel MacLean was extremely helpful throughout my experience at the dealership can't recommend the dealership enough.
S.Great team and always very helpful!
My collection of my new car was seamless!
c.Great help and expediting my car delivery. Good info for helping set up the new car
I.Very good new car explanation and customer service
M.We have just purchased a new CX-5 Takami and to say we are impressed is an understatement, it is superb in so many ways and anyone looking for an SUV would find it hard to go past this vehicle.
Also, a huge thanks to Gina for the time she spent explaining the various functions that help make the drive even more enjoyable.
We would highly recommend North Harbour Mazda, the team are great and the CX-5 is one outstanding vehicle.
Updated: one year later (April 2022) we had our 10k service and the after sales service didn’t disappoint either.
We had a pre booked loan vehicle to use and when we returned, Chris the Service Manager greeted us and ran through exactly what was done and how the team had corrected a couple of minor issues we had raised.
All in all excellent service from the team
R.Had my car serviced at North Jarbour Mazda and wow I am impressed with the service and more the valet clean...my car probably got the 5 star car valet. Thank you to Yoon....lovely lady and also for the loan car. Always love the brilliant service.👌😊
S.Really great experience and service by Sael. Helped us with all the information we needed and got back to us as promised, every time!
R.We were very impressed by the service and attention we had today at North Harbour Mazda. Yenny took great care to register the issues we wanted to resolve during the car's service and was completely professional while being very friendly and helpful. We wanted to let the team know how much we appreciated her help. Best regards, Ross and Penny
M.A lot of vehicles to choose from and thank you Yenny for the excellent customer service. Would recommended to all
R.Awesome service! Very happy customer - thanks so much! :D
R.Amazing team, always helpful especially Dylan and Dan. Great work!
K.SO helpful.
Always available.
Knows his stuff! 🤩
I.Great service from Timothy this week's Monday morning while dropping our Mazda 3! Greeting, communication, followup midday, even reminded me about almost expiring driving license which I went to sort at the same day :) picked up the car after service and feeling like we are in good hands. Cheers to this attidute 👌
P.Smooth and easy collection and hand over. Car was ready as arranged. Nigel and Daniel were great in explaining the vehicle. Daniel took the time to set up both of my devices with the new Apple CarPlay feature. Also went into detail explaining all the new safety features improvements on the car, over the previous model/generation. Highly recommended dealership. Thanks
A.Amazing customer service, staff are friendly and not pushy. Got exactly what we wanted, vehicle even arrived before the due date. Absolutely would recommend to all my friends and family. So happy with my new car.
R.Great customer service from Alex. Highly recommended!!
R.Dylan is the best guy to view test and buy your Mazda ❤️ Just ask for him!
O.Lovely customer service, thank you very much!
D.Great service from Sael, Emma and the team at Mazda. 😍
S.I took my CX5 in to sort a squeaking sound under the car. I did a road test with the mechanic and the problem was isolated and sorted by lunch time. Great service and Yenny did a very good job of managing everything.
A.Staff were all very helpful, very friendly. Super chill sales people who gave information without trying to oversell. Great experience buying a CX-5.
S.Excellent professional service from start to finish. Thank you
P.Great and friendly customer service, especially from Yenny!
A.Awesome service. Daniel was extremely helpful.
C.Extremely helpful & excellent service. Highly recommend
C.Sael and Dan were awesome thx
S.100% happy with the team , Heather , Michael and Dylan they listened and got us were we needed to be , no other brand or branch made us feel so comfortable totally recomend these guys.
A.Bought a new CX5 after owning 2 RAV4s over last 10 yrs. Picked up the car 2 wks ago and then I returned to the service dept to install the mud guards this afternoon. Overall, it is a nice SUV. Sael, the sale consultant, organised every thing for me to ensure the process went smoothly. The service team is also very efficient and polite. An exellent team!
p.Easy to approach, very good customer service.
J.Love it.
Great range of new cars and 4x4.
W.I highly recommend Mazda, especially Sael. It was my second time buying a car through him. He is professional and very knowledgeable. He also listen to you and makes the appropriate suggestions.
S.Great team and very helpful. Thank you.
M.I have always found North Harbour to have a great range of Mazda vehicles to choose from, great service and excellent advice, specially from Dylan who helped me with a CX-8 who was very knowledgable of the product and what features and options where available for this model, highly recommend.
B.I now have my new Cx 30, and am very happy with the car .When I went into the Mazda dealership I asked if Mazda had any plans to bring out electric or Hybrid models
The salesman said no ,within a week I had a flyer on the MX 30 , I have since had a conversation with our salesman and it turns out neither options were what I wanted
I was a little disappointed I didn’t know prior to doing the deal
Again I’m very happy with my new car
J.Amazing service! Great customer care!
A.Omg fabulous greatest gift of all
V.I really needed their help today and the service was exceptional 👌
E.Very informative! I really appreciate your help.
M.Very happy with my first experience/visit to North Harbour Mazda. Great communication regarding the service work being done on my vehicle. They loaned me a nice new loan car for the day which alowed me to still do my job as a rep visiting customers and the service advisor on the counter (Chris) had excellent customer service and did a great job of making me feel important as a customer. Thanks Chris & cheers North Harbour Mazda. See you next time. 🙂👍
K.Brilliant.
Service 100%
Staff from front of house to the service staff 100%.
Thank you Mazda North Shore.
Even valeted the inside and outside of our lovely BT 50.
X
J.I do not usually leave reviews for companies, but I feel North Harbour Mazda deserves credit for their service.
The team takes great care of our Mazdas. I am very particular with my cars and the way they are serviced. The team at North Harbour always looks out for me and have never disregarded any of my requests with my car. The team is always friendly and willing to help.
I highly recommend them for like minded enthusiasts that love their cars.
S.Had a transmission fault so took my vehicle here. Was dealt with by a guy named Eddie in the service department
Absolutley brilliant service from Eddie. He kept me in the loop all the way and when the new part they ordered was faulty, he found me a loan car in short order to keep me on the road.
Makes you appreciate really good service
B.Very nice salesperson. Thanks for your help.
D.Yenny is a legend, give her a big raise!!
M.The team at Mazda North Harbour were friendly, professional and accommodating to say the least. Heather and Sael were a great team to deal with.
H.Mazda service team is amazing, Tim took great care of the me and the car. I was kept informed of the process and all questions answered. Really pleasure and will definitely be coming back. Thanks Mazda! 10/10
J.always excellent. Particularly Connor. He's a really good keen man. Yes I love MAZDA
E.North Harbour Mazda has exceeded my expectations, they were always happy to help!
B.The team in Services (I dealt with Timothy) have great communication, are incredibly organised and clearly go out of the way to do a great job and put their clients first.
I have no hesitation to recommend them.
M.Brilliant service team. Had major issues with my mazda atenza and they were excellent in fixing it, including providing customer support and providing updates throughout the process, which made everything smooth. Recommend their services..👍👌
C.Wow best customer experience ever! Dylan super friendly and huge knowledge about car tech. i am a super happy customer. thank you sooo much north harbour mazda. cheers alex
T.Fast and friendly service, with a free shuttle to work when I dropped the car off in the morning.
No pushy sales or unnecessary work done. They did recommend replacing the brand new oil & filer with Mazda gear, but that's part of the parcel of branded/authorised places like this. Not pushy about it when I declined.
j.Took my Mazda Demio in for the airbag replacement, the guys were really friendly and took care of me right away. Allowed me to leave it there and pick it up on my lunch break. Great customer service. I highly recommend.
E.Fabulous team, excellent service.
C.Great helpful staff.
Purchased a new BT-50.
Sael was great and easy to deal with.
C.I have had my car serviced with North Harbour Mazda twice now and they continue to impress me. Very friendly staff, easy online booking system and I even was given a nice, near new Mazda for a loan car. Thanks to the team for your help!
D.Have been getting my car serviced here for years and have never had a bad experience
D.Bought a car from the Dealership. Would like to thank Robert and the team at Mazda North Harbour for dealing with me. Friendly service and they are straight forward. :)
R.Can’t thank the service team here enough for their help with my car. They were able to quickly find and fix the issue and get me back on the road.
B.Dan did a fantastic job on the hand over of my new car.
Thank you very much Dan
K.Service center rocks. Chris and team at Mazda were so helpful sorting out battery issue with a company vehicle post lockdown.
m.Bouquet to both Mazda NZ and North Harbour Mazda. My 3 year free service expires 28 Aug but they extended it to 25 Sep provided another 8k put on clock. Also, slight delamination (?) on top of leather steering wheel and within 2 hours they confirmed it will be replaced. That's excellent customer service which all adds to the complete satisfaction of owning a CX-5 limited which is a really neat vehicle.
M.I wanted to test drive a CX9. With my Driver's License in hand, the administrative process was friendly and went smoothly. I was provided with information on best deals - no sales pitch, all just friendly, informative conversation. Easy as....
S.Very supportive and technically sound staff. It was a pleasure dealing with them.
N.Excellent service from North Harbour Mazda!
杨.good service，good car
N.Easiest car buying experience I have had in a long time. From the moment we stepped on the lot Logan Kopa took great care of us. Even when we thought we might go with a new car, Logan was helpful in getting is the info we needed. In the end, we went with a used Mazda that he originally had showed us. The loan approval process was easy and fast with Chrissie Titford. After we had closed the deal, Logan provided the most through walkthrough I’ve ever had with a used car. I would HIGHLY RECOMMEND this dealership if you are looking for a new or used car!
k.Fantastic service, very helpful and very patient. Got a great deal and the service plan is fantastic.
n.Amazing!!!! Such incredible service and staff. Chris Meikle has got some brilliant people skills!! Thanks North Harbour Mazda!!!
S.Had car service hassle free good bunch if guys. Everything done in a timely manner at at a good price
H.Excellent service as usual from Dylan Elison
E.Brought a car from here and was treated with respect and the best service I have ever had in purchasing a car. Thank you North Harbour Ford & Mazda a very good experience. Would certainly purchase a car from here again.
E.Cool Cars and lots of selection!
M.A great dealership with an amazing range of Mazda vehicles with new and used Ford and Mazda vehicles in the dealership right beside it. Great staff and a welcoming enviroment. Highly recommended.
M.Great people to deal with.
J.We have bought three vehicles from them, Great to deal with professional, friendly on the service side they let you know what is going on every step of the way
D.Great customer experience! Loved the experience with Gina Sim! Super recommended! Totally 5 stars.
T.Great customer service
S.Excellent service from the team
M.Nice staffs and high quality, smart car. Strongly recommends CX serices. Happy with my CX5.
M.Great service and knowledge. Didn’t buy this time but will be back to see them.
p.It was a pleasure dealing with North Harbour Mazda
C.Very nice salesman. Has let us testdrive. He is honest and recommend working with.
S.Have been using the team for our company fleet for at least 4 years and always have great service. Highly recommended.
N.Really great service by the front desk and service staff. Probably the most pleasant car service experience I've had in a long while
M.Great customer service
M.Sael is great to work with
T.Friendly team and great showroom. Found servicing the car to be very efficient and kept me updated in a timely manner.
S.Would be nice to have sales people around rather than having to ask for help. We did buy a car in the end.
J.Very good customer service !
They go the extra mile for the service department.
N.Helpful service letting us try several cars and being informative
P.Great help full Mechanics....appreciate Kevins help with my sons car highly recommend for Rx8 owners
D.I had to ask for assistance despite there being staff around & me standing right in front of the counter
H.Friendly and helpful team. Thanks Dylan for the outstanding service.
W.Sael was great to deal with.I would recommend this dealership.
t.just purchased a Mazda here，which is a good experience for me，thanks Sael and everyone，we enjoy the new car everyday
D.Great place
..super new mx5...really knowledgeable staff. A pity that mx5 is so low! I must get my knees fixed!
D.I received outstanding service from Eddie and the team at Mazda - thank you
R.Excellent service and friendly team!
R.Wow what a great experience, ask for Gina she is the best.
C.Really nice friendly staff, awesome service. AA+++
D.The Mazda side is great and service area very friendly. Pity about Ford side
W.Service department not helpful then while on phone tells me to go on hold for another phone call. Not professional at all
L.Always excellent service. They go the extra mile to help.
A.Helpful friendly service. Lollies for kids to keen em quiet.
E.Fantastic customer service
R.The parts department is the most professional bunch of people I have dealt with
S.It's where you go to buy new mazdas and the staff are all friendly and helpful
C.Done a recall fix there, fast and good service.
R.Great young salesman Sael attentive without being in your face...
L.Awesome place to deal with. Can definitely recommend dealing with Richard fish
T.Great service, reasonable price for genuine parts.
D.Awesome service and extremely quick
P.Excellent service very friendly staff a pleasure to be there
T.Great service. Friendly. Quality job.
A.Awsome service from knowledgeable team
S.Excellent service from this experienced team
P.Friendly staff, not pushy, who listen and get you what you want.
g.Very quick service and most efficient.
K.Great professional service. I Recommend
H.Always great quality and service.
D.Great service and friendly staffs.
E.Service department, book in advance, always efficient and friendly
S.Always good friendly service
L.Ask for Chris Carey great service
P.Prompt service, Best Techinial knowhow
F.Friendly with technical knowledge in abundance.
S.Great service, as always.
K.Chris was an awesome sales man
P.Good service and good guys
B.Very helpful and efficient
M.Brought both my car's here
A.Excellent service from Nico
D.Good customer service
L.Excellent service centre.
M.Friendly and helpful staff
K.Friendly helpful staff
J.Excellent service.
L.Great people.
N.Good sercice, nice
F.Great service
H.Excellent service
K.Sael is good 😉
D.Cheerful service folk
P.Good service
J.Good services
T.Good service
J.Great team
T.Very helpful
S.Standard Mazda
呂.(Translated) Vehicle inspection and maintenance are very professional
(Original)
車輛檢查保養非常專業
L.
M.
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l.Contact
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