Reviews of Tristram Auckland. (Car Dealer) in Auckland (Auckland).

Tristram Auckland

369 Reviews

119 Comments

Car dealer

Car dealer

1 Hillside Road, Wairau Valley, Auckland 0627, New Zealand

Description

Information of Tristram Auckland, Car dealer in Auckland (Auckland)

Here you can see the location, open hours, popular times, contact, photos and real reviews done by the users.

This place has good reviews, this means that they treat their customers well and you’ll feel great with their services, recommended 100%!

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Open hours of Tristram Auckland

Popular times

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Reviews of Tristram Auckland

N. D.

We just bought a second hand Kia from Tristram VW today and Ryan Chong went above and beyond with his service. He is Helpful, friendly and extremely knowledgeable. I felt like he had my best interests at heart and understood my needs as well as my budget. I would highly recommend him as well as Tristram VW.

m.

Great team assisting us to get the car which best suits our lifestyle and budget. Ryan has been such an amazing person from the moment we stepped in the shop til we drive off our brand new vehicle along with Emily from Finance! Well done guys and keep up the good job.

S. D.

Ask for Joseph he is the best! He is amazing and makes the process really smooth. He goes above and beyond for his customers and tries to help as much as possible. Great service and they know they’re stuff. Just to Mention the Manager of Mg brand (Sam)he is Awesome guy and very knowledgeable . Whole team is very friendly and make the process so smooth. I will highly recommend them.

K. P.

Friendly and helpful staff. Didn't feel pressured into a purchase and they were flexible. For example, letting us take the car home to see if it would fit into the garage. Would highly recommend.

g. d.

I was in the market for my first new car, I Met Ryan Chong via the Tristram website contact page and he helped me in the purchase of my new POLO GTI. He was such a huge assistance in holding the car when i contacted him and ensuring it didn't sell while i sorted my finances . Even with distribution issues right now in covid, He got the var over for me on the day as promised. I would recommend Ryan and the team at tristram to everyone, they treat you like a star if your buying a top of the line luxury car or a hot hatch like mine. It made my first new car experience something special. He's a genuine nice guy and we bonded over our love of guitars and music .

C. R.

I recently upgrade my VW Golf and the service at Tristram European was fantastic - special thanks to Ryan! It was quite daunting stepping into a prestige car yard but Ryan presented all options to me within my budget and made me feel confident in my purchase!

A. S.

Had a fantastic experience purchasing a new T-Cross. Ryan was outstanding and the whole process was super quick. Would highly recommend.

P. P.

I bought Tiguan Allspace from Jarrod and I strongly recommend him to anyone. He is very knowledgable about the car and he know what is the best for his customers. Communication with him was so easy and on time. Thanks Jarrod!

R. G.

A pleasure to deal with, super friendly and helpful staff. Let me test drive the car I was interested in for the weekend & then made the purchase and collection of my new car seamless. A big thank you to Charlie and the team. Would 100% recommend and we love our new car!

A. Y.

Excellent to deal with. Andrew and Tony were bang on the money and total professionals both of whom stand Tristram Skoda in good stead. Amber was fast, efficient and friendly. A great team folks. As mentioned to Andrew, I hope to see him in two years time if not before for my next motor. With thanks Albert

C. v. d. L.

All I can say is WOW!! Thanks to David at the Henderson Branch for assisting us during the buy of our 2 vehicles! Outstanding service!!! 10/10!! Then Janelle at the Northshore Service Centre, first person that could pronounce my name correctly!! Thank you 😊 She gave me fantastic service too, really appreciate the welcome.

D. S.

We have had a wonderful experience with MG/Tristram Northshore.It was an absolute pleasure dealing with Sam & Joseph. We would like to thank Sam and Joseph for their friendly service and helpfulness. the hardwork and great effort they have put into finding us our dream car. The MG car is highly economical, runs smoothly and we are confident that we have gotten the best deal around all thanks to Sam and Joseph! Looking forward to buying our next family car from MG/Tristam Northshore.I would definitely recommend Tristram Northshore. Thank you both once again.A++++

v.

It has been a great experience with MG/Tristram - Darren and Dave. We have found the best car for us. They were very helpful and understanding of our current financial situation, and in turn did not try and get us to buy a very expensive car. Darren made sure that we got what we needed, David helped us with the paperwork. Both have provided outstanding service. They have gained loyal customers in doing so. We can’t wait for our adventures with our new car, and who knows, maybe another new car in 3 years’ time.

R. V.

Super car buying experience for the second time. Thanks Sam and Darren!

M. J.

Booked a test drive, confrimed it the day before and then i turn up and the guy i had an appointment with wasnt even working that day and they had sold my car the day before and not told me which would have saved me a whole trip. Originally a 1 star but they have apoligised multiple times so have improved it to a 3 star

J. C.

The sales team from Volkswagen Tristram were amazing to work with. They were great at communication and helped to find the right car for me. Extremely happy with my new car.

C. B.

We recently bought a Skoda from Tristram Skoda. The staff were very friendly and accommodated to our needs. We had a minor issue but it was rectified quickly. I would definitely recommend Henry, Mason and the team at Tristram Skoda.

a. w.

Great experience with Sam. He has been very professional under Covid constraints. So happy with my new MG Excite. Let the travels begin😊

P. W.

Bought a second hand VW Passat through Tristram, and as with any second hand car there have been a few niggles. Even with lockdowns they have always been responsive and solve the problem. I have to recommend Paul and the team for the service given and the way they have dealt with them. Would definitely buy through them again.

L. D.

Highly recommended for anyone seeking to buy their next VW or Skoda Car. We went in to test drive several cars before settling on a model, however we were unsure if it would fit in the garage, but the service team was helpful and suggested we drive it back before buying with 2 kids in the back. Been dealing with Charlie for many years and his honest and fast service never lets us down.

J. A.

Having bought a few vehicles here, I can honestly say that I have always been looked after. Nice people, friendly, knowledgeable and helpful. A brilliant team!

G.

Bought a used Amarok from Tristram European. When purchasing and collecting the vehicle some extra requirements were discussed. Although I had to do a lot of proactive chasing up to secure the extra things (eventually completed 1 month after purchase), they did follow through with everything as agreed. I recommend Tristram European and am happy with the after-sales service provided by Paul and Garth.

T. B.

Great customer service, better than other VW places in the city.

R. H.

The team at Tristram European went above and beyond to fix my broken Caddy door. Not only was the repair covered under warranty, but they were able to supply me with a loan vehicle so my business had zero downtime in my busiest month of the year. Absolutely delighted with the service - every person I dealt with kept a smile on their face throughout the whole process. A pleasure to deal with. Thanks team!!

P. M.

I had an amazing experience at Tristram with my recent purchase of a Tiguan that we just love. The team were all so helpful and knowledgeable on all our questions and their service team went the extra mile for us getting our car ready to go with no delays or problems. This is a place I would recommend to anyone, we certainly will be getting our servicing done here too, they seem professional and efficient at what they do.

J. M. J. (.

Great selection of new and used VW.

K. M.

We have had our car repaired several times and we have always had such a professional service. Recently i had a situation whilst on the motorway with our car where i wasn't sure if i should keep driving or not.. we called AA who were no help so we called Tristam and spoke to Jono who was amazing - gave me advice and the problem rectified itself (Stone in wheel). We would never go anywhere else to get our car serviced or fixed and when the time comes for us to buy a new car we will be buying one from Tristam - amazing service!

M. N.

I brought my car in for them to check a strange noise. I was looking for a parking spot and a guy came out of the showroom and guided me straight away. He also offered to park my car. At the pick up they were quite efficient as I told them I was in a hurry. They charged me a minimum fee as it was nothing wrong with my car The car was perfectly groomed. They also offered me a coffee while I was waiting. Highly recommended!

B. H.

I have recently purchased my T-Roc from Tristram European on the shore, what a great experience, staff greeted me on arrival and made me coffee, then we went over and they showed me all that I needed to know about my purchase, they even coded my phone, which was great. I could not fault the service and I would recommend them to everyone. Great stuff Tristram Staff

A. V.

It was an absolute pleasure dealing with Charlie at Tristam European. The car is exactly what we were looking for and Charlie made it a very seamless process (the deal was done through a text!!). I would definitely recommend Tristam.

A. H.

I would highly recommend Tristram European if you are looking at purchasing or servicing your vehicle! The dealership has an amazing welcoming atmosphere - the staff were very friendly and outgoing. Great experience! Thanks Tristram!

A. F.

Surly, lumpen, desktop-studying service attitude when I went to get the VW cheating-software fix implemented. I had, when booking, asked for it to be done as quickly as possible - I had been told by others it was super-quick elsewhere, and having been quoted more than an hour because they wanted to wash and groom it. (I didn't want a wash and groom, nor do I appreciate hanging around) Since picking it up, I found a newly-arrived fault, which though it can't be attributed to the visit, makes the recollection worse. I should add that the service was done in slightly less than an hour, which I thanked the phoning adviser for before I came to pick it up.

A. M.

Thanks team, what a great customer service, very happy and will see you guys soon for my new MG. Highly recommended!!

C. S.

I recently went to service my VW SUV because the engine light was on. Jono was my contact point, and he handle my situation with high professionalism and care. He made sure I was taken care of, called me to give me a breakdown of the situation and offered solutions, and made sure that I was up to date with the latest situation of my vehicle. As I had to work during the weekdays, Jono even offered to come in before their opening hours to hand me the keys to my serviced car so that it doesnt impact my day. Really appreciate the level of care he offered me and the smoothness of the entire car servicing process. Even though I live on the South side of AKL, I wouldnt mind driving back to the North Shore to have my VW serviced there again!

H. A.

Sales Team are really cordeal, the team knows about the in and out of the cars. Volkswagen, Skoda and MG under Tristram European management. showrooms are next to each other. Bill from sales team explained me about MG cars, his experience is enormous, really liked his service. Thanks team.

A. C. N.

Excellent everything!! We have been blown away by every person in every department at Tristram European - Sales, Finance, Parts, After sales Service, Concierge, even the the folks at Skoda were fun to talk to. One person stood out head and shoulders above everyone though and quite honestly if it wasn't for him I wouldn't have a big smile on my face walking towards our VW Multivan every morning. Our salesman, Rodney, pulled out all of the stops to get us into this vehicle and has looked after us every step of the way. I wont buy a car from anyone else, and we're already looking to trade our runaround for another VDub. Tristram European has a customer for life... and who knows... maybe my three children will buy cars from them as well? Thanks team. you guys rock!!

K. K.

Amazing service!! Very professional. Any issues are dealt with very quickly and our car has always been returned spotlessly clean inside and out! Such a pleasure to deal with.

J.

Excellent experience dealing with John Hsu. Beginning to end, the process was completely effortless, and Tristram met all my expectations. Second vehicle purchased from the team, and wouldn't hesitate to continue the relationship.

L. B.

We bought a Car from Charlie. Super happy with the service. Easy to deal with and love the car!! I would highly recommend Charlie and the TRISTRAM TEAM

R. W.

Thank you Tristram for solving the rattle in the rear of our VW Golf. We very much appreciated your politeness, patience and professionalism. It has been a pleasure dealing with the service team.

M. G.

John Hsu is one of the most helpful dealer that we have met. Great customer service, always go one extra mile for you. Bought a Tiguan from John.

S. S.

Charlie and the team at Tristram European are fantastic. Friendly and great to deal with, we are stoked with our new Skoda Karoq.

V. M.

Paul Brewer and the team provided exceptional service and follow up. Not to mention the car is a dream to drive. 5 stars all round. Thank you.

C. L.

Nice place nice cars, prices for servicing are excellent, the males from service department were nice friendly and helpful, ladies at front desk had bad attitudes were rude and staring and I felt very uncomfortable, maybe because I wasnt in a suit and my car wasnt brand new?

M. M.

I bring my work vehicle here and they are always fantastic - they professional and friendly and really know their stuff there is a lovely girl in parts who told me everything I needed to know in a way I would understand highly recommend them

T. O.

Purchased an Amarok from John early 2020. No flaffing abouts with this guy, whole process was professional, quick and easy. Would deal with him again.

J. S.

Fantastic team in the service department. Dee went above and beyond. Really felt like they care as much about my GTI as I do.

T. D.

Great customer service. Cost of repair can be high but tristram team will try to help you out.

w.

Very good service from Ross of Tristram European supplying the parts I needed on New Years Eve. Seems like a friendly place for VW parts and servicing.

M. W.

Hey a big shout out thanks to the workshop team at Tristram. Changed my towball on my Jaguar for free. Thanks guys. Appreciate you bailing me out.

A.

Great service. Has MG VW and Skoda plus VW vans and utes

S. F.

Decent car show room staff were not very friendly as I was dropping my car off for a service.

T. K.

Great all round service and team are genuinely friendly

J. T.

Excellent staff, great communication. Always get the hotel service treatment when i take my car in for servicing.

S.

I deal with the Team at Tristram for my Fleet Clients they are professional at all times with great service

S. M.

Fantastic service, on time and great communication. The new service staff are just full of knowledge and easy to deal with.

S. H.

Amazing company to deal with. Service within the entire dealership is prompt and always with a smile. A M A Z I N G

F. F.

Someone messed up my booking. But they did everything to make sure they could accommodate me without causing inconvenience.

S. C.

Got a new van from them awsome back up & service.

G. L.

Great service, great cars.

E. S.

Excellent vehical choice, service and make everything so effortless and affordable. Enjoy every interaction with the team here.

H. F.

Great friendly team, nice and clean premises. Wide selection of cars to choose from!

D. M.

Have bought several vehicles here. Awesome dealership year after year.

D. H.

Friendly service and helpful. Good range of vehicles.

T.

Ih NO Andrew is leaving hes my solid contact here with such amazing service

L. S.

After oil service, they washed the car very clearly. But still feel too expensive.

I. J.

Best service and customer care ever. Quick, and professional. Thank you! See you next time!

A. W.

Very help full

V. M.

Great deal on my new Tiguan lovely friendly staff

M. C.

Super slick & professional operation. Mark and the team really do know how its done. Keep up the top work.

I. R. D.

Incredible staff and dealership!! 5 stars, if I could give 10 I would

G. V.

This is where I buy all my VW's. A great team who couldn't be more helpful.

M. b.

Great service. Won't bring my GTI anywhere else.

G. J. G.

Good customer service and reasonable charge for my car service.

K. l.

They look after my daughter's VW very well and speedily

J. L.

Great service and the salespeople were very calm and lovely

K. H.

Services are WAY BETTER then continental cars in New Market.

M. S.

Best VW dealership in the country, highly recommended!

T. C.

Friendly service, but very busy and parking here can be mayhem.

S. L.

Nice staff.

R. H.

Great customer service

J. D.

Everyone is all ways smiling, helpful and friendly.

l. c.

Friendly team and Good service.

v.

Friendly and passionate staff. Parking is quite tricky

J. H.

Good service from sales team

V. J.

they got awesome collection of European cars

R.

Never been here just seen them park on the highway

W. J.

Amazing service from Kent. Highly recommended!

C. B.

Best vw dealership in Auckland

S.

Good cars

M. A.

Staff always friendly here

B.

The only place I go for my ride :-)

S.

Good cars

R. T.

Never been here just seen them park on the highway

B. M.

Excellent service, thank you

K. H.

Thank you for the great service

M. M.

Friendly helpful staff.

J. H.

Great team and great support

a.

Excellent service at this place!

B. D.

The only place I go for my ride :-)

V. H.

Great service and cars

J. H.

Very efficient

J.

Good help.

C.

Best vw dealership in Auckland

M. G.

Always friendly 😊

A.

Wonderful experience.

M. L.

New Skoda just arrived!

M. O.

Very helpful staff

G.

Awesome Service

G.

Awesome Service

D. S.

Cars

A. R.

Wonderful experience.

L. K.

Excellent service

J. M.

Good help.

C. O.

Great service

H. L.

Great selection of VWs compared to other dealerships in Auckland, and more importantly supported by a great team of professional sales. Ryan Chong patiently worked through our queries and also gone the extra mile to accommodate our request. Would recommend to anyone looking to buy a VW.

D.

(Translated) Good car, good person, good price (Original) 好车，好人，好价格

D.

(Translated) good service (Original) 服务不错

J.

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