Reviews of Cockram Kia. (Car Dealer) in Christchurch (Canterbury).
Cockram Kia
321 Moorhouse Avenue, Christchurch Central City, Christchurch 8011, New Zealand
Description
Information of Cockram Kia, Car dealer in Christchurch (Canterbury)
Here you can see the location, open hours, popular times, contact, photos and real reviews done by the users.
This place has good reviews, this means that they treat their customers well and you’ll feel great with their services, recommended 100%!
Map
Open hours of Cockram Kia
Sunday
10am–4pm
Monday
8am–5:30pm
Tuesday
8am–5:30pm
Wednesday
8am–5:30pm
Thursday
8am–5:30pm
Friday
8am–5:30pm
Saturday
9am–5pm
Popular times
Sunday
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Monday
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Tuesday
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Wednesday
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Thursday
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Friday
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Saturday
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Reviews of Cockram Kia
N.Great service. Jon was fantastic and friendly. Not pushy and very understanding, as we took our time to make a decision on our purchase. When we received our vehicle, he meticulously went through all of the functions in the car with us and insisted we call him if we had ANY questions about the car. It's obvious that these guys really put the effort in to learning about their product and are passionate about selling it. Top marks!
M.I purchased a new Kia Stonic in July 2021. Before that I had owned 3 Suzukis over 15 years and while I loved the cars, I could no longer support a company that provided increasingly appalling after sales service. I hoped I had found an improvement with Cockram Kia. The before sales service from Kara was excellent and I even spoke to someone from the service department to allay my fears. I went ahead with the purchase and even found the over the top unveiling ceremony enjoyable.
Early August I rang and spoke to Gareth Parry, Service Supervisor re the number of random and unexplained chimes. His response was that it could be a multitude of things which wasn't at all helpful. He suggested I leave it to be sorted until the 1500km check.
I fully expected the issues to be sorted at the 1500km check on 16/Sept especially as I had emailed the details and reminded the service staff of the problems when I delivered the car. But on the drive home we realised nothing had changed.
Attempt 3 to sort this involved an email to Gareth Parry - his response was 'once we drop Covid alert levels, we have you take someone for a drive ...' This was despite your website welcoming customers back with the appropriate caution.
I'd Cc'd Kara into that email and she made contact. She was helpful all thru this sorry saga. Of the most help was Isaac at Kia in Auckland who actually listened to our concerns. After multiple phone calls and emails, several trips to Cockram Kia, the replacement of the infotainment system, the muting of the navigation system, and a great deal of stress, the problem seems to have been sorted.
My concern is that I wasn't listened to. Telling a new owner that random and unexplained chimes are a 'feature' is just bs and doesn't help anyone.
I have only managed 3 stars which is a real pity as I like the car and am now enjoying driving it. Most of those stars are for the car, Kara, and Isaac. The lack of stars are for Gareth Parry who needs to grab a dictionary and look up the word service.
And my concerns were not helped when my husband spoke to a driver of a yellow Kia Stonic NNS446 in the old Rolleston library car park. He asked her if she was enjoying her new car. She said the random beeps scared her and it seemed she'd been bullied into putting up with them. Not good enough Cockram Kia.
Maree Gallagher
J.An absolute "Top" experience. The Sales team were very very good and we had no pressure on us at any time but were able to ask questions and take our time to make up our minds.
We visited many car dealers before deciding on what we wanted but came back to where we appeared to be taken care of best.
Jon, and those behind him, could not have done a better job of looking after us.
L.I went looking for my first Kia just expecting a fair price and right from the first moment until the last minute the customer service was exceptional, Tevin was thoughtful and simple 👌
D.R J was very helpful and professional in arranging inspections, tests and negotiations concluding with the purchase of a used vehicle sight unseen. He personally picked me up from the airport and took me to the dealership.
The condition of the car was exactly as he described and I am very happy with my purchase.
Many thanks to the team at Cochram Kia. Recommended.
T.Awesome service today team! Nothing was a problem, even managed to get the wheel alignment done this morning that I forgot to book. Clean car, very happy customer! Thanks for the fantastic service, much appreciated 😀
K.Fantastic service and car was in tip top shop when all competed. Very clean ad well.
J.What a great Team! We just purchased a new Kia Sorento from Kara and the service is amazing. Not only do we love the car, but from the moment we enquired, the process of buying and then the after care is second to none! Kara even gave my daughter a soft toy to keep. The service is how it should be - they even washed it when it had it's first service!
P.My husband and I would like to commend Brandon Vivier for his professional approach to his work. He was welcoming, interesting, interested and helpful. We appreciated that he was not at all hard sell, having read us, his customers well. Brandon went out of his way to honour the quote he had previously given us and helped us understand many details of the new Kia Seltos we purchased.
G.I can not recommend the team at Cockram Kia enough. I recently purchased a car from them and they made the entire experience from start to finish an absolute pleasure. Kara was extremely friendly and approachable but also had an in-depth knowledge of the details about my car. She was honest and I felt that she genuinely wanted me to get the right car for my needs. Sophie made the formal side of things a breeze and was happy to work around my technical issues. The car was beautifully groomed and the team made sure that I knew how to use all of its features. What has impressed me most is the ongoing support Cockram Kia has provided, touching base to ensure that things are all going well and to see if I have any further questions. This level of customer service deserves to be recognised. Thanks for your help team, I will definitely be recommending you in the future.
s.Special thanks to Kara Lester for your amazing service, nothing is ever a bother. Would highly reccomend Kara to anyone looking to purchase a new car.
Love love love our new car!!
A.Thank you team at Cockram Kia for your fantastic service and a memorable experience with the purchase of our new car. Overall experience provided was second to none! Keep up the great work, culture and vibe at your state of the art facility and I will certainly be a returning customer In the future. Special thanks to RJ and Sophie for their exemplary service. Cheers
A.Although I didn't end up purchasing through Cockram Kia Chch (through no fault of theirs at all!), I want to commend RJ on his fantastic service during the couple of days I was looking at a couple of vehicles at the yard from out of town. RJ had fantastic and polite communication and what really stood out for me is that even when I let him know we had purchased another vehicle, he came back to me offering assistance if he could do anything further for me when I know from past experience that most car salesmen wouldn't even bother responding in that situation. I was very impressed with the service I received and wouldn't hesitate to look for a vehicle here in future.
A.I brought a new Sportage about 2 weeks ago and i love it
From walking into the showroom to driving away in my new car
the whole experience was a good one.
Tyler the salesman who looked after me and Sophie in the office i feel they looked after me without pressuring me.
I would be very happy to recommend Cockram Kia to anyone thinking of buying a car.
Regards
Alan
M.Jon and team at Cockram Kia were amazing and made the purchase of our new Sportage seamless. Highly recommend and loving the new car!
K.Im going to start with how horrible the reception staff were today. If I didn’t pay for the car in full prior to arriving at the store I would have not brought a car from here.I also wouldn’t have recommended this place which resulted in 3 other sales over the last 1.5months.I picked up my 2020 Seltos LTD today and upon arrival the the reception staff stared at us as if we were lost then didn’t say anything once I was at the desk. I understand it must be a rather low paying role to be in however having your nose up like that would have cost your store 4 sales. It was pretty bad and I feel for anyone who comes in and gets treated like this or people who feel ashamed to enter certain stores out of fear for being treated like this.
HOWEVER, I’m glad I’d brought the car prior to this because I had to stick around and meeting Kara, Sophie and Khuzwane made up for the snotty service from the woman and boy sitting at the desk.
Kara and Sophie also had great communication with me for roughly 4-3 weeks leading up to today.. really happy with every aspect of my car purchase from the sales ream.
I’m not going to point out why I think we were treated this way however if you’re young & brown or relaxed in dress wear LOL don’t be put off by the reception staff .. take yourself directly to the sales team they were all great. The other 3 people I had come in and purchase cars dealt with Jon and they were very happy with his service too 🙂
K.Great service from RJ and Khuzwane. We were looking for a used car which had already been sold but RJ was able to suggests other options which suited our needs and budget. Khuzwane helped organise the finance. Both were professional and friendly. Would definitely recommend this company to others.
V.Just brought a Kia Sportage from RJ at Cockram Kia. Right from the beginning RJ listened to what we wanted and what our budget was and was only interested in selling us a car that fitted that criteria and was completely honest and up front if a car didn’t. We had been round several other leading car yards and met salespeople who just wanted to sell us a car, any car. Not RJ at Cockram, he made the whole process easy, stress free and enjoyable. He totally won us over from the Car dealer we previously brought our last 3 cars from. Highly recommend RJ and the staff at Cockram Kia!
C.Great Sales team, looking forward to the Service Department being as good.
Car is great, our first new car and so far a great experience!
K.We've just purchased our new Sorento here. Kara's brilliant service, care and attention to detail fantastic. A really fun experience and especially lovely touch with all the treats at pick up to make our boys feel a part of it all. Couldn't be happier with our new wheels!
G.The level of service when we purchased a new car was brilliant and they made my wife's birthday so special with a lovely balloon and flowers. Kara the salesperson was very helpful and certainly knows her way around the myriad of controls. The Kia Niro ex hybrid is very easy to drive and super economical which is so important as we want to cut both our petrol bill and CO2 emissions and have a very safe car to drive.
a.Amazing place to deal with. Even though the vehicle I bought was one of their cheaper models I was treated no different than if I was purchasing a $40,000 vehicle. Totally professional service and super happy with my purchase. Highly recommend them.
E.Such amazing service from start to finish from when we first showed up and till we left with our new Vehicle. Khuzwane made so much effort for us to help get everything sorted and the rest of the team we dealt with were also super amazing 🤩
L.We recently purchased a Kia Sorento from Shaun and were extremely impressed with the service right from the start. The no pressure environment was awesome and the way Shaun and his Manager dealt with a tricky admin situation was outstanding. I would thoroughly recommend purchasing a vehicle from Shaun and the team.
S.Very happy with the sales lady on the day but not impressed later. She left us a message to get in touch with her but after my husband talked to her she didn’t get back to him with his request.
N.Picked up our new Kia Sportage today after a great deal for our 2015 model. Could not be more delighted with the new car, so many more extras on the same spec and amazing to drive.
We recived excellent service from the team at Cockram and Kara was an absolute pleasure to deal with, she went the extra mile making the whole sale faultless.
Highly recommend Cockram Kia!
S.Great Friendly people to deal with.
L.Have just picked up my new Rio and am totally stoked. My partner Larry has had his new Sportage for a couple of weeks now and is loving it! Our sincere thanks to Jon for all of his help with this process for us both! He was professional, knowledgeable, flexible and had a wicked sense of humour which made him easy and entertaining to deal with. Thanks heaps Jon.
L.Have just purchased vehicle through Matt at this dealership. The service and customer care is so professional. We cannot speak highly enough of the team at Cockram Kia - Matt in particular. Thank you so much.
J.Just had my 1500 Rio service check done. We have had a few Kia cars and all staff at Cockrams are brilliant.
J.Friendly and knowledgable staff. Helped me out with numerous problems.
J.Wife and I went to Cockram Kia, Christchurch, originally to look at the latest Kia available for a trade on our 2014 Sorento. Found a 2018 Sorento diesel Ltd which ticked all boxes. Offered a good deal with a changeover figure that we thought we should take up. Did the deal and picked up the Ltd SUV ten days later. The deal was seamless from sales (Kara) to the business manager ( Brent). Good car, nice efficient people with a positive no drama approach to the business. Would deal with them again. What more could you expect? Highly recommended.2
K.Got a new Kia Sorento from Shaun at Cockram Kia. I work in the customer service automotive industry and appreciated the service received from Shaun. Shaun took me through every feature, which there are many and ensured my understanding. He suggested I call in again in a week or two once I had driven it for awhile if I had any questions. I certainly would go back and recommend Shaun.
G.Super impressed with the dealer thus far! Booked a Rio GT-Line+ through them without any drama! Kudos to the sales consultant,RJ Vithana.😀
B.When I had to replace my beloved Nissan, I went straight to Cockram Nissan. Alas, there was not a Nissan available in my price range, but the lovely Mike showed me a Kia Cerato, which he said was perfect for me. I never even took it for a test drive! By the time I got home to the West Coast, the Kia had become my new favourite. I've had her 2 years now, and Mike was absolutely right - it's the ideal car for me. Now I want to save up for a later model! I'm sure Cockram Kia will again ensure I get the car that suits me best. Thank you Cockram Kia - I'm one happy motorist!
J.Our new Kia Shortage GTLine is amazing. The service and help from Kara was awesome, nothing was too much trouble, she spent so much time with us to make sure we were happy and we felt no pressure at all.
Love,love love the Sportage. Thanks again Kara for everything.
M.Great service by the team at Cockram Kia. Had a small concern post annual service, which was rectified at no cost. Huge points to Cockram Kia 👍
L.Our experience buying our new E-Niro from Kara has been outstanding. Ray has done much research on E-cars and we have had a Nissan Leaf for four years. We decided to increase the range and were so impressed with the range of the Niro EV. Having no joy with the Kia agencies in Nelson, Auckland and Wellington (at least one year waiting list), Ray checked in Chch and spoke with a woman, Kara, who said she would check, called back and gave a choice of 3 Niros arriving within the next two months. I didn't believe her but Ray did. Kara assured us that the one we wanted would arrive in July. It arrived one week early.
We were met at the airport by Brandon who had a depth of knowledge about E-cars. He also felt the Niro was the best which reassured us.
He and Ray conversed the whole way to Cockram Kia.
As impressive as Kara's accurate arrival time was the predicted range. We drove 561 km to our home in Golden Bay, with one top up in Blenheim.
Kara's honesty, diligence and enthusiasm were unsurpassed! Well done Cockram Kia.
Best regards
Lelie Sise and Ray Templeton
J.We just picked up our new Kia Seltos and couldn't be happier, we highly recommend Kara our salesperson she is a pleasure to deal with
J.Thankyou so much Kara, and the whole team at Cockram Kia.
This really is a no pressure sales Environment, purchasing a vehicle from these guys is not only stress free, it's actually fun. If your looking for a new car don't go past the team at Cockram Kia.
J.Great e perfect looking for a new car
m.Appointment process very good, staff promises were kept and on time, no problems at all.
Happy to recommend them.
M.Beautiful service with a smile and half Well done Staff Only went for a new key not s problem for cockrsm kia They are the one to go to With an immaculate show room to go they show the best
M.Super helpful, didn't buy car from there but went in to ask some questions and one of the sales guys gave me some free touch up paint. Stoked.
s.Very nice sales man, not pushing us into anything, good to deal with, recommend them any day
T.sales girl we struck was very helpful, (cant remember her name) helped us confirm the decision we made was the right one. Good to have that expertise advise
F.Great place if you need a car. The staff are great and not pushy like most car sale dealers.
G.Got the car serviced was done very well and a really good groom job will go back
J.Very pleased with the suvice to my car .
Very friendly stalf
T.We bought a brand new car we love it Kia Sportage
S.Very pleasant group to buy your next car from. Friendly and no pressure sales.
H.We had Matt as our sales consultant and he had great knowledge and humor.
L.Had major car problems. They listened and did a diagnostic tests to find out the problem. Took the time to listen and followed through..
I.Good service. Helpful staff. I love my Kia!
D.WOF completed on time and to budget estimate. Nice waiting space with coffee and nice, efficient and personal staff.
E.Very inviting and efficient will recommend especially if I get my car lol
K.Went there for Nissan service - their agency too. Well set up.
N.Great service from the front counter. Very friendly and had absolutely no problems at all
A.This is a great place to go for all of your motoring needs.
J.Teybwere ready nice to deal withand they help you to get into the car yiu wanted
A.Great place for Mum to buy her new car
M.I was treated very well on my annual service visit.Thankyou Cockram service department.
b.Sorry. Pressed the wrong button, didn't realise it had saved. Service was great. Thanks
C.They went out their way to make this happen easily.
R.Regular customer service for kia Sportage.
L.Plenty of vehicle choices, nice staff
C.Great place lovely people
D.WOF completed on time and to budget estimate. Nice waiting space with coffee and nice, efficient and personal staff.
R.Regular customer service for kia Sportage.
H.We had Matt as our sales consultant and he had great knowledge and humor.
b.Sorry. Pressed the wrong button, didn't realise it had saved. Service was great. Thanks
D.Friendly staff and look after my new Sportage
S.Very pleasant group to buy your next car from. Friendly and no pressure sales.
I.Friendly staff
K.Went there for Nissan service - their agency too. Well set up.
L.Had major car problems. They listened and did a diagnostic tests to find out the problem. Took the time to listen and followed through..
J.Absolutely first class service.
J.Honestly cannot remember even going here
I.Friendly staff
N.Very nice people.
D.Finally got the problem sorted
R.Very friendly
P.Excellent
B.Excellent service
P.Great service
D.Great service
J.(Translated) KIA MOTORS❤️
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