Reviews of Gazley. (Car Dealer) in Wellington (Wellington).
Gazley
Car dealer
Car dealer
Auto machine shop
Auto parts store
Car repair and maintenance service
Tire shop
Used car dealer
38 Kent Terrace, Te Aro, Wellington 6140, New Zealand
Description
Information of Gazley, Car dealer in Wellington (Wellington)
Here you can see the location, open hours, popular times, contact, photos and real reviews done by the users.
This place has good reviews, this means that they treat their customers well and you’ll feel great with their services, recommended 100%!
Map
Open hours of Gazley
Monday
8:30 a.m.–5:30 p.m.
Tuesday
8:30 a.m.–5:30 p.m.
Wednesday
8:30 a.m.–5:30 p.m.
Thursday
8:30 a.m.–5:30 p.m.
Friday
8:30 a.m.–5:30 p.m.
Saturday
9 a.m.–5 p.m.
Sunday
Closed
Reviews of Gazley
Recently purchased a late model VW which needed a full dealer service, checkup, new sparkplugs and aircon regassed with R14 gas. The team here are very experienced and provide lots of options including dropping you off in the inner city after delivering your car for servicing.
The team at Gazley Lower Hutt do a great job with servicing our motorhome. They are really helpful with any queries I have too. I highly recommend them.
Very friendly staff who made the experience painless and efficient. Nina Cameron was particularly helpful and understanding
We bought a car here a few months ago- the initial sale and purchase customer service was exceptional. Furthermore, we have popped back a couple of times to get a few things done and again, excellent customer service and follow up. Definitely will be our first point of call for any future car purchases.
I'd looked for long time for the car I wanted. I found it at Gazley. Jeff the salesman was great. He met me on his day off to show me the vehicle. I had a small problem after the purchase. Gazley sorted it out quickly and generously. Thoroughly recommended.
I give my Tiida there for service and they have done a good job. Will give in detail what needs to be done and if you want you can ask them to do the work if it's within your budget. It's all done online so it's easy.
Great service for my little Leaf. Received a quote up front. Fast turn around. Clear communication. Ready when promised. My tyres even looked shiny when I collected the car. Thank you Nissan.
Great after sales care!
After noticing an issue with our Skoda, post sale, sales manager Isaac took care of fixing everything and had us back up an running efficiently. He even had the workshop take care of a wheel scrape without our even asking.
Also the friendly groomer (Trevor?) helped us out by conveniently transporting our car during our busy working week.
Thanks team!
Super helpful sales & service team.
We have bought both new & used cars from them - honestly wouldn't go anywhere else in Wellington.
We are having an ongoing issue with our Jeep, but the team have been awesome with sourcing parts, keeping us informed, and importantly, keeping us on the road.
This is our first car buying experience in NZ and it was a great start! We interacted with Fergus, Shaun and Paul and it was an absolute breeze. They were well informed and receptive to our questions and concerns. Sure to visit again if in the market for another car. One satisfied customer!
Thank you to Ben from gazley who provided top notch service and went the extra mile to help me with my ford transit van ! Ben is friendly and approachable and kept me constantly updated with how everything was going . It was so easy to deal with him and it made the buying process so smooth . The after sales care is also 5 stars and I will definitely only buy cars from gazley after this experience ! Thank you
So helpful , brought a great car , will us again .
Awesome service and exceed my expectations they go the extra mile to give you the best possible experience, and they are experts have your VW serviced. Would definitely recommend to anyone looking to use them. I know I'll definitely be back. Thanks very much to the awesome staff at Gazley Service department I was made to feel like a VIP.
Bought a Jeep Compass from Gazley Wellington last week and it was an excellent experience dealing with them. Especially Jeff who I believe went above and beyond helping me with my purchase. Thanks to Jeff for responding my millions of texts that I sent him.
I did have a dispute with Jeep about the information on their website but as a dealer Gazley did a great job and did whatever they could do to give me a great deal on my new car.
Thanks to Jeff and Sid!!
I would definitely recommend Gazley as a dealer.
Thanks
Awesome place to service your car. I have been servicing my own cars for the last 20 years but use Gazley now because my Nissan is under warranty. Based on what I have experienced, I would definitely keep using them after the warranty is finished. They are extremely professional and so friendly, I know my car is in good hands.
Went in today to check out a few cars I'd seen on TradeMe. Spoke with Alex, he was great, not pushy at all, happy to just have a chat about their stock and what I was potentially looking for. Took a test drive, again no pressure just good service. Would be happy to purchase anything from them if it works out.
If you want to understand what it takes for a car dealer to make a loyal customer, buy a Nissan and bring it here for servicing. Rex and the crew are the best - sold!
I can not recommend Marwaan and the team at Gazleys Wellington enough! The experience from start to end was amazing. I live in Lower Hutt and had been searching for my new car for weeks with no such luck, much due to uncomfortable visits at other Lower Hutt dealerships. I had found the vehicle and colour of interest online at both Brendan foots in Lower Hutt and Gazleys in Wellington city. Early Saturday morning I made the executive decision to go into the city before work and have a look at the car at Gazleys, and was so glad I did. I was greeted with the warmest of welcome by Marwaan. The process that followed was so helpful, informative, pleasant, and easy. I left for work excited about my possible new purchase. The following day Sunday I went through with my booked visit to "BF" ( Lower Hutt competitor's) to honor my commitments. To say it was an anti climax is an understatement! The sales manager was dismissive, arrogant, and plain rude, I was but an insignificant number to him. If Gazleys was open on Sunday I would have been back like a shot. Monday couldn't come soon enough. First impressions make the world of difference and if the 2nd time round is just as good if not better you know your in the right place! Marwaan sold me a beautiful new car that day, a day between my first visit and purchase and that was only because I had work and they were closed on Sundays. The incredible thing was the care didn't stop at the transaction. Marwaan went out of his way the next day, to pick me up in Lower Hutt and save me the hassle of finding a second driver to take my newly plated baby home! (not to mention Marwaan working some magic on me getting fave numbers for my new plates bless him!) Then to arrive to a cleared out show room with a sleek black sheet draped over your car with a giant red bow and personalized sign, was next level vip treatment and super sweet! Marwaan and the team at Gazleys don't do things in halves! I am forever greatful for the outstanding experience and would recommend nowhere else! You guys take the cake in my mind and Gazleys found a keeper with Marwaan he's a top bloke!
Thank you once more Marwaan, Hendrix, and the team at Gazleys Wellington! Your awesome! I will be back!
We went into Gazley to test drive a car and bought it that day. Steve was a very polite and nice salesman - a refreshing change in a car dealership! - they offered a good trade-in price and had a discount on the new car. A very positive experience and would recommend to everyone.
I've just purchased a Nissan Leaf through Gazley Motors and while the sales experience was great, what's really compelled me to write a review is the amazing service received by the admin staff - Sacha Hall. What a superstar!. She was incredibly efficient, accurate, speedy and super friendly. Good admin is really hard to find so totally look after her!
Bought my first brand new Qashqai through Murray & Gareth. I'm very happy with my first car. Overall I found Murray & the team to offer excellent customer service. The whole experience with Gazley was positive and pleasant. The most difficult part was actually deciding which colour to go for :) I would recommend Gazley if you are looking to buy a brand new car.
Went Gazley last week, met Josh then had a test drive... loved the car and got it this week! It was extremely easy to communicate with Josh and the owner. Trust will have great follow up service as well. Thank you Josh!
I recently had a major issue with my car which was going to result in a rather large bill for me. Shaun did an amazing job of facilitating a deal between VW NZ, the dealership and myself which I was extremely happy with. Awesome customer service.
Top dealerships(multiple), great vehicles with exceptional service. These guys actually remember names and call you back (service & sales).
Sales is by people that know the products, cross sell franchises because they analyse your needs. They will call you in a couple of years and ask how it's going.
Service isn't cheap, but when they make sure it's fixed, its clean , you understand what's required/done, you care but you pay !!
Bought a Royal Mail mini van model off trade me. Fergus was the guy I was speaking to, very awesome to deal with. Model was well packaged and arrived very quickly. 11/10 for service, very happy with model. Thanks again 5 star service. ⭐️ 🥇⭐️⭐️⭐️⭐️
After 2 tyres going flat today I was told by Tony's to get my VW towed there to get fixed as they were sure they had my make of tyre. Only to get towed there and told they didn't. They then told me If I wanted to get back on the road they said it would mean 4 new tyres costing at least $240 each plus labour. Thankfully the lovely Dave had my tyres and was more than happy to assist. I then got my car towed again to Gazley. I got there 5 minutes before close and the team went out of their way to work late to get the new tryes on and the car all fixed and only charged me for 2 new tryes not 4. The guys saved me at least $500 today and went above and beyond. I couldn't recommend the team enough. I can't thank them enough
I have just edited my rating from just 2 stars to 4 stars. After my scathing review (see below) I was contacted by generic email to offer feedback. I did 😊 Within an hour I was contacted by the service manager who was mortified by my experience. He couldn't have been more genuine or helpful. He's instigated changes to their systems and has replaced the pollen filter and Brake fluid for free by way of an apology and I have to say I will use them again now. I also believe that if you had a bad experience in the past let them know and give them a 2nd chance to prove they do care. I was impressed with the follow up but of course would have preferred not to have had the "fight" in the first place.
Very friendly but reality did not meet my expectations which were set using their online booking system. The "while you wait" option translated to a 5 hour turn around! All was sorted in the end but it felt like a bit of a fight rather than a smooth experience. Add to that the hidden surprise extras of pollen filter, brake fluid and wiper blades my $180 quoted service and WOF for an e-Golf soon bloated into $450 semi aggressive sales pitch. I was firm and kept the service to $250 after having to buy wiper blades from them (or they would fail the WOF despite me finding no fault with the existing blades when using them the previous day) Needless to say despite the outward friendly nature of the service staff I certainly will not be using their services again.
Professionalism is second to none. I’ve been very impressed with the service at Gazley. I bought my Jeep at Field days in Hamilton yet Gazley has been ever so helpful with servicing. If I were you I wouldn’t do business anywhere else.
Great team who have provide expert service and advice. I have purchased a handful of new vehicles from Gazley's over the last 5+ years. Aaron M has been great assistance each and every time.
A nice unpressured experience. Craig kept a good dialogue up with me throughout the process of buying a car and never put any unwanted pressure on. Made the decision to buy so much easier. He remains very happy to help after the sale, which is very reassuring!
Resolved the issue with my car however seemed quite expensive... feel like I should have shopped around before booking it in so that's on me. The invoice was not clear in breaking down the costs of everything and no such mention of labour costs at all which given the price seemed to be the bulk of the bill.
Just brought a Golf R off Gazely in Wellington via Craig Anderson. Service was the best and the trade in and sale process a breeze. This is my third dealing with Craig and each time has been excellent!
We have purchased 2 VWs and 2 Skodas off the lovely team at Gazley. Have bought both new and used and always been please with my purchase and the after care service. The team are friendly and very helpful.
Amazing service, even gave the vehicle a clean and wash for free. Managed to reduce my bill and made my Christmas! They are great. They are certified for both Nissan and VW and maybe more?
My VW Tiguan R-Line was in for its first service last week. I'd had a warning light show up the week prior and the team at Gazley called me in for a temporary fix prior to the service. So helpful. Service was a breeze - efficient and easy for me. Thanks Team Gazley!
I called to enquire about a part for my car and said I'd call back when i was ready to order it. The guy I spoke to the first time was great, the guy I spoke to when I went to try order the actual part was nowhere near as helpful. He kept asking the same questions I didn't have the answer. He said he'd call me back and never did, and the next I heard was my part had arrived that I wasn't even aware the order had been put in for? Got the part but the lead up was... An adventure.
Had a great experience working with Russell McEwan at Gazley Volkswagen to purchase my new VW Polo. Russell’s friendly and knowledgeable approach made the process very easy/stress free, and I appreciated that he took the time to follow up once I had taken possession of the car to ensure I was happy with everything. Highly recommend popping in to see Russell if you’re looking for a new vehicle.
The team at Gazley Wellington where amazing, Jeff, Ash and Paul made it so easy. Definitely the best service I have ever received. Would highly recommend them to anyone looking to buy or finance a vehicle.
I have recently bought the new Nissan X Trail from Gazley Wellington City and must admit the service provided by Murray and Gareth was excellent. They have shown interest in my requirements and keen to share options and delivered neat and tidy car.
Thanks, Murray and Gareth for a great trade. Best of luck!
Regards,
Hemant
Got our New Qashqai today, very happy with the car. Shaun's very accommodating and has very good customer service. Would recommend this company if you are looking to buy a brand new car.
Great service - Isaac and Sid were very helpful and answered endless questions. We were encouraged to take our time with the test drive, and, when we decided to buy a Skoda Karoq everything was efficiently handled. Highly recommended.
*** Edited: Since creating the review ive received a call from the manager who was very polite and has apologised few times for the attitude of that particular sales guy. He assured me that he will have a chat with him and that the incident was one off... Hey its great that the managememt does care what customer's experience is like. To such attitude I will increase from 3 to 4 stars. The fact that I had such experience it can not be forggoten but no one else will/should have the similar treatment. ***
The car selection is good, not much under $20k and so is the attitude of the sales people that dont want to deal with you if they don't smell a sale. So it gives you even more joy to buy from the one that was respectful enough to spare few minutes with you not knowing that you came with cash and an eye on one of their vehicles. It almost make me wanna say too bad that such a great brend is presented by such an attitude of the car sharks. Since there is no competition we have to put up with it. Oh the admin guy topped it up made me wanna cancel the sale but the wife really wanted the car so I had to byte my lip few times. Wish I had something more positive to say but when you pay top dollar for car and you dont get the service to match I guess you get to feel the way we do at the moment
Very professional dealership and service facility. Staff very helpful. But.... my gripe is that when I booked the vehicle in for a service I mentioned it need a part ordered in to be fitted at the time of the service. That was not done. Part was not ordered so I had to take vehicle back again to have the part fitted once it was ordered in. Wasted my time
They have a great collection of cars.
We have just picked up our second Nissan Qashqai from Jeff, and we love the car, because our customers do. The staff at Gazley are friendly no matter what brand your looking at. I do recommend if you looking at buying a vehicle, go and have chat with the Gazley staff and see what they can do for you too.
I've purchased a new Skoda Karoq from Gazley Motors and received great, professional sales and finance from Issac & Shaun. these gentlemen got us into the vehicle we wanted and needed for our family. highly recommend . Thanks Guys
I bought my Fiat Arbarth 124 Spider new from their European showroom on Kent Terrace a year ago. I was given a $5K discount, and they were really helpful when, unfortunately my factory wheels were stolen. And just recently I took my car in to their service department for it's first annual service. They were friendly and helpful and were done in a matter of hours. The cost was reasonable, and they even gave me a brand new VW Polo as a loan vehicle for a nominal $20 charge. They have also given me a trade-in evaluation free of charge, and let me take the latest VW Golf TSI for a test drive while I was waiting. Certainly my next car will most probably be a Gazleys one and I will continue to have my car serviced with them. NB, they also had a range of luxury European sports cars for sale including a near new Lamborghini and McLaren and the latest Ferrari California (only $140 odd K brand new!). Always worth a window shop when in town 👍😁
I had my Nissan Navara recently diagnosed and repaired at Gazley Nissan.
The fault was not an easy initial repair and while the vehicle was purchased privately and not from the dealership, Gazley Nissan offered excellent service to find and repair the fault.
This level of service from a service center is refreshing and not easy to find these days.
I would have no issue recommending Gazley Nissan and look forward to doing future business.
Thank you
I recently took my car here for a WOF and service. I normally dread going to the mechanic because I never know if I'm going to get ripped off or not, but this time it was such a pleasant experience. The team really look after you, and they know their way around a VW. Wish I had thought about going here sooner!
Recently purchased a 2015 Jeep Wrangler (unsighted) recently from Gazley. Great experience and recieved a great trade in on my old jeep. The team @ Gazley kept me informed and were honest when describing the vehicle. They also organised the transporting of both vehicles between Wellington & Auckland. Very happy with the vehicle and is everything as described by Jeff from Gazley Motors.
The Team at Gazley , Mercedes Benz Wellington , are simply the best . Gareth and his team , Josh and Avi , are amazing. Nothing was a problem, They delivered as promised an exceptional service and follow up . Such a pleasure to meet you all . A truly outstanding experience. Thank you .
Nigel and Atousa Robinson
Fantastic service and great advice from the Sales and Finance team. Would recommend this dealership to anyone.
Hi highly recommend Gazely Motors and especially Sheng Lu for looking after us both in the purchase of our new car and sale of. Sheng was awesome to work with, very honest and very professional. Thanks Sheng and Gazely Motors!!
Good experience from all at Kapiti.
The service here is absolutely fantastic. This dealership looked after us really well, we couldn't have asked for anything more.
We were passing through wellington and needed our car looking at. Found this place and we're really pleased that we did. They had no space available but were very understanding of our situation and squeezed us in. I can't fault anything about the service that we received, I only wish that this was our local garage!
We purchased a new vehicle with the help of Reagan at Gazley. Five star service from the time we walked till the time we drove out in our brand new car. We had a couple of other cars in mind, but it was the treatment from Reagan that really swayed us to purchase from Gazley. If you're looking for a new car make sure you talk to Reagan @ Gazley.
In the unforgiving realm of automotive satisfaction, where the pursuit of driving pleasure meets the battleground of customer service, Gazley Alfa Romeo emerges as a triumphant gladiator. Nestled in the heart of vehicular excellence, Gazley's service is nothing short of a symphony for the discerning Alfa Romeo owner.
Picture this: You walk into Gazley Alfa Romeo, and the ambiance resonates with the purr of finely tuned engines, a melody to the ears of any Alfista. The staff, akin to automotive maestros, orchestrates a seamless symphony of service, catering to every need with the precision of a pit crew at a Grand Prix.
As an Alfa Romeo owner myself, I wholeheartedly endorse Gazley. Their commitment to excellence transcends the mundane, elevating routine maintenance to a balletic performance. The personnel, akin to automotive sommeliers, guide you through the intricacies of Alfa Romeo ownership, leaving no query unexplored.
In the realm of automotive custodianship, Gazley Alfa Romeo stands tall, a bastion of unparalleled service. To those seeking automotive nirvana and unmatched care for their Italian stallions, Gazley Alfa Romeo isn't just a dealership—it's a sanctuary for the Alfa Romeo enthusiast.
I purchased a new passat tsi R line for my wife from Gazley at 2015, then changed to new passat 176 bi tdi 4motion model this year. I have to say Gazley is the best dealership to deal with in Wellington. From sales to service department, they are very professional, simply higher level than other dealership. Especially David at service department, he is friendly, helpful, knowledgeable. Compare the experience at other main dealership, Gazley will be always my first choice to go.
Highly recommended, the guys here know how to treat people , I just bought a new vehicle and the team here made it so seem less . No pressure to buy fantastic service and very informative. Tyler, Bill, and William know their stuff.
Reg was extremely helpful and easy to chat to, nothing was too much trouble. Shaun assisted with all the detail even assisted in updating our insurance.
Well epic sales rep Mitchell McGregor 👏 almost sold us a car on the day but not quite only because the misses is hard to please but apart from that he was damn good 😉. Will go back once she gets her s##t together. 😏
Great service again from Gazley's service department, first occasion in Wellington and this time in the Hutt. Possibly the same service manager on both occasions somehow but the whole team have been excellent.
Purchased through TradeMe. Accurate description of car and very happy with car purchase. Excell service and follow up. Highly recommend salesperson Gerard
This an excellent company to buy from The dealer Hayden is amazing , helpful, understanding ,honest and informative
Pre and post sales taken very seriously and offer the best all round buying experience and I have bought many Would happily buy from them again.. Dr alan Papert
Fantastic selection of cars, great service and all round top staff! (and yes I love looking through the window at the Mercs, Ferrari and, once in a while, a Bentley!)
Gazley have been amazing. Fantastic after sales service. Friendly staff, and can’t do enough for their customers. Would highly recommend. Thanks guys!
Can be difficult to book in short notice. Expensive hourly but you know your getting the best service for your car of supported brands.
Test drove the new Nissan Leaf, Murray couldn't have been more accommodating or helpful. Great experience.
Very good, prompt sevice. Staff have endless knowledge or cars. Great prices at the end of the month or financial year.
Thinking of doing something for the future of your grandchildren, take a look at the new EV and Hybrid cars at Gazley Motors, friendly, informative, and patience in explaining new technology and expert assistance.
Really enjoyed working with Bill very helpful, knowledgeable about his vehicles, not high pressure nothing was too much trouble, really recommend them - top notch
Buying a new car is always an experience. These guys make it a great one. Thanks to Marty, William, Oliver and others.
I have recently purchased a new vehicle from Gazley and was highly impressed with the professionalism and responsiveness of Jeff Edwards and the sales team.
Brilliant service, courteous attention, a great result for my Nissan Leaf software upgrade. Many thanks.
The Gazley experience for service is top class. Over the years they have serviced all the family cars and are great at what they do
Great service when I bought my ute from Bill. Couldn’t do enough for me and was helpful throughout. Highly recommended 😜
Test drove the tiguan today, great experience Reagan was a great help and very accommodating!
Great experience at VW
Good selection of high quality cars- friendly , helpful staff
Really friendly staff, very helpful and knowledgeable about their vehicles and all the options available.
Great service.. The guy who did my WOF test(Nisala) , and the front office guy was friendly and was willing to treat the customer well.
Friendly service department. Parking is always terrible around that area. No complaints, they do good work as expected.
Just checking to see if our car was ready. Good staff
Me and my husband recently bought car from them. 10/10 rating for customer service. Thank you Shaun and Steve.
bought a Nissan off Reagan Brown. perfect service. Really great interaction. appreciate the communication. thanks.
I would like to say thanks very much for STEL MANOLAKAKIS for the fantastic service fast and easy to deal thank you again
Alberto
Great service! Provided coffee and Wi-Fi while they fixed my car
Really genuinely good people, friendly, helpful ang sincere. Great experience, will defo use again.
Great service, friendly staff, accurate quotes, high quality work - definitely recommended!
A pleasure to to do business with them. The appearance of the owner of Gazely at the moment of handover was a nice touch.
Very professional but expensive got charged 146 dollars just for them to have a look at 2 problems with my vehicle and tell me what’s wrong
I went to Gazley to buy my new car and a guy came to help me and helped me to get the best deal for my brand new car
A very good experience from service today. Job completed early for me and a wash was offered.. Thanks
Top service team.
Excellent service. Supportive staff and knowledgeable. Happy with results.
Great service. Good range, very helpful staff that go over and above to help.
Great selection of vehicles and very helpful & knowledgeable staff
Great service from Shaun. Very accommodating and helpful service manager.
Awesome service, friendly staff and range of vehicles.
Alex was excellent! Great test drive and superior service
Initially a few issues with the service and product, but eventually rectified.
Beau was very helpful, great range in stock.
Good selection of late model cars. Friendly staff.
Friendly and lovely staff, nice cars for sure :)
Fantastic and friendly environment. Would highly recommend visiting and meeting the team.
Good experience of the service that can be provided. These guys have it.
Really excellent service for VW parts.
De shiz i asked got done. Tots chaffed brah. Lit work fam, lit work.
They sell nice new continental cars!! 😀 😉
Van needs lots of work...... probably it will take about 6 days..
Lots of choice and sales staff are helpful without being pushy.
Great service from sales through to vehicle servicing
Very friendly and helpful service from Mati & Mitchell
Great service from a very reliable team.
These guys are super helpful. Highly recommended
Nice friendly bunch, who are always willing to help.
Brilliant service, and wonderful customer relations.
Always great service and lovely staff.
Great Car Dealers,Top Range of Vehicals
Great Nissan dealership says it how it is no hidden costs, great friendly staff will be doing business in the future definatly happy with the New Navara 👍🏻😎
Great service. Friendly and efficient
Amazing service and reasonable prices
Very friendly & knowledgeable staff.