Reviews of Europcar Auckland City. (Car Rental Agency) in Auckland (Auckland).

Europcar Auckland City

317 Reviews

44 Comments

Car rental agency

Van rental agency

73 Shortland Street, Auckland Central, Auckland 1010, New Zealand

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Description Map Open Hours Reviews Contact Photos

Description

Information of Europcar Auckland City, Car rental agency in Auckland (Auckland)

Here you can see the location, open hours, popular times, contact, photos and real reviews done by the users.

This place has good reviews, this means that they treat their customers well and you’ll feel great with their services, recommended 100%!

Map

Open hours of Europcar Auckland City

Monday

8 a.m.–4 p.m.

Tuesday

8 a.m.–4 p.m.

Wednesday

8 a.m.–4 p.m.

Thursday

8 a.m.–4 p.m.

Friday

8 a.m.–4 p.m.

Saturday

8 a.m.–12 p.m.

Sunday

8 a.m.–12 p.m.

Popular times

Monday

8
9
10
11
12
13
14
15

Tuesday

8
9
10
11
12
13
14
15

Wednesday

8
9
10
11
12
13
14
15

Thursday

8
9
10
11
12
13
14
15

Friday

8
9
10
11
12
13
14
15

Saturday

8
9
10
11

Sunday

8
9
10
11

Reviews of Europcar Auckland City

O. W.

Amazing service and fairness from this co when dealing with an incident where somebody ran into the back of me, they could see it wasn’t my fault but that doesn’t always mean much to rental Co’s. Will definitely just rent from these guys now they earned the loyalty 👍

H. G.

cars provided vary widely, at competitive rates. But the service must be accelerated again, I wasted a long time in this place. The staff there are friendly and helpful enough. The place is also easy to find even though I first got to this place. The car I rent quality is very satisfactory

D. D.

The vehicles are luxurious. The prices are amazing. The booking process was easy and pick up and drop off was a breeze. Whoever was working on 16/01/2021 at 11am needs a raise. I was hostile because the vehicle i wanted wasn't available and she handled the situation with patience and grace. I left much happier than when I arrived. I'll only use this company in future and I've already recommended them to anyone who will listen. It was a very positive experience for me.

P. R.

Hired a large new diesel car and it was economical with great ride.

T. A.

Fantastic service and support. We use them regularly for out of own business travel

S. G.

I've had some poor experiences at this Europcar but my most recent hire was awesome. the car was ready for my pickups and the documentation done. I'd booked 24 hours earlier and even got a sweet upgrade. very happy, these guys are really trying hard to make their customers happy.

M. N.

You book everything on line but then it takes 30 mins to do it all in the agency. Doubling the workload, typing your detail in from your licence and then scanning it, doubles the work. Car was not clean outside but the weather and city dust was a factor. Staff were friendly and kept their professional faces on. Why book online when you have to go through it in the agency. Surely they can come up with a better option. Just to make it easier for the staff and customers.

M. H.

The experience here was good except the line was quite long. It took over an hour to actually get the car. The car was adequate for what we ordered and clean. No real complaints except for the ridiculously long wait.

Two girls in here couldn't be more helpful! Great experience especially as it was good Friday. Asked if we could have a slightly bigger car than booked and they went above and beyond to get us one even though they were slightly limited on cars available. Much better service than we received on the South Island with Europcar. Thanks again guys!

S. K.

We have rented from Europcar nearly every time we've travelled for the last 15 years. And this station has a really nice staff. However they are getting a little pricey. So our last rental was from Thrifty (Wellington to Auckland) and we were very pleased.

I rented a mini cooper from these guys, loved the service. The car has a new cars smell, the guy working there was english, from Wales I think. He was very helpful and kind, showed me around the car, taking time to explain all of the buttons and systems in a mini cooper.

C. C.

5 star service and nice model cars. Ended up hiring the Holden Captiva for our trip to Tauranga. Drove like a dream. Highly recommend Europcar and their helpful staff. Thank you!

T. W.

Booking was easy. Car very nice but low in fluids and tyres needed inflating. Poor radio reception as aerial appears to be missing! Drives well and has gotten us all over North Island.

J. K.

Very busy at the time of pick up. However to be expected given middle of the Christmas holiday period so plenty of tourists picking up cars. Ultimately when served it was a quick and easy process.

C. T. B.

Best car service eva. Jaz would have to be the best customer service supervisor/manager ever. Nothing was a problem. Thank you Jaz

J. H. (.

The staff is really helpful and they have quite good options of car. Still, it's a bit expensive compared to the other on the area.

M. L.

Very quick and efficient service at the counter, with no nasty surprises (extra insurance, old car etc).

E. P.

Swift and professional. Got an upgrade and are extremely happy with our car.

H. C. (.

Awesome customer service but sad to know about under 25 policy for SUV's .....

G. H.

Good service and easy access from downtown Auckland.

S. J. V.

Always #FirstClass #EuropCars #Service #Thanks #KiwiSteve

M. Z. M. A.

Excellent

K. Q.

Good place to rent car

T. M.

Good location, easy to deal with

m. l.

Awesome service

J. C.

Stuff was helpful, good location

K. P.

Car hire

C. M.

Great!

S. S.

Good service, thanks

R. K.

Clean and good price

Friendly, helpful staff

S. M.

Super service!

(Translated) Lack of clarity on the booking process This is not explained clearly when renting remotely (internet), but vehicles do not cross from the North Island to the South Island (and vice versa). As a result, it is necessary to allow the time to leave the vehicle on board and the time to pick up a new vehicle on arrival. This information is important because it means you do not need to reserve a seat for your vehicle in the boat that makes the crossing possible. (reservation is not refundable and I paid the price!) (Original) Manque de clarté sur le processus de réservation Ce n'est pas expliqué clairement lors de la location à distance (internet), mais les véhicules ne traversent pas de l’île du nord à l’île du sud (et vice versa). En conséquence, il faut prévoir le temps de laisser son véhicule à l'embarquement et le temps de récupérer un nouveau véhicule à l'arrivée. Cette information est importante car elle signifie que vous n'avez pas besoin de réserver une place pour votre véhicule dans le bateau qui permet de faire la traversée. (réservation qui n'est pas remboursable et j'en ai fait les frais !)

(Translated) Without complications. Car was almost new. Slight communication problems. (Original) Ohne Komplikationen. Auto war fast neu. Leichte Verständigungsprobleme.