Reviews of Apex Car Rentals Napier Airport. (Car Rental Agency) in Napier (Hawke's Bay).
Apex Car Rentals Napier Airport
111 Main North Road, Westshore, Napier 4110, New Zealand
Description
Information of Apex Car Rentals Napier Airport, Car rental agency in Napier (Hawke's Bay)
Here you can see the location, open hours, popular times, contact, photos and real reviews done by the users.
This place has good reviews, this means that they treat their customers well and you’ll feel great with their services, recommended 100%!
Map
Open hours of Apex Car Rentals Napier Airport
Sunday
8:30am–5pm
Monday
8:30am–5pm
Tuesday
8:30am–5pm
Wednesday
8:30am–5pm
Thursday
8:30am–5pm
Friday
8:30am–5pm
Saturday
8:30am–5pm
Reviews of Apex Car Rentals Napier Airport
C.Good service, from online booking, to pickup car until dropping the car and keys. Will surely use apex car again when going for holiday trips!
E.I'm divided as to whether to give 5 or 1 stars.
We had a problem with our hire car as we were approaching Napier (wiper blade flew off while in use), brought it into the Napier office where we were seen to immediately and the car was assessed straight away. As it couldn't be fixed immediately we were given a replacement (a newer model which was very nice) and were on the road again in no time. Everything was effortless, quick, with efficient friendly staff. Would have been definitely 5 stars, if that was my only interaction with this office.
It does seem that service is very dependent on which staff member though, as I spoke with a very unpleasant man on the phone later. I called to enquire about a charge for refuelling - we'd been advised there wouldn't be a surcharge for refuelling because of the situation, just fuel costs, but based off the fuel we'd bought previously (and the prepaid fuel costs I asked about on hiring) it looked like we had been charged a surcharge. The man was argumentative and kept repeating at me "you have to pay for the fuel", "we told you you'd have to pay for your fuel", etc. without attempting an explanation. Eventually he appeared to lose his temper and practically shouted down the phone about all the things they'd done to help us and everything we'd done wrong, finishing with "and we refuelled it and didn't even charge a surcharge!" - finally giving me the answer I'd been seeking for the past 5 minutes. Unfortunately it seems that professionalism and good service is the exception not the norm with Apex, as we didn't have a good experience with their Christchurch office either.
A.Good service from friendly staff. The car was in good condition and the price was very reasonable. Be aware of the office hours when you book or else you may not get the free shuttle to the airport.
M.Excellent company great service great rates. Will use again if needed.
R.Helpful people, well presented cars. Prices reasonable. All good.
D.Awesome customer service Jess you are a star, thanks for sorting our car rental and ferry tickets last minute. And thank you for the upgrade. Will definitely recommend back to my friends and family to hire from Apex (:
D.From being picked up at Napier Airport to getting the car, then return trip to the airport. Extremely customer focussed. Relaxed and very helpful. Not the cheapest!
M.Great people. friendly and efficient. no fuss. explained everything clearly. will definitely use again. other rental companies could learn from these people.
M.What absolutely great service. Jess you are awesome . Thank you. Will definitely recommend you guys and use your services again. Many thanks once again!! Marama .
D.Another excellent experience with Apex. Car was clean and in good condition. Jess was helpful and friendly👌
S.Great service, but more warnings about after hours requirement to get a taxi would be good.
E.Very good service and pricing. I was a little apprehensive about them not being located at the airport, but shuttle service was seamless.
W.Always use Apex, I've hired a car from these guys every 6 months for the last 4 years, never a problem.
J.Really Great modern clean cars, great service all round
M.Great service & a good value deal. Thanks Apex!
C.Always like Apex customers service price and people they make it very easy
D.Friendly staff car was ok would've liked a diesel
S.+ Friendly staff
+ Good prices
- Often run out of cars over the weekend, book early
C.Awesome friendly staff.
J.Good cars , good service more expensive than in Auckland
J.Excellent staff here, no problems at all
j.Great service, great price too.
B.No hassle, straightforward, flexible & just plain nice!
n.Friendly staff. Good price . Happy !!
r.Very happy with the service
B.It was a good vehicle.
V.Friendly amd efficient staff.
F.Great hassle free place to deal with
J.Easy to book and would use again
C.Such a dedicated staff!
P.Fast and friendly service!
M.Easy pickup. Fast and efficient.
P.Great service and friendly
J.Nice people so helpful
M.Excellent service
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