Reviews of Hitch Car Rentals Queenstown. (Car Rental Agency) in Queenstown (Otago).

Hitch Car Rentals Queenstown

142 Reviews

97 Comments

Car rental agency

Car leasing service

Car rental agency

9/222 Glenda Drive, Frankton, Queenstown 9371, New Zealand

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Description Map Open Hours Reviews Contact Photos

Description

Information of Hitch Car Rentals Queenstown, Car rental agency in Queenstown (Otago)

Here you can see the location, open hours, popular times, contact, photos and real reviews done by the users.

This place has good reviews, this means that they treat their customers well and you’ll feel great with their services, recommended 100%!

Map

Open hours of Hitch Car Rentals Queenstown

Monday

8:30 a.m.–3 p.m.

Tuesday

8:30 a.m.–3 p.m.

Wednesday

8:30 a.m.–3 p.m.

Thursday

8:30 a.m.–3 p.m.

Friday

8:30 a.m.–3 p.m.

Saturday

Closed

Sunday

Closed

Reviews of Hitch Car Rentals Queenstown

Good rates, fast efficient staff. No frills. Just what you want.

M. T.

Booked day before for a one day hire online. Everything went great. Took awhile to find a car rental which would let me hire for the next day so was very happy with that as I had an emergency. Staff were lovely, but had a bit of a wait for my car as it was being washed. So got the rental half an hour later... Given I was picking up from their offices and not waiting for a pick up at the airport. Other than that it was great. Place gets real busy, so might help to go a bit early when picking up or dropping off...

J. W.

cheap, affordable car rental company. Easy to use and no hidden costs (other than voluntary insurance) Only issue was the fact they wouldn’t give us a better deal during the COVID-19 level 4 lock down and we were a bit stuck with the car, with no office workers or drivers to collect us from the rental office and return us to the airport. Would recommend again, just not during any worldwide pandemic

L. S.

The whole process from airport pick up to collecting the vehicle was easy. The staff were friendly and efficient and the Mazda 3 was a great little car for 2 people including golf clubs. The return was equally easy with prompt delivery back to the airport. The rates were much cheaper than most competitors. I would definitely recommend Hitch Car Rentals in Queenstown.

B. L.

Staff are very friendly and easy to deal with. Even though vehicle that we got is already 4 years old, it is in good clean condition and still drives like new. The car is actually the same car that we rented from another company when we last visited Queenstown Nov 2015. What are the odds. 😊 Pick up from airport and back is quick and easy. Forgot something in the car and they immediately delivered it at the airport in 15 minutes. Value for money and definitely at the top of my list on our next visit to Queenstown. 👍

Booked 2 cars during my trip, a SUV and a people mover. Both cars are great and comfortable, and most importantly they are really value for money! The only inconvenient I faced was locating the phone in the airport to call the shelter pickup. You will have to exit the terminal to locate the phone. Will definitely book from Hitch again when I come Queenstown again!

M. W.

The Queenstown team at Hitch rentals were amazing. The car was exactly what we needed for our holiday. The young lady who picked us up and dropped off was knowledgeable very friendly and efficient. 10 of 10 rating.

A. J.

Hitch is a nice and easy car rental company to deal with. I did all my booking online and when we arrived we called them and they sent a vehicle to pick us up at the Airport to take us to the depot and pick up the car. When dropping off the car, the same process. Strait forward and fuss free. Cost was good and the car was in good condition and clean. Overall a very good experience.

S. P.

Competitive price. We rented a Toyota Vitz and there were 4 of us. The car was clean and managed to take us to our destinations without any issue. The staff are also good. Shuttle from the airport for little bit of extra fee. They have a clean toilet in their office.

A. C.

Cheapest rate for a 23-day full insurance car hire of any hire company in Queenstown. EXCEPTIONAL customer service: responsive, friendly, helpful - above and beyond. The car (oldish Nissan Tiida) was clean and easy to drive. Free airport pick-up/drop-off was the icing on the cake. I'll never use another NZ hire car company again. Thanks Hitch!

S. O.

Hired an AWD for getting the family up mountain roads. Pickup from airport worked well. Friendly staff and great service. Very happy with the vehicle. When we had a flat tyre at a Skifield in the late afternoon they arranged to swap the vehicle for us that evening so travel plans the next morning were not disrupted. Overall service was absolutely superb, the two vehicles we had were great, and the price was excellent compared to competitors. I would happily rent from Hitch again and would strongly recommend them.

J. P.

Really good company to deal with. My flight from Oz to NZ was cancelled. Contacted Hitch by chat message and confirmed I wouldn't pay more to collect the car at a later time. Staff at Queenstown very clear and helpful and handback and trip to Auckland airport very fast. Nice car, no trouble whatdoever. Thank you!

M. L.

Car had a few k’s on it but was a good runner, with no problems. Only negative is that the cars ent/radio system was in Japanese, as an import. Didn’t wait long for transfers, to and from airport. Customer service was expected waiting time, on car checks etc when picking up and very efficient and smooth, checking car back in. Would hire again from Hitch

R. F.

The car we hired was superb!! Perfect in every way, size, performance and cost. Shuttle to and from airport worked fine, their office in QT was basic, but still efficient!

F. Y.

Competitively priced car hire. No real issues encountered at all with the Nissan Tiida (Not the best looking car, but I am no position to complain at the price point) Does the job of getting you from A to B well (the main thing that really matters!) and drove remarkably well given it's age. Pick up procedures straight forward and speedy enough on this particular occasion. A bit of wait for Shuttle bus at airport, next to no waiting when heading back to the airport. Queenstown Rental location space is tight and very congested. (Had to wait to drop the car off, not an issue on this specific occasion as I was early for my flight). Potential gotcha is that even the zero excess insurance doesn't cover overhead / underbody / hail damage (This didn't appear to be stated in T&C's on Website nor online booking, only saw it on the PRINTED agreement at time of pick up) Overall, I was pleased with this hire experience and will no doubt consider Hitch again given the very attractive price point and the low price for the zero excess insurance option.

C. N. N. C. R. -. N. T.

Missed adding notes in previous review. Whilst Hitch Rentals is not close to the airport for collection - they do have their own free service shuttle to take you to and fro from the airport to the Hitch facilities. If your budget is tight I highly recommend Hitch Car Rentals. We drove around Queenstown to Wanaka return several times on our 5 day stay - we drove a sedan- was very confortable and nice to drive. The vehicle was in excellent condition. Everything at the ready if we were to incur a breakdown or have an accident. A no brainer - Call Hitch today. Christine

Z. A.

We loved our Mazda Demio! Really good car to travel around with and the staff went above and beyond with any questions or wishes we had! Would definitely use hitch car rentals again! Thank you so much for everything!

G. M.

They picked us up and took us to the airport, we only wait 5 minutes for the ride! The company is very reliable and the car we rented was great - the prices are good and they have three insurance options. The staff are very friendly!

B. M.

Great prices and hassle-free service from a company that isn't so well known. Car was not in the 'brand new' category but I'd have no hesitation renting again from this crowd, even though I'd not heard of them previously. All good!

V. M.

Great prices, decent cars and Friendly staff! Had a great trip with Mazda Verisa. Please add updated music systems to all your cars - some still ask for CDs. Bluetooth would really make the service more amicable.

t. w.

Amazing service, and super affordable! Waited past 8pm to pick us up at the airport. We even got upgraded! Thank you sonny and hitch team Queensland! Highly recommended.

N. M.

The process of hiring a car through Hitch was super easy. We saved heaps, it was really close to the airport (there’s a free shuttle to and from the airport) and everything was a breeze. Will definitely use Hitch again.

j. p.

Had a good experience with these people. They're a 5 minute drive from the airport but someone will come and pick you up. Keep in mind they most likely will not have snow chains if you've pre ordered them. Otherwise had no troubles

A. T.

I would of rated 5 but one thing bugged us and its quite an important thing. Upon flying into queenstown we did what we were meant to and call Hitch when we got our luggage. They said they were 10 to 15 minutes away. At 15 minutes no one turned up so i rang again they apologised and said they would be 10 to 15 minutes. After 15 minutes i rang again and they apologised again and said another 10 to 15 minutes. Unfortunately this was our first ever introduction to Queenstown, we were not used to the climate and were stuck out in the cold for just under an hour waiting. It deflated our excitement hence the 3 star. However in terms of affordability and quality of vehicle that is 5 star and we wont hesitate to use Hitch again provide we get picked up the first time we call!!! Im giving the 3 stars in the hopes that Hitch improve the pickups process and time management.

N. T. S.

Happy with the whole process from free pick up at the airport to fast collection of vehicle - was perfect for the weekend - fuel efficient - drop off and refueling was affordable - and free transfer back to the airport. Will definitely use again

E. G.

Amazing service and extremely good value. The car was a bit dirty but we received a free upgrade and had a super nice car! Highly recommended!

A. V.

Tony and the whole crew at Hitch rentals were wonderful to deal with. It’s a bit a shuttle ride from the airport (5 minutes?) but worth it for the great prices and customer service.

B. S.

Long wait at airport for shuttle. Would have liked clear written instructions for location of transfer area. Excellent car documentation and reliable vehicle.

C. R.

Great only catch is you'll need to wash the car before giving it back if you're driving around in the winter. Never had to do that with other companies, but they do warn you about it on pickup.

P. P.

I booked with Hitch on-line for a super saver suv but got upgraded to a nicer and newer version. Such a nice gesture and so helpful. Thank you Hitch car rentals

T. M.

Quick, easy, friendly and very well priced. Car was clean, modern and ran well. Highly recommend and will definitely hire from Hitch again.

L. K.

Super easy and quick! Nicely presented car and excellent shuttle service from the airport and back... Will be hiring with hitch next time in Queenstown...

R. P.

Very nice team, quick pick-up and drop-off at the airport. Car was super clean, run smoothly and was a pleasure to drive

Good rates, fast efficient staff. No frills. Just what you want.

S. D.

Great communication and quick responses. We got upgraded and our car was reliable and comfortable getting us around all of Queenstown through to Milford Sound

M. G.

Fantastic service and well priced. Worth travelling a little from the airport (on their free shuttle) for the good service and value for money. Highly recommended

G. D.

Really lovely people and super helpful and had no trouble sorting us out a car when we turned up and booked the wrong dates. Very friendly - definitely recommend!

S. K.

Amazing service. Staffs were so friendly and polite. Would definitely reccomend my friends to Hitch Car Rentals.

D. O.

Hired a Mazda 6 in Auckland snd drove down both North and South Islands of New Zealand. Great car -no problems good company.

V. V.

Hitch was great. The transfer was great on arrival and departure there were no wait times and the office staff were quick and efficient.

J. B.

Car was great best price, picked us up at Queenstown airport and dropped us back from their depo 👍

Office and car were nothing fancy, however had no issues at all with the vehicle or booking and included a free pick-up from the airport.

R. R.

Value for money and prompt + efficient service. Only downside is it's a little outside of the Queenstown airport althouģh they make it up with a shuttle service.

g. l.

Amazingly simple friendly process to hire, collect and return vehicle from Queenstown airport. Woould reccomend to all.

R. G.

Small economic car minor problem fuel cap missing but easy fixed and reimbursed for cost of universal cap Pick up and drop service smooth and comfortable Will use again

D. I.

Awesome to deal with. Really happy with car and the shuttle pick up and drop off were within minutes so no waiting and really efficient.

J. S.

Little bit of a wait for our car but they were busy so understandable. Other than that very good and nice staff

P. D. S.

Price was decent, the car we rented had seen better days, lots of rattles and the Clarion radio was all in Japanese, which was annoying.

c. h.

Great car, great pricing... very efficient we would hire again. 😊

J. C. G.

Everything was perfect with the car, the customer service and the shuttle bus service from the airport to the rental office and backwards

N. B.

Excellent service and well priced, they do an airport transfer too.

N. P.

This guys are the best, Tony and Paul were so helpful, friendly and we'll organized. All I can say is see you next time guys and thanks for your services!

P. M.

Staffs are very friendly and great price. Would most definitely use their service again. Good experience overall. Thanks boys.

Great car. Good value. Seamless pick up and drop off.

R. C.

Car was cheap and reliable, staff were courteous and friendly.

M. D.

Great value car hire - quality car and service.

D. J.

Affordable car rental option around queenstown. Friendly staff

J. S.

Awesome car and shuttle to airport all for a great price

A. Z. M. H.

Very good price compared to other company. Sure I will recommend to my friends!

C. G. G.

Perfect car hire for my perfect holiday. Thank you

Z. S.

Good option and great price. Not too convenient but worth the hundreds of dollars saved!!!

H. D.

Great customer service and reliable, cheap rentals. Thanks

l. x.

Good value for money, staff are all very friendly and helpful. Michael

E. S.

Best cars quality-price and great service

s. h.

Excellent service and price wouldn't hesitate to use again.

L. H.

Rented a people mover without a hitch. Worked out well for us

B. L.

Great company, super value vehicles

B. H.

Great friendly service 1st class highly recommended.

S. S.

Very friendly staff. Quality of the vehicles are very high.

G. B.

Fast efficient service. Clean cars.

A. R.

Easy to deal with. Friendly and cheap as chips

T. W.

Great service and great vehicle.

A. M.

Great service, very helpful and courteous

R. J.

Great service, rock bottom prices

y. M. (.

Ok price, not very convenient location

G. L.

Great people, I like their services

Great service - friendly staff :)

E. S.

Quality vehicle. Helpful people.

D. G.

Real good value.

K. W.

Very friendly and helpful

K. L.

good prices

T. D.

Value for money

D. “. J.

Great service

(Translated) Everything went great! Good price and a local company. The key did not work on pickup, but it was fixed immediately (during the trip, it failed again, but we simply opened and locked it manually). The car was a bit older and a bit dusty inside but we drove it for 1 month and never had a problem, but the windshield wipers were redone. Unfortunately, it did not have an AUX port or Bluetooth to listen to music except the radio. Ferries tickets have to be bought by yourself. Dispatch was done quickly and were then brought directly to the airport by shuttle. (Original) Alles super geklappt! Preislich gut und ein lokales Unternehmen noch dazu. Bei der Abholung hat der Schlüssel nicht funktioniert aber das wurde sofort behoben (während der Reise fiel er wieder aus aber wir haben dann einfach altmodisch manuell auf- und zugesperrt). Das Auto war etwas älter und ein bisschen staubig innen aber wir sind 1 Monat damit gefahren und hatten nie ein Problem, die Scheibenwischer gehörten allerdings erneuert. Leider hatte es keinen AUX-Anschluss oder Bluetooth zum Musik hören außer dem Radio. Fähren-Tickets müssen selbst gekauft werden. Abgabe war schnell erledigt und wurden dann direkt per Shuttle zum Flughafen gebracht.