Reviews of New Zealand Rent A Car Queenstown - Car & Van Hire Queenstown. (Car Rental Agency) in Queenstown (Otago).

New Zealand Rent A Car Queenstown - Car & Van Hire Queenstown

175 Reviews

156 Comments

Car rental agency

Car rental agency

29 Glenda Drive, Frankton, Queenstown 9371, New Zealand

Description

Information of New Zealand Rent A Car Queenstown - Car & Van Hire Queenstown, Car rental agency in Queenstown (Otago)

Here you can see the location, open hours, popular times, contact, photos and real reviews done by the users.

This place has good reviews, this means that they treat their customers well and you’ll feel great with their services, recommended 100%!

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Open hours of New Zealand Rent A Car Queenstown - Car & Van Hire Queenstown

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Reviews of New Zealand Rent A Car Queenstown - Car & Van Hire Queenstown

M.

Jo and her hubby Paul were friendly and helpful. We got the car what we wanted unlike other big rental places. Excellent customer service and good value. Highly recommended.

L.

Fantastic team who picked us up at the airport and went above and beyond to help us with our bags and children. The car itself was great and perfect for what we needed.

C.

Great service. Collected us from the airport and the van was perfect - plenty of space for our group of 8, including a seat where my grandfather could stretch his (very long) legs and keep his knee relaxed and comfortable for the entire trip around the South Island. Definitely recommend these guys if you're looking for a rental - top service :)

L.

Paul and Jo were great. Super friendly service, they were happy to work with Tots on tour who installed car seats for us. Such a good price on the CX5 we hired for the 5 day period of our holiday. I would definitely recommend them. Super easy to get picked up from the airport and dropped back too

r.

brilliant service. we gave them a tough assignment - 3 vehicles for 10 mountain bikers including racks for bikes. they worked hard behind the scenes and sorted perfect vehicles at a superb value price. they were super helpful and flexible as our needs evolved. pickup and dropoff was easy. will be back.

B.

This was my third experience renting from NZ Rent a Car. Their service is consistently friendly and helpful. They are low stress and very customer focused. The cars may be a wee bit older, but they are clean and function well. Many thanks for a great experience.

R.

We had a fantastic experience booking through NZ Rent a Car Queenstown. The booking system is easy and they have a wide selection of vehicles to accommodate most peoples needs. The service from the team in Queenstown was excellent right from our airport pickup, to the drop off back to the airport. The car was well maintained, and nice and clean. The team also went out of their way to assist when we had left a personal item behind and arranged for this to be posted to us. Thanks to Paul and Jo for providing a fantastic personable service.

C.

From the phone at the airport to the pick up, paperwork, the vehicle, all excellent. Extremely friendly and professional service with a smile, even from tbe shuttle driver. Highly recommend and will certainly be changing over to using NZ Rent A Car

D.

Wonderful company. The car we hired was in great condition, easy pick up and friendly staff. Special mention to James who was extremely helpful in helping us change our booking multiple times due to Covid related issues. We were able to relocate car easily to help us travel back home safely. Thanks James! We would definitely book again.

S.

Excellent service. Quick pick up at the airport and drop off at the airport from their depot . Friendly service. We were given a excellent Mazda SUV to drive. Thanks very much

T.

Picked up our car rental out of hours (9pm) - taxi driver was waiting for us, straight to the office where the car was ready to go. All was fine with the car and the communication with the team from start to finish was excellent. We recommend and will book again next time we are visiting. Thanks to Paul, Jo and the super friendly South American guy who drove us back to the airport (sorry i don't remember the name anymore !)

B.

Very good value. Car was older but well presented and ran well. Paul and staff are helpful and efficient. Have used them previously and have already booked with them again for our next visit in August.

Y.

Highly recommend - Paul and the team were so lovely and accommodating. We especially LOVED not having to deal with the usual big conglomerate check in and unsell, hidden costs - there were no hidden costs, super easy to book. We booked the CX5 which was brand new.

S.

Went over school holidays, but the business didn't seem to affect the service any. Lot is off-site from airport which probably keeps the prices so much lower. Staff was efficient and helpful, and we quickly had our car. The car itself was in great shape and served us well, even an extended trip to Dunedin. Return was also quick and straightforward.

C.

We booked a SUV for our family holiday in Queenstown in December 2019. The car was clean and in a very good condition. The staff was friendly and supportive. Hazel free paper work. The pick-up and drop-off from airport was quick and easy, brilliant service. Prices are very reasonable compared to other rental car companies in Queenstown. Highly recommended.

T.

Half the price of the big operators and twice as friendly. Managed to meet the team at pickup and everyone was great and they provide a great out of hours service for drop off and organised a taxi for us to take us back to the Airport.

M.

I rented a Mazda CX5 almost 2 weeks ago for 4 days. Couldn't be more happy. Express checkin and checkout. Car prepared and super clean. Very good communication and rates. Highly recommend everyone.

P.

The most friendly and efficient car rental service I have ever used. They went the extra mile to make our experience one to remember. Thanks team

A.

Had a really great experience with the NZ rent a car. Price and service were unbeatable. Prior to our arrival we had some changes to our booking which they helped us with quickly. Communication was top notch, they called us prior to landing and met us at the airport and we're happy to wait while we had issues with our luggage. The car was in great condition and comfortable for our party of 6. They had already preinstalled the carseat for us too! Everything was seamless and we have no complaints. We will definitely book with them our next trip to Queenstown. Thanks guys!

o.

When NZ Rent A Car saw I was gonna arrive in Queenstown after closing hour, they ensured that I had all the information needed to get the car and start my trip. The car was really perfect and in accordance with what I booked. No problem during the whole tour of the South island. The return was easy and quick. The guy who welcomed me even took me back to the airport himself. Thanks a lot guys for the wonderful service! I definitely recommand NZ Rent A Car Queenstown !

J.

Thanks Paul and Jo. Friendly and efficient from start to finish. Pick up and drop off went smoothly. Car was lovely and clean. Will definitely use again.

R.

Really great experience all around. Friendly to boot! Not the newest, flash cars but the Toyota Estima we rented had everything we needed at the best price.

T.

These guys are awesome. Somewhere between booking my car early in 2018 and three weeks before we were due to arrive in December for the Christmas break, miscommunication or customer error, turns out the car was unconfirmed and was therefore re-assigned. Other options available were two small, 4 adults and four bags and 3 sets of golf clubs were never going to fit in a small to mid size car 😳 24 hours later and hey presto, they called me back and had managed to find a car for me. The fact that they managed this shows a commitment to customer service and satisfaction. I can’t praise them enough. GREAT TEAM 👍

D.

After our travel plans were delayed, we let them know and they had a car ready for us after-hours that traveled beautifully the 10 days we were in country. It was all very convenient, in line with our budget, and they were incredibly supportive. Highly recommended!

C.

I always hire from Jo and Paul’s NZ Rent a car in Queenstown. They are always extremely friendly and provide a great service. The cars are presented well and the price is always very competitive. Recommended.

C.

You can have 2 drivers at no extra cost. Really sensible. 4WD. Easy car to use up all the metal ski access roads. Reasonable rates to hire. Had ski racks and chains. Will use again

L.

Used these guys in Queenstown for a few days whilst travelling round and it was really great service! The guy arrived early to pick us up from the airport and was super prompt with all the paperwork. Really lovely guys that work there and very good value for money. Would definitely recommend.

J.

Booking on line and payment was easy, with notification and advice via email prior to arrival. Car was pretty straight forward and in the right condition. Guys were friendly and happy to help out and the exchange on pickup and delivery was nice and easy. Would definitely use them again. Jason

J.

Caesar and Paul were very professional and helpful on our trip! Could not rate better. Personable and made the whole experience so easy. Will be our go to on our next trip!

M.

We had a great experience renting with Rent-A-Car Queenstown. The Subaru was just as described and it was rented at a reasonable rate. We were promptly picked up at the airport and had a hassle-free transition into the rental car. The Subaru was great for our winter holiday to the ski fields. The owners and the staff were very friendly and helpful in answering questionings and providing us with additional information about the area. The kindness and attention from the staff and owners made our rental experience the kind of experience we wish all businesses could provide. We would highly recommend renting, and we look forward to renting upon our return to Queenstown.

h.

Amazing service! Made a blunder on our end and put in the wrong flight arrival time. Jo caught the error and emailed and called to double check. She made sure we were still able to pick up our rental car after hours. Drop off was a breeze as well and they drove us to the airport. Thank you for a quick, easy, and exceptional service!

N.

We have been living in NZ for two years now and have taken several vacations with car rentals. Of these, we have used the services of NZ Rent A Car twice: in Dunedin and in Queenstown. In both instances the price was great, we were happy with the cars, but even more so we were impressed with the service. Nowhere else was the process in the office so quick and painless; it virtually took 2 minutes to get our car. In Queenstown, the shuttle service from the airport, which drives you to the office in 3 minutes, was already waiting as we came out of the terminal, so we didn’t have to wait a minute. The same happened when we returned the car. The staff were extremely friendly and helpful. We would definitely use this services again when we arrive in Queenstown next time and need to hire a car.

D.

Thanks for the great 4wd car. Great customer service from their Auckland Airport branch. Debbie was very clear and went out of her way to make sure we could pick up after hours. Thanks team. Clean car and good pricing.

P.

The best place to rent a car in all of NZ I think. Jo and Paul are some of the friendliest locals I have ever met. Wonderful experience and great car. Made our trip in this beautiful part of the world so much better.

A.

Best place to rent a car in Queenstown. The car was almost brand new, took less than 10 minutes to pick the car and less than 2 minutes to return it. The car was beautiful new Mazda CX 5 at the price you would get a basic sedan at the other popular car rentals near the airport. I went directly to their office which is a few mins drive from the airport. They did give me a free ride to the airport on return. Can highly recommended them. No hassle, excellent service. Great service.

L.

Awesome service. With our many change of plans they were always willing and able to accommodate us with no issues. Will def always book with them from now on. Top stuff queenstown. Look forward to our next trip

O.

Awesome team. Friendly and down to earth. Variety of vehicles to choose from. Car was great, as a travelled quite a distance. No noise or Drama. Best AWD price around, especially with 1week to go, i booked last minute, and had a very tight budget. Would definately hire from again. A++++

A.

I was so impressed with my experience at Network Car Rentals/NZ Rentacar. Paul was incredibly responsive with quotes, booking confirmations and clarification of where I would be picked up even before I arrived in NZ. We looked at numerous companies but as we wanted something that was not necessarily new and within our collective budget I was really happy I found them. When we go back we will only go through Paul and his team as switching cars, car seats included and drop off at the airport were all super easy and they were very well organised. Loved them.

S.

service is exceptional, use a local nz company and you get what you ask for and deserve. great range of cars and vans at good prices . airport pick up and drop offs are a breeze

A.

Thank you for the wonderful hospitality and New Zealand Rent A Car experience. The pick up and drop off from the airport was great and the free vehicle upgrade was a huge bonus. Would definitely book with you again.

C.

Easy to book and got exactly the car requested. Prompt collection from the airport and dropped us back in the rental car so no hassle moving bags. Always get much better service going with a small locally owned company

K.

Great Team to work with have used NZ Rent a Car Queenstown for over 10yrs + for business & Pleasure .Easy to Deal with ,Cars are immaculate when picking up .Prompt Pickup at Airport and Dropping back at Airport. Over this time never ever had a problem with cars .Best ever personell to do business with A1 +++++ all over .

C.

Recently visited Queenstown and was a little hesitant at first to try a car rental company outside of the larger well known companies I see in the US all the time. I decided to give it a whirl, and couldn't be happier. I was picked up by New Zealand Rent a car Queenstown at the airport with a smile. They even directed us to some great restaurants and gave us the hook up for a local restaurant. Very impressed and would definitely use again. We saved a ton of money and walked away happy!

J.

We've read good reviews on NZ Rent A Car Queenstown before deciding to rent a car from them. And boy, are we really impressed. We rented a Mazda CX5, the car was in a very pristine condition, we were very pleased with the car. Jo and Paul are also very friendly and cheerful. We will definitely rent car from NZ Rent A Car Queenstown again!

Y.

The price was pretty good for a well optioned 4WD suv, did not charge us any unreasonable fees after return of vehicle like some other big companies does. The only thing let us down was the after hour pick up, spoke to 4 greencab drivers as advised, they either didn't know the company at all, or told me I had to book the job, had to wait half an hour in the rain, watching other passengers getting on there way, before Paul organised a driver to pick us up. Although we didn't like waiting for a cab for that long, Paul was very nice on the phone, he apologised and made sure someone picked us up. Hope they can address this problem soon, I would certainlly hire from them again.

J.

These guys are awesome. They collected us from our hotel and dropped us back at the airport. Our car was exactly what we had hoped for. I was a little worried because I hadn't used this company before but had no reason to be. It was fantastic and will certainly rent again.

E.

Would recommend! No issue is too big or hard. Super efficient service and lovely people. I always use NZ rent a car when I visit sunny Queenstown. Cars are affordable and competitive pricing. Thanks Paul and Jo!

R.

Really fantastic service and an unbeatable price on an older model 4WD. I don’t know why anyone would choose another company. These will be my go to guys for our next NZ adventure.

H.

Excellent service, great range of vehicles and the staff we're super friendly and helpful. My wife and I head to Queenstown once or twice a year and will always use NZRAC for future visits. Thanks Paul and Jo!

P.

Well priced rental car - first time with a Hybrid for me Pick up from hotel included and drop off at airport as well Highly recommended - nice people to boot !!

R.

Fantastic value, friendly staff and dealing with a local business. Had a flat tyre and Paul sorted it with ease. Car fitted our families need. I would use them again for sure!

K.

I highly recommend this place. The car was ready when we arrived at the rental place after being picked up at the airport by the staff from NewZealand Rent a Car. The paper work was quick and painless and we were on our way. On the drop off, one of the staff took us back to the airport in the same car so we did not have to transfer bags!! Everything was done qucik and effecient and the staff was friendly and helpful.

j.

Paul and Jo had been great to deal with. They even put up with us as our flight got cancelled. Nice and tidy vehicles and priced well.

j.

We had a wonderful time visiting the South Island with a rental car from NZ Rent a Car located near the Queenstown Airport. We reserved 2-months in advance and made some last minute changes and they were very accommodating to meet our needs. Thank you so much Paul !

Y.

Excellent company. No hassle, quick and well organised. The cars are much better than you might expect given that they are not necessarily the latest models. Will definitely use them again when in Queenstown next.

B.

the 12 seater 4wd van was awesome. great vehicle and had a tow bar for bike racks. although I made the booking i didn't do the pickup or dropoff and those that did said they were awesome and easy about extra drivers etc

J.

Highly recommend for great value hire cars. Friendly and helpful service. Our 3rd time using this company over the past 7 years and we're always happy with our rental.

K.

We had a very good service with this Car rentals. I recommend for others. Reasonable price and the best vehicle. We booked the van and went to Milfordsound, Lake Tekapo, Wanaka and back to Queenstown. 👏👍 Thank you Paul and Jo.

P.

These guys are great . We rented one of there Nissan 4x4 to go skiing awesome car at a great price ,friendly professional service . I left my phone behind in the car and they drove out to the airport to give it to me . Would definitely recommend to anyone wanting a good quality car at a very reasonable price.

T.

Good value vehicle that served us well. Transfers to/from the airport as needed from their depot which was great as well.

L.

We rented a vehicle from the team at NZ Rent A Car a little while ago and had a great experience....they even raced back to the airport after dropping us off to deliver a phone that had been left in the car. Cheers!

M.

We’ve been renting cars from Paul & Jo for 4 years now and they’ve always been amazing. They’re polite, easy to deal with and offer great value for money!

M.

Brilliant Service. No wait time, their shuttle picked us up on time, Car we hired was in very good condition.I will always go with NZ rent a car in future.

S.

One of the easiest, smoothest car rental experiences I have ever had. Shuttle to and from the Queenstown airport. Easy and flexible pick up and drop off. Thanks Paul and Jo!

J.

easy to deal with, and that amazingly included a person that I could ring because I had specific requirements, and even better that person not only knew what he was doing but cared about me as a customer (might have been the local owner). Car was as described, and no issues there, but again it was the service which means I'll be looking no further in the future.

J.

By far the easiest rental car company I've dealt with! They we very efficient, the car was great value, staff friendly and helpful. Overall a great experience!

W.

Rented an X-trail with NZ rent a car in June 2019. Was a smooth and easy experience, and the vehicle was in great condition. Would use these guys again when back in Queenstown!

J.

Fantastic service! Jo & Paul made renting a car an absolute breeze. Swift airport pick up and a tidy vehicle. I would highly recommend.

D.

We had a fantastic time in Queenstown and Doubtful in april/may. The car you alloted us was great.. Very zippy. We would deffinetly get our custom again and recommend you to our friends. Many thanks

K.

A great service. Van we rented was in great condition and it ran without giving us any mechanical problems. I highly recommend this place and will definitely do business with the company next time we visit Queenstwon!

C.

Awesome experience. Super friendly staff, great vehicles at a great price point. Will be visiting them again for sure!

R.

I just want to stay “Thank You!”for the amazing service when we rented the X-Trail in December. We really appreciated your personal and friendly service, your generosity, and the home baking!

E.

The team at NZ Rent a Car in Queenstown are always so accommodating and can help out at a moments notice. We always use them for our family who often visit from the UK, and the team always go above and beyond.

A.

I hired a lexus A+++ 5 star great service, the mini fridge came in handy for some drinks if u know what i mean, good wine here in queenstown. Star tip for those coming here on holiday, club 98 is a hot spot for getting friendly with the ladies, also free drinks if you take off your clothing.

E.

Paul and Jo and their team have been looking after us for the last 4 years. Ski season, golf trips or just a day trip... their competitive and ever friendly service makes us feel that Queeenstown is really our second home. Thank you Guys.

C.

Paul and Jo are THE best people to rent a car from if you are in Queenstown. Reliable, incredibly friendly, exceptional service and they run a great business!!

A.

very affordable and great clean cars. They picked us up from the airport and took us back after we returned the car.

T.

Awesome service and really friendly people. Got to drive a brand new Mazda CX-5, which made the trip to Queenstown even better.

S.

You guys are always great to deal with which is why we keep coming back - thanks again and see you next year. Sue and Paul Auckland

K.

Good company to deal with, reliable, straightforward and good prices. I'm a happy repeat customer. Updated a year later - yep, still excellent, definitely recommended.

T.

Awesome experience with NZ Rent a Car Queenstown, they go the extra distance, easy pick up and drop off, great communication, and locals, know all there is to know about getting around, highly recommend

A.

Fantastic! Awesome staff, best rates arounds and genuinely a great company to deal with! Thanks NZ Rent A Car!

T.

Really excellent service. Friendly and helpful team and a great vehicle at a good price. Would absolutely recommend.

B.

We've used this company a few times now, always great service. Thanks again!

J.

Have used New Zealand Rent A Car on two occasoins and find them to offer a friendly professional service everytime and thoroughly recommend them.

E.

My go to place for car rental in Queenstown, always great service and value

B.

Friendly bunch, great communicators and easy to deal with. Value for money for sure.

H.

Wonderful customer service, with helpful advice for your stay, and the pick up and drop off Is just great takes a lot of pressure of the traveling, best of all the smiles.

S.

Best value ,good cars friendly service thanks a lot you made our queens town trip more enjoyable, .

J.

Great communication and cars with no hidden costs (free additional drivers..ect) and very little fuss. Would recommend in a heartbeat.

D.

Easy to deal with. Car was nice and clean. Staff are friendly

B.

awesome rental company. they were waiting for us at the airport and were so kind. would highly recommend to anyone.

J.

Thank you Paul for the great vehicle it was really well presented and we aporeciated your excellent servuce!

F.

Really excellent no fuss value for money service, we had a lovely time in south island. Would recommend to friends and family

S.

Friendly and good service. Appreciated the demonstration of how to put on the snow chains. Quick and easy transfers.

G.

Great outfit. Chose them because all the main ones were extremely expensive. Very friendly, efficient, helpful. No issues at all. Recommend them.

G.

Great staff, very helpful and friendly. Vehicle was clean and tidy. Everything we needed. Thanks!

T.

Great service, prompt pick and drop off, car was excellent and at a good price, well done.

B.

Super easy to hire a car from. Car was excellent and staff were friendly and efficient.

Y.

Super friendly and accommodating. Great Kiwi service

S.

great service, tidy vehicle that did everything we needed at a good price. Thanks!

L.

Very affordable, and decent car for the price, great service, would use again

N.

Friendly, efficient, value for money rental. All you could ask for.

M.

Absolutely Awesome service! Was a Completely hassle free experience, would highly recommend!

s.

Awesome service and very efficient. I have used these guys for over 6 years now and never an issue or any problems.

B.

Easy to work with!, Fast pick up and drop off from the airport. Would recommend again for anyone!

t.

Nice friendly people, easy to deal with, good vehicle too.

S.

Great friendly service from these guys. Make renting a car a breeze!! Thanks Paul &Jo

A.

Great service. No hassle pick up and drop off at airport

H.

Really great to deal with, excellent communication and friendly service.

J.

I have hired cars from these guys for many years now. I have never had a reason to go anywhere else.

P.

A well presented vehicle, great customer service, and very obliging people to deal with.

C.

Amazing service and so accommodating!! Would recommend anyone travelling to Queenstown, NZ

D.

fast pick up and return. i'v recommending to my travelling group in indonesia.

K.

Great! Easy check in, very helpful. Cheapest rates. Recommend

P.

Staff sold an item which I didn't need. Staff should sell what actually customer needs when they ask for suggestions.

M.

Great service and great value, would use again next time we are in QT

S.

Great selection of vehicles. Very helpful staff!

M.

Professional, kind and caring staff! Hassle free and easy.

A.

Very friendly and efficient service, and great value for money.

F.

Great service the car was great and harry was awesome cheers

J.

Easy rental process and great vehicles.

M.

Top company with top people very effortless hand over and hand back.

I.

Awesome place, very friendly and helpful people. 5 stars !🤩

L.

Gr8 business friendly staff.

I.

Clean, reliable, affordable and the staff was friendly and helpful.

Q.

Awesome service, very helpful and great value... Highly recommend 👍👍👍👍👍

T.

Great service and would highly recommend!

n.

Lovely nd friendly service

S.

Friendly staff, no hassle, recommend to all.

S.

Fantastic!! Highly recommend :)

H.

Great customer service! Highly recommend!

s.

Great Service, will use againn

S.

Hassle free experience and a low cost.

L.

Fantastic service, five stars

j.

Good bloody job. Bloody good job.

K.

Hired from Paul for decades!

A.

Great service!

a.

Excellent option

C.

Excellent place!

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