Reviews of Espresso Ninja. (Coffee Shop) in Wellington (Wellington).

Espresso Ninja

115 Reviews

108 Comments

Coffee shop

Coffee machine supplier

3B/33 Kaiwharawhara Road, Kaiwharawhara, Wellington 6035, New Zealand

Description

Information of Espresso Ninja, Coffee shop in Wellington (Wellington)

Here you can see the location, open hours, popular times, contact, photos and real reviews done by the users.

This place has good reviews, this means that they treat their customers well and you’ll feel great with their services, recommended 100%!

Map

Open hours of Espresso Ninja

Popular times

Sunday

Monday

Tuesday

Wednesday

Thursday

Friday

Reviews of Espresso Ninja

T.

I have only one regret in my dealings with Espresso Ninja - I didn't approach them SOONER! I don't often give reviews but I'd like to really explain why I'm giving 5 stars. The team at Espresso Ninja, particularly those I dealt with were just fantastic. Absolutely some of the best customer service I've seen (and I've worked in customer service for 8 years). I called late at night when I was out for a walk and didn't expect anyone to pick up. Martin (after hours service) picked up the phone. I said I just had a few questions about one of the machines but could email in the morning. He was happy to answer a few questions and this got me the info I needed on the model (Rocket Appartamento) I was looking at. Later the same night, I then emailed a long list of links asking for how beat to package it. At 10am Twyla replies answering all my questions. Brilliant! Shopping for espresso machines isn't super easy because there's so many things to make sure you have covered, so I had a few more queations. I called and Twyla answered, we had a good laugh over how many questions I had. I asked for a quote and got one the same day. Then I thought about it for a few days and asked for an invoice on Friday. I didn't think I could pay until Monday but sent through the payment that morning (was too excited). I didn't expect them to receive payment, customize my machine (I asked for some walnut parts from the website), pack and ship it all on the same day but... they did! Ninjas, eh!? Then it was sent on overnight delivery. This is icing on the cake, and perhaps I need to give a review to NZ Couriers: The fella who attempted to deliver it on Sat came back on Sun - because he thought it'd be worth a try in case I was home, and I was, and I've never been so happy to be surprised by a courier delivery. So, from the first call with Martin to the emails and call with Twyla the Espresso Ninja team beat my expectations at least 5 different times. I think you've made a life long customer! Great work team. Although hopefully I don't need to buy anything new until at least August 2024... Which is when I calculate I'll break even if I don't by any more café coffees!

G.

Can't praise Twyla highly enough. Excellent service. She was patient and understanding when I made a mistake in my order. Will definitely be using Espresso Ninja again. Tricia McMullan

P.

I recently bought myself an Espresso machine from here, and thoroughly recommend them. Nice, friendly and good to deal with. They have an awesome show room with lots of models to choose from. Thanks.

S.

ESPRESSO NINJA!! If you work within the hospo industry and haven't heard of Espresso Ninja, Do you really work within hospo? Espresso ninja are the one stop shop for everything coffee. Everyone from the team I have meet have been super friendly, super easy to talk to and deal with and they always do such an amazing job. I work at Flight Coffee The Hangar and the boys from Espresso Ninja are regulars. They come and service all of our equipment and enjoy our world class coffee. They're always on time, effecient and super informative. They're always up for a good yarn about coffee and coffee tech. I've learn't heaps from watching them service and repair equipment and asked questions while watching them work. I recently had the chance to visit 'The Dojo', my current electric grinder broke so gave me a good reason to visit. This was a great experience as I got to see first hand how the operation runs and meet a few of the other members of the team. I also got to go behind the scenes and see them repairing some machines the workline, as a barista and coffee nerd this was incredible and very inspiring. They have a beautiful laid out retail section where you can go and look over various models of espresso machines, grinders and other toys. When I visited they had a linea mini set up, warmed up and ready to pump some espresso shots out, (well I think it was haha), once again as coffee nerd and someone that spends hours behind the machine everyday, seeing the linea mini was so cool. As mentioned above. My electric grinder for home broke, it was time to take it to the ninja's. From the moment I arrived, I was welcomed with a big warm smile, made to feel at home in the Dojo and the service was top-level. They spoke me through everything clearly and made sure I understood the process they will take when looking at my grinder and clearly told me how long to expect to wait. I left feeling very confident that my grinder was in good hands and if it could be fixed it would and if it couldn't I would receive a phone call or email with instructions for my next move. Within a week I returned to collect my grinder which had been repaired and left once again with a huge smile on my face ready to continue making beautiful coffee at home. I could go on singing the ninja's praises but I think I will leave it there. Exceptional group of human beings, who are down to earth, love coffee, love a yarn and love being coffee nerds everyday tinkering with machines and coffee toys. Cheers boys, Thank you for repairing my grinder and I can't wait to visit the dojo again sometime soon. All the best, Sean.

K.

Great experience - we emailed asking about an Espresso machine, got a quick response, visited the showroom that morning, and walked out not long after with the machine. The staff member we dealt with (Zach) was great, he knew his stuff, didn't try to push us into buying more bits, and gave us awesome advice on what we were buying. We'll definitely be back for services and coffee bits and bobs when we need them, thanks team!

G.

Great service from the team at Espresso Ninja. Use them to service my home machine. Have just been in contact with them via email on a basic replacement part and cleaning. Replies very prompt and ability to easily purchase through their online store. Would definitely recommend!!

W.

Had a terrific experience at this store when purchasing an Espresso Machine and Grinder. Peter was very knowledgeable and offered some great advice. They have an amazing range to view and I would highly recommend Espresso Ninja for coffee equipment needs. Gav

P.

Well organised, efficient & friendly service on my La Marzocco GS3 machine. These are the attributes of a well managed and highly motivated team. Can't recommend them highly enough ...

R.

The service from Espresso Ninja is up there with the best that I have ever received from any business. I ordered a new machine and grinder and received it within 2 days, ordered accessories received within 24hrs. The staff are super helpful and the quality of their products is exceptional. Five stars isnt enough of a rating.

M.

Serviced our coffee machine and did an excellent thorough job. Also gave helpful feedback about using the machine. Prompt and friendly.

C.

Fantastic service, as coffee machine repaired really quickly and at reasonable cost. Great to have a local service for repairs and routine servicing.

S.

Hamish was great, set up the machine quickly and efficiently, trained the staff, followed up the questions. Highly recommended.

P.

We have now purchased two second hand commercial barista machines for Upper Hutt Community Youth Trust off Espresso Ninja, and couldn't rate the advice, service, and machines highly enough. On the couple of occasions where we've had things go wrong (due to our mistakes!) the Ninja's have been super quick to respond and fix it, to enable us to continue training and providing coffee in our coffee cart. Espresso Ninja are the only place Upper Hutt Community Youth Trust talks to about anything coffee. Absolutely love our two unique machines from you guys. Would also say we've always had very tight budgets to work with, and they've always been able to find a solution that comes to close to the small budget we have to spend!

B.

Many thanks once again to the exceptional team at Espresso Ninja. Always helpful and prepared to go above and beyond. Not only are we extremely happy with our new coffee machine but are also very impressed with the service of our old one which is now as good as new!

P.

Exceptional service, products and top quality people. It has been a pleasure dealing with Martin and his team

J.

Great to deal with, and I swear the first after-service coffee was the best I've had. Cheers, and see you again in 12 months or so.

l.

The guys at Espresso Ninja were great. They fixed my coffee machine with much dedication and kept me informed. Thanks so much. Lauren Lysaght. Once again I have had to get Espresso Ninja to help me sort my coffee machine.My machine is old but they are very respectful of this. They are great.Friendly reliable service.Thanks again. Lauren Lysaght Another great service for my coffee machine. Thanks so much everybody at Espresso Ninja

T.

Reached out to Espresso Ninja to order a recondition kit for my E61 group head. What a great hassle free experience! The Ninjas got back to me quickly, immediate shipping, great communication, easy payment. Also ordered a new mushroom that was out of stock, 2 business days later its in and ready to ship, added a few more seals etc and had it all sorted in no time. Big shout out to Pete for his great service and helpful guidance. Thank you.

D.

We had excellent service from Dylan at Expresso Ninja. Service was prompt, cheerful and expert, whats more he came to our parking challenged Lambton Quay apartment, trouble-shooted, and when a fault was found carted our heavy machine machine away, fixed it and brought it back, pronto. He tried to test it upon installation but my husband had put the beans somewhere that I never guessed. Dylan, no wonder, he had put them in a recycled can labelled “Mango pulp”. When he came home we tested it. Perfect!

S.

Martin and his team do an amazing job. The new grinder is fantastic and service to our coffee machine has made it like new again. Downside is that now our coffee consumption is up as its all such a pleasure to use. Thanks guys.

S.

Espresso Ninja is one of the best shop of any kind I have been in. The selection of coffee machines, grinders and accessories is fantastic and they also offer a great repair service. Their product knowledge is excellent and customer service is superb. I cannot recommend them highly enough for all your coffee machine requirements. I bought a very nice Rocket Mozzafiato and my coffee improved in taste and I just purchased a Eureka Mignon grinder and my coffee is as good as I have tasted in any good cafe. Thanks Martin and Team for the advice, what a great investment I have made.

A.

These guys are rockstars in this industry. I needed some guidance on what was required to repair my domestic machine. They responded quickly with helpful information. (Unlike a local supplier) so I was more than happy to order the recommended kit from them which was despatched the same day.

C.

This was my first time buying from Espresso Ninja and it was a very good experience. Pete gave me really good advice and recommendations on what equipment to buy and what worked well together. His communication was excellent. I look forward to my next purchase from Espresso Ninja and highly recommend.

A.

We have not used Espresso Ninja before but they were one of the services opened in Wellington this week - and we need our machine fixed fast. I must say - it was absolutely awesome service. They were able to come at short notice and the machine was fixed within 48 hours. Zac and Cody were great to deal with - professional and very friendly. We will definitely use them again and certainly recommend them to others. Thanks Espresso Ninjas :-)

A.

Fast, friendly and efficient - as always!! Tim's in-home service on the Rocket was brilliant. Appreciated their ability to work in our home - much easier than dragging the beloved coffee machine in :-) Thanks Team!

D.

Excellent to deal with! Have stayed in touch over several months while waiting for the machine that is still delayed off shore and, when I decided to buy a different make, were swift, in supplying it. Highly recommended.

A.

With NZ going into lockdown the team still made themselves available for advice. Purchased the ECM Synchronika, it was delivered asap once MBIE approval was given. The machine is amazing and got us through lockdown. Cheers Espresso Ninja!

K.

I bought my coffee machine and grinder from Espresso Ninja. They have great customer service, amazing communication, and great products. I am really happy with the advice they provided me because it has lead to a great cup of coffee! I wouldn't go anywhere else.

M.

Ninja boys are awesome ! They are patient, humorous , and very professional! They do take time to listen! They even gave me advise over the phone! Thank u SO much for giving your extra time in helping! You are genuinely helpful ninjas! (Dylan, Peter, Martin & team) Zac & Toni, thanks a million for being super helpful when I brought my coffee machine in on Sat. Zac, what great service and my machine is up & running for me to enjoy my coffees once again!! Grateful customer, Mary

D.

Espresso Ninja to the rescue!!!! We needed a replacement for our Mazzer Kony at very short notice as our old one decided (without asking) to go into retirement. We called the very helpful and friendly staff at Espresso Ninja and they sorted us out in quick time. We are at the height of our season at our cafe and we could not limp along with a reluctant grinder. Thank you guys - you saved the day - and my nerves. Good on you.

C.

Prompt service. Fixed our coffee machine the same day even though there were parts that needed to be replaced. Very happy with the service.

P.

The team from Espresso Ninja came in yesterday to service our coffee machine a.k.a "the precious" and did a sterling job. They ran me through the checks, changes and cleans they conducted, provided some sage advice on what else we could be doing and were in and out before any of the team started experiencing withdrawal symptoms. Stoked with their service and recommendations as always. Great lil online shop too - everything we need to continue to look after our most important staff resource! Thanks Espresso Ninja Crew!

D.

Been using Espresso Ninja for service of our espresso machine for 10 years. And when it finally needed replacement they were the first place we looked. Great service, great staff. Thanks a bunch, we are very happy with our new machine.

J.

Purchased a Rocket Appartamento a year or so ago from Espresso Ninja, fantastic machine. I didn’t upgrade my grinder at the time, against advice to save money. After consistency issues with my consumer grade grinder, I finally took the plunge and purchased the recommended Eureka Perfetto. Best thing I’ve ever done! Never had such smooth coffee at home before, so quiet and the anti clumping feature is fantastic. A great looking solid grinder that does a stunning job. Thanks team for the recommendation.

J.

Great products and amazing service. These guys are great to deal with. The Silvia is a great compact manual machine.

B.

Excellent service and communication. Tired little laPavoni back to making great coffee. Espresso Ninja's under-promised and over delivered. (Machine ready sooner than quoted and price less than quoted). Great work team I will be recommending your services.

D.

The guys at espresso ninja are fantastic. Great service, great response time, prices are more than fair. They are also free with advice to help me with my own tinkering as I refurbish my own machine. Highly recommended!!

G.

I had fantastic service for a newbie to the quality espresso machine world. Highly recommended.

M.

I have been taking my VBM Domobar Jnr here to service or repair for the 9 years I've owned the machine. Martin is the guru when it comes to machines and knows his stuff inside out. Always receive top service and quick turnarounds to go with the quality of work. Highly recommend these guys if you have a domestic machine!

T.

Fantastic service and great advice during the purchase of our new machine and repair of our old. And to cap it off, Peter gave us the most informative and personable barista training session. You rock, guys. Well be back for that grinder!

P.

The Ninjas have been my go to technicians since starting my business 4 years ago and have never let me down. Can’t rate Martin, Pete and the team highly enough. Service and knowledge are second to none.

W.

An excellent company to deal with. Our order was shipped immediately and their after sales service is amazing. I recommend this company

A.

Martin and his crew are quietly confident and supremely capable. They know what they’re doing. They only stock gear that you’ll love using. They’ve given me sound advice with no pressure, and always done exactly what they said. Rebuilt my old Rocket which is giving good service to its new owner. Supplied a lovely La Marzocco as a replacement, and arranged training so I can get the best from it. I felt like an Acaia scale was extravagant until I used it - like all good gear you never get tired of using it. These are the ninjas who’ll always have your back.

A.

Visited shop for a good nose around and chat on Wednesday, ordered Thursday, and pulling first shots on Friday. Top notch service.

H.

Very friendly and experienced staff, helpful and fast

J.

Excellent service. Showed up on time with everything required for the service. Hamish did a great job and was clearly very experienced.

J.

Rapid replied and delivery service. They have a good knowledge what customer needs. Recommended to all.

G.

Took my five month old Rocket in because it was leaking and Martin fixed it while I waited. It was a leaky connection that he fixed with some food grade sealant, which he applied and then brought up to temperature and pressure to test that it was actually fixed. Kudos and now my machine is working better than it ever was and no leaks.

A.

Peter has helped me with a couple of enquires as well as introducing me to my Italian mistress. Peter is a hard core espresso enthusiast who loves sharing his passion with those that want to dive into the rabbit hole that is espresso and all things related. 10/10 would argue with the wife again about why I need yet another "tool" for my espresso setup.

R.

I have a Franci Franci machine that is over 25 years old, and the guys at Espresso Ninja have treated my machine a couple of times over the past few years. The technicians there are very knowledgeable and know their stuff! They show a love, care and passion for what they do and I highly recommend them. M

K.

These guys are awesome! Readily available for advice and good service for me and my customers. As a coffee roaster at the bottom of the South Island these Ninjas have been invaluable and would highly recommend their services!

E.

We have used these guys multiple times. Amazing customer service, quick turn around, great prices and excellent communication. Highly recommend.

R.

Really helpful and knowledgeable staff. They offered a free training sessions to ensure I get the most out of my coffee machine and to help set me up for success.

A.

Great service to buy our new ECM machine

R.

We were delighted with the service we received from Martin including very good responses to our probably very basic questions. We are now enjoying the benefit of the excellent service in the form of great coffee. Highly recommended. Joanna Gowans

R.

These guys are 'the' place to go for all things coffee making in Wellington. Professional, knowledgeable, grounded. Just serviced my coffee machine and looked after me well.

N.

Amazing customer, extremely fast delivery. Very happy with my new rocket!

S.

Left the machine to be looked up prior to Christmas. They told us a couple of weeks due to the Christmas break. Phoned in March to be told it hadn't been looked at yet. They apologised and the next day called with a repair estimate. We decided not to go ahead with the repair. The bill for looking at it soon followed. The actual work was fine but the delay without contact wasn't the best.

A.

Ka pai Espresso Ninja! The team provided great service and communication and got my machine back working in A1 condition for the festive season. Meri Kirihimete.

W.

These guys are onto it. Very fast efficient service with a smile. Highly recommend. Great Coffee too!

m.

We love your work. Our La Pavoni Europiccola has returned triumphantly from your workshop in a better condition than we ever hoped. You’ve made our day. Huge thanks. M

A.

Wide range of premium products. Super-fast and excellent service!

D.

Brilliant service as usual. Prompt. Friendly. Nothing is a problem. From supplying the machine to servicing the machine, they are a dream company. Thank you. Choose Espresso Ninja every time people.

G.

More great service, I have said it before but I'll say it again - these guys really are Ninjas! And knowledgeable too - fast, onto-it Ninjas.

J.

Hamish was a very polite young man, who explained clearly what he was doing when I asked. A quick and professional service. Many thanks

G.

Great team - very responsive and very informative, not afraid to give good advice! Thanks Pete and Twyla!

T.

efficient. slight problem with service rapidly fixed. Home service is great.

L.

Chris was dead on time, super friendly, and did a superb job on our machine.

X.

Friendly staff who value thier customers, my thanks to them for saving me from a coffee-less weekend with quick repair times and helpful advice

s.

Lots of Cool coffee machines

A.

Great customer service and a really friendly team, have been a customer for years and we're always well looked after. Keep up the great work!

S.

Very happy with the professional, helpful, and friendly service I have received from Martin and the Ninja team over past year or so. Great advice and good pricing!

P.

Great experience with the Ninja’s. Needed prompt responsive service to get my machine quickly running again and the Ninja’s responded in style. Great service, and very personable guys.

A.

Thank you Chris Hunt well done. Great quality of work and service

A.

Excellent work from the well informed staff again. The assistant sold me what I needed, not trying to sell me something three times the price.

R.

Very good service and advice. Product fitted my needs perfectly.

R.

The guys there no what the are doing and it is very reassuring when your machine needs a service that the work will get done properly.

R.

Outstanding. Martin has been a font of knowledge from start to finish. Would absolutely deal with him (and likely will) again.

P.

Fast booking, nice service man, machine working great again, and a reasonable bill. Pretty perfect!

T.

A very friendly, helpful and well informed conversation about the purchase of a machine. No pressure, very positive.

T.

These guys are awesome! Clearly passionate about their work and want to provide the best service for their customers! Fast and efficient

M.

Amazing service and fantastic team to deal with. An easy go to for all my coffee needs. Thanks guys

N.

Loved the efficiency of the service and highly recommend to anyone. So friendly and accommodating, love these guys, thanks so much :-)

C.

Did it on the spot while I admired all the delights in the new store

S.

Beautiful shop. Super friendly, knowledgeable staff.

Y.

Outstanding service and knowledge.

J.

thanks Marty and team - first rate service every time!!

T.

Friendly, knowledgeable, and a sharp price. The team at Ninja are awesome to deal with.

W.

All you could ever want and more if you're in the market for top class Coffee machines that are quickly serviced and repaired if need be.

J.

Every time I go to see those guys I am impressed. They are helpful and friendly.

A.

Super speedy service, all sorted in a matter of minutes! Great company to deal with.

M.

Martin and his team provide great service. Highly recommended

C.

always great service, friendly prompt and no hidden charges

W.

Excellent service again from the Ninjas; fast and thorough. Cheers

G.

As usual .. impressed with the quick turnaround of orders .. thank you

G.

Prompt efficient service.

R.

great service - would highly recommend

M.

Great team and great service

R.

as always, quick response to query and prompt dispatch :)

T.

Fast, slick, know their stuff. Excellent.

L.

quick service and left nice and clean

C.

Thanks for blindingly fast response to my query!

U.

They have the machines they have the service.

R.

Love your work team

R.

Awesome service

T.

Te home of coffee obsessives!

M.

M.

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