Reviews of iStore NZ. (Computer Store) in Auckland (Auckland).

iStore NZ

294 Reviews

158 Comments

Computer store

Computer store

61 Hurstmere Road, Takapuna, Auckland 0622, New Zealand

Description

Information of iStore NZ, Computer store in Auckland (Auckland)

Here you can see the location, open hours, popular times, contact, photos and real reviews done by the users.

This place has good reviews, this means that they treat their customers well and you’ll feel great with their services, recommended 100%!

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Open hours of iStore NZ

Popular times

Sunday

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Reviews of iStore NZ

G.

The friendly staff are very patient and helpful, and provided good advice to suit my budget. I have been happy with the purchases I have made on their recommendations, and love Apple products any way because of the care put into technology, aesthetics and user experience.

P.

I took my Mac laptop to I store in Takapuna for advice when I was not able to access apps in the usual way. I left the computer there for a program upgrade The counter staff explained perfectly what was needed and what was involved and after 36 hours I got a call to pick it up. Any remaining issues (due to my own tech incompetence ) were explained and corrected by the Manager and I left a satisfied customer. The service was friendly, appropriate and very reasonably charged. I am more than satisfied.

J.

I visited the iStore to get my Apple Watch which was suffering from poor battery life looked at. The team at iStore couldn’t have been more helpful and professional. They made me aware of the process with Apple, the timeframes, and expected costs. All followed up with clear and timely updates via email and SMS. Thanks for the great service! 👍

J.

Michael and Hayden couldn’t have been more helpful or efficient!! I was VERY VERY impressed with their speed of service (migrating files to my new computer)….. also they gave me very helpful advice & we’re honest about my options….. first time at istore Takapuna but it won’t be my last! Thanks guys and I hope you have a fabulous New Years break……

z.

Great team - clearly explained what may be the issues and the process / timing to resolve it. Very helpful re advising the tricks of managing ‘find my’. I was fortunate enough to get my phone back from repairs faster than the estimated time and all communications around it were great. Really happy w my experience there. Thanks team!!

R.

The team at IStore, Takapuna we’re able to rescue all my data after the laptop was drenched with an overturned flower vase. This was transferred to my new laptop within the same afternoon. Excellent service & friendly, helpful staff.

V.

Went into this store today, Staff there were absolutely amazing and explained the difference between each Apple product! Will definitely be returning back to purchase some goods, Staff were definitely on point with their customer service skills and werent focused on your wallet! Highly recommend this store for any Apple purchases.

T.

Kind and smooth services. Recommend this store if you need any apple products.

J.

Well worth buying all your Apple “kit” through these guys, rather than online, as you get such good real advice, and any set ups, data swaps etc they do in store free of charge as part of the service. Just bought latest 14” MacBook Pro, all set up done, works like a dream, very fast! Great team, thanks Hayden!

B.

Hayden and Michael were both helpful . I am not a phone techy person nor expert in gadgets but these 2 helped me understand what was wrong with my husband’s phone and how we could resolve the issue . We had a favourable outcome in the end. Iphone issue resilved.

P.

It was a pleasure to work with a team of professional people and received the attention that I did. They gave me a time to collect my iPhone and two cups of. Coffee later, it was ready. Top marks to all.

S.

Libby helped me 2-fold. (Both requests were outside of warranty). iPhone SE number 1 stopped showing anything but vertical lines on the screen. She confirmed it was a hardware problem that cannot be fixed. iPhone SE number 2 would not load the latest operating system. She tried to update it and it took about an hour but eventually she was not successful. She did not charge me any money

R.

The iStore assistant (sorry I do not recall the young ladies name) was most helpful and sorted out my iPad issue quickly and efficiently. Thank you for your great service. Regards Rob

R.

The team at iStore were awesome - they had the product I wanted (where all of the big-box retailers were out of stock) and they held it for me without making me jump through hoops. Couldn’t be happier…

N.

From the very clear information in an online form I filled out prior to dropping my iMac for repairs to the speedy. They kept me regularly updated, process was extremely easy and the cost far more reasonable than I'd expected.

T.

Two visits in the past week. 1st visit to buy an iPhone 13 and the 2nd to buy air Pod Pro. Great knowledgeable service along with excellent products

H.

I’ve had occasion to visit Takapuna istore recently - initially to order a watch and secondly a problem with my iPad. Both times I was met with very helpful staff who were able to assist me graciously and explained the problem to me fully. My order for a watch was handled promptly by Hayden with follow up emails to keep me informed. I can highly recommend the istore Takapuna.

D.

Having broken my brand new iPhone during a level 4 lockdown, iStore were very helpful and even recommended a cover that would protect my new phone better than the one I bought with the phone. So far so good, I have not broken my phone again !!

G.

Great communication and repair turnaround didnt try to sell me a service I might not need within regards to my iPhone repair

T.

My beats pro were being temperamental and The people at istore sorted me out, Very easy ! No beating around the bush. Shout out Hayden 👍🏼👍🏼

L.

Great and friendly service from the team at iStore! Brought in a pair of faulty Airpod Pros and they promptly diagnosed and replaced the affected ear buds. Will definitely visit again for future apple related fixes!

N.

Efficient service. Helpful staff and very quick assessment of damaged iPad. Enabled my insurance claim to be progressed quickly. Thank you iStore Team. Everyone I spoke to were very friendly and helpful.

P.

Exceeded our expectations, very good thank you. Libby was very helpful and helped us setup my new device. Merry Christmas.

B.

During Auckland alert level 3. Great to see they have all the safety precaution in place. Technician Hayden and Miles are professional, friendly and easy to deal with over the phone. Thanks guys!

D.

I went in today to get my Apple watch serviced and they fixed it with good honest work. They could have easily charged me and trick me into paying a service fee but they provided me good honest work and I saved good amount of money. Highly recommend these guys!

H.

Made the replacement of a faulty iPad under the NZ Consumer Guarantee legislation very straight forward. Great communication and expertise. Recommended for Apple stuff IMHO.

R.

Very helpful team of people,I walked away with problem solved and they talked me into upgrading to a new iPad, so everyone happy

M.

Jamie and team have always been incredibly helpful with warranty work on Apple devices. They are fast and keep in touch and actually help out their way where there may be a issue. Been using iStore for a while now for various devices and have been fantastic every time. Highly recommend as the most friendly and fast AASP in the Auckland region, even during lockdown, offering to courier devices out contactless is super. Great shop and will continue to use when needed, thanks very much for being our go to for Apple authorised work. Recommend every time! Matt

S.

My son’s ipad broke down in the beginning of level 4 lockdown. It did take some time due to lockdown but I am really happy that it did arrive eventually, all safe and secure without any further problems. The staff were friendly and efficient too. Highly recommended!

R.

I took my iPad there for repair and they were super fast at diagnosing the issue and communicating their progress. They provide a very professional support service.

G.

I’ve had to come in multiple times for issues with my MacBook Pro, and the staff at the iStore are always so helpful. They answer any and all questions about the work, your coverage, and general technical questions about Apple systems. They’re my go-to repair place for my Apple products. Quick and easy service 👍🏻

R.

Excellent service. Prompt reply and great communication. Thank you Jamie for making everything easy and smooth especially during this difficult time (level 4 lockdown).

D.

Thank you Hayden for your expert help with my recent purchase. You were so helpful and patient. Exceptional level of product knowledge.

S.

Great easy to use website. Products dispatched promptly. Highly recommended!!!

D.

Anything I need Apple wise, I always go to the iStore! Easy to shop around, friendly people, great service! Thanks team :)

J.

Great experience, website easy to use and the goods turned up the next day. Would happily shop with iStore again.

K.

Great service during level three lockdown with an iPhone repair. Good communication and a fast turnaround!

B.

So helpful when I called to discuss problem with iwatch, easy to register service online and drop off in level 3. Very quick service and return of iwatch. Thank you

F.

Rick Storr here. Called and young lady told me to come in. Bit of a Q but then was told that he thought they could help but come back in 30m. Did. Bit of a Q but then another fella told me it was sorted. Paid my $19 and left. What a team...

H.

My ipad got a flicker screen, and still in warantte. So the staff checked device quickly and told me could be replaced with a new one if not user damage. Just two working days, I got my new ipad.

D.

Takapuna I Store handled my Apple TV problem brilliantly. Thks Hayden and the others Rgds David

G.

After two unsuccessful attempts trying to solve Email problems using Apple Support, a short visit to this store had them sorted! Excellent staff providing excellent service. Highly recommended.

A.

Really helpful and knowledgeable and communicated well so I knew the repair options and when it would be ready

L.

I recently bought a new iMac. The staff were knowledgeable and friendly. The manager, Hayden provided really great support. Thank you guys. Rodney Chapman.

B.

Great service successfully migrating contents of very elderly IMac to MacBook Air. Thank you.

R.

Smiles and friendly attitude with help provided despite break in. Great to experience following Auckland covid restrictions. Thanks

S.

Thanks to the team at iStore Takapuna- they were incredibly efficient, courteous and helpful! 👍🏼

M.

Had done a 3rd party battery change previously mainly because it was a while you wait service instead of having to give up the phone for a few days. Turns out that was a BIG mistake: 3rd party battery became swollen and started to distort the phone. IStore were understandably a bit cagey about being 100% sure new battery could be installed, due to the cement that is used to glue batteries in. In fact, repair was successful and took half the quoted time, so we’re very happy, and will only use iStore in future. It would be 5 stars if the battery change time (assuming Apple parts !!) could be got down to overnight.

L.

Dropped off my iPhone 7 to get a new battery, was told that it would take 5 working days. Long time without phone but no real choice so acceptable. After a week no sign as email to let me know it was ready went to junk mail. No txt or call to follow up. Ok still acceptable but not great service. Got phone back 10 days later with new battery minus glass screen protection. Apparently it’s in the fine print but it would be nice to be told ‘sorry, we had to remove this to repair, would you like to purchase a new one? ...’ but instead I discovered this half way back home. So now I have to go back and get a new screen protector. Plus the attitude on the phone...‘it’s in the fine print!’ Apple I love your products but for the price I expect service not attitude and lack of customer care.

R.

Whenever I have a problem with any of my Apple devices I always choose to go to Istore. The team are really knowledgeable and super helpful. In addition they know what is possible with Apple and what is not. Highly recommend

P.

Extremely friendly and helpful staff. They got the service on my AirPods sorted without hassle.

D.

I had a very special issue that probably no body would believe… Having had a crazy busy year with the America’s Cup, I never opened a brand new MacBook Pro for more than a year, meaning it was still in its box, wrapped when I finally decided to open it and set it up more than a year after purchase (yes…!…). Nevertheless when I tried to start the computer to set it up, it would not start and display the red low battery icon for a fraction of second… Bought in the US when I was there at the time, I then went to the istore in Takapuna. They performed a diagnostic in less than 48h and the logic board had to be changed as well as the touchpad board etc (not sure why since the machine was brand new but anyway). This was going to cost me half the price almost of this brand new computer, never used, pretty frustrating. They put me in contact with Apple directly and I had to go through a few persons since it was a special matter and needed to get an exemption for Apple to cover the full cost despite the expired warranty, which they did. This is my first MacBook and I was non only pleased they did but the istore also managed to fix it once cost of repair was approved in less than a week. I can not be more happier if the service of the istore and the way Apple has accepted to solve my issue. No matter what people say out there, Apple remains the best computer designer, best hardware and best service. Thank You!

M.

My issue was resolved quickly. I got a brand new iphone. Highly recommend.

G.

I lost almost all my photos on my MacBook coz I’d messed up my hard drive. The iStore tech folk had the software to restore most of the pics & best of all I understood how to avoid losing them again. Thanks iStore!

P.

Great, helpful service from knowledgeable staff. Always a pleasure to shop here.

m.

I found istore to be much more helpful than apple’s own support. After going in circles with apple support for my iPod pros that I bought directly from apple, istore just took control and fixed them under warranty. Great service

J.

Prompt courteous service. Would recommend this Istore for Mac users.

T.

Thank you for the attention and effort in trying to solve my watch screen problem. Both front of house and tech service was exceptional. Happy with outcome and return of watch.

S.

excellent service, couldn’t fault them on anything. really happy with the service

D.

Excellent communication and fast turnaround with replacement for a lost air pod.

C.

No issues whatsoever. They did what they said they would do, for the price that was quoted and within the time frame indicated. You can't ask for more. Thanks

J.

Used to work at Istore, amazing staff and service, technicians work hard day in day out to provide the best service for customers. Would recommend anyone with Apple issues to utilise their professional service. Looking forward to having my Apple needs and issues serviced at the Istore in the future.

C.

Friendly staff. Everything went smoothly. Very happy experience

S.

Easy to deal with and solved my issue in a timely manner. Recommend this place.

S.

I have had a number of Apple products sorted out by iStore Takapuna for repair or replacement. Seamless service, fast turnaround, and great communication.

K.

Great service, great communication and would definitely recommend and use again!

B.

Awesome service. Great communication and fast turn around.

A.

They were so good! Told me the repair would take between 7-10 business days. Ended up being 3 days. They also fully replaced my phone because of battery problems (instead of just replacing the battery) which shows that they are reliable and want the best for their customers. Would 10/10 recommend

D.

Really impressed with this store and the service and price was excellent. I had a 8 year old Gen 1 external hard drive that I used as a time machine and it died. I was quoted from $500 to $2000 and these guys quoted $90 to see if they could activate the drive and that included transferring the data if it could be done. Thankfully it could be retrieved and all for $90! So very pleased I got them to do it. Thanks I appreciate it!

B.

I'm happy the iStore got my Macbook Pro's screen sorted out. Thanks so much for the repair. It was super quick and went without a hassle. Again, thanks so much! Edit: Recently got my AirPods Pro fixed here under warranty as well. Job was quick and easy without any hassle. Thanks again. :)

C.

Not sure why some of the reviews here rate these folks so poorly. I brought in an Ipad Air 2 with a suspected faulty battery here last week. Within 10 mins the chap had run a diagnostics, completed the paperwork and had the iPad sent to Apple. Less than 6 days later, a new replacement iPad was sitting on my doorstep in Tauranga. Absolutely excellent service from the very first phone call, drop off to receiving the new unit. Thank you to you all for the great service! Merry Xmas!

K.

Great experience helpful and knowledgeable staff and very quick assistance. Thanks

K.

I had a fast and efficient service from the Takapuna istore. Communication was great.

V.

I Store Takapuna we’re very helpful and professional, definitely recommend them.

D.

Excellent customer service and my iPad was fixed quickly at a good price. Will be back

M.

The Apple Store went over and above to provide me with the best possible service, I am enormously grateful for the efforts put in to help me have a working laptop ☺️

G.

Excellent knowledge of the Mac l wanted and very efficient service migrating my data from the old computer to the new one.

Z.

Very good service! Got my Macbook Charger cable replaced here due to a recall and they were able to order one in a week. Thank you.

L.

Took my macbook pro (early '15) to get the screen coating repaired. Staff were helpful. I picked it up five business days later.

W.

Great staff who know about their Apple products and will take the time to talk with you.

y.

I think they are quite good. My previous iPhone 6s suffered from unexpected shut down problem, so I ask them for battery replacement. After one hour check, they decided to give me a replacement new phone but it need 3-5 turnover days. Because i have no back up phone, they promise noticing me through E-mail, but maybe they forgot that and send me text. Anyway, i got a new phone for free

I.

This is the only apple authorised branch I go to get my devices fixed, I'd like to give a big thanks to Sam for his amazing service and sorting out my apple id, have had heaps of trouble and headache with it in the past. Will def be back again!

R.

Very helpful and informative staff. My experiences here have always been great and those I have recommended this store to have also been well looked after and impressed with their knowledge and service. Highly recommended.

M.

The young people in shop are good however they need to have at one person dedicated for sales only as when the shop is full of people getting small things fixed, genuine buyers have to wait for a very long time. I had to go else where to buy an phone since I couldnt wait any longer.

L.

I had a wonderful session with Jamie training me on shortcuts and useful pathways with my phone and email. He is super patient and describes things well, and has such a gentle manner that I didn't feel embarrassed at how little I REALLY know about Apple products! All the hallmarks of a good teacher and makes me feel so much more positive about using Apple

J.

Very helpful staff member. Sorted my problem with my iPad very quickly. Would recommend them.

C.

My experience this morning with 2 staff members was very positive, they where both helpful and attentive. Both went out of their way to help me with some technical issues I was having with my phone, as well as advising me on good systems for the future, will be back.

M.

2 staff that helped me with iPhone order were very helpful.

j.

I live in the US. This store had some macbook cases that were discontinued and not available anywhere else. A fellow who works at this place took the time to look into postage abroad, even though the store doesn't usually offer international shipping. Good service. No one else I found was willing to do this.

M.

While dropping of my computer for servicing.. I witnessed a very rude man abusing store staff and shop manager, his computer was not ready for collection because his insurance had not authorised the repair. This man was swearing and causing a scene. I was very impressed with how the store manager handled the situation, I would of put the guy in a sleeper hold and washed his mouth with soap

A.

Fixed a ghost text problem with screen. Very thorough with diagnostic of phone. Great service

S.

Just took my phone in for a service replacement and the staff were super awesome and helpful! iPhone has been replaced so fast and was kept updated on the repair!

C.

Friendly and efficient staff! The service was great and would recommend.

V.

Great service! My iMac 27" was fixed quickly and professionally for a minimum fee! Very satisfied with this guys, they are really the BEST in town!

S.

Excellent customer service. Replied to emails promptly and products were shipped straight away. Definineitly recommend.

H.

Great store, great service, great staff. Keep up the good work.

M.

Friendly knowledgeable and efficient, no hassle other than parking . Would highly recommend this team 👍

T.

Efficient, helpful and friendly. 5 🌟.

k.

Problem solving in ten minutes.

D.

Excellent service from Hayden at IStore Takapuna, very knowledgeable and helpful.

I.

Outstanding service. Went above and beyond in order to help me , extremely friendly and helpful staff. They sorted out my problems within the hour. 10/10 would go back again.

P.

Fantastic staff Really friendly Fixed ph straight away Would highly recommend Will definitely go back Thanks

R.

Gem of a store.. awesome staff and need to mention Libby for her great guidance and Delano for the best ever repair.. would say The best iStore in NZ

L.

Thank you for your helpful and professional service. You went beyond what could be expected and I’ll be back again.

A.

Good service, very knowledgeable, well priced and quick service also. Highly recommended

W.

Vey good service. Always good value. Always very knowledgeable

R.

Service was FANTASTIC Fast & with a SMILE Nothing was TOO much trouble

G.

Great store. Great knowledgable staff. 100% would recommend anyone looking for apple repairs or apple accessories!!!!

a.

A great store with a wide range of products at reasonable prices. Friendly and helpful staff providing knowledgeable and professional service. Throughly recommended!

C.

The store was very helpful and the staff great to deal with

E.

Great service and good knowledge

C.

Best service and best products

m.

Great team, great service... I am grateful 👩🏽‍💻🙏🤩

R.

great advice and great service

D.

Josh was very pleasant, helpful & informative

C.

The staff were friendly and helpful.

R.

Good friendly service with all questions I had answered clearly.

J.

Fantastic service as needed help with my ringtones. Highly recommend!

M.

Always a pleasure dealing with this fantastic team

S.

Very friendly and helpful service but waited too long, not enough staff

G.

Jamie and the team get the job done. Thanks, iStore!

M.

Very helpful and had lots of patience. Explained information so we could umderstand

E.

Thank you for awesome service. For the efficiency, knowledgable service and being helpful.

U.

Excellent promt service at fair and reasonable price highly recommend

C.

Painless and quick service. A+

D.

Excellent store with friendly service. Clean and worth the visit.

j.

Knowledgeable and very thoughtful staff.

S.

It's not the original apple store just a retailer.

L.

They are very Accommodating and very Professional

E.

Busy on a Saturday a.m. but the service was fine.

B.

Great service fast and vefy helpful

A.

Buy all apple products at 1 place

I.

Fantastic value 😊

J.

Always super helpful

L.

Very good serves.

D.

Polite

T.

Great

J.

Very helpful

G.

Fantastic service and super helpful staff. My go to store from now on. Thank you Delano for all your help 🙏😊

J.

Great experience. Purchased a new device and the staff went above and beyond to ensure a seamless transfer of data from the existing device, that had a unreadable damaged screen. Thank you!

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