Reviews of Ubertec. (Computer Store) in Auckland (Auckland).
Ubertec
3 Saint Georges Bay Road, Parnell, Auckland 1052, New Zealand
Description
Information of Ubertec, Computer store in Auckland (Auckland)
Here you can see the location, open hours, popular times, contact, photos and real reviews done by the users.
This place has good reviews, this means that they treat their customers well and you’ll feel great with their services, recommended 100%!
Map
Open hours of Ubertec
Sunday
Closed
Monday
Closed
Tuesday
8am–4pm
Wednesday
8am–4pm
Thursday
8am–4pm
Friday
8am–4pm
Saturday
9am–4pm
Popular times
Monday
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Tuesday
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Wednesday
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Thursday
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Friday
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Reviews of Ubertec
D.One of the best customer service I have experienced in a while. Even though I booked an iPhone replacement 2 days in advance, when I got there, they didn't have the battery and had to come back the following week. I would have been annoyed, having come from the other side of the city for nothing, but the customer service rep, Eva, was very helpful and all around amazing. When I came back the following week, they replaced the battery within half an hour. Thanks Eva & the team.
M.Wow! Such an efficient, professional and friendly team.
Paid online in the morning then ready for pick up in the afternoon!
Thank you team for your great service! It is my 3rd time to come back to you and can't say thank you enough and definitely recommend to everyone!!
x.I would highly recommend their service. The service is second to none they replaced my wife’s MacBook Air with a new logic board as a factory Apple store would, and were the only store in the country to have higher spec MacBook pros in-stock. This is New Zealand’s best Apple service provider.
K.The most impeccable customer service from Eve, her knowledge and skills were beyond helpful and all done with the most incredible communication.
r.Highly recommend Ubertec to all.
Have just bought a new iPad and was fortunate to get Malcolm Mc.
He helped me transfer the data from my old iPad and very patiently answered all my tech phobic old lady questions.
Thank you so much, Malcolm, for making this such an easy experience.
Z.Took a phone in here for warranty in Level 3 while other stores were closed. Staff were very helpful and good to deal with, even though I hadn't purchased it there. Everything was well communicated and the phone was back before expected and with a good outcome.
Appreciate the service and would recommend.
J.Malcolm and Dan from ubertec is so accommodating and friendly and helpful even though they are so busy at the service department but still focus on me as customer. Kudos and best customer service
A.Can not recommend these guys enough super friendly staff even in lockdown. They helped me with my warranty repair on my M1 MacBook Air with fast turnaround. Thanks again definitely recommend
A.Fast and friendly service thank you. Excellent communication throughout the repair process
T.Great for the warranty repairs and they do while you wait screen replacement. Great caring customer support by Eva. Even better service during Alert Level 3
K.Was just served by Flynn, he has 5 star service and our interaction was smooth and seamless, Will only use Ubertec for any of my Apple needs because of him, what an asset.
V.Very good customer service and professionally handled my macbook display issue. Delivered within committed timeframe. Thank you!.
M.These guys are outstanding. The staff were very friendly and knowledgeable and were able to test for the fault and check warranty status. The repair itself was fast and of very good quality. Plus they are an Apple premium repair partner.
K.Great experience, dropped off Cooked IMAC, they communicated well and was a painless process. Recommend!
T.This company was incredible to deal with to fix my broken screen on my MacBook. I dropped it in on a Friday afternoon and it was fixed perfectly and back in my hands by the following Wednesday. The customer service team were very friendly and helpful when I called to check in due to urgency of needing it for work too. Great business!
C.Well, I can only speak from my personal experience, which exceeded my expectations after reading some of the other reviews. I dealt with 3 people to get my battery replaced in my MacBook Pro, and all of them were welcoming, knowledgeable with great communication skills. And now I have ended up with half a new laptop on Apple! It's a win! Thanks to the Ubertec team.
V.Amazing service!
Had my two apple watches damaged for two different reasons. One was out of warranty and had a problem with the digital crown but Ubertec saved me all the time, money and hassle after going into Oobe, New Market who had told me I should pay to have it serviced when it was out of warranty in the first place. I also went to Ubertec about a screen replacement for my second watch and after back and forth calls with Apple, Ubertec made it super easy for me to just go in and hand in my watch in under 5 minutes. Kelvin was super helpful when communicating with me through emails about my possibilities and in the end I managed to get my watch replaced at no cost at all. Thank you so much Ubertec, I know where I am going to return in the future!
K.Helpful, knowledgeable, professional team. Fixed my problem, it was under warranty. Friendly team member at drop off and pick up. I'm stoked with the service.
I would've liked a call/email to let me know that my laptop was ready, instead of me calling them. They did email on the Monday to say that they'd call when it was ready - so perhaps my call on Friday pre-empted theirs. I was really impressed with the communication and follow up calls/emails aside from this.
Everybody that works here knows what they're doing. And I love that there's customer parking. Cheers, mates!
A.Edit: I deleted the original review because I decided to increase the rating and the original review won't match the rating very well.
I booked for a screen replacement for Friday on Wednesday this week(at the store after the staff checked my phone). After 2 hours of waiting on Friday they told me they couldn't do the replacement because my phone was slightly bent. I wish next time they can verify the issue before having the service, not afterward. So customers can choose the right option at the start not after a couple of days of useless waiting.
Overall the staffs are willing to communicate and willing to solve the problem. I don't think this particular service was a well representation of their company and I wish they can do better next time.
N.Fantastic experience. My data was saved, which made my week. Purchasing new gear was smooth and really helpful – awesome customer service. It's clear that there's a great team there. It's a really nice set-up as well – an oasis of calm when one's computer has carked it. Thank you!
B.Could not be more impressed with the repair service I received from Ubertec. They were extremely friendly and helpful in-store - the communication and speed during the repair process was great. Very grateful for their service!
R.I bought my Fiance’s Macbook 12” in a week ago to have the keyboard inspected/replaced under Apple’s “Sticky Keys” keyboard replacement programme. Ubertech support called me midway through to update me on the outcome of the inspection and organise the repair under recall as it ultimately qualified for it - 2 working days from start to finish most of which was a part being delivered to them so cant fault them there - they even managed to get it done on the day the part arrived despite a Parnell-wide power outage which was very cool. The repair itself was also completed to an excellent standard and we’re very happy with it. There was an (unrelated to keyboard) issue on pickup, but Mike was excellent at dealing with it quickly and professionally, and gave me the benefit of the doubt which was hugely appreciated and alone has made me a return customer for the next Macbook we buy. Couldn't recommend highly enough - cheers Mike & Team.
M.Excellent service. I had an issue with my Macbook and Apple advised that I should go to Ubertec as they are a certified service provider. Ubertec was professional, upfront and did a fantastic job from a customer and a technical perspective. I won't be going anywhere else for service in the future. Thanks team, great work.
B.Very helpful staff, and overall a very smooth and accomodating service. Highly recommended!
L.Had to get my MacBook Pro repaired under Apple free repair program and came here. It was super quick and painless to get it fixed and ended up being quicker than they said it would be which was great. Is a little confusing the place looking like a house and not knowing whether to go left or right when you get in, as left appears sales and right was just a desk which ended up being servicing.
J.I found that my laptop was covered by Apple under a rare MacBook screen repair warranty programme so I knew my repair cost would be free! Yes you should backup your data onto a hard drive before taking it into repair just in case. I took my laptop in on a monday, got a call the next day (tuesday) on what would be happening, and it was ready to be picked up on Wednesday afternoon. My whole screen, keyboard and pretty much all external features got replacement and laptop looks nice and new. Extremely fast service in my case and thanks to the Ubertech team and Technicians!
L.Totally impressed with the level of customer service and speed of repair of my laptop. After being told by other service centres it might be a week before they could even look at it to diagnose, Ubertec had it diagnosed, parts ordered and fitted within 28 hours of me dropping it to them.
P.Great friendly staff and great show in an unusual but not unexpected location. Great range of apple and other apple compatible tech products. Apple products don't really have a discount. The repair team will give you a fair and unbiased opinion. You won't be forced down the official repair channel with high costs. They will make realistic recommendations on whether to replace the faulty machine etc. Overall great store and service.
J.The issue is not that it could not be done, the issue is the way in which the employee communicated with me. It's simply unacceptable to behave that way with a customer.
To add to the above, I just had a great experience by phone with one of the support team at Ubertec who communicated politely and restored my confidence in the support process.
N.Impeccable service, replaced my Macbook's dead logic board in only 3 days, and seamlessly worked with Apple behind the scenes to sort out the repair claim. Thanks Ubertec!
D.By far the best Mac support crew in Auckland. Had always the best experience at Ubertec. Just had a conversation with Mike in Support...he was probably really busy 4pm on a Friday but happy to walk me through a solution with my Mac. Cheers Guys
D.Awesome, fast, efficient and friendly service on all levels. I had my work laptop assessed & fixed within days. Will definitely be using you again - thanks so much.
a.The lad with long hair was super helpful and quick when I first came into the store. Had a diagnostic report by the next day.
When I returned to collect the device the service was unfortunately quite slow. I figured it would be as easy as verifying who I was and handing the phone back. Would have been 5 stars if not for this. Thanks anyway
T.Can I just say - that Ubertec well exceeded my expectations and saved me hundreds (potentially thousands?) of dollars. I bought an iPhone X in Australia in December 2017 without AppleCare. I have kept impeccable care of this phone, but one day in April 2019 for no apparent reason it simply stopped responding, the screen went black and the phone became very hot. Eventually the battery drained out and the phone went cold, never to turn on again. The computer would not recognise it via USB, and it would not charge. The 1 year worldwide warranty had expired in December 2018 when I checked my IMEI on the Apple website - "Your phone is no longer covered." Disaster. So I took it to Ubertec because we don't have any "offical" Apple stores here in NZ and their reviews looked pretty good. Ubertec liaised with Apple and convinced Apple to replace the entire handset with a refurbished but otherwise "new" iPhone X - FREE OF CHARGE. Ubertec even refunded their own $50 diagnostic fee because the dead phone wasn't able to turn on for diagnostic testing. $0 spent! Any other dishonest company could have charged anything for the replacement phone or at least a service fee, claiming to have fixed the problem themselves, and I was prepared to pay hundreds for this. I was also prepared to lose any faith I had in Apple entirely. Thank you Ubertec for saving my life/iPhone.
M.Ubertec have gone above and beyond my expectations for great customer service. Living on Waiheke has made it hard to travel to Auckland, but an employee took matters into his own hands and dealt with the situation. Also, I have had problems with my iMac ever since I purchased it in 2012, and only a couple weeks ago did Ubertec finally find what was wrong with it when every other tech shop has failed to do so. They fixed it without a problem, and I’m very happy to say I would highly recommend this store. Great friendly staff, and very professional. Thanks guys!
C.The team at Ubertec consistently excel. I have dealt with a number of Apple service centres and sales outlets and Ubertec have never disappointed me. Their service is courteous, efficient and knowledgeable. They always meet their commitment and more. Occasionally they need reminding to charge for work carried out, but that is a minor detail! They are always my first port of call for anything to do with computers.
S.Impressed by the professionalism of the technicians at Ubertec. Taken our iMac's and MacBook into be repaired or upgraded on multiple occasions. Contacted us by phone-call to resolve our concerns quickly rather than letting the fester in an email inbox. Was quite impressed. Props to Jonathan and the team, highly recommended.
S.As a first time Apple user I have been most impressed with your service. Marcus took a great deal of time and trouble to explain and demonstrate the various models to me even before I had indicated that I wished to buy. As result I purchased a 13' model and since then I have contacted you by phone to ask various questions and have found all your staff to be patient and helpful. Thank you.
T.I wandered in to replace the ESC key on the Macbook Pro.
Told the pleasant service desk gentleman I'd been given a price to do it elsewhere, so as long as it wasn't too much more, do it now please.
He took it upstairs to the tech (in a soft bag to protect it from light shower splatter), and came back in a few minutes, key replaced, and said NO CHARGE.
Thank you to Ubertec for this generosity.
Don't go storming Ubertec for freebies, but in this case a generous gift will be rewarded with future patronage.
M.We use Ubertec as our preferred repairer for all Apple products in our buisness and we have always had an excellent experience. The level of service we receive from Ubertec is simply unbeatable.
M.The closest thing you'll find to an actual Mac Store and service desk in Auckland.
I took in my MacBook Pro this week with a screen issue and the service desk guy spent a good 20-30min trying to solve it for me then and there so that I wouldn't need to book it in and be without it. He solved it and sent me on my way with a smile and without spending a dollar. That's why I'll go back and why I've used them (and spent a tone of cash over the years) many times in the past for all my service work and purchases. I totally trust them and have not once been disappointed.
Highly recommended.
J.Great place, if you know about cga then you're pretty much sorted here, I could see how other reviewers that dont know much could easily be charged for stuff they shouldn't be, however for me they went above and beyond, replacement screen they installed died for no reason just outside of the 90 day warrenty, turned out to be a very easy fix and the problem being dust, they flagged the service fee which was great. Overall, very happy. Highly recommended :)
S.I’ve always had nothing but great service from ubertec. I work in banking and my laptops and phone are very important to me for work. Had numbers of my computers and iPhones serviced here. They are by far the fastest and most friendly compare to others. Apple award them with the premium status for a good reason. Too many entitled people feel like they can black mail companies using unjustified 1 star review just because little things don’t go their way. Grow up!
C.My Ipod Touch had just fallen over the warranty period and as luck would have it developed a fault with the sound coming from headphones. I described the problem, the chap behind the counter reckoned there was probably something in the headphone socket so took it away for a few minutes. He returned with it fixed and gave it a clean up.
No mention of charge, warranty and nothing but top quality friendly service. Thank you very much!
B.They got my laptop's entire top case repaired in only a couple of days! Absolutely insane stuff. Great all around service, thanks guys. 👍
C.I've been in to Ubertec for service twice; once for my Macbook and once with my iMac. Both times they were fast, efficient, professional and I was stoked with the result. I have tried other Apple Service agents, but none other has come close to the high level of service I've received at Ubertec. I would never go anywhere else.
A.I have dealt with dozens of IT/IS professionals over my 20 year working career and I have NEVER, EVER come across two guys who are more friendly, helpful and supportive. Both Marcus and John have gone out of their way to treat me as though we’ve done business for years, rather than as yet another walk up customer who didn’t back up their data properly. They have provided sound advice, realistic assessments and have generally made a very painful process significantly less so. I can’t speak highly enough of these two guys, and the culture that is so obviously a key part of how Ubertech does business.
A.Excellent customer service and repair.
Highly recommend
A.We visited the shop during our World Cruise in early 2018. At that time I had not had contact with my son over the internet for many days. The guys there were super helpful, gave us a place to sit and enabled me to reach my son - JOY! It was 11pm UK time but my son didn't mind. Many many thanks.
D.Best electronics store I've ever been to. Fast, friendly, and fair. Staff are great and always really helpful with returning/replacing products. Highly recommend!
D.Went in yesterday afternoon ready to update my old Sony laptop. Had thought to replace with ipad but after discussion realised a macbook air is what would be best. I got everything I needed and the gentleman who dealt with me was lovely and patient I came away feeling I had everything sorted.
Marcus was the young man and my experience at ubertec was brilliant. Experience so much better than standing in a crowd of people in the likes of noel Leeming.
Recommend to anyone wanting personal intelligent service.
P.Click order but they were terrific on phone and unlike the others “ Mac” places they had what I needed!
S.Fantastic service, quick, professional and knowledgable.
Since Auckland doesn’t have an Apple store, Ubertec is the next best place to get the service you need.
H.Dropped my phone off for a battery replacement and was told to pick it up again in 2 hours. Phone was all ready to go when I came back, with a brand new battery. Smooth experience
c.AMAZING !!! fantastic service from a great team of people. I would highly recommend this Ubertec store who fixed my mac super quick, professional and within budget. big thumbs up
D.Go here for everything Mac. Excellent service.
J.Had my Macbook Pro fixed here! Had major issues but was handled extremely well in terms of my expenses . Great communication, extremely fast and efficient! Thank You
W.I took a look around the store a few months ago and found the stock to be of reasonable quality. The staff were polite and asked if I needed any help. They respected my space when I said I was just looking. If you're nearby and a Mac user then it's a good place to keep in mind.
D.Brought my MacBook in on Friday because of a backlight issue. Ubertec had it fixed by Monday. Great service and really fast turn around.
T.A big thank you to Chris at Ubertec who (at no charge) helped me get my new iPhone set up with a new iCloud account and email. Legend!
W.Other than being slack in terms of contacting, I was charged zero dollars for my phone to be fixed while under warranty. Very happy with the service overall.
L.Wonderful support from the staff by telephone, who helped me connect MacBook to old printer downstairs. I was so grateful!
G.Cut along story short... I was looking for a new ADSL2/2 Modem, I went to PB technologies in Penrose; I was recommended a DSL modem router that would work seamlessly with Extreme Airport Base Station by one of there sales team; he mentioned that it would work in OSX Server App... Epic Fail. Cost one WAG320N Link-sys dual band modem router.
Called for help, "UBERTEC" To the rescue! 15 Mins on the phone with Michale and he explained the whole process of what PPPOE to PPPOA is and what I needed to run the Extreme Airport Base Station in OSX Server App. After the conversation I presented my self at there store and purchased the correct ADSL2/2 Modem. The same day I was up and running.
Cant fault any of there customer service.
S.Had a bootcamp issue with my macpro, and the technician guided me well through in the phone in 'layman's' terms, which helped me a lot to get it done. Didn't even need to go into their store. Thanks again!
H.Blows my mind how good these guys are!
D.Prompt friendly service with better prices to service my MacBook battery than 4 other Apple authorized repairers - one of them wouldn’t even give me a quote!
E.The team is very helpful and competent, prompt service, punctual, iPhone battery replacement in 2 hours only. thank you
S.Friendly staff. Not much selection of brands and accessories but staff will direct you to other places that will have your wanted products.
L.Excellent service in Ubertec, every staff is extremely helpful. Highly recommend.
B.got sent here by apple support, the staff were great and really helpful !! great store and super efficient :)
A.Great service. Quick and polite. The technician Gerald handled my repair to a high standard. Cheers to the team over there.
P.Excellent service and fast turnaround on the repair. Highly recommend!
S.Always fantastic, friendly service from Ubertec. I never feel like a dumby and always walk away understanding what they said and with the solution I need
N.Thank you to the staff @ Ubertec - friendly, professional and fast! I appreciate how well you looked after me and my computer!
R.Only time I have ever considered to buy another apple product in ages. They are really friendly!
J.My latest service at Ubertech was fantastic and I recommend this company for repairs and sales of Mac related stuff.
A.Good service with great products, specially if you are after Apple accessories. Service is good too
B.Thank you to Flynn and technician Graham for their help with my Macbook!
J.they explain and help me a lot happy to get problem solved 😊
A.so pleased with the experience from Ubertec they fixed my mac which was a complicated issue not a problem!
S.Went there to dispose of old phones and charging cables. Staff was helpful and friendly.
M.Apple Authorised Premium Service Providers and Repair. In store and on site service
L.Great service. Super friendly and helpful shop staffs. Super fast turn around too.
S.Best Apple store in Auckland. Awesome service
J.Very professional, attentive, and prompt service. I do not hesitate to recommend their services.
S.Got my iPhone 5 replaced for free even after using it for more than 2 years .
L.Very knowledgeable and friendly staff. Great to work with!
L.Top notch service with friendly, knowledgeable staff
P.Good range of apple products. They make a real effort.
J.For the Good Stuff milled from solid aluminium!
A.Friendly staff who were helpful and understanding.
G.Fixed on the spot, thanks so much!
A.Always professional and helpful. Great service.
J.Top class Apple service
林.HI，Can you fix the Windows computer?
T.Great customer service and efficiency
S.Staff was very helpful
M.Good professional service. Efficient
C.Great service and expertise.
T.Nice service and fast turnaround
S.Computer Problems Solved Quick and Easy
A.Fantastic
L.Very nice staff
H.Amazing Service
P.Awsome service
A.great service
N.Amazing service
J.(Translated) Very nice place on the outskirts of Auckland, at least it was clean and there were no homebless
(Original)
Muy lindo lugar en las afueras de Auckland, por lo menos estaba limpio y no había homebless
W.(Translated) Thank you ubertec. Best apple shop! Thank you very much for your staff to explain my iPhone problem in Chinese in detail. He is super patient. If you want to buy frequency fruit in the future, you must come here. Thank you! awesome!
(Original)
Thank you ubertec. Best apple shop! 非常謝謝你們員工跟我用中文詳細講解我iPhone的問題。他超有耐心的。以後要買頻果一定都來這。謝謝啦！讚！
极.(Translated) This is an Apple authorized store in Oakland, which can provide global warranty. I have repaired the iPad mini iPhone here before.
(Original)
这里是奥克兰的苹果授权店 可以提供全球质保 之前在这里修理过iPad mini iPhone
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