Reviews of TechMasters. (Computer Store) in Paraparaumu (Wellington).

TechMasters

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Computer store

Data recovery service

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Information of TechMasters, Computer store in Paraparaumu (Wellington)

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Reviews of TechMasters

P.

Exceptional service by Keith of TechMasters. Problem: Our old laptop crashed a few days before Xmas 2021. I had no expectation of a good solution before the new year - I was wrong. I contacted Keith as he had done some good IT work for us a few years earlier. He was immediately able to refer to his records and suggest some actions that we followed with confidence. Outcome: Having delivered to old "dead" computer to Keith, he removed the drive from it and confirmed that our files were recoverable. He provided specs for a new laptop that he judged would suit our needs. We purchased accordingly and are back up and running with access to our files - inside 36 hours (would have been less if our pre-Xmas preparations had been delayed)! Keith's response was professional , prompt, and efficient, with excellent communications. This outcome and experience was exceptional - being a few days before Xmas when he and we were all on deadlines.

C.

While researching potential companies and service fees for a damaged external hard drive, I came across TechMasters who were extremely responsive and offered good value for money services. It wasn't the hard drive I cared too much about, and most competitors warned that the hard drive won't be operable once opened. Therefore, I really only wanted my data to be recovered. However, once Keith explained what had gone wrong and that he was able to fix the hard drive AND make my data accessible at the same time I was stoked! On top of that, the final fee was jaw-droopingly low which was a really lovely surprise. Lastly, when opening the parcel that contained my hard drive, Keith had also sent a new USB cable with it. Thank you so much for being honest and transparent, and for making this experience so awesome! I highly recommend Keith and his team and will definitely make use of their service again for future technical issues.

A.

Such great assistance from Keith today. Supplied me with information required to get up and working again. Also great follow up. Highly recommend and will not hesitate to contact a Keith again for problem arises. Thanks Annette

M.

An external hard drive attached to our laptop was no longer visible to our laptop when it was started up one morning. It had documents on it which were not contained in a recent backup and thought all was lost. We sent the disk to Keith and thankfully he managed to restore all the documents. The restoration fee was well worth it as the time and effort to reproduce the missing documents would have been well in excess of that. Very happy with the service experience.

A.

I had deleted some very important files on an external hard drive by mistake, and was unable to recover any of them using standard drive recovery software. I was very impressed that Keith managed to recover the entire hard drive for a fraction of the cost that I was expecting. He also let me know what I could recover from an initial scan before he began the recovery process (and began charging me), which I was grateful for. One satisfied customer!

p.

I am impressed with Keith's high standard of customer service. He is honest, he provides a few options, he remains objective and doesn't attempt to influence my decision. He helps me in my thought process, ie what needs to be considered - how much is it worth to me. My hard disk was rather a complicated case, he is transparent throughout the entire process. I respect the way he conducts his business. If only this review allows me to give 10 out of 5, I would.

R.

I was at risk of losing critical work and personal data when my laptop's HDD crashed while I was visiting family in NZ. Keith came to the rescue and expertly recovered everything with a super quick turn around of the job, excellent communication throughout and at a reasonable rate given the amount of work involved. Highly recommend Tech Masters for all data recovery services!

R.

Excellent service. Friendly and professional, reasonably priced, I cannot recommend them highly enough. Keith worked swiftly to help recover some 30,000 (!!) important photos I had lost when a hard-drive crashed. I made the right choice entrusting TechMasters with this important job. I am so grateful for the wonderful work they did in helping me recover these important memories. I will be recommending them very highly to anyone in need of data-recovery.

E.

TechMasters provides outstanding service. Keith (owner/operator) has an extremely high level of technical knowledge and expertise which means he can readily identify and resolve issues. Where an issue can't be resolved (as in the case of our printer being too old to be set up for printing to our laptops) Keith gives excellent advice on the best way to proceed. We have used his services twice and have been extremely satisfied on both occasions. He is very accommodating with timing, and is nice and easy to deal with, and he can explain complicated things in a way that a non-techie person can understand. We can't speak highly enough of the service provided by TechMasters / Keith. 5-stars plus! Elizabeth and James Renwick

S.

I would recommend TechMasters because they were able to recover all of my lost photos when my external hard drive crashed! And at a competitive price too. It ended up being the case that they needed to send my drive up to a lab in Auckland because they could only get 40% of the data in house whereas they thought the lab might be able to retrieve more. Keith Lawrence contacted me through each step of the process though and informed me of my options. I was given the option to take just 40% of the data at a reduced price (about half of what I was quoted) or have my drive sent to the lab for the possibility of getting back 80-99% of the data at a higher price than what I was quoted. He informed me that it wasn’t a guarantee but that if the lab in Auckland was unable to retrieve significantly more photos (80% or more) I would only be charged the reduced price. I thought this was a fair deal and I’m glad I decided to go for the lab because now I have all my photos back! I appreciated Keith’s honesty and clear communication. I would use TechMasters’ services again.

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