Reviews of DHL Express Service Point. (Courier Service) in Auckland (Auckland).
DHL Express Service Point
Auckland International Airport 16 Laurence Stevens Drive, Auckland Airport, Auckland 2022, New Zealand
Description
Information of DHL Express Service Point, Courier service in Auckland (Auckland)
Here you can see the location, open hours, popular times, contact, photos and real reviews done by the users.
This place has a low rate, this doesn’t mean that they offer a bad service or don’t treat their customers well. You should take into account that in almost all cases people only give reviews when they are angry with a service, and not when they are happy about it.
Map
Open hours of DHL Express Service Point
Sunday
Closed
Monday
Closed
Tuesday
Closed
Wednesday
Closed
Thursday
Closed
Friday
Closed
Saturday
Closed
Reviews of DHL Express Service Point
c.The 3 ladies on counter were amazing, saved us $1000 on freight and insurance and repacked to get better pricing. Polite and professional.
c.Somewhat better than other companies, but one customer service attendant is really rude and wont listen.
S.Getting slower by the delivery. A express delivery from Sydney to DUNEDIN that should take 2-3 days takes 1 and a half weeks. I get there’s COVID and all, but fdx and NZ post aren’t doing this. Things get to akl or chc within 1-2 days then nothing happens for ages.
A.A decent service for your international services. This is a place where you have to come to pick up your own parcel if you are in hurry and want your parcel soon as possible.
A.The best way to make sure your parcel gets shipped quickly. Drive to DHL at airport and post it.
V.Not a good experience for first time. Staff lost my parcel and found after 3 days.
C.Stood at the counter writing this in front of the older woman behind the counter while I quietly waited for over 30 minutes as if I was a ghost. A warm greeting a hi or even a smile would have been sufficient just felt awkward and uncomfortable..
R.Courier was very professional, pleasant and had a smile on him during my short encounter with him when he delivered an item to me. A wonderful experience and kudos to him for a job well done.
L.Staff were super nice especially the 2 ladies in the front who were so patient and helpful brought out the poly hospitality
S.Very consistent, professional,friendly and helpful front desk staffs - especially Grete and her assistant.
Couriered 3 times from this branch lately and would rather not change but highly recommend it.
ᑎ.I’ve generally had average experiences with DHL apart from this incident. Shipping became delayed once the package arrived in New Zealand. Called to ask why and it’s due to Covid, can’t understand how that’s possible? as the package was ahead of time moving through UK,Germany,Netherlands and Australia.
Besides that, had the most awkward calling experience with both advisors. First one hung up on me and the other one was condescending.
T.Waiting on a package from Australia. This company tried dropping parcel off by getting out of his vehicle and tapping our letter box like i could hear that from inside the house. (CCTV) Left no card or msg he came and for us to call em back to reschedule another drop off. Parcel sat at their auckland city branch for a week or so when we finally rang them they said they were waiting for our call. Lol they lied on several occasions saying they tried dropping off parcel and no one was home, CCTV shows their attempts on majority of drop off times and dates were non existant. When they did come we were always home when they kept entering on track n trace system no one was home, there was always someone home on those days (CCTV confirms this) in the end after weeks of waiting we picked up parcel from the penrose branch after a complaint was emailed through to their big boss. This was because i was frustrated and angry with the time it took and the run around and lies they told. I cussed while explaining this to the customer service lady and he said not to cuss or hes going to disconnect on me, of course i didnt stop cussing and the sensitive tootie fruity hung up on me. Lol rang back got a better customer service guy who resolved my issue while listening to my rant and cussing. Email complaint sent to their boss got me a call from the customer service leader who confirmed previous cs agents actions of resolving my issue. (The better at listening and not sensitive cs agent)
T.Way better than fedex
D.Best Freight Company I have ever worked for in 2013. The people are wonderful as well as the staff. Everyone just worked together like a family. I have worked for TNT Express also and I feel they are the worst company to send shipments through them. DHL Express are very fast and efficient and they are very strict and will always assist in any way possible. Customers need to understand that there are restrictions and procedures to clear shipments for delivery to Customers, sometimes the receiving country can only do so much to assist Customer. I highly recommend DHL Express without a doubt.
紐.Very helpful and friendly staff, thank you VH
C.Simetimes there is confusion on where the pacjaging is but for the most part when they call our pacjages are put aside for us and we can go get then striaght away.
M.My postage arrived on time. I am so impressed.
L.Good service, friendly staff
D.Staff professional despite work conditions under level 2.5 in Akl. Only gripe, that Intl courier prices have sky-rocketed since Covid to a point you really need to rethink what you send.
r.Best service we ever got
Girls were so helpful grete and stella
We definetely recommend this place
p.DHL were great.. sending a suitcase overseas today and the staff were so patient and helpful. Great service.. highly recommended
A.Bit of a weird place to try and get to. Other than that it's fine
T.Fast and efficient pickup.
S.We needed to collect a shipment from DHL prior to Christmas. The staff were very helpful.
M.Good service. But no pick up for docs?
T.The ladies at reception were very helpful:)
R.Fantastic customer service manager who helps over and beyond if operational excellence is challenged.
w.Friendly receptionists and reasonable prices
H.The best shipping company to send and receive goods
G.Very friendly and helpful staff even at the busy Christmas time.
A.It is great company and my work place i love it
S.Very good customer service.
G.Friendly staff, great advise
j.Fast easy pickups. They even have a sweet sweet coffee machine.....
N.Awesome
G.Very friendly and helpful staff even at the busy Christmas time.
R.Easy, no fuss service
b.Service is OK. All freight companies need room for improvement
P.Good location for quick drop off
M.Great customer service
J.Professional, the fastest courier to Eastern Europe countries
S.Awesome customer service simply excellent
J.Very helpful and friendly service
S.Friendly staff. Good service.
E.Quick service! Completely recommend.
J.Great and super fast service
N.Neat and loverly lady on the other end Noel
A.Helpful staff, great service
J.Happy to help customer service.
A.Online updated might be bit slow bit acceptable service
T.Quick... Fast... no issues...
R.Good Service
C.Good service, terrible coffee.
C.Reliable,no complaints
S.Friendly staff. Patient and caring.
D.Expensive but profesional
m.I paid more than I was quoted.
J.Good job
W.Ok
L.service fast
J.The best
R.No complaints.
S.Nice company
S.Excellent service!
z.Great place and vibe
T.Good
G.Good and frirndly
L.Good service
R.Good
C.Neat
R.friendly staff
D.Good service
G.Just a storage facility
F.Expensive !!!
C.Professional
j.(Translated) The website design is very good, and the yellow color shows the company's characteristics.
(Original)
網站設計的很出色，黃色表現出公司特質。
极.(Translated) Efficient and convenient
(Original)
高效 便捷
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R.Contact
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