Reviews of Riccarton Medical Practice. (Doctor) in Christchurch (Canterbury).

Riccarton Medical Practice

48 Reviews

31 Comments

Doctor

Medical Center

59 Division Street, Riccarton, Christchurch 8041, New Zealand

View all the reviews

Description Map Open Hours Reviews Contact Photos

Description

Information of Riccarton Medical Practice, Doctor in Christchurch (Canterbury)

Here you can see the location, open hours, popular times, contact, photos and real reviews done by the users.

This place has good reviews, this means that they treat their customers well and you’ll feel great with their services, recommended 100%!

Map

Open hours of Riccarton Medical Practice

Sunday

Closed

Monday

8am–7pm

Tuesday

8am–7pm

Wednesday

8am–6pm

Thursday

8am–7pm

Friday

8am–4pm

Saturday

Closed

Reviews of Riccarton Medical Practice

Dr Abby Zarifeh was recommended to me, and as a newcomer to Christchurch I was happy to find such a personable and friendly doctor. She has been great with me and my daughter. The nurses have also been great, and we have not had any unpleasant experiences whatsoever.

This place has the best nurse I've ever had. Annoyingly I can't remember her name, but she sounded like she was from maybe the Ukraine? She was just lovely. In fact, all the nurses I've ever had at Riccarton Medical Practice have been especially great and so very friendly.

I absolutely love the doctors and nurses at this practice I’ve been seeing the wonderful Dr Zarifeh (David) for as long as I can remember but I am not great at looking after myself and don’t make regular appointments. The receptionists make it considerably harder to come in. I actively avoid trying to go to the practice as every single time I’ve called I’ve been met by a cold reception. I have had an issues that can be taken care of quite easily over the phone but have actually been judged by reception (lost a acc referral form). I wish I could give a 5 star review but I’m sad to say that one or two of the staff really make a difference.

I normally don't write reviews but I thought it would be the easiest way to express my gratitude to the doctors and nurses at the clinic whose reputation seems to be suffering thanks to a particularly cantankerous receptionist. My GP referred me Riccarton Medical Practice to sort out an ongoing medical issue after an initial referral to a specialist was unsuccessful and expensive. The nurses and doctors at Riccarton went out of their way to accomodate my busy schedule and all at a reasonable price. Friendly, caring, professional, accommodating....its all been said below. They deserve all those glowing descriptions. That being said, the infamous receptionist I talked to a few times is really letting down the team which is quite unfortunate given that this is the first point of contact with existing and new patients. Often patients, like any client/customer, are trying to get an understanding of methodology, lead times and associated costs of a service. If she is not prepared to patiently listen to questions [without interrupting] and answer in a clear concise manner then maybe she should look at more fulfilling opportunities outside of customer service.

Called reception today and recieved an unhelpful and terse response. Unfriendly from the second I asked how her day was going. I enquired about getting a covid test done for travel requirements. She asked for my details and if I had been to the practice before, to which I gave them to her and she then told me that I have never visited the practice before. I told her she was wrong. ( I have been visiting since I was a toddler up until my early twenties). I advised her that I would have also been removed from their current register as I have been living overseas for quite some time yet besides the point I should still have been on the books and I visited as a casual only 2 weeks ago! But to tell me that I have never visited before was incorrect and condescending. Furthermore, she then told me that the practice doesn't do Covid19 travel tests, yet when I visited 2 weeks prior the doctor specifically told me that they can do it for me. Reception told me I was wrong yet again, however I'm only telling her what I was told. She then changed her mind and all of sudden after being on hold for a minute or two the practice now does these tests. I left it at that and will get my test done elsewhere. Nor will i re register with the practice again. I will not mention a name but I can see from previous reviews others have had similar experiences here.

Always had great service by my own Dr Zarifeh and the receptionists and nurses. Even when my little one was sick and they had to call an ambulance they kept us in the nurses room and took care of us. They always try to fit us in with another Dr when they can and are very accommodating. Denise at reception has always been very friendly and helpful when we joined. I'm guessing its the not easiest job when you have sick and worried patients calling for appointments and cant get in. I can understand when people get frustrated. but to be fair at my Dr's in the UK we had to wait minimum a week for an appointment, usually more.

Doctors are great and very understanding and will help you if your in a difficult financial situation. Liz is honestly the best doctor I’ve ever had she’s always straight into the point and is very caring with her patients. She helped me through a very tough time actually. All the doctors there are great and they are highly saught after which is why sometimes we have to see other doctors but I’ve never had an issue with any of the doctors here. Reception is really good too wish the others would cut them some slack I have witnessed them deal with some very rude patients in the most professional manner they could. They always welcome me in, I barely have to go to the desk now as they know who I am and tell me to take my seat. Nurses are very friendly and chatty good at keeping your mind of getting a blood test and very good with children’s immunisations. I love this medical practice and would not go anywhere else.

I visited Doctor Abby Zarifeh, and had a great experience with her. She really helped me and treated me well. Great service!

Been a patient here for the last fifteen or more years.Staff are all very friendly and professional.😷🤒

Doctors are fantastic . Did previously have a few issues with reception but they are no longer an issue. Great staff and Nurses . A very caring practice.

I am new to the Doctors and I found both the Dr and reception staff were very polite and helpful. The receptionist was very bubbly and it made me feel at ease as I don't particularly enjoy Doctors visits. I didn't feel rushed in and out and was really taken care of.

My family and I have found the team (Doctors, Nurses and Receptionists) to be wonderful to deal with. Thoroughly recommend this practice.

Friendly caring and professional care from all staff. I felt heard without judgement. Options for my health care were discussed in a manner I could understand. Great care thanks

I have been coming here for years and the doctors are always fantastic however I find the reception can be quite rude and will speak over top of you when they see fit I work in customer service and this is not how you maintain a happy customer base.

The doctors here are top notch. I've been going to Riccarton Medical for 15 years and have seen most of the doctors that usually work there. They are all lovely, compassionate, and very knowledgeable.

The doctors here are all very nice and helpful. My own doctor is often hard to get into but you can always see someone when you need to.

Always great service, have read some very brutal reviews but honestly- I have been coming here for at least 14 + years now and have never had a bad experience, I highly recommend