Reviews of Trade Depot Ltd. (Hardware Store) in Christchurch (Canterbury).

Trade Depot Ltd

482 Reviews

260 Comments

Hardware store

Home improvement store

16 Watts Road, Sockburn, Christchurch 8042, New Zealand

View all the reviews

Description Map Open Hours Reviews Contact Photos

Description

Information of Trade Depot Ltd, Hardware store in Christchurch (Canterbury)

Here you can see the location, open hours, popular times, contact, photos and real reviews done by the users.

This place has good reviews, this means that they treat their customers well and you’ll feel great with their services, recommended 100%!

Map

Open hours of Trade Depot Ltd

Sunday

9am–5pm

Monday

8am–6pm

Tuesday

8am–6pm

Wednesday

8am–6pm

Thursday

8am–6pm

Friday

8am–6pm

Saturday

9am–5pm

Popular times

Sunday

8
9
10
11
12
13
14
15
16
17

Monday

8
9
10
11
12
13
14
15
16
17

Tuesday

8
9
10
11
12
13
14
15
16
17

Wednesday

8
9
10
11
12
13
14
15
16
17

Thursday

8
9
10
11
12
13
14
15
16
17

Friday

9
10
11
12
13
14
15
16

Saturday

9
10
11
12
13
14
15
16

Reviews of Trade Depot Ltd

I have heard some bad things but I have had a great experience. Purchased a dryer from a very lovely assistant and used it for less than a month and it broke. From what I understand seemed to be a common fault with this unit however, it took less than a week and a half to receive two options, a new unit or a refund. I chose refund as I have lost faith in this model of dryer but there was no hesitation for a refund (which I am coming in Saturday 23rd for) I have my ticket ready to go. Great communication from everyone I spoke too. Top marks trade depot 😊

Had an amazing experience with Matt Rainbow of the Watts road shop, he could not have been more helpful, we bought a double wall oven and a bathroom vanity unit, we ended up with the wrong unit,but Matt sorted it for us and we are most grateful. Hope the boss recognises what a great staff member he has.

While my initial experience was fine it's gone downhill from then on... Purchased multiple appliances, 1 item damaged during delivery but they replaced that pretty quickly so that was good, However I have been waiting for about 6 weeks for another item that was ordered. Have attempted to contact but their phones don't work, emails go answered. Totally useless.

Lovely experience with the young bubbly curly haired girl. She was full of giggles and made sure I understood the wait times on products and followed up on my next visit in-store. Was surprised she remembered me. Great work

Want to share my positive review of Trade Depot. We purchased a heat pump drier 3.5yrs ago from trade depot it faulted not long after purchasing which was a manufacturing fault so contacted them and the issue was resolved with a new unit arriving within days. Have recently purchased a fridge freezer during level 4 lockdown and yet again the service was great from trade depot. Would certainly purchase again from them.

Before I got involved with trade depot for my renovation, I have heard few mix reviews. But when the actual time arrived to interact and deal with Trade depot it was a guy named Peter made the entire experience a breeze of a journey throughout my reno. He totally listened to my needs and didn’t show any hurry to shy away from the expectations. Easy reachable and communication at top notch. However apart from the top excellent service I received, there is room for improvement in their stock level. If you find something that you need and is available, just take it right away, one week wait can easily be turned into a month which was the case with myself. Also check the packaging before taking. because sometimes it can be a nightmare to replace the stuff once you’ve taken due to several reasons. But overall if you come across with service agent like Peter, he’ll make sure everything falls in place accurately. 5 star for service, 3 for stock level and availability

ꋧ.

Don't purchase anything here! I bought a over-fridge cabinet in July, and I found there was only one door in the package when i brought it home. I phoned and emailed their customer service many times for solving the problem, and went back to store two times. It's been over two months but I haven't heard nothing from them! UPDATE: I changed the stars because I was just contacted by their employee Nancy. She was calling with her sincere apologies and the problem solution. I was happy with her attitude. So one star adds for the late half door, and one star for Nancy, she deserves a pay raise.

I placed an order for 7 items was served by Sachin Vohra you could not get a more helpful person to serve you he helped us so much with all our purchases was very polite and so helpful would highly recommend as a sales person to deal with

Recently I visited the Watts Road Showroom to puchase an appliance and was served by a very caring and helpful employee called Sachin. This gentleman is an asset to the Company. Thankyou Sachin for such great service.

Before my first ever visit to Trade Depot (Chch branch) I read the reviews which are a bit of a mixed bag, which is often the case with any business, so went in with an unbiased attitude to see for myself, and buy a chest freezer. I was warmly greeted upon entering the store and the service from that point until I left with my purchase was excellent. I am very happy with this store and will return again.

I went in to buy a Midea convention cooker/oven. Got it home and opened the box to find that it was completely destroyed. The top was smashed as if something heavy was stowed on top of it in the warehouse. Anyway, I took it straight back. There were no dramas, no hassels and lots of apologies. Trade Depot replaced the unit immediately. I was treated very well and I got a good oven for what I could afford. I will be back.

Outstanding service, the salesman Sachin Vohra was outstanding humble friendly and not pushy, gave great information on products and services. Absolutely great pricing for homeware, this company is the place for homeware purchases, tip check out tradedepot compared to other stores before you buy, they will save you money and time, I highly recommend trade depot and ask for Sachin Vohra for outstanding service and knowledge, thank you Sachin and trade depot

I came in for some supplies a few weeks back to be greeted by a very handsome curly haired employee, who was very eager to help me out. He went above and beyond with his customer service, assisting me to find exactly what I need, whilst providing some top quality chats about the Civil War.

My warranty claim has been open for 3 months. Adrian Wei, who has been my contact regarding this started strong with his communication. However this completely fell over once an electrician visited the home. Weeks go by with no communication from him and my request for another person to handle this are disregarded. I need this repair completed ASAP as it is a cooking utensil. This review will be removed if issue is resolved within the next working week EDIT: Moved from 1 star to 3 stars after repair was finally completed. The new staff member who took over organising repair was very helpful.

My heat pump dryer died. ( Just out of warranty) Contacted the team at Christchurch. Was emailed back to bring it back and it was replaced once they knew it couldn't be fixed. They replaced it with an upgrade and I didn't have to pay the extra amount. Thank you to the team at Trade depot Christchurch.

Friendly service, very knowledgeable. Prices are great, bought a dishwasher and we are very happy with it.

Made you very welcomed. Very friendly and helpful staff. Thankyou Matt for helping us.

Hi All I ordered a number of things from Trade Depot, I have been sent wrong product not once but a number of times, Could not get hold of any supervisors at all to sort prior to this my rating would of been 1 star. I can across Lorraine in TD who has help sort out the right products and has been the only person who I could talk to. If it was not for her help and putting up with my many calls about broken boxes with damaged goods being drop off, including products that I did not order, I would've gone totally mental . If I was Trade Depot I would put her on front line as supervisor or manager and replace the ones that take no responsibility or don't not return calls. Lorraine has redeemed my frustration so I give her 5 Stars Thank you :) As for Trade Depot they need to clean up and become more customer centric - I did suggest a while ago, put the managers of each Areas Mobile phone online and this would sort out those who care and those hiding behind the staff. Regards David David

Trade Depot may have changed hands because the level of service has improved markedly. A double vertical PowerPoint with extra switch only cost $5.50 and 350 ml of silicon clear sealant $3.50 each. That's astonishing prices. Hint' trade is in and carry on halfway then turn right. Some stuff is not trade quality but there is more that is so well worth a look and if renovating great prices on appliances. PS I can understand others who found staff unhelpful as I suspect a few may have been " incentivised" to bring the business into disrepute by driving away custom. Great dodge to get rid of competition by salting staff with a troublemaker or two. Thankfully those people now seem to have been replaced.

Highly recommend shopping with Trade Depot. Nick helped me select the best options for my DIY project, he was extremely helpful. He is also very pleasing on the eye, 10/10 will be back in for his assistance.

Purchased a blender, perfect for what i needed & a great price. Staff were friendly & efficient.

The Team at Trade Depot are so friendly and professional. They go the extra mile for their customers. Great products and great prices!!! Hugely recommend.

Sadly a mixed bag. Sometimes great products at a great price. Sometimes low quality or down right faulty products (I showed them how their water filter had a flawed design that flooded my kitchen, but they didn't want to know and kept selling it). Sadly, combined with them making it hard to acknowledge returns is a terrible combo. Customer service sometimes rough. Deliveries and logistics sometimes problematic. I want to support a competitive option, but sometimes they make that hard.

I went to Trade Depot as I had seen a small chest freezer on their website that I was interested in looking at. Found the freezer easily, but there was no staff around to help me or give me any info. I decided to risk it and purchase the freezer anyway, but there wasn't really an obvious place to go to pay. I walked up to a desk where a girl was sitting, she completely ignored me. I stood there for another 10-15 minutes before someone actually helped me. The guy that helped me did the job I guess, but wasn't overly friendly. He took my payment and gave me my receipt, then went back to whatever he was doing. I had to find a boxed freezer myself and get it out to my car and load it up by myself. So, customer service was absolutely useless, but I got what I needed after a little hassle. And the freezer actually works, which is a plus.

Good service as one would expect. But wow, the prices are crazy great. We purchased 8kg washing machine and only time will tell how good it is. But they have lots of other great stuff. A big threat to The Warehouse and Bunnings in my opinion only. I will go back there.

Great value, half kitted out a laundry for 1k :)

I don't like to do this, but i have exhausted all other channels of coms; phone, in person, email, website and facebook. I am attempting to purchase a broken part (shelf) for my fridge. The after sales support is non-existent, All coms have been brushed off. To make it worse, I'm trying to pay for the part and they still won't return my requests. Truly disappointing service. Wouldn't recommend. UPDATED 9/5/21 Following this review, Trade Depot reached out and resolved my problems swiftly.

Not sure where my in real time review went but c'est la vie. Big warehouse. Filled with lots of affordable whitewear and other appliances. Lots of room for thinking about how your bathroom could be improved. Staff were bright and helpful. Polite too. Also refrigerator death has it's own Wikipedia page. The things you find.

Very positive, good service from the salesman then real good service when I changed part of my order as I had made a mistake.

It would be great if,when during click and collect on line, the customer was directed to the right address instead of turning up to the main one and then being directed to the warehouse around the corner. 😉

Brought an all in one washing machine dryer. Love the machine however had a little issue with noise. Adrian has been fantastic organising a technician to check on my issue. Mack the technician has also been great. Can't fault this after service. Yesterday replaced the soap dispenser as think that might be the issue. Happy with my purchase and Trade Depot.

Absolutely amazing service from Virginia! We have purchased many thousands of $ of items for our new home, with more to come. From here on out, we will always make sure Virginia is working when we make our purchases. We have always gotten good quality items at good prices from Trade Depot. Now that we have found the gem of customer service, it warrants a 5 star rating. I wish I could say the same for Jiayu (may not be his full name as the receipt truncates). He told us the tiles we wanted were unavailable and there was no time frame on when they would be available, when in fact they could just be transferred down from Auckland (he told us they were out of stock as well). He also sold us a sink waste with overflow that we did not need, because one came with the sink. Fortunately, Virginia sorted us on the tile when we came back (after we phoned Auckland to confirm stock), and the $25 for the sink waste is no big loss.

Prices are sharp depending on the product. However, despatch is very slow. First time I ordered, after 5 days I emailed asking if it had been despatched, "oh we sold out". Fantastic communication guys... 2nd order, ordered 4 smaller items and received it in 3 shipments over the following 10 days. 3rd order of small parts has yet to despatch after 2 working days. Only email I've sent to them took 48 hours to receive a response. They are either understaffed or completely lack the processes and systems to deal with order despatch or customer service in a timely manner. Short version: Order well in advance and cross your fingers it's still in stock.

Good selection and THE place to go for washlet toilet seats.

What a wonderful business. Ordered a small fridge for my Grandson and it arrived her in Queenstown 2 days later. Thank you so very much. Very efficient and at an excellent price. Will certainly be using them again.

We have recently installed a Vogue slimline dishwasher from Trade Depot. Great product and fast delivery the dishwasher is far superior to the last 2 machines we have owned. Will definitely be shopping there for other products as we need them. Thanks so much guys

I bought the Brandt stream oven from Trade depot. Nice product come with 3 years warranty. Top quality and fantastic price that is what I want .

Amazing service from Chris! We came in store for the $315 freezer deal. Arrived in store, guy who served us did not know much about the freezer deal of which we were about to end up buying a different freezer and obviously more expensive. So checked our car booth if it fits as wanted to take with us today. Came back to store the guy we first dealt with was busy with another customer. Chris came to us to help then offered us the freezer in store special. What a lifesaver! Thank you! Also to the helpful lad at the dispatch.

Great prices, friendly staff. Got a chest freezer, fridge, dishwasher, washing machine, heat pump dryer, lino tiles and a number of tools and small bobs - all working well and very satisfied :-)

Have been dealing with TradeDepot for about a year. They have great products and their service is second to none. The team in both Auckland and Christchurch have been awesome to deal with. Keep it up.

Review update: Paul at Trade Depot has kindly resolved the issue with my order by showing significantly better customer service. Cheers team! Original 2 star review: Stock may or may not be at the warehouse so you might not even get your product. Website can suggest stock is available, when unfortunately it is not. Alternative products that are in stock and similar to your order will not be price matched so you will end up paying more. Staff overall pretty helpful so I guess that's good.

High quality and innovative products, great services and fair prices all the time. I have grabbed my kitchen design to trade depot. Nancy helped me a lot and triedto explain to me which model is suitable. Thanks for her customer service and patient. After around 1 hour of communication with her, I am really happy with my kitchen cabinets unit from trade depot. Definitely worth to be considered as one of the possible places to visit when looking for kitchen things. I will be back again :)

We went to Trade Depot looking for showers. The range and price was great and the saleslady (M***) was very knowledgeable and efficient. We bought two showers and they were good quality. Oh the warehouse guys who loaded the stuff were friendly and helpful. Thanks a million :)

Plenty of parking, nice bright store. Helpful staff. Good prices and range for home appliance. thanks so much Nancy in trade depot. you really took the time to help me purchase the right bathroom appliances (toilet, shower, bath and vanity). As i do not have enough knowledge about the products, you keep patient to explain the differences and have a chat with my installer. During the install we ran into some trouble with the shower tray though nancy was quick to solve my issue. I am so happy about my lovely new bathroom. Big thumbs up for you Nancy. keep up the great work. i will recommend trade depot to all my friend. thanks.

I bought a fridge and oven from this store, staff Owen provided good service and gave me a big help to find a right one. They have lots products and different range of price, Great shop will come again.

I received a phone call from Nancy one of the staff from trade depot. She phone me about the problem i had before with the item I bought from them. Everything was sorted out already. I really appreciate the effort of trade depot with regards to the issue we had. The items i bought from them is working so well. Oh yeah i will definitely recommend trade depot to others. Thanks to Maki as well. She really did everything just to solve my problem. Keep it up guys.

Fantastic store & staff very helpful & informed on their products. Looking for bathroom extractor fan.✅great selection available. Will measure up & revisit tomorrow.

Wonderful service over the phone and absolutely friendly. I would like to buy the washing machine from trade depot trade me, but I got some questions. Nancy help me and answer all of my questions. She invited me to their showroom. Massive selection and fantastic prices. She show and explain to me the different between the product. For me, she is really helpful. Later I bought the laundry tub and mixer too. I will tell my friend to look for Nancy. Big recommend. I will back again. Thanks.

I would like to give an update on the review I posted below. Since I posted the review a week ago, I have had 2 different people contact me directly from Trade Depot both apologising for the service & agreeing that it was far less than satisfactory. I felt listened to and thank them for their concern. After discussion, we came to a satisfactory result. I have just received a mirror freighted direct to me from Auckland, and I am very thankful for this remedy. I am sure these managers are doing all they can to smooth operations and improve service to customers. I wish Trade Depot all the best heading forward. Thank you. Its not often I get utterly frustrated with shops/suppliers etc. But I've finished with Trade Depot. After finding taps, & general fittings for our new bathrooms in their show room in October, 9 of the 11 things were not in stock, most not even in the country! (But they could get them in a few weeks....maybe). I gave up & went elsewhere. Then yesterday I ventured back to get a mirror. Yes!! They have 7 in stock. Great I thought. So after I had to give them my phone number & email details for a cash sale (God knows why) I was then told to drive around to their store. Waited for 14 minutes while man got my mirror.... "No we don't have any in stock. But if I pay freight, they could get me one". NO. I then had to drive back to the showroom to get a refund!.... No sorry for mucking me around. Don't go there. Absolute waste of time.

Had a great experience at Trade Depot with the help of Nick, very polite and knowledgeable, would definitely recommend!

Had great customer service from Virginia at front desk in chch. Was very prompt and helpful with all of my questions and being an interior designer by trade she new some great styles to go with my home!

对英语停用 Super big place. They have everything for my home. I loved the bathroom sets they had for sale. Nancy is really helpful ，she help me around 20 minutes. She tried to explain which one will suitable for my houses. I am appreciate her help. I will definitely return to buy some of the things that I loved.... thanks

Mickey at the chch store was super helpful. We changed tap colour to the one we should have bought in the first place. The item was technically sold out but he managed to find one out back. Being an oddity was missing a few pieces which he sorted and made complete. Appreciate the effort so we could have the tap we wanted. Thank you.

Hey big thanks and awesome service by Virginia at the trade depot store sorted our fridge and delivery for us super efficient and helpful. Also huge thanks to the delivery guys who managed to get it into the house they were also great all done with a smile!

Received outstanding customer service as soon as we walked in the door. The staff, were knowledgeable and professional, but we had unparalleled help from Prince. His no pressure approach and level of product knowledge clearly helped our decision making. After buying a refrigerator, we got it home to find a major scratch on the freezer door after removing from the box. We contacted Prince the next day and he made sure that our issue was resolved. A couple days later, Trade Depot sent out a replacement and picked up the damaged fridge. I have rarely since this level of commitment to customer satisfaction and we will certainly be purchasing more appliances from Trade Depot!

We visited at 1pm on Saturday with a large order for a renovation. We asked Virginia a couple of questions not long after we arrived, and she kept checking in on us over the afternoon. We saw her again at closing time (4pm) and said we'd come back in the morning to check that everything we wanted was in stock. She said she was happy to do it for us straight away (we are from Dunedin but were still in Chch the following morning). She checked our large order and showed us some better options for some items and we left at 5.10pm! The following morning she had all the smaller items ready for us to collect on our way home. Virginia gave us outstanding service - really knowledgeable, professional and nothing was a bother to her. We will definitely return, great product range but 5-star service!

I had a fantastic experience at Trade Depot. The staff in store were super helpful and very lovely and the guys at the dispatch centre were great help loading and helping me tie down my new appliances. I would highly recommend the team!

Dealt with a guy called Sam M. Super friendly and helpful guy. He was very responsive to my emails and calls. The courier ended up losing a part of the kitchen I ordered but Sam was helpful enough to give be new pieces at no extra cost.

Went to trade depot today... Virginia was the young lady that helped... she's fantastic enjoys some humor and excellent at her job... she's the one to go to... Fab service ... Trade depot . CHRISTCHURCH

Highly recommended place to buy appliances! The store has a well laid out showroom, and has many type of wash machine. I met a super friendly and efficient staff Nancy. She really helped me a lot to compare and make a right choice. Things can be easy to pick up from the store's warehouse, just by 1 minuts drive.

Clean and tidy, well organized. Great bathroom appliances display,I think the best selection in Christchurch. Nancy is a really helpful assistant and thoroughly knows all the stock and can make great recommendations. Great range and great store. I have back a few time already.

We went to trade depot on the weekend,the store was really busy, but we got great 10 out of 10 service. We were helped by Nancy who went to extra mile loading the bar fridge into my car( even on such hot day). She helped me strap it down and I was off. A few items went not available though Nancy was able to update me when they arrive in. Thanks Nancy. The best money I have spent.

Just have to say how happy and impressed we are with this company, thier products and most importantly the follow up service. During a short and stressful holiday week, we dealt with Nikita on a small warranty claim. She was not only persistent to get hold of us during our busy schedule, she was just a total pro keeping in constant contact, driving the fix, following up with delivery etc. She also did all of this while managing our expectations with an under promise and over delivere approach, getting us sorted during a short week even ahead of her schedule. So thanks Nikita and thanks Trade Depot. We will not hesitate to continue to purchase and recommend you.

Excellent product range with good price. I'm particularly impressed with a young salesman, Jordan De Jager. He has a very good knowledge of the products, possible installation issues and solutions. It's rare to come across a salesperson who really understands like he does.

Bought a dishwasher from here about a year ago. Very easy, delivery was quick and it was exactly as advertised. Really nice people to deal with. I love the machine, it hasn't skipped a beat and washes better than any I've had before. I'm definitely keeping this place in mind for future purchases.

Edit: All resolved now with a small refund for the delays. Not having a very good online experience with them currently! Ordered a freezer, said it was in stock. Went to collect - no it's not in stock but should be here end of the month. Received an email a couple of days later saying it was ready to go and pick up. I emailed them 10 days ago on their urgent enquiries email to make sure I wouldn't have a wasted trip and still haven't heard back! Tried to ring today to find out if it's ready or what is happening and was on hold for 15 mins so gave up! I would ask for my money back but I can't get hold of anyone. Im sure the freezer is great but I wouldn't know yet.

I bought a fridge/freezer from trade depot CHCH and these guys were absolutely amazing. Awesome customer service and talk about prompt delivery. My old one just died. I need the new one urgently. I have been a few stores, but they cannot send to me soon. I am mostly gave up, but my friend told me I may try trade depot. I came to Sockburn store, Nancy help me to find the suitable model and arrange the delivery on next day. Well done and a big recommendation to everyone, go team. Thanks Nancy.

Always good service and reasonably priced appliances. Fitted out our newly renovated kitchen with all Trade Depot products. Very happy with look and functionality.

Turned up at this store to buy some appliances for my New Home. The prices were excellent and well within my budget for these items. I pretty-much bought everything that I needed for the house. Induction Hob, Oven, Rangehood, Dishwasher, Clothes Dryer, Bathroom Mirrors, Bathtub, and more!. The experience was quite pleasant as all the staff that I dealt with were warm and very helpful. Vikas Sharma was our point-person who assisted us when we first walked-in and he stayed with us throughout the entire process, which lasted for a few months. He was always accessible via email an SMS to respond to our queries and/or concerns. Good work guys, and well done. Ours was a pleasant customer experience from start to finish!.

Fitted out 2 bathrooms about 12 months ago while the prices were really good, found the service/ well actually the supplying of the items very average.... (was chasing for at least a month). What a difference today, was very impressed, phoned up looking for a in wall type toilet cistern, was told Yes we have in stock, Price was under $300, 2 other places I called 1 was $699 plus $150/200 for cover plate, other was $899 supplied only with a black plate, I wanted chrome as supplied by trade depot for under $300, bang job done. Store looks and feels 100% better than 12 months ago, I dealt with Saleperson Nick, who knew what he was talking about, remembering this is not a real common product, ie the likes of Mitre 10/Bunnings only stock to order, as “not a big selling item” Warehouse staff were good to deal with too, upon opening my boot, I found I had a few things in the way, storeman stood holding the item, waiting for me to move stuff around, I had to actually say, ‘I’ll sort it”, before he put the item down, once again so much better than a year ago. Looking forward to coming back for a look around, when I’ve got more time.

The Trade Depot proved to be a great find when looking for bathroom fittings and fixtures. Not only were the Trade Depot prices extremely competitive but staff member Mr Sharma was knowledgeable and communicated with us regularly. Our first experience of the Trade Depot will not be our last as we look to refurbish our holiday home. Thanks to Vikas and the Trade Depot.

Bought a washing machine for our baby from Trade Depot. A big thank you to Chris, offered us a great deal. Appreciat your patient and service.

Nancy from Trade Depot Christchurch was fantastic. I ordered a sink and she initially advised me that delivery may be delayed. She responded promptly to all email enquiries and kept me up to date with the progress of my sink which actually ended up taking three months to arrive ( as Nancy had warned me). I was ok with that as it was the sink I wanted. It has finally arrived!!! I appreciated Nancy's help ; she was very attentive and helpful with great and constant communication. Thank you Nancy - I appreciated the great job you did for me.

Love this place! Well laid out showroom, friendly efficient staff and cheap appliances! Edit to the original review. Getting service / warranty work done has been a bit of a nightmare. On a positive note though the live chat support on the website is great, fast, efficient and way easier than trying to call them.

Best service ever from the lovely Virginia! Extraordinarily helpful, knowledgeable and I even had a laugh or two with her as she helped me with my large order. I will be a loyal customer from here on in. Cheers!

I recently purchased a dishwasher from Trade Depot. I hadn’t heard of them beforehand and found them via Trade Me. As they have a depot in Christchurch this appealed as I could go and look at the item before purchase. I did this and was served by Rhys who explained the functions of the dishwasher and I selected the one I wanted. He was very helpful. When we installed it the machine started filling up straight away without the power being turned on. I rang Trade Depot late Saturday afternoon to discuss if this was correct. The person at the other end was unsure so we decided to let it do what it was trying to and see how it went. End result of that was it kept going and appeared to be faulty. When power was turned on an error message came on. I phoned Trade Depot on Sunday morning and spoke to Nancy Liang. She immediately said I needed to complete a fault report about it and then they would send a technician out to look and either repair or replace. I live 42kms south of the city and he arrived the next morning around 10am. He couldn’t fix it so he took it away and Trade Depot replaced the dishwasher for me. I was thrilled with the response and service I received. We all know that sometimes there is a faulty product that gets through the checks and it’s just bad luck if you are the one who receives it. What is more important is the policy of the company you deal with if it happens to you. I would recommend Trade Depot to anyone looking to purchase from them. They have really competitive prices, good products and absolutely wonderful customer service. Dawn Cunningham Dunsandel Christchurch

We purchased a dishwasher here which had an issue within warranty. While there was an initial delay in sorting the issue, Nikita jumped in and sorted the issue very efficiently and we really appreciate her help in resolving the matter.

I have gone through renovation , trade deport have variety of products in resonable price. And Vikas was big help in arranging everything for us his customer service have been great👍 Thanks Vikas.

Vikas Sharma in Christchurch branch, he is 10 stars man very good sales , very friendly, very helpful, very fast response, very caring about customers, very very very lots of thing I never see like him before. He makes me loving trade depot and buy every thing from them. Once he will not be there I will not go because of him not there. Thank you very much indeed Vikas Sharma Christchurch Branch

We were recommended by friends in the building industry to go to Trade depot to buy a shower and toilet for our bathroom renovation. Great range, great products and really excellent service. They were also awesome with our kids. Made the entire experience really easy.

林.

customer service was great. i have been searching around the dishwasher rencelty. My friend tole me to check from trade depot. Once i came into their store, nancy found me a model nearly half price than what you would find elsewhere with the same features. First I was skeptical about their brand but after nancy explained to me that they had 2 years warranty and onsite technician service I though i’d give it a go. Really glad I did and i will back again for more.

There most amazing place for variety of high quality product at the most amazing prices!! Very highly recommend

Fantastic price for a freezer today. Best price last week anywhere was $485 and today just $288. Bought 2.😀

Very impressive store . Lots of product . Helpful friendly staff

Sube Joshi is the best, so helpful, had so much patience while doing an order for me, I would highly recommend!! We need more Sube's in the customer service world, many thanks

Great experience, Virginia at Christchurch store very happy, and helpful,great customer skills, thank you so much for my dishwasher, I love it

Excellent service from Gontear at customer services re outstanding refund . She was most helpful , courteous with a lovely manner. She delivered on her promise to call me back to inform me of the status of my refund- something that had not happened with several other service personnel I have contacted over this on going (4 months) matter.

Wow Virginia what an experience, she made us feel so welcomed and listened to what we wanted and made everything so easy, she is amazing, extremely helpful and really knows her stuff, I'll definitely be back to see her for more products in the future

Update! Order placed 17/12/2018, On 6/2/2019 I was told that my "Shipment was waiting for collection via delivery" - wait, what? Naturally, I tried to call them to clarify if I had to pick it up or if it was being delivered. 3 phone calls later - no one answered, no voicemail, nothing. On the 4th phone call I finally got a voicemail and left a message. Trade Depot: You can have poor communication, you can have slow and inconsistent shipping times and most people will take it on the chin due to the cost savings. But both? I won't be shopping with you guys again unless I have no other viable option.

We have bought a gas top oven. Bloody great . Now a shower waiting for it to get to Christchurch & dishwasher that's coming. Top place .

Friendly counter staff good prices, plenty of parking

We were looking at substantial renovations in our home, bathroom,toilet, ensuite and kitchen and found the pricing on the items that we needed very reasonable. We dealt mostly with Virginia Morrison and found her extremely knowledgeble, helpful and pleasent to us. She always took the time needed to sort out any queeries. There will be times that items are not in stock, so you will have to be prepared for some waiting time at times. We certainly recommend this store to anyone who is looking at renovating any part of their home. It is worth your time to look on their website at other items they provide.

It was ok but explanation of product not so good, I feel like taking it back but wife says let's just go with it. I give them 6 out of 10. Had to go right around the block and wait for item.

Service was incredible! VIKAS has been very helpful with his ideas on our renovation and resonable price for products. Definitely recommend.

The nicest people. On my drive to work this morning, I noticed a man had tipped over on his motorised wheelchair. I pulled into the side street and tried to talk to him and make sure he was OK. Another woman parked behind me and came to help. Within 30 seconds, two men from Trade Depot had pulled over as well and helped the man to his feet, checked him over to see that he was alright, tipped his wheelchair back up and asked if everyone was OK. They said they'd pulled over because they thought me and the other woman had been in a crash and they wanted to ensure no one was hurt. Really, really impressive and kind people. I didn't catch their names unfortunately but hope they get to read this at some stage. Great work, Trade Depot.

Excellent price, Pipe & fittings so cheap then Bunnings, Items are difficult to find, but Kieran helped me find almost all. Good service. Thanks Kieran, Very busy place ...............

We were in a hurry to get an induction cooktop in CHCH store and met staff Nancy. She helped us quickly identified what we need with lots of positive energy throughout the sale. Greatest experience I had. Well done Nancy!

Had a really good experience at the trade depot today, Virginia gave us excellent service and nothing was a problem for her. We would definitely recommend trade depot to others and will definitely be back ourselves!

Prices seem reasonable. But you go all the to the store to be told to go to main south road to pick up a online purchase and address on email says watts road...guy behind counter says you have to come here first ....I dont know why when he didnt do anything with his computer or phone them he points to a. Map on counter saying go here ....come on

thanks carlo、Really good sales/service. Answered our questions really well and knew what we needed (also new what the competition was selling and at what price) . Shop display/layout was the best we'd seen. Well deserved 10/

Nice friendly staff. So much to choose from with great prices . Good that they deliver anywhere in NZ.

We have been looking for a reliable and cost-efficient heat-pump for quite sometimes, a few months ago we come across one in Trade Deport store at CHCH. Nancy Liang who has being so helpful to put up with all those questions we have thrown at her. She has found us the most suitable product at a very affordable price.

Was having an issue with a bath that wouldn't fit. Rung Trade depot and they were incredibly helpful and sorted one out super fast and measured a number of baths to find suitable ones. Couldn't thank them enough and very friendly and well priced.

I’ve brought numerous items from the Trade store in Christchurch eg full bathroom suit, oven , washing machine and a few tools I have also recommended to other family members.lm getting to know a few of the staff there and find Virginia very helpful. I’ll be back.

Wonderful service Nancy was very helpful. Very good at her job and knew her stuff. An asset to your company. Really good shopping experience. Please pass on our thanks.

The service from Gini was fantastic. The lack of stock on hand & absolute disinterest to help from any other sales person other than Gini was tiresome. Unavailable stock was delivered with parts of the order missing & being incorrect. Thank you Gini for making our experience such a good one. We would recommend you to anyone.

When walking in a big store looking for something in particular, a helpful salesperson will give a good shopping experience. Nancy is the one who helped me out in trade depot as she found what I needed quickly. Thank you Nancy.

I went to the store looking for the shower doors and vanity doors . Giny and Aaron gave me an excellent costumer service -answers all my queries. I finally purchase from the store the above items and other items that I need to upgrade our bathroom -- Thanks you so much Giny and Aaron -- Cheers Zita and Noel

Good place with reliable products, beautiful service and lovely staffs, especially Nancy. She’s helpful and works with passion. I appreciate that she’s being patience and discussed what exactly I want. I’d like to come back for her if I need anything else. Big thanks again for the team.

Great online customer service, very helpful. Excellent product and price. Prompt delivery. Well deserved five stars.

Great prices and excellent customer service at the Christchurch Depot...big shout out to Ray at dispatch and friendly happy Nancy too Top notch...5 stars from us Dave and Den

Great product, great service, website was gummed up with random rules and charges, and zero idea of stock flow, charges were waved once contact was made.

Great product with excellent customer service. Technically I have no knowledge about the product, with one of the professional staff Nancy’s help, it’s way easy to find what I really need. Highly recommended and would definitely come back!

Very good, was a bit rough at the beginning but now things are running smoothly and items are available, prices cant be beat anywhere else, toilets are good quality, appliances are good and great price, the vanities are so much cheaper than the other shops and are the exact same items 90% of the time so cant complain.

Nice Showroom and helpful staff. Huge range on display at very competitive prices.

Good range of products , reasonable price. Nancy is a great sales, she is very knowledgeable and always happy to help. Will shop in the future.

阿.

I was bought a fridge for my bar there. The service was really good! i remember the stuff name Nancy. She helped us find the suitable porduct. Good shop!

Micky was great with his idea in planning our kitchen and choosing products, I am loving our new kitchen Thanks tradedeport and thats Micky.

Dealt with Virginia she is amazing, very knowledgable, and a great laugh. If you need anything go and see her 😀😍

A must to check out if you are needing appliances

Great Service Great Prices Save me money for the work I Service in the Community

Helpful staff (at both the store and warehouse), big range of well priced products

Good choice of merchandise, reasonable prices.

Fantastic service, The Dishwasher is awesome!!! and $599 1/2 the price of other retailers products with even more features :-)

I had great experience shopping here, sales staff Nancy was super helpful and she was very knowledgeable about products. Thank you Nancy for your patience and positive energy!

Virginia is wonderful always come here for any Home renovation supplies! Great price and great people

Chris has a very good service, very reasonable price, I will buy a fridge for my family this Christmas.

Excellent service. Staff went out of their way to locate and order an item which was not normally stocked. Full marks for customer service. specially thanks to carlo he give me what I want

Virginia is the lady to see just brillant service highly recommended in retail you hve to be many things polite professional have a sense of humor she's all of the above will be bck

Trade Depot Carrie's a large range of merchandise for kitchens, laundries . Mostly what you need for the home and handyman

Good selection of home diy but make sure products are in stock before purchasing.

I was excited when I heard trade depot was opening in Christchurch, unfortunately before long after trying to purchase things from them this soon turned to disappointment, they seen to have very poor stock level control or don't know what is in Chch vs Auckland 3/4 of my orders have either been canceled when they could not supply when they said they would or they only provided some of the items as they could not find the rest/enough - despite them telling me the orders were ready to collect

Maki was excellent! Best of deals! Pick your own hardware was a nice touch

Great pricing will be going there more and more be great competition for other bigger names well done . Recommend people should try the place.

Good stuff at super cheap prices

Great deal on appliances friendly helpful staff

Quick to take payment. Painful wait for delivery at warehouse. Might look elsewhere next shop

Great place to go when you need to fix up ya house white where stoves Fridge's microwave showers toilets you name it they got it for a good price.

Good customer service from Vikas and his manager , Appreciate for the quick service solution provided that keeps our work going

Having Very good experience shopping at trade depot in christchurch, Nancy helped me to choose very good quality products that we want, Thank you so much for your help!

Adrian was very helpful in assisting us with delivery arrangements due to stock being on backorder

Very good range of products, check out man was brilliant. Will go back for a good look around.

Great prices, great selection and great service. Went from "just looking" to buying a new oven!

One of the best experience I have ever had. Excellent deals. No more travelling to Auckland for shopping!!

Micky is a top bloke! He's mint! Ask for Micky! He is friendly, knowledgeable and professional! Regards Nick

Started a bit rough but absolutely love my units, want to say a big thanks to Virginia who went out of her way to get everything sorted out for us

Great service and prices

Excellent and Great customer service by vikas Sharma very helpful to find product suits my needs. Thank you

Huge range of products. Easy parking. Helpful staff

Great place bring you're plastic card you will use it

Nice staffs here. Gave me lots of infor I want for new home. Special thanks Carlos and Virgi, their advices are do helpful

Great stuff for kitting out new house build taps,sinks, whole kitchens, fridges, lighting and drainage.

Had to return my purchase because there were marks on it, but no issue to swop over

Had the best service with Virginia. Definitely will be coming back

Great customer service from Nancy for helping us to decide the product that we need. Highly recommended shopping place for everyone

Great prices, and wonderful service from Nancy in Christchurch. My favourite store at the moment!

Had everything that we needed. Staff friendly and helpfull. Building very cold though. Wear a javket.

Great place easy to get to lots of parking easy pickups and cheap deals 👌

Unusual mix of cheap hand tools, and large items like showers, sinks and toilets. And cheap downpipe fittings.

Brilliant staff!!! Warm and welcoming. Excellent knowledge on quality products!!

carlo is the man down there, my wash machine was faulty and I was on the warpath and he sorted it super fast Well done

Great people who generally know there products and will fit you with what best suits you and what you do. Really helpful. I will back again ^•^

Easy buying experience. Cheapest in town with long warranties

Bought a double door fridge for my home, working great and the staff is very helpfull as well.

Very happy with the quality of products, quick communication and delivery. Will be shopping with you again. Thanks!

Great selection but cold inside...

Nancy gave us excellent service and Shopping environment is good, product quality is good, service attitude is very good.Well done Nancy！

thanks to Nancy Liang, she's very helpful and professional, as a customer will go trade depot because of her. thanks

Friendly staff and great service from the team they go put of their way to fix issues and make things happen would highly recommend, one happy customer :)

柳.

Excellent range, helpful and welcoming stuff especially carlo and prince，When sales there are few fair prices

杨.

super nice staff, chris is very friendly and efficient! Highly recommended

Great price!!! Thanks Chris good service, very friendly.

Virginia Morrison was excellent, would have purchased on spot if price was right

Went in one day near closing and staff still jumped up to help. Lots of products on display, wish I had more time to look around. Will be back again.

Very helpful and friendly, the best service I had from them so far.

Slow check out... but attractive prices 👍

Great prices and service. Virginia is great knows her stuff and made the progress a lot less overwhelming.

Great selection very helpfull staff and sharp prices

Helpful friendly service.good range of products

Everything you could ever need or imagine, great prices too!

Good

仨.

Good location, good product, good service Nancy very helpful and friendly, all other staff as well.

Got what I want but have to wait for a few more weeks for stock to arrive

Shubham was really helpful in finding the items we needed.

Good

Awesome store with very reasonable prices, definitely recommend

Maki is awesome, always super helpful and very knowledge

Awesome service, thanks Giny :) really appreciate it. See you for lots more soon !

Great range of moderately priced goods!

Excellent Trade Store for home renovations

Amazing at the difference of cost from here to other local shops.

Good experience with Nancy. She really understands what customer wants.

Great selection of appliances at good prices

Great price with super friendly staff. Thanks heaps!

Great supply and stock helpful staff

Competitively priced appliances and building products

Thank you Kiran for your help, Service with smile, very helpful.

Saved heaps of money here. Great place.

Great llace super cheap and friendly helpful staff

Great place...amazing range . Staff very helpful , ill be back

Great Bargain. And Virginia was great

Great shopping experience Jini is such nice person

Prices are very competitive.Worth a look to buy

Great prices and good service

Great staff and excellent deals

Excellent prices and knowledgeable staff

Good value appliances

Good service, great budget items

Great service

Small hickup but all sorted. Thank you Nancy for all your help.

Excellent service from Nancy. We will come back again.

In and out with what I needed quick shop

Great service very happy thanks

Mack's working is really good

Fantastic service A+++++ by Virginia

Service was good quite reasonable

Good selection and great prices

Great service and really good quality

Good prices for good quality product

Great service very helpful

Liked the competitive prices

I was disappointed by the fridge range

Great value and good service

Best value aplliances in town.......

Great staff and nice helping 👍

Very good service by shubham

Always great prices.

Excellent service

The showers look great

Amazing showroom!

Great help from Virginia.

Great prices!!!

Prompt friendly service

Great place to explore

Very good place to shop

Awesome selection

Really competitive prices

Good prices

Low price everthing

Thank you for your help

Cheap deals

EXCELLENT service

Greate place

We have bought material from Trade Depot. Sales executives are very good. Sachin (Christchurch) from sales team is very friendly and helpful. He helped us alot during searching and buying the materials. Thanks.

Excellent customer service from Sachin , he was very friendly, patient and helpful in helping us find what we were looking for.

Yesterday I was perusing the aisles at Trade Depot in Christchurch when Sal came along and offered to help. I would never have asked but it turned out that I should have! Sal looked up an item I had a query about, gave me fantastic advice and offered me personalised support in regards to purchasing items for our bathrooms and kitchen renovation project. I see a lot of complaints on here but so far.......this has not been my experience!

I have been going to Trade Depot for over a year and recently I would prefer to do my most businesses with this company because of Sal's friendly and efficient customer service. Like all other sales representative, he is helpful and easy to communicate. Now I would prefer to doing my business with Sal than anyone else because he gives me what I want every time He is friendly, quick to respond and efficient. Thank you Sal and rest Trade Depot team for always going above and beyond.