Reviews of MercyAscot Hospital Greenlane. (Hospital) in Auckland (Auckland).

MercyAscot Hospital Greenlane

107 Reviews

29 Comments

Hospital

Hospital

90 Green Lane East, Remuera, Auckland 1051, New Zealand

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Information of MercyAscot Hospital Greenlane, Hospital in Auckland (Auckland)

Here you can see the location, open hours, popular times, contact, photos and real reviews done by the users.

This place has a low rate, this doesn’t mean that they offer a bad service or don’t treat their customers well. You should take into account that in almost all cases people only give reviews when they are angry with a service, and not when they are happy about it.

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Open hours of MercyAscot Hospital Greenlane

Reviews of MercyAscot Hospital Greenlane

H. J.

My surgery went flawless. Simon and Matt were professional, friendly & polite. The majority of nurses were so lovely I wish I could have stayed longer. I think it's worth noting that not everyone gets along in the real world & this environment applies also. I didnt get along with 2 nurses which was a real shame! But overall, it was a good experience. The food and coffee's were delicious. Great easy parking on site.

E. J.

I was so impressed with the level of communication and care right from the start. Staff took the time to explain all the steps so I was never left wondering what was happening. The staff were so kind and caring. I definitely felt like the most important person in the room. Plus the views from my room were lovely to look out at!

N. F.

Absolutely amazing staff. Every single one of them. The nurses are wonderful especially Sheridan or Sheri as we called her. She is one of the best nurses I dealt with. Sharon is also a wonderful nurse. The surgeon Dr Segar is the best around and the anaesthetist as well. The best hospital I've stayed in. Big rooms, great food and lovely staff.

c.

This hospital offers private facilities. My experience was faultless from reception to procedure. Staff friendly and professional.

K. H.

I recently had knee surgery. From arriving at reception, right through to discharge, every encounter I had was fantastic. The nurses are all very lovely, tentative and caring. I have terrible veins, and they anaesthetists used humour to help me through the process of the IV going in and my nerves leading up to going into surgery. The hospital is clean and tidy. Rooms on the ward have ensuites, with were cleaned to a high standard. The rooms have nice big windows to let in the day, and decent sized TVs with a convenient set up. Would highly recommend this hospital to others!

s. m.

Highly recommend going here if you can. Amazing service from surgery day to discharge. The surgeons, anesthesians and nurses are just amazing, attentive and very friendly and made sure I was looked after no matter what the time. Very grateful to be looked after so well when at my most vulnerable and thanks to that it set a precedence to my home recovery. Also have to give shoutout to the restaurant quality food where you can choose from a menu! If you're having surgery and can go here then I would highly recommend you book yourself in 😊

M. L.

My first ever experience with surgery done this morning. The process was so smooth no stress and with the professional help from the caring nurses and the staff from the moment I got there till got discharge makes a huge difference. I'm so thankful to have this procedure done at Ascot. To experience not only the professional services but the opportunity to be served by some amazing individuals with loving hearts. God bless you all!

C. R.

I am writing to tell you how well my recent hip replacement surgery went at Ascot Hospital. Firstly, the surgical team was absolutely top-notch. Since I had several other medical issues on board when I presented for surgery, I truly made them work for their money. I recovered from the surgery over the next few days in the West Wing. I don’t wish to single out anyone in particular because it would be unfair on those whose names I didn’t learn. Those who went way above and beyond the call of duty know who they are and that will suffice. Also, I only met the few nurses and other support staff who looked after me and I’m sure that there are others on duty who I did not meet who are also doing outstanding work. But everyone from the nurses to the physios to the healthcare assistants on night duty, they all contributed to my recovery process. Dignity is a core concept in nursing care and maintaining patients’ dignity is critical to their recovery. Measures to maintain dignity in patients’ care include maintaining privacy of the body, providing spatial privacy, giving sufficient time, treating patients as a whole person and allowing patients to have autonomy. I don’t wish to dwell on this point, but I never felt uncomfortable with the way I was treated, with my privacy protected as much as possible under the circumstances. The food choices and the preparation thereof are also worthy of note as is the people who brought food and beverages to my bedside. I’m sure that I am not alone when I express my gratitude to the entire team at Ascot. I may be back to have the other hip done. If so, I know that I will be in good hands. Regards, Chuck Rademacher South Head Helensville

B. P.

Very long wait times, as they are short-staffed; I was waiting 3 hours for what ended up being a 5 minute chat with the doctor past midnight. Overall, it was a good experience, however, and we were treated well.

D. G.

First ever surgery. Never felt so comfortable, thanks to all the nurses and specialists, from pre-op to recovery.

M. L. A.

Had my first surgery ever here a couple weeks ago, and the admission, pre-op, inpatient care, everything was great. The bedroom was a bit tight and hallway a bit noisy during the day, but I'm giving 5 stars because the nurses were all fantastic, both pre-op and inpatient care, I felt well cared for and at ease.

M. N.

Went here for anthroscopic day surgery on 30th July 2021. Receptionists were friendly and helpful. Not much of a waiting time. Nursing staff made you feel relaxed. Anesthesiologist and Specialist were very professional and efficient. Recovery was excellent and the staff were great. Was given a beverage, sandwich and a piece of cake. All in all, if you are coming to Ascot for surgery you will be well looked after. Thank you to everyone who took care of me. I greatly appreciate you all.

A. G.

Had shoulder surgery: excellent experience throughout. Welcoming and helpful staff, very professional, excellent surgery, great anaesthetists, kept pain to a minimum, clear explanations, nice bedroom with on-suite, even good food. Nurses checked regularly, very friendly. Clear instructions for what to do next. Thanks so much!

D. S.

The frony office staff are good, communication is good, and the doctors and nurses are phenomenal. We've unfortunately had to take our midget in twice, and the doctors were super clear, gave pragmatic advice and took their time doing the check up. Was blown away by the service when you expect an A&E to smash through patients. The wait is what you would expect from and A&E but with much better service. Hopefully wont have to go back in the near future though!

S. F.

Wow beyond our expectations. The doctors and nurses were amazing! The food was amazing andlovely view. My daughter had the best treatment she could ever had. The nurses were AMAZING, especially Katherine. Thank you so much for everything. A+++++

M. O.

I absolutely loved going through whole process with Dr. Olivia Stuart as well as her team. Dr. Phil was also extremely supportive during/after the operation. Apparently it was full of surprises when they did the surgery but they took a good care of it, so I am recovering good:) The nurses - Lauren and Sharon looked after me so well and I felt so comfortable being in a hospital. It's a shame that I cannot see them anymore but I am sure they are doing a great job for other people too! I would like to say thank you so much for everything!!

s. k.

I highly reccomend this place to everyone I had the best experience with Ascot Hospital..all the staff are lovely very welcoming my nurses etc knew I was quiet anxious and all reassured me everything will be OK and made sure I was comfortable as it was my 1st time having surgery they took very good care of me I can not thank all the staff enough for all your hard work and being so caring and catering to patient needs.you are all amazing so from me and mine thank you very much Ascot Hospital staff your hardwork never goes unnoticed I appreciate you all.

L. J.

Came here for an urgent healthcare. Nurse Lulu and Dr Lily was amazing and lovely. They did not dismiss your symptoms and how you feel with your symptoms. They provide walk-ins for casual patients as well. Waiting time at the time was an hour but it's understandable due to high volume of patients.

A. D.

The hospital is great, staff are amazing. The parking situation is another story! Terrible and so expensive, and if you forget to pay there is no human being available to meditate any issues, you just get a ticket from the cameras!

T. M.

Had Surgery here recently. Every member of their medical team were compassionate and caring which was very comforting. Special thanks to Dr Julian Holland for performing my surgery successfully, and to everyone in his surgical/nursing team. Highly recommended Ascot Hospital.

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