Reviews of Crowne Plaza Auckland, an IHG Hotel. (Hotel) in Auckland (Auckland).
Crowne Plaza Auckland, an IHG Hotel
128 Albert Street, Auckland CBD, Auckland 1010, New Zealand
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Information of Crowne Plaza Auckland, an IHG Hotel, Hotel in Auckland (Auckland)
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Reviews of Crowne Plaza Auckland, an IHG Hotel
P.I am past halfway into My MIQ after spending time in Sydney with my family who live there. The staff, security, police and Air Force have been so efficient in looking after us. Love this hotel! So clean, great food and wonderful staff. I hope to stay again under less difficult circumstances. Thanks sincerely from me. Your attention and service is impeccable
Paula
J.Stuck here in miq, Great and friendly staff, would be 5 stars except the catering has been absolutely dreadful, somehow made every dish a struggle to eat and Even have got a sore stomach from some of it. Chefs pleaseee pick up your game I understand there a lot of people to cater but compared to other miq hotels food from you guys is definitely rock bottom. Lots of love for all the staff aside from everything as they are doing their best to help us in this hard time!!
B.I stayed on my reward night and upgraded my room to a two story executive suite 2810 and I loved it. The room was neat and massive and a balcony with a city view was cherry on the cake. The reception and the concierge staff were …
M.My wife and i would throughly recommend this hotel. We flew through the nigh and arrived exhausted. The check in was seamless and even though it was 7am we were lucky enough to have our club room available so we could have a nap before …
L.The hotel is situated in the CBD but it is very close to Sky City and a mere 10 minutes from the waterfront. The rooms are a little dated buy having said that I could plug in my UK appliances which was a good benefit for me. Room service …
m.We needed an unscheduled overnight stay in Auckland as our travel plans changed rapidly due to the Coronavirus situtation. This hotel was one of the few that remained open and as an IHG Rewards member we were welcomed with smiles and …
F.From the moment you walk in to the moment you check out, the staff are amazing. Very friendly and approachable. The front desk checkin and checkout is quick. The concierge desk is very very helpful with things to do in Auckland and go …
K.Super great hotel. Paying a little more to get the club level breakfast is TOTALLY worth it. Plus the server will make you a drink if you ask nicely. I love how if you go down to the ground floor, you can go down into the shopping center. I absolutely love the Crowne Plaza hotel and wouldn’t stay anywhere else in Auckland!
O.Overall I had a great stay at this hotel. Staff were all friendly, knowledgeable and helpful. Service was always prompt.
The facilities were of good standard. My only critical comment would relate to …
M.We stayed in an executive suite on the top floor. The suites have two levels within them, making the room(s) large and very comfortable. The upstairs bedroom is particularly spacious, with a comfortable bed and huge bathroom. It has floor to ceiling glass doors that open to a very large private balcony that offers tremendous views of the Auckland skyline and just a peak of water. Others have noted the dated feel of the furniture and they're right about that. I've stayed in other similar properties in the Auckland CBD and the Crowne Plaza isn't alone in this criticism, but they could stand an update. Of genuine concern, though, was the state of cleanliness of the room. A large mound of hair was in the drain of the shower, other loose hairs were found under "clean" drinking glasses. Also, the espresso maker was on the fritz. Though the coffee maker issue is certainly a "first-world problem", the room is marketed as a high-end space and details like this ought to be addressed. The front desk service as well as the baggage assistance was incredibly fast, polite, and responsive. The bags were deposited in the room before we could even finish checking it and we were cheerfully offered a late check out when requested. All in all, I liked my stay here, but think a more thorough scrubbing of the room would be in order.
A.Great Customer Service.
Room was average and the views from the elevators where nice on a clear day.
The buffet breakfast was AMAZING. Had a conference here which was well suited accommodating and the lunches where extremely delicious.
Would definitely stay here again as it's Central, short walk to the shopping district and plenty of takeaway food outlets around.
Close to a few pubs and clubs if you're into that.
B.We arrived from a 6.45am flight from Australia and asked if we could leave our luggage at the hotel for the morning until our room was ready. The staff member quickly made a few adjustments on the computer and told us we could go straight …
c.We got caught up in the lock-down so its not really a review but a statement of our stay. Firstly let us thank a few people for first class service - Jenifer on front desk, this young lady deserves an employee award as she helped us through …
D.Was made very welcome upon my arrival. My room was clean and refreshing with a good view. Comfortable bed and spacious. A little cramp in the bathroom though whilst in the shower, or using the convenience! Otherwise, a good selection of amenities all round. Thoroughly enjoyed my stay.
H.We absolutely loved our stay at the Crowne Plaza. Check in was awesome, our room was fab and the staff make the experience that much better because they are all so friendly, approachable and accommodating! They were so good to our kids! …
P.The room size was excellent. Service from the check in until check out was excellent. The bed itself, linen and pillows were top quality and very comfortable. Bathroom facilities great and I could not fault anything during my stay at this hotel. Highly recommend
T.The front desk staff were amazingly accommodating when we wanted to change our room and were swift with the help of the concierge to help us move. The breakfast downstairs was fantastic with a very wide range of options...the coffee was …
Z.Thank you for making our holiday such a pleasant experience.
We had a very early arrival in Auckland via international air, and while I'm a …
L.The whole experience from check in to check out was good. We were warmly greeted on arrival and although early we were able to check in and go straight to our room. …
W.Great central location, with the most comfortable bed ever! Loved the pillows too! Room is lovely and quiet. It's worth upgrading to a Club Room, as the Club Lounge on level 28 has beautiful food, lovely view of the harbour and attentive service.
H.Our 14 day Quarantine was here in this Hotel. I would like to say a huge THANKYOU to the stafff! From the kitchen to the front desk, everyone was lovely & very hospitable. Rooms were great. Amazing service 👍
G.First time in Auckland so the experience of staying in a comfortable clean room was perfect - the only drawback were all the road works around. Getting into the hotel took us a few goes before we could actually drive into their driveway. …
S.I’m really impressed overall. It has great front desk service....(thanks Samantha ) and other staff including service staff were all friendly and helpful. The little bathroom extras are beyond the norm such as shaving kit ,toothbrushes etc.
Great large gym. Location .... fantastic.
Negatives... beds are a little too soft and only sometimes when noisy outside, you hear about it.
j.Our overall experience with the hotel was good. The room was spacious, there was a huge table which we were able to use to set-up our laptop and cameras while we were on staycation (We live in Auckland but decided to stay at the Crowne …
D.Crowne Plaza Auckland -
Had a great stay room and was comfortable with heaps of room to move. Staff were friendly and helpful and assisted with any requests. Restaurant was fabulous …
f.Upon arriving at the hotel, I could tell that we were in for a spectacular overnight stay. The lobby was clean and the staff was very inviting. When we checked in we were treated with respect and courtesy from everyone there. When we went …
j.1. BB - excellent variety and service at breakfast, not made to rush, lots of variety of foods for all dietary requirements, lots of fresh fruit and juices, great coffee and tea. …
J.The stay starts well by being greeted by very friendly caring staff. The hotel felt so relaxed and was very easy to findS the room was very comfortable and the bed felt luxurious and very comfortable . The breakfast had a wonderful world …
M.Central location in the CBD and walking distance from the waterfront and most restaurants / pubs / shopping. …
A.This is a good Crowne Plaza. The location is very handy for lots of Auckland CBD locations. Rooms are spacious, with nice linen, comfortable bed and nicely appointed decor. The food and beverage service in the Club Lounge is very nice. I wouldn’t hesitate to stay here again, thank you.
O.Only stayed here one night before we flew back home but a very comfortable room. The breakfast was amazing, so much choice and good quality, I would highly recommend adding it to your room if not included. Nice gym as well.
T.I have no complaints about the Crowne Plaza Auckland. The rooms are well furnished and clean. The gym is well equipped and clean. The business center has two computers and a printer for your business needs. What I liked best was the …
A.We stayed for one night having just flown into NZ. As we arrived at around 7am, before our room was ready, we were offered the gym changing room facilities to freshen up. This was very well received after such a long flight! Our room was …
G.Great service from all departments required during our stay in isolation. Much appreciation and a big thank you to all the friendly hotel staff (in particular Semisi) the medical team, defence and police force for their autonomous support & assistance during this time.
N.What marvelous arrival, as we checked in the bride was arriving for a loud boisterous persian wedding. We were lucky enough to to watch her meeting her new husband. …
g.We stayed at this hotel for 2 nights following a cruise. Hotel is not very far from the cruise ship. …
B.A centarl tower block hotel but with roomy bar/restaurant area at street level. Rooms are well kept, staff engagaed and cheerful but not in a "forced" way.
A short but well prepared restaurant menu, and impressive breakfast buffet. …
T.Central for tourists and business people. Wonderful beds, pillows and bathroom. We were upgraded to an executive suite which had very generous space on 28th floor. Breakfast was modern with a juice station where you could make your own …
k.We arrived at the hotel at 10 a.m after a 32 night cruise. We were pleasantly surprised to find our room was ready and Amy at the front desk was a delight to deal with. We had upgraded to the Club Level which I would advise anyone to do if …
T.I had a good stay, there are lots of great features here, location, weekend parking rates, extras in the room ie dressing gowns, slippers, nice bathroom toiletries, comfy beds and bedding but overall the hotel is tired and well overdue for …
L.Staff are fantastic-really helpful & friendly. Hotel location is perfect right in the heart of the city. Our room was on 17th floor with an interesting view of Sky Tower. It was spacious for three of us, clean & quiet. The beds are …
A.I’ll start with the only bad thing I can say about the hotel: I wish the parking was consistently the weekend rate and that it didn’t change, and that it was a private lot/garage. Beyond that I was very impressed with the hotel. I’m not usually a fan of staying in a city center, but the location is amazing. You can walk anywhere, there’s tons of shops and food options. The rooms are some of the best I’ve ever seen in a Crowne Plaza. The bathrooms were great. The staff was wonderful. The wifi was phenomenal. This may sound a bit snobby, but it was also some of the best pampering I’ve ever received as a Spire Elite member. I would absolutely recommend this hotel and plan on returning on my next trip to Auckland.
H.We stayed for just the one night before flying out of Auckland. We specifically chose this hotel for the package which included breakfast and a 4pm checkout to accommodate our late flight. …
N.The room was spacious and very well appointed with a lovely view. The TV was perhaps the best setup we have encountered in a hotel. The bed very comfortable.
The public areas excellent-particularly the bar area. We did not use the club …
D.Hospitality is all about fulfilling the customers needs and the service at Crowne Plaza Auckland is Truly Excellent.
All of our family remarked on how friendly and helpful the staff are in …
M.This property is a good choice for staying in Auckland. The rooms are a good size, and spotlessly clean. Comfortable bed, and nice linens. The staff are friendly and welcoming. …
A.I stayed at this hotel in the week leading up to Christmas. It was less costly than certain Holiday Inns in the same country, and delivered even more value. Paid less, got more. …
N.Checked in after a long drive and it was so nice to come to a clean, cozy room. Friendly staff, really good location just near Skytower and shopping street and a short walk to harbour. We had a room with two queen beds for our family of …
S.Whenever we are in Auckland we stay at this hotel. It is centrally located in the CBD. Once again we received a warm friendly welcome despite checking in around 03-30 following a delayed flight. …
m.Great communication prior to stay, check in was a breeze, but no recognition for Spire status at desk. Had already worked out paid upgrade to Club Level with manager via email prior to arrival. …
B.We stayed here for our 30th Wedding Anniversary and to go to the Fleetwood Mac concert, the hotel was an easy walk to Spark Arena. The room was spacious and the bed was very comfortable and a we received a bottle of bubbly to celebrate …
G.I used to travel on a very regular basis so perhaps my status has slipped or the check in process has changed but it didn't seem as smooth as I was used to. …
R.My three children and I stayed one night at this hotel. The staff were friendly and helpful, parking was easy and I was helped to get our luggage to the room. We found the beds very comfortable and the rooms clean and tidy and restful. …
C.Really great hotel with excellent tidy and functional rooms and excellent staff. My room was tidy and the bed was very comfortable and warm, with a view of the sky tower out my window. They also had a really well equipped gym, which was awesome, and a sauna!! Right in the middle of the city so really convenient to everything. I went to the Aria restaurant at the hotel for continental breakfast twice and it was very lovely. Would definitely recommend this hotel.
P.I can not Praise all staff enough individually so I've come here. It's day 14 in quarantine and I would like to extend my gratitude to the various teams playing their part with all vigilence & the dedication to ensuring that we as guests are not only maintaining safety measures in quarantine but also that we feel at home, in which I did & I know for a fact quite a few other also.
Beautiful service all round with such professionalism yet humble.
Many blessings to you all.
~ Arohanui x
M.Every staff member we encountered was friendly, attentive and helpful. Crowne Plaza offers great service and warm hospitality. It feels good to know that the staff is ready to help where and when needed. We enjoyed a comfortable stay in the short time we were in Auckland. We would recommend this hotel any time.
E.The beds in the rooms were so soft and comfortable. The rooms were extremely clean. The checkin experience was quick and I was recognised as an IHG Rewards member - we had late checkout which gave us the opportunity to enjoy some of the …
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