Reviews of The Strand. (Hotel) in New Plymouth (Taranaki).
Description
Information of The Strand, Hotel in New Plymouth (Taranaki)
Here you can see the location, open hours, popular times, contact, photos and real reviews done by the users.
This place has good reviews, this means that they treat their customers well and you’ll feel great with their services, recommended 100%!
Map
Reviews of The Strand
S.We just came home from a 4 night stay at this accommodation. The rooms have been renovated to a high standard, and were very clean.
The location was fantastic, so close to the beach and local shops.
Unfortunately the daily service lady made errors in both the rooms we were staying in. My boys and I had one room and my folks had another. She did things such as leaving other people's dirty tea towel in one of our rooms. Not a big deal.... However when we approached the owners about it, giving them our feedback, they threw it totally out of proportion. We got told our feedback was very petty, and we were expecting too much.
Very very unprofessional of the owners. All they needed to say was that they were sorry we were unhappy with the service lady, and that they would ensure it wouldnt happen again.
Sadly due to the owners over reaction to our feedback, as paying customers, we wouldn't stay again.
Since placing this review the owner has been harassing us. He has rung me 3 times and has sent me a very nasty text.
My Mother was never abusive, nor was she unreasonable when she spoke to the female owner. And as you say "the people in the room next to us heard our conversation" it would have been because you (Paul) stood on our doortstep and had a big argument with us.
You have NEVER once apologised to us over this situation.
Due to your arrogance and mistreatment, you totally ruined our stay over New Year.
As hotel owners you both seriously need to take things more professionally. People pay for a service and when that isn't provided you need to simply apologise and do better, not cause a huge argument and then make up a whole lot of lies!!!
We will not be recommending your accommodation to others! Cheers
B.Lovely room, nicely laid out and clean. But why o why is there such large gap between, above and around the blinds across the ranch slider. Definitely spoilt the room and our stay...
POSTSCRIPT: Was rather upset to receive a phone call from the owner because he didn't like my review! Really! In hospitality you need to learn from ALL the reviews your guests post and maybe learn from them. I noticed several others put up about the lack of 'hospitality' ie no sight at all of the owners/managers and I'd certainly agree - very disappointing not to see anyone...
j.Great place to stay. Clean and we'll maintained. Modern bathroom with good water pressure in the shower. Close to town and the beach. Courtyard was awesome for the little one to go outside in a safe area. Very happy. Thank you.
P.Clean, beautifully renovated, quiet, close to the beach, would definitely recommend and stay here again!
A.Friends staying there and said fantastic.
K.Beautiful facilities. Prestine condition. Very clean. Definitely will stay again
T.The Strand I would recommend to any body who would like a clean tidy and we'll set up room.Double glazed windows Patti area devine power shower close to shops ect. As for the owner's they are both lovely helpful respectful couple you could ever have to own a motel So every one I hope you enjoy your stay at the Strand as much as we have
P.Great little place to stay..Clean and tidy,great facilities.
Even let me a couple of Liquid refreshments for me👌😁
L.So comfortable and clean. Its great to have room to move and some private outdoor space to enjoy. Staff are exeptional. The location is good. Traffic noise was kept to a minimum due to double glazing and high fence.
The place has a stylish modern home feel with plenty of room. The addition of tvs in each room was an added bonus. Gave us some well needed down time.
My only complaint was the location of the stove and lack of oven. It was messy trying to cook in one little corner but all it would need would be the shelf to be relocated to the otherside of the fridge.
The laundry facilities are fantastic. We stayed and many places over our 17 day travels and to be allowed to borrow pegs, a clothes basket and airer may not seem like much to some but it was fantastic yo not have to put our clothes in the drier.
This place was by far one of the bests places we stayed in. Its well run and exceptional. Thats why we extended our stay twice.
Its the perfect family hotel
J.Stay here back in April. Me my partner young son& 5 month old baby. Service was beyond amazing. Let us check in earlier as we travel down from Auckland. Room was great for our little family. Nice & very clean.. great location. Great place. Would differently be coming back here to stay when we come back to NP
P.The best motel I have ever stayed at very friendly owners. clean and tidy in and out side. I don't want to leave lol😊
D.Clean and tidy. Comfy bed. Very helpful staff who helped with extension for hairdryer to reach the mirror. Double glazed so road noise is not too bad.
A.Clean and tidy. No human contact with staff. Spoke into tablet only. Probably good for business trips but as we were tourist we would have preferred to speak with people to get local knowledge. Also no one onsite to deal with argument in unit next door. Probably could have used tablet in office to contact staff. Good location
P.Tidy place, good view of the mountain, private entertaining area, good shower, I liked the soap and shampoo dispenser in the shower, cool idea. Would definitely stay again.
B.Lovely motel really enjoyed my stay 🤗
M.Very good experience! Unit extremely neat and clean. Enjoyed the outside patio. Traffic did not bother us at all. You should be a 4 star! Thank you!
K.Always stay here when Im in town for work. The owners are just amazing and makes you feel welcome. Love The Strand.
J.Clean and tidy plus well equipped with plenty of room for kids. Good internet connection and TV.
h.Wonderful place. Really appreciate my stay. I would definitely book a room here again.
c.Great stay. Lovely clean units. Private. Many thanks Sharon and Paul. Will come again
C.Second time stayed in the strand. Clean and close to the beach. Easy check in and we enjoyed our stay.
Z.Enjoyed my stay. Nice room, clean and tidy. Would definitely stay again.
A.Excellent. Very clean spacious good value for money. Very comfortable. Highly recommended
D.Very nice stay.the boys love this as had unlimited wifi.would be nice to talk to a person and not a viedo phone
M.Great stay as always. Clean tidy and spare big blankets
A.The facility was clean, and the rooms comfortable. Nice location as well.
S.Really comfortable and so relaxing. Wish I could have stayed longer.
C.Nice central motel - great food and coffee down the road
S.Great
B.Warm rooms, great shower, clean and quiet.
M.Great place, friendly host and always clean
H.Great place will come again
K.Average accomodation. Nothing gave that "WOW" factor
K.Very nice motel
W.Clean, everything was there that we needed.
S.Very very verry good
G.Very comfortable
R.Handy
J.It was good
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