Reviews of The Esplanade Motel & Conference Centre. (Hotel) in Palmerston North (Manawatu Whanganui).
The Esplanade Motel & Conference Centre
305 Fitzherbert Avenue, West End, Palmerston North 4410, New Zealand
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Information of The Esplanade Motel & Conference Centre, Hotel in Palmerston North (Manawatu Whanganui)
Here you can see the location, open hours, popular times, contact, photos and real reviews done by the users.
This place has good reviews, this means that they treat their customers well and you’ll feel great with their services, recommended 100%!
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Reviews of The Esplanade Motel & Conference Centre
j. b.Locals here in Palmy, stayed for 4 nights while our house was being moved. A great location as it’s across the road from the Esplanade and the popular walkway by the river. Spacious room with everything that we needed at a generous price. Friendly hosts which made our stay feel that much more relaxed during a busy time of our lives.
L. D.Great stay for two nights with awesome hosts, comfortable bed, and close to the Esplanade walkway for some exercise. It mightn't be the latest decor but definitely comfortable and affordable, with nice features such as plenty of shelf space in the bathroom for guests' toiletries etc. Although it's on a very busy road, my unit was super-quiet, and despite the fact the whole motel appeared to be full both nights, there was no noise at all from other guests. I'll definitely be back.
D. S.Stayed here while doing the Tour Aotearoa cycling route, they have special rates for cyclists, allow you to store your bike in the conference centre, there's a laundry you can use on site, and even let us use their car to get into town to pick up supplies. Unbelievably good service. Large rooms, even if they're a bit older looking, the furniture is not modern but the chairs are still good for sitting on. If you're on a TA cycle trip this is your spot, it's just off the route and the rate is excellent. There's also a good cafe a short walk away.
F. M.Value for money! Comfortable beds and clean. Super friendly, helpful manager. Would stay again.
J. E.My experience was one of kindness. I had booked a room without checking if there was air con as this is a high need for me. I have crippling hot flushes especially at night. The day had been very hot and upon entering the room in the evening it was too warm for me to sleep.
I had booked for two nights and I did not expect a refund because of the effort required to get the room ready and the loss of being able to book the room again. But the wonderful staff were very kind in refunding me one night even though it is understandably not the motels policy. They did not need to do that. I am very appreciative of the kindness. I know it’s not easy running a motel business so I have full respect for the owners. Thank you.
R. C.Stayed for only one night, but it was great for what we needed. I was greeted by a lovely, friendly man. The rooms were warm and comfy. Very happy.
M. W.My partner and I were travelling around the North Island of New Zealand (visiting from Perth,Western Australia) in a camper van, basically following the coast and when we arrived in Palmerston North we stayed here at The Esplanade Motel. Wow! Absolutely amazing staff, spacious rooms and close to everything you need. The management team of Karena and Margaret are one of the nicest hosts I have met on my travels around the world. To say they go above and beyond the call of duty is a massive understatement and really should be commended for the service they provide. I will be recommending this place to all my friends and family who might be in Palmy to stay here for sure. Thank you for making our stay such a warm, comfortable experience. Will definitely be back.
M. H.Fantastic stay! I stayed here for 4 weeks on a work trip. Karena and Margaret were incredible hosts! Right from booking the accomodation until the moment I left, they were super generous with their time and always going the extra yard to make sure everything was as good as could be. I felt right at home from the beggining of my stay and was sad to say goodbye at the end.
The accommodation is also in a great location. Bus stop out the front, easy trip into the square or out to Massey University. Its also right accross the road from the Esplanade, which is beautiful, and just down the road from a great cafe (Elm Cafe).
If I'm ever back in Palmy, I'll definitely be staying with Margaret and Karena again!
J. R.Unfortunately, I had to cancel my stay last minute (as I arrived!) due to a change in schedule because of the cyclone. The lovely guy at reception (sorry, I didn't catch his name) let me sit in the office to rearrange my flights, made me a cup of tea, and then drove me back to the airport so that I didn't have to pay for another taxi. So grateful for his kindness and generosity after such a stressful day! Thank you for the amazing hospitality!
S. D.Clean, comfortable, and the staff are so friendly. We were given homemade pesto on our second night which was absolutely delicious. The spa bath was an absolute delight after a long trip up from Wellington. Highly recommended. We will be back to stay the next time we are up that way.
F. T.Had an amazing stay here! If I could rate them 10 stars I would! The staff were incredibly friendly and helpful. We arrived late at night and had never been to the city, when the owner realised that we hadn’t had dinner he personally went out of his way to take us to get something. I’ve never felt the same kind of instant comfort anywhere else and I will 100% only be staying here in my future visits. My partner and I loved our time here, thank you again!
E. V.Affordable, comfortable, close to town, opposite main park, awesome customer service. We stayed 4 nights and had a lot of changes to our booking, they accommodated all our last minutes changes with ease. It's a great whanau feel with wonderful owners that make the place feel like home. Thank you for the hospitality and experience, we will be back!!!
By the way the white bait fritters were amazing!
L. R.Enjoyed my 2 nights stay,nice quiet room tucked away great value for money, great location close to everything you need. The highlight of the stay however was the hospitality, Warm friendly and welcoming, and to top it off a Kai koha of whitebait for my hikoi home 👌
G. K.We arrived from New Plymouth for a funeral. We went to reception and we were greeted by a guy who was looking after the motel as you were away. He asked us if we had 5 people staying in which I responded yes, my sister was the 5th person and was traveling from Tauranga and arriving later. He said well the room will be $300 as you need to pay an extra $20 for the 5th person. I said I booked for 5 people and how would he know that it was 5 when we arrived? He kept repeating that I only booked for 4 and I was to pay $300 in total. Over and over he was saying you need to pay an extra $20 not even letting me speak or respond. I got my phone out to show him my booking whilst he continued to rudely state the price and if we don't pay the extra $20 we were to go elsewhere. He didn't want to even acknowledge the communication that I had re my booking and was at this point being very abrupt and a bully. I asked him why was he being unreasonable about the situation (at no point was it ever about the extra $20) it was the principle of the matter and how I was being treated. Then he rudely said well you can leave now, the room is no longer available. I asked him again to look at my booking and questioned if I hadn't of booked for 5 people how on earth did he know there was a 5th person still to come. If I had made an error booking I would've been happy for him to kindly point that out without first attacking me from the get go and dealing with the matter rationally. I told him at 7pm it would be difficult to find somewhere else to stay and asked if he could handle the situation a little more professionally and he had his back up and would not let it go. I said I would speak to the owners on their return to report how bad his customer service was and he said go right ahead, I can guarantee they won't care and I'll still be sitting here next year in which I responded that I would not ever be returning. He grabbed some milk out of the fridge and said here I better give you some milk or else you'll think I'm being unreasonable. He then called me a gaslighter so I walked out and my partner continued the transaction. His attitude was the worst I have ever encountered at any accommodation venue and was an unacceptable way anyone could ever treat a customer especially given it was not his motel and his actions were detrimental to the owners of the business and their reputation.||||I was appalled by the way I was treated
J. E.My daughter and I stayed here for one night and the staff couldn't have looked after us better, service was A+++. The room was wonderful, the spa bath was so nice, beautiful comfy beds and also everything we needed in the kitchen. Really enjoyed chatting to the manager and enjoying the art in the office too, and we had a nice trip onwards after a good night's sleep.
N. A.Clean room and friendly reception. Highly recommended
J. R.A little dated but clean and tidy. Stayed two nights, beds remade, clean towels. Very good service. Great prices.
Would stay there again.
L. J.The best ever welcome we've ever had. Friendly reception greeting, upgraded our room, room was clean and tidy. A bit retro in the bathroom but ony minor. Will definitely be back again.
T. N.Really enjoyed our stay over the long weekend. Couldn’t fault a single thing. Facilities are well serviced and maintained, rooms were comfortable and clean, staff were very welcoming and always ready to help. Loved the warm atmosphere during our time there. The conference room is convenient and well furnished as well as spacious for large groups. Our stay was easy as. Appreciate the hospitality. Would highly recommend.
Many thanks from the New Lynn Youth,
Tini
C. M.Great service. Loved the host who was friendly and made us feel welcome.
Bed was comfy, room was clean, shower took a bit of time to heat up but all in all a good stay.
C. g.On arrival and departure you are greeted by the extremely friendly hosts who own the hotel and are made to feel very welcome and that nothing is a problem. Have stayed a couple of times and the rooms are of a very high standard, very clean and in great condition with everything you need. both check in and departure are very easy
C. H.The Colonial Court Motel is right across the road from the Esplanade Playground and gardens so is the perfect location particularly if you will be entertaining children. Very handy also to Massey University. Karena and Margaret, with their daughter, made us so welcome and we will be booking our frequent visits to this area with them from hereon. Nicely appointed clean rooms and a conference centre if you're looking for a great business venue. Thanks guys for making our stay perfect. See you again soon! Chrissie and Liam.
P. H.Have previously stayed here once before without any problems however, this time round left such a bad taste in our mouths .... NEVER AGAIN!!||Our older daughter had booked 2 units, for one night as we'd travelled to Palmy for our younger daughters 21st.||Just before our departure I was walking back to our Unit, and said 'Morena/Good Morning' to Karena and got no response. I could actually feel a sense of hostility at that point.||As I was putting a bag in the boot, I heard swearing and a raised, angry voice directed at my teenage son.||Then I heard my husband saying, "Hold on, calm down mate"||Karena had been told by Margaret that there was a small hole in the wall of one of our Units, he in turn yelled WTF - and started falsely accusing my teenage son.||My son said he didn't know anything about it, and received more abuse!||I then questioned, our 11yr old twin boys as I'd heard them from the Unit next door laughing and goofing around the day before.||They denied it, but admitted to it once we'd left,||I asked them, why they didn't fess up at the time - but they said they were scared coz Karena was so angry.||My husband promptly paid for the damages, and the 2 extras that stayed as we coudn't wait to get out of there!||(Incidentally, sleeping arrangements at my younger daughters had got mucked up with friends crashing after the After Party. So my 2 older boys turned up in the wee small hours, unbeknown to us. We didnt bother locking either door, as we were going between the Units and the keys were also tricky to lock and unlock).||We found Karena's behaviour to be totally unprofessional and offensive, and going by other reviews I've read - its not the first time he has sworn at paying guests!||#Whakarihariha
L. P.The hosts were so acccomodating and friendly. Really go beyond their call of duty.. the motel room was clean, had all the essentials for a home away from home.. well situated opposite the breathtakingly beautiful esplanade.if u going to Massey, well placed if you don't mind a short 1.7 km walk...not far from the town centre.. definitely will be visiting this motel again and we'll priced too.
M. H.We are from Auckland, we stayed for 3 nights,
Thank you for everything ❤ we felt so overwhelmed at the service, hospitality and the friendliness, beautiful place.
Thank you so much for making our stay a memorable one.
You will never be forgotten 🙂
"GOD BLESS"
HIGHLY RECOMMENDED
Thank you for your hospitality
G. L.Lovely motel situated on main road for traffic. Check in was easy. Nice staff. Room nice & cosy. Couldn't hear traffic from my room. Recommended.
C.This is a lovely motel that has the most amazing hostesses. The facilities are clean and comfortable with pretty much everything you will need for a short stay. My partner and I have stayed at this motel for the last 3 times we were in palmerston and highly recommend it. The other amazing perk with staying here is that you can get picked up and dropped off at the airport at no cost which is lovely bonus.
M. H.Clean and tidy motel, great value for money. Big rooms and good sized kitchen with fridge, microwave, kettle and toaster.
Single spa bath (1 jet broken), big TV and parking for every room.
Please please please replace the sofa as it was too uncomfortable to sit on.
K. J.Our netball team recently had the pleasure of staying at this amazing motel during tournament week. Karena and Margaret were fantastic hosts and went over and above to make our stay an enjoyable one. The facilities were perfect for our needs. We also had sole use of the conference room which gave our team enough space to eat together, have our team meetings or just chill out watching movies on the bean bags (another nice little touch).
The rooms are clean and spacious and Karena's 'Queen of Cleans' competition was an incentive that motivated our girls to try and keep their rooms tidy.
I would highly recommend this motel for any sports teams (or individuals) that are looking for accommodation in Palmerston North, I promise you will not regret it!
Thank you again Karena, Margaret and Neriah for the special touches and making our week an enjoyable one.
l. J.Great Friendly atmosphere. We would recommend this motel to anyone.
R. T.Well kept, well serviced rooms with plenty of space and all the necessities, located within 3 minutes drive of the city centre. Extraordinary hosts - genuinely friendly and respectful of their guests. Easily my favourite accomodation experience, eclipsing many prestige establishments.
M. H.from the time we rang from auckland to book a room the voice on the other side of the phone was so welcoming, on our arrival we felt the warmth of the hospitality we received from the staff. Loved the rooms awsum heating, relaxing spa, my husband feel in love with the comfortable bed just the whole atmosphere was beautiful, value for money bang on. My familys first time visiting parmeston north and the owners made us feel like we were at home. Highly recommended keep up the good work. Thank you so much for everything we will definitely be back.
A. D.Awesome friendly staff, rooms were good, tidy and what you would expect. Will definitely stay again
D. W.Thanks Karena for making our stay so easy. Double checking flight details so to collect us from the airport, offering to take us into town for late night takeaway pick up, sharing his story and storing our stuff for the day while up at the uni. Room simple as per the price we signed up for however thoughtfully pre-warmed. Awesome dinner suggestions. Totally rate Haru in town. Thanks again Karena!
E. M.Colonial court is super friendly, genuine and helpful. They went above and beyond to make sure I had a good stay, even staying open late and picking me up from the airport late at night. Having the room nice and warm when I got in was also a huge plus! I would 100% recommend this place and will be staying again next time I'm in the area
K. K. T.Highly recommend staying here, beautiful friendly owners and great hospitality that made us feel at home. Clean and tidy 2 bedroom studio that catered to 5 of us. We will definitely be back to stay. Nga mihi
D. C.Beautiful, welcoming people working there. Room was warm and clean. Understanding of a cancellation I made- super appreciative and will return.
M. K.Awesome place, really enjoyed my stay there. Felt very welcomed from start to finish and the current owners are big hearted people. Definitely staying here again next time I visit.
L. H.We were given 2 rooms to choose from we declined those and went for the third option.
Nice comfortable lounges, large double beds able to accommodate my partner and I, enjoyed the Spa Bath every time during our stay, Our host/hostess so informative, helpful and friendly to everyone not just us, relaxing, quiet, so enjoyable will not hesitate to go back and will recommend this motel to others
L. K.Lovely unit to stay in and we were well looked after. Blessings to Karena and team for the outstanding Customer Service and making us feel welcome from Auckland
J. P.The on site manager was welcoming, understanding, funny and super awesome made my lil whanau feel like whanau to him.. our unit was spacious, super clean and very cute.. we enjoyed our stay for one night so much we didnt want to leave..
L. K.Across from the Esplanade. Awesome hosts. Great service. Our girls are rising to the "Clean Queens" challenge he set for them. Allowed us full use of the "Conference Centre" for our whole stay. Totally deserves the ☆☆☆☆☆. Would recommend ASURE Colonial Motel Nd Conference Centre to anyone especially those travelling with teams.
9.Got this hotel on wotif the day we arrived and Palmy booked out. |Pleasant staff member. |Very clean. |Very dated and dark brown old bed covers on all the beds that made the room very depressing. |Bathroom dated. |Very basic hotel but clean.
P. V.A lovely clean unit, easy to find and a quick drive into town. Great value for money. Thank you Karena and Margaret for your hospitality. Wonderful hosts.
G. T.When visiting my partner who was staying here, I was confronted within 30 seconds of my arrival by the manager, standing in the unit door, staring. She demanded a vaccine passport and, as I went to the car to get my phone, she followed up with ‘If you don’t like it, you can leave’. I told her she could sight it which she reluctantly agreed to with ID. She then harshly reminded my partner and I that visitors are to leave by 9pm whilst pointing at the rules on the door. Discriminatory and unfriendly.
M. S.Margaret & Karena, beautiful, lovely couple who make sure our stay was good as possible.||Awesome atmosphere. Also great location, comfortable, clean & value for money. ||thanks again guys and we will be back :-)
G. B.Top hosts and so so accomodating !!! Was staying as part of a wedding party so plenty of changes and demands but nothing was too much trouble - shuttle to venue and home again and kiwi Kia thrown in Could not fault - throughly recommend
N. S.The room was well set up,clean and warm. The service was amazing. I was made to feel incredibly welcome and nothing was a problem. Highly recommend!
M. K.Awesome hospitality! Spacious, clean rooms. Our hosts Nariah and Margaret were so helpful and accommodating. We'll be back! :)
v. t.Have the very best host in Palmerston North. Made our stay very nice and very welcoming for our team and family. The motel is very clean and tidy no problems at all!
r. d.Hospitable and very friendly hosts.Very impressed with courtesy coach which was provided for all guests to go to and from our sons wedding. Great location. Thanks,would stay again
S. B.Stayed at this place and was very impressed with the rooms, nice and clean and well looked after, also very friendly and accomodating proprietor. Way to go Karena!!!!! Will be back again at some stage. From us here in Taumarunui 😀😀
P. S.A group stay with golf enthusiasts. Shuttle to and from Golf club was great. Can't fault a thing, made to feel right at home. Breakfast great as well
M. B.Only stayed the one night however from check in the owner and staff very friendly and helpful. Good rooms clean venue and close to town. We will use this motel again if wr return to Palmy
O. P.Amazing hospitality! Clean, warm, tidy rooms. Super friendly and welcoming - will stay again! 😊
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