Reviews of Holiday Inn Express & Suites Queenstown, an IHG Hotel. (Hotel) in Queenstown (Otago).
Holiday Inn Express & Suites Queenstown, an IHG Hotel
Cnr Stanley And, Sydney Street, Queenstown 9300, New Zealand
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Information of Holiday Inn Express & Suites Queenstown, an IHG Hotel, Hotel in Queenstown (Otago)
Here you can see the location, open hours, popular times, contact, photos and real reviews done by the users.
This place has good reviews, this means that they treat their customers well and you’ll feel great with their services, recommended 100%!
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Reviews of Holiday Inn Express & Suites Queenstown, an IHG Hotel
n.Place was pretty new.
Staff was professional and friendly and helpful.
Love the lobby layout, nice to just seat and have my coffee. Love the happy hour …
D.One of the best hotels I’ve stayed in, in Queenstown to date 👍
Love that free breakfast is included, keeps us prepped for daily activities 😊 there’s also free coffee via a machine, available to guests 24/7.
Staff were always warm, friendly and accommodating.
Room we booked was basic, slightly small but everything we need is in there. Love the personal touch in the TV (they put your name in the welcome screen) and the built-in Chromecast was a huge plus, especially since there’s no cable channels.
If I were to cite some opportunity areas, would be the fact that there’s no parking allocated to guests. There may be an option to reserve, first come first served, but there’s no assurance you get a slot and I believe there’s a fee to it. We had a difficult time finding parking on the first night, but was fortunately able to snag one in one of the nearby streets the following night.
Another is that there was a slight problem with the housekeeping. There was one day when they weren’t able to clean the room promptly and we didn’t have clean towels. But all good as they were probably very busy that day.
Overall highly recommended and would love to stay here again 😊
s.We had a great stay with our 2 boys and overall wouldn't hesitate to recommend this hotel. Great location with easy access to the restaurants and cafes, the hill could be a challenge walking home though! The hotel had excellent facilities, …
M.Stayed 4 nights wish we could stay longer. Over 20 years in this country but never received service like this. Breakfast was a little repeat on certain items. Lounge is open til late and coffee machine available 24 hours. Can also bring food from outside to eat in lounge using hotel facilities. Staff are welcoming and very very friendly. Checked out and left our luggage at hotel storage because we had later flights. A must must stay again 👌👌👌
E.I stayed this hotel for 4nights with my family. Interior is quite modern. Cleanliness is excellent. Location is good not excellent. Staffs are kind and friendly. Breakfast is good. I am satisfied with hotel. Highly recommended for staying.
R.We spent 4 nights recently and it was really good. The staff is so polite and helpful and always ready to help with warn welcoming. I like the morning breakfast as well. Clean neat and tidy rooms. Special shout out to Enrico,Shehan, Kim and all the staff.
G.Great stay. Immaculate hotel, friendly staff, great free breakfast and fantastic location. The room was very modern, comfortable bed and we will definitely be staying here again next time we are down in Queenstown!
T.Highly recommend this hotel. Our room was lovely, very modern decor. Staff were great and super helpful if you needed anything. Loved the free breakfast as well!
T.Amazing hotel!, the whole team were very friendly and welcoming, always up for a chat. Breakfast was small and basic but was very tasty and had plenty there. Rooms were immaculate, good quiet location away from the town centre, but still an easy walk down to town
L.There really is nothing to fault at this hotel. Easy location to everything, clean modern design, great facilities and most importantly, a great team running it. I only rated the room cleanliness down a little as there was one team member …
T.Every member of staff was amazing was absolutely brilliant - so friendly, the greeting at reception, the chef coming to check everything was ok with breakfast buffet every interaction with any staff member was endearing and professional. …
M.My partner and I travel to Queenstown exactly when lockdown in New Zealand started, so we got stuck there for a few weeks. The hotel staff has been exceptional with us. After a few days they moved us to a bigger room to make us feeling more comfortable. It worked, the room was great, super clean and it definitely changed our mood. Breakfast was included and everyday the staff brought it to our door due to level 4, the staff was super friendly and always asking us how we were trying to make us feeling better. We will definitely go back. The hotel is great and it is located in a central and strategic position.
C.Modern and new, but certainly not oppulent. Rooms a little small. Great facilities including gym. Staff v helpful. Breakfast average and included, a nice feature. Room small but it works given we spent little time in the room . …
C.We recently stayed in Queenstown for 2 weeks with 2 kids under 10 yrs. The hotel was an excellent choice and great value with the breakfast included. The property is close to town and although you do walk up a slight hill to get back to the …
c.this hotel was a surprise . we really enjoyed to stay there for 5 days of ski holiday with our 2 young kids. The staffs are very friendly and efficient , the food was good and the bedroom super comfortable. we even chose to eat 4 out of the …
N.We had a great stay at the Holiday Inn express suites Queenstown. As soon as I arrived the staff were welcoming and so helpful. I was thankful that I was able to get an early check in. The design of the hotel was stunning and the location …
D.Amazing staff, very accommodating. Definitely recommend this place! 👌
Room we stayed was standard but was really good, had no issues with the room or room service. Food and coffe was really good as well. Walking distance to the city center.
S.We arrived in Queenstown after spending a busy week touring around the south island. We wanted to just sit back and relax and that is exactly what we did. We checked in (the staff were helpful, lovely to deal with). Went straight to our …
W.We have stayed here 3 times now and have found the hotel staff to be outstanding; from giving you tips on where to go and things to do, to checking in with you and just giving you the warmest smile each time you enter the hotel. They really …
S.Excellent stay! Clean and hygienic room! Good views. Complimentary breakfast is a winner. Can walk into the city centre easily.
E.This hotel was recommended to us by a work colleague and it did not disappoint. We thoroughly enjoyed our stay. Somewhat sad when we had to leave after a 4 night stay. The spaciousness of the dining/ lounging areas were most appealing, …
b.Initially booked a King room and was a little small for us so went to reception and the manager at the time was able to upgrade us to suite at a discounted rate. The suite was much more comfortable and we enjoyed our 8 days there. The hotel …
H.I cannot rate Holiday Inn Express & Suites Queenstown highly enough. We were staying here when level 4 happened last month and they were amazing with their communication and speed. The food was amazing and the staff are so friendly and helpful. If you are going to Queenstown, this is the place to stay.
L.I have to be honest and say a Holiday Inn wouldn’t usually be somewhere we’d pick to stay. This hotel was 100% WOW! We could not fault a single thing, the staff were super nice, they went above and beyond! Our mountain view room was really comfortable and it is such a short walk to the city centre. Incredible value for money, I’ve already recommended this hotel to heaps of people and we will definitely be back!
S.We stayed here for 4 nights and can’t fault a single part of the hotel! Being new, the rooms are modern, spacious well equipped (USB ports, Smart TV etc.) and tasteful. However you wouldn’t think it was new, because all of the staff were so …
M.The customer service from each department was spot on. Genuine service. Felt taken care of! Definitely will come back to this hotel because of the staff. Buffet breakfast included was great, always enjoyed getting up in the morning for …
V.First time stay. Greeted by friendly and personable staff, made to feel immediately welcome. Everything is new and fresh. Rooms very well set out but note comments from others about the shower/bathroom door, somewhat novel set up! Bed was great and afforded a good night sleep. Heating very responsive and quite. Our room had no opening windows which i suspect is standar, appreciated as no road noise but did wonder about clean air circulation through rooms. Breakfast was better than we expected, great start to the day. Didn't have a problem getting on street parking, but may have been lucky or due to time needing it, i.e after business day. Overall, made for a great stay in Queenstown and would certainly return.
n.One of the best things I like about my stay was dealing with the employees. They were very cheerful, helpful and ready to answer any concerns. Just excellent customer service. 5 stars for you folks. Highly recommended.
B.Great hotel with excellent staff. Very friendly and helpful, Coffee machines were disappointing. Lacked flavour. Comfortable rooms and very clean. More privacy required in the bathroom. Very clever layout but needs sound proofing …
S.Fresh and attractive new hotel with great space and welcoming entrance. We were greeted by a very friendly young staff member who was engaging and humorous making us all feel very relaxed after a long day of travel. Our rooms were not …
S.Made to feel welcome and nothing was a bother for them.
This hotel caters very well for travellers regardless of their needs. The hotel is very new, in a great location within walking distance to town. The room was …
K.This property is located in the center of Queenstown very close to all amenities and is in walking distance of the waterfront. As a Spire elite member my booking was upgraded to suite rooms by a very friendly and enthusiastic staff. The …
s.Just spent 4 days here, great atmosphere and staff
Awesome rooms it's a new hotel, so has everything
Love the lobby
J.Good value for money. My partner and I had stayed around hotels in Queenstown and there’s nothing like Holiday Inn Express. It’s a new hotel with excellent welcome from the reception ( We have to commend Ruby for being wonderful on what she does. She’s a gem of the company) The hotel includes breakfast to all guests. The rooms are quiet. Great value! Good location. Will definitely stay here again. Kudos to the team.
P.Well located near the heart of Queenstown. An easy walk into town. Excellent value with friendly staff and very comfortable rooms
J.Staffs are really friendly and able to attend to all our needs. Very nice and spacious lobby with complimentary drinks available all day from the coffee machine and tea bags provided which provides a nice space for us to just chill at the …
L.Excellent new hotel. We loved the size of the 1 bedroom suite, it was very clean, and it was awesome that you can cast onto both TV's. Included breakfast was yummy. Staff were lovely. My only negatives were the bed was hard, and the light …
G.From start to finish, our stay with Holiday Inn Express was stress-free and luxurious. …
M.Loved this new hotel for our six night stay, which lived up to previous reviews I'd read. …
L.Really liked our stay in the king suite, it had a lovely view of the mountains and like so definitely recommend.
The big lobby is a nice place to chill in while planning day and the free hot …
S.It was unfortunate we missed out on the great breakfast as we needed to leave early for Milford Sounds. But we did get a breakfast box to go. This was nice. Maybe a coffee to go would have been a bonus. Am sure we could have but didn’t …
A.Right from the moment we walked into this hotel, we felt very welcomed, and extremely well looked after. The staff could not do enough for us. The facilities available was great - clean, modern and easily accessible. We would highly …
K.Nothing to complain.... everything was perfect from check-in to check out. Great impression. We stayed in a 2 bedroom apartment which was very spacious and clean. Super comfy bed and pillows and all amenities provided. …
B.We had a lovely experience at the Holiday Inn in Queenstown, the staff were lovely and friendly. Breakfast was enjoyable, lounge was roomy with a lovely gas fireplace to enjoy and meet up with friends to talk about the days events. …
D.I was really impressed by the service provided by the staff. Everyone was friendly and really helpful. The rooms were modern and very clean. Breakfast was really good too! There was a wide range of things to choose from and they had different types of milk for different dietary preferences.
L.Took my 7yr old for his first plane ride from Wellington to Queenstown. We stayed here and loved it, made a good choice! We were welcomed by friendly staff and the room was so clean. Breakfast was yum and the atmosphere in the bar and reception was great!
B.After reviewing many hotels options in Queenstown we selected the Holiday Inn Express and Suites. So glad we did as from the time we arrived and the time we departed the whole experience was one to remember. …
M.I was pleasantly surprised with this hotel. It was almost the brand new, the room was lovely, the bathroom was great. I enjoyed the sauna experience. There are 24/7 coffee machines for guests and I can't vouch for the coffee, but the hot …
m.Good location as it was walking distance to town. I like the modern décor and color scheme - very fresh. Rooms were clean and I enjoyed the scent of the body soap and lotion. The bed was not plush, it is pretty hard and uncomfortable to sleep on for more than two nights. Otherwise, good experience overall.
R.Stayed here 3 nights and it was a great stay.
The staff were very friendly and accommodating and check in was a breeze.
The room was nice and new, and the bed was comfy. Not used to the bathroom set …
j.Lovely and new hotel
Great location to town center
Unfortunately that's it really, the 'free' breakfast was incredibly minimal and …
W.Absolutely everything about this hotel is brilliant. Staff, rooms, breakfast, location. A truly wonderful place. Only gripe being the glass partition between bathroom and room meant kids took forever to go to sleep. But that aside what a magical hotel and such an asset to Queenstown. Wonderful place. Loved it!
V.The staff were extremely kind and helpful at all times. We needed to use the microwave to prepare my toddlers meals several times during our stay and then staff went out of thier way to make sure it ws available for us at every occassion. …
R.A truely fantastic stay, from the warm welcoming from the check in desk.
To the daily good morning during breakfast.
Felt like the staff cared. …
S.Great for an overnight stay. It’s a few minutes walk from town, up a hill, so not ideal for less able people but otherwise it’s a good location as it’s a bit quieter than being in the main town. The hotel is new, very clean and tidy, …
e.We were made to feel really welcome on arrival and the team on the front desk were so helpful.
As we were hiking for a few days in between stays they stored luggage for us, …
H.For such a new property, the beds were extremely uncomfortable. The bathrooms are quite small and showers average at best. The property is very well kept and very clean, breakfast is above average and the staff are amazing. Great for the budget traveller or a one night stopover, but if looking for max comfort for a few days in Queenstown, there are alot of better options in the area.
B.Awesome hotel with excellent facilities. Short walk down the hill to the city centre. The rooms are a good size, clean and comfortable. The free breakfast was outstanding and the hotel staff very helpful.
l.We loved our 3-night stay here! Staff were fabulous, very friendly and super helpful and accommodating. Great location. Nice bar area and breakfast area. Breakfast was good although not a huge selection but the croissants were great and the …
L.Amazing staff and service. Very clean room. The breakfast is good - but dinner at the hotel took a long time to arrive at table. Other than that - great hotel for a good price - would absolutely stay again.
J.We had an outstanding experience at this hotel. Clean, spacious and modern room with a view, great food and mulled wine, playroom for the kids next to the restaurant and bar, competitive price, and all the staff were the most friendly and helpful we’ve encountered at a hotel. Thank you!
H.Really enjoyed our stay at this hotel. Rooms were big enough for our family of 5, wonderful facilities
P.This hotel is for the modern traveler. Stayed here for a couple of nights. Bus stop literally in front of the hotel so very accessible to and from the airport. It's a good base - 7 mins walk to the city centre. Some uphill walk going back …
V.We had a 2 bedroom suite which was perfect for our family of 5. Would be great if more food choices were available in lobby. Pizzas were good though. Our room was very noisy by the main road. Had asked for a quiet room but didn't get one. …
E.We stayed for 4 night and had good time. The room was very clean and neat. The staff friendly and professional. Only the breakfast let you done a little bit, no vegan option. …
A.We had a fantastic stay, family of 5 all enjoyed the beautiful view from the suite, generous breakfast and the kids loved the free hot chocolate. Really good drying room was a bonus too.
K.Lovely modern rooms. The breakfast buffet included in the room rate was amazing aswell as the coffee machines in the lobby for use at any time. Our family loved our stay here
F.The staff were great, really welcoming and happy to assist with any enquires. Everything is new so can’t fault it on that front. Cleanliness is to a high standard with the cleaning staff obviously working long hours. We had a family of four …
B.The guy on reception was fantastic, (can’t remember his name, pretty sure he was South African) room was good, very strange bathroom, with a multi use door, not a fan of the arrangement. No biscuits or milk in the room, despite a kettle and …
R.Enjoyed our stay at holiday inn express. It's a modern and clean property. Staff are great to deal with.
Breakfast buffet was enjoyable. …
J.Great place to stay. Short walk to the city center. Room is a bit small, but functional and spotless, clean. Breakfast is amazing. Great free coffee machine. I would come back and definitely recommend this hotel. Staff is very friendly, but professional. Everything was really great.
J.The staff were professional and so helpful. We had a wonderful experience here with comfort, cleanliness and really enjoyed the open space and seating options near reception. So close to town. Love this place and the endless coffee and tea option anytime of the night.
R.Enjoyed our stay overall. A week stay meant the breakfast choices were a little repetitive although still of a good standard. Open plan common area allowed for a place to relax and room for work space. Found the beds quite firm. Gym was …
G.My son, 2 Grandaughters and myself stayed here for 4 nights. We had a 2 bedroom suite with a pull out couch/bed in the lounge which was perfect for the 4 of us...2 bathrooms was a bonus! Braydon (apologies if I spelt that wrong) and James …
D.Friendly welcoming staff who were always helpful and nice to deal with. new, clean and tidy hotel. Comfortable bed.
The only issue with the whole stay was the shower head wouldn't stay in the …
R.Fantastic new hotel, lucky enough to get a room facing the lake which is an awesome view. Staff could not be more helpful and went the extra mile in every respect. …
A.This brand new hotel was comfortable, clean and modern. The concept of its open restaurant and 24 hour hot beverage self serve service was different and fresh in view. Hotel staff were very friendly and had great customer service, very helpful. Room was so beautiful, modern, clean and comfortable. I would stay there again.
R.My room was clean and comfortable. The breakfast (included in the room rate) was quite mediocre. The hot food consisted of bacon, watery baked beans and scrambled eggs. A couple of mornings there were hash browns as well. The cereals were less than exciting - cornflakes, rice bubbles, cocoapops, muesli and plain bran flakes. There was a bowl full of little pots of yoghurt. Every single one strawberry. But the staff were fabulous. Polite, helpful and friendly. It's about a 10 minute downhill walk to town which means an uphill walk back. I opted for a taxi.....$10 from town to the hotel door. Worth it for me. I would recommend anyone to go stay at this hotel. In these tough times I am probably having unreasonable expectations of the breakfast. We didn't starve 🙂.
A.We haven't stayed here yet because of Level 4 lockdown so we had to cancel our flights from AKL to QTN, but the service I have received so far with Holiday Inn has been exceptional. They cancelled our accommodation for no charge at all and they were accommodating when we requested a cot for our room. Thank you Holiday Inn. We hope to stay with you in future when we go back to normal alert levels.
M.This was our third visit to this Hotel and we would be more than happy to return. …
M.This is a fairly new hotel and it is very comfortable. Not located in the town centre but an easy walk to other amenities. Covid restrictions makes breakfast limited and room servicing is limited but not insurmountable. …
S.Lovely new hotel with amazing views of the mountains, comfy beds and really friendly staff. Buffet breakfast for all guests was an unexpected bonus. We had two interconnected rooms which worked really well for our family of five. It came …
K.We really enjoyed our stay in this hotel. The service was great and the staff friendly and helpful. We had dinner twice and enjoyed the choices on the dinner menue. The breakfast was every thing you could wish for.
A very clean modern hotel with great staff.
f.I bought the 2-night Grabone promo. It came with free parking, late checkout, and $30voucher for food/beverage. Great bday treat for myself!
Location is very convenient. Less than 10minute walk downhill going to the very …
P.We were greeted by excellant desk staff on arrival and om checkout. Our room was lovely and clean. Loved the bathroom products, best I have had in a hotel. We will stay here again
S.If you want a cozy and safe environment, just book this place. Staff is very friendly and makes you feel like home. Air conditioner controls and quality is very good in rooms. You can cast to tv from netflix and youtube etc. Breakfast is amazing.
D.We were lucky to stay at a new hotel which is less than 10 mins walk to pretty much everything we wanted to do and see. …
N.The hotel has only been open a few months, so everything is great. Staff were fantastic, nothing was an issue and always very friendly and helpful. Only a short stroll into town. Rooms are a little small, however perfectly fine when …
V.We had 2 rooms for 3 nights. A near new hotel, with really friendly staff, rooms were very clean and comfortable. Bathrooms were cleverly designed. A short walk to town, a bit longer to return because of the hill but a great location …
M.Very clean, modern rooms. Helpful, friendly staff.
Lovely big lounge with restaurant/bar to share with other guests. …
T.Great room with great mountain views.
For me the free breakfast was great as I'm a cereal and fruit kind of guy. There are other hot options too. Great to start on a full belly rather then paying …
A.Super clean rooms, plenty of space in lounge area, use of sauna and gym.
Staff is always happy to help and super friendly.
Any issues get sorted immediately. …
h.Really nice and clean hotel. Loved that unlike many others they help having a better environmental footprint, e.g. bulk soap/shampoo/shower gel instead of single use items reduced plastic rubbish. They could improve by applying the same to …
D.Great place for families. Lovely rooms. Handy to have breakfast included. Staff were very friendly and helpful. If you are vegetarian they can make your croissant without ham at breakfast. They will also make toast upon request. Great big …
A.The bedroom was really nice, the beds were very comfortable and big. The bathroom's night light was nice and subtle. Breakfast was nice but didn't have any kind of eggs... come on.. :) …
S.Found facility by accident but glad we did. Staff were among the nicest we have experienced in Hotel staff and had a real passion for their jobs. Breakfast was a pleasant deviation from the usual fare and made for a nice start to the day. …