Reviews of DoubleTree by Hilton Wellington. (Hotel) in Wellington (Wellington).

Name: DoubleTree by Hilton Wellington
Address: 28 Grey Street, Lambton Quay, Wellington Central, Wellington 6011, New Zealand, Wellington, Wellington
Telephone: +6444993496
Price range: €€
Rating: 4.4

DoubleTree by Hilton Wellington

616 Reviews

347 Comments

Hotel

28 Grey Street, Lambton Quay, Wellington Central, Wellington 6011, New Zealand

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Description

Information of DoubleTree by Hilton Wellington, Hotel in Wellington (Wellington)

Here you can see the location, open hours, popular times, contact, photos and real reviews done by the users.

This place has good reviews, this means that they treat their customers well and you’ll feel great with their services, recommended 100%!

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Reviews of DoubleTree by Hilton Wellington

Location is great? Service is not Parking is not included and it’s extra $37 per night ! Breakfast is not included and it is extra I have booked a deal with breakfast included and the first day they simply said it is not included and you have to pay until I showed them the email….. I booked it using their website ! It is 4 star hotel for the price of 5 star! Rooms are nice and clean.

Hotel centrally located. Rooms were clean, spacious and considering the location, extremely quiet. Staff were helpful & friendly - early check-in and late checkout both accommodated. The warm cookie on arrival was delicious. Breakfast buffet was great - chef very willing to prepare eggs on request. Special shout out to Tharshika who ensured restaurant ran smoothly!

Great hotel, great location in CBD. Rooms are very nicely fitted out in contemporary design. Very helpful concierge. Yet to try the facilities but I am sure they will match the above.

Normal checkin 3 pm. Arrived at 2 and room wasn’t ready, but was told it would be ready @ 3. Came back at 4 and room still wasn’t ready. Was asked to wait in the bar. Half an hour later we got our room. Asked for a late checkout of 1.5 hour. This was referred to the manager, but wasn’t possible without being charged. Disappointing that they can be 1.5 hour late with checkin but can’t return the favour on checkout. Otherwise great hotel with very central inner city location. Rooms are nice and quality.

An excellent hotel in a fantastic location. I loved the size of the room. Air conditioning was excellent, and quiet. The bathroom & showe were brilliant. I'll definitely stay again.

The customer service was great, going above and beyond to make our stay comfortable. I especially like how the location is so close to the shops. I do wish I knew how the breakfast buffet was pre-covid but overall the food was very nicely done. My only complaint would be the low airflow of the aircon in our room (made for uncomfortable nights for the hubby).

Fantastic hotel with lovely staff and great cleaning room service. Next time we would skip buffet breakfast as low quality for price.

Revisited February: After raising issues with our first experience the Restaurant Manager invited us back for a complimentary meal. We visited on a Sunday evening at 7pm. There was one other party in the restaurant this time around. The steak was cooked to order perfectly this time around and they had the ribeye steak in stock. Off to a great start! The twice cooked potatoes were fantastic and we tried the butternut squash this time around which has a bit of a kick to it, very tasty. We had a different waitress this time around. Very attentive and came back to check each course was OK. The Long Island Iced Tea cocktail I ordered was a little weak however the signature cocktail my friend ordered I had last time and was wonderful. Original review January: Subpar customer service in Spring Kitchen restaurant, part of DoubleTree Hilton Wellington. We used First Table to try this restaurant for the first time, it’s a great website to encourage new patrons to venues. We arrived and were the only people in the entire restaurant. I ordered a medium rare ribeye steak main course with green beans and twice cooked potatoes as side dishes. When the food arrived my steak was cooked through - it was not medium rare. I returned it. We could hear the waiter, chef and Manmeet (unsure of job title) discuss that there were no ribeye steaks and to offer me a tenderloin instead. This discussion went on for five minutes as my friend ate her main before they approached the table. I agreed reluctantly to a substandard steak. I waited patiently for a further 20 minutes for this steak to arrive. I was not offered new hot sides to replace the ones that had gone cold while waiting for this to arrive. While waiting for the second steak to arrive I clearly heard the chef tell the waiter and Manmeet to not charge me for the steak as it was the kitchen’s fault the steak was not cooked to order the first time (remember there is no one else in the entire restaurant at this point). I thought ‘great customer service, I’ll stay for dessert now’. Ordered dessert - which was wonderful. Went to pay the bill and the ribeye steak was still on it. I challenged Manmeet. His response was that they had “offered a solution” by giving me the option to have a replacement steak. I explained that I heard the chef state not to charge me. Manmeet said that the chef said not to charge me for the ribeye but charge me for the tenderloin (they are the same price) and remember the receipt states ribeye (picture included in review where possible) so this is clearly untrue. I asked what the compensation was for waiting nearly 30 minutes to eat my meal while my friend had finished hers. Again Manmeet said that they “offered me a solution” by replacing the steak that was not cooked to order with a completely different steak. I then went to speak to the chef and she apologised and confirmed that she said to not charge me for the steak. When I challenged Manmeet he said the chef has no say over the final bill and he has decided to include the steak in the final total with no compensation for the issues experienced. I would not eat here again and I highly recommend you do not either. Had I not heard the chef clearly state to refund the meal I would have left after the main course myself. I sincerely hope the restaurant and hotel invest in some customer service training.

Clean and well maintained. Centrally located and handy. Friendly staff. Stayed at the 4th floor facing Countdown and a pub. Nightly noise from Countdown trucks including in the middle of the night is unwelcome. Noise from Pub across the road on a Friday and Saturday night makes sleeping challenging. Double Tree will do well to supply ear plugs. I will return but will ask for a room away from the noise. Stayed for 3 nights with a broken hand shower that did not get fixed or even looked at.

A must go Hotel. Quaint, old fashioned atmosphere, right in the heart of Lambton Quay. Friendly staff. The room was above expectations. We could check in early which was appreciatedand unexpected. Clean, warm, spacious, fresh and new appearance. Jazz night in the bar with a tasty cocktail was an unexpected bonus. Room service was speedy. The food was adequate. My goal this visit was Archives, National Library and Parliament. All within easy walking distance. And, of course so close to the harbour boardwalk. Thank you. We will be back.

Great room and good service. Parking is the only downside as they use the Wilson parking building. Other then this certainly recommend it.

Positives: * Great central location * Helpful and courteous team - the highlight of our stay * Gorgeous rooms - well laid out - beautiful light fixtures - comfy beds and pillows Negatives: * Please sort our your aircon. Room was incredibly hot and stuffy - we had to continually turn the aircon on and ‘program’ it to a cool 18 degrees MULTIPLE times EACH DAY - especially at night. It did not make for a restful sleep. This has been the worst aircon setup I’ve encountered thus far in any hotel I’ve ever stayed at. * When using Hilton Honours to check in online and choose your room, it would be helpful to annotate which rooms are accessible and which are not. Also, the digital key never worked - not a good look for the brand. Overall - would I stay again? Unless you can sort our your aircon - then no.

I stayed here with a friend for a birthday weekend and we absolutely loved it! Not only is their modern touches but some of the old character remained within the building. The Breakfast that was included in our stay was delicious!

Exceptional concierge service, very clean rooms, and a great restaurant. The customer service is truly amazing here. Will undoubtedly stay here again.

Great hotel, beautiful rooms, great location and amazing staff. Have stayed many times and its always the same each time we come back. Thanks for a great stay DoubleTree by Hilton Wellington.

Great central accommodation. Fabulous reception staff. Room was lovely. Very clean and comfortable

Hotel room was nice and heaps of room. Front of house excellent only gripe was the amount of street noise. Double glazing would help

A very comfortable property with great staff who are professional and service orientated. Congratulations to Gert the GM and his team for their exemplary service delivery.

Lovely, welcoming hotel. Bed was amazingly comfortable and quiet. Highly recommend for anyone staying in Wellington

I have given this hotel a 4-star rating as everything except the hotel dining was exceptional. We were allowed into our room early on arrival which we found very useful as our check-in was after an early morning flight. The room was more than adequate and clean. I have stayed here many times and will stay there again but will not dine there. The food was terrible quality, very cold and very expensive. The price list of the breakfast menu was not clearly displayed and I found the restaurant staff on the morning of our breakfast there lacking in interaction with their guests.

This is a super hotel, the room was slick and the staff awesome. It's right in the middle of town too, close to everything.

Always a great stay at the DoubleTree, friendly and helpful staff, clean and well appointed rooms. My prefered place to stay in Wellington

Very handy location, easy parking, great staff, nice restaurant for breakfast. Very clean.

The hotel is really well positioned in central downtown Wellington, the rooms were great, really lovely and best of all they gave us a warm chocolate chunk cookie at check in! On the downside they never processed my breakfast order but all in all it was a good option and I would be very happy to stay there anytime.

Stayed for a few days when our apartment was under renovation. One of the best Hiltons in New Zealand! Professional and appropriate customer service, great attention to details and location is the best. Always helpful front desk staff, big thank you!

Attractive, comfortable and spacious room, good facilities. High attention to cleaning in the post-Covid era. Delicious chocolate cookie. It would be helpful to have a flat surface in the (well-equipped otherwise) bathroom to put toilet bag on.

What a treat, we stayed in the two bedroom apartment on the top floor and this was an amazing home away from home. Comfortable beds and absolute luxury were worth every cent. The breakfast buffet was lovely also.

Great location, lovely breakfast, friendly staff.

Awesome accommodation when travelling for work. Central, close to City Fitness, close to the waterfront for a stroll and right across the road from Countdown. In the centre of the larger businesses operating in town so makes it easy to access.

Spent a week at this awesome boutique hotel. Quality throughout, central location. The buffet breakfast was excellent. Valet parking was a bit pricey at $45 a day however the staff were super quick in getting our car for us when needed. Superb beds!

Excellent location. Bathroom wasn't 100% clean as we found a human hair on the floor. Bed was quite uncomfortable and made me sore, so I got little sleep that night. Hotel staff were lovely though.

Love this hotel. A real vintage modern classic treat.

Very happy with our room. Kids loved it especially when I told them Paris Hiltons dad owned 'the Hilton' Staff were friendly and accommodating. Food was ok not that much choice for dinner but enjoyed the buffet breakfast, thanks Wellington for an enjoyable stay

What a warm, welcoming hotel. We were made to feel like family, not guests. Every member of staff went above and beyond. Great location and wonderful breakfast too !

Loved my stay, comfortable and clean - staff are excellence

The staff are great. A big shout out to Abby on the front desk friendly and happy.My only gripe is the restaurant is to small. Having to queue up for breakfast was unexpected. The room we had was good and a shower that delivered a constant flow of hot water was appreciated Cheers and thanks

Checked in on the 30/1/21 Lovely hotel. Great valet service. Really clean hotel. Breakfast had a great selection. The reception staff were really friendly. Top marks all round will be back for sure. Thank you.

DoubleTree is situated righ in the heart of the city. It has easy access to shopping and cafes with a supermarket very close by. The room was lovely with enough room for 3 family members to stay. Excellent bathroom and the Art Deco feel to the hotel is well thought out.

Excellent stay as always, would stay nowhere else due to the service from the staff! Thankyou.

Very welcoming, great location and extremely comfortable and well appointed room.

Great service, issues always solved straight away! Nice cocktails too!

Excellent location The room was very clean and very comfortable bed. The check in staff were very welcoming, we received a cookie once checked in. …

Staff so thoughtful and courteous. Had a great stay. Spring kitchen cooked steak to perfection. Free breakfast was super so many options and staff so helpful. Thank you.

ら.

I stayed here for 3 nights with my partner. We wanted to have breakfast buffet, but due to the covid-19, breakfast was served in set-menu. That was so nice, and serving staff were so professional. Room is spacious enough and so many TV channels are available. I have one thing I need to tell them. That is cleanliness. I found a empty can of redbull under the bed. I didn't try to check under the bed, though that was so obvious that soon to came into my eyesight. Sorry. I know how busy and hard housekeeping staff are but please check them thoroughly. Anyway, overall, I will surely visit again if I get a chance to visit Wellington.

Amazing hotel! Clean, comfortable, spacious rooms and friendly and helpful staff. I highly recommend this hotel, best we have stayed so far in Wellington.

Very clean, super comfortable and amazing food.

Great stay. The service was amazing. Great location. Room was very comfortable

Nice hotel, spacious room, requested for portable cot and got it. Minus point just the breakfast, but overall its a nice place to stay.

Great accommodation. Central in CBD. Very clean and quiet rooms

Highly recommend, loved the location and the feel of the hotel, very clean and great staff

Great building in a great location. Stayed 6 nights over Xmas. Close to supermarket and bars and restaurants. Only downside is the pigeons that occupied the parapets during the night cooing (some spikes would be an easy fix) & the ridiculous place for the fridge. Would stay again and thanks for the upgrade.

Stayed on two occasions about two weeks apart. On both occasions the reception staff and concierge were very helpful and a pleasure to engage with. Room was a good size, modern, clean, and king bed very comfortable. Separate shower (not over a bath) much appreciated. Would certainly go back!

This Hilton is in a refurbished heritage building and you can see facets of the original charm through the stairs, railings, elevator and other details. The room is spacious with high ceilings and a modern bathroom. I had a room facing the street, and noise did travel in the evenings and mornings. The gym is a small room with one treadmill, a spin bike, a stairmaster machine and a set of free weights. It’s small but adequate, and was often empty at the times I visited. The location is excellent - very central. You can walk to either side of Wellington and to the quay.

It was really good, clean and tidy with all the serviced room accoutrements. Service was friendly, would recommend. Only gripe is the air conditioning reaction time is a little slow in my room. Very good overall

It looks really classic on the surface but when u look a little hard u can see it need a bit of work. The staff are very friendly. The bed was average. The pillow was not good for me. The cleaning need to be a little more detailed. The bar/restaurant was great.

Good central location in a beautiful old building. Quiet rooms all the necessary extras. However, my room lighting was either all on or all off.

This place is in a great location with lots of choices for restaurants and shopping. The room was in perfect condition, the service amazing. The staff are helpful welcoming, everything is easy. Breakfast recommended, a great selection of smoothies. The building has character and is quiet.

Excellent service supererb team would recommend. Beautiful place

Couldn't ask for anything more, top staff, top management, which stems from the best training and care from Management. Have to mention Front Desk Manager ANGUS and no doubt has a very high position, he has gone beyond his call of duty with his kindness and compassion in helping me after adjusting from a six month stay in hospital/respite following major accident. All staff open doors for me as in wheelchair and not that strong...yet.. Disability bathroom is well equipped, shower has two options. Can either be set on hand held or large dome head with super soft water, like being under a gentle "waterfall". Room service, cafe during day, restaurant - food is awesome too. All done with dignity, respect and kindness. Front desk staff would always open outside doors for me, see me coming and run to open doors for me. Picked up things I could not reach from bedroom floor, hold lift doors, help me with coat on,always welcoming smile. Below is Alex, experienced cocktail,bar tender, awesome smile, always kind and courteous, made me some lovely new cocktails, bought to room if bed bound.

Really great staff, everyone was incredibly helpful and friendly. I really liked the decor in the rooms, sort of had a 1920s, art deco style. Comfy beds, large clean bathrooms, and centrally located.

Absolutely wonderful stay from the moment we checked in and received our chocolate chip cookies to the breakfast buffet the morning we left. The staff went above and beyond especially the housekeeping staff that left a towel ducky for our kids on the bed and then came back later in the day and brought rubber duckies for the bath. Truly an extraordinary stay!!! This is why we love Hilton ❤️

Location is perfect, room was spotless. Service at front desk was amazing, served by a new british girl (forgot her name) who was so helpful and even arranged with the chefs to box up breakfast for me in the morning as she know my flight was before 7am. Shes a credit to the hotel. Overall great experience.

A clean and comfortable room with a convenient location for an overnight stay in Wellington.

Very expensive. I liked that it was close to a grocery store and the walking path along the river but far from the better restaurant area. The room was clean and comfortable. We had a balcony but they locked the door on us after the first night and we couldn't use it any more. The desk space was small, but the staff were very friendly and gave good recommendations on where to go.

Nice, comfortable, spacious rooms with very high ceilings. Centrally located, with the cable car directly across the road, and the Beehive a 5min walk down the street. The view for our room was, unfortunately, was just the neighbouring building - despite being on the top floor. And overall, it felt like it wasn't designed for families (no kids movies on the TV, no kids meals via room service etc). But, they did have free warm chocolate chip cookies every time we passed reception, which went down a treat with the kids. Would probably recommend for couples.

Excellent location with two huge problems: 1) There are pigeons all over the windows infesting the place. This is NOT healthy. The hotel should install nails on the parapets, as churches and many public buildings do, in order to prevent the pigeons from residing in the hotel window. It was horrible to listen to the pigeons in our window and think about the diseases they transmit. 2) The fire alarm went off for two consecutive days. False fire alarm. It was annoying to go down to the street and wait for clearance to return to our room. We stayed only two days at this hotel and this false alarm happened in BOTH days. I imagine the firemen in Wellington have other things to do than respond to false fire alarms? For guests it was horrible as we had to change fast, get our passports and stay on the street waiting. Definitely wouldn’t stay at this hotel again and wouldn’t recommend it to family & friends, although the mattress was comfortable and the staff was friendly and polite. As a Hilton Honors member I think it’s time to re-evaluate if Hilton is still the same great brand as it used to be.

Accommodating staff, spotless room, comfortable bed and spacious bathroom. Also loved our little balcony which had great views - could even see the ocean. We very much enjoyed our stay. It was surprisingly quiet given its central city location. Buffet breakfast had a good selection of food; the hot food section included many gluten free options.

Great place stay when you want to see the sights Wellington has to offer as it's very central to everything. The staff were very friendly, our room was clean and the bedding comfy.

Stayed for five nights in a junior suite. Room was spacious, very stylish and with smart solutions and layout. Great bed and bathroom. Room service fast, and the hotel did their best trying to make our stay a pleasant one. On the negative side the staff on three occasions disturbed us in the evenings with trivialities on the door, and we ran out of bathroom amenities without getting new replacements.

Pleasant experience. Great location. Friendly staff.

Extremely happy with the room and level of service I had for my short stay. Good wifi and fantastic warm cookie on arrival. Would recommend to anyone looking for a place to say in Wellington CBD

Excellent hotel centrally located and high in style. Staff is exceptional. Spent a week on business and with some time for tourism as well. As a Diamond Hilton Honors member was treated to daily breakfast and enjoyed the M-Th happy hour drink specials ($10NZD). The Eggs Benedict is the best. Super thanks to the staff in the restaurant. Hope to stay again.

Love its heritage feel, high ceilings, and the location gave us walking access to explore the whole city. The only down side for the kids was no pool. However I could almost say their breakfast made up for it?!? But overall a very young staff were happy to accommodate us and the overall aesthetic respectful of the building and created a clean light opulence. Coming back!

Very tide accommodation and we enjoyed our stay, the exterior window sils could do with washing (my partner says that's just a Wellington thing though). Service was great and we enjoyed cocktails the young but talented barmen whipped up for us. Super close to the cable car up to the Botanical Gardens

Love staying in this hotel... comfortable, clean, central location, good water pressure and bathrooms are tiptop! Service with a smile. Thank you. Will come back.

Beautifully appointed hotel. Most comfortable bed ever. Staff very friendly and helpful. Cost a little steep

Love the Hilton and DoubleTree hotels! The rooms are lovely and service is fabulous and the location of the DoubleTree by Hilton in Wellington is so convenient. It was 5 mins walk to everywhere I needed to be! The staff are so considerate and accommodating, I was made to feel welcome and special, only they way this chain of hotels do! Well done to this hotel, I haven't been this spoilt in New Zealand, ever!

Stayed for our anniversary, absolutely stunning, staff were so kind and nice, which made our stay much more special. Locatiom is great, right in the heart of the city with most activities between 2 - 5 minutes walk. Will definitely be staying here again! p.s: Their cookies are fo die for!

Great rooms and location. Lacked a few conveniences. I.e. teaspoons to make coffee and tea that was supplied. Also, had to fill up kettle from bathroom tap as no still water supplied!

We had our first stay at the hilton double tree hotel in wellington and I would have to say it is awesome - a beautiful hotel which has the feel of a luxurious boutique hotel. Our room is divine, breakfast yum and location perfect. This is our new wellington hotel - we will be back that is guaranteed.

The doubletree by Hilton is superbly located, beautifully restored and brought to life with the most friendly and efficient staff. I stayed in the hotel over the lockdown period and nothing was ever too much trouble for them. The rooms are well appointed and modern. I highly recommend the hotel whether anyone is on holiday or on business. Thank you, my stay was awesome!

The location is excellent, and the quality and service of the hotel is fairly good - however the availability and quality of breakfast is poor.

Food was beautiful but we waited a long time even just for water. When entrees came out the server also brought all the sides for the mains, so they went cold and because dinner took so long we ate all the sides before the mains arrived. Two main dishes were forgotten and two staff had to come and ask what we were missing despite the order being written down at the start. All small portions, especially the dessert. Service was friendly but too many mistakes. I wouldn't take guests here

It's nice to see an older building on Lambton Quay. I was worried they'd knock it down and build a car park Instead, DoubleTree Wellington is a gorgeous building full of gorgeous rooms and gorgeous staff. Been staying there since opening. Nice to see Mads the manager showing his face for meet&greets around the public areas.

EDIT: Another couple of awesome stays - changing the rating to 5 stars. Located in the heart of Wellington CBD, they have done an amazing job renovating the historical building while still keeping it's charm. Love the wooden lift doors and large rooms considering the minimal space they had. There is no executive lounge which is a bummer. Also the room I had looked into the office cubicle next door , which was very odd. Hopefully I get a better room next time. There were a few more teething issues with room service but i believe they will improve with time considering they have just opened.

A very central hotel for leisure or business. A Poor gym offering and no pool. Small dining room and no executive lounge. No lobby.

Had an amazing experience during my stay. Clean, comfortable, modern room with a very nicely updated bathroom. Friendly and accommodating staff. Enjoyed the breakfast buffet as well.

Great reception service and great room very nice and clean. Despite being located in the middle of the central district, the hotel is very quiet and facilities are excellent. Room service also very good. Welcomed by Complementary warm cookies upon check in. Unlimited wifi available as well. Connection is very good also. Highly recommended.

Exceptional hotel. Very new. Luxurious rooms and bathrooms. Very quiet at night time. Peaceful even though located in the centre of Wellington. Would highly recommend.

5 stars for the location if you are in town with no vehicles. Otherwise, parking is for a cost, and almost everywhere is a one way street. Cable car, museum, food, shopping, bus, taxis, all on hotel’s doorstep. Stayed in two single beds room on top floor, heating needed to be amped up as the high ceiling and the non double glazed arched windows made my side of the bed cold at night. No bath tub for this room, but it was away from elevator so it was quiet enough but since it was Saturday night, I could hear noises from the street below all night long as the window isn’t glazed. Gave it full marks for staffs’ effort to make stay more enjoyable.

Beautiful old school charm done right. This converted old building looks old but has modern rooms. I didn't get a cookie on arrival, but that's not enough to lose a star over lol. Quick room service, central location, supermarket over the road, comfortable bed, attentive and friendly competent staff, and large shower all add to my 5 star rating. My new hotel of choice for Wellington.

A super great hotel to stay in... third time i've been here, and second time for work. Hav also stayed for private travel as it's a great location, fab staff and the rooms are modern and lovely. I love the decor they have done an amazing restoration of this building and you really feel at home!

What i liked As a brand new hotel, it's squeaky clean and feels fresh. Staff were pleasant and accomodating. Can't fault the location. Coffee machine with pods in room was a nice touch as was the warm cookie on arrival. What i didnt like The noise. If you're on level 1 and/or facing Lambton Quay, ask to be moved. My room faced the Countdown across the street which had deliveries all night and i was woken several times by the offloading of pallets from the truck. Those single glazed windows don't keep much noise out.

Where do I start? The complimentary welcome cookie! It's to die for! Great, friendly staff and service! Outstanding 5 star restaurant and bar, that will only exceed your expectations! Amazing rooms with the most comfortable beds, large bathrooms and no noise from street or inside the building, sky TV and very fast room service. Highly recommend to anyone who enjoys that little extra attention!

Love this place! Stay here when travelling for work and the building heritage is beautifully retained whilst giving modern convenience. The restaurant has a great menuand knowledgeable staff both for food and beverages. The decor is refined and relaxing, perfect for finishing work or on holiday. Location is central to everything and checking in and out is a breeze

Always a wonderful experience staying at the DoubleTree by Hilton Wellington. It's my hotel for business and leisure.

Building is beautiful, rooms are clean, comfortable and well appointed. Management and staff could do with a refresher course on service - not good. Will give them another go in the future because of location in the centre of city and hope they will have upped their game.

Excellent location, friendly staff. Clean, warm cosy place to stay. Close to everything!! We will be back for sure.

The room was lovely and the breakfasts were very nice. Sadly the steak dinner was far from Hilton standard 😥

Nice rooms, great location.

Good service. Rooms are new. Lifts are super slow though but take the stairs for some extra steps in your day! Internet cost if you are not a honors member of outrageous ($20 p/day) for 2019.

Fantastic service from the staff as soon as you walk in the door. The warm cookie is a lovely surprise. Extremely comfortable bed and great room. Nice to not be in a massive hotel for once.

Fabulous location, well appointed rooms, super comfy beds, amazing staff- a perfect capital city escape!

Enjoyed the food, service and spaciousness of the room. Will definitely stay again.

Stayed here one night while on a road trip of NZ. Room was nice and clean — one complaint would be that our room faced the main street and there was quite a lot of noise during the beginning of the night (loud banging of pallets for a store across the street). Reception was nice and efficient, however there was a mistake in our booking (we were supposed to stay 2 nights but they only had one; rates weren’t cheap so we decided to move onto our next destination a day earlier). Location is gold because it’s walking distance to a lot of stuff, however the hotel is situated on this dead-end street so there is no valet driveway so we had to park our large rental car down the street: awkward and confusing. We did have an excellent valet/bellhop/concierge though — ANDY BELL deserves a shoutout! He brought the luggage trolley over to our car and loaded up the baggage, brought it to our rooms, and then back down again when we checked out. He even went the extra mile and put our luggage back into the car when we had to check out early but still went to walk around the city before leaving. Andy is awesome!

Nice new Hotel directly next to Cable Car entrance. Grocery store right next door for some small shopping. Just 10 to 15 min to Te Papa. Just 2 min to the wharf and around 10 minutes to downtown Welly to visit all the pubs and bars. Rooms are very nice. Breakfast buffet is yummy and they do Omeletts as well. And always a warm cookie at Check-in!

This is a new hotel. Overall it is what you would expect from Hilton. The location is superb and the rooms are quiet. The breakfast needs improving, it lacks a coffee machine and there is not enough fruit. And the Greek yoghurt is not Greek yoghurt from Greece, scandalous!

Great location, room was outstanding, service was fabulous, restaurant and food was fabulous... above all, ALL their staff was wonderful. Everyone we encountered, it was their purpose to make your experience the best. There was one lovely young Frenchman named Benoi who was extremely impressive. We each felt Benoi's only purpose was to facilitate our individual needs to make ours the best possible experience.

Nice room good bed great location

Love this place especially spring restaurant awesome food with modern Indian touch.this is something different from other restaurant in Wellington I recommend to each and every person must have try .Awesome location, easy to get to a huge number of local attractions. Lovely staff and comfortable. Highly recommended if you would like to be able to just walk around and enjoy the local attractions.

This hotel is new and is perhaps experiencing minor growing pains. The rooms are large but the one we stayed in did not have drapes that completely covered the window, allowing light through. The breakfast was also uninspiring and next time I will not select it. There are lots of cafes near the hotel and a Countdown on the other side of the road where you can get food.

It was a pleasent stay. The room was coazy, well made and the mattress and pillows very soft. Like floating on a clowd. The hotel is close to port and also in town so you have access to a lot of bars, restaurants, fast food places, hopping and much more. I would have spent more time here if not for joining a cruise ship. A beautifull hotel and great people at reception. The internet is a bit wonky but you cand deal.with it.

Great location right on lambton quay tucked away on grey street, which means golden location minus the white noise from traffic. Attentive and friendly staff, the lifts are super old but classic, I can't stop wondering about earthquake rating of this building though, just don't feel it's 100% safe. We were upgraded from king to superior king room, can't tell the difference apart from being a few meter squares bigger.

Great location and handy to go everywhere in CBD. Staff are so friendly and helpful. We will visit again for next visit.

Great location, massive room, charming and modern at the same time. We've found our favourite Wellington hotel ( and we've stayed at a lot of them!)

Great location, friendly staff and the room was tidy and clean.

The hotel was clean and staff friendly. Bed comfortable and room warm once air con got going. Pros: Very central. Ground level entrance. Easy access to rooms - stairs or elevator (didn't have to wait to long like some hotels). The staff let us leave our bags in the foyer while we explored on our last day before we left Wellington. They promptly delivered an extra blanket on day one. Fridge in room. Coffee / hot drink making supplies in room. Awesome shower. Two heads... One directional with a removable shower rose and one "rain" shower head directly above you. Lovely amenities. Use the shower gel, shampoo and conditioner. Was from Crabtree and Evelyn. Cons: No microwave in room and none to use apart from the kitchen... Staff told us we could pop down and get something heated if we wanted to if the kitchen was not busy. Not great for my Indian takeaway left overs. No extra bedding in room - had to call down for one to be brought up. No cutlery whatsoever. How are we supposed to make our hot drinks with the kettle, cups and tea bags? No water in room apart from bathroom. Had to fill kettle there. Not a deal breaker but not something I'd do at home. Don't think I'd stay again but the price was right for this trip.

Pleasant and nothing to fault but had greater expectations of the Hilton name and was upper end expense wise

Great central place to stay, very comfortable and ideal for going to local stadium. Will stay there again.

Lovely relaxing stay in centre of Wellington. Friendly staff and super clean room. Would love to return

First visit and would definitely return. So central and a beautiful old building revonated to high standards as a hotel. Staff very friendly and efficient

Great place to stay, handy location, friendly staff, loved the vintage look of this place, very clean and tidy

My wife and I went here for our wedding anniversary staycation and absolutely loved it. The staff were incredibly friendly, they upgraded our room which was super lovely, the buffet breakfast was super delicious, and the bed was sooooo comfy! I appreciated the small gestures: there was a wee plate of macarons in our room on arrival and a handwritten card wishing us a happy anniversary. We were also given deliciously fresh made cookies. And the chefs made gluten free hash browns especially for my wife, who is coeliac, and they were the best hash browns I’ve ever eaten, and I eat a lot of hash browns! We loved our stay at the DoubleTree and would recommend this place if you’re in town looking for a functional hotel room or if you’re looking for a romantic night out.

First time at this restaurant and will be back for more. Beautifully cooked meal for the 4 of us and great selection on the Menu. Bit of a shaky start to the night but felt that this was because of this place being relatively new on the Wellington Restaurant scene. The venison looked devine and my lamb shank was cooked to perfection. Well done

Friendly staff, impressive 1928 Chicago art deco style decor , great service Pleased the Hilton now have a presence in Wellington NZ. The hotel only just opened 1st of July 2018 so everything is brand new. Like all Hilton Hotels the beds are super comfortable . But be warned the complimentary fresh out of the oven Double Tree cookies are extra yummy and cannot be resisted.

An outstanding brand new hotel with clear attention to detail throughout. Staff consistently provide excellent service in each and every department and will go above and beyond to satisfy their guests needs.

Awesome thoroughly enjoyed our stay there, next time will be for a bit longer.

Very nice small hotel in an old building. Far away from the usual US standard Doubletrees. As a Diamond member got an early check in and late check out plus full full breakfast. Location is great, walking distance to everything.

Amazing room and service, the location was great and a warm cookie on arrival!nomm

Had a luxurious stay. However we were promised cookies at the reception, but never received any. I don't really care about the cookies, but they shouldn't promise us something they cant hold.

Wow wow - I stayed a couple of nights in 2018 and had the salmon eggs bene. The eggs bene was the best I’ve tasted in the whole world. Lots of salmon and perfectly cooked eggs.10 out of 10! The chef set the standard I now compare all other eggs bene and no one else has ever got a 10!

Clean nice old building. In the middle of town. Great access to local shops food & drinks. Rubbish wifi for free. Only worst free wifi has been in Cuba. Do not stay if you want to communicate with friends via wifi.

Very nice old style hotel and finished with very nice fittings. Friendly staff. Only issue was having to wait to checkout as they only had one person on reception in the morning.

Overall a good experience. Were a bit turned off by a very robotic/fake check-in experience. Also took a while to get a promised cookie. Room was nice but lacked views and natural light.

Very quiet comfortable room.

Service excellent! coffee superb! Ambience nice, food nice but not amazing for me.

We had a wonderful stay with great staff and facilities...definitely a great stay in central Wellington close to all amenities....

Great 👌 people atmosphere of enthusiasm and humour

Nice fast check in. As Hilton gold room was upgraded to nice big room. Good central location near shopping and tram. Old building but beautiful renovation done.

Excellent service and room. The staff are truly warm and friendly and made my first visit to Wellington a great one with suggestions for places to visit after my workday was over.

Friendly staff, beautiful, clean and spacious rooms and central to all amenities. Really enjoyed our stay.

Great location, good services & friendly staffs:-) But Internet isn't so good; abit noisy @level6 from the street & inside from drainage upstairs specially during the night time.

Usual room, but the most comfortable bed ever! Great location in the heart of town, but quiet too

Awesome location, easy to get to a huge number of local attractions. Lovely staff and comfortable. Highly recommended if you would like to be able to just walk around and enjoy the local attractions.

Went for pre-dinner drinks, followed by dinner. Excellent service, fabulous food and a good wine selection! Small, but purrrfectly formed ... definitely competition for the best little restaurants in Welly !!

Lovely hotel, friendly staff, comfortable bed, nice and quiet and great breakfast

Perfect as one would expect from Hilton / DT properties, just a nice stay from beginning to end.

Lovely room ..lovely staff... delicious cocktails..and breakfast 😋😋😍

Typically Hilton quality, but with a character of it's own due to the building and its location. Good restaurant. Worth the higher prices if you can afford it.

Gorgeous rooms. Lovely atmosphere. The express lunch only $35 is delicious! Staff very polite & friendly.

Room was ok, if a bit dated, but soundproofing was very poor, and room was on a very noisy street; I am a heavy sleeper, but was woken several times during night by what sounded like incredibly noisy garbage collection.

Beautiful hotel, spacious room and fabulous restaurant. The only issue, a minor one, is arriving in the rain and the valet drop off is out in the street.

One of the newest hotels in Wellington, good location if you want to be in the city, rooms are well appointed and comfy. Only down side is the horde of smokers at the benches at the front door in the morning.

Was a nice room, friendly service, reasonable price. I asked for slippers though and never got them - finer details but still 😂

Beautiful hotel, very professional staff and the most amazing bed I've slept in for a long time.

Very clean & tidy, so central to all amenities and the staff were so friendly and very helpful. Definitely will be going back there again and their complimentary biscuits is to die for.

Great hotel and excellent service with really friendly and helpful staff. The location is superb. I will stay again!

Pretty good. Great fit out. Not quite all the amenities I would have expected. Nice and central. Restaurant is french-indian which didn't appeal.

Great location, but can't believe that in this day and age they want us to make a surcharge payment for Wifi. Plenty of other options for next time.

Great place to stay, exceptional service, close to shops, thank you

Some places just have a good feel about them and this is one of those. And that is not easy to achieve in a city hotel. Great buffet breakfast too.

Amazing service at both the hotel and restaurant. Very quiet and central to everything. I have already recommended this hotel to others and will be staying again on my next visit to Wellington.

Great service, happy to see guests, great room service, invite to ask for and bath item you may have forgot ,excellent clean rooms. No down side

Clean, friendly staff. Very happy with our room and stay.

An absolutely wonderful hotel to stay. Centrally located in the CBd . Old world high ceilings. Great beds,helpful staff. Highly recommend

We thoroughly enjoyed our stay and will book again.

Excellent location , friendly staff ,well laid out Rooms , truly appreciate the warmth and hospitality of each Staff Member🙏The Fusion Food is very nicely presented and tasteful, enjoying our stay , the beds are so very 💤comfortable, the Carefully selected Paintings , are a treat to the eyes , the one behind the Bar Counter , is Mesmerizing, Blessings , A great friendly , Warm place &(truly A Home Away from Home 🇮🇳)keep up the Hospitality and Service,

Very noisy door slams and bottle collections upto and before 12 midnight, and after 4am could be heard from our room on 1st floor.... Nice hotel, shame about noisy doors!

Fantastic hotel, great service, brilliant location and lovely staff

Brand new hotel with brand new rooms and very friendly staff. Good location, next to the wharf. Recommend for short stays and business trips in Wellington.

Double tree by Hilton is one of the best managed hotels in the world with very friendly and helpful people

Loved staying here! The staff were all so lovely, room was amazing and great location.

The place was clean. Breakfast was yum😀 and great service at the reception !!

good place to stay, could do with a pool. breakfast was ok, rooms clean and tidy.

It was very clean and the whole hotel smelt lovely. The staff's customer service was exceptional.

A very good place to stay. Close to shops, within the city centre.

Great hotel, lovely rooms, great food and excellent service

Comfortable accommodation.Bus stop and supermarket at door step. Staff are friendly.

Hotel was in a good location and modern but the gym is tiny! 3 machines and some free weights

Staff incredibly helpful and friendly. Bed was soo comfortable and deluxe king room really pristine.

Very professional and easy check-in. Rooms are immaculate. Awesome shower for a hangover! Location ideal.

Terrific location and the cafe Buenos Aires was truly outstanding.

Want to visit and stay again in this , friendly , well located , Hotel , miss the hospitality of the entire team , blessings to all ,stay safe , take care , God bless 🕉🇮🇳

Wonderful, friendly, professional service, with all the Hilton staff going the extra mile to make our stay one to remember. Thank you. 👍

Very nice, very quiet stay. The restaurant is amazing, a fusion of modern mixed with a tandor.

Great hotel, everything is brand new with good quality. Loved the free cookies so much.

Quiet and dark, all thats required of a hotel! Oh, and the restaurant food was pretty good!

Great meal well cooked and seasoned. Attentive service. Only one blemish in that the service was slow because that had a number of walk ins and were not fully staffed

Good service, comfortable rooms and great location

Loved the service, location, the room everything

Great location, pleasant restaurant, relaxing hotel, with art deck, helpful staff and safe area.

Great bar, lovely rooms!

Highly recommended. Great customer service, beautiful food. Had a lovely evening meal there!

Enjoyable stay comfy bed

Great location right in the centre of Wellington. If you are driving to the hotel make sure you know where you are going. Staff very good helpful.

Really stylish hotel rooms. The service was excellent. It was good value for money

Great place to stay. Nice clean rooms great food

Cosy, friendly and professional home away from home, in the heart of Lambton Quay. Breakfast setting is welcoming every morning☕🍳

Pleasant check-in, nice clean and spacious accommodation.

Delicious food, great chefs, great ambience and wonderful service. Really like the restaurant, will definitely go back.

Comfy bed, great breakfast and lovely staff

The food was amazing. Loved every minute of it. The staff were very helpful.

Small hotel, nice big apartment at floor 8. Personal service.

Great hotel with super service. Our room was superb.

Good location, great service and very new and well equipped rooms.

Great location and good service round the clock. Will use them again.

Nice room and tasty breakfast

Under the bed hadn't seen a hoover in a while breakfast was good

Best place to stay in Wellington.

just a great place to stay. a great bit if class within the hustle and bustle.

Really comfortable room, warm staffs, strategic location. Highly satisfied.

Shower made for tall people, enough said.

Friendly staff, great location, loved the cookie

Service, rooms, food all 5 star.

Really love the place. Location. Room. Service. Design. Comfy. You name it.

Best hotel in Wellington city with awesome customer service! Highly recommended.

Beautiful hotel, lovely breakfast

Awesome stay - very comfortable and friendly staff

Lovely upgraded rooms and very friendly staff

Good experience had in the restaurant. Drinks we good and food was amazing.

Really great inner city hotel. Highly recommend the Bar

Best place to stay in Wellington

Lovely relaxed environment friendly helpful staff, great food and excellent coffee.

Recently redone, very nice accommodations. High ceilings and large bathrooms.

Lovely room and great bed and ambience of room

Nice location in the CBD. Great staff. Will stay again.

Beautiful new hotel. Will use this as my go to to stay in Wellington

Very nice hotel but nasty cheap plumbing fittings

A magic meal. Dined here with another couple all were extremely pleased with meals, service and environment we will be back soon

Good hotel in great location. Limited amenities.

Great place to stay.bit of street noise though

Nice rooms, friendly staff, easy check-in process

Loved this place. Amazing food and attractive menu, must try.

Its a great hotel, centre of Wellington, friendly staff

Good area. Rooms were comfortable.

Nice place to stay Lots of Parking good Shopping

Restored building offered something different from the norm. Staff was friendly and helpful.

Nice, comfy bed but cleaning wasnt greatest

Lovely room, good food, good staff.

Lovely coffee and cheapest in Wellington $3/cup.

Very happy friendly staff beautiful rooms

Very clean and well presented.not value the price

Great room, great staff, great stay!

Always been a pleasure to stay there

Modern rooms, central location and great service

Excellent accommodations. Great staff.

Heritage hotel and well located in centre of city accessible to all the important places in the city

Very modern rooms, friendly staff.

Was comfortable and the staff were excellent and very helpful.

Great hotel and staff

Comfy bed, fantastic location, would certainly stay again.

Small changes not for the better. Staff still great and very professional

great location. cable car entrance ten meters

Very nice food in this trendy setting. Will visit again

Beautiful room, amazing night. Beautiful

Warm, clean and quiet. Great position.

郭.

Good teabags and jam. free cookie

Central city, conveniently situated, very quiet, excellent staff.

Lovely relaxed environment friendly helpful staff, great food and excellent coffee.

Fantastic staff great rooms

Lovely & Clean with great staff!

Lovely coffee and cheapest in Wellington $3/cup.

Very nice food in this trendy setting. Will visit again

Great room, service, and location

Beautiful new hotel. Will use this as my go to to stay in Wellington

Great central location in the city!

Good hotel in great location. Limited amenities.

Nice hotel, great service

New, clean, specious room Great location

Amazing hotel with great service

Superb rooms. Great sevice

Great staff very helpful

Awesome place to stay.

Great facilities & service centrally located

Lovely & Clean with great staff!

Great hotel centrally located.

Convenient location. Nice rooms

I highly recommend this place.

Who knew this was here? Chic little bar looking out over central Wellington

Speechless a dining experience everyone should experience.

Great location. New. Excellent service.

Very good place. Expensive Parking though

Quite good, but a bit old fashioned

Very nice & well located.

Nice new hotel in a great location

great location and fit out

Clean. New. Great location and great service.

Great service, excellent food

Nice & comfortable

Great hotel in a nice location

Great central location in the city!

Great service and clean environment

Oh my goodness luxury. Spoil yourself

Lovely.

Nice meal

Personally disappointed there was no Gideons Bible.

Pricey, but nice.

Lovely hotel!

V. Good

great will visit this month.

Beautiful new hotel

Great location in Wellington CBD

Nice gins

Great place to stay in Wellington

Great new find

Excellent room

Very comfortable

Great food

Can't fault this place 😊

Great hotel

Great location.

Good service

Awesome experience..

Nice place! 👍

Good service.

Delicious food

Nice

Absolutely perfect

Average

이.

(Translated) It is a very good location for sightseeing and the restaurant course dishes were very good. I was happy to be able to eat comfortably with my family at the end of the year. (Original) 관광하기에 참 좋은 위치이며 레스토랑코스요리가 참 좋았습니다. 연말가족들과 편안하게 먹을수 있어서 기뻤습니다.

(Translated) Very nice hotel in a great location. The room was very large and tastefully decorated. Wifi, safe, coffee maker, etc. are available in the room. The staff are very friendly. At breakfast there is a good variety of food. (Original) Sehr schönes Hotel in toller Lage. Das Zimmer war sehr groß und geschmackvoll eingerichtet. Wifi, Safe, Kaffeemaschine usw. sind im Zimmer vorhanden. Die Mitarbeiter sind sehr freundlich. Beim Frühstück gibt es eine gute Auswahl an Speisen.

(Translated) It was nice to walk around in the middle of the city. The only disappointment was that the hotel lobby was so small that there was no suitable place to sit. (Original) 시티 한복판에 있어서 돌아다니기 좋았어요 아쉬웠던거는 호텔로비가 너무 작아서 앉아있을곳이 적당하지 않았다는점..

(Translated) The people at the reception are extremely friendly from your arrival, the hotel is in the center of the CBD, very nice, small but has everything. Very accessible staff. The bathroom of the super nice room, the very comfortable beds and the super comfort pillows. All perfect. (Original) Las personas de recepción son sumamente amables desde tu llegada, el hotel esta en el centro del CBD, muy bonito, pequeño pero tiene todo. Personal muy accesible. El baño del cuarto súper nice, las camas muy cómodas y las almohadas súper confort. Todo perfecto.

청.

(Translated) The location is very good but the room was a bit small. You can have a drink with two Diamond Vouchers. The swinging bed seems to be characteristic of the New Zealand Hilton family. (Original) 위치는 매우 좋은데 방이 좀 좁았다. 다이아몬드 바우처 2장으로 음료를 시킬 수 있다. 침대가 흔들리는(트윈)건 뉴질랜드 힐튼 계열의 특징인듯하다.

(Translated) Very satisfied, courteous service, courteous. The parking fee is $45, which is expensive but convenient, and the nearby hotel costs $35-$40. The location is very good, opposite the small train. Breakfast $25 is acceptable. It is best not to drive here, there are many single-line routes. (Original) 很满意，服务周到，有礼貌。停车费$45，价格贵，但是方便，附近酒店也要$35-$40。地点很好，对面可座小火车。早饭$25可以接受。来这最好别开车，单行线路多。

(Translated) Great hotel all very well, only the Wi-Fi is like in the Middle Ages (Original) Tolles Hotel alles ganz gut nur das W-Lan ist wie im Mittelalter

(Translated) The food is good and the products are surprising. (Original) 食物不錯，出品令人有驚喜。

(Translated) Ideal location in the heart of the city with a very professional staff alone reproach breakfast always the same but very diverse s (Original) Situation idéale au coeur de la ville avec un personnel très professionnel seul reproche petit déjeuner toujours identiques mais très diversifié s

(Translated) Close to the city center, there are many restaurants nearby, the price is very high, highly recommended. (Original) 靠近市中心，附近餐厅也很多，性价比非常高，强烈推荐。