Reviews of AES: Auckland Heat Pump & Air Conditioning Experts. (HVAC Contractor) in Auckland (Auckland).

AES: Auckland Heat Pump & Air Conditioning Experts

232 Reviews

89 Comments

AES: Auckland Heat Pump & Air Conditioning Experts

HVAC contractor

Heating contractor

Air conditioning contractor

HVAC contractor

218 Marua Road, Mount Wellington, Auckland 1051, New Zealand

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Description Map Open Hours Reviews Contact Photos

Description

Information of AES: Auckland Heat Pump & Air Conditioning Experts, HVAC contractor in Auckland (Auckland)

Here you can see the location, open hours, popular times, contact, photos and real reviews done by the users.

This place has good reviews, this means that they treat their customers well and you’ll feel great with their services, recommended 100%!

Map

Open hours of AES: Auckland Heat Pump & Air Conditioning Experts

Monday

7 a.m.–7 p.m.

Tuesday

7 a.m.–7 p.m.

Wednesday

7 a.m.–7 p.m.

Thursday

7 a.m.–7 p.m.

Friday

7 a.m.–7 p.m.

Saturday

7 a.m.–7 p.m.

Sunday

7 a.m.–7 p.m.

Reviews of AES: Auckland Heat Pump & Air Conditioning Experts

S. D.

We recently got 3 heat pumps at our property and wanted to share our experience with this awesome team at Auckland Energy solutions. Right from the stage of site visit for a quote to the installation, we were really impressed with the work ethic, politeness of the people involved. Their customer service team is also awesome and prompt. We strongly recommend this team for any heat pump related business(I understand they are into other areas as well) Thank you again team Auckland Energy Solutions.

L. S.

After receiving five, very competitive ducted system quotes, I'm so glad we chose and went ahead with AES. These fine men were professional, kind, polite and tidy from start to finish. The day commenced at 0800H with a walk-through of the fitting process and their team work and communication with us was completely on point throughout. The boys also gave us a quick yet thorough tutorial of the LCD panel and its features. Thank you Steven, Jordan, Onkar, Lewis and Javed for your stellar work! I absolutely recommend the AES team for your ducted system needs. Our house doesn't feel like a furnace anymore. God bless! :-)

A. R.

AES were the most economical heat pump providers of 3 quotes we received. They were actually $500 cheaper and the Mitsubishi heat pump came with wifi. The sales guy was really thoughtful when it came to the placement inside the house, as well as the placement of the outside unit. The installation was professionally executed and we are really happy with the workmanship and customer service we received. Would highly recommend.

Bloody great team. Ken gave us excellent advice on the right setup for our house, and we ended up choosing a ducted Daikin for upstairs and a high-wall for downstairs. It was a big job, but the AES crew rocked up and did it all in a single day. Six vents upstairs, lots of crawling around in fibreglass insulation, careful placement of the vents exactly where we asked, and finally the wifi unit for remote control. I didn’t envy the guys working in the roof on a hot day, but they got the job done without complaint. The outdoor units also ended up in the best possible place, downstairs out of the way on our concrete pad. All installed very tidily with no damage or issues. Highly recommend the AES team 👍🏽

C. B.

Wonderful, professional company to deal with. The whole team was exceptional to deal with: from the sales consultant to the installation team. The ducted system has made a big difference to the comfort in our home and I can highly recommend both the company and the product. If you are considering a ducted heating/cooling system, definitely give these guys a call.

J. S.

AES has been a pleasure to deal with. Offering cost effective solutions for a multi room home. Totally professional and knowledgeable in their field. Installing a ducted heat pump is one of the 4 top choices for a quality home. #1:Heating and cooling, #2:Great insulation, #3: Proper wet and cooking areas moisture extraction, #4: Modern and functional baths/toilets and kitchens. Thank you!

M. M.

Thank you AES for installing a Fujitsu Heat Pump for us. You made the whole process simple and stress free. You arrived on time and managed to schedule an install faster than other companies can schedule a quote visit. The install is excellent and super clean. You communicated everything you needed to do. The install was so quick that I didnt get to spend half a day away from work! Thanks again for a job well done!

B. W.

Can't fault these guys. Everything happened according to schedule and with great communication. Superb install team who pleasantly and efficiently completed the job. Even cleaned up! Great product and a very competitive price. Highly recommend

F. W.

Awesome customer service from top to bottom, and the install boys were awesome to deal with. Really nice job and super satisfied. Frankie

D. L.

easy booking procedure and technician was pleasant and did a good job. Only negative is that he was about 20 min late arriving

A. N.

AES managed to install the heat pump 3 days earlier than originally confirmed which was great. The installation was smooth, done by a friendly team. I had arranged for a site visit before the quote. It however was cancelled at the last minute. I underestimated the additional piping that was required and therefore was unpleasantly surprised when the invoice total far exceeded the quote. (I knew additional piping incurred a extra cost per meter). I therefore suggest a site visit is a must in order to receive an accurate quote. Overall I am very happy with the new pump. Thank you.

S. P.

The team did a fantastic job installing two heat pumps in my lounge and dining areas. Tidy install, very professional and great service!

Super happy with service received - the initial phone call, to the first visit was only a few days inbetween. Install happened not long after. Very informative, great prices compared to others. Gave me the best options for my difficult house! Installers were on time, super friendly, polite and quality workmanship. Would definitely recommend AES. Thanks Ken and team 🙂

B. B.

There are quite a few things I noted about dealing with AES: 1) They were very responsive to my contact and responded very quickly and efficiently. 2) The installation was really hassle-free, took the amount of time they said it would and the installer cleaned up after himself. 3) AES was very competitively priced and best of all they are local, and I wanted to support a local company. Overall a great job.

D. D.

*My God, AES, Ifraz Abdul's boys (...he has 2 Teams) worked like Trojins to install my Air Conditioning and Ducted System. Started at 0730am, finished at 0730pm....12 hour day...unbelievable. PROFESSIONAL *They were Professional, knew what they were doing. Their English was of a high standard. *Turned up on time...took such short breaks...Mmm had to remind them to have a cuppa and eat. *Polite and respectful...put down ground sheets and politely went about their business...it was seamless and they worked in harmony each new what was expected of him. *Cleaned up after themselves (plastic/cardboard and debris removed) *Vacuumed areas they worked in. COST *As for the cost...they are not the cheapest but but that was because I went for the Mitsubishi brand ($8700). The Fijitu ($7200) is popular and cheaper ...both long lasting, but my research indicated...pay a bit more and expect it'll be more durable and efficient and last longer...and ***MORE COMPETITIVE THAN OTHER QUOTES*** and my wife preferred it based on her research. *The sound for condenser was low (low db)..it sits outside....in any case we could not hear it in the living areas and rooms. *ps the boys put back the Insulation (pink batts) after installing the extractor in canopy of ceiling. *Would I use AES again? Answer YES.... *Why such a high rating? AES deserve it.... I don't often respond to surveys and requests for review...but I am a 'satisfied customer' that chap Afraz patiently sat down with us and discussed various options and made recommendations to suit our needs.... *oh and by the way ...not pushy like other reps....and this chap has worked in this area himself doing insulation.. he has Teams....3 vans turned up... electrician, the Technicians . installers, and the chap that specializes in the condenser...they are not there at the same time, but you can expect to see at least 4 ppl on site at any one time. Dyer (Public Servant), Avondale, Ak,

d. r.

Great service this morning. Quick and efficient from Onkar despite being in lockdown. Glad we went with AES.

H. T.

We have no hesitation in recommending AES to anyone looking for a quiet, effective ducted air-conditioning system. The installation team were great, and even vacuumed up as they went. The system is very easy to use, and quickly responds to commands. Very happy customers here!

A. S.

Very impressed with the service we received from AES. Fast and efficient team. They got our ducting system up and running in no time and made it look super easy when it wasn't . Very careful around the house and they listened to what we had to say eg where we wanted the ducts, outdoor unit etc. So impressed with your team Ken. Before deciding to go with AES, we had done heaps of research and got quotations from a few companies. I am happy that we went with you guys as i believe that we got the best price and the best experience. Excellent customer service. Five star rating from us all the way :) .Thanks again Ken and the team @AES

Highly recommend AES. Excellent service, from the initial consultation right through to the install and after-sale service. Easy to deal with and offered sound advice.

C. T.

I have been very impressed with the business dealings I have had with AES. Cost of my product was unbeatable. The installation carried out well and efficiently. However the older of the two installers asked on arrival if he could heat his food up in our microwave which I personally think is a bit unprofessional and then proceeded to work in my lounge floor showing major bum crack. If it had been a building site among other men it would have been ok but this was in my home with my daughters around.

A. S.

We had AES done our duckted system in four rooms and high wall done on a large lounge on 10/12/19. We are pleased that we used AES because of professionalism by the team of installers and the management. The pricing by Ken (owner himself) very impressive and beat all other competitors that I approached. Ken's calculation was spot on and recommended the most appropriate unit that will work with ease. totally satisfied. Thank you AES team, our home is nice and cool this summer.

U. S.

It was a pleasure to deal with Ken and his team for the high wall and ducted heat pump quote and installation. Ken was informative and provided guidance towards the system. The price was reasonable and the communication from the office was great. His installation team were diligent, cooperative, conscious of the aesthetic of the house and carried out an amazing job.

L. M.

I had a great experience with this company. They kept me informed from the beginning and sent me reminders. The service was really awesome by the installers who were friendly and courteous. The product installed looks great. Finally i can enjoy a warm lounge in winter without paying a huge electricity bill. will highly recommend this company

Very Good Sales advisement, but anyway they did what i have asked them for, even installation was a bit tricky, they made it possible. Sales is Perfect! Price is reasonable for the high quality. Installation was done professionally and carefully. Very Good Installation team. Thank you!

R. R.

Highly recommended!!! Look no further in regards to price, service and product. When looking at products or services I usually read reviews from previous customers to help make a decision on who to use. Especially when it came to installing a ducted heating system and 2 x heat pumps in 1 location it was vital I did some research on who I chose. Im happy to say that AES met and went beyond expectation. The job was completely in a timely and professional manner. Communication was very clear and when I wasn't sure about something in the quote they were always happy to answer my call and discuss. We have had the ducted system and heat pumps for almost a month and have had no problems. Product warranties were explained and COC certificate received as promised. Staff were helpful and friendly. Worth the time to do your own research or see the many happy customers they have as a testimony to how much they value and take pride in their work.

J. A.

A good price and good service in the end, but make sure you INSIST the installer comes out to your house to see the exact location of the heatpump, before you agree to install it. I asked for them to come out, as it was a difficult position, at least twice and was told that wasn't necessary as I had a quote already from a different company. Well when they came out, they informed me they couldn't install it as planned. Required another day off work and numerous options before I agreed to the uglyplastic casings inside my kitchen, as the only suitable option. They needed to upgrade me to newer model to fit the space and charged me the same as older model.

J. H.

Wow! these guys are awesome. Professional and lovely to deal with. There was a slight hiccup with installation, but Ken was on the phone straight away and had the issue resolved in no time. Outstanding customer service! I would not hesitate to use AES again and have already recommended them to a work colleague.

G. K.

Got a competitive quote and the installation team was very methodical, professional, courteous and finished the job perfectly without any wastage of time. They left the place clean and tidy. We are quite happy with the professional capacity of the entire sales, administrative and installation team. All the best to them.

S. A.

I had my heat pump installed with AES. Very happy with the service I recieved from day 1. As I didn't have have much knowledge about heat pumps the technican that came out for a quote took out his time to explain to me the details and what pumps will be best suited for my house which I really appreciated. Installation was quick as well.

A. L.

AES were great from the initial contact right through to the efficient and immediate installation of our unit. The house is warm and the follow up contact has also been appreciated. Recommend supporting our local business. Thanks Ken and the Team.

M. W.

After an initial delay in responding to my request for a quote prior to lockdown, AES was very responsive and helpful. We managed to organise the job with a few photos and measurements. They provided all the necessary documentation after installation.

J. S.

From quote to installation the service from AES was quick, friendly and efficient. There was good communication and appointments kept. We were impressed and are very satisfied with the service and the product.

T. N.

We found this company to be very easy to deal with. Awesome customer service from Amrit & Hafiz. Great communication, they made the installation seem easy simple & quick... both are well mannered and polite.

r. f.

Awesome service. The company is very organised in terms of sending quotations, good communication, and sending regular updates about the schedule. Also, the workers are friendly, and knows what they are doing. Two-thumbs up and highly recommended. Well deserved kudos!

F. S.

I’m so happy I decided to call AES regarding a Heat pump. There are so many places on the internet but I really wanted someone local and that was really important to me as we were in Covid lockdown. I expected due to the current situation I would have to wait for a while and was ok with that. I phoned and spoke to Ken who was so professional and ready to help as much as he could at the time. As soon as we got to level 2 I was booked in and Installation complete by the end of the week. Communication 100% service 100%. Thanks Ken, Taylah and the guys who did the instillation the quality is superb, you all delivered and as a result have a very happy warm customer. Highly recommend you business.

C. M.

I was very happy with the heat pump installed by AES solutions the men were efficient and thrower and listened to our request re installation I was impressed with the workmanship . I would recommend your company to anyone wishing to install a heat pump .

R. C.

We enquired about installing a heat pump, I must admit from the very start to the end - the service was absolutely professional and amazing. The installers and electricians that came, were on time as confirmed prior. From arriving, conversating while working was completed with great service and professionalism! I would reccomend AES based on price, service and punctual! Definitely will be recommended AES team!

A. F.

I would highly recommend their services. I was able to get a quote very quickly after my enquiry. Their communication was fantastic. Always keeping in touch and updating me. I got an appointment within two days of my initial contact with them. I will definitely use their services in the future. Highly recommended

P. H.

Thanks for a great experience great product and customer service. Ken was brilliant on advice and what heat pump was required for house with a great price. His team came and installed very professionaly we couldn't be happier cool in summer warm in winter.Thanks Ken and the team at AES Heat Pumps I highly recommend 😃 Paul H

C. S.

Awesome customer service from Amrit & Hafiz. Great communication, installation seemed easy simple & quick... both are well mannered & very polite didn't disturb me much & gave me a rundown on how to operate heat pump &most of all took away the rubbish and even offered to vaccum for me. Awesome guys......

We would be very happy to recommend Auckland Energy Solutions Ltd. west Auckland, to anyone requiring any electrical or heat pump installation with fantastic friendly and efficient service and a very competitive price. We had 2 Daiken E3 pumps installed as recommended by the NZ Asthma Society as Mrs Charlton suffers from chronic Asthma and COPD very debilitating. We picked AES Ltd as they were local. Their expert came on tues. told us what we needed and the locations, he then presented a very competitive quote for a fixed price. On Wednesday we accepted quote, and to our surprise both units were installed on Thursday and up and running. The tradesmen installers were friendly, knew what they were doing and very tidy a pleasure to have them in house. After they had done thier instal the registered electrician came and wired up the pumps and fitted circuit breakers to our switch board. Big test and then showed us basic operating protocol. We would like to thank all the AES staff for their dedication to their customers and their work ethics. Mr Arthur C. Charlton West Auckland.

AES recently installed an additional two A/C units for our home. They were very competitively priced and efficient to deal with. AES provided complimentary upgraded units to those quoted, the additional Wi-Fi controllers were very much appreciated. The installation team were efficient and tidy. Would definitely recommend AES.

Z. T. L.

Clear communication, job was done on time and as arranged, no hassle and would prefer to use or refer AES. This is quite a competitive market, several heat pump installers floating around and got at least 3 quotes, glad I made the right choice and the deal was priced well above the rest and for a good brand with warranty.

M. c.

A+ - Communication excellent, Installers professional. Great product. Installation happened when they said it would, I had the 5.4 Fujitsu installed . I would highly recommend AES.

S. J.

Exceptional service and installation very professional and well done. Very happy with our purchase and would recommend AES to anyone looking at getting a Heat Pump.

K. K.

Excellent team who bent over backwards to keep our interest in pursuing this project. Although with COVID-19 our ability to go the full distance changed the team worked with my husband and I on finding an adequate solution. I can now sit in my lovely warm lounge to work from home. Thank you Ken, Taylah and all the team at AES.

Big thank you to Taylah for her quick response, help and knowledge of heat pumps. Veeraj and Amrit highly recommend these two, they did an amazing job of installing of our heat pump. Discussed different options and did a superb clean up afterwards..thanks guys!

B. A.

We just had a Fujitsu ducted heat pump installed in our house by Ken and his team at AES. Excellent service from start to finish we couldnt be happier with the result.

C. G.

Excellent service from the first phone call. Quoted over the phone based on a standard installation with stated amounts for extra piping and electrical so easy to get a fairly accurate estimate without having to meet them onsite This was a big advantage as the two properties they intalled at are rentals some way from.where I live. Intallers turned up at stated time , were pleasant, efficient and tidy. Would highly recommend. Clem Guildford.

E. S.

I am very pleased to say from first contact with Arun through to the installation of the heatpump that everything was explained politely and considerately. Amrit and Sagar were efficient and tidy. I recommend AES.

H. W. w. S.

Good competitive pricing, and fantastic service, (so far). Once we pushed go, the heat pump was installed within 3 days.

s. L.

Excellent job! From the quote full of professional advice, to the installation team who were on time and great to deal with. I am very confident to refer my family and friends to this business.

B. G.

Great service, awesome price. Very helpful and straight forward. Installation was done with no fuss, great workmanship and everything left clean and tidy.

M. “. K.

Just had AES to help us upgrade heat pump at our lounge and I totally recommend them! Great communication and service!

T. a. M. K.

We were really pleased with Javeed and the team that installed our new heating system. The system has been working well. Thanks lads Tess & Michael

Initially installed the incorrect heat pump, however were prompt in admitting issue and rectifying. Reasonable price and competent installers

J. Z.

The team did very good job with efficiency. Affordable with high quality, by adding additional pipes to make outside look tidy, highly recommend.

K. v. R.

They showed up as promised, tidy install, switched on staff, very good value for money. Happy to recommend them

R. P.

A great deal of grab one for a heat pump to be installed and the two installers were so helpful. They were careful around the house, even though it was raining.

K. K.

I really must say,I am so impressed with this company. They have done an awesome job, it was a difficult placement of the outside unit. A very professional job, and I highly recommend them. Thank you

B. S.

Brilliant service and value for money. Very impressed with the turn around time, recommendation of best solution and friendly/professional staff. Would highly recommend A+++++