Reviews of Heat Pump Guys. (HVAC Contractor) in Auckland (Auckland).

Heat Pump Guys

34 Reviews

20 Comments

HVAC contractor

Air conditioning contractor

78C Porana Road, Hillcrest, Auckland 0740, New Zealand

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Description Map Open Hours Reviews Contact Photos

Description

Information of Heat Pump Guys, HVAC contractor in Auckland (Auckland)

Here you can see the location, open hours, popular times, contact, photos and real reviews done by the users.

This place has a low rate, this doesn’t mean that they offer a bad service or don’t treat their customers well. You should take into account that in almost all cases people only give reviews when they are angry with a service, and not when they are happy about it.

Map

Open hours of Heat Pump Guys

Sunday

Closed

Monday

8am–5pm

Tuesday

8am–5pm

Wednesday

8am–5pm

Thursday

8am–5pm

Friday

8am–5pm

Saturday

Closed

Reviews of Heat Pump Guys

These Guys were amazing, especially John, he came and fixed our Heat Pump quickly and was very friendly and respectful. They are very affordable for the quality of work they deliver. Couldn't be happier. Thanx Guys!

Heat Pump Guys were absolutely incredible. After having getting a dreadful experience waiting for a heat pump from another company and waiting for 7 weeks, Thomas and his team came to the rescue and had a heat pump installed in a very timely manner. Not only that the communication was amazing all the way through. I highly recommend Heat Pump Guys!

Daikin Zena Vogue Highwall, black with build in WIFI, installed. Ordered via Heat Pump Guys 2020-Aug * CONSULTATION PROCESS ; efficient, friendly, knowledgeable, 3 options of different units with prices varied between 2.5 - 4.4K for a 5kW .☑️ * THE UNIT; I choose a 5 1/2 Star rated Daikin Zena black model with the latest Hepa filtration and Virus filters. * THE INSTALLATION; excellent, the guys were efficient and really helpful. As for the installation process 10/10. They also clean up afterwards. It took them nearly 7 hours as the install was tricky due to the layout of my apartment. However they were excellent in discussion options, explaining and drawing on their phone pictures to explain in more detail.😀 *AFTER SALE HELP; Disappointed when I needed help to get the build in WIFI function to work, I was told to call DIAKIN for help as they do not support help in this case. Hmm😟. You sell but then not support questions and get me to phone the manufacturer? Daikin service team were great and got me up and running within 20 minutes, something I would have expected the 'Heat Pump Guys' would have done. VERDICT; Come on, 'customer to the core', don't drop the ball once the sale is completed!

So happy they solved the issue with our heat pump! It was installed by another company some years ago. Heat Pump Guys supplied a really thorough technician who checked everything and he definitely knew his stuff. He was prompt and considerate. Heat Pump now working brilliantly.

We asked Heat Pump guys to install a split system in our unit. It was a new build and as such it was important to us to maintain a high quality finish. As it turns out, this was to be very difficult install, but the team went above and beyond to make it happen. From the Sales Team, to Admin, to Install Crew everybody was super engaged and focused on meeting the customer expectation. The team nailed it, the result looks great and functions perfectly. Thanks Heat Pump Guys, would 100% recommend.

Awesome service. Best in Auckland

Thanks Thomas for getting in touch and hearing our frustrations. The resolution was responsive and great. Thanks again.

Samantha was excellent. She is professional, reliable, knowledgeable and punctual. When I discussed heating with her, Samantha immediately understood what we required and offered us an ideal solution.

Thomas was great - assessed and proposed a major ducted home system that fixed a cheap / ineffective prior one. The installed unit works great, rooms are even temperature and it does exactly what he said it would. Installation was great, Ali and Sadaam were friendly and worked well into the evening to make sure it was done on the date they allocated. 5 stars!

Would thoroughly recommend the team at Heat Pump Guys. Easy to get in contact with, and super friendly and professional. "Rob came to measure & quote, and the team who installed were friendly, punctual and left the space pristine. Even though our installation was quite tricky they were positive and worked hard to get it done. Thanks Heat Pump Guys!

Great service and clean of our three heat pumps. The response to my initial enquiry was answered really quickly and they were able to work around the needs and hours of my business. Dean did a great, no-fuss job and the price was reasonable too.

I highly recommend Heat Pump Guys in Auckland and will use them next time. I was impressed with Thomas's heat pump knowledge which was far superior to the other three suppliers who quoted. Their quote was competitive and installation was prompt and professional. August 2018.

Excellent service from first enquiry, site visit through to the installation. Very prompt, on time, tidy and professional. We're very impressed with the Heat Pump Guys and love our new heatpump!

Thanks Heaps Thomas, from the quote to completion you and your team have been great. Dad was wrapt with his xmas Prezzie, now the snow wont melt so quick. Highly recommend your services. Stuart Matheson