Reviews of AA Insurance Customer Service Centre - Auckland North. (Insurance Broker) in Auckland (Auckland).

AA Insurance Customer Service Centre - Auckland North

162 Reviews

66 Comments

Insurance broker

Insurance agency

144A Target Road, Wairau Valley, Auckland 0627, New Zealand

Description

Information of AA Insurance Customer Service Centre - Auckland North, Insurance broker in Auckland (Auckland)

Here you can see the location, open hours, popular times, contact, photos and real reviews done by the users.

This place has good reviews, this means that they treat their customers well and you’ll feel great with their services, recommended 100%!

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Open hours of AA Insurance Customer Service Centre - Auckland North

Reviews of AA Insurance Customer Service Centre - Auckland North

S.

All staff members were so helpful and kind, especially being so close to Christmas. Very patient with me and my situation. Really great experience here, I look forward to being in touch early next year. Thank you team!

F. M.

Great service, super friendly. Gave me the real talk of when I'd get my car back (christmas delays) which I appreciated. Taxi me home which I'm grateful for. 5+* for me with the target road team.

S. S.

Quick, easy, and professional service. Great value for money for insurance when things go wrong. Call centre is very attendant and will go the extra mile to solve your issue.

A. M.

Good service but took 13 weeks to order parts, an extra week to to install. Delays are understandable but communication was poor, I had to follow up multiple times there was no initiative on their end to keep the customer updated.

j. b.

Great company, based here in NZ, Cant recommend enough. Great team that also know how to have a laugh when getting the job done efficiently. Thanks guys

E. W.

people there a joy very helpful one lady went out of her way for me no stress it was a pleasure

F. M.

Great service! Super happy to be with AA. Always helpful when needed.

R. C.

Kate and her colleagues were simply amazing. They were informative and friendly. Made the entire process stress-free. Thank you team.

N. D.

Great stuff. Brought the car in for some panelbeating work. Was done within a couple of days, good workmanship, nothing to complain about. Plus they gave me a courtesy rental even though it wasn't included in my policy. Nice.

E. K.

Had the worse day when I went in to take my car and came out with happy tears as the team made me feel so good. They listened and helped me through a rough time. Grateful for their service and continuous care. Cannot recommend them highly. Thank you so much for looking after us x Car looks new! You made a terrible experience seem so painless and bearable. Even got a gift when I feel I should be raining you all with gifts! Thank you! #A061649946

B. C.

Fantastic, friendly, easy to deal with. Highly recommend to everybody.

D. E.

Good service, can't fault them on anything even tho my car repair had a few issues but that is more to do with the repairer and stock etc

R. A.

This is a service center, not an insurance selling shop. Damaged vehicles are brought in here and then a relationship manager takes care of things from there. The staff are very helpful and nice. The waiting area is good and there is always someone present there. The overall service is timely. The people keep customers informed at all times about the pending vehicle and its completion date. A courtesy taxi service is also provided for a pick up and drop off. Very highly recommended.

K. G.

The best insurance very helpful staff

G. M.

At the start of the year my husband and I were in a pinch when we got hit by a milk truck! Although AA did not really seem to be able to cover for a rental car because my policy was incorrectly, there was a nice consultant here that organised a rental care for us. This really made the difference in a bad situation. Although we did cancel due to the negative experience around the rental car, I would say that the girl that we did speak to was an excellent example of customer service, going above and beyond to get us a rental car where the business had let us down. Unfortunately I do not know her name, but many thanks to her, she is a great help to customers and I hope she gets compensated somehow! Very grateful to you :)

G. O.

From start to finish, nothing compares to AA for your insurance needs and claims. This is service at it's finest!

A. B.

Great service, very accommodating to my needs.

b. m.

Awesome to deal with, thanks sunny 👍

B. F.

Quick to awnser and help novus needed to get the part in on a week time so I was stuck with no car for 10days

S. B.

Accessible place, they have all the answers.. Great staff

A. W.

Helpful and usually not too much wait time

J. B.

Have dealt with AA Insurance for 40 years.as a panelbeater and they are still a reputable company

H. D.

A lot of problems being dealt with. So a work in progress at present.

c. c.

Nice friendly staff and created a safe atmosphere in the covid-19 time.

S. J.

Great service and easy car drop-off and collecting of rental car. In and out under 10mins!

E. P.

Very quick assessment. Staff were communicative and prompt with their service.

J. T.

Good communication, handled claim without any fuss over the phone.

R. C.

All very efficient and well run.

D. L.

Great service and speedy problem solving.

R. S.

They are so good, no probs at all.

C. J.

This is a AA service centre where you bring your damaged vehicle to repair. The staff are kind and will look after you.

R. H.

Very good service. Everything well explained

D. B.

Such service. Taking a car in for assessment and repair whole new experience

r. h.

Prompt and efficient..fast tirn around and good job on the repair

E. K.

Very good customer service and highly recommended

P. T.

They are great no problems

k. w.

Easy to sort , car was fixed quickly

J. G.

Friendly staff, awesome service

G. K.

Very fast and friendly service!

T. L.

Great service provided by AA

E. L.

Outstanding service, so impressed.

B. F.

Really efficient service here.

S. P. (.

Best customer service!!

C. v. H.

Super service, friendly people!

G.

Great service

A. P.

Awesome service...

J. (.

Ok

S.

Good

J. C.

Very fast service

P. D.

Professional, clued up staff

T. R.

Great service!

G. O.

Great service

K. O.

Fast and helpful

R. C.

Great staff

R. D.

Helpful guys!!

K.

(Translated) It's ok (Original) Jest ok

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