Reviews of Assurant (Protecta Insurance New Zealand Limited). (Insurance Broker) in Auckland (Auckland).

Assurant (Protecta Insurance New Zealand Limited)

423 Reviews

137 Comments

Insurance broker

Auto insurance agency

Insurance company

Motorcycle insurance agency

Level 7/110 Symonds Street, Grafton, Auckland 1010, New Zealand

Description

Information of Assurant (Protecta Insurance New Zealand Limited), Insurance broker in Auckland (Auckland)

Here you can see the location, open hours, popular times, contact, photos and real reviews done by the users.

This place has good reviews, this means that they treat their customers well and you’ll feel great with their services, recommended 100%!

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Open hours of Assurant (Protecta Insurance New Zealand Limited)

Reviews of Assurant (Protecta Insurance New Zealand Limited)

L. T.

I am very very happy with this insurance company. I was very uncertain because less known insurance company's tend to have a weird not earned shade. However, they where non-difficult, easy to talk to, and made it simple for me to fill out for a claim. The customer service was a 10/10 very kind, friendly and made me feel less awkward about the whole situation of filling a claim. I am insuring my new bike with them and am pleased with the performance. : )

j.

Oh! Happy days, I have been dealing with another insurance company for years that can only be contacted by phone during business hours to arrange motorcycle insurance. This service offered by Protecta online is just brilliant. ps. and cheaper with half the excess value.

K. B.

My bike got heavily damaged while someone attempted to steal it. Found it a few days later in my neighbourhood. Protecta handled the whole process just perfectly. Very smooth claiming process and good communication the whole time. On the phone, we discussed my preferred repair shop and they ordered a tow-away service. In the end, they paid me the insured value without any issues because unfortunately, the damage on the bike was fatal. I will insure my future bikes here anytime! Thanks heaps!

S. B.

Online proccess was easy but the payment option mentioned a bank account option when, after that, the only option was credit card. A bank account option would have been preferred.

K. W.

great company, used them for over 10 years, excellent service, reliable when it matters, and always polite and accommodating. Even got a car package once for having referred so many people, its not hard when you know they are the best service and price on the market. wouldnt look anywhere else for my motorcycles and cars. Highly recommend.

S. S.

Great company to deal with (via our bike dealer). Now looking to take our other vehicles away from AMI and insure them with Protecta.

M. P.

Great deals for classic vehicles, team of individuals who live and breathe bikes and cars, they not only understand they have done it all themselves, coupled with a fast and friendly service.

j.

Great service, had to utilize this twice for the same bike, the first time under serious repairs due to an attempted theft, and another from a successful theft. No hassles, no fights, astounding service. I was a little worried on the first round, but came to find it was all due to waiting on the parts. Was unsure at the time, but once it came through, it was sorted easily enough. As with the stolen vehicle, it took about a week or two at most to sort it out. Absolutely amazed by the service, never had to try and fight for it at all. Definitely a 5/5.

C. O.

Awesome Insurance company, no hassles. Have taken care of me since i got full coverage 3 years ago.

B. G.

Bloody fantastic online service - would recommend to any bike riders searching for affordable, no mess around insurance.

G. B.

I have just been dealing with Carey, and the service was fantastic, all my question were answered promptly, so I insured my classic car and 3rd party on the motorcycle. The rates are very competitive and the policy's are fantastic. Even includes roadside assist, how good is that. Grant

S.

Brilliant except when you apply online they don't always have the options required. I haven't had time to ring up , I've tried to email and I still haven't got the correct details sorted yet . I've had no trouble at all with my other car . Just the older one. Great service from past experience. Not quite sure how but they need to have all options available when applying online. Have never had any trouble in the past with any claims .

E. S.

Haven't had insurance before so not much to go off but whenever I have called for help they have made it easy and I haven't had to pay anything extra. Wonderful customer service and doesn't cost much for what I'm covered for. So far, really good experience.

F. T.

I've dealt with Protecta for over 10 years, with car insurance and MBI. We have had several claims which have been dealt with efficiently. I find them a good company to deal with.

N. H.

Awesome they looked after me from day one when I purchased my car and wished me well when I sold it

T. F.

I had my ADLY GTA-50 stolen recently and Protecta was so onto it with my insurance. They were incredibly responsive and knew all the details about my claim whenever I called up, and were very knowledgeable and helpful. As a student having my main means of transport stolen was quite stressful and Protecta made the whole process very easy and put me at ease, thanks so much to the Protecta team, I will absolutely be insuring my new scooter with you!

W.

Well I wish I could leave a better review but they said they wouldn't insure me because I had too many accidents on my record. I'm an older person and I need insurance to drive as accidents do happen.

M.

Have had a policy with Protecta about 3yrs ago and cant fault them at all. Awesome company to deal with again.

W. B.

They were right on the ball from the very beginning. I didn't have to do a thing except give them the details of my crash, and then wait! They are super-efficient in ALL aspects, and I had a courtesy car without asking. The repairers they chose also made life easier for me, and both companies were really courteous and extremely helpful, especially as it was the Christmas holidays, etc. A REAL BIG THANK YOU TO THEM!!!

R. N.

Dealt with them for my past two bikes. Nice and easy process.

C. F.

Thanks for this opportunity to cover my vehicle at this time. brilliant. however the person that answered my phone call (afterhours I admit) missed a trick by not informing me of the option for getting it sorted on line! which was perfect by the way! I only discovered this option by searching insurance options online. You were recommended by the previous owner.

a. j.

My experience with Protecta has been really exceptional regarding the claim with my car. I got my claim money back and special thanks to Stewart for his service. He walked me through the process to claim insurance and always offered he could some thing extra to help me. I Really appreciate the help he provided through the process. Surely recommend Protecta Insurance.

R. T.

Good service but my actual insurance was not covered.

K.

I honestly cant fault Protecta Insurance- Motorcycle dept. They are super quick and attentive and they always keep in touch during the claim process. I was travelling to pick up a newly purchased motorbike on Sunday and needed urgent cover for the ride back to Wellington- I called on the friday afternoon and Leigha O was super lovely and very helpful on the phone and got everything sorted within a couple of hours so I was fully insured for the ride home. The same motorcycle was in a car crash only a few months later (other drivers fault not mine!) and Kevin S has been AMAZING in dealing with the claim and keeping me up to date with where my claim was at. I truly felt he was working with my best interest in mind and he helped make this whole process smooth and easy. Its really awesome to know that my insurance company is there to help me when I need it! I have recommended them to all my friends and family and will continue to use them as my insurer! thanks team!

K.

I honestly cant fault Protecta Insurance- Motorcycle dept. They are super quick and attentive and they always keep in touch during the claim process. I was travelling to pick up a newly purchased motorbike on Sunday and needed urgent cover for the ride back to Wellington- I called on the friday afternoon and Leigha O was super lovely and very helpful on the phone and got everything sorted within a couple of hours so I was fully insured for the ride home. The same motorcycle was in a car crash only a few months later (other drivers fault not mine!) and Kevin S has been AMAZING in dealing with the claim and keeping me up to date with where my claim was at. I truly felt he was working with my best interest in mind and he helped make this whole process smooth and easy. Its really awesome to know that my insurance company is there to help me when I need it! I have recommended them to all my friends and family and will continue to use them as my insurer! thanks team!

A. m.

I'm just about to hand in a claim form tomorrow 13/01/2020 and I'm praying this insurance company isn't as bad as all the negative 1 star reviews I've been reading 🤦‍♂️ My vehicle is insured for 14k I was hit yesterday 11/01/2020 and was not at fault. So I assume this should be a smooth and quick process to having my car repaired and back on the road. Will change 3 star rating according to my experience throughout this process.

R. C.

Fantastic Service Thank you Protecta Insurance :-) - You handled my mechanical claim with ease - which helped lessen my stress while I was going though a hard time and kept me in the loop at every stage. You were brilliant. I will definitely buy another warranty from you guys when I purchase my next car. A++

J. R.

Great insurance company. I needed insurance immediately from overseas on a brand new bike so I did their online process and got signed up in minutes! So I knew my bike was safe in my garage whilst I was still on holiday.

L. M.

Had my first incident today, both with this insurance company and in NZ... I just had to commend the way they responded to my need and the way they managed it... Really good service! Cheers to the Proecta team!

J. D.

Had my bikes insured with Protecta for a few years now. Very competitive premiums, easy contact, prompt service and info always provided clearly. Def worth contacting if you're in the market for motorcycle insurance.

C. B.

I felt they treated me with respect as they handled my claim

C. B.

Insured 4 vehicles so far through them over the last 5 years and have been great to deal with when needed to make a claim after a classic car break-in in Napier and also when damaged in a Hobsonville carpark by a careless driver backing into my car.

L. W.

A++ recommend using protecta insurance, had mega issues not long after buying a new car and as we all do I was pulling my hair out stressing what to do, I got in contact with protecta insurance and dealt with Vinny who was an absolute legend! Stress free, straight forward and anything that was happening he would let me know the go! All in all an easy going process I’d recommend to anybody. Cheers Vinny top man 👌🤙

N. K. C.

Thy were orsum and had me sorted in 20 minutes

R. M.

So easy to do the insurance on line.Easy form to fill out

S. H.

I have been with Protecta for 3 vehicles, a few breakdowns and over 5 years. They were old vehicles so there were times I was left on the side of the road but I always appreciated how quick and personalised the experience with Protecta was. I was surprised at all the negative reviews, I have only ever had lovely voice at the end of the line, including just last month after an incident days before my wedding, Noeleen was nothing but efficient and lovely finding me a courtesy car so i didnt have to worry, also understanding i didn't have alot of time to take phone calls etc. The settlement was in my account in no time and communication was always great with her and Lydia. People don't often go out of their way to write reviews unless they have a complaint, so i thought i would write a positive one. Thank you

W. T.

Just clicked on the link in the KiwiRider online edition, got a quote and within 10 minutes I had cover the same as I had with KiwiBike at $15.00 per month less. Really nice seamless process.

A. D.

Excellent company to deal with and top customer service. Their policies are very well priced and fair. Highly recommend Protecta.

M. A.

Have used protecta insurance for my car and motorbike and it always gives you the best service. Had to call them twice in a day to have a roadside assistance and had no problem at all. Highly reccomended.

G.

Maya and Louise gave excellent service. My case went to Disputes Tribunal and they explained the steps and included me on the preparation. The support before and during the hearing was excellent. Highly recommended

M. S.

Maya at Protecta was super helpful sorting out a disputed claim on my motorcycle. Easy to contact, kept me in the loop and was sympathetic to having to fight through it. Great service.

A. K.

My motorbike broke down on the road, Protecta Insurance operator was very professional and helped me out so I was towed away in 1.5 hour (during rush hour). Afterwards I decided to cancel insurance due to no point of fixing my motorcycle so they get it done in 1min after phone call.

D.

A big thank you to Vinnie who helped sort out repairs on my forester transmission. Vinnie was very helpful and went the extra mile for me - I give him 5 stars - the only reason I've only given 4 is because I had hoped Protecta 'might come to the party' given the car dealership was dodgy as and ripped me off in regard to my having paid for the better, more comprehensive insurance but not recieving it, and not finding that out until I had to make a claim! I got totally ripped off by Alpha Cars, Manurewa when purchasing in multiple ways but in regard to the insurance, I requested the middle mechanical breakdown policy and paid for it, but they only provided the basic component policy hence my cover was not high enough to pay for a full repair - nor did the dealer supply the insurance document only the booklet. Vinnie offered to source a second hand transmission in order to keep the claim affordable for me - thank you Vinnie!

T. T.

I want insure my v8

M.

Great customer service and helpful staff

R. S.

Great company to deal with , have rang them and never not got no one to answer their phone. Now that is more like it. Prices are very competitive.

M. M. (.

Never had an issue, great insurance for my bike and car

F. M.

I've done insurance with these guys for a while and they are the best by far. No hassles and they turn up when you need them most.👍

S. B.

I have been with protector for many years and have no issues as I am changing my policies all the time

J. D.

Big thumbs up to Jodie kiss from Protecta. Jodie ensured my mechanical claim was handle fast and effectively and to my satisfaction. Queries were explained in plain english and proffesionally. As an ex Call centre supervisor, I applaude Jodie for her attention to detail.

M. C.

Rang the other day and spoke to a great chap called Tom. Sorted everything out, was a pleasure to deal with 👍

G. W.

I have my 1986 commodore insured with you also and enjoy the comfort of knowing that you are professional caring compound people

s.

Carey made the process so easy. One short call and I was covered. I've attempted classic cover through other providers and it was just too hard!

P. T.

Good Services and also very friendly. Thanks for that. I call back tomorrow. Thanks.

W. M.

Been with for years..never done me an my family wrong..had multiple successful claim..always in repairshop same week if possible..great support team..thats the honest truth!!

R. P.

Excellent and quick Response sent email to ask about policy and got it reply within 2 min. While anywhere else blame due to Covid 19 🤣

H.

Second car ive covered with these guys , easy to deal with and affordable

A.

Such a amazing rate of full cover policy with heaps of additional benefits 👌. Thanks

K. B.

What a great bunch of people , they bent over backwards to help me . I would have to say they are top class people with a fine attitude toward customer satisfaction . If I could give them an 11 out of 10 I would , AAAA plus.

c. m.

I cant put 5 stars because i have not made a clajm yet. So far this has been the most affordable comprehensive motorbike policy

D.

Maya, I would like to say thank you very much for the support you had provided me. You are an amazing person who made me feel extremely comfortable knowing I was in very good hands. Thank you again, Kind Regards,Jackie

T. T.

Can honestly say this insurer is worth every cent Steven Dufty (aka Vinnie)was so helpful went over and above to help sort out my claim my policy had ran out but because I had made a claim previous to claim expiring and the same problem reoccurring they didn't have a second thought and were happy to see the issue through to the somewhat challenging problem couldn't recommend them any higher

T. W.

The Best! For classics, Street Machines etc! Fair, honest and a pleasure to deal with. Recommended!!!

R. H.

Best motorcycle insurance I've ever had. Great prices, great customer service.

M.

Just want to say thank you to Kevin and the Team for all your Help, when i recover and get a new motorbike I will be coming back to get my insurance with you

K. 9.

Best insurance in NZ for your motorcycles.... AAA

1. E.

3 years and never had an issue..I recommended your company to my cousin who was paying a ridiculous amount for insurance with another company,when quoted by you she realised how much more she would be saving for pretty much the same policy.

G. C.

Great insurance company never had an issue with them

J.

cheaper than most for my motorbike. very easy to deal with, have had three bikes with them no problems. thanks!

E. B.

Super fast and easy! quoted and insured in 10 min. 10/10 very happy

B. C.

Great insurance and they fight for you. Very easy to deal with

H. O.

A certain amount of false advertising with the so called included roadside assistance, it is not the case as they add it on at the end

F.

Great service from the Operator Quick & easy application process Spoke clearly and concise Thank you

D. W.

Great insurance for two of our vehicles, thanks team.

I. P.

Used this insurance company for Motorbike insurance they were easy to deal with.

M. B.

Great dealing with these guys was misinformed by a phone representative but problem was all sorted from manawatu rep Alan Marlow who went above and beyond! Cheers

H. Y.

Good so far

N. L.

Was easy to set up,what else can you ask for.

R. D.

Only needed once and had the best experience. Nice, kind, and fast customer service.

J. B.

Easy online insurance for my motorcycle at a competitive rate

F. M.

Been with them for years. Excellent service

B. H.

Really easy group to deal with, and good premiums

R.

Easy company to deal with. Cheaper than others in the market for a Subaru Impreza.

g. b.

Can't seem to upload photo. Didn't get double entry into competition when accepted quote.

P. Y.

I can't change my access fee that is not acceptable for me maybe I change this company

B. G.

Easy and efficient to get cover. And good value.

p.

Awesome, customer service. Gained knowledge and help of what I needed

B.

Great service and highly competitive.

A. R.

Very good customer service very helpful 👍

a.

A great way to insure and very good knowledge with staff and friendly

j.

Sweet

G.

A GOOD, SIMPLE AND STRAIGHT FORWARD ONLINE APPLICATION SUCCESSFULLY ACHIEVED. FANTASTIC TO HAVE NO HASSLES.

L. V.

Great service, no nonsense and fast

d. t.

5 Gold plus Stars!!!

B.

Really helpful, easy to do online.

D. M.

easiest online quote ive ever done

J.

Very professional service much appreciated 😆

J. H.

Very fast and easy cover.

B. O.

Inquiry into classic car insurance

N.

Best insurance provider

S.

Fast after hours service . Emergency tows

r.

thanks Kevin S for your awesome help!

R.

Great hassle free claim

L. S.

Good experience

2. B. S. (.

great service awesome rstes

G. I.

Very professional and prompt services

E.

There kind call staff

T. W.

Great value and good service

R.

Quick and easy

S.

Red tape

J.

So far so good

R. M. (.

Great customer service

j.

Great team and product

C.

Good insurance,fast reply

D.

Prompt efficient service

C.

Great to deal with

E.

An excellent service.

T.

Pretty good

D.

So easy cheers

t.

Great

C. L.

Great service

G.

Appreciate

w.

All information found on website useful.

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