Reviews of Southern Cross Travel Insurance. (Insurance Broker) in Auckland (Auckland).

Southern Cross Travel Insurance

457 Reviews

105 Comments

Insurance broker

Insurance company

Service establishment

18, AMP Centre 29 Customs Street West, Auckland 1010, New Zealand

Description

Information of Southern Cross Travel Insurance, Insurance broker in Auckland (Auckland)

Here you can see the location, open hours, popular times, contact, photos and real reviews done by the users.

This place has good reviews, this means that they treat their customers well and you’ll feel great with their services, recommended 100%!

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Open hours of Southern Cross Travel Insurance

Reviews of Southern Cross Travel Insurance

L. A.

We had all of our flights cancel less than a month before we were supposed to leave for Ireland. New flights cost us more than twice the original price, airline isn't expected to pay out for months and we cleared most of our savings we had for the trip to buy the new flights. Southern Cross were absolutely amazing. Quick responses to calls and emails, genuinely helpful, nice people and they even pushed our claim through so we have the money back before we leave. We could not be more grateful and I won't be using any other insurance companies going forward, their fantastic service has made an incredibly stressful time much easier for us.

D. I.

SCTI was a God send on my trip to Central America. They were reasonably priced, especially for a higher risk area of the world. Lucky I took out the insurance! I was robbed in what I have to say really put a damper on my trip. Lauren who worked with me to process my claim was efficient and processed the claim- while I was still on holidays! Thank you Lauren & SCTI for providing a class insurance product. Will refer my friends and family.

A. G.

Very prompt response and best insurance always had my issues resolved on time 😇

S. L.

Easy to claim. I got student travel insurance. They are able to cover most fees of medical service. Very quick!

A. P. A.

Southern Cross Travel insurance staff have shown endless patience and professionalism in handling my mother's insurance.I was kept informed about the process and time lines and am very happy with the outcome. SCTI Is been an amazing Travel Insurance company claiming of refund pretty much easy provided just give them the correct & right supporting documents for the claim.

喵.

I applied for SCTI Travel Insurance during my first visit to New Zealand as an international student. The customer service is great and I receive my claim usually around a month from my submission. The process is easy and fuss free, and all my submissions were appoved. As someone with pre-existing conditions, it is a relief knowing that the insurance company is supportive of me. No one likes to visit the doctor but it is not a choice decided by us, particularly when you have chronic conditions. I am so thankful to SCTI for reimbursing my medical expenses which enables me to study with less financial pressure and health worries. Although I am currently with another company, recommended by the university, I am planning to change back to SCTI when my insurance period expires.

D. W.

Fantastic Service and Claim Results!! I submitted a number of claims following a big trip to Africa which included cancelled flights, and flight delays. These were in the region of $3000 which added a lot of additional expense to an already expensive trip. Southern Cross were simply fantastic, great customer service, easy claims processes and I just received a reply saying the claims would be paid in full. They advised payment would take up to 3 days, but received the same day! Had a friend on the same trip who went with another insurer and different policy and most of his claim was declined!! I always use Southern Cross when I travel overseas, would not risk using anyone else. In my experience (having done a number of big overseas trips), they are the best!! Thanks Southern Cross.

M. R.

As my travel insurance claim was sent in just before .covid19, I just let it ride as I knew they would be very busy. I soon got a confirmation of receipt and then my claim was accepted. Within a week, I 'received another email saying that I had been underpaid. This was all paid I to my account immediately. The service was very good and there were no problems at all. I would definitely are my use them again as my travel insurer.

J. W.

You ask for feedback as to our satisfaction with Southern Cross service. I am happy to advise that I have always found Southern Cross Health Insurance and Southern Cross Travel Insurance services to be excellent in every way. I have looked at various aspects and services of comparative insurance companies occasionally over the many years that I have been insured with you, and have always found Southern Cross to have the best policies and most competitive terms to offer. And above and beyond that, I have found your staff easy to deal with and extremely helpful. One service which stands out “heads and shoulders” above the rest, is that when I ring Southern Cross Health Insurance to advise that I need surgery or whatever, the reply is always that your staff will handle it from there. You contact the surgeon or hospital or whoever, and arrange everything. This system alone would keep me with Southern Cross. It is so much appreciated. With some insurance companies you have to spend many hours on the phone, telling your story over and over again to a series of people, often over weeks, to get a claim lodged, and every step along the way is difficult. It is as if they are hoping clients will just give up and go away. The attitude of Southern Cross is entirely different. They give the impression they are there to help. Well done Southern Cross! June Webb

P. V. G.

SCTI Is been an amazing Travel Insurance company for me and my family. We aim to go overseas at least once per year and every time I’ve been claiming any of the issues they cover on my policy is been refund pretty much instantly without doubts. I really appreciate to have companies like SCTI to work with. Happy to recommend then :) I can’t think in any issue or bad experience from them through the years. 100% sure I will hire their services again as soon as the world gets back to freedom from Covid-19

M. L.

Very good service. I made the best decision im choosing Southern Cross travel insurance wherein all my family members are covered. Thank you and more power.

E. B.

Amazing experience with Southern Cross Travel Insurance for Students. Always quick and fair in processing the claims, meeting and in some case even exceeding my expectation. Absolutely Recommended. My only regret is that I could not renew the same policy with same conditions, being exclusively reserved to the students and not applicable to post-study open work visa holder, like other competitors are actually doing.

B. B.

Excellent service , with very clear, quick and fair assessment, above all the expectation, for all my claims. This was my second year with Southern Cross Travelling insurance, and I am absolutely satisfied. Definitely recommended, you are not just a policy number for them, they really care about you and your satisfaction.

h. s.

The Southern Cross Travel insurance staff have shown endless patience and professionalism in handling my travel insurance questions re changes forced by the Covid 19 crisis. I was kept informed about the process and time lines and am very happy with the outcome.

D. B.

Best team to look after you - kudos to Lauren for being so prompt and helpful.

l.

Great experience with SCTI. Prompt and helpful responses every time I had a query via email or phone. My claim was processed within a couple of days and I'm very satisfied with the outcome. I'll absolutely be using Southern Cross' services again!

M. H.

It's a great insurance company! I've had my claim refund 3 times without hassle.I appreciate their service:)

K.

Southern Cross Travel Insurance have been wonderful with sorting out my recent claim and have been a pleasure to deal with! The claims process is straight forward and the handling was very professional! I will make sure I use Southern Cross Travel Insurance on future trips again!

R. G.

A truly reliable and very considerate health insurance partner. Just had my daughter's eyeglasses replaced because her eye prescription had increased. We were informed that it will take 15 business days to get a claims assessment result. Much to our suprise the result came just after 2 days of receiving our documents and they reimbursed us the full amount. This is the real meaning of being insured, definitely worth it! Thank you SCTI! ❤❤❤

S. a. R. O.

we use SCTI every time when travelling. Have recently made a small claim regarding medical cover and this was handled efficiently. The assessment was clear and the process was quite easy to follow on line. Thank you

G. G.

First class experience with SCTI. After I'd stuffed up my claim following a mishap overseas, they were very helpful and settled with absolutely no hassles. They even notified me of a very minor underpayment they'd made due to currency fluctuations at the time. Will definitely use again!

E. K.

Bought insurance from Southern Cross last year for my 3 months trip. Found it easy to use: had a quote and paid via website. During the travels got helpful consultation using the call centre. Will use this year again.

W. W.

Recommended, very professional staffs, quick to compensate for my claim. Before handing in my claim, they gave me professional advise too. Very helpful. Will definitely recommend Southern Cross Travel Insurance

C. S.

Used SCTI for a trip to south america, where I got sick. Luckily the sum of expenses was pretty small (100 nzd) but it took one month for them to process and refund me the money. The whole process is a hassle, I had to sign papers, and mail them out. Nothing is done to make it easy for you. Luckily, i did this when I was back in NZ as it was nearing the end of my trip. But how can you be expected to mail documents from overseas?!? So silly! But seriously, although SCTI was cheaper than Travel Insurance Direct, I will not use them again. Took way too long and too complicated with scanning, printing, mailing. Ridiculous. In the past I used TID, and everything was done electronically and refund was processed super quickly.

A. W.

It was quick and easy setting up travel insurance with SC. I feel less anxious about my overseas holiday now that I have it set up with them. I haven't made a claim with SC before though, so I can't say what that process is like.

F. v.

I loved how easy and straight forward it was to make the claim. You just have to make sure, that you keep all your bills and doctors reports. Every year I am travelling with my kids overseas and we always go with SCTI

M. S.

My family and I have used SCTI travelling overseas annually for the last 5 years. We use them because their price is competitive and the web site application process is a breeze. On our last trip we finally, but unfortunately, had to use their services. My son came off an electric scooter and was knocked unconscious. While at the hospital I called SCTI, from Paris, to explain the situation. Over the phone SCTI acted professionally, while being sympathetic to our situation. Back home, in NZ, we made a claim with SCTI on accrued expenses. While the process was thorough, it was smooth and the outcome was in our favor, because the expense was paid out. But again, through this process SCTI remained professional and sympathetic. Good work SCTI. Regards, Mark; a satisfied SCTI customer, 2018.

E. H.

Husband fell ill and was hospitalised overnight in Hong Kong when returning from UK. SCTI staff very empathetic, caring and professional to deal with. Our considerable claim was assessed and reimbursed within time frame given without any problems. Have always used SCTI for our travel Insurance, will certainly continue to do so and certainly recommend them to all.

K. V.

Awesome experience. Just a simple form to fill and sign. TaDa. Rest all is taken care. One has to clearly understand what insurance-product is bought and what are the covers. Sometimes the customers make false claims. So it is mandatory for the insurance company to identify and scrutiny the complex claims and simple claims. The customer service executive have good approach. But if possible please train them by informing about all the procedures and especially all the inaurance products. Whenever a call was made, the executive all the time had to scroll through some information. Meaning, they lack in product-knowledge. Hope the Claim-Processing team is not of hat sort. Rest all, everything is of great standard. They always keep the customer in a Loop for every communication made.

R. F.

I always signed insurance with SCTI. After the latest experience I always will. I got a trip full of problems and even made a mistake when signing up, most insurance companies wouldn't care and would just say it was my fault and wouldn't cover for my expenses. SCTI understood my mistake, guided me to sort it out and fairly accessed my claims. I am a customer for life now. Any holiday I will sign with SCTI

R.

I have used SCTI for the last 10 years and needed them three times when me/family members got ill abroad. Each time we got refunded 100% of our expenses. 100% reliable. 100% piece of mind.

M. P.

Have been a customer forever. Left the tablet on a Singapore Airlines Flight. Got a refund, swiftly and with an honest and fair depreciation analysis. I'll keep insuring myself and wife with SCTI. Great people.

A. K.

Paige(my Claims Assessor) was very helpful in accessing my claim. she was patiently answering all my questions and tried her best to help me. If you are looking for a travel insurance, I would definitely recommend SCTI

J. S.

Absolutely excellent. Have been using them for years, always amazing when things go wrong. Recently cut my leg open in Dubai, they covered 100% of the medical expense. Then in Jordan I dropped my laptop. They purchase me a brand new one, no questions asked. Finally, I smashed my iPhone, again they came to the rescue. In all instances, I caused the problem. They were all too happy to pay out and ensure I was looked after. Oh, one more while I remember. My girlfriend gets blocked ears. She had to visit several doctors across the year to unblock them. SCTI paid for every visit, again, no questions asked.

S. H.

This is the second claim I have made and both times the process has been thorough to say the least. The outcome is worth the paperwork though. Like any insurance you never know when you're going to need it but glad I made the choice to use SCTI. Thanks, I'll be back !

K. B.

In General, they seem okay, however, i guess as with most insurance companies they have a lot of information hidden away, and i can guarantee that the "reasonable depreciation" rates will favor them and not you. (example all electronic equipment is 25% for the first 2 years apparently + excess fees) i.e they deduct lots of money! but they did pay out promptly with what they thought was reasonable. i opened a dispute as i felt this was horrendous that they would not make public the high depreciation rates they use. so i opened a dispute, and after getting to just stage one of the process i feel entirely drained to the point that you just can't be bothered to argue anymore! so if the above is what you want and expect with an insurance company, i recommend these to you :) although in there defense, i imagine if i went with another company i could have probably wrote an identical review. insurance cover was for Aus over the Christmas period and cost $50 and my claim was for a stolen GoPro with full police report made available.

D. C.

SCTI are brilliant. I had a medical problem that wasn't supposed to recur. It recurred while I was in a small country with no specialist medical care. SCTI flew me home and I'm fine. Tell SCTI the whole truth about prior conditions, brace yourself to see your premium multiply. Don't tell a little fib to save a couple of hundred bucks. You lie, you can die.

L. O.

Many thanks to SCTI for accepting my claim for a refund of the costs relating to surgery for a detached retina - in Singapore. It was a great relief. We've been SCTI clients for decades, so maybe that helped.

R. R.

Really great service, found the staff sincere & very helpful. We had no problems with what we had to send in for our claim and happy with the outcome. Would & have recommended Southern Cross to our family & friends.

R. A. E. B.

Overall great response and experience. I had traveled to Bali and got a stomach bug while I was there. Spent about $500 on Dr and medicine. I was fully reimbursed. Thanks again. Would recommend and will use again.

F. N. P.

SCTI can be a bit expensive when you compare it with some other companies. Yet, simply it is better when all of that money you spent doesn't go anywhere except to providing you excellent service back again.

I. M.

Amazing organisation which has its' thumb on the pulse of their customers. I guess I have made my life time choice when it comes to finding an insurance company. They helped me beyond their policy rules and surprisingly it happened more than once.

P. r.

Missed a flight due to sickness. Communication with staff was great and helpful in guiding us through the process. Claim process was straight forward when we returned home.

B. C.

Got bitten by a dog in Vietnam requiring about $750 in hospital fees and vaccinations. Southern Cross were helpful and paid the full amount. Knocking off a star due to service (twice did not receive a call back, the payment was a bit slow to be processed) , but on the whole would use them again.

E. H.

First time taking up travel insurance with SCTI and their service is fast and professional. Will continue to use them on my next trip. Thanks.

E.

Very informative and helpful. The policies offered here can anyone's need.

S. D.

Good value travel insurance. We had to make 3 claims and all of these were approved by SCTI within a few weeks without any issues

R. R.

Needed to claim for a small amount, sent in the paperwork and had an email back shortly there after saying they had accepted my claim, no drama, no issues, thanks Southern Cross for taking the sting out of my mishap. Would totally recommend.

k. c.

They provide really good service and very quick response. I am really happy with there service. I recommend southern cross travel insurance to other as well. Get insurance from them is a safe way to travel.

R. J.

I always choose SCTI because I reckon they are the best travel insurance in NZ. Love their service, and work efficiency is very good.

e. l.

I am Bhupendra Dass and it was my first time experience with Southern Cross. The service I received was 10/10 and love to deal with Southern Cross again when ever I am travelling overseas. Bula Vinaka.

K. S.

I am in NZ on an international student insurance, and so far I submitted 3 claims, which were treated carefully and successfully.

J. A.

Fantastic to deal with. Great pricing, easy to buy whenever I need it- great support team. Have purchased insurance from them for several years and have never had an issue with them.

N. A.

Have been with southern cross with 4 years, always been great at covering the medical bills. Very convenient and helpful. Would recommend :)

J. G.

Claims assesor was really great to deal with I know we had to wait a while during this pandemic but everything was sorted in a reasonable time. Thanks Amy.

G. K.

Awesome service and Results Given by Southern Cross Travel Insurance. I HIGHLY RECOMMEND SOUTHERN CROSS TRAVEL INSURANCE FOR EVERYONE WHO WANTS TO TRAVEL.

K. C.

I got sick in NZ and I went to see a Chinese medicine doctor, suprisingly the SCTI accepted my claim which is not normaly accepted. Very thoughtful, hope you will be prosperous.

n.

People always have insurance.Second a big thank you Southern Cross Travel because you were 100% for me.I will always buy insurance because life is definitelyfull of nasty surprises ,no matter who and where you are.Easy to deal with and very happy with the outcome.

G. C.

I recently had to cancel an overseas trip due to a medical event .After providing the required documentation and previous medical history my claim was quickly and very satisfactorily settled thank you Scti

S. J. P.

great support when had medical problems overseas, easy access to clear advice. and no problems claiming when home. will continue to use

M. J.

I had a claim after a bag got nicked SCTI were great to deal with - claim process was easy as.

W. H.

Very efficient. As an international student, it's always reassuring to know that there is someone to assist you properly and efficiently , especially while overseas.

W. F.

I have been its customer around 2 yrs and I am very satisfied with their service when I claim. It is a believable brand.

R.

Take some time to claim on the website and send documents, but full and clear cover of expense. Very satisfied. Great!

P. D. P.

dealt with my claim took a bit long but was cleared as they have to get all evidence thanking SCTI

C. K.

Great cover. Highly recommended Will definitely use SX on all my trips.

H.

A easy claiming process. Respond my claim with accuracy and human touch. Making the claiming process much easier.

B. O.

Southern Cross is awesome insurance company - The company is highly recommended. Thank you so much

s.

No troubles at all getting 100% of my claim refunded. Thank you scti!!

j. h.

I am very happy with Southern Cross, because they gave me an excelent support. Thank you so much

M.

Anthony the broker was very thorough and the claim process was very easy to do.

P.

Easy to use and fill out just what I needed for my travels

R.

If you are coming to New Zealand and need an insurance There is no best option than Southern Cross.

M.

lodging and receiving my claim was fast easy and very efficient. thank you!

H.

Awesome service. Thanks to case officer Mr. Nick to understand the situation of a patient.

S.

As always the team at Southern Cross made the claims process quick and easy.

B.

We are most impressed at the service and speed of accepatnce of our clain - many thanks

A.

I had very good experience with the student insurance. Thanks Southern Cross

R.

The long wait for a resolution was well worthwhile and I'm very pleased with the outcome.

A. L.

I got quick and good services for my claims. I trust the company.

I.

Great service! Uncomplicated booking and claims process. Thanks guys!

B. P. L.

Processed our claim promptly and were sympathetic to our situation throughout.

M. H.

Brilliant thanks a lot for amazing service

J.

They do what they say. It is something I like. Also, they do the refunds quickly.

C.

This is a trustworthy company and I am very satisfied with their service.

H. M.

The staff are friendly and the services are great and truly caring for customers.

K.

Easy to claim, and Sarah assessed my claim quickly.

M. B.

Great service. Quick payout and easy to deal with.

A. S.

Excellent services. Made things easier for me.

B.

thank you for your fast processing my claim

P. D.

Good Customer service

E.

Comprehensive cover and reasonable premium.

V.

Very helpful n fast service

A.

Excellent Service :)

L.

thanks for your care

J.

highly recommend

M.

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