Reviews of Charles & Phillip Spilhaus - Mortgage Brokers Wairarapa. (Insurance Broker) in Masterton (Wellington).

Charles & Phillip Spilhaus - Mortgage Brokers Wairarapa

134 Reviews

18 Comments

Insurance broker

Mortgage broker

Financial consultant

Rova Accountants Building 34 Bannister Street, Masterton 5810, New Zealand

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Information of Charles & Phillip Spilhaus - Mortgage Brokers Wairarapa, Insurance broker in Masterton (Wellington)

Here you can see the location, open hours, popular times, contact, photos and real reviews done by the users.

This place has good reviews, this means that they treat their customers well and you’ll feel great with their services, recommended 100%!

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Reviews of Charles & Phillip Spilhaus - Mortgage Brokers Wairarapa

M. D.

We met with Charles by chance some time ago, but decided to call him when found out how difficult it is to deal with the banks directly. They have a lot of questions and very slow response in communication. Bank managers are difficult to get on the phone and a lot of time on holidays or out of the office .At some stage we felt desperate and close to give up. But since we gave Charles a call everything started to move forward. He helped us to get all the papers ready and knew exactly what they wanted. He worked together with the lawyers and real estate agents. As an ex bank manager himself he saved us a lot of stress and time and finally we got there - bought our investment property. We highly recommend Charles to everyone who needs help buying real estate.

T. F.

I found Charles purely by chance after being dissatisfied with the customer service of a major bank in refinancing. Charles listened to the issues I had and was able to effectively resolve my problems with another bank that far exceeded my expectations. I cannot speak highly enough of Charles outstanding customer service, he is the the epitome of effectiveness and efficiency. I have been so impressed with Charles's services he has been recommended to other friends and family, and I have gone back to him again for his outstanding financial assistance.

K. D.

My husband and I highly recommend Charles We found Charles to be very approachable, enthusiastic and honest. We felt that every step we took to buying our first home, Charles was fully invested in helping us no matter how long it took, even after multiple attempts. Thank you so much Charles, we couldn't have done it without you!

S. B.

As busy working professionals we can't recommend Charles enough. He will get you the best deal and is very flexible with meetings, etc. If you already have a mortgage it is probably worth checking if he can get you a better deal.

R. S.

Charles has been amazing to deal with. We couldn’t have asked for a better person to help us purchase our first home. He made the process extremely simple and straightforward. If you are first home buyers like us who have no clue about the mortgage process then look no further :-)

R. W.

I have know Charles for several years now, first meeting him in the banking system. Charles always takes my ideas seriously even when others think I am a little bit out there. He is a great listener and understands where I am coming from - he gives me encouragement and the confidence to carry on. Charles is very professional and a real gentleman. He works hard to achieve a positive outcome and make my projects a success. It is clear he has a great working relationship with banking partners and has a lot of knowledge of banking systems. I would thoroughly recommend Charles to anyone looking to secure a mortgage not matter how large or small it is.

A. H.

Charles is amazing at what he does - he loves helping people achieve their goals and has helped me many times over the years I have known him, and also friends and family I have referred to him. With years of experience he offers professional and sound advice and, using his great industry contacts, he gets results for you. But also what I admire and respect about Charles is his genuine interest in his customers - he brings heart to the work he does and that’s rare in this line of work. Can’t recommend him enough!

K. L.

Charles has been my financial angel for nearly four years. He's assisted me in buying three properties (commercial and residential) as well as getting me great loans and subsequent interest rates. He clearly has fantastic relationships with the banks and just always seems to make things work. He's incredibly knowledgeable and always has great ideas for me. Nothing is too hard for Charles, and, above all he's incredibly generous with his time and expertise. Starting out or if you're already in the game, contact Charles to make things happen for you!

A. H.

My fiancé and I were lucky enough to have the privilege of working with Charles to buy our first home. When we first started working with Charles, we immediately felt very comfortable as he is an extremely approachable, friendly, caring and helpful professional. Charles is absolutely fantastic at what he does and made the whole process easy, fun and enjoyable, while making sure all the steps were easy for us to understand/follow. We had assumed buying our first home would be stressful however this was far from the case - we still cannot believe how easy, fun and stress free Charles made it for us to get on the property ladder and into our first home. Charles went above and beyond with his service and once we had secured our first home, he continues to look after us and check in on us. Charles is definitely the best in the business and we cannot recommend him highly enough! We will continue to use Charles at any opportunity we get in the future and would recommend the same for others. If only there were more than 5 stars to give. Thanks again Charles, Abbey and Jake.

M. S.

Charles helped me and my best friend buy our first home. I was super impressed with Charles’s enthusiasm and patience in responding to all the questions we had as first home buyers. He was awesome in helping us through the stressful process and helped us get into the competitive property marker. We are super grateful for Charles continued support!

A. B.

We have delt with Charles for the last four years through various matters and he is an absolute lifesaver. He's straight up, thinks outside the box, and there is always great communication from him. He's helped us get a mortgage to build, get bank pre approvals, buy bare land and get top ups for renovations. He has a wealth of experience and knowledge and his background of working in the banks is a huge asset. He clearly has really good relationships with the banks and knows their policy inside and out. This is a huge benefit for anyone he deals with. I can not recommend Charles highly enough. We always go straight to him for any loan/mortgage query and he makes it a straightforward and easy to understand process every time.

f. e.

Charles is very professional in finance industry He understands how the system works. Since the beginning of my property ventures He’s always there to help me. I highly recommendel Charles.

S. S.

For your financial piece of mind, Charles is extremely knowledgeable and professional in all aspects of this subject. Whatever the issue, he will have the advice and the answer to satisfy your financial position. Highly recommended.

S. F.

I highly recommend Charles as an adviser to those in the Wairarapa who are looking at mortgage/refinancing/lending .Charles was my ex ANZ bank manager so his experience & knowledge has been greatly appreciated .Charles is a great listener , quick to understand your situation , very responsive & in my opinion goes above & beyond the service required .In life you need to surround yourself with 'good people' & Charles is one of those people .

C. A. (.

Charles is professional, helpful and has good/effective communication. Highly recommended

M. O.

Charles is a pleasure to work with and nothing is too much trouble. Thanks for all your help and advice.

H. B.

Charles service in aiding us to buy a new home has been exceptional and has eased some of the stress that comes with the tedious process. Communication has always been very clear and prompt. Charles is very informative and professional at what he does but is approachable which helps to make the process feel less daunting. Charles and the ANZ bank assessor went in to bat for us above and beyond our expectations and we are most grateful for their assistance. Highly highly recommend Charles, thank you so much !

K.

Charles and Philip have been exceptionally helpful throughout the process of setting up our home loan. Their professionalism, generous (and honest) advice and availability for discussion has made us very relieved to have opted to use their service, rather than attempt directly through the banks. Our lending situation was unusual in a number of ways, including fixed term employment and a new business, one first home buyer and tenants in the house under contract. However, we were confident in our ability to service a mortgage and Charles and Philip gave us a chance to explain our situation rather than turn us away at the door. Charles and Philip both excel in customer service, while the lending industry is increasingly losing its human element. We found it exceptionally valuable to be able to pick up the phone and talk to another person and receive a response to emails in minutes rather than days, as it so often has been in our experience with banks. They also performed very well in collecting all the required documents via video meetings, due to our remote location. Even down to the last minute, our loan had been approved and the property settled but our client portal was not configured properly with our lending provider. We attempted to fix the issue with the lender directly but they were barely engaged after a long wait on the phone. We explained the situation to Charles and he had to problem solved in a few hours! At all times throughout the process we felt well represented and confident in securing lending. We were presented with 2 options and were able to choose our preferred lender. Exceptional end to end service! We couldn’t be more satisfied and could not recommend these services more highly. Thank you Charles and Philip.

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