Reviews of Diamonds On Richmond. (Jewelry) in Auckland (Auckland).

Diamonds On Richmond

673 Reviews

69 Comments

Jewelry

Jewelry store

Jewelry designer

Level 1/182 Ponsonby Road, Ponsonby, Auckland 1011, New Zealand

Description

Information of Diamonds On Richmond, Jewelry in Auckland (Auckland)

Here you can see the location, open hours, popular times, contact, photos and real reviews done by the users.

This place has good reviews, this means that they treat their customers well and you’ll feel great with their services, recommended 100%!

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Open hours of Diamonds On Richmond

Reviews of Diamonds On Richmond

K. B.

I can not rate Diamonds On Richmond Highly enough! If you are looking for an engagement ring in Auckland its the only place to go in my opinion. Michelle was amazing and spent so much time getting to know me, what I wanted and explaining how everything works, after my call with her I just knew I was going to get my dream ring from them. We made a booking to go in and were made to feel very special. The whole process was enjoyable, stress free and I couldn't have asked for a more stunning ring. Once they had a good picture from me of what I wanted my partner took over and Michelle helped to guid him and work with him on collection etc. I just think their attention to detail and the care they put into ever piece really comes through. Their customer service is next to none and I love how they truely believe in their brand and back themselves which shows in their guarantees. Will be back for our wedding bands. A huge thank you again to Michelle and the team, you have out done yourselves!! xx

A. P.

My amazing fiance let me design my engagement ring and suggested we go to Diamonds on Richmond- and I'm so glad he did! The whole process of custom designing a ring was fantastic with them and Matt was great to work with. Would definitely recommend them if you are looking for a special piece of jewellery.

T.

We have dealt with both Matt and Lara who were both so knowledgeable , accomodating and helpful! Fabulous customer care and service, a lovely boutique. Would highly recommend Diamonds On Richmond :)

I.

My daughter received a beautiful ring as part of a radio station program for Valentines Day. I thought this was a stunning and caring gift for her. My husband took me to the business to buy an eternity ring for me. I enjoyed the caring service from the owners and I was very impressed with the range of beautiful rings. Absolutely gorgeous, I’m super happy with my ring.

D. M.

I had such an amazing experience with the team at DOR. I first reached out to them in 2020 for the engagement ring and worked with Matt and Lara to get the perfect ring. They were so knowledgeable and such a pleasure to work with. I then ended up going with the place-holder proposal ring so that my partner could end up designing the final touches with me as I knew that would be something she would like since she is a creative. This is such a great service they offer and it really means you can keep the proposal a surprise. My partner was completely surprised when I proposed, which was awesome and she loved the place-holder ring. It really is a beautiful design. We then got started with choosing the final design features. We also got our wedding bands from DOR and absolutely love them! The owners Michael and Michelle went above and beyond in ensuring we were taken care of. I was blown away, not only by the quality of the rings and diamonds, but also how the team helped me get the best value for money and was not pushy in anyway. They just wanted my wife and I to be happy with our rings and enjoy this beautiful chapter in our lives. I don't usually leave reviews, but after such a positive experience with DOR I wanted to leave a review to say thank you to the team!! Highly recommend going to see them!

J. S.

Worked with lara and the team back in 2019 and 2020 to get an engagement ring and wedding rings. They listened and helped us get exactly what we wanted. Compared to most other jewelers, I was really impressed with the easy going customer service.. No hard sell or pushing for more money! Really good local business that I wouldn't hesitate to use again. Thanks again guys. You are amazing.

S. H.

Matt and the DOR team were all amazing! Even with lockdowns they got the ring sorted quickly and it is beautiful! My fiancee loves the ring and is receiving lots of compliments. They made the process super easy and were able to get the ring size perfect just based on photos. Thanks Matt and team!

R.

Great experience working with Matt at DOR to get my beautiful engagement ring made. He went above and beyond to get everything sorted to a tight deadline, keeping us posted along the way - such great service and high quality work. Can’t wait to get our wedding bands at DOR soon.

i.

Lara was amazing! Really friendly and helpful. They really went the extra mile to help create the ring I was after, even in the very short time frame I had available too. Highly recommend visiting DOR for your jewellery needs!

V.

Settle in for a long review💍💎 I wasn't sure what it would be like to design my own engagement ring. I felt anxious and scared that it was something for the mega rich only and not someone with a very modest budget. My partner and I went on a recommendation of a friend. When we got there I couldn't believe how down to earth and approachable they were. I got to try on all the different styles of ring because that an issue for me, I actually didn't know what suited me. Our consultant joked with me and my partner the whole way through, putting us at ease until I found a ring style that I didn't want to take off. I wore the try on ring for the rest of the appointment. Then we talked budget, design ideas, what I wanted to customize. I felt like I was being heard and I could tell that Matt, the consultant, understood my tastes. He welcomed all the pins from my pinterest board, and he shared the vision of what we wanted to create. They stayed in regular contact with us, kept us informed of every step of the process, found the best diamonds for our budget, sent 3D mock up images and to speak to my initial anxiety, there were no hidden or surprise little fees added. My partner and I still look at it and revel in the intricate beautiful engraving work on the band, a tiny and delicate filigree and migrain design with a twist, it blended a celtic symbol into a koru image, to symbolize where I'm from and where he's from. A vintage and timeless classic style, reimagined skillfully and subtly, completely unique and one of a kind, a bit like my fiancé I reckon. Owing to the talent of the ring maker, the ring turned out better than any image we could have dreamed up. Highly recommend.

G.

Incredible! Easy to work with, incredibly knowledgeable, high-quality jewelry, knock-out staff. Best of the 7 places we visited for engagement ring browsing By FAR! Wouldn't go anywhere else!

M.

I don’t normally leave reviews, but after my experience with Diamonds on Richmond I felt I had to. I recently proposed to my now fiancé and after looking around a few different diamond jewellers in Auckland, I decided to go with Diamonds on Richmond. From start to finish the service was absolutely top class. I worked with Matt Wishart who’s knowledge, understanding, passion, and patience was second to none. He answered my many questions with honesty, kept in constant communication throughout the process, and was not pushy in any way. He helped me to find the perfect ring within my budget and both my fiancé and I could not be happier with the end result. I could not recommend Diamonds on Richmond enough and I will definitely use their services again in the future (hopefully not for another engagement ring!)

N. G.

Excellent, patient, helpful staff. A pleasure to work with through the design process when putting together something "a little bit different" per our requests. I've come back to shop at DoR repeatedly over several years, and would shop there again whenever the next special jewelery-buying event in my life comes along.

F. C.

I was highly impressed with the difference between the staff here to all the others around. They are simply much better and caring then the competition. All the other jewellery shops in Auckland All the staff seemed all they cared about was selling me the most expensive option and also all they cared about was getting my email I felt as they are working for commission. I can confirm and vouch that DOR is the place you want to go I was amazed and extremely happy after my first visit. Safe to say I went through with my purchase with them. I highly recommend them.

J.

Matt and all the team at Diamonds on Richmond, I cannot Thank you enough for helping me create the most perfect engagement ring. Matt’s knowledge and support through this process has been nothing but excellent. With DOR being based in Auckland and me being in the South Island. Not meeting Matt had no affect on the process at all. He kept me informed with every detail right up to the point of it being sent to me, and I cannot fault that. I will highly recommend DOR to everyone.

L.

We had a great experience designing my engagement ring with Diamonds on Richmond. Matt looked after us and was very knowledgeable and helpful. It was a fun and memorable experience and we would recommend DOR for anyone looking for the perfect engagement ring.

A.

My husband and I couldn’t be happier with the service we received from Michelle, Matt and the team at Diamonds on Richmond. Not only did they source the most amazing diamond but at an amazing price and it is simply stunning ring. Thank you again : )

C.

Highly recommend working with the team at Diamonds On Richmond. Lara helped us build the perfect Ring and my Fiancee is so impressed with it. These guys know quality and there designs and diamonds are all amazing

A. M. J.

We came here for our engagement ring and wedding bands. Very enjoyable, no-stress experience with Michelle and Michael - they’re cool, calm, and will never make you feel pressured to lock in a sale. They are also really accommodating with custom designed rings.

J.

I recently purchased an engagement ring for my partner from Diamonds on Richmond and the service was absolutely second to none. Michelle helped me through the entire process from the design to choosing the diamond and organizing the cutting of the other stones. I have never experienced customer service to the level that Michelle provided it was fantastic; everything was made really easy, and I was given plenty of options and guidance to help get the ring that suited what I wanted and get the most out of my budget. Don't waste your time going anywhere else, Michelle is the best in the business and we can't wait to come back and have her help us with our wedding rings!

W.

Got my wife's engagement ring custom made here. It's 1 of a kind and looks amazing. They did a great job. After 4 years of her wearing it daily a small diamond fell out and they replaced it free of charge. I'd you want something really unique this is the place to go. The service is fantastic.

N.

We have worked with DOR on two occasions now - my engagement ring and now our wedding bands. They are so easy to work with, professional and put you at ease. The end result is amazing- we have amazing rings that we are stoked with. amazing family business with great service. highly recommend working with them, especially if you have ideas and want something unique- they can make it happen and bring your vision to life!

S.

Had a great experience with DOR and I (& more importantly the fiancee) really like the bespoke ring produced. Matt is great at guiding you down the correct path, while still letting you maintain control over the key decisions. I'll be back for the wedding bands!

E. H.

My (now!) husband and I cannot recommend Diamonds on Richmond (DOR) enough. My partner had originally approached DOR for help choosing my engagement ring before we got engaged. He had heard about DOR's ability to make your dream ring at your budget. At the first meeting, DOR recommended he use a proposal ring. This meant we could go back and choose the "real" ring together. From the moment we walked in to choose my "real" engagement ring, we felt welcome. Michelle was so kind and helpful and accommodating. With Michelle's assistance, we quickly chose the design we wanted for my engagement ring and the ring was custom made just for me and was ready to pick up six weeks later! Michelle was so fantastic that there was no doubt I needed her help with my wedding band as well. Same as with the engagement ring, Michelle delivered exactly what we wanted with no hassle or fuss (or ridiculous price tag!). Not once did we feel looked down on for having our "budget" and this was much appreciated. DOR is fantastic and we would recommend them to anyone. Thank you so much Michelle and team!

C. C.

The dynamic brother and sister team (Michelle and Michael) at DOR created my engagement ring and both our wedding bands and did an amazing job (both with their attention to detail and professionalism), delivering our rings to my husband by hand on both occassions, which for us was such a stark contrast to the larger and less personable jewellery stores we saw both in Sydney and NZ. Communication was smooth and effortless and already I have had one friend purchase an engagement ring from them, raving about their equally wonderful experience at DOR. Love your work!

C.

Again we were thrilled with the ring we had made at DOR. It is just gorgeous. The service we have received from Michelle and Michael has been amazing. We were very impressed with their friendliness and attention to detail. They go out of their way to help and make it a great experience. I recommend them to friends and I will always go back to them. Thanks guys you give the best customer service I have ever had.😀

D.

From a guys perspective of making the biggest commitment you're ever likely to make and not having a clue about where to start for the all important engagement ring, Michael and the team at Diamonds On Richmond were well placed to offer all the advice I needed in a friendly, professional and non sales oriented manner. I had looked at 2 other well known manufacturing jewelers in Auckland specializing in engagement rings, and found their service and approach lacking. DOR made the purchase stress free, and the various options for exchange / re-size of any ring purchased made the final decision that much easier. I really can't speak highly enough of them !

B.

Couldn't recommend this place enough! Don't bother going anywhere else! Myself and my soon to be mother-in-law went to go find an engagement ring here about a month ago. We avoided the big chains because we wanted a more personal experience and we definitely found it. I'm horrible with names, but the woman helping us was a lot of fun and had a great sense of humour. I was out of my element and had never really looked at engagement rings before, but I knew my fiancé wanted rose gold, something unique and didn't want to walk around with a massive rock on her finger. She was very knowledgable and took her time to show me any ring I wanted and eventually stumbled upon the perfect design. I wanted to have the ring custom made in rose gold, which was no problem, and I even got to pick out the diamond that would be used. She explained to me the 4 c's and went into detail about the entire process. It was made in a very timely manner and they let me know the minute it was ready. We had plenty of laughs and it was a very satisfying experience. Even after the proposal we went in to get it resized and it was ready in just a few days. Couldn't be happier, these people really know what they're doing and are excited to help you. If you're thinking of popping the question any time soon, I'd highly recommend checking them out - don't bother going anywhere else! Thanks again guys, she loves the ring! - Brad

N.

Excellent all round! Purchased an engagement ring for my fiancé. I was unable to choose a ring that I thought would be suitable so the team provided me a "proposal" ring to propose with, after my fiancé was able to choose her own custom ring. Really nice people, expert knowledge and advice, fair pricing, pleasure to deal with ~ Thanks !!

J.

Don't go to those jewellery franchise chain stores for something special. DOR is a small store, and the service was just right, considered, respectful, and not pushing anything. Mat remembered who I was, what I had mentioned to him from previous visits, and made it very easy. Choosing something that will last a lifetime should be special, and the memory of choosing it should also be a lasting and rewarding one. Franchises are for fast food, go for boutique fine dining instead.

J.

Went in to Mt Eden jewellers to have my girlfriends ring finger sized (had previously got her engagement ring resized there but it was stolen). He refused to do it and it really upset my fiancé. Diamonds on Richmond were the complete opposite, very kind and willing to spend the 20-30seconds to get it sized. Thanks guys!

C.

Amazing service! Beautiful store, incredible diamonds! Would 1000% recommend getting your engagement ring or any ring from Diamonds on Richmond!

S.

Very helpful, friendly and thorough staff. Beautiful jewellery pieces too!

P.

Great service. They make the experience special and are so kind. So lucky to have my ring made by them.

A.

Wow! Just wow! Don't even bother going anywhere else for an engagement ring. Matt was not only super knowledgeable, but speaks to his customers as another human being rather than a payday. I really can't praise them highly enough.

C.

Amazing experience designing an engagement ring - highly recommend!

S.

The best jewellers in Auckland! Fantastic service, very accommodating and professional. Would highly recommend Diamond on Richmond to everyone and anyone! 😊

C.

Amazing service from the staff even though it was Christmas Eve and they were really busy. We walked out of there over the moon and 100% sure we got the perfect wedding rings being custome made for us.

S.

Fantastic team, really approachable, professional, and creative, and incredibly generous to charity

L.

An awesome experience with Matt - we felt looked after and listened to. Highly highly recommend.

m.

Great service and Michelle was really helpful in trying to decide what to choose for a custom ring. Nothing was too much hassle and competitive pricing as well. Highly recommended

K.

Everything about Diamonds in Richmond is 5 Star. Fantastic service exquisite diamonds and fabulous designs. Highly recommended

D.

Great place, we sourced our engagement and wedding rings here and were very well looked after - I would reccomend DOR to everyone.

T.

Lara was absolutely fantastic in getting this wonderful ring to me on time during lockdown. Thank you so much

J.

The lady that helped us was very pleasant. Worked with what we had. Wasn't pushy at all

J.

Gorgeous boutique diamond jewellery store. Amazing collection. Fantastic knowledgeable customer service.

w.

Perfect customer service, very helpful. Michelle + Michael's knowledge and service is exceptional... highly recommend

J.

fantastic service, quality product!

A.

Amazing service!

D.

Very professional and knowledgeable!! Great service!! Highly recommended.

A.

Amazing staff that are genuinely passionate about their service!

R.

Lovely people and really personal service.

W.

So good

E.

Great people great service

S.

Very friendly staff!

M.

Beautiful jewellery

E.

DOR offered an incredible level of service in my search for an engagement ring. As a man with very little knowledge of rings or diamonds, finding the perfect ring seemed like a daunting task. Lissy provided me with all the information I needed and many different options to create a stunning diamond ring. I went with DOR for their experience in making bespoke rings, their service and the fact they are a family run business. Highly recommend thanks Lissy and Michael

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