Reviews of The Music Machine. (Music Store) in Napier (Hawke's Bay).

The Music Machine

129 Reviews

110 Comments

Music store

Musical instrument store

35 Hastings Street, Napier South, Napier 4110, New Zealand

Description

Information of The Music Machine, Music store in Napier (Hawke's Bay)

Here you can see the location, open hours, popular times, contact, photos and real reviews done by the users.

This place has good reviews, this means that they treat their customers well and you’ll feel great with their services, recommended 100%!

Map

Open hours of The Music Machine

Reviews of The Music Machine

C.

I have been dealing with Richie at Music machine for some years, and have always had a hugely helpful and good value experience. On my recent trip i called by again. The atmosphere is wonderful, staff magnificent

G.

Great prices and very good customer service. I couldn't find the piano I was looking for until a friend recommended I check this store and there it was! I am very happy with my purchase :)

v.

I’m from Christchurch and have bought 2 items online from music machine. They are always easy to communicate with, and items had no issues. They are very competitive with their prices compared to other shops. I only wish you had a branch or located here In christchurch so I could hang around and visit the shop.

D.

The best music shop in New Zealand. Ritchie and Jeff are like long lost relatives who always make you feel at home. Love the place, love the guys.

F.

What an amazing selection of guitars. I slipped over in a puddle of my own drool several times and the guys in there were really good about it. That sort of thing must happen all the time...

J.

Best Music Shop in NZ. Great deals, speedy delivery North & South. Product is fantastic thanks!

N.

Phenomenal service and product selection. The team are always helpful and obviously know their stuff. Can't go wrong, would highly recommend!

m.

Just dealt with The Music Machine again online, Amplifier Purchase and Delivery… Service = ‘PERFECT’. Dealt with them from the South Island 5 years ago. Guitar Purchase and Delivery… = ‘PERFECT SERVICE’ Cheers and Kind regards, and Many Thanks. Brilliant!

S.

Great people. Purchased a pair of hs8s amazing speakers at a excellent price. Staff are friendly and very helpful over phone. Items arrived at my door within 2 days. Knowledgeable, responsive and great prices what more could you ask for👌

B.

Great place for musical needs. Friendly staff always willing to help you find what you're looking for

S.

Absolutely would not of been and done what I have done musically had it not been for the team at the music machine. Ritchie is one of the greatest people to gtace Hawke's Bay with his presence and helps anyone who walks through the door. Him and the team have looked after me since I was 8 years old. Great quality with a great price. Highly reccomend them if you need anything. Thanks everyone at the music machine

T.

Great shopping experience here. I ordered a Fender Champion 100XL and it was delivered very quickly. Great price too

T.

Richie went out of his way to set up a jam session in the store for my daughters. He was so helpful and knowledgeable, helping them find the best kit in their budget. In the end they went for the equipment but we will be back for more. What a brilliant portal of happiness for any musician. Thanks!

E.

Best service you could ever hope to receive. I got my first guitar here aged 11, my second guitar here, my third guitar here oh and my fourth guitar here. Richie & the team will go above and beyond to get you sorted. And if you're lucky you'll be offered a cup of tea! The only downside is how brilliant the products are. You'll walk in to get a set of strings and walk out with 2 new pedals, a downpayment on a new electric & will have completely forgotten about the strings.

S.

Friendly guys, lovely guitars - the best music shop in town

H.

Great Service - Quick Delivery - Will be sure to order again!

J.

Absolutely amazing store for music supplies! Rockshop was useless at best, and after my experience in store here I would never go anywhere else. Thanks mate! 10/5 stars deserved

M.

After weeks of searching and countless emails and phone calls to various music shops in Auckland (who never replied, or simply didn't want to help me) I gave up on shopping local and found Music Machine. From first contact, Richie and the rest of the team went above and beyond to help me get what I was after (and get me a better deal than anywhere else I had seen advertised). It's been a few months wait for my guitar as it arrived from the States, but communication has been regular the whole time with fast responses (often within the hour, and with updates from the supplier). Napier isn't exactly convenient for me but my experience has left me wondering how other music stores are still in business! Music Machine: Come for the guitars - Stay for the service! 10/10

K.

Richard, Jeff and the Music Machine Family were introduced into our lives, (my 7 siblings and I) by my father well over 20 years ago! The guys have always treated us with respect and kindness, generosity and top notch Awesome Friendly service, the best instruments, equipment and accessories!!! I introduced my Son to Richard and Jeff a few years ago and plan on carrying on the family tradition for generations to come 😊 I highly recommend this friendly Music Family Store for the best in Music 🎵🎶🎵 Thanks Guys!! Merry Christmas and the best New Year!!! 🎄✨💫

J.

I was shopping for a ukulele and discovered a great range, at fab prices, plus they were having a sale. The guys there were very helpful and were only too happy to demo the ukuleles for me, to help me decide which one was best for me. I really enjoyed my visit there

J.

Such a fascinating shop to visit, my husband and I pop in every now and then me for.a browse in their lovely old building. We'll worth a visit, especially if you are a music lover. Very friendly staff too.

G.

The best customer service I have experienced in any music shop in NZ by far. They’re always super helpful, give great advice on gear and their prices are excellent. I have bought two guitars from Music Machine and would they happily buy another from them if I was in the market for a third 😁

D.

Excellent service ***** Been looking for an item for such a long time and no luck but finding it overseas, lucky enough to see it posted “ out of stock” in Music Machine website so I got in touch! Managed to source only one left from supplier and ship straight away. Thanks a lot! Really happy with the purchase :)

E.

This place is amazing. The customer service is superb, great range of guitars and other instruments, and loads of great deals. If you want anything music/instrument related, go here. You won’t regret it.

A.

Ordered a Yamaha digital piano, delivery was quite prompt and the staffs were so friendly! Even the delivery guy was cool. Highly recommended! Don't hesitate otherwise u gonna miss out an awesome experience :)

G.

The service at The Music Machine is exceptional! I was from out of town and they really went out of their way to accommodate me by putting an instrument on hold and even getting a guitar in for me to try before I left. I would highly recommend visiting The Music Machine even if it's just to receive incredible customer service!

B.

Great communication from Music Machine about despatch and delivery. What a great little amp! Thanks Jeff

D.

Emailed them from Wellington asking to lay-by a guitar I really wanted, they provided top quality service, prompt replies and answered any questions that I had. I had heard through a family friend about how amazing Jeff and the team is at Music Machine and he wasn’t wrong, truly top class service!! I’ll definitely be using them again going forward for any of my guitar needs 👏🏻👏🏻 P.s they have amazing prices and top quality products too plus the shipping is super cheap and reliable all round 5 ⭐️

S.

Great people, great attitude to customer service. When we couldn't agree on the amp, they took it back with no fuss and refunded in full, after trying hard to sort out the issue for me. Hopefully will be able to purchase something again and this time it will suit.

S.

Ordered some studio monitors online at a great price. Quick delivery. Very happy, great experience.

J.

I have just received my Yamaha HS8 today in the post and i'm super stoked, thank you Jeff and your team so much - I could not be happier and although i'm in Nelson, i'll be using you guys for sure again really soon. Thanks again, Josh Chapman.

E.

Great customer service. Which I must say is hard to find these days. Easy to deal with. Very patient and understanding. They didn't just fob me off, when it would have been easier to do so. Also, great customer service from the Martin importers. Both Jeff and Richie were very knowledgeable and helpful. And I got the best deal around. If I'm ever down in Napier I will surely drop in. Thank you again, Brent

R.

The easiest musical instrument purchase I’ve ever made. Ordered a Yamaha digital piano and it made it from Napier to Northland in record time. Excellent communication from Jeff at Music Machine as well, top marks 👍

B.

Never been there. I ordered online twice now. Great service :-)

D.

Bought a pedal online from these folks, they didn't want to send me their floor stock so they upgraded me to a better pedal for free! Amazing deal, great service

K.

Excellent service and very fast shipping. Would definitely purchase from them again!

J.

Great selection of guitars amps and instruments Great service .. great to see some classic photos of the fab four. Has a nice ambience unlike a lot music shops that are quite sterile and generic. Look forward to visiting in future. Thanks JA Kemp

K.

Great independent guitar/music store, friendly knowledgeable staff and with a large varied inventory. Stores like this are becoming rarer, but should be supported due to the quality of service and care they supply their customers.

к.

Amazing help on finding me a first guitar, hooked me up with a good deal too. Will definitely be back next time I need something.

B.

In short - if you buy anywhere else you're doing yourself an in justice. Great deals, great service, great people. The guys at Music Machine are passionate about the instruments they sell and the people they sell them to - that's a winning combination.

W.

Absolutely the best music shop in Hawkes Bay. Excellent advice from guys who not only know their stuff but are out there doing it too. If you play live and you stuff breaks down they will bend over backwards to get you up and running again so you can make that gig tomorrow night. Couldn't ask for better service or better prices. Always my first choice

O.

Top team, great selection of guitars and accessories. Guitar set up/repair best in the Bay!!

D.

Very satisfied with customer service, products and a rapid delivery time. Thanks!

S.

Richi and his crew are just amazing.

P.

Richie is amazing with his customers... Bloody amazing selection of just about anything to do with music... One of our favorite places to visit in Napier

R.

Great staff , very friendly and helpful love the place

J.

Used to spend time noodling away in guitar shops 40 years back and Music Machine has the same vibe. Nothing is too much trouble, good support and always ready to share their extensive experience. A den for muso's and a treasure trove with something for all levels. The guys don't sell anything....the gear just asks to be taken home!! I spent time there as a kid when it was Harstons and the ambience hasn't evaporated.

J.

You guys are awesome. Going thru your online store was easy and stress free. Best prices, shipping, and communication. Keep up the great work.

M.

Top professional service with extremely fast delivery. Definitely 5 star service. Will deal with them again... guaranteed!

J.

The best music store ever. Friendly staff with heaps of musical experience and knowledge, with a comprehensive stock of instruments and accessories.

R.

Just purchased a guitar from Music Machine. Top notch service and the staff are extremely knowledgeable. An all round great experience.

J.

Awesome shop for all things music! Great help and super friendly. Recommended. +++++++👍

c.

Hey now this place ain't just a music shop it's an institution over twenty yrs service to napier music scene and the owner Richie well respected musician himself if you need music stuff go here they know what they are talking about

B.

Great place, great workers. If you have questions about music or want advice or music gear, they are the best.

M.

Great service Ritchie great guitar love it ill be back

D.

Great service, fast delivery, good product. Very happy with my purchase.

D.

Richie's amazing as are all the staff. Been going here for decades. My favourite music store.

T.

They fixed my guitar quickly and for a good price. Friendly knowledgeable staff. My go to music store in Napier.

A.

Excellent service and expertise from Richie and Jeff. A true musician's shop.

T.

Great customer service, would definitely go back for any more musical needs when in Napier

C.

Nice team, huge range.

C.

Dropped in for a browse while exploring the Napier streets. Ended up having a good chat with the shop owner and buying a guitar pedal haha

D.

Great price, hassle-free, pleasant to deal with, prompt delivery, and great products.

P.

Great service, great range of instrument's and gear.

k.

Awesome service!!! Richie is so knowledgeable and easy to get on with.

E.

Great service from Jeff. Best price and far shipping.

K.

Good advice and got me right what I wann'ed

M.

Great helpful staff good job guy's

D.

Great selection of guitars. Great guys very helpful musicians.

S.

Brilliant place to buy any music gear! Don't waste your time with The Rock Shop!!!

T.

Fantastic service. Great deal.

M.

Helpful and friendly.

Z.

Got my hd28 martin over there. Best price in NZ

R.

Great guys, excellent service and knowledge. Worth a visit.

I.

Good

a.

Awsum friendly staff, went the extra mile to help with our purchase.

m.

A wonderful musical retailer full of gems and instruments and knowledge and happy faces!

M.

A real musician shop. All the top guitars, great staff.

S.

Best music store in New Zealand!

P.

Excellent products and service. 5hanks Richie!

D.

Always great service and advice from a legend of the industry.

B.

Best music shop ever.

R.

Excellent friendly service and good prices!

L.

Best place to buy your instruments

M.

Richie and the team really look after you here.

P.

Good service allow layby....quite helpfull.

S.

Prompt delivery, even during lockdown

M.

Always good

D.

This guy is genuinely helpful.

P.

Great

F.

Friendly and knowledgeable

A.

(Translated) Mainly guitar instruments, there are also banjo, mandolin, etc., but all are popular brands, other brands are relatively few. (Original) 主要是吉他樂器，也有班卓、曼陀玲等等，但都是流行牌子，其他牌子比較少。

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