Reviews of Bailey Nelson Optometrist - Auckland CBD. (Optician) in Auckland (Auckland).

Bailey Nelson Optometrist - Auckland CBD

368 Reviews

151 Comments

Optician

Optometrist

Contact lenses supplier

Eye care center

Optician

Sunglasses store

Commercial Bay Shop 8, level 2/7 Queen Street, Auckland Central, Auckland 1010, New Zealand

Description

Information of Bailey Nelson Optometrist - Auckland CBD, Optician in Auckland (Auckland)

Here you can see the location, open hours, popular times, contact, photos and real reviews done by the users.

This place has good reviews, this means that they treat their customers well and you’ll feel great with their services, recommended 100%!

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Open hours of Bailey Nelson Optometrist - Auckland CBD

Reviews of Bailey Nelson Optometrist - Auckland CBD

J. M.

I think this store has a good price for the quality of the glasses. I wish the service at the store was better. My only interaction with the people at the store was when I was paying, while in other stores the attendants actually help you with selecting glasses. I was a bit confused with frames and which ones could be made into sunglasses, and what lenses they had. But didn’t get the opportunity to ask, so thought it was better to just pick one and leave.

S. F.

The staff at High St Bailey Nelson were AMAZING! So friendly, so helpful and completely supportive in helping me with my 1st pair of reading eyewear. They made the whole process so easy and stress free :)! The store also had a fantastic selection of frames to choose from. I was thoroughly impressed throughout the whole experience and highly recommend High St Bailey Nelson and the team!

K. C.

I had a fantastic experience with the High St store team after breaking my frames, a special mention to Catherine who was my point of contact. A new pair was promptly sourced from another store, called on arrival, my current lenses put into the new frames - and a call to tell me they were ready. While I was there I was also told of the new collection about to launch as I was after a certain sized frame for a new pair of prescription sunglasses. Great experience!

M. L.

I'm from Christchurch and I needed to adjust my 2 pair of glasses. Just like in the south the staff is so friendly and the service is always the best. Thank you so much.

M. R.

Optometrist was great. Was very thorough and helped me feel comfortable that my eye health was good. At front team were helpful in picking glasses. Was quick

D. I.

I needed new glasses and hadn't replaced them for 12 years the experience at Bailey Nelson High street was just great. From initial booking through to their personal ph call follow up through covid to my sitting with the optician, the assistance and patience with Kat and Tom in selection my frames was excellent with no pushy sales talk.they walked me through many options. They said 14 days to get my glasses which are progressive plus a pair of perscription sunnys which I chose polarized lenses .I was surprised to get a txt after just 7 days to say they had arrived in From Melbourne. I'm 100% satisfied with both Pairs, very fashionable and 5 stars for service.i would recommend Bailey Nelson over the opposition any day .

L. F.

Great selection of frames offered, along with helpful and friendly service. Staff are knowledgable on what glasses work best for you which really helped my decision in choosing a pair. Definitely would recommend this place to anyone that’s after affordable, good quality glasses with eased and friendly service!

E. M.

Fantastic experience - lovely people, great (first) pair of glasses. I am very grateful to the staff.

H. L.

Great service! They really care about your needs and go above and beyond to ensure you have the perfect tailored glasses :)

D. T.

Really great customer service. Had my new glasses fitted completely to my face from the nose to the ears, one step at a time. The staff member was super patient with my needs and how the glasses felt on my face, making multiple micro adjustments to get them just right. Always such a pleasure to visit this particular Bailey Nelson!

G. N.

I am so happy with my glasses! I didn't even know about transition lenses until Kahui explained them to me. I will definitely return for more glasses soon. Thank you Kahui :-)

C. P.

Thank you, Andrew and team! You're all amazing. It was a great and comfortable experience. :)

V. A.

Very professional, friendly and accommodating staff. High tech equipment. I completely recommended.

I.

Awesome staff and glasses! Thank you so much, I'll be back for sure. A great shopping experience 👍

P. N.

Hi team just wanted to say Kahui was awesome ...appreciated all her advice and friendly approach, great team of professionals ....will be back again

T. K.

Excellent customer service from Kat, and really happy with my glasses!

L. C.

Amazing ! I finally found a great place where I can find so many nice pair of glasses and at the same time feeling really looked after! Great products and exceptional customer service . Thank you Kahui

J.

The optometrist and staff was very kind and helpful. My boyfriend and I got a free eye test each, and we received a really detailed exam and results. Then I ended up buying glasses which improved my reading vision so much. My boyfriend broke his glasses lens a few days later and they replaced it free of charge. So really great service. Also the lenses that they have available are really classy and chic designs that you wouldn’t find in a specsavers.

H. M.

Thought id give the high street branch a try with the free eye exam offer (booked with Andrew) and was really happy with how things went. Comprehensive exam and a really good selection of frames. Walked out with new frames and lenses on order and it was super straightforward and easy. The staff are all lovely and happy to help

T. R.

Came in for glasses as I lost mine. Left with a contact lens free trial and selected some nice clear frames. Arrived pretty quick, maybe a week and a half. Stoked with the quality of the frames, I was afraid they wouldn’t suit me but they’re good! Contact lenses are turning out to be pretty good too, however I notice I am more sensitive to light when wearing the contacts - light seems brighter, especially in contrast; looking out of a window from indoors can be blinding. I’ll raise this matter when I go in for my contact lens follow up appointment, I wouldn’t recommend driving a car immediately if you’re on a contact lens trial. Great service from staff as always ⭐️⭐️⭐️⭐️⭐️

A.

Recently came in for an eye test, all the staff were really nice and helpful. Wonderful selection of frames and options like anti reflective coatings, blue light filter for clear lenses and polarisation for sunglasses. Great pricing too - I got two pairs of glasses (clear lenses and sunnies) and the total for everything was a couple hundred less than I paid at a competitor for one pair of frames/lenses :)

M. B.

It’s my second time in the High Street store and the quality of service they give is still amazing. Andrew - the gentleman that did my eye test was great. He walked me through what he was seeing in the eye scans and answered any questions I had. The other staffs were also helpful when I was struggling to choose between frames and answered my questions. Great staff at the High Street store, made my friend and I have a great and comfortable time shopping. Definitely recommend Bailey Nelson!

L. T.

Friendly staff and good selection of frames for reasonable price!

t. s.

Friendly and efficient with a good range of frames to choose from. Comprehensive eye exam.

W. Z.

Pros: - Generally on trend designs. - Fantastic price point at $300 for 2 pairs of quality glasses means you're really not breaking the bank. - Handcrafted, so great quality as well. - Free post-purchase servicing. Cons: - You'll probably end up only buying from Bailey Nelson because there's no reason to shop elsewhere.

T. P.

Great place, the service was amazing, they were so chill, the glasses are pretty cool. If you want nice stylish glasses along with great services, come to bailey nelson high street

J. K.

Had my eyes examined by optometrist Shay last week, she was very thorough and knowledgeable. The lady who served me was very friendly and helpful choosing my frames. Special thanks to Joshua who got the frame in for me to try on the day as they were out of stock. Can't wait to try out my glasses!

D. R.

Went here multiple times to buy new eyeglasses, for an eye exam, then lastly, to claim what I purchased. The first visit was amazing. They had this female staff who was super accommodating, very friendly, and was open to helping and explaining how I should go about buying new glasses. I was asked to go back the next weekend though because there was no more open schedule for their optometrist. Upon returning, the friendly lady wasn’t there anymore and the other staff who I talked with was a bit aloof. The optometrist was very nice though, explained my eye exam results, and was friendly throughout the process. When I paid for my purchase though, I was suprised that the fee increased immensely because of the type of lens I had to wear. It wasn’t explained to me why. Should have asked, I know, but maybe best to discuss that at the start? Good thing they had afterpay. Claimed my glasses a week after. It was an ok experience, I don’t think I’ll be coming back here though.

A. O.

Solid 5/5 can't get any better than the experience here at BN High St. This was by far the most comprehensive eye test I've had comparing to both OPSM and Specsavers comprehensive tests. Fantastic value for money in their testing procedures, unprecedented in-store service, and stylish affordable frames (way more stylish than what's out there in my opinion). Thanks so much and love what you do team! I couldn't be more impressed.

S. S.

Really lovely customer service. All staff were attentive and took time to talk you through the different types of glasses they have. The optometrist is very helpful too. She was informative and explained the changes in my vision well. I would recommend Bailey Nelson to anyone looking for an optometrist that has a great range of glasses and a friendly team.

C. E.

Great selection of frames, especially for those of us with smaller faces. The team was friendly and helpful. Looking forward to my new set of prescription glasses and sunglasses which combined cost the same as my last pair of glasses from a more expensive optometrist.

c.

Hi there, I am very happy with my new glasses and I was very impressed with the professional and excellent service received at the High street branch in Auckland. Thank you Claudia

A.

Very lovely team, with a very good glasses selection and quite cheap! Eye exam, selection and environment is overall great! Really positive experience, as a first time customer compared to others, and will definitely come back.

Z. R.

Friendliest staff I have to say. Such lovely ladies. Very helpful.

K. A.

Staff were friendly and professional. Good range of frames and the final combination fitted well and needed very little adjustment.

R. S.

Staff are super friendly and helpful, smooth and stress-free from walking in and mentioning my booking, to the eye test itself, to getting help with picking out frames and ordering them. Can't wait to pick up my new pair!

R. L.

Really helpful staff. The staff at Bailey Nelson High Street tolerated me trying on glasses for hours and gave great advice! Good quality frames.

l.

Super great service. The staff are all friendly and professional. The glasses also seem of high quality. Looking forward to receiving my pair!

C. B.

Betty was really helpful when she checked my eye at High St CBD. She explained everything in a way that does not make me feel anxious. She recommended things based on what I have been experiencing. My overall experience at Bailey Nelson have been exceedingly pleasant every time. All the team members here are very friendly and helpful. Easily the best optometrist in NZ💕

G.

First timer needing reading glasses. The service provided by Josh was attentive, thorough, patient and professional. Good stylish range of frames and good prices. Product arrived quickly by post. Highly recomend this High Street store.

F. M.

Amazing service, helped me find the best option for me, easy to understand price structure, order was completed quickly, really happy with the results :)

R. D.

I had a really great experience at this Baily nelson and will make this my regular optometrist. The women who helped me went above and beyond for me and suggested some really cute glasses.

K. I.

such a poor experience at this particular store. I visited and was prescribed a completely inaccurate prescription. when I brought this up with the optometrist, their response was that I had been "over-prescribed" by my previous optometrist and that I would adjust. i felt obliged to purchase the contact lenses at that prescription, so i did. one year later... and I have a box and a half of contact lenses left, going to waste. after going back to my optometrist of 10 years, they were shocked by how off the prescription given to me by BN was. Edit, 13/07/2020: One year later, Bailey Nelson rectified this issue and provided me with a replacement pack of contact lenses to suit my current prescription. Thank-you Josh, this gesture was greatly appreciated and I have therefore adjusted my rating to reflect the customer service received this time around. Thanks again.

C. B.

Really pleasant experience. I had a complimentary eye test. The optician was friendly and very thorough. Prices of lenses and glasses also look competitive. Recommended.

V. W.

Very friendly staff, and competent and good customer service. The range of styles and designs is great and the glasses are of very good quality. Was very happy with the eye test and overall service!

D. P.

Went to Bailey Nelson for the free eye test and keep coming back for the out of this world customer service! Not only is the product range comprehensive, high quality and affordable but the staff also goes above and beyond every time. I've been served by the amazing Makayla multiple times and I always feel like I'm getting the best advice and time is made for me to feel like a valued customer! I've been recommending Bailey Nelson to all my friends and family and will continue to do so, A+!

N. T.

Great services! Both the optometrists were so friendly and professional. The girls at the counter were amazing, especially their lovely manager with the cool pink hair! She is so patient and knowledgeable.

K. S.

Awesome service and great prices. I live out of town so they pre-fitted the glasses and then couriered them to me. Highly recommend

K. S.

Great place if you're looking to get some new specs. Staff are very friendly and helpful and their collection are top notch while affordable. Would definitely go here a again for my next pair.

A. L.

Amazing Service! Optometrist Andrew was very friendly and patient when explaining my complicated eye condition. Got given practical and helpful advice. Would definitely come back next time! :)

C. C.

Wonderful friendly and helpful staff. Great product at a good price. I love my glasses!

S. D.

I really enjoyed interaction with four of the team through the process of visiting, booking, frame selection, examination and collection. They made it easy. Having AfterPay as an option is excellent

A.

Amazing staff very helpful great customer service, love their glasses one of the best in Auckland.

J. A.

Walked in at lunchtime with sore eyes from staring at my computer. 15 minutes later I was having a free eye test and then I could choose some new glasses with my new prescription. Friendly efficient service. Glasses will be ready within 10 days. Good peace of mind to know that it was just a change in my sight that was causing my sore eyes 😊

S. J.

Very very nice staff. Optometrist helpful and gave good explanation of what is happening with my eyes. Not out to just sell you stuff unnecessarily. Guy that did the initial eye testing was friendly and nice. Girls on the sales floor were lovely. Great experience, thanks guys!

K. K.

My contacts were due to be collected the day after lock down. I thought I'd go weeks without them but the lovely team contacted me then personally dropped them to my letterbox. Amazing service thank you!!

C. B.

Bailey Nelson has an awesome range of frames for such affordable prices! The services was fast and helpful, and everyone was so lovely in helping me pick the right glasses for me. Can't recommend them enough.

R. C.

Always so fun and easy to deal with. Frames are super stylish.

H.

I don't think I've ever had quality eye care service like this. Thank you to the lovely team for helping me not only get some stylish new glasses but for taking the time to explain each part of their processes. Will be recommending this place to everyone I know who's blind like me hehe.

X. H.

Went to get a new pair glasses from BN under a recommendation from a friend and they are spectacular for their customer service (helping you choose the glasses and the eye test) and selection of glasses!!! Moreover, I actually bought the glasses 5 months ago, but I needed some letters from their optometrist for my insurance. Sent an email in on Friday 5 PM and gotten what I wanted on Saturday immediately !!!! Such friendly and speedy customer services are rare nowadays (some places don't even check their email ) and BN has been wonderful for everything!!! Definitely will go back.

A. S.

Finally, glasses you actually want to wear! Staff here is always friendly and approachable and genuinely want to help. Take the time to ensure everything fits comfortably and you never feel like a nuisance asking for tiny adjustments. Can't fault them.

R. S.

I bought a pair of glasses a couple months ago for my partner and she loves them. The experience in the store has always been really positive. The manager and 2iC are clearly leading by example and setting a great tone for the brand

M. C.

Really nice frames and glasses. Staff members provide really good attention, support and care for clients. Furthermore, they provide a very quick service from what I have experienced.

L. W.

Bailey Nelson are the Optometerists to go to - slick inviting shop with funky styles & accessories, I had a very informative eye examination by the most professional examiner, (learning so much more about my eyesight than the usual eye places) - every step was carried out through latest equipment, highly trained & confident staff helped me select some groovy frames, I was pleasently surprised at the cost of my new glasses! Affordable yet beautiful. I’m so glad I took my friends recommendations & now I’m spreading the word to all of mine too 🙏🏻💜

Y. G.

Receptionists are very friendly and helpful. The optometrist is the best! Very patient and helpful with everything. Like the frame styles in here than spacesaver.

M. R.

Great customer experience from Josh at High Street. Helped me select the right pair of sunglasses and also ordered another glasses frame from another BN store which wasn't in stock. Very knowledgeable, helpful and attentive. If you want professional advice on regular or sunglasses see Josh at High Street.. he is spectactular!

S. M.

Beautiful selection of glasses. Very knowledgeable and friendly optometrist and floor assistants. Had an eye test, got some sunglasses and prescription glasses. An overall lovely experience! Thanks BN team!

S. F.

Visited High St with my 11yr old daughter today, to help her select her first ever pair of glasses. Being a child of this day and age, it goes without saying she knew exactly what she wanted and was a girl on a mission. After four hours of traipsing around Auckland, the only pair that had captured her in any way were over $700, and needless to say, that was far more than I was willing to pay for a first pair of glasses. We were both fairly tired and over it all by the time we walking into BN High St, and my hopes of finding anything that was going to appease the discerning style requirements of Miss 11 were fairly non-existent by that stage, with our attempts to settle on a pair turning into full blown negotiations and lessons on compromise. Enter: Dream Girl. We had found a certain model which my daughter was keen on, however wasn’t too fond on the colour (see also: discerning style requirements). I didn’t manage to catch Dream Girls name, but she was adamant she’d seen this model in the preferred ‘Crystal’ as outlined by Miss 11. She hunted high and low throughout the store trying to find this specific frame for my daughter to try, however kept coming up empty handed. All the while, my daughter continued her frenzied search for a suitable alternative, and the remaining staff in store supported and encouraged her whilst she tried to figure out what she wanted to do. We settled for a different pair, and no sooner had we started to approach the counter to begin the purchasing process, Dream Girl excitedly exclaimed that she’d found the very pair she’d been looking for, tucked away on the back shelf hiding amongst others. Miss 11 tried them on, and experienced her very own Cinderella moment - elated with the style, colour and fit, she proceeded to dance through the shop, well and truly ‘feeling herself’. Prior to this moment, she had expressed her concerns on being teased for wearing glasses, but all those fears were cast aside and my happy, confident girl reappeared. What had started as a stressful, painstaking process filled with apprehension became a real coming-of-age moment for my pre-teen, and I cannot thank your team enough for the role they played, or for the service they provided us with. Now, my biggest concern is how many times I’m going to be asked “are my glasses ready yet?”. Thanks again, folks!

F. S.

Great experience! Friendly and informative staff, amazing glasses too. Was referred by a friend and I will also refer my friends now. Text reminders about my appointment and my glasses being ready was really handy too

C. G.

Great service, all staff are really friendly and it was really easy to book my appointment online. Loved the selection of glasses too.

S. C.

10/10 customer service. Everyone is genuinely so sweet and lovely to chat to. Definitely recommend if you’re getting glasses for the first time.

K. M.

The two lovely people that helped me, were great. Glasses are super stylish and fit me perfectly. Thanks Team.

m.

I was very happy with the professional service and advice I received at Bailey and Nelson High St store. Looking forward to getting a trendy new pair of glasses soon.

G. G.

Having my eyes tested at BN is always a pleasant experience. From being greeted by happy friendly people to always being able to book an excellent caring optometrist and receiving lens quickly.

J. W.

Great team. I felt comfortable and relaxed when choosing new frames.

F.

An awesome experience. It seems Bailey Nelson in High Street is making shopping for glasses fashionable and very trendy. You simply can't compare the fun atmosphere to any other similar retail shops.

a. h.

Got my eyes tested and brought really nice glasses in half an hour. They don’t muck around. Also super friendly staff

S. M.

Absolutely wonderful and patient help from the lady who helped me choose the pair I eventually bought. And again when I went to pick it up, assisting me with the adjustments. Thank you!

D. G.

Very nice experience, 💕 staffs are amazing!

T. G.

Bailey Nelson is the best! Helpful staff, great styles, well priced, and prompt ordering times. Highly recommend!

t. c.

Thorough efficient service. Felt very comfortable with the staff and optician. This was for contact lenses which I am very happy with.

J. U.

Great team, great service. Glasses are a reasonable price. The free eye test shows exactly what kind of company they are.

J. R.

Amazing service every time I go. Staff are super friendly as well as knowledgeable. Each time I've ended up walking out with a pair suggested to me. Great place.

J. A.

Customer service is always great here, always make things really easy.

S. V. R.

Great service. Very helpful optometrists. Good selection of frames & lense add-ons. Definitely worth the visit.

A. J.

Bailey Nelson has a nice shop and a helpful optometrist. Overall a nice optometrist and helpful staff.

R. M.

Very happy with the professional and most impprtantly, patient team. I was recommended to go there, and I will recommend others to go there as well. Cheers!

R. A.

Best people best service. The staff there deserves a thumbs up.

J. S.

Had a great experience thanks to Josh, Makayla and Frances. Felt very comfortable, and the team were extremely helpful and professional.

M. B.

Great customer service, friendly and relaxed. Great selection of glasses at reasonable prices. 👍

S. D.

Awesome service and amazing selection of frames. Went above and beyond to find a pair that were almost sold out.

A. P. M.

The service here is prompt, attentive, friendly and very professional. Prices are probably the best in Auckland. Highly recommendable!

D.

Very efficient. No nonsense systems. Good insurance process. Friendly and helpful staff.

C. F.

Excellent service, the staff were highly knowledgeable and incredibly helpful with finding the right style!

M.

The optometrist was fantastic and explained things way more than any other optometrist I'd been to.

T. L.

Excellent service and range of glasses. Smile to greet me was nice

J. J.

The staff were extremely friendly and helpful, and they responded promptly to my emails~

J. C.

The staff were so helpful and patient. Their knowledge was excellent. Thoroughly recommend them.

C. W.

Best service and great style

S. J.

Fabulous friendly staff, great service…. special thanks to Kat…

S. C.

I liked this place, the attention of the staff was very well, and the optometrist was so patient with me in spite of my idiom.

C. H.

Best range of frames. Best prices. Best service.

J. B.

Great service, great glasses and speedily made 👍

N. M.

Always great service & a fab range of glasses.

C. G.

Great price on frames and fantastic service from the team. Very impressed with Bailey Nelson.

L. D.

Excellent customer service! Love my glasses 🤓

A. E.

Great value glasses with style. Friendly staff.

A. J.

So good at readjusting my glasses when they need a tweak after being well loved.

A. R.

friendly service and nice range of glasses!

T. C.

Professional eye examination. Very friendly!

C. M.

Great product and super friendly, helpful and knowledgeable staff. Highly recommended

A. S.

Friendly staff, good price , great quality!

S. C.

All the staff were warm friendly and very helpful. I would highly recommend a visit

D. C.

This has to be the best place ever to go, An amazing professional friendly young group of people that make you feel they care about you Don't go anywhere else

N. R.

Amazing experience as always! Such an amazing team and perfect service.

U. S.

Amazing experience ! Staff is very friendly and helpful .. never going to specs saver again 👍🏻👍🏻

P. M.

Great service along with great range. I came out beaming

H.

My fav store ever!!!! Have been thier customer for the last 3 years. 👍

N. C.

Brilliant service. They were so professional and kind. Thanks.

S. K.

Great service and a large selection to choose from.

R. S.

Friendly staff and really good service.

e. b.

Awesome staff, great value for money, very happy customer :)

J. H.

Can’t fault them. Really can’t. Professional, informative and friendly from beginning to end

A. N.

The staff was absolutely amazing.

L. L.

Always friendly and quick to help out. Would recommend it to anyone and everyone.

C. Y.

Such a helpful team at the High Street branch - fully recommend

E. S.

Affordable style with great customer service on High Street

J.

Wonderful staff, very helpful and attentive

E.

Great service

J. V.

Wonderfully helpful staff that genuinely cared.

S.

All the staff are very friendly and helpful

C. W.

Great consultation and service.

K. G.

Friendly and incredibly professional.

S. A.

They sell good quality, fashionable glasses at an affordable cost. Friendly staff. Have always been helpful when it comes to getting my glasses repaired or related services

D. M.

Really helpful and friendly staff

S. H.

Excellent and friendly service

G. M.

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