Reviews of OPSM Queensgate. (Optician) in Lower Hutt (Wellington).
OPSM Queensgate
Shop 123, Queensgate Shopping Centre Cnr Queens Dr &, Bunny Street, Lower Hutt 5010, New Zealand
Description
Information of OPSM Queensgate, Optician in Lower Hutt (Wellington)
Here you can see the location, open hours, popular times, contact, photos and real reviews done by the users.
This place has good reviews, this means that they treat their customers well and you’ll feel great with their services, recommended 100%!
Map
Open hours of OPSM Queensgate
Sunday
10am–5:30pm
Monday
9am–6pm
Tuesday
9am–6pm
Wednesday
9am–6pm
Thursday
9am–9pm
Friday
9am–9pm
Saturday
9am–6pm
Popular times
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Tuesday
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Reviews of OPSM Queensgate
D.Lyn, at the Lower Hutt store was most helpful. She showed genuine, authentic customer service; patience, care and professionalism. There was another young girl who also helped me but unfortunately I didn't get her name, but overall, the experience I had at this store was refreshing pleasing and very positive. The customer engagement makes or breaks the customer experience and in this case, it made it! I would highly recommend this team. Many thanks to Sue and the team.
t.Went here after UH store to choose a pair of sunglasses as they have good selection of designer frames.
The Team is fantastic. Caring & helpful & went above & beyond.
Love my progressives from UH, & the cherry on top love my progressive sunglasses that were half price deal.
Thanks Hayley for getting me over the line. And for all you young girls & Managers - You are the best.
Thx Tracy
M.We've been going to this OPSM for years. The level of service has gotten better with time. They have awesome staff and Sue really knows how to look after her team and her customers. They have compassionate Optometrists that really want to help. They're awesome!
K.Thank you so much for the staff at OPSM Queensgate for your friendly, great vibe and excellent customer service especially with the added pressure of covid traffic light system. Special thanks to Barry and Ashleigh for your extra patience and answering all the questions I had. Well done guys! Note: I used to be a Specsaver customer but after the poor service from them I tried OPSM and was so happy that I did.
A.We had a wonderful experience at opsm queensgate today. We had come to try on a few frames with a toddler and all the ladies thoughtfully engaged the child to ensure that we could try on frames in peace. Very grateful and would certainly recommend. This is customer service at it's best. Thank you!
S.Staff at OPSM Queensgate were welcoming, informative and friendly. Sue especially was so amazing and even though she was in the store by herself she lit up the room. Such a positive vibe during such a trying time with change of levels during covid.
O.Barry was extremely professional, and took the time to carry out a thorough examination/scans. He also explained things in very clear detail and answered all my questions in simple terms. I chose to try OPSM as I wasn't overly thrilled with my past two experiences with my prior optometrist, and I'm glad I did. I left a very happy customer and will be back!
S.very professional, awesome glasses, and different options in different price ranges as well.
J.After an issue with my exam booking the service was excellent. Sue, the store manager was outstanding!
S.Had such a great experience at OPSM at Queensgate mall. The staff we very friendly and made the visit very comfortable. My optometrist was fantastic and the staff out front were great and extremely helpful with helping me decide which frames suited my face shape. Would highly recommend.
V.Very nice experience. Staff is friendly, professional and I felt well taken care of.
T.I was really impressed with the staff here! The Optometrist and other staff were really informative but also very friendly and helpful and welcoming. They even followed up after getting my glasses to check in that everything was ok. At nearly 40 it was my first experience needing to get glasses (only for reading) but was blown away by ALL of the team at OPSM Queensgate. I would most definitely recommend this place ☺️
R.Outstanding place for eye checks and glasses. The optometrist Astha Rai detected a flaw in the eye that might have been undetected for a long time. Owe it to her for picking it up during an eye test and setting me up with the hospital to get it corrected ASAP. Wouldn't have known and carried on causing damage if not detected by her.
L.Every member of the staff recognised that I was in urgent need of care and did everything in their power to deliver that care. I can't thank them enough.
L.Outstanding service, friendly, welcoming staff. Received follow up call few days later much to my surprise. Fabulous experience, highly recommend. Its a credit to you OPSM.
B.Absolutely blown away by the incredible service this morning. Thank you so much for your help!!!
B.Great customer service, however glasses cost an arm and a leg. Was quoted 1 grand for 1 pair of progressives. Went online and bought the same glasses for $500. I normally don't mind paying a bit more for the service and such, but not that much more.
R.Edit: I did the frustrating thing where my first solution was to complain online, I have since called up the store and spoken with a helpful staff and a lovely manager who has booked me in for another appointment with a different optometrist free of charge just to make sure there were no mistakes. I am pleased with the customer service experience
I had an appointment at this store where I was told that my vision had improved since my last check up — this would be great news were it not outright false.
When I wear my now out of date prescription things are clearer than without, however they are still not clear; my new, inaccurate prescription calls for no prescription lens for my left eye as it is apparently now perfect.
C.Wonderfully consultation and very informative. Very happy with my new glasses and sunglasses. Very happy.
E.Fantastic customer service, a top-notch experience for my toddler who was the one getting the glasses.
Glasses arrived in 2 business days when we were expecting 1-2 weeks. Amazing!! And they were less expensive (and better quality) than the "discount" glasses place down the other end of the mall.
S.Friendly service and staff. Optometrist took the time to thoroughly understand and investigate my eye health. The care and service is really appreciated
S.Super friendly lady, great advice and service
G.A very thorough examination; I didn't feel hurried; and was fully confident that everything had been seen to. Each step was explained to me, and any special considerations were explored. I was very impressed.
K.Highly recommended. Very friendly and helpful front staff. A great range of well known products. And always happy with my consultations. A+
H.Awesome customer service, I was greeted when I first set foot at the door. All the staff are very helpful and indeed friendly.
S.The staff in this store are amazing. They are always willing to help and give their honest opinions when picking frames and lenses.
R.I had an eye test on sunday at OPSM lower hutt the lady who did my test was brisk and sharp she told me i was colour blind i am not told me i needed an up grade on my glasses just a slight change i have had cataract surgery 18 months ago and have very good lens implanted i just use a very low script glasses for reading i was told i failed one of the eye tests and needed to see a specialist urgent was there cancer in the family of course panic set in then i was asked what kind of glasses i wanted all in a matter of minutes after the C word cost $800 After speaking with the nurse at the eye clinic she told me the dr said my tests were not abnormal and with my lens i should not need new glasses Yesterday i rang OPSM in Lower Hutt and explained everything they were so lovely said how sorry they were as it was a locom i had seen being a sunday and not a staff member they offered me a free eye test and a full refund so lovely and caring
c.Friendly, helpful and knowledgeable staff
A.Quick, efficient and friendly service. Melissa was very informative and helped me with what I needed.
h.They were lovely. My first time walking into this store and they greeted me with smiles whilst waiting they were chatting with me.. keep it up 👍
M.Excellent service! The staff is so friendly and helpful and the styles are amazing! Highly recommend!
D.Simple great customer service 👌 so highly recommend A++.
K.Great Customer service. The team here are always willing to go over and above.
T.Everything went very smoothly, staff helpful.
Z.Exceptional customer service provided by Maria and Christie.
R.Great customer service and friendly staff
Y.Great services and great new glasses!
T.Helpful, friendly and quality eye check up
F.Efficient, friendly and professional service.
B.Excellent quality of the glasses.
H.A great experience.
V.Excellent service
K.Well informed
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