Reviews of Bailey Nelson - Tauranga. (Optician) in Mount Maunganui (Bay of Plenty).

Bailey Nelson - Tauranga

261 Reviews

116 Comments

Optician

Optometrist

Eye care center

Glasses repair service

Sunglasses store

19 Girven Road, Mount Maunganui 3116, New Zealand

Description

Information of Bailey Nelson - Tauranga, Optician in Mount Maunganui (Bay of Plenty)

Here you can see the location, open hours, popular times, contact, photos and real reviews done by the users.

This place has good reviews, this means that they treat their customers well and you’ll feel great with their services, recommended 100%!

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Open hours of Bailey Nelson - Tauranga

Reviews of Bailey Nelson - Tauranga

F. B.

I had a great experience. The girl who helped me choose my frames was excellent. She was thorough and knew her products. The frames have attitude and look different. The pricing is competitive. I thoroughly recommend this optometrist for a friendly and professional service. Worth the drive from Rotorua.

G. M.

Super helpful and friendly staff. Prescription arrived within 1 week, even though I ordered right before Christmas! Glasses seem to be of a high quality and reasonably priced. Will be back!

B.

I went here at a friends recommendation and am so glad I did! Staff were lovely, very helpful when it came to choosing my frames. My glasses are on their way to me now and I cannot wait to receive them 👌🏽

A. W.

Customer service is the best I have had in a very long time. BN value there customers and are extremely helpful, I was expecting my glasses to be taken in to get repaired and they replaced them for me. The replacement pair arrived within a week. Speedy and friendly service I wouldn’t go anywhere else for glasses. Thank you to the team at Bailey Nelson TGA. I recommend you to all!

E. S.

Absolutely amazing people. So kind and genuinely care about your eye sight and whether your happy with your purchase etc. Highly recommend and their glass and really good quality too

A. R.

I had the best eye exam ever! My Optometrist was really thorough, asked heaps of questions, gave me a lot of great advice and was really friendly. The whole experience was very seemless and professional and I will recommend to everyone I know. Thank you!

N. T.

Excellent range of frames, affordable, lovely helpful assistants/sales people, fast delivery, and they took care of requesting the script for the lenses to boot! Will absolutely be back, an awesome all round experience. Have since been back, and the experience was just as great. The two pairs of sunglasses are still going strong, and now happy to have added a normal pair of glasses to the collection.

n. s.

The service was fantastic, nice small team so didn't feel like just a number. Not a huge selection in Eyewear which is good as can be very overwhelming if to much choice.

A. P.

My experience at Bailey Nelson just gets better and better. The selection process can sometimes be hard when there is a great range. I found some uniquely shaped frames that suited my style and am absolutely over the moon. The price range was well worth it and you can never skimp on going with the extras. Fabulous service guys, thanks so much!!!

E. S.

Great selection of frames to choose from. Arrived quickly. The girls were super helpful 😁

J. B.

As soon as I walked in the staff were so accommodating and friendly. And when I was selecting the glasses I wanted I got excellent service. On top of that I was told they would take between 7-10 working days and I got them in 6. Cannot speak highly of them enough! Thank you Bailey and Nelson team!

J. B.

Love my new glasses! Amazing service and great price!

C. L.

Very good service and lovely staff.Joyce the optometrist was excellent, felt confident in her care.

L. V.

when I had my eye test they explained everything. explained the difference from last test to now. then staff was very helpful in selecting new glasses and when I picked them up.

D. W.

Couldn't be happier with the service I got at bayfair!!! The girls I dealt with were so kind and helpful and made everything super easy and quick. My glasses arrived in less than a week and I got a super good deal as well. Highly recommend!

J. W.

Friendly helpful service. Good prices and value for money. My glasses took longer because of Easter. Had to have them adjusted when they arrived as it is something you need to do so allow time for this.

L. R.

Liked the frames here, and the prices were competitive. They were great at resolving an issue I had with the glasses, when I didn't like what I had chosen when they came through! I like my glasses now, and they are nice and light compared to my last pair bought elsewhere. Leanne

E. D.

Couldn’t be happier with the service, quality, and speed at which I received my glasses. Everyone I came into contact with at the branch was friendly, professional, and great at what they do. Absolutely no problems whatsoever and would definitely choose Bailey Nelson again. Thank you! I’m so happy with my new glasses 🥰

G. G.

We had an awesome experience at Bailey and Nelson, Bayfair. The staff were lovely, fast and super friendly. The eye test was thorough but quick. We didn’t have to wait around at all and the frames arrived within a week. Highly recommend ☺️

L.

Wow, I couldn’t be happier with the service I received at the Bayfair store. The optometrist was great and clearly knew what she was doing, she explained everything to me very well too. Poppy was absolutely amazing and helped me choose a pair of frames that suited me. She was honest about what looked good and didn’t, was super helpful, friendly and chatty and I thought she was just lovely, 10/10. Thank you soooo much for a good experience!!

k. b.

Optometrist was fantastic and prescription is great. However, when viewing glasses to purchase my husband and I were left essentially alone but told which ones looked 'cool'... I told them which ones I liked and they were simply picked up and said okay be ready in 10 days... no fitting, no making sure they are right fit or suitable for head/face. Sure enough, I've recieved glasses and although prescription is fantastic- very frustrating having to constantly push them back up as they dont quite fit my face properly... obviously I am writing this with hindsight- if I were to purchase again I would make sure the staff fitted glasses properly

A. M.

Wonderful service. Very kind, helpful and most importantly, they listened to me and were understanding. I didn't feel pressured or rushed. Would thoroughly recommend BAILEY NELSON if need an optometrist in BAYFAIR

K. A.

Had a great experience having my eye examination and picking out a couple frames at Bailey Nelson in Bayfair. Glasses were ready within a week which I was stoked about. Will definitely return for my eye health needs.

S.

Amazing service!! SOPHIE went above and beyond to help me have the perfect pair of glasses 👏👏👏

J. B.

Rec'd glasses today. Well! Goodbye Specsavers! Took a gamble with BN. Their specs are amazing. Love the styles. Better still price was SO good. Bought 2 pair. FREE eye test thrown in. Thanks Bailey Nelson💕

R. T.

So pleased with my choice of optometrist/spec provider. Ladies are so pleasant and helpful to deal with. Manager, Alex went the extra mile to sort an issue and the outcome was much appreciated.

B. P.

Super helpful, definitely went above and beyond for me. From finding me the right glasses I wanted to get from many months ago - which had sold out but there were a pair in Auckland - and getting them sent down here (and then holding them for me), to answering all of my hundreds of questions (and so promptly!), and providing me with all I needed to know plus more. Sophie honestly made my day by making the process so much less stressful and my decision nice and easy. She was well informed and a pleasure to do business with. Bailey Nelson have some beautiful glasses and the prices are great. The stuff you need to pay hundreds extra for at Specsavers either come with the glasses already, or are much cheaper to add. They definitely value their customers more than Specsavers and have a much much more positive attitude. I havent even received my glasses yet but i know i will be stoked with them! Edit: just received my glasses and i love them! Thank you so much!!!

C. J.

Great experience choosing my glasses, and excellent after-care support adjusting them for the perfect fit. Huge thank you to the lovely young lady at the Mt Maunganui branch for putting up with my requests!

E. P.

Brilliant service received and one of the best experiences finding the right glasses for me. Staff are friendly and patient. Thanks so much!

J. N.

The guys at Bailey Nelson in Tauranga were very helpful! Got my prescription grade same day and received my 2 pairs in less than a week! Highly recommended! x

T. B.

Excellent service and attitude. Didn't try to pressure or upsell. Highly professional.

R. M.

Amazing service and my glasses arrived super quick 😊

E. A.

Very good eye exam, all my concerns were listened too and checked. The staff, as always, were great and incredibly helpful and my new glasses are awesome.

M. H.

I felt it was very rushed I understand I didn't have an appointment as my friend was giving this to me as a gift but I have never worn glasses and have no idea what the test results said or mean and I have reading glasses that look no different when I put them on . Staff were friendly and great tho.

C. D.

First time customer/client of Bailey Nelson optometrist in Tauranga. My experience choosing a frame was excellent. Holly was a huge help and her knowledge really gave me the assistance I needed. The eye exam was thorough. Yet to receive my new glasses and I’m hoping that this process will be the same top-notch service that I have received so far. Thank you.

N. C.

Glenn is a gem. A stylish gent himself, he understood my aesthetic and what would suit it and my face shape. Love my new specs and sunnies. A great two for deal, great banter and chat, with the lovely Poppy too. Friendly, spot on pros. Thanks a mill 👌🤙

S. O.

Fantastic helpful friendly staff. Where so good at helping me pick the right frames for my glasses and sunnies. Fully explained the upgrades. Amazing price. Will be definitely recommending everyone to get your eye check and glasses from bayfair bailey Nelson 😁😁😁👌

P. P.

As soon as stepped into the optometrist to book an appointment I was made very welcome and was given an appointment in my given time The eye test was very thorough and was made to feel at ease Choosing my glasses was an easy process and great price and arrived at the given time Would highly recommend Thankyou Pauline Procter

A. K.

Great professional service and treatment. I recommend highly.

S. Y.

I had a very friendly and professional experience at Bailey Nelson. I found it convenient that they dealt directly with my health insurance company, and direct billed them on the spot so I only had to pay the small difference ( instead of paying the total amount and making a private claim and then waiting weeks to be refunded by my health insurance company.) I also love that their acetate frames are plant based, well priced as well as styley!

C. R.

The range of specs were great and the service was always friendly and helpful but from someone who has had vision impairment for most of my life, I was quite shocked that no one knew what I was talking about when I said I had ICL done. This procedure has been around for roughly 17 years. Being an optometrist, it's quite vital that the front of house know the different visual correction procedures. I explained what the procedure was and I was still asked multiple times what my prescription was....after I had just explained my vision was corrected. Wasnt a good look I'm afraid. I felt like I was in a store mainly for the 'look' of having classes and not the medical needs of having classes. Which was quite frustrating coming from someone who has struggled with visual impairment for 21 years.

J. S.

Staff was amazing!! Very knowledgeable and ensured we got everything right!!

D. D.

Friendly and very helpful. Prompt service and really reasonable pricing for premium frames and lenses. Went the exra milemtonget the frames i wanted.

A. S.

My wife and I stopped in to look at sunglasses, we loved the styles available. The staff were very friendly, not pushy but gave great service and fitted the glasses for us.

C. W.

The staff are happy to help you choose glasses, fit them and friendly to chat with in store 👍🏼

s. b.

Excellent service.Staff very helpful and friendly.

Q.

The optometrist was extremely helpful. Knew their stuff backwards and the service provided was excellent!

M. B.

Never having had an eye test before I didn't know what to expect however the people I dealt with were very professional and although glasses were recommended but not essential there was no hard sell and I really appreciated this. I would (and have) recommend this optometrist to other people

A. S.

First visit to this optometrist after cataract surgery to my one eye. My prescription is perfect. Driving again, thank you 🙏

I. F.

I have yet to collect my glasses but the service is great, they listen to what is important to you, what ur budget is, and show you your choices, It was quick, easy, and affordable everything a guy in a hurry needs on the weekend, holy was very professional in a relaxed well get you sorted manner ( to easy ) 👍

M. L.

Great team, very professional and helpful. Love my new glasses

L. S.

I felt very supported by the staff at Bayfair when I first tried on my new glasses and happy when I left that I could come back with any concerns.

G. &. G.

Really happy. Staff were so friendly and helpful. The styles were so hard to choose from because I loved most of them! Really reasonable pricing too. I’ve already been telling everyone who will listen to go see you guys.

S. F.

Always great service and nice range of frames

T. D.

The team are so friendly at Bailey Nelson, Shay was really helpful and patient during my visit! Thanks guys :)

L. V.

Great experience every time I step Into store. I have already had so many compliments on my new glasses. Special thanks to Millie for always going the extra mile. I will be back!

R. B.

Such a neat store with plenty of eccentric and different options available. Unfortunately, I can't say that my experience with the workers was adequate. I felt like I wasn't taken seriously and slightly mishandled. Tops to Poppy for helping a gal out.

F. K.

I received fantastic service from the team at Bailey Nelson and I am so happy with my new glasses!! Thanks guys!

E.

I would like to acknowledge the girl with dark hair and black glasses that served me and fitted my new pair of glasses today (Sunday 16 August). She has been outstanding in her customer service skills and I want to say that I’m really thankful for the way she served me over the past few weeks. I actually think this Maori proverb sums it up He aha te mea nui o te ao. He tāngata, he tāngata, he tāngata What is the most important thing in the world? It is people, it is people, it is people.

C.

Really great staff helped me to pick the right frames - picked up yesterday and I love them. Recommend the team at Bailey Nelson at Bayfair, Tauranga :)

J. W.

Great service, very friendly and helpful. Love love my new glasses, they are perfect 😍

W. G.

Brilliant, great customer service and very professional

K. D.

After visiting four different optometrists I finally found glasses I liked. I would recommend to anyone.

A. B.

Very friendly, helpful and knowledgeable staff. Excellent service all round — and I love my well fitting, fashionable specs.

j. g.

Always very good customer service, efficient.

D. S.

Super service and cheerful staff.

J. G.

Friendly Team, Great service 👍, Great value for an excellent product... ❤️ Love my new glasses.. Thanks Team

S. W.

Excellent service, friendly staff and very happy with my new glasses! Thanks

K. L.

Quick simple process to get glasses. Really good selection and great value. Very pleasantly surprised and staff engaged in the process

E. M.

As I have had only one appointment at Bailey Nelson I gave score of 4 out of 5 On a personal al level I found the experience professional and super affordable prices .

D. C.

Very friendly staff, didn’t feel rushed at all.Overall a wonderful experience and highly Recommended to others I know

Y.

I had eye test in here, and I highly recommend here. All assistances are so kind, fast and clear results. Thank you for your service:) especially assistance Millie!

L. W.

Amazing team (very patient and friendly) and great quality glasses. Highly recommend

L. P.

Best service ever for getting glasses, Mount Bailey Nelson Rock it 😎🤓

S. a. G.

Super helpful when it came to choose frames and making a decision. Really felt like they had your best interest at heart!

E. S.

Great staff helping with frames and the intricate and individual fitting process Pricing is good. Choices great.

P. S.

Great team, friendly, helpful, efficient. Went above and beyond to make my experience really easy!

J. D.

Super friendly staff and great range of glasses and affordable price

K. C.

Excellent service, excellent range, very helpful staff. Great price!

S. O.

Great experience! Helpful when I had to take my 1 year old with me.

Z. B.

Really friendly team!

C. B.

Helpful and friendly staff. Positive vibes

K. E.

Great service and experience. Happy to refer and recommend.

J. O.

Great service with friendly staff who offer practical and honest advice.

R. C.

Good friendly service without undue sales pressure. Impressive! 😁

U. U.

Amazing staff! very helpful and kind

L.

Great service and friendly staff. Highly recommended

K.

So knowledgeable and helpful! Great experience!

m.

Great bunch of people, very helpful as well.

R. C.

Friendly staff, thorough eye test.

B. R.

A very friendly professional service.

K.

Very helpful. Nice experience

E. G.

Great service, very happy.

L. E.

Super helpful and friendly service

E.

They were amazing.

M.

Very friendly customer service

D. C.

Seamless..

T. M.

I cannot fault Bailey Nelson especially the optometrist who explained everything to me and was incredibly calm. I didn’t feel rushed like I do in other places. I will be back again! 10/10 recommended :)

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