Reviews of Dyson Service Centre - Highbrook Auckland. (Other) in Auckland (Auckland).

Dyson Service Centre - Highbrook Auckland

257 Reviews

60 Comments

Other

Electronics store

Highbrook Business Park 1/67 Business Parade South, East Tāmaki, Auckland 2013, New Zealand

Description

Information of Dyson Service Centre - Highbrook Auckland, Other in Auckland (Auckland)

Here you can see the location, open hours, popular times, contact, photos and real reviews done by the users.

This place has good reviews, this means that they treat their customers well and you’ll feel great with their services, recommended 100%!

Map

Open hours of Dyson Service Centre - Highbrook Auckland

Popular times

Monday

Tuesday

Wednesday

Thursday

Friday

Saturday

Reviews of Dyson Service Centre - Highbrook Auckland

K. B.

I have contacted Dyson via their 0800 number three times for my own products, and on behalf of friends. Each time I have found the service technician to be very helpful and to go above and beyond to ensure the problems have been sorted straight away. I couldn't ask for better in aftersales.

C. P.

My vacumn cleaner died - my fault. Sent it back to them by courier (they sent me the box) on Mon. It was returned working perfectly on Thurs. Perfect service.

P.

I was really satisfied with the excellent work they did. Even more when they in act of honesty said I wouldn’t need to pay for it as it was in the guarantee still. Thank you for great work guys.

j. z.

Big shout out for Dyson customer service NZ. My vacuum got water damage. Got fixed and post to my door within 24hours.

S. P.

Very impressed with the service today for Dyson vacuum. Very responsive and helpful, couldn't have been better, well done !

L. G.

I just bought the V8 animal vacuum for my little one bedroom house and it worked amazing! Picked up dirt and dust probably sitting since the previous tenants lived here. The lady who handled my purchase and queries was very lovely. I recieved my vacuum within 2 days of purchase and I absolutely love it 😊

G.

We have had our Dyson V7 for just over 2 years when the battery started going flat after about 3 minutes use because it was out of warranty we thought it would be a waste of time contacting them. How wrong where we a phone call to Dyson and new battery with a years guarantee has arrived could not ask for more.

D. C.

Not perfect, Usually miscommunication between their phone and email services...

W. R.

We have a Dyson stick vacuum, the battery has failed twice outside warranty. That should be a negative experience but the after sales support staff put us right both times with absolutely no fuss. It is disappointing that the batteries failed but the outstanding customer support means I have no problem recommending Dyson to friends and family.

P. S.

Amazing service! My Dyson stopped working about a week before Christmas. I phoned Dyson, who promptly emailed me a courier ticket. It was returned within 3 working days. I was so relieved and grateful as I could continue with cleaning the house ready for family arriving for Christmas. Thank you so much Dyson. Lesson: Buy quality and brand as the company will stand behind their products. Name you can trust!

K. H.

I actually couldn't think of a better customer service experience. They are absolutely EXCEPTIONAL, beyond belief! I know it sounds like I am ranting but any issues I have had with my handheld vacuum have been immediately resolved and they have gone above and beyond to fix these issues... and the issues aren't even really their fault, the product is amazing also. Well done and an inspiration to all businesses on how to handle things

N. C.

The best customer service I have ever experienced. I have two Dyson vacuum cleaners - one is 10 years old and going strong and a new part was sourced and sent for only $11. The second one was bought in the UK 2 and half years ago, but two new parts were sent free of charge (actual cost over $100) as the vacuum cleaners have a 5 year warranty - Luckily I still had my original invoice from John Lewis. The service was fast and courteous. I'll never buy anything but a Dyson in the future.

S. Y.

Charming customer service lady. In spite of level 4 lockdown my vacuum battery was sent overnight delivery with no extra delivery charge. The website showed it was out of stock, but it wasn't! If I hadn't bothered to phone, I'd have bought an aftermarket one and they'd have lost my business.

R. A.

A superb after service experience, we love the products and recently had small issue with our vacuum and I was truly impressed how quickly the issue was solved. Solid brand plus excellent after service results in Loyalty.

s. k.

Hi we own 2 Dyson cordless vacuum cleaners and find them to be very good. But I do have a problem with some of the attachments when wanting to change them or taking them off to empty the dust collection. They are very hard to pull apart , I push the red button in but they don't come apart easily. This is the case with both models that we have.

P. B.

Hands down the best customer support experience EVER!. Detailed and precise info over the phone, visited the service centre and a (rare) faulty machine was repaired with new parts, while I waited, in minutes! If this is how Dyson deals with their car, look out Tesla! (and Honda, and Toyota...). Great work, keep it up.

M. S.

Fabulous customer service! Sent an email query and got a super fast response, with a replacement part provided free even though the machine was just out of warranty. Special thanks to Helen who sorted this for me 😀

M. T.

Very helpful to deal with on warranty claim . Love my Dyson !! Would not be without !

K. Y.

My dyson v11 broke down again..i was embarrassed when I called and thought I must have been a rough user as a new dyson shouldn't break down twice in 2 months! The lady on the phone, Julie, was absolutely understanding and sympathetic. Once she learned that I was going to have to wait till the following week to bring the machine in due to my busy work schedule, she promptly arranged for a courier pick up from my address so they could repair it and have it returned to me as soon as possible. The machine was picked up on Tuesday and by Friday it was returned to me, good as new. Thank you Julie. Absolutely outstanding customer service.

E. N.

I wish to thank dyson nz for the after sales service that they gave. It was fantastic.

L. b.

Awesome customer service. I was able to call into the office to pick up a new battery not long after talking to customer services on the phone. Battery and filter were replaced for me free of charge even though I was slightly over the warranty time. Lovely lady at the office

E. S.

Recently bought a vacuum cleaner and I was so impressed by the packaging. Absolutely no soft plastics, all packaged in cardboard which we can recycle. I wish more large companies did what you guys have done, thank you.

a. c.

Really amazed at their customer service (in a positive way). Had to courier in my broken vacuum which was tedious but it was repaired and couriered back to me in under 24 hours.

E. J.

I have contacted Dyson NZ twice over the last 6 months and both times they could not have been more polite and helpful. Really impressed!

L. R. V.

Brilliant, brilliant service! Can't thank the entire team at Dyson enough for replacing my Dyson battery after the time I have had the unit, delivery was speedy and communication painless.

C. S.

Go to Dyson service centre! Highly recommend they’re fast, reliable and great staff :)

S. S.

Fantastic customer service, made my girlfriend's weekend! Very polite and sympathetic on the phone. Fast turnaround for the repair of my v7 motorhead, even from Hamilton. Thanks!

S.

Went in this morning with a malfunctioning v10. The lady that attended to me was genuinely interested in resolution. Problem was sorted out while I waited,. Good old fashion customer service. Highly recomendef👍

D. P.

Brilliant, brilliant service! Can't thank the entire team at Dyson enough for restoring my vacuum practically better than new! And delivering it back to my door. Thank you.

J. Z.

Excellent service - the assistance provided for a part I lost on our Dyson Vacuum was very much appreciated. Many thanks!

A. W.

Even though my Dyson was of of its 2 year warranty by a month, they serviced it and replaced necessary parts for free. Top notch!

R. M.

Great products & great customer service! Love my vacuum!

M. O.

best customer service ever!! thanks guys for sorting out my hair dryer even though it is not officially sold her in NZ... i'll give you 10 stars if I can!! thanks very much!!

m. z.

Super friendly team!! You have to visit to see how helpful and efficient the staff are!! Highly recommended!!

D. R.

After Sales Service #2ndToNone Product Design #TechGurus Brand #5Star

A. E.

Found my brush roller head for my DC54. Didn't know they also did repairs for Dyson products.

M. J.

Quick despatch of product 👏

P. C.

Fantastic service, with a smile, at no charge for what was a consequence of my not reading the instructions completely. Excellent.

P. B.

Friendly service with great advice on my machine. Even gave me a free filter with no prompting from me. Recommend highly.

G. E.

Great service from the service department! Highly recommend!

D. W.

Ordered a part and arrived the next day, fantastic service.

S. L.

Friendly and knowledgeable customer support. Very pleased.

R. K.

Excellent service.

J. G.

Fantastic customer service

L. P.

Great products and great service...

E. L.

Great people & nice environment

J. S.

Awesome service

A. D.

Excellent customer service

M. A.

Easy to deal with in regards to warranty claims. Fast service

k. h.

Love my Dyson Cinetic BigBall Multi Floor bought it 4 years ago use it everyday and it works perfectly. I broke the handle on the vaccum cleaner hose. Phoned Dyson Customer Service and spoke to a Customer service representative this service was second to none. Listened to my query took all my details and I received a new handle part within 2 working days. I highly recommend Dyson Vaccuum Cleaners They are worth every dollar of the price you purchase it for so reliable . Thankyou Dyson .

C.

(Translated) I visited the V6 cordless vacuum cleaner because it had a problem such as it stopped working and sometimes worked normally, but the staff explained the symptoms and had to replace the battery. I quickly replaced it with a new battery It was so nice to replace all of the two filters and the broken ones with new ones for free. Normally, if you take it, if you leave it, it is New Zealand. (Original) V6 무선 청소기가 옛날과 달리 금새 작동이 멈추기도 하고 가끔은 정상적으로 작동하기도 하는등 문제가 있어서 점검 받을겸 방문 했는데 직원이 증상에 관해 설명 해주면서 밧데리를 교체 해야 한다해서 $120을 선 결제 하고나니 수리실로 가져가 금새 새 밧데리로 교체해 가져다 주었는데 필타2개와 뒷부분 깨진것 까지 모두 새것으로 무료교체 해주어서 너무 기분좋았습니다. 보통은 가져가면 맡겨놓고 가면 부품비 인건비등을 인보니스로 보내는게 이곳 뉴질랜드 인데 전혀 다른 차원의 서비스 였습니다

f.

(Translated) There was a dc44 before, it took more than 4 years and it broke down, and it took more than 100 dollars to repair it here. Changed everything, like a new one. Awesome (Original) 之前有一个dc44，用了4年多了坏了，到这来修，花了100多刀。把所有东西全换了，像个新的。超赞

S.

(Translated) Good service (Original) 服務几好

C.

D.

R.

J.

A.

M.

R.

Contact

Photos