Reviews of Onsen Hot Pools Retreat and Day Spa. (Other) in Queenstown (Otago).

Onsen Hot Pools Retreat and Day Spa

3662 Reviews

397 Comments

Other

Spa

162 Arthurs Point Road, Arthurs Point, Queenstown 9371, New Zealand

Description

Information of Onsen Hot Pools Retreat and Day Spa, Other in Queenstown (Otago)

Here you can see the location, open hours, popular times, contact, photos and real reviews done by the users.

This place has good reviews, this means that they treat their customers well and you’ll feel great with their services, recommended 100%!

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Open hours of Onsen Hot Pools Retreat and Day Spa

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Reviews of Onsen Hot Pools Retreat and Day Spa

M.

Absolute gem of an experience! Wife and I had a wonderful time soaking in the pool while surrounded by nature with a view of the canyon and stream. Staffs were friendly and helpful, compliment snacks and drinks are just enough to make this more enjoyable.

R.

We had a wonderful time at Onsen. Been wanting to go for years and finally made it. We did the outdoor pool as it was a nice day. Temperature was perfect and view was amazing. Snacks and drinks were good but would be great if you could get more 😅 I think if I come again I'll look at doing the spa package to feel super duper relaxed. Would also be amazing to come back in Winter!

I. T.

A Queenstown must! Amazing experience and the views are incredible. Shuttle service is really handy for pick up and drop off. The outdoor pool experience was great, and 1h is a perfect time to spend in the tub. Facilities were really clean and tidy. Spacious change rooms and showers available with soaps, hair driers etc with no extra cost. Will definitely be coming back!

h.

came here for the second time yesterday as every time my family and I come to queenstown, the onsen pools are a must visit location. the views, first of all are so beautiful and unique with the contributing factors of their wonderful warm pools. the whole experience is then further improved with their choices of snacks and drinks. the whole atmosphere of the pools were obviously designed with thought and were ultimately so calming and relaxing. all in all, I’ll definitely be back again and recommend this place to all those who want to find a calm and positive location after a long and busy year. :)) ❣️

M.

Amazing!! Staff were awesome the whole experience was just amazing! I recommend finishing your day here because it took a while for the legs to wake up after an amazing soak in the morning, it really does relax you! 😍🤭

L. B.

Absolutely awesome experience. My friend and I went first thing in the morning and this was such an amazing way to start the day. So relaxing and the views were just stunning with the beautiful fall colours. Loved the complimentary glass of bubbles and chocolates. Very nice service from the girls at the front desk, we forgot a bag for our wet swimsuits and they nicely gave us one.

P.

Just amazing. Soak in a hot tub with views so beautiful. Get to watch shotover jets fly past on the river. An experience you must try.

C.

I'm sure you all have seen the pictures before, but here is another one. Great spot to relax in. They provide a snack and drink with the package. The staff are friendly. They also provide free transport from outside shotover jet in Queenstown which is extremely helpful.

T.

Amazing views and what a fantastic crew working there , i would highly recommend this 👌 😀 👏 👍 ❤❤❤❤

J.

Absolutely stunning views and great experience. Great staff. Booked on red balloon as they had a after pay option. We had the outdoor pool which was brilliant. Time went super fast really nice touch with the snack and drink while In the pool. Would highly recommend and will also return next time. Thanks team.

M. D. C.

Excellent experienced with your partner and friends. It’s more cheaper if you’re group of friends or family. 🥰 5 of us and paid $60/pax . Not bad plus the welcome drinks and snacks. Superb!

C.

I could not praise this place more! I am still raving to friends on how its the best full body massage I have ever had! I couldn’t have been looked after any better and have no criticisms at all. I didn’t want to leave.

M. S.

Friendly staff; pleasant and calming as a spa should be. The scent is not overpowering but rather relaxing. The towels and robe smells clean too. The soak is amazing - huge tub, treats and marvelous view. You obviously can't see the mountains if you do a night soak, but it's just as incredible and relaxing. The treatments are perfect. The packages are pricey but well worth it. I actually wanted to give it a 5-star but the toilet was a big letdown.

A.

Dream location if you are there at the right time, sunny at 9PM during summer hours, this was our second time and was magical, First time we went in midday sun around 230pm, but the second time was a totally better experience

D.

This place is amazing. Highly recommended with the amazing views and friendly staff. Have been here several times and never had a bad experience. The hot pools are amazing whether you visit during the day or at night and the spa treatment is worth every dollar if your looking to treat yourself.

B. V.

Had the Ultimate Relaxation package which include 45 minutes soak and 1 hour treatment. I chose the Pure Fiji Bespoke Massage with deep tissue and medium pressure. It was the best massage I have received in a long time. I feel so rejuvenated afterwards. Must do again. Be sure to book in advance during the peak season to not miss out.

T.

Had hot tub soak and massage. Fantastic service from the massage ladies and their receptionist, massage was brilliant. Bit disappointed in the main reception. When we left no checking to see if everything was okay, got a good bye, but need a little more friendliness and customer interaction in order to make the whole experience a truly wonderful experience. Other than that top job!!!

J.

A Queenstown must do. Very romantic and amazing views, we got the ultimate relaxation package too which I highly recommend 👌

T.

Amazing experience! Surprised my partner for his birthday and he absolutely loved it. We’d highly recommend the Ultimate Relaxation Package (45 min soak and 1 hour massage) Ladies were very professional and friendly. Will be back for sure 😍🛁

F. B.

Absolutely loved it! We visited whilst in town on our honeymoon, and it was a definite highlight of our trip. Everyone we encountered was extremely friendly and did everything to make our experience the best it possibly could be. As it was our honeymoon, they treated us to a little surprise, the nice little touch they put around the pool was amazing. Really enjoyed the massage, it was bliss. Definitely cant wait to come back.

M.

All round awesome. Great spa and massage day with incredible views.

T. Z.

I think this the best spa in Queenstown. The view is amazing! No matter is day or night! Just you can bring kids with you at the night time. Comes with drink and snacks. It feels so good! The only thing I don’t like is the access stairs to the premises, it’s long long stairs down to the premises, it will be slippery when raining or winter, not too good for disabled as well.

M.

Had a lovely time with my friends! I have heard about this place for years and was definitely not disappointed. The place is great, staff is lovely, the hot pools/showers are amazing, feels like luxury but at an affordable price. Complementary drinks and snacks are a great bonus👊

C. S.

I did the hour-long traditional soak, it was very good. It’s completely private, so we can’t hear or see neighbouring units, with a private shower for rinsing before and after the soak. Toilets are separate from the private tubs. They also provide water besides the complimentary drink and snack. I was alone and when I asked if it’s possible to take a photo of me in the tub with the view, one of the staff (I forgot to ask her name) offered to come in 10 minutes after the start to do that and she did(: thank you so much !

A.

Nice spot and lovely to have a hot pool. Like everything in QT it's about 25% - 50% overpriced but if you get over that it's a lovely time. The toilet/shower facility is limited (need more) and the changing rooms small. Kind of odd to have to share changing room given price $150 for an hour. Will need some tidying up before too long as it doesn't look shiny and new. It's good enough, but keeping in mind $150/hr they're selling high end! Lots of staff, nice service, friendly!

R. A.

Absolutely worth it. Fantastic views in a relaxing spa. Staff super friendly and helpful. Easy to get to in a car or shuttle.

M.

Amazing experience!! Beautiful views and complimentary snack and drink to enjoy whilst relaxing in the pool!!

M. S.

The most wonderful experience in Queenstown, you can not miss it! The experience is so luxurious and the onsen is great value for money as well. Definitely fun with a small group of people. They provide a drink and snack on arrival too. They provide a towel so you only need to bring your swimmers. For good photos go in the morning so you have good lighting. Night time experience is also incredible. Highly recommend!!

A.

Amazing setting! Staff are very welcoming and the atmosphere throughout our time there was exceptional...hope to be back again one day!!

J. C.

An incredible experience with the most stunning backdrop you could ever imagine. We booked three months prior to our visit to ensure we could get a session which suited our travel plans. The reception staff were lovely and we felt well looked after; the waiting area is well appointed with beautiful furniture and the same incredible views as the pools themselves. We opted for the Original Onsen experience (previously called the Tandeki) and found the one hour just long enough to wind down and relax. Definitely recommend to anyone visiting Queenstown looking for a luxurious, relaxing experience.

L.

The staff were very professional and friendly, the facilities were nice and clean. Overall we had a great time visiting the Onsen hotpools.

S.

Amazing location and views, friendly professional staff. Relaxing atmosphere, amazing spas and massages. Any coin you spend here, is coin well spent!

M.

The Onsen Pool throughly exceeded my expectations of absolute bliss, a very romantic experience. We spent an hour in a relaxing private hot pool overlooking a stunning outdoor scenic view, we were given complimentary beverages & snacks. I also wanted a photo of us which the staff were happy to take for us. Couldn’t have asked for a better way to have started NYE in Queenstown. Definitely will return in the future, 100% recommend!

L.

We felt a bit mixed about our experience here. We chose the hot pool with massage combination which meant we didn’t get the cool looking hot tubs featured on the socials and website but rather a wooden bath set far back in the room so didn’t have such good views. The massage was good though. I would go again but I’d request the old style tub and would maybe not take the last session of the day as it felt like everyone was waiting for us to leave.

R.

Really a great experience when combined with a massage. Grab a drink beforehand at Red Rock if you are taking the shuttle from town. The shuttle basically picks up out front and you only get one drink at the Onsen.

T. B. C.

VISIT: end of February 2020 SERVICE: The Outdoor Onsen I would mark this pretty high to do on your list to do in Queenstown. I just happened across their site and when we asked locals about it, they said it's very romantic. I just feel like we could never get something like this in America that's this well kept and I felt the price was decent. We booked the day before as we weren't sure where in our trip we could fit this and it ended up perfectly the day after our bike tour and later in the afternoon from our kayak tour, so helped us soothe our muscles at the same time. They have a free shuttle that picks you up in town, which was easy for us since we had no transportation. They drop you back off at the same place too. The facility has gorgeous and clean bathrooms and within your own Onsen you have a private shower that you can wash off before and after you get into the Onsen. There is also an outdoor (private) bench where you can change and leave your clothes. There is also a cold water spout, in case the water gets too warm for you. The attendants will knock on the door and tell you how much time left of your soak. A bonus is you get to watch the shotover canyon boats glide past you from your hot tub which was pretty entertaining! Our outdoor onsen came with 2 drinks and 2 snacks which actually had an impressive list with the drinks including beers and cider and nonalcoholic options and snacks ranged from chips and ice cream! Water is also included. Just based on this short experience, I have reason to believe that any experience here will be magical!

N.

I got sucked into the Onsen experience by all the Instagram photos I've seen but honestly, it was a blissful experience. Sitting outside, snuggly warm, cool rain coming down, wine in hand, stunning view. . What more could you want.

V.

Amazing view, nice service, very good experience.

T. F.

Had the Serenity experience and it was an experience worth remembering. As soon as we walked in, we were greeted by the friendly staff and the atmosphere was relaxing and soothing. We had a beautiful view of the shotover river and got some of the sunset. Finished our spa with a massage which was the best! Also got refreshing drinks and snacks throughout our session which was lovely! If you have the chance, spend a little more and indulge on the Serenity package, otherwise, just having a spa with views of the shotover river is more than enough!

E. Z.

Only a few minutes drive from Queenstown. We came here after trekking and never felt more relaxed! Friendly staff and spectacular views from the tubs. Only thing that put us off were the glasses for the drinks - it was plastic and looked dirty and really worn off. Not that we really care but for a pricey place it could have been better.

S. K.

Luckily I booked 1hr original onsen hot pool 3weeks in advance. Much nicer than my expectations. Very romantic, tranquil and classy. My entire family really enjoyed but time flew like an arrow in there. It was great to choose drinks, ice cream, chips etc, as complementary. Surely will go back and try at night.

J. B.

My wife has been to over 70 countries, and by far her favorite by a landslide is New Zealand. So much so that she was more than game to go again with me on my first visit. We started in Auckland, and ended up in Queenstown. This isn't a large town or city, but it's charming as hell. This is a wonderland for those who love to be outdoors. Wineries, lugeing, boating on the lake, you name it it is to be had in Queensland. This hot spring is a few minutes outside the city proper. Once you arrive, the staff really knows how to treat the customers. Appointments are usually an hour. This amount of time will fly right by. Just sit back and relax with the simply amazing view of the river and mountains. This place is probably mind-blowing in the winter. The contrast to me would seem most amazing.

J.

Just need to go there to experience it. Visited end of July so snow capped mountains, cold beer in a hot tub with an exceptional view. What else??

J.

It is a nice romantic dip in Queenstown. - It is popular so do book early - need to walk down quite a few fights after parking, so it is quite painful to do it after a big hike and there was no warning anywhere about this. Also after the dip and your body is all relaxed, you have to climb up the flights again…. - the wooden tube looks black. It is advised Onsen does continuously flow of the water into the hot pool. Overall, it does not live up to the Instagram hype but good money value.

R.

The view is amazing. A little expensive, but it’s worth it. No need to bring your towel, they’ll provide you with one. Onsen spa also provides you with a drink and snacks. Great experience!

S.

Fabulous place massage ladies incredible!! Two ladies on front desk when we entered and left just need to work on warmth then it would be five star would feel more welcoming!! Thank you for the experience!!

R. M.

I love the onsen hot pools. It one of mine, and also most of every other New Zealanders, top attraction whilst in Queenstown. I've been as a couple, with my mum and a group of friends so far. It is relaxing. Next time I go, I am wanting to book a spa treatment.

O.

We booked the one hour original Onsen - Amazing & relaxing to look out onto the shotover! Champagne and crisps were delicious, only thing would be someone to help take a quick photo for you... One hour did not feel long enough... next time I’ll consider adding on a massage, although definitely a step up in price for that one! One suggestion... shampoo/conditioner dispenser in the showers, with the price paid it would be a small bonus for those who get their hair a bit wet and forget theirs 👌🏼

E.

AMAZING!! Couldn't rate this place highly enough. Pure relaxation, fancy spa environment. Includes free drink and snack and they let us keep a metal drink bottle as a souvenir! The water was the perfect temperature and the time flew by, perfect for a relaxing afternoon, or after a long flight. Would recommend going midday, when the sun in on the pods though as our photos came out a little dark for us 🙏

M.

This place - M A G N I F I C E N T. The views, the ominous mood and vibe, peace and serenity to be in your own space and welcomed by lovely staff. Would definitely do this more than once next time in my trip

D.

Great to do, even if it’s just once! Views are amazing, staff are friendly and the whole place feels luxurious. The experience is very relaxing and you get a drink and a choice of snack. If booking direct is too much for your budget, sometimes there are deals on Redballoon or Book Me. On Book Me, you can use your Vodafone Rewards Voucher to get $20 off if you are a Vodafone customer.

S.

Had a different pool this time. Had an outdoor one and I would recommend. We enjoyed it just a little more than the indoor. Both have stunning views !

N.

From the check-in process to when you lazily walk out, it’s an incredible experience. The snacks & drinks were great, as were the shower facilities, but the real gem is the breathtaking scenery you take in as you soak in your private pool.

K.

The most relaxed we have been in awhile. Lovely atmosphere and the view was to die for. Thankyou for this experience. We hope to come again someday.

D.

A truly magical retreat and a must do in Queenstown. Perfect for a getaway with your significant other. My partner and I thought the experience was magnanimous. The staff were lovely, the scenery was incredible and it is well worth the spend. We will be back :) (It also smells really nice in there, like their candle game is on point)

A.

Stunning scenery... beautiful large private spa pools... nice drinks and snacks... a bit pricey but typical for Queenstown.

A.

Beautiful scenery and onsen followed up by relaxing massage. Can't beat that.

R.

This place is amazing. It's out of town a bit but it's so worth it. I loved every moment, really friendly and keep it really clean. Best place for a soak and enjoy the views of Queenstown 💕

s.

All good. One suggestion - serve wine and chips in better glasses. Serving in small plastic Cups in a cheap looking way would give a feeling of inferior to the excellent experience.

T.

The outdoor onsen is awesome but a bit exposed you can Sort of see other people from a little gap and if your at the end there's building site next door they could easily look in 😅. Awesome experience though.

R. L.

There was a confusion on their end and we waited for them to rectify the issue (giving our room/tub to another customer). The pool was well maintained and we had tidbits and drinks with our 1hr soak. The view was lovely but got told its even more spectacular on a fine day.

T.

This place, blew all expectations out of the water! Thank you so much for having us & truly making it a one of a kind experience for my husband & myself xxx From the moment we arrived to walking out the door, all staff was smiling & happy even at 11pm at night when we left! 💜 We have had the most beautiful honeymoon & you guys helped with apart of that xxx Thank you again xxx

C.

We booked the ultimate relaxation and pure Fiji bespoke massage for 2. The spa itself was nice, nothing amazing, just really simple and the view is not as great as it seems. We soaked for what felt like half an hour (was actually 45 minutes) and our spa temperature was very hot, even after adding a lot of water. The massage was nice, again, not amazing just nice. The staff were friendly. Overall experience was okay, definitely not worth the price we paid ($470) and wouldn’t do it again

S.

The spa was lovely, you get snacks towels and views are of course amazing. Whilst it is pricey, it was good to support NZ businesses through the covid-response. It's definitely a place to visit at least once!

R.

Very nice views I came on a cold rainy day it was perfect the temperature of the spa so relaxing staff where friendly I booked a private room where you can operate the glass doors to open and close refreshments included strongly advise to book in advance during the peak seasons. Loved this place would recommend to family and friends I would return 10/10

F.

A must-do if you’re in Queenstown. The hot pools were so relaxing, rooms were private and we enjoyed the spectacular view. Customer service was excellent, and changing our booking time via email was a very quick and easy process.

M.

The view was wonderful and the hot pools were nice, relaxing. However, with the new outdoor pools, there is very little privacy. There is a decent section of the fence “missing” between the pools such that you run the risk of your neighbors seeing you if you try to change outta your suit in your section.

J.

Awesome! Perfect place to relax. Great outlook.

M. I.

It was great experience. The view is amazing. We had 2 hours massage after that and that was very relaxing. Staff are polite and friendly. Love it. Will be back again soon.

M.

Absolutely loved our time at Onsen Hot Pools, staff were amazing and even on a gloomy day, views was still so nice. Definitely recommend adding a massage.

A.

Amazing 1 hour outdoor spa experience. Suoer clean and.like a 5 star hotel service . Complimentary free glass of bubble and snacks and.free transport . Let them know u want pick up or drop off when booking . ..worth the money about 8 mins taxi / drive from centre of town. Add it to ur trip.

D.

Beautiful place to relax and have a great time. We had been driving down from Auckland for the past two weeks and this was a great way to end the trip. We booked at 930. We got to see the sunset and the stars come out.

L.

Definitely a must try! Very relaxing and having the view is just a perfect experience. The outdoor Onsen (new) was the one I’ve tried since the indoor was fully booked. Comes with complementary snacks and drinks.

C.

One of the most relaxing experiences I've ever had the pleasure to receive. Definitely stay for a massage after the hot tub.

C. P.

Had a wonderful, relaxing afternoon at the hot pools. Service was great, we had a peaceful hour in the hot tub with our champagne and chocolate. A very romantic and luxurious experience with amazing views of the river!

K.

Amazing experience! It maybe expensive but you get an amazing view, a cheeky drink and snack of your choice, an hour long soak and even offering courtesy shuttles from the township, the staff were so professional and informative! I can't remember your name but the Brazilian guy was an awesome driver very chatting driver and gave his reccomendatiobs on more to do in Queenstown! Would reccomend to anyone!

S.

A celebrity now, can’t be missed while you were i n Queenstown. The drink and snack is included in the price. Booking needed for it is so popular!

K.

From start to finish a soak and massage package couldn't be faulted. Staff from shuttle to admin through to our treatments, exceptional. Everyone deserve pampering and in style too. The walk back up the hill is tough after the soak lol.

D.

One of the best, most relaxing and amazing experiences I’ve had in the south island! I booked one of their new outdoor onsen—initially wanted to try the original onsen as it seemed more private, but all are fully booked. So opted for this, and it was still fantastic! Upon entrance, we were asked to choose among options of wine, tea, or bubbles plus chocolate or ice cream. Then, after a few minutes of waiting, we were ushered into our hot pool. Stayed for about an hour in the hot pool, with an unhindered view of the mountains. The contrast of the warm water was perfect with the slightly chilly weather, and the Brut Champagne and Whittakers chocolate was a perfect addition to an already great experience ❤️ A highly recommended Queenstown experience! 👍

D.

Service was great, the pool was so relaxing and the view was absolutely beautiful, the pictures don't even begin to do it justice.

S.

If you think you can see the stars and all at night don't go. Please go in the morning, I tried at night and didn't turn out well (as was not able to see the view). Staff and hospitality is amazing. The only best part about the night experience was I felt so relaxed , I just slept like a baby after the bath.

A.

Amazing views and very relaxing. Highly recommend it if you want to unwind after a long day of traveling or walking or if you just want to do it as it's a highly recommended activity to do. Snacks are a bit overpriced as part of the package but it's a nice treat. I wouldn't get the package with the snacks if I did it again though.

L.

Nice view ! Should change the water more often than what they do! Don’t want to use someone else’s Spa water - while we were there - ppl from two tubs from both sides left and they didn’t change the water abs let the new guests use it . For the price you pay it is bit cheap !!

B.

This was an absolutely amazing experience! Book in advance so you get the time slot you want. It’s a short walk from the car park to reception so if it’s raining when you visit remember to take an umbrella for the walk back to your car.

R.

It was an amazing experience! Staff are very friendly. It was easy to book. As long as you book ahead of time. The view was a stunner. Even their lounge was very relaxing. Thank you so much! Definitely one of a must do/see when you go to South Island NZ. Cheers!

T.

Onsen was an amazing experience, definitely recommend the package which includes a massage

D. L.

Amazing unique experience with incredible views of the river and mountains. We did the ultimate package and received 1 hour pool time and 1 hour massage. The massage was extremely relaxing and well worth the extra charge. Make sure to book 1-2 month in advance as they do get booked out fast.

A.

A great spot to wind down & take in the views!

S.

What an amazing experience. Went at night which means you don’t get the view but it snowed on the night we went and you could see the stars! Couldn’t recommend more.

R.

Spent our last night in Queenstown by going to the hot pools. The view were breathtaking and very relaxing experience. The staff were very friendly and there were many facilities too; changing room and showers. They also have transports to get to the Hot Pools and return to town if you don’t have a car.

A.

Very relaxing and calming. Would recommend to anyone who's visiting Queenstown. Views are spectacular.

A.

Excellent spot with great views of the river. Really relaxing. Recommend!

K.

Such a beautiful experience from the entrance to leaving, everything has wonderful presentation and atmosphere and the hot pools are lovely. It would be nice if there were more private changing rooms but it didn't take out of our experience.

L.

A hot pool experience with a view that is truly memorable. The main attraction of this place is the view. The setup is warm and cosy and relaxing but the view truly takes your breathe away. This place is always booked out so be sure to book at least 6 months in advance.

J.

Wow! What a truely magical experience! From the friendly and welcoming staff, to the beautiful hot tub and of course the mind blowing view! 😍 the complimentary goodies were such a nice treat too ☺️ would 100% recommend!

J. A.

First time we've ever visited Onsen Hot Pools and they've exceeded all our expectations. The staff we're so friendly and approachable, which made the experience right off the bat. The pool views were stunning and the room was private enough for a couple. The complimentary selection of the snacks and drinks we're also great, being able to select from a variety of chocolate OR ice cream. Overall it was a great way to relax after day of hiking and shopping. 10/10 would recommend for anyone visiting Queenstown.

M.

It was a really nice relaxing experience - the time went so quickly! Lovely staff and views. The pool was a bit hot so we did get in and out a bit to cool down.

M.

Had too much raw meat for dinner and didn’t feel very well after having a hot bath. The staff were extremely nice and helpful and looked after me and provided me with everything and anything needed to help me feel better. The spa was amazing, view was great. Highly recommend going when the sun is about to set.

J.

Wow just wow. Truly an incredible and relaxing experience. The view is what takes your breath away but the great customer service is what makes this place awesome. The courtesy shuttle bus was great

C.

Absolutely fantastic place. The whole facility looks like it's just been newly refurbished. All the staff are super friendly and welcoming. We went for the hours soak with complimentary drinks and snacks and had a fantastic relaxing afternoon. Would highly recommend. ✌️

M.

Magnificent Spa and the spa pools gave the best view in Australasia!

R.

Love it! Staff were very friendly and explained well what we needed to know. The whole experience was just amazing. The views from the hot pools was just amazing. We'd definitely come back.

T.

Great experience! Loved it

S.

Very relaxing with a beautiful view. Staff is friendly and helpful. Facilities are modern and cozy. It's a bit pricey for only 1 hour but definitely a great experience!

T. E.

Great experience and great view. Complete amenities and good service. The spa water was on the lukewarm side - the rinse shower felt hotter and would have been a nice temperature for the spa pool. Could be because we had our booking at 8pm, late in the day. A temperature controller set by customer would be nice. on our visit we feel like we were cut short to our 60mins booking. Overall clean and great experience but could be further improved.

N.

Mega relaxing hot tub with some incredible views. Really romantic! The review was a special package my wife and I got for our honeymoon. It included a massage + 1hr in onsen. The service is amazing. You get treated like Royalty. For your hot tub you get to choose a wine, beer, or fruit juice. You can relax in the lounge and take in the views before being taken to your room. As you are called and led downstairs you will have that “holy sh$&@!” Moment when they open the door to your onsen. Your view is amazeballs. The 1 hour is super relaxing. We watched it as the sun was going down so it was relaxing and beautiful to see the landscape change colors. After the hour for the hot tub was over we were led to our massage room. Can’t rave enough about the quality of the masseuse. Very personable and asked what sort of massage we want. I fell asleep for a bit. Overall the massage was the right amount of pressure. Would come back and highly recommend. Oh, and after the massage we were invited in the lobby for tea and chocolate. A nice touch to an already incredible experience.

A.

Absolutely worth it (for the massage+pool package). The experience from walking in the door all the way through the post massage refreshments is pure indulgence. The pools (currently only 6 but they are building several others) have amazing views of the shotover River and the jet boats whizzing up it. The massage was luxurious and our masseuses were very good about asking for preference and any issues before starting. I would love to come here again!

J.

All the yessss!!! A million times yes. Onsen is amazing!! I want to move in there! We booked the hot pool for an hour followed by an hour massage. We were greeted by friendly front door staff. They asked which drink and snack we wanted. We filled out a short form for the masseuse and then were taken to our pool. It is so incredible. The views mixed with the warm pool was fantastic!! Our snacks and drinks were down there waiting for us! After a wonderful soak we went to a different room for our massages. My masseuse was fantastic. She was professional, nice and did an amazing job. I felt soooo relaxed. After the massage we were given a juice with another snack and allowed to relax a bit more before we headed out. Our experience was the absolute best. I would highly highly recommend!!!!

F. Y.

Stunning view, great value and well worth it after a long day up and down on Roy's Peak! Love the service and all the beverages & ice cream came by as well x 10/10 recommended

T.

Amazing, Stunning, Beautiful!!! The courtesy shuttle bus is super helpful for those who don’t have a car. And the hot tubs them selves are lovely and relaxing along with stunning views make it all a wonderful experience.

D.

We went here for a soak and massage at sunset. The soak was nice, as was the view, though both were overshadowed by the amazing massage which followed. A one hour deep tissue session in their strong safe hands will cure your road trip/hiking/climbing/riding ailments. Would return for a massage.

R.

Had the most amazing spa facial and massage the facilities and staff were just so accommodating and made the experience for my friend and I A+. Thank you .. sadly the stars were beautiful but my camera doesn't do it justice 😔

S.

Worth every penny, if your in Queenstown you MUST come here and allow yourself to be pampered surrounded by the most stunning scenery Aotearoa has to offer. The staff were also beautiful and friendly, was an absolute treat.

P. N.

I was concerned at previous reviews about whether it would be a fizzer but we enjoyed it. The staff were friendly and helpful. The knock to let you know it was time to get changed was clear. I thought the glass of wine was on the small side. Lovely view.. we went at 6pm.. no noise and the occasional shower and rainbow in the distance. A lovely Sunday afternoon.

A.

Really great experience! Views are amazing and the Outdoor Onsen gives the best of the chilly air + amazingly hot tub. Staff were lovely and helpful. Definitely worth the trip!

L.

Friendly staff and lovely view. Very relaxing 😌 will definitely come back again!

J.

Fabulous!! We would go back to Queenstown just to have another treatment. The views over the Shotover River from the spa bath were amazing. The staff were friendly and professional. I would highly recommend this company.

G.

Wonderful experience. A must do when in Queenstown!

D.

Spectacular views. They can only serve one alcoholic beverage per person which was not a problem for us, but a surprise. The snack options were limited as well. An amazing hour in a beautiful place.

R.

Very relaxing. Great views for a getaway. On a hot day the pool can be a bit warm but would be amazing in winter

K.

We visited Onsen Hot Pool twice this year . First time was on our snowboarding trip. And let me tell, that nothing compares to the hot pool after the day on the slopes !! Second time was in summer after the day hike. And again, my muscles sang in joy and my eyes feasted on the fantastic view. Always a great idea , summer or winter! Make sure you book in advance , it is crazy busy.

A.

Incredible! We went for the couples experience including a facial for me and the hikers skiers massage for my partner. All the staff were so friendly and professional. Extra thanks to Leah for the best facial I’ve ever had! The view from the tub was to die for! Would recommend as a must to anyone in the area.

A.

This was the best thing we did our entire New Zealand vacation. We flew from the U.S. and booked the Ultimate Package for the first day in town. It was such a stellar way to start the trip. We had a 45 min soak + a couple's massage. It was THE best massage I've ever had. They thought of everything. Service was unbelievable. AND THE VIEWS!!! Can not recommend this place enough.

R.

An hour of complete relaxation in a hot pool looking down Shotover river. Well-maintained factilities, romantic spa pool, and professional staff with lovely smile. Definitely want to visit again in near future.

R.

Sensational experience. Fantastic staff, impeccable new facilities and wonderful views. The owners spared no expense, other than the entrance. Don't worry if you think you have arrived to the wrong place. Once you make your way down what I would describe as a back entrance of an industrial building, you find yourself entertaining a world class spa facility. I've been a few times now and its consistently excellent. Nice cedar hot tubs that feel clean and welcoming. GET IT IN YA!!!

L.

Great view for the hot pool, older people could have their romantic or relaxing times. For my friends and I we had a photoshoot session 😂 The ladies work here are a little big snobby, we didn't feel welcome and feel like we were being judged. Although, we are paying customer and will bring a lot more business to them from our pictures and experience. If you didn't get to shower in the private pool's shower before your time is up. There was only 1 shower 👎🏼👎🏼👎🏼

W.

Amazing views open right looking at the gorges. We booked the dusk slot and we saw the sunset right in the warmth of our onsen. water temperature is slightly lower than those in Japan, but warm enough. Quite pricey. You can access by either self-drive or they order a pick-up service form Queenstown. Bring your our towels or they’ll charge you towel fees. Water is provide during the dip and other refreshments for a fee. The view is priceless.

A.

An amazing experience for a couple. The view is amazing and extremely calming. The service was excellent and the massages were very good too.

G.

A nice relaxing way to finish the day, the spa's are hot! Very friendly staff, fully recommend the evening session

R.

A must do in Queenstown! About fifteen minutes drive from the city. Beautiful view of the Shotover River. Make sure if you’re not buying the package that you bring your own towels as the Onsen Hot Pools charge to use their towels.

J.

Bring your drink bottles or prepare to get dehydrated! What an experience this was. Absolutely stunning view. Very private room, and you are not disturbed at all. Even the shower and changing rooms were a great experience. Warning: not real candles

D.

If you're planning some pampering, book well in advance!!! Aside from out lucky last mon booking, there were no more vacancies for another 1.5 months!!!!! We took the extra package which included a snack, a drink, water and a towel each. It was a nice little treat. There doesn't seem to be any signs to discourage bringing your own food and treats whilst at the baths, but bear in mind there is a little bit of a climb to get back to the car park. After our session, we relaxed a little more in the lounge/reception before leaving. I would recommend this is there is space and the goal is to unwind. Staff were wonderful and very professional (in an easy, relaxed way).

P.

Stunning onsen set on a beautiful he side of a river overlooking mountains, facilities are beautiful and the staff are all pleasant and helpful. You can fit 4 large men in the tub too which is always handy to know...

I.

Great staff very friendly. Such a great way to relax it does make a difference.. but very expensive i feel.. Every thing is clean.

A.

An amazing experience - way better than what I expected and it was very private! The view was stunning, the water temperature was on point and the customer service was excellent. Will definitely come back again!

R.

I went to it twice this year , such a relaxing place with beautiful view in the morning and in the night too 🌌♥️ , highly recommended

B.

Awsome scenery. Beautiful place. Private and price is reasonable. Friendly staff too

l.

A wonderful experience came out feeling so relaxed. Ihadhot tub back massage and facial .wonderful staff would recommend it. For full treatment.

V.

First time, the views were absolutely stunning , was expecting more for the money as its slightly high in prices, not too bad was beautiful. Definitely a must do for the first time if ever in Queenstown

S.

LOVED THIS PLACE!! Booked an ‘Ultimate Relaxation’ package that includes one hour in the hot spa (with a drink and snacks) and 1 hour massage. You can choose from non alcoholic drinks and alcoholic drinks. You also have a choice of chocolates, chips and ice cream for snacks. Be sure to organize a courier shuttle to pick you up from central Queenstown (corner of Camp and Shotover streets, outside AJ Hackett bungy) that will take you to the place for free but it’s only a 10-15 drive up if you have a car. Once there we had our own hot spa area with a shower within it and a stunning view in nice hot water. You can keep the hot pool indoor or outdoor as there is a rolling gate that you can either open or close. After the hot pools, we had a one hour body massage that was awesome and so relaxing. At the end we had a selection of nice teas to choose from and a little dessert. Fantastic place, highly recommend! Delivered on all expectations - clean, awesome and friendly staff, awesome views and we were definitely nice and relaxed!! Will come back again when there is snow on the mountains 😍

T.

Idyllic. Staff ptofessional and courteous. The stairs and steep pathway from the car park not so good for some. Is there a lift option? I looked but couldn't see one.

R.

Make no mistake, these are the views you will discover and enjoy whilst getting slow boiled in the 38.5C tub. And this is a good thing. While staring at the views you will reflect on your life, accomplishments and failures and hopefully you will come to the conclusion that you can learn from mistakes and become a stronger person for it. They also give you a beverage of your choice and a snack. I got a beer and a chocolate. And the swag you leave with is a single layer aluminum water bottle. It ain't no yeti or whatever you use to insulate ur fluids. I also got a massage from Nat. She was a consummate professional and quiet and allowed me to drift away to lala land as she used her knuckles and elbows to release all the "toxins" see: tightness from my muscles. Felt great. Would come back here again 5/5

A.

Amazing place to relax, excellent every time!!!

M.

Great experience! I enjoyed the 5pm booking for the sunset but 5:30pm might have been better as well.

H.

Loved our time here! We spent an hour in a tub with champagne and chocolate. The entire venue was relaxing, the staff were so welcoming and we left feeling refreshed. And the views? Incredible.

J.

First timer. Hence only 4 stars. Loved it and will be back. Spa was amazing with spectacular views.

Y.

One of our favorite places in Queenstown! My husband loved it so much that that he booked again for our anniversary and the girls prepared everything for the occasion. The views are amazing at day and night and the staff is super friendly and helpful in any situation. We decided to have our two sessions on the outside hot pools because you can enjoy the weather around you. You have two entrances with around 100metres down following the park car, one is with stairs and the other one is for wheelchairs. Totally recommended for special occasions and unwinding.

R.

Excellent experience. Worth the money. Lovely staff. I always recommend this place to anyone traveling to Queenstown.

B.

This was the most lavish honeymoon experience on our trip. We decided to book their private hot pools + massage package last minute when our original plans got rained out. The morning at Onsen was incredibly relaxing, and the small chocolates and beverages they provide really take the experience over the top. Would definitely go back if I'm in Queenstown again.

E.

it's not cheap, but totally worth of the price. private onsen + massage were very relaxing. I definitely would visit again

M.

Amazing experience! Definitely recommend getting the Tandeki package with the massage. It was one of the best massages I received ever. The food and drinks is all local and high quality as well as the facilities.

K.

Great little treat/getaway for yourself and partner. Lovely that they give you a wine and treat too! Spa was a bit hot to stay in for long (in summer), but still a great view. We took the latest slot at 9.30pm and got to see a few stars amongst the clouds. Was nice and peaceful after everyone else had left. Great to have our own shower area too. Staff are super lovely and chill.

J.

Amazing views and really nice hot pools with snacks and a drink each. Nice staff too!

T.

Was a surprise early birthday gift from the in-laws. Lovely staff, great hot pools, the massage was lovely! It is pricey but it's well worth the experience. The free transfer from town to there and back was great!

m.

WOW! What an amazing experience. I'm honestly blown away, coming from someone on a budget this was worth every cent. Sparkling clean, high quality facilities plus insane views and the extra treats and refreshments, such a nice touch. We had some issues making it to our original appointment and the staff were incredibly accommodating. Lauren was so welcoming and professional and my massage was perfect. We will definitely be coming back and reccomending to everyone! Thank you ❤

N.

Wasn't really expecting something this good and only stumbled across this place a few days before our trip. It turned out to be the highlight. Great time relaxing in the outdoor spa. Clean and welcoming atmosphere with friendly staff. Highly recommend spending an hour here.

J.

Excelent place to relax with a great view of the Mountains and the Shotover river ! Excelent customer service!

S.

The onsen hot pools are great. Very relaxing but truthfully the best part is the amazing view of the shotover river and canyon. Probably give the tandeki package a miss. A bag of crisps and a soda or beer is probably not worth it.

A.

Amazing experience! Must do for your trip to Queenstown. Friendly staff and great service and ambiance

J.

Fantastic views in very pleasant relaxing environment. Another popular must do attraction in Queenstown.

I.

Oh you must go to this spa... It is just one of the top things we did in Queenstown for sure. If you can, book the sunset time on a clear day

E.

we were stunned by the views, book a morning slot if you can! very kind and helpful staff too

G.

Best place to relax & unwind. Shuttle pick-up & back. Reasonably price, includes refreshments.Will definitely come back

P.

The best part of this experience was the fact that we are able to gaze out into the night sky and the entire milky-way above us. The onsen hot tub is in a private room with an unblock view of the night sky over the shotover canyon. The ambience was amazing although 1 hour was a slightly awkward time. We took the package with snacks and drinks - which in retrospect is completely unnecessary. The snack turned out to be extremely basic (chocolate and/or vanilla/chocolate ice cream...) for the amount we are paying. Will advice to ditch the addition and bring your own if you must.

M.

Went three times in one week, at $1 each visit, thanks to BookMe. (Though, we did also donate over $130 to their optional charity). Definitely a fantastic way to start the morning with friends from our hostel. Staff here are friendly and the facilities are well maintained. Thanks for hosting us!

L.

After a successful quest's completion the fellowship rested here and enjoyed the beautiful views. The only thing I would add is a slide that you can lie on on your stomach and watch the views comfortably.

T.

It was snowing when we arrived at Onsens, it made for the perfect spa. A memory I will never forget.

R.

Absolutely loved our visit at Onsen Pools. It is so worth the money! From the time you walk in until you walk out it feels like heaven. I would rate this as the best place NZ has to offer. Amazing staff, super friendly and helpful. Relaxing atmosphere and you are well looked after. Hot pools are very nice, other hot pools are usually too hot or too cold. This was the first hot pool that was perfect in temperature. The massage afterwards was the best I have had in NZ. Absolutely bliss. To the team, thanks for providing such a great experience. We will be coming again and again.

G.

Great night out very relaxing my only issues is they have now installed see through doors so you can see people walking past takes away from the privacy making it less relaxing.

B.

Just wow wonderful facilities exceptional staff Best massage I've ever had just wish I could go more often!

R.

Lovely place to relax and unwind. Friendly service straight away as you walk through the door. Great selection of alcoholic and non-alcoholic drinks along with food options to add as an added extra. The view is marvellous and all pool rooms overlook the beautiful shotover river. The rooms are all private so you can relax and get comfortable in your own area. It also has a screen door that folds down if the weather is rough. Private also contains your own shower so you can rinse off after your dip in the pool.

L.

Breathtaking views. So relaxing. We went at 11am and we couldn’t of gotten a better day for it. Would like to go back at night time. The onsen room is clean and well kept. Day spa feel!

S.

O M G Here? In New Zealand? Another F.A.B virgil, international class, jaw dropping attraction. How can you not come here? Certainly a 5star experience. From the asset to the location to the staff to the system. Floorless. The only problem was not having enough time in Queenstown to go back for another treatment......

J.

Beautiful location and relaxing experience!

A.

Obviously came here for the Instagram photos and romantic date spot, and couldn’t have been more lovelier! The place was secluded and staff were attentive, onsen was perfect temperature and even though we went on a foggy day it was beautiful and mystical! Such a wonderful experience would recommend everyone to book with a glass of bubbles and ice cream too!

R.

My wife and I had a great experience. We love the views as well.

K.

Overall a great experience on a cold winter's night. Had booked through my travel agent for a sunset time (5ish PM). Lucky I called the place up before we went, only for them to tell us we were booked in for 6pm and this was confirmed by our travel agent... Our travel agent and I are still trying to figure out who had confirmed the time. So do ring them up in advance and book in a slot yourself.

P.

Yesssss! This was absolute luxury! Thank you!!!

T.

Booked a sunset package to propose to my girlfriend, the staff were very helpful beforehand with keeping it secret and all the different options. The experience itself was so romantic and I can't praise the staff and the actual experience enough!!

J.

This place is a must do any time of year in Queenstown. Ultimate relaxation at its finest. Staff are friendly and very accommodating. You can buy a drinks package so we got some champagne and chocolate include in our 1hr soak. Great view and a great place to go

J.

AMAZING!!!!!! definitely a go to while in Queenstown, staff are very friendly and welcoming.

M.

An absolutely luxurious experience. Might be a little pricey depending on how much you value relaxation but for us it was worth every cent. Gorgeously maintained spa baths in a private room overlooking the shot over river and mountains.

J.

Great service. Beautiful environment. The Staff made our experience really easy and fun.

M.

Fantastic experience. So good, we came back a second time. There is some room for improvement - the place is looking a little tired, and the pictures on the website aren't really an accurate reflection of what you get. An obvious improvement I would love to see would be the use of glassware rather than plastic for the drinks, as it would elevate the luxury and 'feel' of the experience - however I do understand why plastic is used in the tubs. But otherwise, wonderful staff, very relaxing time, and an incredible view. Would definitely come again.

P.

Everyone has their own private room with drinks and snacks provided which is already by the side of the pool when you enter the room. All rooms are open, so everyone can enjoy the view and the hot pool. The view is amazing and we will go back there again.

A.

I am mentally drooling as I'm recalling how beautiful and relaxing this was. Twilight was a great time as we started with a great view of the mountains and ended with a bit of early stargazing. It was so pretty with the lanterns on too. We had the package that included massages afterwards. It was a crazy amazing luxurious pampering session that made me want to quit my job and spend the rest of my life on a massage table. One other thing - the raw cheesecakes they served at the end with tea were so delicious that we wanted to visit the store. However it turns out they're made to order and the woman who makes them does it on the side to her full time job. Her cake business is called Remarkably Raw and I'd highly recommend her cakes.

J.

Friendly and professional service, nice private environment great for a group up to 4. We added a bit of extra cash for an ice cream and an alcoholic drink which adds to the experience. Time definitely goes by quick in a good way. For best photos wait for when the sun's not as harsh but unfortunately for us timing was an issue.

M.

The entrance fee includes snacks and one drink. The staff are very nice ! Wonderful experience!

A.

Awesome! Good place to relax and enjoy yourself after a hard day/weeks snowboarding/hiking! :)

R.

Bath with stunning view... soak and relax your muscles after hard day of activities is a bliss with a glass of chilled beer...

C.

Great experience beautiful views very relaxing and staff are nice and friendly. Great way too wind down on your holiday.

M.

Great price for the experience. Staff were super nice

N.

Can not fault this place, Truely amazing experience from the moment we walked through the doors till the very end, Staff were friendly and helpful, The place has a beautiful ambience. The spa was very clean and the view was just gorgeous. We felt relaxed. There is a shower in your private spa room and they also provide liquid soap that smells lovely so you can shower before you get in and after yourve finished. We booked Tandeki and night session, Amazing experience was a beautiful night, not a cloud in the sky so we were gazing at the stars!

L.

Very good. Private pools, quiet and peaceful, stunning views.

J.

Fantastic place for relaxing. Superb recommend in valuable price.

R.

Such a relaxing experience! Did the evening soak and what a treat. We will definitely back!

R.

An absolute piece of sheer luxury!

R.

The most romantic and serene place. Highly recommend...it was so magical sitting in the tub with champagne and the night sky

M.

Just WOW 👏 😳 😍 👌 Worth visiting Queenstown and this place you must must visit. Little pricey but definitely worth it. What a view and amazing service. Thanks Team 😊 we will be visiting soon

C.

One of the best experience in south island. A must go to. Great staff and customer service. We chose an outdoor onsen. Saw the sunset as well as the milky way. 10min from Queenstown, they provide free transport from queenstown. Very thoughtful and convenient. Complimentary snack and drink as well as a small gift. Thank you

M.

The view from the private hot pool is spectacular. Loved the experience.

R.

Aw man, mesmerizing! We randomly booked this place and were taken by surprise. HIGHLY recommend this!! Go there now! View is better in real life

A.

The hot pools are amazing, with wonderful expansive views and a lot to see. There were jet boats to watch as they travelled up the Shotover River and paragliders drifting by over the hills, while we enjoyed wine and nibbles.

C.

Amazing! So lucky that I got spontanous a time slot and it‘s worth every dollar! Relaxing and the view is just amazing! Also the staff is really friendly!

L.

So many Wow factors in this experience. Staff are so friendly, helpful, smiley, pleasant. They make you feel so welcoming and give you a positive vibe on your visit. Dipping in hot pool under a sky full of stars is such an amazing and unforgettable experience I have ever had in NZ. Highly recommend 👌

M.

Best hour of my life. The place was beautiful and luxurious and very relaxing. The staff are lovely and helpful. Would highly recommend to everyone.

A.

This is an experience you won't soon forget. Relax in hot pools with a view of the shot over river from your own private spa with complementary food and drink. If relaxation is your thing, then you need to try Onsen.

T.

A good experience overall. When booking a hot pool you get a room with a hot tub and a view of the landscape to yourself. A shutter can be brought down in case of rain, but it's otherwise open air. You can enjoy the peaceful mountainside though the the shotover riverboat jet experiences drives down in the river below (not really a nuisance though). You get the room for an hour and it comes with a shower, but if you choose to enjoy the hot pool for the full hour, you'll need to use the single shared and slightly grotty shower located in the hallway. Changing rooms do not have a toilet or shower. Free WiFi is provided and the waiting area is quite nice. You park at the top and then make your way down a long downhill pathway (with stairs) to the hot pools facility.

C.

Incredible views, customer service and highly recommend the hot stone massage.

M.

Gorgeous setting, very nice facilities. Luxurious experience

K.

Fantastic place. Everything explained very well. Had a great time with my best friend just chilling in the hot tub then we split for our massages (of which they were great about splitting us (happened to have a spare room) as the package we bought was for one room) Now then....the massage....was AMAZING. Jessica was awesome, she made sure she knew what I was after and that I was comfortable and then....found all the knots I had (and even some I didn’t know I had) and worked them all out. I feel great!!! Thanks Jessica and all the ladies at Onsen Hot Pools. Will and have recommended to people I know! Will always be back 😊😊😊😊

G.

Epic place epic staff.very romantic and our favorite spa experience yet.must do especially a birthday surprise.

R.

Brilliant chance to relax and look over some great views ! Definitely reccomend !!

P.

Must do if visiting Queestown.. every single time.. summwe or winter.. cannot recommend it enough!

F.

Amazing location and make sure you are on time for your booking!

S.

Great! Warm welcome and beautiful scenic view from opening spa! They offer free pick up and drop off service from Queenstown city to Onsen Spa.

G.

A must. I recommend the ice cream with the hot pool for sure, a great hot and cold combo

m.

Fantastic hot pools probably some of the best in the country just make sure you prebook as they are super busy, 100% worth a visit.

l.

Onsen was an absolute dream. Highly recommend to anybody traveling through the Queenstown area! The staff are lovely the place is next level beautiful and it smelled amazing. The attention to detail is wonderful making the experience one you will definitely want to have with your significant other! Leave the kids at home and treat yourself

L.

Amazing views and great pools! I had a relaxing time with friends here.

T.

Beautiful hot tub experience followed by possibly the best relaxing massage Ive experienced. Thank you Clare.

S.

Absolutely amazing place, Staff were so friendly and professional

E.

The best hot pool i ever had, looking out nature, recommended

t.

I booked the 1 hour hot pool session and loved it. The staff, the view, the service was amazing. Wish I had booked a massage treatment as well. But all in all it was a great experience and I felt so relaxed after.

P.

Wonderful time here. Full package: hot pool, amazing view, relaxing massage. All staff were lovely. We thoroughly enjoyed every moment. Thank you so much.

L.

Absolutely beautiful. Really appreciated how the staff went above and beyond. One lovely staff member saw that I was walking around with wet togs and offered a biodegradable plastic bag - customer service ++

S.

Awesome place to kick back and soak up the surroundings! Great service and super friendly staff 👍

K.

Lovely experience - had an outdoor hot tub for 2 people, got a glass of wine and a choice of snack, then got to sit and enjoy the view (albeit in the dark). Wonderful way to unwind after a busy day exploring and the shuttle bus to and from the site meant we didn't need to think about a thing. Highly recommend if you can get in

c.

spectacular! better book with them one month in advance. they also provide free return shuttle at queenstown city central.

H.

Such an amazing experience. Even getting rained on the whole time didn't put a damper on it ;) Got a lovely glass of wine and snacks waiting by the pool. Clean and private pool. Stunning views. Will be coming back!

C.

Absolutely incredible experience. Pick up information is really clear and it was stress-free getting there. Staff were relaxed and informative. It was very private and wonderful. 10/10 would recommend.

S.

My partner surprised me for my birthday with the pool soak and a couple-full-body massage afterwards. The view was stunning and it was great to have a snack and a drink while relaxing in the pool. The massage was amazing! So relaxing - the therapists did an amazing job. Absolutely loved the experience!

S.

Wine, chocolate and hot pools. What a lovely combination. Such a relaxing time, if only we had been more organised and booked far enough in advance that we could have got a sunset time - that would have made it perfect

N.

Amazing views! Definitely worth the money paid to visit. I imagine it is due to the time of year + current Covid situation but not many people there which made it all the more enjoyable. Very luxurious feel and only a short drive from Queenstown. They also offer shuttle services which looking back is a good idea since you are very sleepy and relaxed after your spa session.

C.

Wow this was a truly amazing experience, especially with the sunset. I highly recommend a relaxing spa at the end of the day up here.

D.

The facilities are amazing. We were for a private outdoor pool, with great views. The staff was mostly helpful, although I don't like when finished you don't have enough time to take a shower, so you have to go to the common area, but you can't use any locker as are only for the other pools, so, if you want to have a shower there you have to take your clothes into the shower with you. Still, a good experience.

R.

So professional. Best massage I’ve ever had. Worth the money. Thank you Onsen!

S.

Just wanted to say a massive thank you to our host Heather for the wonderful experience we had at Onsen. She was absolutely amazing and a credit to Onsen. The experience exceeded all our expectations and we will be recommending it to everyone we speak to who comes down to Queenstown. Great value for money and such a wonderful team. Thanks so much Heather and the rest of the Onsen Team.

J.

Onsen hot pools was stunning. Relaxing and tranquil. Well worth a visit

T.

Loved it a relaxing time got a package deal all sorted through the Heritage, staff was very welcoming and friendly we went at night, wouldn't mind going during the day.

S.

Brilliant view and a nice experience that I'd recommend. Only disappointment is the 'glass of wine' was TINY; the smallest pour I've ever seen (a few tablespoons, around 60ml if I had to guess, in one of the glasses). When queried we were told it's that small because they don't have a liquor license... All a bit weird and I don't see how that makes sense. I understand the point isn't to get drunk, I'd happily come here just to drink water, but why advertise it if it is not something you can provide? 4 stars anyway, because the view sells itself really.

M.

Ultimate date night experience! A total must-do in Queenstown! We booked a massage too - so good! X

R.

Very professional service. Very relaxing at night time looking over the river at the mountain. Sadly our glass door was broken so we couldnt see all of the sky but I'm sure it is not always like this

L.

This place is absolutely stunning! We did the Tandeki Onsen where you get snacks and a drink which I recommend doing as it really compliments the experience. We had a private pool in the morning for an hour with views over the Shotover River. It was so incredibly relaxing and romantic I didn't want to leave. I recommend booking over a month in advance as we left it to a few weeks before we visited Queenstown and the only slots left were very early in the morning. If I went back I'd do a sunset pool as I imagine that would be magical.

A.

It's nice to have an experience of this at least once but we quite fly found out that we cant see much of the night sky if we have glasses lol. Felt very rushed to get change and head back to the shuttle. Instead of the calm, take your time and chill a bit. Worth trying once

B.

Amazing! Expensive but worth every penny, especially if you’ve been travelling. Midst a month in a campervan with nothing but cold swims in lakes/rivers to wash, this was heavenly.

D.

Breathtaking scenery, 100% relaxing and have loved the experience at onsen hot pools

J.

Pricey but worth it! Clean, relaxing, can't beat those views!

J.

Stunning!! Absolutely loved it!! Will be a regular thing on our list when we visit Queenstown in future

A.

Great spa session. An hour might not seem long but it is enough. Great to sit back with a beer and just relax.

D.

Absolutely stunning and professional views. A must do when in Queenstown for a snow trip.

S.

Indulgent relaxation with stunning views. Loved the experience.

B.

Great service, pools were very nice and relaxing.

M.

It's mean would definitely go back again highly recommended from me it's good to go chill out and relax

A.

Gorgeous view - even at night. They have a complimentary shuttle from Queenstown which we found out about too late - so make sure to book early if you require transport

T.

Even though it was a little rainy, was still an amazing view and had a great time with the Tandeki package. Thanks for a relaxing & romantic night. We'll be back again.. one day

M.

Amazing experience, absolutely loved it!! Very beautiful view. Need to book in advance!!

K.

Highly reccomend after completing a Great Walk to get rid of all the aches and pains!

S.

What a view! The staff were excellent and the facilities amazing! The perfect way to relax after a day in Queenstown!

A.

Great place to relax an ease any aches and pains you may have. Amazing facilities.

A.

Book in advance for the ideal timeslots. We went at night because the stars looked amazing here. You want to be in the room closest to the changing rooms as you get a better view at night. Basic package is worth the hour. Massage would be perfect though, after the hot pools!

d.

The view from your own private hot pool is awesome.Different packages available and they'll pick you up from Queenstown and from you back again.

S.

Beautiful, peaceful unwine for the year! Breathtaking view, relax and enjoy.

D.

Great location with fabulous view and package. Unfortunate they left out the small detail as their name Onsen. Onsen in Japan won't left those little details out. 😕 Else the rating and experience will be low... 😓

T.

Our last night on our honeymoon and this was amazing. The hot tubs are brilliant. Do it at night, looking at the stars is brilliant. Brilliant service from the ladies and the free shuttle is good as well

T.

Loved the hot spa perfect temperature and cannot beat the view especially with bubbles and best friends. We asked for more water a young lady arrived quickly she was awesome so friendly and personable. 1hr is the perfect amount of time, I felt relaxed all day and helped me sleep. Will definitely do again next time in Queenstown.

O.

Lovely view from hot pools, great variety. of snacks and drinks

D.

Such a beautiful spot and wonderful atmosphere. Definitely have to go if you're in Queenstown.

S.

Visited Onsen Hot Pools and Spa for our 40th Wedding Anniversary. Lovely venue and from the moment you walk in the staff are very attentive. We had a 45 minute hot tub soak followed by a 1 hour massage. The hot tubs are very private and relaxing with a view over the Shotover River. There is a choice of wine or bubbles plus a snack and a carafe of water. Our massage was well worth it and we both felt relaxed and revived. As it was dark when we left, there is a choice of either a well lit path or steps up to the carpark. Would recommend Onsen Hot Pools and Spa.

A.

Amazing experience with great view followed by relaxing massage..if you are traveling and in Queenstown, try to book onsen on last day of your stay. Highly recommended..

R.

Great place ... so relax ... staffs are super nice ! Love it heaps ....

O.

It was great the previous time we visited, and this time we had to cancel due to covid restrictions in Australia. They gave us a full refund without any fuss, and were lovely to deal with.

T.

I really don't think I have to say much here, I feel the pictures are worth 1000 words. I wish I could of stayed longer, the staff were great and friendly

T.

Snow coming down on us whilst sitting in the perfectly heated outdoor pool - bliss!

H.

The Staff are amazing and are super friendly. The tranquility of the surrounding scenery paired with the soothing music is bound to relax even the most stressed patron

C.

Great place for a relaxing soak. Make sure you come on time because they will kick you out right at the top of the hour. It's better to come here when it's cooler out because the water can get very hot.

s.

Amazing view, amazing hot tub! Staff were very nice too. A must do experience when you’re in Queenstown! Super relaxing and felt like we were there for longer than an hour. Most low ratings are from ungrateful people who like to complain about everything that might not exceed their expectations. They state everything in their emails which I read but a lot of people don’t and like to blame the staff or onsen spa in general for their stupidity ☺️

B.

Make sure you book way in advance for this awesome experience ! Best for post snowboarding relaxation !

B.

Excellent. Great service and relaxing.

J.

This spa was the most amazing experience we have had in a very long time. It was snowing whilst we relaxed in the outdoor spa pool, something that doesn't happen very often. The couple's massage was wonderful, the therapists were excellent. Highly recommended.

T.

amazing place! great service, wonderful facilities. would definitely visit again.

J.

Enjoyable visits every time. Place of relaxation.

J.

Fantastic, we were lucky enough to have a soak bath with views over the Shotover River, ice cream and 🍷, then a calming massage, followed by herbal tea and small cakes. Absolute bliss. Staff were lovely and attentive, the facilities were top notch. Can't wait to to go again.

E.

Beautiful views. Was a peaceful atmosphere except for very strong winds coming through the canyon. There is a door that can be lowered if necessary. Complementary drink and snack added a nice touch.

C.

Always a great time, the staff are an absolute delight being super friendly and helpful. The pools are well set up, very clean and the water is crystal clear (when the jets are off ofcourse!) The whole experience is topped off by being able to pick a snack and drink combo (highly suggest the ice cream!) All I can say is the hour is up way too fast, I will definitely be back

M.

Really friendly staff. Awesome vibes and great facilities to cap off with a relaxing hour long spa! Pure bliss 😊

T.

Enjoyed the 'original' experience on a wet winter night with family. Great way to unwind - staff very helpful and free shuttle to/from town makes it easy. Comfortable & spacious reception area if for any reason you do need to hang around. Would visit again.

N.

Great service and very friendly staff. Not to mention the spectacular view from the pool ☺️

j.

The views from the hot spa were amazing and relaxing. We had a hot stone massage, it was a great way to end the day. All the staff were very professional and friendly. It topped off our wedding anniversary. Thank you!

A.

Lovely relaxing visit soaking in spa pool with beautiful tranquil scenery

R.

A special experience when in Queenstown. Shuttle services are complimentary when you book your experience in advance. The whole experience was very nice however I realized the timings for the sessions were overtly strict. Basically the hour starts as soon as you step in the reception which I thought was a bit unfair. We were booked for a session at 1:00 pm. We were picked up in the shuttle and we entered the pool approx at 12:48 however we got the buzzer (advance warning 10 mins before session ends) at 1:28 ! That was a bit disappointing, apart from that everything was 👍.

j.

Perfect for soaking away the day of fun. We did a 6pm time slot. It was a cool clear night. Could still make out the river view.

A.

1st in Queenstown and so pleased we went. Staff friendly and helpful. Able to rebook and the weather was nice . My wife's 50 the whilst we have done spa's many times the outdoor spa and views was special. Courtesy shuttle was a bonus. Thanks

P.

Must visit.. relaxing pools after a day of adventure in Qtown

L.

Cannot fault the relaxing experience I had here. Lovely and private! You cannot appreciate the beautiful mountain veiws at night (I went at 10pm) but get to gaze up at the stars instead! Towels were provided along with refreshments (Emerson's beer and Whitakers chocolate, yum!), hairdryers and hot showers! No children admitted after 5 or 6pm so I really appreciate the dedication to a relaxing experience for moms and dads needing a break!

r.

Beautiful location, great service, a must do in QT

A.

Amazing service. Cheap snacks and drinks. Absolutely stunning views and an awesome relaxing time. Well worth a visit.

O.

If you don't go here then you are making a big mistake. The service is outstanding and the pools are incredible. We went at night so the view of the milky way from our wooden Onsen was just magical. Highly recommended! If you can get in of course as it's always booked.

S.

Nice setting and snowing while there. Thought it maybe a mineral pool but just a standard hot tub. Felt it was just numbers game, get you in and out - had a nice time chilling in the tub

A.

Fantastic spot and stunning views with friendly staff. Unfortunately we never got our drinks and snacks so couldn't fully relax as we were anticipating someone to pop in. Onsen Pools subsequently refunded us the cost of our snacks and drinks.

K.

A must do while in Queenstown. Make sure you book in advance! The sunset session is pretty awesome!

M.

Might be the most relaxing place on New Zealand. Our new go to when we're in town.

S.

As good as we remembered. The alarms and urgency to get out were a bit impersonal. An extra touch would be providing body moisturizer in the change rooms.

T.

Everything about this place is amazing and that's all I can say... Amazing.

A.

Amazing, well worth the money. Staff are Amazing

S.

Excellent spa and massage. Definitely recommend it.

L.

Very enjoyable and relaxing in the spa with a nice view of the open environment. Wonderful staff and beverages especially Alicia who guided us to the room and showed the functions and facilities during our stay. Highly recommend 👌.

J.

Excellent customer service. Upon arrival we were greeted and offered a menu from which to choose a complimentary drink (yes, they have beer!) and snack. We were shown to our pool and the snacks were brought with a jug of fresh water on a beautiful wooden platter. Well done Onsen, we'll definitely be back!

M.

We were locked inside and kept knocking (wish there was a button inside to open the door). But the pool experience was relaxing. Also, the view was phenomenal.

L.

Very beautiful and relaxing. We had an indoor spa but kept the door open so we could look over the river. We couldn't tell that there were spas on either side of us. I highly recommend to anyone looking for a little spa experience. I have two tips for the managers to help make it a better experience. First, the windows on the garage doors need to be cleaned. Secondly, it would have been nice if we were shown the changing areas while we waited for our spa to be ready. In our case, the attendant didn't leave us in our room until 5 minutes after the hour so we felt rushed to change so we would lose any more of our time.

n.

Going there make me remember the time i lived in Japan. Def a good place to enjoy a romantic escape with your love one. Great service, kind staff, time fly by to quick.

A.

Really amazing experience and amazing to have the shuttle service pick you up from town. The moment you walk into the door, the clock starts for your experience which I thought was a bit of a cop out. The snacks and drinks included were also very stingy (chocolate was a tiny santi bar and prosecco was half a small glass). The experience itself was amazing though!...brilliant views and well worth doing. Wasn't too keen on the horrendous siren that goes off to remind you to get the HELL OUT! haha... But hey, thet have to get rid of you somehow.

J.

We stopped here on our honeymoon and it was a great highlight of our trip. The view of the river is beautiful and the tubs are incredibly relaxing. The couples massage was excellently done, and the hospitality overall was unmatched. Thank you for a wonderful experience!

I.

A must if you visit queenstown.. perfect way to cap your vacation.. perfect location,lovely staff, perfect service.. perfect value for money..

J.

We booked at the last minute so we got outdoor pool this time. It was an amazing experience with incredible view 😍 Covid have been crazy and I couldn’t back to Japan, so this onsen hot pool could help me felt back home in Japan again 👍🏻 Thank you so much

K.

Beautiful location overlooking the Shotover river, luxurious private hot pools come with a drink and snack, relaxing music and lovely bathroom/shower facilities. Staff are friendly & welcoming. A must do when you're in Queenstown

R.

We had a very enjoyable experience at the hot pools. Everyone was very friendly and the pool itself was incredibly nice and relaxing. You get a fairly rude beeping noise when your hour is up, which is understandable given the tight timetable, but perhaps there could be a more subtle way to alert the guests. Regardless, if you're in Queenstown as a couple, this is a great place to spend an afternoon or evening.

K.

Beautiful surroundings. Really love the complimentary shuttle from QT central

c.

We were tossing up whether or not to go to Onsen Hot Pools and we are so glad we did! The views are obviously amazing, but also, the atmosphere of the spa is so relaxing and calming. We went while we were on Holiday for our anniversary and this was one of our favourite activities while we were in Queenstown. It was some much needed us time! If you are unsure whether or not to go, DO IT!

R.

Just amazing! The perfect place to come for abit of relaxation and the views are stunning. The set up of the hot tubs are so cool, me and boyfriend really enjoyed the whole experience. We booked the 1 hour original hot tub. Would defiently recommend doing this if your in queenstown. Service was great too!

熊.

great place，great experience. looking forward to do it in snow.

C.

Absolutely lovely. So zen and relaxed. Beautiful warm water. Could not believe my eyes looking out at that view. I love the privacy of bathing in separate rooms. I will definitely be back again! Thank you for the experience!

G.

Great experience and awesome way to unwind.

A.

Wasn't to keen at first but my partner wanted to go. Having been there, I would definitely recommend it. Great way to relax and enjoy each others company.

A.

Excellent service, beautiful views. Worth every penny

C.

We've been quite a few times to Onsen and the actual pool and views themselves is 5 Star. The view is breathtaking. Why this isn't 5 Star and why we were disappointed is that this is no longer a "private" experience They've done something strange with the doors making them see-through at the top and bottom and while you're trying to relax you can't help but feel you're being watched from behind which takes away from the WHOLE Experience (We've been prior to the door privacy issue and it was immaculate 5 Star) Furthermore the communication about when we were supposed to get out and what would happen was vague the second time around - we were just about to get out on time when the staff came into the room while we were getting dressed I was well aware we were on a time clock and we were not over our time (I was keeping track - again not something relaxing) Whatever they've done to hurry people out, remove the privacy in the way of making it more efficient has actually taken away from the magic. If you don't mind that the privacy isn't what it used to be and you're okay keeping your own timer then sure the view and experience itself is world class. You can't take that away. It feels clean and the view is just stunning it'll blow you away.

J.

The photos are the real thing and are not clickbait. The facilities are very hygienic, the view was picture worthy and it was a safe place to relax and snack while your at it. Highly recommended!

D.

Wow what an amazing spot best hot pools we have ever been too 😁

J.

It is absolutely worth hitting his place up. Scenery is fantastic pols are fantastic. The winded however are see through which makes it a pretty painful shower & change process. Which a combined shower & changing facility would fix but there isn't any of those. Also too limited drink and snack range. Entry hall could use an espresso machine and maybe some cabinet food also? It just feels like too much of a lack of supporting services in sacrifice for the hype and beautiful views. Room for improvement whilst still being a must see.

J.

The good:. The hot tubs are nice, they give you a drink and snack, view is amazing, staff is friendly. The bad:. Private outdoor tubs have a half wall on each side, so the people next to you can see you when you're in your tub. Also, if your neighbors decide to play their own music on their phone, you're going to hear it. Overall very good, but the extra privacy would make it 5 star.

K.

Although we made a mistake and came one day too soon for our booking, coming back for the the service pays our mistake. Temperature was perfect, shower inside the pools made it more private to wash, complete amenities if you needed, shared changing room for extra time was enough, and the waiting room fitted with a very comfortable sofa, a nice ambiance, and soothing scent. The views? As everyone can see on the photos, it was amazing. I believe a sunset time might be even better. A bit of stargazing at night might be great as well. Alas, you won't be disappointed with the views at any time. Great place to relax!

M.

Onsen is a special place. I brought a group and we took 4 of the pools. The staff was ready for us when we arrived, efficient in getting us into the rooms, and the group had a wonderful experience. The snack items are fine, but the room itself, with an incredible view and relaxing soak is worth the effort of getting to the spa and the cost of the experience. Give them a try - you'll be glad you did. Of particular note, the tea selection is out of this world. It's great and not to be missed.

M.

Really lovely place, I booked for 9.30pm for the indoor pool with retractable roof which was perfect as it offered good privacy. Lovely to get a drink and a snack and you could control the tub and the retractable roof. Even managed to see part of the milkway as it was a clear evening. I did feel a bit weird as the door to the pool is clear so people walking through the corridor can kinda see into your pool room. If you were getting changed in the room this might be an issue although you could hide in the shower part which has it's own wall or change in one of the changing rooms / bathrooms opposite you room. Would defintely come here again. It was such a relaxing evening and everything is so clean. The bathrooms are delightful and the staff were absolutely lovely.

J.

Being here a few times and it is always an excellent experience. The staff are so friendly, helpful and the customer service is impeccable. However, on our most recent time visiting we chose to try the new outdoor onsen and while it was beautiful it wasn't as private as the original onsen. You can see into the next hot tub quite clearly. I would rate the original onsen as 5 stars but the new outdoor one as 4 stars on this reason alone. Truly recommend though.

L.

Went there with my Lady and went for the dip and massage session where do I begin the staff are lovely and the hot pool with a view is bloody top knotch. Will totally be back to try the other services and the therapists are absolutely worth every dollar spent.

T.

The Onsen are really nice. I would recommend going at day for the view, pitch black is okay but nothing to rave home about. The massage is somewhat lacklustre and the masseuse didn't really listen to requests for areas to focus on.

G.

Never before have I felt so relaxed. A romantic setting with amazing views! Thank you to all the staff who were so helpful and professional. Must do if you come down south!

P.

Amazing experience! From the moment we walked into the reception we felt relaxed and very welcomed by the staff. Directions were very clear and our hot tub room had everything we needed. The view was breathtaking and it was fun watching the jet boats zoom by. Highly recommend!

R.

Accidentally showed up half an hour later, thinking we had booked for 7.30pm. Absolutely devastated thinking we were only going to get half an hour in the pool. The lovely girls at the desk managed to find us an outdoor pool for the full hour. Very relaxing and great views! Thanks so much again to the wonderful team for sorting my mistake!

J.

Very friendly staff, beautiful view

H.

Coming to Queenstown and wanting to start your holiday the right way.....I highly recommend a visit to Onsen Hot Pools....we were in the outdoor pool. Beautiful setting and super relaxing. Go ahead....treat yourself 😊

H.

Staff are welcoming and attentive. Once you're in, they leave you alone to enjoy time there. It was a nice way to end our trip after weeks of hiking and driving. Recommend doing it at least once!

s.

Beautiful scenery 👌

G.

Was there on the evening of the 27th June for the first time. Nice pools with a pleasant atmosphere. Water is fairly highly chlorinated which was fairly understandable I guess. The younfg ladies working there were pleasant and professional. The Hot pools themselves were quite nice - pity there wasnt just a little more privacy afforded each of the pools but i understand the rationale behind that also. Generally a good experience and i would be happy to return.

A.

Wonderful soak in a hot tub and then a hot stone massage. Great way to end a lazy holiday.

A.

Great place to unwind from the gauntlet of activities queenstown has to offer. The hotpool into a massage routine leaves you refreshed and ready to go. For a top market spa, it had room to grown. The owner should take the routine and nitpick it. Little things such as the utterly confusing layout that the staff have to explain to every guess could be helped by having art on the walls for a sense of direction or by adding more signage. Instead of passing the client's from staff to staff one staff member should guide you from place to place for a personal touch. I have to get changed downstairs, get in a robe (which was missing) the go back up stairs to get into the private tub? Why can't there be a button to close the window, change, get in the hot tube then press another button to be greeted by the view in an awe moment guests will never forget? Removal headrests could be added to the tubs up stairs so your head isn't resting on the wood. Staff also seem to run everywhere? So fit. These are nitpick'a though. Everyone should still go, its the second best massage I've ever had, anywhere in the world.

K.

Amazing experience and the best massage ever from the lovely Sue x

A.

What an amazing experience. Calm and relaxing vibe. Astounding view. One of the places you should visit in Queenstown.

t.

very unique, setting/view was fantastic. To add to the experience can I suggest a cheese or grazing platter of sorts instead of crisps and ice cream?. Thank you, very nice relaxing hour.

C.

This was a truly incredible experience from start to finish. I ordered the massage + pool package for 2 hours and the entire time was luxurious. The refreshments/snacks are very small so if you are actually hungry i would suggest eating prior, but other than that, everything was perfect. The view was everything and more from the photos and the massage was relaxing and therapeutic. I highly recommend booking ahead and taking advantage of their free shuttle bus from the Queenstown hub.

M.

Best experience we ever have. I booked it to surprise my husband and he loved it (we both loved it). From friendly staffs, location. From the beginning till the end. Amazing! Would recommend for everyone who visits Queenstown to check it out. And best massage we ever had too!

O.

Absolutely gorgeous and relaxing experience! The complimentary shuttle is a great service as the pools are a bit out of town. The facilities were lovely and the staff were all very friendly and welcoming. The only downfall was the price of the experience - I purchased the snack and drink package and it was quite measly.

H.

Massage and staff were absolutely 10/10. However we had a serenity bath and we were sorely disappointed with the obstructed view for the amount of money we paid. Glass railings and shade sails, for what I assume were the spas below, blocked what was supposed to to be unhindered views. Also the noise and chatter from the spas below came up and was not relaxing. The jets were on the wrong side of the bath so if you used them you were looking at the wall.

C.

Absolutely stunning views. Excellent facilities and staff.

M.

It is so nice and relaxing with great view! Very recommended. The staff are also so friendly

H.

It was such a good experience! Beautiful views, friendly staff and the transport they have available makes the experience so worth it!

d.

Awesome. So accommodating as I injured myself and was on crutches. Will definitely return. Loved the service.

M.

If you want a different way to relax and feel pampered and have a great view while enjoying your soak with drink and nibbles, then this is the place to do it.

B.

It was a beautiful experience! From the easy checkin process to getting notified that our pool was ready everything flowed seamlessly. The pools and changing rooms were very clean! We enjoyed the wine and ice cream as well. I would highly recommend to anyone traveling to Queenstown to put this on their bucket list.

Y.

Well-managed hot pool with amazing view.

N.

I booked the ultimate relaxation package for 2 and we both really enjoyed the massage portion, the staff were all very friendly, the place was clean and welcoming. The view from the pools was breathtaking but the pool itself wasn't all that hot. Everything else was great and I'd definitely recommend this place. They take great care of their guests.

A.

Very hot pool with nice view! Recommend if you're looking for some relax time in Queenstown.

M.

Was an amazing experience. Views from the hotpools were incredible. And the hot stone massage was the best I've had yet. Thank you very much

S.

Loved the whole experience. The staff were very efficient and friendly; the whole premise was very clean. Would definitely go back for the professional service and incredible view.

B.

Beautiful place. We went from 8-10pm so we could experience day and night. I think generally guests would spend an hour. An hour would be enough time but I feel like maybe a tad rushed once you shower before and after. On arrival you are greeted and are able to select drinks and snacks. Pretty small serves (snack size) and given we had booked and paid for double the time, thought maybe we would get extra. I love the experience I had though and would defiantly go again. There is nothing really stopping you from taking your own snacks and drinks in either. Personally liked the day side as you get to look out at the view but both amazing in their own right.

D.

I truly enjoyed Onsen pools. I would recommend to come during the day when the sun lights mountains Definitely want to come when it's cold outside

R.

Stars come out as it gets dark. No light pollution out here. Pamper packs available. 10 min from downtown Queenstown.

D.

the onsen private rooms are super beautiful and excellent touches. but the doors to them are horrible - dont lock, and people are loud out in the hall and constantly walking by the half frosted glass. Also had a massage and the massage therapist really didn't listen to what I said (multiple times) or the recent injury I noted on the paperwork. Was a real bummer. I would def want to go back to the private pools because the view and the room really is amazing but I wish they were a bit more private. Also just know the water is heavily chlorinated.

R.

Lovely hour spent relaxing with the shot over river in the background. The spa as a whole is quite up market and the hostesses are all lovely. It was quite confusing to read on the website that they aren’t a licensed venue so cannot serve you alcohol but upon arrival are offered beer, cider or bubbles. It’s worth noting (we got this lucky tidbit of info from some fellow travelers) that they don’t change the water between appointments, so get their early (and enjoy the alcohol before 12 ;) for water that’s not had 35 different bodies in it before you!

S.

The pool was epic and the service from the crew is to be applauded. Special mention to Geni who gave me the best massage experience in New Zealand. I reside in Auckland and it’s unfortunate I can’t have Geni all the time as i regularly get a massage at least once a month. Oh well, if you ever go to Onsen, ask for this best deep tissue therapist Geni.

R.

Amazing! Such an incredible treat and experience, staff were all great, incredible location and wonderful massage and facial! Will definitely be back again!

J.

What an amazing way to start the day. We were greeted by some lovely friendly staff and shown to our own private hot pool. The temperature of the water was just perfect and the views out over the shotover river are just breathtaking. This was such a lovely way to relax after some very busy days travelling around the South Island. It is a bit pricey but I would definitely do this again. Thanks for a very relaxing start to our Sunday!

林.

So nice and comfortable

M.

So so so so so nice!!!!! Will come back again. Staff were all very friendly and kind and onsen and views were all amazing. Highly recommend booking In advance or you'll miss out

P.

The service was super friendly and very helpful. There was lovely ambient music while waiting for our spa room to be set up. We got the tandeki package. The view was incredible and the skies were very clear so the stars was a lovely backdrop! Would definitely come back here again.

M.

Love the privacy and good view in this place!

C.

Superb experience! Having the whole private bath tub beautifully lit by candlelight under the stars was so special we immediately went back to the reception after our session to book another slot for the following day. Unfortunately all the pools were fully booked for the next few weeks (that's just how crazily popular they are!). A must-do in Queenstown and remember to book early! (We booked 4 months in advance!)

Z.

Do you want to feel VIP? Would you like professional and luxury service? If the answer is yes, then the Onsen Hot Pools is the place that you should visit!

H.

What an awesome experience, we thoroughly enjoyed the hour

D.

We went here on the first night of our honeymoon and we couldn't have asked for a more romantic start to our married lives together. The service from all the ladies there were brilliant, and we got decent sized packs of chips, a beer and a nice glass of bubbly too all part of the package so really well worth the price. Stunning views too so would go back in a heartbeat ☺

R.

Next time I'll be sure to go in winter 😁 loved it!

M.

Absolutely loved the whole experience. We went at night and it was a beautiful starry night. We had ice cream and wine whilst relaxing in the spa and the mood lighting was great, too. I would have given 5 stars, my only gripe was that we had to wait 40mins to go back in the shuttle. But apart from that an amazing and relaxing experience that I would recommend on a cold night in Queenstown. Staff were really friendly, too.

R.

Loved the whole experience ,very serene and relaxing. Will definitely recommend and be back

A.

Beautiful views and amazing pools. Staff were friendly, helpful can't recommend enough. Do it now if in NZ as it get booked up with tourists. Look out for deals

T.

Perfect for a rainy evening. Absolutely lovely hot pools and great service.

K.

One of the most relaxing experiences of my life. I booked a night session, and had a lovely view of the night sky while I just soaked in heaven. Highly recommend the snacks to add to your session. Make sure you book as far in advance as you can.

R.

Awesome relaxing place. Great staff.

J.

Relaxing atmosphere. Nice scenery. Hot pools were nice, could maybe have been a bit hotter. Massage was really relaxing, great service and a nice team. Only wish they had more shower facilities and had offered these after the massage so we didn't leave covered in oil.

C.

My partner and I went here for our anniversary and it was amazing. We went late and were lucky enough to have a clear sky - the stars looked incredible. We got the tandeki package which comes with a snack and a drink each. I would highly recommend for a romantic evening.

T.

The pools themselves are a blissful way to spend an hour, particularly after a big hike! We got the tandeki package; and not sure it’s really worth it - the size of the sparkling wine was about half a glass, and the snacks were measly. Probably would just do straight spa experience next time.

C.

Fabulous experience. Will definitely be back.

C.

Lovely setting, great view and the facilities are very clean and tidy. Professional and friendly staff.

D.

Wonderful relaxing soak with magnificent views

K.

10/10 definitely recommend if your in Queenstown, Don't let the price deter you, its worth every cent!!!!! My partner and I went to the original Onsen experience at night and got the most amazing veiw of the stars from the hot pool. The entire facility is clean, modern, beautiful and very romantic with friendly and welcoming staff. Going at night you definitely run the risk of having a cloudy night and not getting the priceless view, so if you not willing to take the gamble then book a day time session. But this was a once in a life time experience and ill never forget it, its the top of my list must do things in queenstown

P.

Incredible!!! staff are Amazing .... 7 stars!! Service is seamless & massages to die for! Definitely recommend you visit whole in Queenstown... just superb!

E.

Great views with lovely private pools.

J.

Really nice environment. Every room has a private hot pool that opens up to a view overlooking a gorgeous valley and mountains. Just know that's It's hot pools... and that's it. In my opinion to promote repeat business It would be 20 times better if they served some wine/drinks (they don't have a liquor license), and had massage services. Maybe you guys could have a little cafe area with some nibbles too? It would be nicer (and more worth your time getting out to this place) to do the hot pool, go for a massage, and then sit with your girlfriend's in the cafe enjoying some wine and cheese... But at the moment it's just the hot pool. Still nice though. Worth a try. Def a must for the tourist!!

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