Reviews of KFC New Plymouth. (Restaurant) in New Plymouth (Taranaki).

KFC New Plymouth

1480 Reviews

194 Comments

Restaurant

Chicken restaurant

Chicken wings restaurant

Fast food restaurant

Fried chicken takeaway

Restaurant

Courtenay Street, Gover Street, New Plymouth 4310, New Zealand

Description

Information of KFC New Plymouth, Restaurant in New Plymouth (Taranaki)

Here you can see the location, open hours, popular times, contact, photos and real reviews done by the users.

This place has a low rate, this doesn’t mean that they offer a bad service or don’t treat their customers well. You should take into account that in almost all cases people only give reviews when they are angry with a service, and not when they are happy about it.

Map

Open hours of KFC New Plymouth

Popular times

Monday

Tuesday

Wednesday

Thursday

Friday

Saturday

Sunday

Reviews of KFC New Plymouth

J. O.

I came in on a Friday night around 7.30. Once I got close to the front of the line a man that works there (sorry I forgot his name) was absolutely amazing, and got me in and out so quick. Helped me when I tried and used the self serve, and when I couldn't do what I wanted he helped me get exactly what I wanted at the front counter. I really appreciated it because I know you guys are very busy and I can imagine you guys have better things to do. So keep up the great work, greatly appreciate the amazing customer service.

D.

The staff are good & the food is good but the service is so slow. Maybe its staff shortages, but there is always only one cashier open. Even their new order system is broken down.

A. G.

Awesome got KFC finally. Yummy 😋🤤. Aucklander mentality though twenty minutes early wait in the drive thru to make sure I was first. Lmfao but the rush must be over down here. The only one in line hahaha 🤣.

S. B.

Line moved fast for peak hours, food was great, only problem was the drive thru operator not double checking and confirming the order- we ordered 2 Zinger box meals and they were only going to give us one.

n.

Only two ordering machines, not always quick service dependent upon time of day. Busy drive through. Food is good tough.

D.

Nice, not greasy. I was blessed to receive another drink when I realized I didn't order enough at the pay window and I was politely served. Quarter pack delicious!

F. B.

Management need to improve their processes to get orders through quicker. Only very limited range of the options they offer are shown on the drive thru digital menu. And customers need to make up their mind what they want before ordering! Some chronic waits at New Plymouth store, even with a few cars in the drive thru.

V.

They let us do 3 separate orders as the shop was closed..it was lovely.. awesome manager👍👍

L.

Car parks a bit tight in a bigger vehicle so nd fire engines 😂 Service is always fast and hay its kfc whats not to like!

J. K. M.

It was ok. Everything was fine except the que. Also when we asked for a bag the girl serving us said..."huh?" It made it really cheap.

D.

Very long wait in queue. KFC was quite good, wicked wings were spot on. Staff friendly

A. B.

Could not complain about the service as there was no one to serve for twenty minutes food was not bad

M.

Though KFC never disappoints, the place definitely needs a deep clean, untidy and dodgy looking.

O. L.

Great service, fast and friendly. Very clean restaurant too. Staff were very good in clearing and cleaning tables and making sure the bins werent overflowing. Very impressed. We could see why they are a popular option. Nice work KFC New Plymouth!

p. G.

May have been in a long queue of cars at the drive in but well worth the wait. Staff at the window very warm and welcoming.Keep up the good work staff members

C.

Had a lovely dinner with talia awesome till I can u again sweetie nice 💟💟💟

M.

Nice potato and gravy there. Easy to feed kids quick.

A.

Often believed that food would take much longer. However they already had the food ready before I even paid. Quick service and relatively friendly staff. Food was also decent. Love the gravy though.

M.

Just a long wait in the drive through queue

a. h.

Loved the Salmon stick and the carrot cake was really nice

Z.

Food was excellent, taste is always nice. The staff were awesome, polite and organised.

J.

Yup it's a KFC good service.

G.

Way better than both Hawke's Bay KFC's.

H.

Food was great this time. Fast service

L.

Good food but long wait

N.

Best KFC we've had in ages. So fresh, everything we ordered was perfect. Thank you.

J.

Good restaurant compared to many we have visited.

J.

On point fresh crispy hot could all ways use more seasoning on the chips tho

R. P.

Food is always great sad that it seems there isnt enough staff to move orders quicker. I must say those that were working the night i was there were fantastic. Prompt and efficient well done staff.

J.

About 3 Quarters Of An Hour Wait This Time Round. Seemed Like Forever

T. H.

Waited awhile after ordered, 30 plus minutes, tonight. A few impatient, angry people waiting in cars from drive thru orders as well as those inside with me waiting. The ladyt handled the jandel tho. Some of her staff, young males, walking around aimlessly. Got meal, happy with it, move out.

B.

Ok but why cant we dine in like u can do in McDonald's

A.

There chicken was much better this time

P. P.

It was awesome super quick service, nice food ,but no signage for exit apart from drive through very confusing still did not solve the riddle and while we sat and eat our nice meal we seen several other people looking for exit out of carpark as well

C. Y.

Great, quick service tonight. The guy serving at front counter was friendly and both he and the woman working behind him to serve up the food were very quick.

K.

It's quicker inside than sitting in the car in drive through. Great staff, must be stressful with all the people waiting. Someone give them a raise!

R.

My KFC was amazing, but the drive through was 30 minutes waiting time from start to finish and it was a Wednesday night.

C. H.

Went through the Drive Through this time. I'm usually rather nervy when going through the Drive Through but this visit was a breeze. The young person talking to me was extremely patient and very kind. Thumbs up KFC. New Plymouth.

C.

The food is always pretty good and the wait is always pretty long. That seems pretty typical of most KFC locations that I've been to in Taranaki though so shouldn't be surprising.

b.

Very popular fast food outlet. Friendly staff efficient service. Central location. Parking available as well as drive through

A.

So good coming out for dinner and having a plastic straw. Hate straws that go sogy half way through your drink 👍

K. V.

The meal was nice .. but the service was very slack and waiting times were horrible

L.

5stars if they could take orders correctly and faster, waiting at the order box for the car infront of you to recieve their order and leave is abit rookie of a city fast food place 🤣 then the Upsize combo you pay for is forgotten and takes multiple team members to chat to figure out what happened before you get your correct order

M. H.

The food was great, staff were friendly, but I did discover a strip on latex (glove?) in my burger. The refund was swift and the apology sincere, so I will probably still return at some point when I get over it. Again, I hope to high heaven that this is the freakiest or freak accidents.

A.

Great customer service. Like ya wanna be there or not? Far out. These guys really do!! Thanks so much

S.

Awesome service. Doing a great job.

A.

KFC well its good. It has its moments, its quite enjoyable to eat but the wait time or the drivethru que just makes it impossible . Some nights you wont be able to drive to the place at all as the drivethru traffic blocks the road so we have too give it a miss multiple times unless you are happy to wait anywhere upto 1hour. Short staffed when i last went but they were super friendly. I will still go there at times when it the correct time of day with minimal wait

D. C.

Down for a long weekend (Easter) and fortunately this place was open Good Friday. Very busy though, not their fault. Usual yum KFC, friendly team considering the pressure of a long queue.

B. S.

Getting better with your service use to find that this KFC was really slow with there service wasn't a fast food place more of a Slow service you have the quality but not the quantity need to improve at been a faster service then you be primo KFC

A. B.

Prompt service and hot delicious food .. but tables needed wiping. They were very busy so I guess no one was available to do the cleaning. Seat also dirty had to wipe it myself. I'd still go back.

G.

I come to KFC some times very week. I come to KFC for the memory of a mum and I came together. Mum has passed away on 6 years next June 23 2020.It good memories of the time we came here for lunch together. It makes me feel good thinking of my Mum.

G.

They are very nice person's. And make feel welcome in KFC. I go to KFC a lot. My Mum and l go to KFC a lot. For our lunchtime. But my Mum have passed-away on the 23/06/2014. I still go to KFC to it is a nice place. I can think of my Mum when l am my eating my food. And I have a nice smile on my face when l am thinking of my Mum. Thank you for good food. And a place I can go and thinking of my Mum. Go and a great meat at KFC New Plymouth.

M.

The drive-through was packed when we arrived about 30 cars in line. We went inside to make our order and we only waited 10 to 15 minutes. Faster servive inside then the drive-through people especially on a Friday night.

B.

Fast and friendly service, still doesn't taste as good as the good old days

M.

Very fast service and clean

J.

The food was good and service was good. Our order arrived exactly as expected. It would be great if they'd deliver though.

D.

No such thing as 1m distancing

K. T.

So slow for service. No one works quickly which means the drive thru is always 7 cars deep, wait time is approx 20-30 minutes. Even going inside means you have to wait ages.

J.

Repeated my order twice but still got it wrong, as with most KFC’s there’s always a massive wait and it’s only really good if everything is cooked fresh. And yet I still find myself here way too often haha

m.

Can't go wrong with the crowd pleaser but sometimes what you order it ends up not being a crowd pleaser. Often get nice moist tender chickens but more often you end up with dry and over battered pieces. There Krusher machine seems to be breaking down everytime I go through and order one.

J.

KFC NP is always very busy at peak times and this means very long wait times both at the counter and in Drive Thru. It is quite common to wait up to 20 to 30 minutes in the drive thru just to get to the speakerbox to make your order. Then another 5 to 10 minutes before you're at the window. Always check your order as things tend to be missed. Good luck!

g.

Quick service but soaked in oil and the chicken pieces seem to be getting smaller at all KFC's

E. t.

luv them wings! For some reason they are always surprised when I ask for just wings! Good staffand really tasty food.

K.

Good food, right food put into bags never leave anything out, always friendly no matter how bizzy they are. only thing is wait times can be crazy long becuase of everyone goin there. need a better, bigger carkpark area and bigger drive-through.

k. k.

Service was at a snails pace, shocking really, queue was out the door only one till was operating. Customers were very irate. 45 mins to be served.

A.

Open till midnight. Only place we could find food late night, no service late night only drive in. Parked outside and ate.

P. C.

For the best k-fry, try South Auckland. If you are in New Plymouth, this is your only choice. The wait is long, and the food is average. I suggest going just before the lunch time rush. You won't wait as long, and the dining area won't be in a mess.

J.

Fast, good service, and good food

R.

Kids loved it. Service was a bit slow through the drive throw.

J.

Great place to eat... obviously! speedy going through the drive thru (if you dont go at rush hour times) friendly staff. very yummy food. Tries the new teriyaki double down and it was amazing!

L.

5 star

S.

Food was OK, service was slow - restaurant was very dirty

I. P.

The customer service was absolutely tops. She was giving me her full attention and was helping me to give me what I wanted. We had conversations while she served me and smiled. 100 percent

G.

Product was good but do not ask for anything out of the ordinary.. cleanliness could be inproved ..

S.

Very good customer service in the drive thru tonight. The girl talking was good and the guy serving was good, considering they seemed busy, they kept up their wonderful customer service 😊

S.

Service slow and at times inefficient. Needed more staff serving at the front counter. A 15 minute wait due to inefficient production out the back.not the greatest experience today 10/7/19

A.

Service a bit slow today. Food great

A.

1st time having sliders lunch snack, not bad & good price ☺️

T.

Luv them wings! Need to do just wing packs not just the wicked 1's, normal recipe as well! Crushers are great on a hot day...actually... Any day!

W.

Food is good but not great. Some of the chicken was a little dry and there is always a long wait here - even off-peak hours.

N.

Went in first thing in the morning and my chicken was excellent!! Cooked perfectly and moist. Kia ora kfc np

R.

The both times I have been here lately the service has been really quite slow. They really need more staff on check out when they get busy.

I.

Great service friendly an fast just like the old KFC well done Please keep it up 😊😊

D.

Ordered a Burger Bundle. Burgers and chicken were fantastic. Short wait time at the drive thru as well

J.

It's just fried chicken nothing special about it. Poorly staffed and very slow

R.

Yum! 7pm Saturday night and it was busy like out the door down the road busy but so worth the wait!!! Everything was yum and fresh thankyou

A.

Good thank you

B.

Who doesn't like KFC

T.

Needs better stock control

W.

Not bad at all quick service .chicken was nice. good to see a clean rest room there to .

P.

If you have the time ur better to get your order from inside, much more likely to be correct, and the quality is better. Happy eating :)

R.

You'd think they'd give you a bag when you're spending $50. Chicken quality great, although one was pretty tiny!

C.

Great service from Kerry at the drive thru tonight. Cheerful helpful chap. 👍

D.

Great service. Yummy chicken tonight👍

S.

Not the normal greasy affair

s.

Friendly staff, fast service in drive thru and great chicken. Ticks all my boxes

N.

Awesome assistance & fresh yummy hot chicken n chips 🤗🤤🙃

C.

Its KFC. It is what it is. Ok for a casual meal. No real atmosphere.

A.

Nice food, but a few of the staff are rude and the wait times are very slow.

T.

Been awhile, had forgotten how good KFC can taste.

C. B.

Always good. Never an issue. I reckon it's faster to walk in if the drive through is full.

T.

Mmmmm, luv them wings! For some reason they are always surprised when I ask for just wings!

M.

Nice food drive through very busy but staff were doing a very good job.

P.

Food varies, usually better quality when not so busy. Avoid rush times 5:30pm-7pm fri, saturdays mainly.

J.

Quick service. Please remove the crushers from your boards.

L.

This was the worst lot of KFC I have had the chips were cold and I am now convinced that the staff at KFC in New Plymouth don't give a hoot if you ask for extra seasoning on your chips you just don't get it and I am sorry but the chips are tasteless with out it

A.

Sooo good 🥰 fantastic service some days and completely awful service other days depends who's on shift realy

R.

Service was fast cause luckily not many people that day. Bought 24 wicked wings for $25.

L.

Why is it that fast food places are never kept clean in saying that the staff behind the counter were fantastic very helpful

T.

Dirty tables from guests, new staff little bit lost could do some clean up for guest to eat in rather than turning around and back to the counter

S.

It's ok last few times I've been I had to wait for wicked wings as they were out of cooked ones

J.

Just seems a bit dirty. The concrete area out the front was black with dirt and smells. Only needs a couple of hours with a waterblaster.

M.

A nice KFC outlet. Clean and efficient service. Quality of food is as expected for KFC, no less.

A.

Pretty good as kfcs go get orders wrong occasionally ... car park is terrible ... wait times often very long

B.

Was fresh but paid for large and still ended up with a regular

T.

Went through the drive thru and didn't receive my P&G and was not given a receipt but when I came back inside 5 minutes later staff were happy to help me and even gave me a free chips for my inconvenience

H.

Junk food and all but yummy as!! Average cleanliness but does the trick for a quick meal.

A.

Required a snack meal on the go, took the remains in take away bag

K.

This was rye best tasting KFC we have ever had anywhere! WOW!

L.

Awesome flavor, best I've had since lockdown.

T.

Finger Licking Good, Sometimes They Are Faster Than Usual, Otherwise Expect A Little Wait

L.

So clean and nice friendly staff

R.

The wait was way too long but the young man who served me was very polite.

N.

Really busy at peak hours. I wonder why they don't have a runner and a till person working separately

R.

Can be slow, especially in drive thru but quality of product is decent.

B.

This place serves delicious chicken with delicious coleslaw and chips. You really have to try this place.

D.

The drive through is pretty slow

J.

Wonderful staff and food only downfall today not enough salt apart from that great kfc

A.

They seem to be able to serve faster than they used too. Wouldnt be hard to make it better.

S.

The food was nice and hot, but the chips were a bit salty

Y.

They are curious but don't help with suggestions when not sure what to get but when you have an idea what you would want

송.

Hard to park and drive way is not good for big car... Taste is good for me.:)

T.

Didnt get all my meal I paid for they forgot my aioli bacon burger an popcorn chicken

L.

Nuggets weren't very good. Alright chicken. Good atmosphere.

S.

Everything was as expected, got my food fairly quickly as it was pretty busy

J.

Good food but seemed somewhat run-down

J.

Food is great when its cooked properly, service is ok.

R.

They don't have ice cream sundaes sad

D.

Typical kfc, nothing outstanding, you know what you're getting.

D.

3 stars probably to good a rating allways missing stuff from order or sorry we run out of that

D.

Food cooked really well and service is always good

R.

No bean salad, but enjoyed the wicked wings.

C.

Very slow service but food was good

D.

Slow service, thankfully standard quality KFC

C.

Always a long line but amazing food

R.

Better than Wanganui KFC

J.

Great service. Best KFC I've been to. 👍

D.

Staff were really good, but the place is in need of a good clean

D.

Very busy but staff are on to it. Parking and drive through congestion needs sorting

N.

Food very well presented and cooked to perfection.

g.

Enjoy visiting KFC New Plymouth Taranaki NZ

M.

Totally mucked the order up, charged 62 bucks for a 35 dollar order as messed the burgers up but we ate them and i wasn't paying lol

K.

Good

N.

Nice

R.

Well patronized. Quick fast service

B.

Good food. But long long wait, no spoons for our potato and gravy, and no serviettes either.

B.

Enjoyable

R.

Pretty much like any other KFC really. Limited parking.

D.

I've been hooked on the hawian zinger burger for years, only go there to get my junk food fix when in in NP

D.

I'd forgotten that you can't get vinegar for your chips in NZ.

P.

.Busy little shop. Clean interior and friendly staff. Fresh food

H.

Nice quiet spot in town , good service and the food was nice.

D.

Best chicken

S.

Not the fastest service, but lovely food and friendly staff.

A.

What can I say.... it's KFC you know you want it.

J.

Very very slow but the food was fine

S.

As it goes, finger licking good...please bring hot and spicy back

p.

Love the food

M.

Easy to find prompt service drive through public toilets

D.

Chips were a bit underdone so a bit soggy. Rest of meal pack was good.

E.

Good chips 👍 but slow service 👎

C.

Same as every other kfc. Reasonably quick drive through service.

j.

Keep that oil polished

C.

Decent fast food joint, reasonably fast service.

D.

Food wasn't that warm and had couple of things messing from order

R.

My daughter's favorite. Colonel's and Wicked Lunch for the win!

W.

I hate this place, but I do like the zinger burgers

B.

Its hard to get good chips but when you do. Omg

C.

Yum chicken service is not too bad

C.

Ok but KFC notorious for inconsistentancy in quality

A.

Love KFC but from time to time this place can be messy and the wait time can be long

p.

Parking a bloody mission and could of caught plucked and cooked quicker myself

A.

Always going through the drive through, not so quick on bysy days

K.

They have upped their game. Fresh tasty food, finally.

S.

Make sure you don't go during busy periods as there is very little carparking

L.

Good food

N.

Friendly staff. Didn't wait too long for service.

H.

Food is great but service is slow

D.

The drivethrew sux at night as in the wait is insane

W.

Oasis at the 22:00 😚 Nice and kind staff ..

a.

Good service for how busy they were

D.

Very slow service

C.

Great food, great taste, yeah good as

M.

Has its moments - the last visit went ok

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