Reviews of KFC. (Restaurant) in Rotorua (Bay of Plenty).

KFC

1674 Reviews

216 Comments

Restaurant

Chicken restaurant

Fast food restaurant

Fried chicken takeaway

1265 Amohau Street, Rotorua 3010, New Zealand

Description

Information of KFC, Restaurant in Rotorua (Bay of Plenty)

Here you can see the location, open hours, popular times, contact, photos and real reviews done by the users.

This place has a low rate, this doesn’t mean that they offer a bad service or don’t treat their customers well. You should take into account that in almost all cases people only give reviews when they are angry with a service, and not when they are happy about it.

Map

Open hours of KFC

Popular times

Monday

Tuesday

Wednesday

Thursday

Friday

Saturday

Sunday

Reviews of KFC

D. M.

Very busy store & long wait times using drive thru. Food was great though & chicken was cooked perfectly. They need more KFC stores in Rotorua this one was extremely busy.

M. P.

They did forget a few things from the order but in the girls defence someone was giving her a really hard time right before us, think she walked out after that. Be nice to fast food workers it's a thankless job and you're counting on their good nature not to spit in your food... Common sense really

R. M.

Only ordered lunch box spicy wings. The chicken 2 pieces was dry. I've had a few dishes lately from kfc . Chicken dry not moist. Very dissatisfied.

D.

So, you're going thru the drive-in, 15 cars in line, 25 minutes in queue, get to order station only to be advised the EFTPOS is down - again! Told you can order inside & pay via cash or eftpos. Disappointing service, could have placed a sign at entrance. Go inside, order food & wait a further 25 minutes. Meal was delicious tho😋 Staff so busy, one not wearing a mask 😷

B.

Great service and well executed food! KFC can be really hit and miss these days so it’s great to see some stores are still keeping the quality up!

M.

I believe chicken pieces r a hell of a lot smaller. Recieved a container of gravy once without potato. Anyway. Nothings gonna stop a KFC lover from purchasing from KFC. That includes myself.

J.

I love KFC, As long as I have my drumsticks and wicked wings. I'm algud. No complaints from me.

N.

Picked up some dinner from here while we in Rotorua for our Games night... KFC Rotorua has awesome customer service. Well done...

E. O. P.

Was wonderful there. food was amazing heaps of seating wonderful staff and atmosphere was awesome thank you kfc rotorua

B.

Excellent service and great food, chicken was juicy and not dry and crispy.

M. P.

Drive through was full, but service was still incredibly fast. The drive through girl was incredibly friendly and the food was hot. 10/10

I.

best kfc in rotorua . very clean and friendly staff .also very quick when ordering instore or the drive thru.

T. M.

Went there tonight and I was beautifully welcomed, customer service was of high standard and it was clean. The food was hot and well presented. Thank you tonight's team KFC

K. C.

Staff very helpful. Service was quick, even for the busy time of day

A. R.

Very busy when we went , the drive through and the inside but had nice chicken chips and gravy. The staff were pretty nice too

o.

Taste good, just few cuts of chicken a bit small.

G. D.

Always be nice little Place. Cann't complain about Food. Only things is not enough staff for front counter. But they got self service machine Now. Very easy to use. Have to Salute to a lady staff there who has been working there for 42 years. She really shows me what is a hard working mentality, loyalty and enthusiasum for the job, thanks! 👍

K.

I love this KFC best KFC in new Zealand the staff is amazing. The chicken is always cooked to perfection and they always get my order right. The chips are excellent they are always crisp and they put a perfect amount of salt.

M. A.

Ordered the bucket feast. Had to wait 🙄for the tables to be wiped clean before sitting down to eat and floors were untidy😳 Shame that they took the bean salad off the menu 🙄 but the food was nice.

R.

Quick service, good quality food

M. J.

Why do most kfc's have slippery floor's? don't know, but this one didn't today. Great service from a lovely lady at the checkout. Got a clean table in the sun.

e.

busy (but understandable), food good, service generally pleasant

M. T.

Amazing service. Had to wait for chicken but the amazing staff member (I didn’t get her name) she offered a full refund and offered few extras. Great service! Keep it up!

S.

KFC in Rotorua...need to be mindful about accessing the shop ...on a one way section of road ...no access from the opposite side ...provides the usual range of chicken

L.

Clean, the order got handled really quick! And the wicked wings in here are absulutly A-M-A-Z-I-N-G!!

K. W.

Hot and fresh served with extra seasoning as requested. Correct order fast service they don't muck around here.......possibly the best tasting KFC in NZ...

T. T.

Ordered a magnum box, snack box and a zinger burger. My buns from the burger was hard like as if it was microwaved and left to cool kind of hard. Fries were somehow bland even though it had seasoning and was relatively warm. Tried all the drinks from the self service area and All. Of. Them. Were. Tasteless. Didn’t really leave much for satisfaction except for that one piece of wicked wing and the customer service :) not enough for us to return unfortunately

P. M.

The KFC was good, but i think they forgot to add the L&P syrup the L&P as it was only sparkling water

P. N.

Good food at a reasonable price with friendly staff and clean.

L.

I think the staff here are very fast efficient and the service I received was absolutely beautiful keep up the good work KFC

A.

Staff super friendly little slow The popcorn slab things are yuck

M. G.

I'm a huge fan of the Zinger burger (add cheese)... but the Zinger stacker (oh God I'm drooling again). If there could be a way to get the sauces from the Zinger stacker on the Zinger burger (with cheese). But no actually scratch that keep things as they are why tamper with perfection

R.

Used to be my happy place but with this covid stuff they seem paranoid

k.

Found waiting not to bad usually quick and saficent

R. D.

Very cool...since it also have choices like if u want spicy chicken in regular meal...I love it

L.

Was a delish feed great service from the guy and was ready pretty quick considering it was very busy

S. B.

Man KFC need a system to solve staff getting orders right. I'm embarrassed for them and how often their orders are wrong! Today our order was delivered missing three burgers. And when they finally did deliver them, one of them was wrong. Food was tasty, but they manage to turn fast food into really quite slow food.

P.

The food is great but the drive through is incredibly slow, they only take one order at a time?

V. P.

Great service, a little busy but had a 15min wait time from ordering to getting my dinner

G. b. (.

Nice place for quick visit and take away food

A.

Drive through service was polite and quick.

D. N.

#wheelchair accessible ♿🚻 a small intimate kfc store. I actually enjoyed my pieces of chicken I ordered as most times the chicken can be dry to eat. I was satisfied with everything there nothing outstanding but it was what I would expect from KFC 🙂

K. M.

Typical KFC experience, food was okay as expected, served relatively quickly and wasn't cold, so no major complaints. The store itself however, is one of the most disgusting KFC restaurants I've ever been to! No surface is free of grease, stickiness or dirt, the bathrooms smell feral and theres no soap in any dispenser. The back of the restaurant where all the food is prepared was an absolute dump and the restaurant was not even nearly busy. The team were very poorly presented and not a single glove in sight, probably a job for the local food safety regulator to be honest.

N.

Fizzy drink are always flat. Some days the bugs are stale too.

J. H.

Good service, pretty busy at times. To avoid the lines and wait don't go at your normal dinner and lunch times.

T.

Food was great and the had fantastic staff. Served by Charity and she was absolutely lovely, very friendly and helpful.

j.

Awesome service & great food 🥰

B.

The atmosphere is cold, dirty and uninviting. The store is often out of key ingredients and the customer service is plain appalling, however it was the only place open late at night when we were looking for food so 3 stars and a kudos for that.

J. H.

Excellent service. They had run out of coleslaw. Offered a free chips or potato and gravy. Upgraded me to a large chips. This has happened at other stores before and I got nothing. Thanks Rotorua that was awesome.

v. V.

The texture of my chicken on my colonial burger was like rubber. Also.. Just give us extra seasoning why you gotta be so stingy I'd pay for an extra packet start charging people for it if its such a big deal

J.

Typical KFC fare, clean and tidy but very cold, might as well be eating outdoors.

K.

Very slow service.

N.

Fizzy drink are always flat. Some days the bugs are stale too.

N.

It was tea time so good

D.

Had a dental extraction so good old potato and gravy for a few days

K.

Perfect thank you guys merry Christmas

d. g.

Great food, prompt service even though they were very busy.

M.

So clean and the filipina lady was so nice! Food taste good!

T. U.

KFC yummy! This is a place we love to eat as a family, the menu has a range of different options to choose from. The staff are fast and friendly, the drive-thru is ready for your order if you don't want to dine in. They have free Wi-Fi and lots of parking.

M.

Perfect service and food barring the dry drumstick like it was reheated

J. P.

Arrived on my own. Received fast customer service. Just sat down with my soda when my order was handed to me. Very busy. Not the first time I have been to this location.

T. C.

It's KFC. We were really grossed out by the floor. Do they ever clean them? We could seriously go grease skating on them. Food is the usual fatty KFC. No different you any other. Might have to start hoping through the drive through in the future though so I can remain oblivious to the nasty cleaning effort inside.

A.

Service very slow, but staff very helpful and friendly

W. B.

The meal was great nice hot food no grease and the staff were nice friendly. The place was busy but you didn't have to wait long for your order .the restaurant was clean bright and nicely maintained

l.

Kfc is becoming expensive. Needs better parking

T. A.

As expected really...good service, food was good, facilities were standard. Only gripe is the chips were more 3/5 star. Despite being busy my order came out in a timely manner.

D.

Nice place. All chicken was very spicy and tasty. I like it Mostly recommend

S.

Nice clean eating area, great service and good food.

A. W.

Kfc rotorua, really really impressed. The food was soo good. Chicken coating crispy and chicken moist and full of flavour. Chips cooked to perfection and drinks were fizzy and not lacking flavour. Customer service was fantastic. Overall great experience. Weren't planning to go there tonight but was over at the cinemas and had that delicious chicken smell wafting over so we followed our noses until we found kfc. Lol <3

y.

Uber on time KFC good

T.

Chicken was weird, had a rubbery feel to it. Double down zinger burger was not zingy, just mustard tasting.

X. L. S.

Food was fresh, hot and delicious. Would have given 5 stars if the bag was packed with wet wipes and if they had given our preference of chicken pieces.

M. M. M. G. A. :. W.

TONITE THE STAFF WERE VERY KIND/FRIENDLY I ORDERED A SIMPLE U WOOD THINK ... COFFEE ... GOT A HOT CUP OF WATER 2 TEA BAGS 2 WHITE SUGAR SATCHETS THAT MADE ME GRUMPY BUT THEN THE SERVICE BECAME REALLY ON TO IT AS ALWAYS THE COFFEES I DID GET WERE XTREMELY DELISCIOUS AND THE ORIGINAL X 3 PIECES OF CHICKEN...LARGE MASHED POTATO N GRAVY N LITTLE COLESLAW ... MAMMA MIA TOO DAMN TASTY ... WOT DIET ??? THEY DID MAKE UP 4 THE TEA THING IN SPADES I THINK IT REALLY IS A GOOD VALUE SO SO SO TASTY MEAL U GET AT THE AMAHOU / AMOHIA STREET K FRIED ... DEAD ... BATTERED ... CHICKY DEES NEVER TASTED SO GOOD ... Burp ... AND THE BUY 1 OF ABOUT 10 TOP BRAND FIZZY DRINKS THE REST R FREE IS ANOTHER BONUS VALUE TREAT ... YIP ... THIS PLACE IS USER FRIENDLY GOOD PARKING AND ITS KEPT PRETTY CLEAN NOT LIKE THAT PLACE DOWN THE ROAD ...

C.

GREAT CUSTOMER SERVICE! Perfectly cooked chicken. Coming from Auckland this TRUMPS all KFCS in AKL .

D. N.

Chicken was good great band piping hot didn't appreciate the stale cold chips I like them fresh and hot perhaps tell whoever on chips not to get too far a head everything else coleslaw bun potatoes gravy all good

G.

Staff were friendly. Food was good.

C. M.

There was a half hour wait to order... And the chicken had a weird smoked kind of flavour...

G.

Like most kfcs , it is clean and tidy with good service , so recommended for a quick meal to take away or sit in .

D.

Service was efficient and friendly. Food quality was good

W.

Typical KFC. Has drive in and wheel chair friendly access. They put the AC at highest so expect it really chilled. staff are nice and friendly. Convenient location

C. N.

Tables dirty and left until we asked to get them cleaned ...the worker used window cleaner not sanitizer..and still had crumbs on the table .. not cleaned properly ...food was great though

C.

Pretty fast, other kfcs take ages but this one was good.

J. F.

Great customer service, really patient boy. Just the tables and floor need a serious clean up with the mess people make. Idk how they can leave the area in such a mess..

C.

I love KFC being my favorite take away food, in saying that the staff aren't too bad and it does take awhile to be served. But it is worth it, A++

D.

Had a dental extraction so good old potato and gravy for a few days

a.

I went through the drive through.

L.

Such a unique ice cream preparation. Very fanciful. The ingredient really is pure and no artificial flavor.

M.

My Kids Favorite Place 🇳🇿🇳🇿🇳🇿😊

T.

Was good

H.

Your standard KFC, tried the new Burger they had on the menu which was nice, all the food was freshly cooked. The staff were friendly and attentive.

K.

Very slow service.

M.

Ok KFC,no problems..Staff were very nice and friendly,and went the extra mile to help me find popular land marks,activities and suggested fun things available in Rotorua.store and car park were reasonably clean.meal was good also.

T.

Mark the manager at the Rotorua Amohau st store provided me with excellent customer service. I had to cancel an order, Mark was professional and helpful.

B. T.

Cleanliness of the inside let it down. Clearly a busy place but no customers were having to clean up spilled drinks and food left behind by others

T.

Very slow service, food was nowhere near usual standard.

J.

Great experience💯.. One of the quicker KFC in New Zealand

P.

Service was very slow..... took too long to get our food.....

O.

Delicious food, it's called Finger Lickin' Good for a reason. Polite staff, clean restaurant, nice variety on the selfserve drink machine. Nothing to fault!!! 😁

T.

The long line was deceiving, the service is actually very fast. Excellent chicken

T. M.

Food is amazing but the cleanliness of the wash rooms is not amazing. They really do need to keep an eye on them as the smell is really bad!

G.

What else can you say ... when you feel the urge for that need that finger-licking great taste ... where else would you go. KFC lives on right here.

S.

Often 30 minute wait on chicken. Often busy. Often long que in the drive through. Good service. Foods always hit n miss

C. W.

Surprised that the wicked wings 8 pack had gone up so much. Food was delish.

M.

Customer service is not up to the mark. Floor is very untidy. Need focus more on cleaning.

T.

Tonight service was quick food was fine we liked the new bucket of a set amount of hot wings and ordinary fried chicken

C.

Drive through full as but got served in a reasonable time well mannered young lady at window

C.

Standard KFC. Had the waffle double down. I dont think the waffle goes that well with the chicken filets. Oh well.

G.

Really impressed with the tidyness of Amohau KFC great service from older Chinese lady

M. H.

Packed inside n out, waited 15mins after using self order tech, clean n tidy

A.

Nice clean & tidy KFC. Only negative is the chips are frequently over salted

E.

Not the best of nights there usually quite on to it. Customers queued up minimum of 30min wait because of no cooked chicken. But ever other time everything is on point.

I.

Although the guy was new and forgot a few things in our meal, the food was cooked to perfection. Well done

R.

Chicken very greasy. Not left long enough to drain. No paper plates to eat in.

M.

Poor customer service. Had to wait very long in drive through

M.

Nuk the fresh chicken g

L.

Very yum lovely service and clean store

Z.

The lady Laureen is absolutely lovely and deserves a pay rise have seen her on multiple occasions diffuse quite aggresive/complicated situations aswell as always having great customer service

A.

The chicken was freshly cooked wasn't dry the whole meal was awesome, counter service was good too.

g.

Good for takeaway meals though very pricey. Not as nice tasting as the original KFC. Quantity is poor for price.

K.

Only had drive thru open an chips were not as usual, long wait

A.

Understaffed 1 lady taking all orders she looked tired

M.

What can you say about K.F.C, finger licking good! Ask for Danielle she's the best manager.

d.

Got our order wrong with an old chicken fillet. They fixed up the issue and added some free fries.

D.

Just normal KFC food but the service was very good from the staff and it was clean and tidy even though they were quite busy when we went .

E. V. G.

My wife always sends me here to pick up our after-hours takeaway meals. Being a vegetarian, I particularly enjoy the potato and gravy and the bean salad.

B.

Good food

S.

Excellent staff and service. Food was fresh, got and we'll prepared

H.

Blown away by the customer service Food was fresh cooked Best kfc

s.

It's very good..... Specially I like to eat in side.... Because drive throw always busy

D.

Very fast tnite. Fresh food. Was beautiful

I.

One of the smaller KFCs I have visited but still, Quick friendly service.

J.

I like 2 come here every now & den jus 2 hava change from other restaurants bt I luv gtn da $50 big bucket 4 my family awesome 👌

S.

It's good but if you don't check what you buy there might not be one piece of chicken

S.

Love KFC my naughtylove

J.

Great staff really enjoyed our meal.

T.

Fun little place for fast food too.

p.

Went there just before lunch rush. The chicken was freshly cooked and they allow drink top up.

J.

The chicken was nice but the chips were overcooked and not nice to eat and covered in salt

H.

Good place great takeaway food.

R.

I love their chicken and krushers!! Sometimes it gets tricky to get the servers get what you want tho

M.

Friendly service, tasty food.

N.

It was tea time so good

A.

Good food. Everything tasted good. Nice and hot, freshly prepared.

H.

Tasty and I love the customer service of a team member manpreet..

R. A.

It is what it is and it really depends what time you go and if staff are respectable. Most times food is good.

T.

Great service my kids loved it

Y.

Love how they cook their chicken but the chips are often heavily salted and overcooked... So one star less

B.

Good experience except once the food wasn't up to mark. Staff is helpful

P.

Fast take out. Great customer service.

H.

We always go in the kfc for burger best and fresh food ever

H.

fast service, good choice of drinks, and my gf likes to stay long here.. good place to have those little talks..

L.

Everything was super fresh and piping hot. The best i have had in a long time!

M.

Pricy

D.

Always a great feed. Especially when they get the order right for a change

C.

Tasted good like usual KFC

T.

Excellent service, beautiful smiley faces

C.

Really friendly staff. The chicken was good and greasy also.

A.

Good service good quality fast food great.

r.

Food was very nice but they ran out of tomato ketchup, tissues...

J.

Oddly same as the USA. Probably a little more efficient and popular. Being open late is helpful.

S.

Excellent food and impressive manager and great service

a.

Amazing food n amazing service loved it💞

P.

I had a very friendly and helpful lady who attended me. Just a pity the krusher was not working

J.

Hit and miss with whether its edible or not

B.

Nicely cooked

N.

Good authentic kfc chicken. Aus KFC menu is much better though

A.

Good quality kfc. Not greasy like some kfc's can be

M.

Chicken skin a little over cooked, salads were good, service was good

R.

Good was hot which don't happen ofen ..tables could of done with a good wipe

g.

I enjoy having chicken wicked wings from KFC

T.

My favorite very moist just cooked to perfection.

C.

It's KFC ... It's not a 5 star restaurant. It's a fast food chain. It's yum though!

P.

Fast service and chicken was cooked perfectly

D.

Rarely good but need better drinks a small cup is not the best

J.

Good taste. Good staff.

P.

Good place to meet up with family.

s.

Drive through is better than the dining. Neat place but not enough spacious .

c.

They don't have the spicy recepie, surprising. Rest all good.

L.

Very nice service but it needs a good clean

m.

Just like any other kfc

d.

Good service, clean restaurant

s.

Service was a bit slow but food was up to standard

S.

Only problem was we had to wait 10minutes for our food and the burger looked literally like it had been slapped together.

T.

Good service good food awesome five stars

F.

Delicious fried chicken, great service and great value for money

J.

can be lil to crispy could be all days chicken ..... Appart from that it's still yummmmmmo

c.

Good food, fairly busy store

J.

Waited for half an hour due to high demand of spicy chicken.

s.

Food always nice . Keep up the hard work

B.

Lovely fresh chicken and the service was fantastic

B.

Chips had no seasoning. Everything else was good.

T.

Average meal. Chips dry. Need bins outside

E.

Fast service and the food was well cooked.

P.

Lovely, friendly an very clean

C.

It's a kfc, what more can you say

L.

Excellent service, friendly staff, clean restrooms

P.

I love service and the different menus to choose from

v.

Better than central good customer service

A.

Good customer service and food quality.

O.

Love KFC chicken.

S.

Busy. Service could be better

C.

Good service Above average taste Good parking facility

S.

Its KFC what can I say Yummy....

V.

It was ok we didn't quite get what we ordered!

K.

Change of shift so a bit of a wait

g.

good choices and great tasting chicken

k.

I love Amohau Str KFC .. Lovely cooked chicken 😉

E.

Was hungry.. before goin home....

G.

One of the best tasting KFC experiences

V.

The toilets were very unclean

X.

Affordable but needs improvement with the cleanliness of the shop.

R.

10 times better than the one on Fairy Spring Road.

S.

Lovely and clean , good customer service

T.

Great feed. Nice customer service

J.

Best place to be for dinner.

H.

Lovely price and good food

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