Reviews of McDonald's Basin Reserve. (Restaurant) in Wellington (Wellington).

McDonald's Basin Reserve

2091 Reviews

270 Comments

Restaurant

Fast food restaurant

Family restaurant

Hamburger restaurant

10/18 Adelaide Road, Newtown, Wellington 6021, New Zealand

Description

Information of McDonald's Basin Reserve, Restaurant in Wellington (Wellington)

Here you can see the location, open hours, popular times, contact, photos and real reviews done by the users.

This place has good reviews, this means that they treat their customers well and you’ll feel great with their services, recommended 100%!

Map

Open hours of McDonald's Basin Reserve

Popular times

Monday

Tuesday

Wednesday

Thursday

Friday

Saturday

Reviews of McDonald's Basin Reserve

b. s.

I happen to visit after midnight. The manager Tony on duty, absolute credit to McDonald’s! Very clear voice over the speaker box, very friendly and welcome. Order is always 100% and cooked fresh when he is on duty. Highly recommended visiting McDonald’s Basin Reserve especially after midnight

D. F.

Good food, good staff, the place itself looks rundown, unkempt, dirty, damp and dark. Management obviously not caring too much otherwise the place wouldn't look like a homeless shelter!!!! Visited the place 13/2/21 before 10'00a.m.

Y. S.

McDonald's is McDonald's... This fact will never change. But the staff here was really nice and friendly even when they were busy and did seem they were stressed mostly due to the lack of staffing during these uncertain times. But overall not too bad service!

F. P.

Never stuffed up my order but often drivethrough is slowm other than that they are what you expect

J. H.

This is a very busy store and very popular, the staff are great and the food is as expected, I usually connect to the wifi while I am using McDonalds and it wasn't available, otherwise I would have given 5 stars...parking available which is a bonus in our City

R. T.

A beefy delight. A genuine silky delight for my bowel. As a meat eater, I constantly struggle with constipation, but this venue gave me a gratifying fluidity to my movement. Welcome Taco Bell

P. F.

Daughter had the Msccas. Best she eva had. Coffee was hot and perfect.

O.

Can't say anything negative about my experience at this fine establishment top notch service plenty of seating and the food I ordered was delivered to my hands super fast, 4 stars

M.

They have the best manager here: Tony. Absolutely amazing person who is so kind, energetic and helpful.

Z. L. Z.

Clean place, standard service. My order didn’t took too long to be ready. I like the self ordering kiosk/ screen.

a.

Ordered Mc flurry oreo+smarties had already melted before take away. Staff apologized but wasn't really happy. By the time I got home( 5mins away) it was in a pretty bad state. I love Mc flurry regardless.

T. C.

Annoyingly tasty premium chicken burger. I hadn't been to Maccas for years so it was a surprise for sure. But at $14 for the burger on it's own is poor value. 💵🍔💵

H. M.

They've got one door shut and you have to go all the way around to the other door to get in. Then there was no one on the door checking vaccine passes....

J. A.

Pretty quick service. Have your mask and vaccine pass ready to go ✌

d. c.

I was there with my Husband as I had appt at 9. I was still concerned on how the place was still sticking with the lock down. I am sad to see the Cafe not running to how it was. I noticed a young man doing the cleaning. He was amazing I liked how he put a lot off effort into it. He was ace and I told him he was doing a great job. I praise him for his cleaning

T. D.

4 stars for a McDonald's... #IYKYK In all seriousness Micky Dz can never ever truly be a 4 star establishment, but in terms of how it measures up to other McDonald's venues, it's pretty good. Staff be friendly too, always a bonus 😊

e.

Staff were more interested in the uber orders than me standing at the counter for 4 minutes trying to order and couldn't use the self service as I had an app counter code (which expired while I was waiting in line also) Totally understand uber orders are important but there was no one else in line and even an acknowledgment would have been great. Drive through is always good however.

J.

Very yummy macdonalds stuff, great seating, great staff also playground for kids + manchilds. McCafe for the caffeine addicts. 👍👍👍

M. R.

Always great service from the staff, never messing up orders

R. C.

Maybe the time went in there, burger was unappetizing. Tasted stale and dry, fries were on the point of going cold. In saying that, the staff member who was serving customers at the time was really good, happy and engaged with the customer. For him I'd give him 4 ☆☆☆☆

I.

if you hungry and lazy to walk, just thrive your car and get your food kn 5 minutes

E. M.

Just a regular maccas, fast service. Pretty sure the mature lady doing the cleaning was harassing a guy with eczema tho. Telling him to go sanitize or something. He looked uncomfortable, she didn't do that to anyone else...

L.

Quarter pounder was exquisite. Meat perfectly cooked. Seasoning on point.

D. B.

it's ok. when having trouble with the self order and your trying to work out how to pay the counter staff are to busy to explain to you how it works so ended up ordering over the counter and even though they weren't over busy with customers we don't feel appreciated that you paying for a expensive breakfast. the wifi was easy to connect with so I was happy with that. how ever my partners etc small coke cost $3.80‼️

T.

They're fast, and always get the order right.

N. D.

Meal was fresh hot looked nice, staff were friendly and welcoming to us and our disability HEARING dog (I heard as we left staff conversation and our dog was called a seeing eye dog.) We were very impressed at the great attitude of the staff around our dog tonight!

b.

It looked really busy and when iam in the are which is not tht often and if it is not busy i will call in they are very good three awesome place to go and eat at any time

S.

Got 3 x $1 Hot chocs for just $3 tasted great too. I almost stopped in Petone for another.

M.

I've thrown up the last 2 times I've been there

A.

Spacious, clean, easy access to parking and out of the premise.

K. B. (. K.

They are ok, sometimes doesn't give complete order so may need to check if going through drive thru... all in all its your average McDonald's

R. E.

Fast friendly service with fresh hot fries, burgers were made as asked all the buns steamed. Came and brought our order to our table with a smile. Clean restaurant and restrooms and lots of parking available overall an enjoyable experience.

T. C.

Good service at this McDonald's. Not like the Paraparaumu one where its terrible.

C. H.

I will admit I've never eaten here, but I've delivered food from it countless times and this place is usually packed with customers so it has to be pretty good. Food can often take quite some time to come out if it's busy, but for a Macca's the aesthetic is nice and the seats are comfy so I don't mind overmuch.

A.

Usually spot on Macas. Definitely one of the best in Wellington region.

P.

Good place, good staff, good Maccas food.

D.

I think this McDonald's is best in Wellington. Good play area for youngsters and the McCafe area is a nice place to sit. Does everything you expect from McDonald's well. My major criticism is they could put more effort into the cleanliness of the restaurant area. I went at 8am and although it looks clean, there was often grime and grease in those slightly awkward areas.

T.

Clean tidy premises polite staff.

A.

McDonald's is good if you're on the go, or for a treat when you're hanging out with your friends. However, I don't know if this is just me, but I felt extremely ill about 20 minutes after eating there. I had to take two ibuprofen pills, and I was still was uneasy! Would not recommend if you have a weak stomach.

M. E.

I am thankful they skipped everyone else's order and gave me mine first 👍

C. J.

Honestly the best maccas had for a while along with prompt service by staff. good meal Would have to rate it better than lower Hutt or petone branchs

M. S.

Close as to my place. Food is mixed quality, good salads and great to have Kiwiburger back at the moment but it is fast food. The staff are quite accommodating in any requests you might have. One of the best branches in Welly. And 24 hours! 3am Big Mac anyone?

T. H.

McDonald's in Newtown I find rather bipolar in it's customer service delivery and this is to do with staff personalities. With some staff members (Samoan girls and a handful of males) I found they cackle alot and most times you get the feeling they are making remarks about you, laughing at you as they joke in their own language. Not pleasant at all. This was many month's ago. They seem to have new staff now because yesterday when I went it was nice to see new faces (staff) and the atmosphere was really lovely. It's probably the first time I felt I could say the customer service was excellent 😁👍

O.

Huge location with a lot of seating however there is not free wifi and only 6 self serve ordering stations

P. M.

Stopped here on way back from the airport after midnight. Staff did not seem very engaged, took a while to get served and then 10 minutes for the order to be fulfilled. The restaurant was empty so it was not like they were being run off they're feet. Public car parking and Disabled car parking. Public and disabled toilets / rest rooms located inside. Is a wheel chair friendly facility. Has free WIFI.

S.

Good location and great service.

E. T.

Very fast! Orders were good and we didn't wait for long!!

E.

It was great I actually forgot my phone there and they made sure to give it right back great customer service

B. H.

They are a food outlet that caters to all of life's needs and wants. If you want to have a company meeting, they have an area for that. If you want to have some fun with your children on a slide, they have an area where you can play. They know how to do the hard work up front first and others benefit as a result. If you want a good strong coffee at a good price they're great at that. If you want to learn to be a manager with people skills first they provide the opportunity for that. A twenty year old, non British, non male, non believer can manage a 72 year old British male religious freak just as well as a person who is still at school. If you want to become fat and lazy and eat the wrong food they provide you with the opportunity to 'just do that' but remember that your choice from their extensive menu range designed to cater to everyone's needs and wants.

A. P.

Usually friendly staff. Food is a consistent quality. The only dissapointing things that come to mind was very diluted orange juice and the occasional weaker coffee.

P. N.

A good McDonald's with a lot of seating and staff are friendly.

J. M. A.

My family are addicted to macdonalds so once a week they'll get them. I'm more into veges and fruit but at the moment I'm in love with the raspberry and custard pies. Only hope they make them permanent.

M.

There was a little wait though they said what was going on and added a little extra to my order for the wait, so it made up place was tidy. I was a bit annoyed that the drink was only half filled when I went to go drink it half way up the road. Otherwise the rest was great

J. M.

Pretty average McDonalds, the food was average the restaurant was average tidy for the most part but a bit dirty as well. The staff seemed like they didn't want to be there..

S.

The staff members were very well presented and polite. The preparation of food was nice and fast as well... i would definitely go back to the Basin Reserve McDonalds again

G. W.

Enjoyable breakfast. Clean place. Pretty standard McDonalds.

C. B.

Quick, friendly service and as always, great bite to eat on the run.

v.

Friendly service but burgers could have been put together better and been hotter.

V.

Burgers and wraps tend to be assembled more carefully than some other places.

J. B.

Super efficient. Got that self order system that seems to work well. Really clean store too. Staff tidy, friendly. Thanks

J.

Fast service through the drive thru, even though the queue was back to the road.

K.

A nice place to relax and have a cuppa

J.

Nice and clean...food was good quality...fast service

h.

It's ok.They never put the cheese in the middle.Must try the fish burger

M. “. B.

Typically pretty good at getting orders perfect the occasional let down but majority nice friendly experiences

A.

Good restaurant needs more parking how ever great service

T.

I'm not a fan of Macdonald that much,but Macdonald comes in handy when there's no other shops around that's open in early hours of the morning.

V.

The full service New Zealand Macdonald's experience. The touch screen ordering is pretty nice and it's great that they bring your order to your table when it's ready. Definitely stepping it up.

G.

Always good there. Great McCafe. Ample parking and close to Basin so convenient if travelling to or from the airport, hospital or city. It is my go to spot. :-)

B.

No McCafe after 8pm? But orders get processed by "no queue" terminal.. then.. oops, sorry, here is your burger but no latte. Thanks for the refund guys... on the latte.

N.

As a high school student don't come here at around here 3:00 to 3:45 unless you wanna wait 15 minutes for a frozen coke

K.

Staff are friendly and helpful, service is overall very good, generally quite clean and very quick wait times. Coffee is also very good quality for a fast food chain.

g.

They forgot my drink and mozzarella sticks😐

K. J.

i ate too much mc donalds here. I kept buying the coffee. The coffee at the McCafe wasn't even really any good.. like luke warm a lot of the time. I had a deal of coffee and treat like cake etc. If i bought from supermarket i might eat it all in one go so this was seemingly a more expensive way to do that but at least i didn't over eat too much. And it was open good hours and convenient.

p.

Next to basin reserve stadium..very good service After match we can have dinner and go

S.

Quiet because of covid passes

E.

I Really enjoyed my double Whopper and my Zinger Burger

M. H.

The late-night drive-thru staff are friendly and efficient and the food is consistent with other McDonald's franchises. With regards to McDonald's in general, there should be more vegetarian and vegan options.

J.

Too busy....not enough printer paper for your orders so you have to figure out your order number and you have to go and ask about your order number to the staff And they are too busy to tell you.....

B.

Good hot burger and pipping hot chips, all good

P.

I like this McDonald's. It has a kids play ground, McCafe and the usual McDonald's burgers & fries. Clean, good drive through and cheap food. This is the McDonalds I take my kids to in the morning for breakfast every now and then.

R. D.

Great soy hazelnut latte and almond milk hot chocolate. Hot and crispy salt less fries along with crispy apple pie...yum

R.

Typical McD. Good service. Nice tasting food.

B.

Busy place but fast

D. T.

Been here twice and both times the self order machine didn’t print receipts. The orders take a long time to prepare. Otherwise ok.

S.

Perfect and quick service

P.

McDonald's is McDonald's is McDonald's. Everywhere you go in NZ and to a McDonald's store, you are assured of fast, efficient service, and excellent, tasty food choices, even if the nutritional value may be questionable.

R.

Good coffee. But new coffee app doesnt work re loyality so I don't go asoften as I used too.

M.

Okay,good service but busy

R.

Great Drive Thru service from staff. This is a very busy McDonald's site and their team cope well with the number of patrons coming through.

S.

For a McDonalds it nice, with drive through, McCafe and a indoor kids play area with off street parking. It is the one we choose to go to in Wellington, as the food seems nicer.

K. D.

Service good, could check the soda drinks line, drink was flat. Please teach staff to smile, no matter how rotten the day is.😊

S.

Just had the best customer service from the drive through at MacDonald Adelaide Road, Wellington. He's so smiley and friendly. Best service ever.

S. H.

Excellent service. Food a bit strange: onion rings a bit ropey. I would have liked to be able to use cutlery. I suppose I could have asked?

D.

It was understandably very busy but the staff remained composed and professional at all times.

D.

Great choice of food

J.

yummy seky frozen coke woohoo yum yum slurp slurp frozen coke yum yum woohoo funkey yes yummy. 100% would reccommend. yummy and funky oonly one dollar woohoo yes!

N.

Wonderful Service!! Thank you Christine! Your service is outstanding!!! You deserve a pay rise!!! Have a great day 🙋‍♂️

R. B.

First time in McDonald's where I've had table service. Staff were pleasant and helpful! Great service.

F. M.

Friendly professional staff, lovely fresh food clean restaurant and bathrooms, never have to wait long and most importantly for me always wonderful coffee

J. B.

Sadly they dont have monopoly game tickets on the sundaes, but other than that it's pretty good

o.

Food was good just one thing why make your workers squeeze past frozen drinks machine bit of a hazard

V. H.

Nice baristar coffee n friendly staff. Good special offers 2

L.

Very pleasant friendly counterstaff and fast service.

L.

Lived right by this mcdonalds for years, always clean and fast. Biggest gripe is its not worth the large fries they always just half fill it!

L.

Checking vaccine passes now. That's a good thing

a.

They only let me use the app for one deal, when most McDonald's let me use any new number. My wife had to go up as a second customer

P.

Great service. Fresh hot burger and chips.

R.

Good as mackas can be

T.

BP Wgtn.& Manners St.are @ best, inconsistent, Luke warm & greasy, last wk.@ Manners St.took back order twice, threw it in rubbish. Adelaide Rd. & Riddiford St.usually very good.

J.

i havnt been to maccas in ages. burgers have shrinked to size of sliders.

R. P.

Great place to eat McDonald's in Wellington city by basin reserve in Adelaide road 😋

H. M.

I didn't catch a horrible disease after using the bathroom, so better than most maccas.

S.

Yeah, it was pretty good actually. But 4 starts because there is always room for improvement

G. R.

It's Maccers, you know what you're getting. I have had more than the average number of order mixups here, also despite the fact that it looks like you should be able to, you can't get to this spot from the alley way behind.

e. d.

It's macdonalds. Staff friendly. Service fast. I tend to buy wraps rather than burgers

A.

Service was on point, friendly and patient staff, however I feel it was a tad expensive considering the contents of my burgers. but experience was def 5/5

P.

Got all these kiosks to order food. Stuff that, just wanna go to counter, order food and get it. Don't need all this pissing about

A. B.

#Jeremy gives me #goodguyvibes. He’s always in a #goodmood and wears #cool’spendas (short for suspenders). Thanks Jeremy for #makingmyday

K. S.

It was good food I loved the seating but I think they need to be s bit tideyer

T.

Good fast drive through

R.

My burger buns were stale.

G.

Ughhhh the fries were SO DAMN FRESH. Top notch right there

s.

Good place allways feel welcome good variety. but they need to add a vege patty to there menu.

J. K.

All good had to wait bit longer than normal but that's what happens when you go at peak time

T.

Always an easy late night dinner on the way home!

K.

Like all McDonalds, enthralling.

B.

It's McDonalds what more can be said. It was clean howver

D.

Considering that the place was almost empty, quite a long wait for breakfast to be served. A pleasant environment though.

S.

Bro it's maccas why are you looking at reviews

D.

Was busy but the process flow inside is impeccable, team clearly knew how to perform under pressure

H.

Food OK but service slow, took 20 mins - not so fast food, avoid midday!

K. H.

They don't judge me when I get a 3 person order that is clearly just for me. Friendly staff.

F.

Your average maccas

M. C.

School holiday mayhem this week. Food took a while to arrive, the place was crowded and noisy and could be cleaner. Maybe they need more staff during the holidays?

M.

Had lunch with a group of people after attending a Funeral..

D. T. B.

great service and food was ready in no time

N.

It was very busy when I came and there was a lot of food everywhere on the ground but overall it was what you would expect.

J.

Its McDonald's so what do you expect they are all the same

P.

No better no worse than any other mcd's but that's what you'd expect!

S.

Was busy, got my order wrong and hash brown was cold

D. K.

Nice place it had lots of chairs to sit and over all enjoyed my lunch

D.

The best Maccas in Wellington City by miles.

w.

don't go during school lunch hours

B.

Pretty good.

C.

The good old maccas

B.

Said Mc Cafe was open but it wasn't.

R.

Love MD GREAT PLACE GOOD STAFF NICE FOOD

P.

Noticed the cleanliness of the dining area, well done guys

M.

2/3 times I convince myself to give McDonalds another go and I'm disappointed by cold fries

z.

Its was cleaner than most McDonalds I've been to, but it was still McDonalds

L.

it was good 5 dollar small fries and quarter pounder combo pwns

L.

It had good service and have prepared to their food properly.

T.

This a.m. the best flat white ever had at a McCafe! Thank you.😊

T.

The best Macca's in Wellington. Lots of space, often clean, and a quick drive-through.

P.

Enjoyed a lovely breakfast out with my sister n law & husband at the basin reserve McDonalds...

S.

Had my nugs. Have you order the 20 pack from the counter rather than the machines. #nuglyfe

L.

Quick, clean and great staff. It's a McDonald's, but friendly

A.

Burners and fries all things nice

L.

Just another McDonald's. It is what you expect.

A.

I m loving it

T.

For a Macdonald it's fairly average. Not amazing but I've seen worse Macdonalds.

G.

Used the drive thru - quick and efficient as it wasn't in the rush hour.

T.

Was good, got food. Service was nice, had a chat. Good coffee.

M. H.

Love this place to help me enjoy my fitness with orsum people

V.

Came on a Sunday afternoon and waited 20 minutes for a single burger. Got the wrong one given to me.

M.

Handy location but busy.

I. H.

Can be a mixed bag, usually good service but on odd occasions orders get mixed up etc

J.

All good as long as you check your order before you drive away

J.

good service

R.

great staff during level 2.

g.

Good chips, but the burger was a lop sided pile of oil

H.

Quite a busy place but orders are not correct all the time

R.

Best McDonald's in Wellington, along side with the Johnsonville franchise.

A.

Easy self-serve and pleasant surroundings. Friendly staff.

H.

I am loving it. Yummy food

G.

Always quick and easy

K.

Fast service but need more experience staff

O.

kts a maccas idk what to say

K.

Fast food to keep the kids happy. Does what it says in the adverts.

J.

Food is what you would expect. Would like to see more vegetarian and healthy options in the future.

R.

Awesome staff and fast service, thank McDs

P.

Good musical soundtrack and pleasant staff

A.

A busy place but service is usually quite quick

K.

It's McDonald's what do you expect

C. K.

Hard to hear the drive thru operator, but good service

S.

Always love going there. Good service.

H.

Classic maccas. Good for a Happy meal mish at midnight

Z.

Good place to eat if choosing a fast food restaurant

B.

Maccas. Always dependable. Great value. Kids love the place and the food.

C.

Clean tidy and relatively good food, a decent mc donalds.

S.

It's a Maca's, you get exactly what it says on the packet

B.

Staff was cool..kids treat is mc dees..

D.

Food was good service was ok...

M.

Shot they gave me an extra nugget

P.

Great service, plenty of car parking and finally great coffee!

B.

Nice clean McDonalds with a good selection of seating.

D.

Free food giveaway can’t complain

S.

Insane amount of teenagers at this restuarant during lunch time on school days. Otherwise, it's McDonald's.

W.

By far my favorite McDonalds when it comes to speed and qaulity

S.

Ive been going here since I was like 4 years old. Never had an issue

q.

Good food not the fastest service

S.

Yea good service nice food.

s.

Often forget stuff from your order so make sure you check otherwise good food

T. Z.

When we do have our breakfast take-always, this is the McDonald's we go to.

D.

Good location.

J.

Best of the lot. Cheaper than other branches and staff are much friendlier.

P.

As good as any other Mc Donald's.

x.

Nice service. Usually nice hot food :)

L.

Went with friends, ordered a peppermint tea. I was surprised.

J.

All menu served as fast as lightening!!

J.

They sell cheese burgers...... My undies ripped with excitement!

J.

Good service, polite, quick, easy

P.

Clean space, quick service. Perfect for young family

J.

Staff a bit impatient and snappy in the early hours of the morning, no problems otherwise

E.

It's just mediocre in every feild

D.

Standard maccas

R.

When you do go... always ask them to 'steam the buns'... Your welcome

l.

Food wasn't as fresh but my son said it was okay

W.

By far my favorite McDonalds when it comes to speed and qaulity

G.

Fast food self order system ample parking

D.

Food yum. Service terrible. If you don't like customer's why work there?

B.

Yummy

A.

Staff were not working as a team, and took long to take our order.

H.

Good for fast food burb always get sick 😃

P.

Awesome customer service and very friendly

O.

The usual deal. Standard maccas. Long term visitor.

R.

Used to be a Georgie Pie back in the day, and thankfully you can still get a Georgie Pie fix when you need it.

V.

It's a McDonald's. Use the toilets at your own risk

V.

Got dinner from there yesterday.

F.

Very good and clean very good people.and staff.

D.

staffs bring food to my table . nice

N.

Can be very noisy and full of school kids, but it's McDonald's so that's to be expected.

G.

could have been cleaner

A.

Great location near Wellington College allowing for ease of access.

G.

Fast service, usually fairly fresh food.

M.

Very close to shop and school and bus stop including sunshine spot

K.

Good big space and nice hambuger

N.

Just a Maccas.

M.

Just another noisy place

D.

Big Mac and fries at 2AM? Hell to the yeah

L.

Amazing service nice people and food good

K.

Got a free drink, was pretty good uwu

M.

Fast food option 247

J.

Yum for a quick food fix

J.

Tried a new spicy chicken. Very nice.

D.

always amazing with their service

K.

Support local business not dirty mds

P.

Nice flat White Coffee served here!! 😋

J.

Average... Somethings usually broken meaning items not availiable.

E.

The lady at the till was crying

C.

Very busy store

A.

Great food, service and cleanliness.

H.

Late night munchies.

O.

24 hours of greasy goodness, cant complain

j.

Actually one of the best run macDs ever.

C.

Mccafe coffee good

H.

Maccas is maccas. All much the same. Miss the kiwi burger.

I.

Can't fault the burg.

D.

Standard McD fare. Hand location if you are waiting for a bus or driving through

A.

It's totally a maccas. Big mac on point.

杨.

Good to have food in this mcdonald

a.

Great coffee and service.

P.

It's Macca's, they're all the same, including the smelly toilets

W.

Clean, fast service & good Wifi.

P.

Good indoor play area fir the kids.

J.

Fast food, sure was

M.

Great staff. Fast service. :-)

A.

Good Kai as expected

J.

Strange covid rules

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