Reviews of KFC. (Restaurant) in Whakatāne (Bay of Plenty).

KFC

1000 Reviews

262 Comments

Restaurant

Chicken restaurant

Fast food restaurant

Fried chicken takeaway

16 Domain Road, Corner McAlister Rd, Whakatāne 3120, New Zealand

Description

Information of KFC, Restaurant in Whakatāne (Bay of Plenty)

Here you can see the location, open hours, popular times, contact, photos and real reviews done by the users.

This place has a low rate, this doesn’t mean that they offer a bad service or don’t treat their customers well. You should take into account that in almost all cases people only give reviews when they are angry with a service, and not when they are happy about it.

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Open hours of KFC

Popular times

Monday

Tuesday

Wednesday

Thursday

Friday

Saturday

Sunday

Reviews of KFC

P. P.

Thanks for wonderful Kai Whakatane KFC and the awesome delivery service being offered during level 3 lockdown. Photo shown is just my meal but overall I order 2 other meals for my Whanau all were packed to how they should be.! I hope this awesome service stays around. Beneficial for our little town 😊

C. P.

Had a chicken pack with coffee. Sat outside as the atmosphere is definitely abrasive to sociality. Staff wonderful. Chicken really tasty - coffee good too. They are very busy, yet still kept their cool as (large0 order after order was being processed. Premises seemed very clean. Good facilities for degreasing hands.

J. V.

Chicken is cooked nicely, spicy wings are delicious. The popcorn chicken bun pack wasn't the best, barely any cheese sauce and too much bbq sauce. Ordered x2 gravy no potatoe ( which comes at an extra cost) all for it to be a pile of watery liquid. Won't be coming back for the gravy anytime soon

R. M.

The best kfc, fast service even though the line may seem a mile long sometimes. The food here always taste good.

J. B.

Food was good but staff member was quite rude in the drive thru. Possibly having a bad day

T. K.

We only get it maybe every 2 or 3 months as a treat we reckon you like it more than buying every week

K.

Waited at the door for a while as limited staff on duty, covid. Lots of locals using drive through. Food was hot and juicy, not dry chicken. Clean toilets. Enjoyed my meal.

S. J.

Keeping people safe as those without the COVID-19 passport have to use the drive thru and one's with the passport can enter and order in the shop

T.

Lady in drive thru with with pick hair top lady best customer service nice to talk to

E.

Drive thru took forever. I also purchased the Ultimate deluxe pack which i upsized to large... The coke was the only large item and no chocolate bar either. How hard is it to get my orders right(yes this has happened before). Always something wrong. Kfc should pay higher wages and offer more incentives to staff so they can do a better job!!!

G. R. P.

Thank you for the service even in a rush and a build up of customer a staff member help by being extra nice to me and my 4 children I had.

M. B.

Staff were very helpful to the customers who were finding it hard to use the screens to order as we couldn't order at the counter unless we had cash. There would be less contact paying at the counter with paywave maybe?

D. G.

Was early in morning but very slow thru drive thru but polite staff who apologised

S. H.

My family and I always stop in here on our way through to the East Coast. Every single time. Its almost a tradition lol No complaints at all. Its what you expect of every large fast-food chain.

D. A.

Slow drive thru slow but doing their best in current situation. Food was hot and fresh.

K. K.

KFC Whakatane has improved so much. The chicken was so fresh... staff super fast and friendly. WE WILL GO BACK REAL SOON

s. s.

Not bad if you don't mind waiting 45min every time lol

F. M.

Tidy, clean, delicious hot fresh food, plenty clean tidy seating. Love that the bins don't have doors you don't have to fight yo get your rubbish into them. Site situated well, don't have to fight with the town traffic and parking. Overall was a great experience.

P. P.

Nice and quick food tasted delicious, no disappointment there

K.

Good place to eat, friendly staff and nice food!

C. N.

Wicked wings were very tasty and juicy! Bucket was definitely a bit over fried and dark but it made it extra crunchy and meat was still very juicy. Potato and gravy tasted extra good but chips could have done with a bit more seasoning. Overall super great for how busy it’s been, good job guys!

T. H.

Best KFC we've had in years, everything was super hot. Staff were great, we were served by a new worker, whose trainer was doing a great job helping them learn while also overseeing our order, both were super friendly.

M. K.

16/7/20 Not one of my usual meals, but congratulations to the staff. That was absolutely a fantastic meal, nice crunchy no oil dripping off the chicken. Certainly will return. You get the Yay for the Day.

V.

Very rarely have KFC, on our way home and called in to KFC Whakatane. Checked in and ordered my own meal, very fast and efficient, and very moist and delicious. Thanks.

M.

It was alright, could have been alot better but, different restaurants cook they're food differently, that's why, you could go to one kfc and have juicy delicious chicken and then go to another and have it be all dry and gross. So, this kfc. This a hidden gem

E.

Been twice this week, absolutely loved it. The meals were delicious chicken lovely and tender gravy and col slaw were lovely and fresh. Beautiful cool drinks and smoothies. And beautiful workers. So happy go lucky. Enjoyed every moment. Will return there.

D. N. (.

Went through the kfc drive thru around 1.30pm on the way from Gisborne to Auckland 2 days after Xmas. It was busy but customer service was great. Thanks Kfc

D. W.

Considering it was 10pm and the drive thru was full and they only had little dinner packs left and giving us a waiting time of 25 mins from go to woe overall good service and products and as bad as it sounds it was not that bad at all hence my high star mark given thanking you kindly KFC Finger Licking With A Thumbs Up

I. L.

This is the fastest KFC service I have ever had in New Zealand. I went to the store around 6pm on 6/Jan Sunday. There were three people before me in the queue. I purchased a bucket meal for takeaway, then they already packed and delivered my meal within 1-2 minutes. The meal was still hot & yummy! I am really amazed!!!

T.

Didn't get a breast piece of chicken but bloody good for a hangover

C. A. R.

I had better chicken from other KFC around the country, but one off day won't stop me going back, and you can always return meal if you're not satisfied.

S. W.

Service was a bit slow today.. But really have to take my hat off to the 3 amazing ladies holding down the fort today!

P.

Hmmm The Chicken was very Bland n Dry..Sorry about that

M. T.

Always stop in when passing through, for a break & snack. Food is always fresh & delicious. Highly recommend using self service kiosks to get your food alittle quicker 👌🏼

A. M.

I feel sorry for this place because their drive-thru is always packed with fat kients (including me). But despite that I've always received awesome service from here. The food is all good, I get what I expect.

K. N.

Well enjoyed meal today however wasn't impressed with the service

W. K. H.

Wife Whiuwhiu and I a bit peckish. Bought a XL BUCKET ate our fill then took the rest to Hamurana on the western shore of Rotorua to our family now living there. Whiuwhiu our child her children Ngamaihi and Mapunarangi and partner Hetaraka. Yes always enjoy KFC when ever and where ever we can either as a twosome or a family of six or more.

K.

Not enuf parking. KFC need a new area. Good though. Good food. Good people.

E. “. e.

Friendly customer service, if customers complain about waiting times or anything along that line you gotta understand that there are things fast food workers do to ensure they serve you quality food.

f.

great food. manual indoor till was not working. plus very long waits. 6/10

R.

Top notch nothing like kfry

M.

Best KFC ever the real deal

D. C.

Food was excellent. Service was above average. We got what we asked for which is almost unheard of these days. Almost gave 5 stars but the mess under the tables was an unwanted eye catcher. Overall great work Whakatane KFC 👍

G.

Always a good place to get a great meal for the whanau. The staff here are awesome and very pleasing to customers. The one thing that hasn't changed and is quite dissatisfying is the system in which they serve you. I've been there a couple of times just recently to have the line of customers at the entrance, not a good system going. Staff take your order and serve your food as well. Need to do something about that. Mc Donalds have a good serving system, that works well!

W. A.

from my experience whakatane KFC has the best moist chocken not dry like other KFC's in NZ

H.

Very good service. Fast, efficient. Food was good. Right time to go in when not so busy...xx

K. M. (. M. A.

I was surprised at the fast service, dinner time. Food was that needed to be hot was and cold food cold. Thanks for the friendly service

C. M.

Quite busy, ordered through kiosk, order came quickly. Usual finger licking deliciousness.

M. H.

Really enjoyed KFC here I don't usually like it because it's usually swimming in oil yuk. However in Whakatane it was delicious. Chicken was so fresh, coating was crispy like it should be potato and gravey lovely fresh and hot my sister had a burger the lettuce was fresh not all wilted and chicken in her burger was also cooked well and very fresh. I really enjoyed it. I wish our KFC in Paraparaumu was like this but sadly no.

L. T.

A bit of a wait but it's worth it for fresh product and the service was really good

C. K.

Chicken was well cooked and juciy. Very delicious. Chips were yummy too. Much quicker through the drive through if you're in a rush.

C. K.

The young lady that served us today around about 1ish to 2ish pm. Amazing customer service through the drive through.

S. V.

Always great service but gave them a 4 because they forgot to season my chips 😒

A. N.

Waited in drive thru queue for almost 30 minutes till we reached the window. It's always a terribly long wait. Food wasn't for me otherwise I wouldn't have bothered. Food is always great but waiting is draining and not what I consider fast food

I.

Nice to have first takeaways in Level 2

E. C.

The chicken was beautiful and hot and moist the gravy was extra hot so we're the fries definitely go back there beats Rotorua KFC . Thank you to the lovely workers were Xtra fast and service was extra pleasant and was extra nice 100% Whakatane KFC xxxx

Q.

Service is a little bit too slow

D. S.

Even though it was a busy time of the day the lady that served us was cheerful and helpful. We got exactly what we asked for and she told us we could have different sauces with our meal. Well done

B. M.

Besides getting the order wrong the food was amazing, only realized the girl on the drive through got the order wrong once we arrived at our destination

T. R.

All three chips were cold and so was colonel burger patty. Pretty disappointing. Hot wings and potato and gravy were the only nice items.

B. L.

This time around the original chicken tasted burnt and was far too greasy. Being a local, I'd say Whakatane KFC is very hit and miss in terms of quality.

W. W.

Best time to come here is for breakfast/brunch. Avoid the rush times. Get fresh everything. Thank you Tangi for sorting our order out. Top service for looking after your customers!! Very satisfied with that unexpected outcome. Thanks heaps👍

R. M.

Chicken was nice & fresh chips was nice and soft, drinks nice & cold service was okay, toilets was okay.

W. A.

Just been down to get me a burger the bun and chicky patty were algud but why is the lettuce never crispy, always sad soggy looking lettuce and you only get a very few strip's stuck under the patty , The renovation's have made the customer area way smaller with them prepaid machine's stuck right there It's so gonna get congested and the car park really needs an upgrade, the drive thru look's good hopefully it all work's well and ya don't get a pile up of car's that'll create madness just to get a feed. Oh and they need to update there web site it still saying they are closed.

M. E. T. M.

Excellent service for my daughter and I thank you Whakatane KFC 😊

A.

Best kfc in the eastern bay 😊

V. R.

Well it's the cleanest KFC I've been to in a while and the service was quick and the food was hot and tasty so 5 stars

M.

despite the fact that world hunger could be solved just through the amount of food missing from my orders, diabetes has never tasted so finger licking good

K. S.

Excellent food you can trust! Was hot, fresh and fast. I'm usually skeptical about KFC but this one had my thumbs up

T.

Great stop in when you feel like a good chicken munch.

D. T.

Yumm friendly an great service dine in area needed attention but all food was great

E.

Food is always pretty good here. Hot and fresh. Staff are friendly and mistakes are rare. Pays to avoid 6pm on any day as it's very busy then.

M. W.

Love the food but could have a brushup on people interactions skills. A smile goes a long way and a thanku and have a great day, can add to the flavour...

T. P.

Some of the best KFC I've ever had. Well done team, great friendly staff to boot 😁

K.

Got the wrong order

D. S.

Great staff, also friendly, but going through the drive through, they are always very slow. Sometimes having to wait in drive through for 30+ mins. At lest a free upsize or something.

C. R.

The service was incredibly slow. Took 40 mins to get our lunch.

J.

Staff need to be better

T.

Service great, Chicken great!! Disappointed that we weren't supplied with paper towels tho.

D.

Chicken was so beautifully cooked and fresh.

p.

Friendly awesome service👍🏾

C. A.

Exceptional Staff. The service is extremely beautiful My Family love it that much every time we visit whakatane it's our go to dine in place due to the cheap prices for whanau as big as mine

M.

It's all good if you have grown boys and can eat , this is the place

J. S. G.

Very busy, long wait in drive through, inside only allowing 4 customers at a time. In drive through one menu sign wasn't working

S.

Best Chicken in New Zealand

P. M.

Drive thru Service was fast and efficient. Server was polite. Food all present.

D.

Love KFC Good hard working staff always helpful thank you

C.

Good food and great service tonight cheers

P. T.

Had a beautiful meal...the best...big ups to the lady manager who also told us the floor was a bit wet and to please be careful...love it

K. T. P.

For the first time ever going though the whakatane Kentucky fry children, I have to give them 100%top marks for there service early this evening.

C.

Excellent, fast service and great chicken.

T. R. C.

Best KFC restaurant in NZ. The chicken is always cooked perfectly. Very succulent.

g. s.

KFC is always spoton here never greasy love the 1/4 packs . very clean place friendly staff. Yum place.

J.

Just a standard kfc that had nothing wrong with it. 5 star.

M.

Average KFC outlet. The turnaround was reasonable but I wasn't impressed with the service provided by the duty manager

C.

Best KFC. Staff are very friendly and the service was very prompt. :)

J.

service is alright although it takes a long time to get the food. food is great

T.

You have no choice when your not the driver , but it was good.

C.

Great service they even re checked my order thanks

B.

Everything was nice a hot more flavour would have been a bonus ( chicken salt)

J. M. S.

Always has great friendly staff. Chicken pieces are quite often small and very dry otherwise ok

V. P.

Slow service but the food was good and the staff were lovely

V.

Loved it

J. R.

Lovely lovely ladies. Great service. Thank you from a couple of starving customers who have had a very long day!

A. W.

The new refurbishment looks good and is much more practical. Plus the self serve kiosks are a nice touch

B.

Massive Heapz of chicken breast. Hard to beat

R.

Wicked wings were perfectly cooked and fresh. Ditto for the chips.

G. C.

Good food great service they know how to look after us Ambos

R.

Closing time for eat in is 10pm but they locked the doors at 9.30pm.

A.

Staff are lovely and restuarant is clean but food isnt great

j.

Chickens ok! Sometimes dry, but on them good days delish

D.

Food was great. Seemed to be understaffed

L. B.

My favourite fast food always enjoy my meal when i stay instore as staff friendly as

K.

Bit of a wait but food was well cooked and delicious

D.

I've been to a lot of KFC and these guys are good.

M.

Its was fast getting our feed but to small to sit in

D.

The lady at the counter think her name was Donna was an absolute pressure to deal with very not very often you come across this and has been evey time I have been here cheers

K. M.

I like Whakatane KFC because it is small and family friendly. The staff were friendly, helpful, quick and efficient.

N.

Mean music. Awesome service. Great bunch of wahine. I look forward to my next visit . Kia ora Whakatane KFC

M.

Sadly staff do not always give you your requests, delicious otherwise as KFC is

C.

Very slow through the drive thru but worth the wait

P. K.

Haven't had any since before lockdown. Was all that I remembered and enjoyed.

k.

Still great same old taste but took forever to get food once ordered

E.

Quite possibly one of the better KFCs I've been to

T.

Enjoyed my meal but tables need 2 be wiped down I had 2 ask 4 cloth

K.

Drive through has two menu boards so you can be ready at the mic to place your order asap

O.

Preferred South African version... pretty oily, overpriced, otherwise it tastes ok.

R. M.

Friendly service and the best KFC I've had.

F.

Good service, poor parking... but enjoyable.

B.

Wings ok but buns old and hard

I. S.

Excellent service and food, dirty tables and toilets.

R.

Loads of cars in drive thru, but fairly quick service.

b.

Best kfc ive been to in a little town..

D.

You order your food and when it comes you don't get all of it. Poor service people.

N.

Busy busy but great workers there excellent service

J.

Food and customer service is generally pretty good here

R.

Very accessible with friendly staffs ,anyone can go there and there's mobility parking and high chairs for toddlers.

D. H.

the people they put on customer service are always nice to customers and are very helpful.

H.

Your standard KFC, food was fresh and delivered quickly.

s.

Some of the chicken was not cook properly

R.

Always enjoy my food here - Lovely Staff too

L.

Service is good but chicken and chips dry

F.

Always a long wait and food isn't that great at times

D. B. &. J. B.

Just been updated Nice and clean Staff are helpful and friendly

s.

Drive thru 4 an irristable coffee frapp. You won't reget it so delish

K.

Sophie C has excellent customer service!!

h.

Slow service but food is nice 👍

l.

Customer service was awesome and chickhen was fresh as

A.

Best, compared to others.!!

B.

The drive through line is always so long at peak times!

C.

Mean food. Quick service even in busy times.

P.

Great customer service. Great food

W.

The chicken was great very nice service

E.

Clean and food was decent... service was a bit rough.

K.

Great service & food

D.

Need more staff on

N.

Good nice people behind the counter

M.

Sadly staff do not always give you your requests, delicious otherwise as KFC is

F.

Ok service. Staff friendly enough

C.

Fairly fast service for this busy season

i.

Was great service yummy dinner awesome service

N.

My favourite stop when I'm in whakatane great service

M.

Friendly people and quick with your order

T.

Keep up with customer service...shouldn't run out of coleslaw...

C.

Fairly fast service for this busy season

V. W.

Alright but sometimes they don't listen to what we have ordered

D.

Staff need too be speaking better.

Z.

If you love chicken then this is the place to be.

T.

Best KFC we've had in Nz

W.

Chicken was dry and over cooked. Such a small place.

J.

Love it but needs two lanes

K. i. r. !. R. O. N.

Lovely food just sometimes its a bit slow and messy

S.

Food great but slow service

R.

Great food and service very friendly

R.

Wonderfully warm and welcoming staff.Especially whaea Nan.

C. M.

Always clean good service

A.

Most of the time I go to KFC the chicken is too dry.

F.

Ok service. Staff friendly enough

N.

My favourite stop when I'm in whakatane great service

T.

KFC Whakachangchang always amazing ! LOVE IT

F.

Sometimes smells. But good food.

J.

Nice & Fresh, loved that it wasn't dry!

I.

Awesome fast service despite having rude customers

C.

Quick service and amazing food

S.

It was finger licking good

A.

Ok

L.

Not to bad tonight 💜

i.

Was great service yummy dinner awesome service

N.

Good nice people behind the counter

V.

Good 4 quick meal, clean

y.

To slow which means heaps of people

N.

Quick and chicken was cooked perfectly.

R.

Donna is a great host. Ta

L.

Was in and out very quicky

J.

Nice, moist chicken & crunchy skin.

J.

Long lines that about it. Long lines because its so good

S.

Always good chicken good service

N.

Always hot always fresh and always friendly

L.

My favour place love the smoothly s

B.

Beautiful just perfect

R.

Mean az

D.

Not bad cooks bit slow mentally ithink

m.

2nd favorite place in town

m.

Friendly people

R.

Convenient for those last minute meal ideas.

M.

Always lovely wicked wings!

M.

Moist and delicious chicken yummy and filling

J.

Very busy. As good as the others.

D.

Need more staff on

S.

Nice snack box lunch 😋

L.

Friendly staff good food

A.

Time frame is out the gate

S.

Great chicken and fast service

W.

Staff awesome the drive in a pain.

M.

Happy to go back and do it again

K.

Too long waiting in drive through

t.

To yumo hard to stay away lol

C.

A good fill when you are hungry

T.

Asked for 3 bits chicken got 2

J.

Outstanding . Very Friendly staff

r.

It's good

S.

Quite limited car parks

M.

Lovin it

J.

Tuff

G.

Ok

A.

Mmmmm

T.

Was okay but a little too small.

K.

Great service & food

C.

Great service and great food

K.

Awsome stay highly recommended

H.

Mean!!

J.

Pleasant & quick service

k. p.

Nice and fresh juicy chicken

J.

Chicken worth lickin

L.

Yummy awesome munch

C.

Great food.

F.

Mary and moko atcrsa gisborne

M.

Delicious love it

S.

Great place to visit

R.

Nice and hot and fresh

h.

Not bad

d.

Wow an amazing restuarant

T.

It's kfc

d.

Same fast food

I.

Nice KFC.

R.

Good service and staff

N.

Slow service sometimes

C.

Slow drive through tonight

D.

Took forever to get tea

T.

Better than Rotorua

r.

Quick service

S.

Always

D.

Very busy

V.

Awesome kai

T.

Better than most

C.

O 4 awesome

R.

Awesome staff

O.

I love KFC 😱

L.

Great service

B. W.

Good service

D.

Kool

P.

Yummy!

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